Dialing Codes

From VoIP.ms Wiki

Latest revision as of 14:17, 18 July 2022

VoIP.ms has different dialing codes depending on the destination you want to reach, and you can use these codes from your main or sub account depending on your needs. It is important to mention that there are two main distinctions between the routes when dialing local and international calls. Calls to United States 48 (except Hawaii & Alaska) and Canada are considered local calls. All the other destinations will be considered International and will use the corresponding route.

Local calls (USA48/Canada)

For calls to USA48 & Canada, you only need to dial the complete 10 digits number, optionally you can dial using 11 digits, adding the prefix 1 before the number.

Example: 1514-316-xxxx or 514-316-xxxx (do not use the dashes when dialing)

On the case of Canada, from the Account Settings >> Account Routing, it can be set a route for these calls, there is an option to use value or premium route, and also, it's possible to switch the routing the call will use by dialing the prefix 033 (Value) and 044 (Premium) followed by the 11 digits number. The US is only available on the Premium route.

• 033 + 1 + Area Code + number: Canada Value (override account setting)

• 044 + 1 + Area Code + number: Canada Premium (override account setting)

(+ signs used as reference only. Do not include + signs when dialing)

Cost with the Canada Value route: Starting at $0.0052 
Cost with the Canada Premium route: $0.0090
Cost with the USA48 route (Premium): $0.0100

Note (except Yukon, North West Territories & Nunavut are considered in this section but have a different rate ($0.1900 per minute).

USA48: The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

International calls

There are different codes that can be used to dial International numbers (Outside US48 & Canada). Hawaii and Alaska are considered in this section, since any change made on the Account Settings >> Account Routing for International calls, will affect also these destinations, this means if we set to use premium route, calls to these destinations will use also premium route, but they can be dialed as local US numbers (10 or 11 digits).

Note: Some International destinations can be dialed using only the prefix 1, this applies for countries part of the NANPA. 011 & 00 are for the rest of countries. 
E.g. when dialing Hawaii, Alaska, Caribbean countries an U.S. Territories. 

For dialing to countries outside US & Canada, we can follow these codes:

• 011 + Country Code + number: International
• 00 + Country Code + number: International
• 033 + Country Code + number: International Value (override account setting)
• 044 + Country Code + number: International Premium (override account setting)

(+ signs used as reference only. Do not include + signs when dialing)

Example Dialing to Mexico: 011+country code+number 011-52-9999xxxxxx (do not use the dashes when dialing)

Special codes

Some special codes that you can use with the service:

Voicemail Access Codes

*97 to access directly the Mailbox associated to the account you are dialing from. (Will prompt for Password only)

*98 to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)

If you don't have access to our VoIP network and would like to check your Voicemail, you can simply dial your number. Once the Voicemail system answers your call, press the asterisk key (*).

Account Balance

Dial *225 (*bal): This code allow you to access your VoIP.ms Account Balance. It can be Enable or Disable on Sub Accounts.

Echo & DTMF test

4443 (Echo Test): This code is used to access the echo test, with a new account this code can be dialed even without funds, it is useful to verify the quality on your line.

4747 (DTMF Test): This code is used to access the dtmf test, with a new account this code can be dialed even without funds, it is useful to verify if the dtmf is configured properly.

Service codes for US

Note: Please note that call recording and call transcription features will not work for 988, 911, 411 services.

1-555-555-0911: Test CallerID and e911 Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.

988: 'Mental Health Hotline

411: Directory Assistance (Must be enabled in Account Settings), when enabled users can dial the directory assistance at a cost of $0.99 per call.

911: Emergency service - Must be enabled on your DID at a cost of $1.50 per month. For more information, consult this article

Service codes for Canada

Note: Please note that call recording and call transcription features will not work for 988, 911, 411 services.

1-555-555-0911: Test CallerID and e911 Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.

411: Directory Assistance (Must be enabled in Account Settings), when enabled users can dial the directory assistance at a cost of $0.99 per call.

311: Non-Emergency Police, Municipal and Other Governmental Services (Canadian Servers)

911: Emergency service - Must be enabled on your DID at a cost of $1.50 per month. For more information, consult this article

The service has been made available in the following communities (with starting date), please let us know if you experience an issue:

   Calgary, Alberta (18 May 2005)
   Edmonton, Alberta (16 December 2008)
   Fort St. John, British Columbia (14 November 2006)
   Gatineau, Quebec (22 June 2005)
   Greater Sudbury, Ontario (12 February 2007)
   Halifax Regional Municipality, Nova Scotia (15 November 2012)[8]
   Halton Region, Ontario (18 March 2008). The calls to 311 from the Halton Region are not currently supported with VoIP.ms. Please use 1-866-4HALTON   
    (1-866-442-5866) or 905-825-6000
   Laval, Quebec (3 October 2007)
   Montreal, Quebec (mid-December 2007)
   Ottawa, Ontario (19 September 2005)
   Regional Municipality of Peel, Ontario (5 October 2009)
   St. John's, Newfoundland and Labrador (27 June 2006)
   Toronto, Ontario (24 September 2009)
   Vancouver, British Columbia
   Windsor, Ontario (22 August 2005)
   Winnipeg, Manitoba (16 January 2009)[9]

511: Provision of Weather and Traveler Information Services (Canadian Servers)

811: Non-Urgent Health Teletriage / telehealth Services (Canadian Servers)

Important Notes:

• The services can only be Called from Canadian servers. There are plans on adding service codes to US servers as soon as possible. This doesn't apply to the 411 service.
• The services rely on your CallerID to route your call to the proper service line, therefore, some services may not be supported in your province or for your specific area.
• The are no charges applied to your account when you call 311, 511 or 811.

Canada 310 service

Exchange 310 is a special code, these numbers are only reachable from the area where they belong, from the service, you will need to dial only the 7 digits to properly reach these numbers, pass a valid Canadian CallerID and be registered in Chicago, Seattle or any of the Canadian servers.

Example: Dial 310-xxxx (do not use the dashes when dialing), if you pass a caller id in area code 514, dialing seven digits 310-xxxx is like dialing 514-310-xxxx.

Special cases

Termination is not supported to 1900 numbers, premium numbers and International Toll Free numbers (out of USA and Canada). If you have questions about please fell free to contact our support staff via | ticket support or live chat.