Call Hunting - VoIP.ms Wiki

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Call Hunting

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'''NOTE:''' At this time, this feature is only available for our Customers signed up in the Beta Access Program. You can sign up for our Beta Access here: https://www.voip.ms/m/beta.php
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! Article en Français !! Artículo en Español
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| [https://wiki.voip.ms/article/Recherche_d%E2%80%99Appel Français] || [https://wiki.voip.ms/article/Caceria_de_llamadas Español]
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__TOC__
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The Call Hunting feature allows you to have incoming calls ring on different destinations designated as "Call Hunting Members" one after another, for a specific amount of time, until one of those Members takes the call.  
The Call Hunting feature allows you to have incoming calls ring on different destinations designated as "Call Hunting Members" one after another, for a specific amount of time, until one of those Members takes the call.  
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A Call Hunting entry can have up to 8 Members. Various types of Members can be added to a Call Hunting entry, such as: Main Account, [[Sub Accounts]], [[SIP URI]]'s, and [[Call Forwarding]].
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A Call Hunting entry can have up to 8 Members. Various types of Members can be added to a Call Hunting entry, such as: Main Account, [[Sub Accounts]], [[SIP URI]]'s, [[Call Forwarding]] and [[Ring Groups]].
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[[File:CallHuntingMusic.png|800px]]
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'''NOTE''': The call hunting will fail over to the DID number failover options and/or Voicemail if no member is available to answer, and will skip any Voicemail set in a
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Ring Group within the Call Hunting.
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== Tutorial Video ==
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[[Image:Call_HuntingThumbnail.png|200px|link=https://www.youtube.com/watch?v=dP0d37BPJNw]]
== Creating a Call Hunting Entry ==
== Creating a Call Hunting Entry ==
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<br>
From your main portal please refer to DID Numbers -> Call Hunting. You will have to click on the link that reads Add Call Hunting. Then another screen will prompt and you will have to enter the following information:
From your main portal please refer to DID Numbers -> Call Hunting. You will have to click on the link that reads Add Call Hunting. Then another screen will prompt and you will have to enter the following information:
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The following options for music are available:<br>
The following options for music are available:<br>
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*'''No Music, Intermittent Bleep:''' Silent, but with a subtle intermittent bleep sound to let your callers know that they are still on the line while they hold.
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{| class="wikitable" border: none;"
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*'''Away in the Tropics:''' From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.  
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! colspan="3" | Music on Hold
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*'''Coffee and Sunrise:''' Uplifting without being perky, and positive without being too smiley.  
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|-
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*'''Coffee Shop Acoustic:''' Soothing, acoustic guitar tracks makes for a relaxed feel and sets a great atmosphere.  
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! scope="col" | Test Code
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*'''Easy Listening:''' Smooth, casual tunes.  
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! scope="col" | Name
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*'''Guitar Alchemy:''' Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.  
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! scope="col" | Description
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*'''Happy Endings:''' Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.  
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|-
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*'''Light and Casual:''' Soothing and peaceful songs with a light, positive feeling.  
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| '''***89''' || Away in the Tropics ||  From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
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*'''Orchestral Moods:''' Emotional and dramatic tales spun by violins, pianos and full orchestras.  
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|-
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*'''Piano Mix:'''  Smooth Piano  
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| '''***90''' || Coffee and Sunrise ||  Uplifting without being perky, and positive without being too smiley.
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*'''Rock Me Easy:''' Feel-good music to create a relaxing atmosphere.  
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*'''Spa Sounds:''' Soft, slow and serene instrumentals.  
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| '''***91''' || Coffee Shop Acoustic ||  Soothing, acoustic guitar tracks makes for a relaxed feel and sets a great atmosphere.
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You can test the categories by dialing the following codes: <br>
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| '''***92''' || Easy Listening || Smooth, casual tunes.
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|-
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'''*** 89''' Away in the Tropics <br>
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| '''***93''' || Guitar Alchemy ||  Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
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'''*** 90''' Coffee and Sunrise <br>
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|-
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'''*** 91''' Coffee Shop Acoustic <br>
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| '''***94''' || Happy Endings ||  Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
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'''*** 92''' Easy Listening <br>
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|-
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'''*** 93''' Guitar Alchemy <br>
