Getting Started - Wiki

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Getting Started

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You can either [[Porting a Number|port]] an existing number that you own over to or purchase a new number from our stock. There are several DID options available, from local US & Canadian numbers to International or Toll free numbers. You will also find some interesting alternatives such as Virtual numbers or iNUMs. Refer to [ DID Numbers >> Order DID(s)] in the customer portal and pick the number that suits best your needs.
You can either [[Porting a Number|port]] an existing number that you own over to or purchase a new number from our stock. There are several DID options available, from local US & Canadian numbers to International or Toll free numbers. You will also find some interesting alternatives such as Virtual numbers. Refer to [ DID Numbers >> Order DID(s)] in the customer portal and pick the number that suits best your needs.

Revision as of 16:10, 7 October 2022


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This guide is intended to help you start using your account and its features. A recently created account can come with a lot of questions. Most of those questions can be answered by the Support staff via Live chat or the Ticket system. However, the information here is intended to make your first contact with VoIP easier and clearer.


Tutorial Video


Create your account

You can create an account for free by clicking Here. You will access the sign-up page, please enter the information required and click submit. After signing up you will receive an email to confirm your email address and validate the account.

Remember to check in your spam/junk folder to ensure you received the email. If you did not, please contact by email at: [email protected]

Add Funds

Once signed up, determine what you would like to accomplish with your new account. When you log in for the first time, we recommend to check the Account Settings so you can get familiar with the options offered to configure your line.

Add Funds

In order to use services to send and receive calls, you will need to add funds to your account. This is a prepaid service and the amount added will be reflected in the Account Balance found in the Finances section in the customer portal.

Add Funds

Adding funds is a simple procedure, you just need to click Finances --> Add Funds in the customer portal. Make a payment with any of the available payment options such as Credit Card or PayPal, the minimum payment is $15 USD. Contact staff for the information needed to send a payment using Bank Wire if required.

To monitor your expenses and account balance, please visit the following article calculate my expenses

Remember that with, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.85 a month and $0.009 per minute. And all your outbound will still be charged as per the Termination Rates. For example, calling a US48 number is $0.009 per minute.

Outgoing calls

If you intend to use services for the purpose of making calls, you will first need a device or softphone. You can use any type of software or device (unlocked) which support SIP or IAX2 protocols. Including free softphones such as Zoiper, free open source PBXs, VoIP ATAs and VoIP phones, Hardware CISCO VoIP switches, etc. Basically, any hardware or software that supports one of the two protocols offered.

Once you have defined what equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive a SIP/IAX Main Username that consists of six digits (e.g. 100000), along with a password you chose when you created the account (you can change this password later in your Account Settings). The additional information missing now is the server you will use to register. We recommend using the closest server to your location to get the best response rate possible and you may consult our list of servers here choose a server.

Account Information

Refer also to the configurations samples here on the Wiki to find specific instructions for your equipment.

Once registered, first dial 4443 to reach the "echo test". This tool is useful to test the quality of your line since it is the only number you can call without adding funds. After doing this, you are ready to add funds and call the destinations you want, remember to check the Termination rates inside the customer portal so you can get a better idea about the service cost.

Incoming calls

To receive calls with, you will need a DID number which works just as any regular telephone number used to receive incoming calls. You can still receive calls via Sip Uri using a sub account, but to use most of the features included in the portal it will be necessary to get a DID number for the incoming calls and different options that are offered.

You can either port an existing number that you own over to or purchase a new number from our stock. There are several DID options available, from local US & Canadian numbers to International or Toll free numbers. You will also find some interesting alternatives such as Virtual numbers. Refer to DID Numbers >> Order DID(s) in the customer portal and pick the number that suits best your needs.

Order DID

Once you have a DID number you will be able to see it in your portal listed under DID Numbers >>Manage DID(s). In this section you will have different options to configure your number. The first recommended test is to route it to System >> Echo test to make sure you received a number that is working properly.

You can find different options for the Routing of your number:

  • Main or sub account (this basically means you can route your number to a device or equipment previously configured and registered).
  • IVR (digital receptionist) this is useful to handle your calls at your business and direct the callers to a specific department.
  • Time conditions (specify different routes for your numbers depending on the time of the day).
  • Call forwarding (route your calls to an external number such a landline or cellphone number).
  • Sip Uri, to call another person or company via SIP.
  • Ring group (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).
  • Recordings, play a simple message for people to hear when calling your number. Please note the call will disconnect after the recording has finished playing.
  • Call back, (you can use for example your cellphone to make calls via service).
  • DISA (works similarly to call back but instead you have to enter a PIN number first).
  • Voicemail (give people calling you an option to leave a message, so you can contact them later).
  • System (Used for echo test and other responses, such a busy tone or message for unwanted calls).

