Call Hunting

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Revision as of 18:00, 3 February 2021

The Call Hunting feature allows you to have incoming calls ring on different destinations designated as "Call Hunting Members" one after another, for a specific amount of time, until one of those Members takes the call.

A Call Hunting entry can have up to 8 Members. Various types of Members can be added to a Call Hunting entry, such as: Main Account, Sub Accounts, SIP URI's, Call Forwarding and Ring Groups.

NOTE: The call hunting will fail over to the DID number failover options and/or Voicemail if no member is available to answer, and will skip any Voicemail set in a 
Ring Group within the Call Hunting. 

Tutorial Video

Creating a Call Hunting Entry

From your main portal please refer to DID Numbers -> Call Hunting. You will have to click on the link that reads Add Call Hunting. Then another screen will prompt and you will have to enter the following information:

Description: This can be used as a note or description to easily identify your Call Hunting entries.

Play Recording Before Hunting: This setting is also optional. You can select your own recordings to be played to the caller before sending the call to the Call Hunting entry. Please note if a Recording is selected, the call will start being charged immediately even before a member answers.

Music the caller will hear while the call is answered:: This setting optional. The caller will hear the selected music while the members of the Call Hunting are dialed. If set to 'No music', the caller will hear the normal ringing. Please note if the Music on Hold is set to "Yes", the call will start being charged immediately even before a member answers.
The following options for music are available:

Language: You can select the language used for the "Default System" recording presented to the Caller and the "Press one to take the call" recording presented to the Callee.

Ring Order: This is the order that the Call Hunting will follow to try and contact its members. Two orders are available:

• Follow Order: The members will be called in the following order: Ring 1, Ring 2, Ring 3, Ring 4, Ring 5, Ring 6, Ring 7, Ring 8.
• Random Order: The Members will be called in a Random Order.

Members: Here you can select the members of the Call Hunting entry. A Call Hunting entry can have up to 8 Members, which can include any combination of the following routings: Main Account, Sub Account, SIP URI, Call Forwarding and Ring Groups. You can set individual Ring Times for every member of your Call Hunting entry as well as configure every member for Answer Confirmation by making them press the key "1" to take the call.

Finally, just hit the Create button and you will be done creating your entry. Please keep your Call Hunting entries up to date by removing inactive members.

Routing your DID to your Call Hunting Entry

After you have created your Call Hunting entry, you can route any of your DIDs to it from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Routing -> Call Hunting. Also under the same menu screen, you can select your Call Hunting entry for the Additional Failover Options.

Call Hunting using the Reseller Interface

The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.

Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]

Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.

Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],

Then scroll down and find the feature "Call Hunting", and enable it.

1) To add a new Call hunting for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [Call Hunting]

2) You will need to enter a description, and select your member that you would like to "hunt". You can add other member by clicking the [Add Member] button.

If you don't see any recording available or your recording is not present, you can upload it on the "Service > Recording" menu, and add a new recording file. Or simply use the option "No recording" or the Default by the system.

3) Click [Save]

Your Call hunting feature has been created successfully. It will be available to be selected in the feature which a Call Hunting can be used such as DID Routing, IVR, etc.