From VoIP.ms Wiki

Revision as of 22:56, 8 April 2020

This guide has been made for entrepreneurs running a business on their own or businesses only with a few employees. Note that if your business has grown beyond this stage, we suggest you use our Getting Started for Small Businesses guide.

Below you will find a complete setup guide for your business phone system including:

• A few recommendations for a desk phone and a softphone to place and receive calls,
• A custom toll-free number,
• A voicemail greeting for your business,
• Call flow time conditions to forward calls during and after your business hours,
• Sending and receiving faxes through a virtual fax and SMS text messages through your e-mail, and
• Recording phone calls for your records

Setting Up Your VoIP.ms Account and Devices

The phone features listed in this guide are interdependent. We recommend following the setup steps in the order they are presented.

Understanding VoIP.ms Pay-as-You-Go Pricing

You may be scared by the Pay-as-You-Go model, but it allows you to actually make significant savings and is much more flexible than traditional phone providers. Let's walk through VoIP.ms pricing together:

First, you will need one (or many) phone numbers.

Say that you are a Canadian-based business, a toll-free number will cost you $1.25 per month.

Second, you get to pay per minute, thus you will pay $0.027 per minute for incoming and outgoing is free for toll-free numbers.

Say that in a given week, you speak on the phone 2 hours per day (making outbound calls to generate sales!) and receive calls 4 hours per day. That is 6 hours per day, 20 business days in a given month, that is 2,400 minutes incoming (billable) and 4,800 minutes outgoing (free).

Total? Your monthly recurring bill will be $1.25 for your toll-free number and $64.80 for all your business calls during the month with a fully hosted phone system, which yields $66.05 for 120 hours over the phone.

Ready to get started? Keep on reading.

Phone Numbers (DID)

Here you have a few choices, you will either get toll-free or local DID(s), or transfer your current one(s).

1) To get DID(s), you may get a vanity number which consists of a custom toll-free number (e.g. 1-800-DENTIST) or a regular toll-free number. You may also order a simple local DID if you wish to do so.

2) You may also transfer your DID(s) from your current provider with our portability tool. This process usually takes up to 5 business days, so one way to work around this is to ask your current provider to do a call forwarding to your new VoIP.ms DIDs.

Devices

Once you have your phone number(s), the next logical step is to choose your device(s). VoIP.ms has a Bring Your Own Device policy, thus you may either already have something handy or may decide to buy a new device. Whatever you choose, we are ready to support you.

We have technical partnerships with most flagships companies for devices, softphones, and PBXs.

Congratulations! After following this guide, you’re ready to do business using VoIP.ms.

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