Grandstream UCM6200 - VoIP.ms Wiki

Grandstream UCM6200

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(Creating your inbound route)
(Extra SIP settings)
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'''SIP Headers'''
'''SIP Headers'''
-
To send the SIP  '''FROM''' header as we require, make:
+
To send the SIP  '''"FROM"''' header as we require, make:
'''"fromuser:"''' 100000 (replace with your main VoIP.ms account number or sub-account name)
'''"fromuser:"''' 100000 (replace with your main VoIP.ms account number or sub-account name)

Revision as of 01:21, 16 August 2019

Ucm6202.jpg

Designed to provide a centralized solution for the communication needs of businesses, the UCM6200 series IP PBX appliance combines enterprise-grade voice, video, data, and mobility features in an easy-to-manage solution. This IP PBX series allows businesses to unify multiple communication technologies, such as voice, video calling, video conferencing, video surveillance, data tools, mobility options, and facility access management onto one common network that can be managed and/or accessed remotely. The secure and reliable UCM6200 series delivers enterprise-grade features without any licensing fees, costs-per-feature or recurring fees.

Website: UCM 6200 Series


Contents

Login into your device

  1. Connect a computer to the same network as the UCM6202
  2. Ensure the UCM 6202 is properly powered on and displays the IP address on the LCD screen
  3. Open a web browser on the computer and enter the displayed IP address into the search bar in the following format http(s)://ipaddress:portnumber. The default protocol is HTTPS and the default port number is 8089.
  4. The Web portal should be shown (see figure below). Enter the default administrator credentials:
Username: admin
Password: admin
Click to enlarge

Creating a trunk

To create a new VoIP.ms trunk head to Extension/Trunk>> VoIP trunks, from the left panel. In this section, you can choose to create a SIP or an IAX trunk.

Click to enlarge

SIP Trunk

To create a SIP trunk you only need to fill some basic information.

Note: Bear in mind to use the same VoIP server your VoIP number is using. 
You can check what VoIP server is your VoIP number using, from your VoIP.ms customer portal 
at DID Numbers>> Manage DIDs, under POP column. 
You can choose any server you want, as long as the one in your portal and the one in this field matches, 
otherwise, incoming calls won't ring.

Click Save button, do not click Apply Changes yet.

Click to enlarge

Extra SIP settings

Once your basic SIP trunk has been created we will proceed to improve some settings on it, click on the edit icon for your trunk.

SIP Headers

To send the SIP "FROM" header as we require, make:

"fromuser:" 100000 (replace with your main VoIP.ms account number or sub-account name)

Click to enlarge

Audio codecs

Click at "Advanced Settings" and at "Codec Preference" use only the supported codecs by VoIP.ms: G.729, PCMU & GSM, in this order.

Trunk Caller ID

You can use PAI (P-Asserted-Identity) header if you want to send the CID name & number from your trunk, you only need to use this format:

"CallerIDName"<CallerIDNumber>

Note: No Caller ID Number must be set at your VoIP.ms portal or it will override the one sent by your trunk

NAT Keep Alive

In order to avoid your modem closing your local SIP ports, enable:

*Enable Heartbeat Detection: Enabled
*Heartbeat Frequency: 50

Click to enlarge

Finally, click Save button and at this stage, you can also click on Apply Changes. Your trunk should be shown as Registered from your VoIP.ms dashboard, however, no calls will work until you set up your outbound and inbound routes.

Call Encryption TLS/SRTP

In order to use TLS along with your UCM please follow these steps:

1. Make sure your Main account or sub-account has "Encrypted SIP Traffic" enabled.

Bear in mind, if this setting is enabled and your device sends UDP/TCP, RTP you will be rejected 
with error code 488.

Enable this setting for the Main Account at Main Menu>> Account settings>> Advanced tab.

Click to enlarge


For a sub-account enable it at Sub accounts>> Manage sub-accounts by clicking on the orange icon with a pen and finally click at "Advanced Options (Click here to display)".

Click to enlarge


2. Now that your account/sub-account has this setting enabled, your device only needs to send TLS and SRTP.

Go to Extension/Trunk>> VoIP Trunks and click on "Edit trunk". In this section make sure you have the following settings:

*Host Name: toronto5.voip.ms:5061 (Use the same server your phone number is at, you can check it out from your customer portal at Manage DIDs section).

*Transport: TLS

Note: When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. Adding any of the SIP ports 5061/5081/42873 at the end of the Hostname is also required.

Click to enlarge

Go to Advanced Settings and set SRTP to "Enabled and forced"

Click to enlarge

IAX2 Trunk

To create an IAX2 trunk just fill the following information:

Note: Bear in mind to use the same VoIP server your VoIP number is using. 
You can check what VoIP server is your VoIP number using, from your VoIP.ms customer portal 
at DID Numbers>> Manage DIDs, under POP column. 
You can choose any server you want, as long as the one in your portal and the one in this field matches, 
otherwise, incoming calls won't ring.

Click Save button, do not click Apply Changes yet.

Click to enlarge

Extra IAX settings

Once your basic IAX trunk has been created we will proceed to improve some settings on it, click on the edit icon for your trunk.

Audio codecs

Click at "Advanced Settings" and at "Codec Preference" use only the supported codecs by VoIP.ms: G.729, PCMU & GSM, in this order.

NAT Keep Alive

In order to avoid your modem closing your local ports, enable:

*Enable Heartbeat Detection: Enabled
*Heartbeat Frequency: 50

Click to enlarge

Finally, click Save button and at this stage, you can also click on Apply Changes. Your trunk should be shown as Registered from your VoIP.ms dashboard, however, no calls will work until you set up your outbound and inbound routes.

Creating your outbound route

Outbound routes are the ones in charge of making match your dialing pattern and send your call through the proper trunk

VoIP.ms suggest to include the following patterns into your outbound route:

_1NXXXXXXXXX
_NXXXXXXXXX
_4XXX
_00.
_011.
_033.
_044.

All your different dial patterns must be prefixed by the character "_"

To create your outbound routes click on Extension/Trunk>> Outbound routes, from the left panel and click on "Add"

Click to enlarge

In this section you only need to fill the following fields:

Click to enlarge

Note: If you want to include a dial-out prefix, you can type it after the "_" character in your dial patterns. This number will need to be stripped off, you can do this by using the "Strip" field, you can choose how many digits you can strip after the "_" character.

For example: If you want to use "9" to dial out, then your pattern will need to be _9NXXXXXXXXX 
To strip off this number "9" when dialing out, you will need to set the "Strip" field to "1", this way only
one character (in this case number "9") will be stripped off.

Creating your inbound route

Thanks to your inbound routes you can use only one single trunk to receive all the incoming calls from all your phone numbers. This way you don't need to use more than one trunk for your phone numbers, inbound routes will receive all of them and route them into the proper destination in your UCM.

 Note: We do not suggest using more than one VoIP.ms trunk on the same device. 

From the left panel, head to Extension/Trunk>> Inbound Routes and click on "Add".

Click to enlarge

In this section, fill the following fields:

Click to enlarge

Note: Remember to send your phone number in the "TO" SIP header, this way your PBx will match it with your inbound routes. You can do this very easily by setting Device Type from "ATA adapter, IP phone or Softphone" to "IP PBX Server, Asterisk or Softswitch".

You will find this setting from your VoIP.ms customer portal at Main Menu>> Account settings>> Inbound settings, if you're using the main account or at Sub accounts>> Manage Sub accounts and by clicking on the orange icon with a pen, if you're using a sub-account

Click to enlarge
Click to enlarge
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