From VoIP.ms Wiki
One of the benefits and goals to have a VoIP.ms account is that not only you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing the customer with many options and features to make your life more easy than ever.
Most of the Features listed bellow are completely free with the service and you will not need to pay to have these awesome benefits. To make the understanding and use of these features we have also created guides with value information and configuration steps, you will find the link for this guide for each Feature listed:
Digital Receptionist or IVR
Interactive Voice Response (IVR), this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, caller will hear "Thank you for calling XYZ Inc, for Sales press 1, for Service press 2", etc.
Please find the link below for the complete guide Digital Receptionist (IVR)
If you want a solution to manage your incoming calls, and have your customer(s) wait on the line while an agent picks up the call, you need to create a Calling Queue entry, this will permit you to have many calls in hold, queued calls in First In, First Out order until agents become available.
Please find the link below for the complete guide Calling Queue
VoIP.ms allows you to upload an audio file and use in the different options we have under DID numbers menu. It can be used with several of the other features of our system such as Digital recepcionist, Calling queues, and others.
Please find the link below for the complete guide Recordings
A SIP URI is the SIP addressing schema to call another person via SIP. In other words, a SIP URI is a user's SIP phone number. The SIP URI resembles an e-mail address and is written in the following format: x@y:port (x=Username, y=host|domain|IP)
Please find the link below for the complete guide SIP_URI
A Call Forwarding allows an incoming call to be redirected to a mobile telephone or other telephone number where the desired called party is able to answer. You can set any number, even international numbers.
Please find the link below for the complete guide Call Forwarding
The Ring Group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where a member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group: Main Account, Sub Accounts, SIP URI's, Call Forwarding.
Please find the link below for the complete guide Ring Groups
With this feature, you can set a number to be called to by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have a voip device to do it in that time.
Please find the link below for the complete guide Callback
Direct Inward System Access ( DISA ) allows you to use our system for placing outgoing calls, even if you are not close to any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4 digits PIN number, then you can dial out to any number in the world under our termination rates.
Please find the link below for the complete guide DISA
Time Conditions is a feature that allows you to route your incoming calls to different destinations depending on the time of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a recording or the voicemail directly (you can also route to other options, like IVR, Call Forwarding entry, etc.)
Please find the link below for the complete guide Time Conditions
This feature allows you to filter the incoming calls to your DID numbers that came from specific numbers, area code or even anonymous numbers. For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.
Please find the link below for the complete guide CallerID Filtering
The Phone Book feature allows you to configure Speed-Dial entries and Caller ID name (CNAM) overrides. For example, let´s say you have a Customer, Provider or Relative that you call frequently you can create a phone book entry, in order to make call using a speed-dial entry of 4 digits long. Also you can have a Caller ID name (CNAM) override to identify the calls of an important customer if his number doesn't have a proper Caller ID name (CNAM) linked to it.
Please find the link below for the complete guide Phone book
VoIP.ms has an advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment. In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.
Please find the link below for the complete guide Voicemail
The basic 911 system works by pinpointing a caller's location by the ground line phone number. The call is automatically routed to the closest Public Safety Answering Point and the dispatcher at that point contacts the closest emergency services personnel to deal with the call.
Important Note: Use of our 911 Service costs a recovery setup fee of $ 1.50 on activation and a regulatory recovery fee of $ 1.50 per DID number activated per month. We do not make a cent on this charge, it is simply what we must pay to provide you with this service.
Please find the link below for the complete guide E911
Music on Hold
With our services you can easly chose if you want to play Music on Hold when the call is on hold, the caller will hear smoot jazz while he wait. Also you can deactivate this option if you don't want to play Music to the caller, this can be done from your customer portal >> Main Menu >> Account Settings >> General.
The Reseller feature is intended for our users who wants to initiate a business in the VoIP world, this useful tool in our system can help you create and manage accounts for your own clients, you will be able to assign specific rates for them and also provide credentials to register and a DID number. You will be able to handle the billing for your customers depending on your needs and how much you want to earn with your business, setting rates and adding credits for them. Additionally we will provide you information about how to customize your reseller portal to have a more personalized site.
Please find the link below for the complete guide Reseller Basic Guide
Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as internal extensions for your office or even your house. Many of the features within voip.ms make use of the sub accounts. With this guide we are going to learn how to create and use this feature properly.
Please find the link below for the complete guide Sub Accounts
This feature will allow you to create an internal extension on your sub accounts, at this way you will be able to reach each sub account dialing an extension number E.G "102". This is an amazing feature because calls between extensions are for free so you can have one extension on your office or home in Canada and another one in the US or another country in the world and reach that number dialing only the extension number. With this feature your business can be more efficient and also your friends and family will be at more closer than you think.
Please find the link below for the complete guide Sub Accounts
Free Calls Between VoIP.ms Customers
Save even more with our services, with VoIP.ms call to thousands and thousands of free numbers, all calls to US and Canadian VoIP.ms DID Numbers. So if your friends, family or customers have VoIP.ms make sure that the call will be FREE.
Don't lose your number anymore, if you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIP.ms network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIP.ms. Our LNP (Local Number Portability) Department handles all porting process and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change of the port request status. (Such as when the information has been submitted to the carrier, when a porting date -known as FOC- has been received, when the port has completed, etc)
Please find the link below for the complete guide Porting a Number
Caller ID is a telephone service that transmits the calling party´s number to the called party´s telephone . When available the Caller ID number can be complemented with the caller ID name (description e.g. John Smith)
Please find the link below for the complete guide Caller ID
If you have more inquires regarding the Features, feel free to contact the support team via the Live Chat or the Ticket system.
For the Live Chat you will find one link on the VoIP.ms web site, just scroll down and you will find the Live Support Access on the left, also if you have already an account you will find this on the top on the right on your customer portal.
To send request via the Ticket System you can open a new one from your customer portal >> Support >> New Ticket or send us an email to firstname.lastname@example.org