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| '''***95''' || Light and Casual ||  Soothing and peaceful songs with a light, positive feeling.
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'''*** 94''' Happy Endings <br>
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|-
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'''*** 95''' Light and Casual <br>
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| '''***96''' || Orchestral Moods ||  Emotional and dramatic tales spun by violins, pianos and full orchestras.
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'''*** 96''' Orchestral Moods <br>
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|-
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'''*** 97''' Piano Mix <br>
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| '''***97''' || Piano Mix || Smooth Piano
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'''*** 98''' Rock Me Easy <br>
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|-
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'''*** 99''' Spa Sounds<br>
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| '''***98''' || Rock me Easy ||  Feel-good music to create a relaxing atmosphere.
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'''***100''' No Music, Intermittent Bleep<br>
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|-
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| '''***99''' || Spa Sounds ||  Soft, slow and serene instrumentals.
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|-
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| '''***100''' || No Music, intermittent Bleep ||  Silent, but with a subtle intermittent bleep sound to let your callers know that they are still on the line while they hold.
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|}
'''Language:''' You can select the language used for the "Default System" recording presented to the Caller and the "Press one to take the call" recording presented to the Callee.
'''Language:''' You can select the language used for the "Default System" recording presented to the Caller and the "Press one to take the call" recording presented to the Callee.
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*'''Random Order:''' The Members will be called in a Random Order.
*'''Random Order:''' The Members will be called in a Random Order.
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'''Members:''' Here you can select the members of the Call Hunting entry. A Call Hunting entry can have up to 8 Members, which can include any combination of the following routings: Main Account, Sub Account, SIP URI and Call Forwarding. You can set individual Ring Times for every member of your Call Hunting entry as well as configure every member for Answer Confirmation by making them press the key "1" to take the call.
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'''Members:''' Here you can select the members of the Call Hunting entry. A Call Hunting entry can have up to 8 Members, which can include any combination of the following routings: Main Account, Sub Account, SIP URI, Call Forwarding and Ring Groups. You can set individual Ring Times for every member of your Call Hunting entry as well as configure every member for Answer Confirmation by making them press the key "1" to take the call.
Finally, just hit the '''Create''' button and you will be done creating your entry. Please keep your Call Hunting entries up to date by removing inactive members.
Finally, just hit the '''Create''' button and you will be done creating your entry. Please keep your Call Hunting entries up to date by removing inactive members.
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[[File:CallHuntingMusic2.png|800px]]
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[[File:CallHuntingMusic2.png|thumb|none|800px]]
== Routing your DID to your Call Hunting Entry ==
== Routing your DID to your Call Hunting Entry ==
After you have created your Call Hunting entry, you can route any of your DIDs to it from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Routing -> Call Hunting. Also under the same menu screen, you can select your Call Hunting entry for the Additional Failover Options.
After you have created your Call Hunting entry, you can route any of your DIDs to it from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Routing -> Call Hunting. Also under the same menu screen, you can select your Call Hunting entry for the Additional Failover Options.
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== Call Hunting using the Reseller Interface ==
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The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.
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Go under the navigation bar on '''[Reseller]''' then click on '''[Manage Rates & Packages]'''
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: [[File:cMOH_Reseller_1.png|thumb|none|300px]]
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Click on the Edit button to edit your package, or click on '''[Create a new package]''' to create a new one.
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: [[File:cMOH_Reseller_2.png|thumb|none|700px]]
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Go under the '''[Reseller System Configuration]''' Tab, and on the section "Type of configuration" select: '''[Package Configuration]''',
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: [[File:cMOH_Reseller_3.png|thumb|none|700px]]
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Then scroll down and find the feature "Call Hunting", and enable it.
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: [[File:CallHunting_4.png|thumb|none|500px]]
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1) To add a new Call hunting for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [Call Hunting]
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[[File:CallHunting_Add.png|thumb|none|600px]]
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2) You will need to enter a description, and select your member that you would like to "hunt". You can add other member by clicking the [Add Member] button.
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If you don't see any recording available or your recording is not present, you can upload it on the "Service > Recording" menu, and add a new recording file. Or simply use the option "No recording" or the Default by the system.
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[[File:CallHunting_Add_new.png|thumb|none|600px]]
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3) Click [Save]
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Your Call hunting feature has been created successfully. It will be available to be selected in the feature which a Call Hunting can be used such as DID Routing, IVR, etc.
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[[Category:Configuration]]

