Call Detail Records

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Revision as of 18:35, 5 November 2021

The Call Detail Records (CDR) allows you to obtain detailed information of your incoming and outgoing calls. It also contains different filters to sort the call records in order to view the desired information. You can access all the calls from your account without any type of limitation on the original date.

The CDR can be accessed from the main portal, under CDR and Reports >> Call Detail Records. You will be presented with the following screen:

Search Range, Filters & TimeZone

The CDR page offers different options to help you sort your records. The first field is the Search Range, followed by the different filters that can help you get the the records of the calls required.

The Search Range: Under this field you can select a date range up to 92 days at a time to see your Call Detail Records. Please note that you can get records past the 92 days (meaning you can search for calls of any date), but the Search Range itself needs to be 92 or less days.

Under Filters and TimeZone you will have available the following filters to help you sort your calls:

Answered: This filter shows or hides calls with ¨Answered¨ status.

No Answer: This filter shows or hides calls with ¨No Answer¨ status.

Busy: This filter shows or hides calls with ¨Busy¨ status.

Failed: This filter shows or hides calls with ¨Failed¨ status.

Call Type: This filter allows you to choose to show calls with one of the following options:

                All Calls:                             All Incoming and Outgoing calls will be displayed.
                Outgoing Calls: All                    Only Outgoing calls of all kind will be displayed. 
                Outgoing Calls: Toll Free              Only Outgoing calls towards toll free numbers will be displayed. 
                Outgoing Calls: USA                    Only Outgoing calls towards local US numbers will be displayed. 
                Outgoing Calls: CAN                    Only Outgoing calls towards local Canadian numbers will be displayed. 
                Outgoing Calls: USA/Canada             Only Outgoing calls towards local US and Canadian numbers will be displayed. 
                Outgoing Calls: International          Only Outgoing calls towards International numbers will be displayed. 
                Incoming Calls: Toll Free              Only Incoming calls from toll free numbers will be displayed.
                Incoming Calls: USA                    Only Incoming calls from local US numbers will be displayed.
                Incoming Calls: CAN                    Only Incoming calls from local Canadian numbers will be displayed.
                Incoming Calls: CallerID Filtering     Only incoming calls that have been subject to a CallerID Filtering.
                Calls to DID:                          Only Inbound calls to DID will be displayed. 

Call Billing: This filter allows you to choose to show calls with one of the following options:

                All Calls:      All Free and Billed calls will be displayed. 
                Free Calls:     Only Free Calls will be displayed. 
                Billed Calls:   Only Billed calls will be displayed. 

Account: This Filter allows you to choose to show calls with one of the following options:

                All Accounts:   Calls from all accounts will be displayed. 
                Main Account:   Calls from the Main account will be displayed. 
                SubAccounts:    Calls from Sub Account will be displayed. 

Time Zone: Here you can set the Time Zone to adjust the CDR to your local time.

The entries will be displayed below the filters and in order to assist you to identify your entries. Premium calls will be displayed with a blue asterisk.

Gray Arrows: The blue arrows on the CDR allow you to sort each field in ascending order.

Search: With this field, you will be able to search calls per number dialed, number that received the call, description, duration, rate and cost.

Detail Screen

Clicking on the entries will display further details on the call. After clicking on an entry you will be able to see the Destination, Description, Caller ID, Account, Disposition, Date, Time, Duration in Seconds, Duration, Rate Type, Rate, Total in US cents, Total in US dollars, and Unique ID. Please refer to the image below for an example of the details screen:

CallerID Filtering in CDR

When you create a rule using the feature "CallerID Filtering" and route it to any destination, including those that are routed to "SYSTEM", the arrow will appear in the CDR in the description.

By clicking on the entry where the arrow is, you will be able to see the call details, including the destination it is being routed to. (Such as to a specific Ring Group as shown in the example below.)