Innovative Uses of VoIP in an Office Environment - Wiki

Innovative Uses of VoIP in an Office Environment

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Innovative Uses of VoIP in an Office Environment

In today's digital space, VoIP is one of the few technologies that is extensively accepted by the broader business community all around the world. In the past, people were reluctant to make the shift from traditional phone services to IP based phone technology. However, during those days, VoIP was simply seen as a cost-saving option more than anything else. But things are not the same anymore. The innovation that VoIP has brought to the workplace can allow organizations and enterprises to have the must-needed competitive edge over others, in this cut-throat business environment.

Following are some of the innovative ways that you can make use of VoIP services at your office or workplace.

1. VoIP as a Marketing Tool

Gone are the days, when toll-free numbers were only used by large corporations. With the rise of VoIP technology, even small and medium-size businesses can have their own toll-free numbers, helping them to create a big business presence and position their enterprise as a credible one. Toll-Free numbers allow businesses to become more credible and that too at an affordable rate. In addition to this, toll-free numbers can also be used for your business advertising and marketing campaigns we refer as the often-called “vanity numbers” because they can be customized with the goal to easily memorize them and so encourage the call-to-action.

2. Calling Queues

One of the many helpful office environments features that VoIP offers is the Call Queue feature; it places incoming calls in a line (or a "queue") while extension users take other calls.
It’s a great way to efficiently manage incoming calls during peak periods of high calling volume without losing valued customer calls and it also projects a professional image of your business.
Shortly put, with Call Queuing, instead of getting an engaged tone, your customers are answered automatically and held in a queue.

3. VoIP and Call Forwarding

With a traditional phone system, calls could be sent to voicemail or people would simply let the phone ring without any answer and eventually lose the call. There wasn't much that you could do about it. However, with VoIP, things have changed and now you can provide a better customer experience.
If the agent is not at his desk to answer the call, it can be forwarded to a mobile telephone or any other telephone number where the desired called party is able to answer. The great thing is that you can set any number, even international numbers.

3. Multiple Features

You can also get access to all the features that are provided by your service provider and are available to use on your normal VoIP phones. Features like call forwarding, recording, ring groups, conferencing and direct inward calling. Thus, you don’t have to worry about losing on any features while using a softphone.

VoIP has changed the way phones are seen in an office environment. Now they have much more to offer than ever before.


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