Changing DID Billing Plan - VoIP.ms Wiki

Changing DID Billing Plan

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VoIP.ms allows you to change the billing plan of your geographical USA and Canada DID number(s) in the moment you wish to do it. The change of plan can be performed inside the customer portal without the need to contact technical support.

Contents


How to Change the Billing Plan of your DID number

To do this, you first need to login to the customer portal, then please go to DID number menu -> option DID billing, there you will see something like this:

Plan1.jpg

If you click on button "Modify" you will be able to see a page with 2 different sections.

First you can see the information of the current plan of your DID number, per example:

Plan3.JPG

Immediately, you can see the information of the new plan of your DID number, per example:

Plan4.JPG

At the bottom of this page you have button "Update Incoming Billing Plan for DID number XXXXXXXXXX now", however notice if you click on it this action implies the following:

1) The change of the billing plan of your DID number will take effect immediately.

2) The new billing date of the new billing plan of your DID will be reset to today's date, and

3) Our system will charge you again today with the new monthly rate of the new billing plan( check next section to clarify ).

How the Charges are applied when you Change the Billing Plan of your DID number

We offer 2 different billing plans for your USA and Canada DID numbers: Per Minute and Flat Rate ( for Residential usage ), it means there are 2 different possibilities of changing:

A) Per Minute to Flat Rate, in this case our system will charge you on the same date the monthly fee of the new billing plan.

B) Flat Rate to Per Minute, in this case our system will not charge you for this plan modification. On the next billing date of the DID the number will be charged according to the per minute monthly fee.

IMPORTANT NOTE: If for any reason our system does not allow you to change the Billing plan of your DID number please do not hesitate to  
contact us via live chat( from the main page: http://voip.ms/ ) or via ticket( support@voip.ms ), so we can provide you further assistance to 
get this completed.
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