Call Detail Records - VoIP.ms Wiki

Call Detail Records

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Revision as of 20:06, 2 June 2011 by Psahui (Talk | contribs)
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The Call Detail Records (CDR) allows you to obtain detailed information of your incoming and outgoing calls. It also offer different filters to sort the call records to facilitate the correct information desired. You can access all the calls from your account without any type of limitation on the original date.


 The CDR can be accessed from the main portal, under CDR and Reports >> Call Detail Records. You will be prompt with the following screen:


CDR.jpg


Search Range, Filters & TimeZone

The CDR page offer different options to help you sort your records. The first field is the Search Range, following by the different filters that can help you get the the records of the calls that you need.

The Search Range: Under this field you can select a date range up to 92 days at a time to see your Call Detail Records. Please note that you can get records past the 92 days (meaning you can search for calls of any date), but the Search Range needs to be 92 or less days.


Under Filters and TimeZone you will have available the following filters to help you sort your calls:

Answered: This filter show or hide calls with ¨Answered¨ status.

No Answer: This filter show or hide calls with ¨No Answer¨ status.

Busy: This filter show or hide calls with ¨Busy¨ status.

Failed: This filter show or hide calls with ¨Failed¨ status.

Call Type: This filter allows you to choose to show calls with one of the following options:

                All Calls:      All Incoming and Outgoing calls will be displayed.
                Outgoing Calls: Only Outgoing calls will be displayed. 
                Incoming Calls: Only Incoming calls will be displayed.
                Calls to DID:   Only Inbound calls to DID will be displayed. 

Call Billing: This filter allows you to choose to show calls with one of the following options:

                All Calls:      All Free and Billed calls will be displayed. 
                Free Calls:     Only Free Calls will be displayed. 
                Billed Calls:   Only Billed calls will be displayed. 

Account: This Filter allows you to choose to show calls with one of the following options:

                All Accounts:   Calls from all accounts will be displayed. 
                Main Account:   Calls from the Main account will be displayed. 
                SubAccounts:    Calls from Sub Account will be displayed. 

Time Zone: Here you can set the Time Zone to adjust the CDR to your local time.

The entries will be displayed below the filters, also in order to assist you to identify your entries, Premium calls will display a blue asterisk to them.

Blue Arrows: The blue arrows on the CDR allow you to sort each field on ascending order.


Detail Screen

Clicking on the entries will display further details on the call. After clicking on an entry you will be able to see the Destination, Description, Caller ID, Account, Disposition, Date, Time, Duration in Seconds, Duration, Rate Type, Rate, Total in US cents, Total in US dollars, and Unique ID. Please refer to the image below for an example of the details screen:


CDR2.jpg

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