Latest revision as of 13:54, 11 March 2021

Article en Français Artículo en Español
Français Español


Contents


The Call Hunting feature allows you to have incoming calls ring on different destinations designated as "Call Hunting Members" one after another, for a specific amount of time, until one of those Members takes the call.

A Call Hunting entry can have up to 8 Members. Various types of Members can be added to a Call Hunting entry, such as: Main Account, Sub Accounts, SIP URI's, Call Forwarding and Ring Groups.

NOTE: The call hunting will fail over to the DID number failover options and/or Voicemail if no member is available to answer, and will skip any Voicemail set in a 
Ring Group within the Call Hunting. 

Tutorial Video

Call HuntingThumbnail.png

Creating a Call Hunting Entry


From your main portal please refer to DID Numbers -> Call Hunting. You will have to click on the link that reads Add Call Hunting. Then another screen will prompt and you will have to enter the following information:

Description: This can be used as a note or description to easily identify your Call Hunting entries.

Play Recording Before Hunting: This setting is also optional. You can select your own recordings to be played to the caller before sending the call to the Call Hunting entry. Please note if a Recording is selected, the call will start being charged immediately even before a member answers.

Music the caller will hear while the call is answered:: This setting optional. The caller will hear the selected music while the members of the Call Hunting are dialed. If set to 'No music', the caller will hear the normal ringing. Please note if the Music on Hold is set to "Yes", the call will start being charged immediately even before a member answers.
The following options for music are available:

Music on Hold
Test Code Name Description
***89 Away in the Tropics From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
***90 Coffee and Sunrise Uplifting without being perky, and positive without being too smiley.
***91 Coffee Shop Acoustic Soothing, acoustic guitar tracks makes for a relaxed feel and sets a great atmosphere.
***92 Easy Listening Smooth, casual tunes.
***93 Guitar Alchemy Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
***94 Happy Endings Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
***95 Light and Casual Soothing and peaceful songs with a light, positive feeling.
***96 Orchestral Moods Emotional and dramatic tales spun by violins, pianos and full orchestras.
***97 Piano Mix Smooth Piano
***98 Rock me Easy Feel-good music to create a relaxing atmosphere.
***99 Spa Sounds Soft, slow and serene instrumentals.
***100 No Music, intermittent Bleep Silent, but with a subtle intermittent bleep sound to let your callers know that they are still on the line while they hold.

Language: You can select the language used for the "Default System" recording presented to the Caller and the "Press one to take the call" recording presented to the Callee.

Ring Order: This is the order that the Call Hunting will follow to try and contact its members. Two orders are available:

  • Follow Order: The members will be called in the following order: Ring 1, Ring 2, Ring 3, Ring 4, Ring 5, Ring 6, Ring 7, Ring 8.
  • Random Order: The Members will be called in a Random Order.

Members: Here you can select the members of the Call Hunting entry. A Call Hunting entry can have up to 8 Members, which can include any combination of the following routings: Main Account, Sub Account, SIP URI, Call Forwarding and Ring Groups. You can set individual Ring Times for every member of your Call Hunting entry as well as configure every member for Answer Confirmation by making them press the key "1" to take the call.

Finally, just hit the Create button and you will be done creating your entry. Please keep your Call Hunting entries up to date by removing inactive members.

CallHuntingMusic2.png

Routing your DID to your Call Hunting Entry

After you have created your Call Hunting entry, you can route any of your DIDs to it from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Routing -> Call Hunting. Also under the same menu screen, you can select your Call Hunting entry for the Additional Failover Options.


Call Hunting using the Reseller Interface

The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.

Go under the navigation bar on [Reseller] then click on [Manage Rates & Packages]

CMOH Reseller 1.png

Click on the Edit button to edit your package, or click on [Create a new package] to create a new one.

CMOH Reseller 2.png

Go under the [Reseller System Configuration] Tab, and on the section "Type of configuration" select: [Package Configuration],

CMOH Reseller 3.png

Then scroll down and find the feature "Call Hunting", and enable it.

CallHunting 4.png


1) To add a new Call hunting for your client, or to help your client adding one. Go under the [Services] at the left navigation bar, then on [Call Hunting]

CallHunting Add.png


2) You will need to enter a description, and select your member that you would like to "hunt". You can add other member by clicking the [Add Member] button.

If you don't see any recording available or your recording is not present, you can upload it on the "Service > Recording" menu, and add a new recording file. Or simply use the option "No recording" or the Default by the system.

CallHunting Add new.png

3) Click [Save]

Your Call hunting feature has been created successfully. It will be available to be selected in the feature which a Call Hunting can be used such as DID Routing, IVR, etc.

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