Sub Accounts

Most users new to will probably have questions regarding sub accounts, please continue reading to learn what they are and the benefit to using them.

Sub Accounts

With you have the possibility to register more than one device (e.g., softphone or system) simultaneously and this can be achieved by using the sub accounts feature. Or maybe you wish to create sub accounts for your relatives/friends so they can use the service to place and receive calls under your account.

You can create as many sub accounts as you need, depending on how many devices you want to register at the same time. Please keep in mind that you do not need sub accounts if your devices are not logged in simultaneously. For instance, you wouldn't need sub accounts if you use your main account at your PC at home, then turn the PC off, and log in from work and use a software phone, since the accounts are not registered to the server at the same time.

Registering multiple devices only with the main account is not recommended since this can cause some connectivity issues.

When you create sub accounts, it is like having additional accounts but managed all together. You will get a different User ID and password to register a device:

For example:
Sub Account : 100000_101
Password: You set it on the sub account
Sip Proxy :

Sub accounts are also useful to communicate between devices, let say you have 2 sub accounts registered to the Atlanta server, you can make calls directly between the sub accounts using an internal extension that can be configured in the sub account settings. This same internal extension can also be used as a SIP URI.

You can always check the registration status of your ATA / softphones on the Portal Home Page (Main Menu >> Portal Home) found near the bottom of the page.

International calls

Any call outside of USA48 or Canada is treated as an International call, for that reason you need to dial using the following code:

00 or 011 + country code + phone number

For additional dialing codes check the Dialing Codes article.

If you intend to use services for International calls, note these are disabled by default. This is done to enforce the security on your account and if you decide to enable them, recommends highly to use the restrictions in the Account Settings:

  • Allow International calls.
  • Max. Call Time for US48/Canadian Calls (exceeding the time will cause the call to hang up automatically).
  • Max. Call Time for International Calls (Max. Call Time for International Calls).
  • International Amount Restriction (If exceeds the maximum amount, the call will not be connected). currently offers new options that can help for the security, you can refer to Main Menu >> Account Settings >> Account Restrictions. These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.

Account Restrictions

Note also that some destinations are locked by default for all accounts. In order to have full access to all international destinations, refer to Main Menu >> Portal Home >> Allowed International destinations, click on the link "Some Areas Locked (Click for details)" and follow the instructions.

Call detail records

In your account you will notice a section called "CDR and Reports", here you can find your Call Detail Records which basically represent all the calls made and received in your account. You can search for a specific call by using the different filters that are available.

Call Detail Records (CDR)

  • Search for a specific range of dates
  • Filter calls by disposition in the CDR (answered, no answered, busy, failed).
  • Filter calls by type (Outgoing, Incoming, calls to specific DID number).
  • Filter calls by call billing (billed calls, free calls).
  • Filter calls by account (main or sub account calls).
  • Time Zone (Set the time zone to adjust your CDR to your local time).

Support staff

If need to contact the staff, there is a section named 'Support' in the customer portal. You can open tickets from there and also see all the tickets you have previously created. There is also a link for the configuration samples and a direct link to the Wiki page.

Live Chat

Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:

The section called "Feature Request" is the one you can use to report things that are not currently available with service but you think will be good to have them in the future, like specific tools in the portal.

Rates section

You want to know how much you will pay when calling a specific number? You need to visit the Rates section in the customer portal. There are fields that will make your search quicker:

International Rates

  • Search country (make your search by looking at the different rates for a specific country in the termination list).
  • Phone number prefix (look for a specific number, you will get the rate for the prefix that matches the number).
  • Value & Premium (you can choose between Value and Premium route for the Canada, International & Toll free calls). The US route is only available on the Premium route with a rate of $0.01 (one cent) per minute.


INCOMING and OUTGOING calls are charged and handled SEPARATELY with our service. The incoming calls are charged depending on the plan of the DID 
and the outgoing calls will be charged always per minute and according to the destination of the calls.

Also note that it is not necessary to have a DID number to start placing outgoing calls, a DID number is meant to receive calls only.
In order to receive calls properly the registration server and the POP of the DID number must match, i.e., if your device/softphone is registered to 
the POP of the DID must have the Point of Presence of Dallas as well.
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