Audio Conferencing - VoIP.ms Wiki

Audio Conferencing

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__TOC__
+
== What is the Audio Conferencing ==
 +
 
The Audio Conferencing feature allows several people to dial into your DID number to be bridged together in the same conversation.<br>
The Audio Conferencing feature allows several people to dial into your DID number to be bridged together in the same conversation.<br>
Audio Conferencing provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time.
Audio Conferencing provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time.
 +
Press the '''“Start Recording”''' button to get a recording of your conference call that you can listen and download after for any purposes.<br>
Press the '''“Start Recording”''' button to get a recording of your conference call that you can listen and download after for any purposes.<br>
-
Start using the Audio Conferencing feature by clicking the '''“Add Conference”''' button to create an entry. Once your conference entry is ready you can route your DID number to it from the Manage DIDs > Edit interface to start receiving calls into your conference.
+
Start using the Audio Conferencing feature by clicking the '''“Add Conference”''' button to create an entry.  
-
'''Note: Conference feature is only available to DID Numbers in Per Minute plan.'''
+
Once your conference entry is ready you can route your DID number to it from the navigation menu '''DID Numbers > Manage DIDs > Edit''' the number you want to route, to start receiving calls into your conference.
-
'''Calls entering the Audio Conferencing are billed each one independently according to the regular per minute rate of the DID number for the whole duration that participant remained in the conference.'''
+
'''⚠ Note: Conference feature is only available to DID Numbers in Per Minute plan.'''
-
[[File:Conf1.png]]
+
'''Calls entering the Audio Conferencing are billed each one independently according to the regular per minute rate of the DID number
 +
'''for the whole duration that participant remained in the conference.
 +
'''The Call recording service has a rate of $0.0025 per minute, for the final duration of the recording.
 +
'''The per minute chargescan be consulted at the Call Detail Records.
-
Click on the '''“Add Conference”''' button to start creating your Audio Conferencing entry.
 
-
[[File:Addconf.png]]
+
__TOC__
 +
 
 +
 
 +
== Add a New Conference ==
 +
 
 +
[[File:AudioConference1.png|border]]
 +
 
 +
Click on the '''"Add Conference"''' button to start creating your Audio Conferencing entry.
 +
 
 +
=== Information ===
 +
 
 +
[[File:AudioConference2.png|border]]
*'''Name:''' This is the unique name of your conference. (e.g. Sales Meeting)
*'''Name:''' This is the unique name of your conference. (e.g. Sales Meeting)
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*'''Language:''' Language for system messages, such as “Invalid Option”.
*'''Language:''' Language for system messages, such as “Invalid Option”.
-
<br>
+
For your new conference, you need to create a member profil, click on the other TAB "Participants and conference settings"
-
== Member Profile Basic Options ==
+
 
-
[[File:Confbasic.png]]
+
 
 +
=== Participants and conference settings ===
 +
This is the list of all member profiles for all conferences. To add a member profile to this conference, simply check the box next to his/her name.
 +
 
 +
[[File:AudioConference3.png|border]]
 +
 
 +
 
 +
==== Add Member Profile ====
 +
For your conference, you need to link a profil to your new conferences. In this way, you will apply some settings.
 +
 
 +
What you need to know before creating a profil.
 +
''' IMPORTANT: We highly suggest you to use a PIN # to connect the user into your conferences, to preventing undesirable caller
 +
  ''' NOTE: You can have more than one profil per conference, but ONLY 1, can have a unlock profil ''(Profil without PIN #)''. a PIN number can be only used by ONE profil.
 +
  ''' When the caller called to your conference, a PIN number can be ask. The PIN entered will be reflected the
 +
    ''' If you select an unlocked profil with an other profil set with a PIN #. The Profile without PIN # will be used by default if the participants do not enter a PIN.
 +
 
 +
===== Basic Options =====
 +
 
 +
[[File:AudioConference4.png|border]]
*'''Name:''' This is the unique name of your Member Profile.
*'''Name:''' This is the unique name of your Member Profile.
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  are granted with a PIN code with the same amount of digits, they won't be requested to dial pound
  are granted with a PIN code with the same amount of digits, they won't be requested to dial pound
  key, however if one of the members does have a larger PIN code, other members will require to dial  
  key, however if one of the members does have a larger PIN code, other members will require to dial  
-
pound key to access the conference.'''
+
the pound key to access the conference.'''
*'''Admin:''' Sets if the user is an Admin or not.
*'''Admin:''' Sets if the user is an Admin or not.
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*'''Announce User Count:''' Sets if the number of users in the conference should be announced to the caller as he joins.
*'''Announce User Count:''' Sets if the number of users in the conference should be announced to the caller as he joins.
*'''Announce Only User:''' Sets if the '''“only user”''' announcement should be played when a caller enters an empty conference.
*'''Announce Only User:''' Sets if the '''“only user”''' announcement should be played when a caller enters an empty conference.
-
<br>
 
-
== Member Profile Advanced Options ==
 
-
[[File:Confadvanced.png]]
 
-
*'''MOH When Empty:''' Sets whether music on hold (MOH) should be played when only one person is in the conference.
+
 
 +
===== Advanced Options =====
 +
 
 +
[[File:AudioConference5.png|border]]
 +
 
 +
*'''MoH When Empty:''' Sets whether music on hold (MoH) should be played when only one person is in the conference.
*'''Quiet:''' When set to '''"YES"''', enter/leave prompts and user introductions are not played.
*'''Quiet:''' When set to '''"YES"''', enter/leave prompts and user introductions are not played.
*'''Announcement:''' If set, this recording will be heard only by the user as he joins the conference.
*'''Announcement:''' If set, this recording will be heard only by the user as he joins the conference.
*'''Drop Silence:''' The system will drop what is detected as silence from entering into the conference. Enabling this option will drastically improve performance and help remove the buildup of background noise from the call. This option is highly recommended for large conferences, due to its performance improvements.
*'''Drop Silence:''' The system will drop what is detected as silence from entering into the conference. Enabling this option will drastically improve performance and help remove the buildup of background noise from the call. This option is highly recommended for large conferences, due to its performance improvements.
*'''Talking Threshold:''' The time, in milliseconds, that a users needs to be sending sound or voice before the system can consider them to be talking. '''Recommended value is 160 MS.'''
*'''Talking Threshold:''' The time, in milliseconds, that a users needs to be sending sound or voice before the system can consider them to be talking. '''Recommended value is 160 MS.'''
 +
** This setting affects different options:
 +
*** ''1) Audio is only mixed out of a user's incoming audio stream if talking is detected. If this value is set too loose, the users will hear themselves briefly each time they begin talking until enough time has passed for the system to establish that they are in fact talking.''<br>
 +
*** ''2) This value determines when talking has begun, which causes events to trigger in the conference dashboard. If this value is set too tight, events may be falsely triggered by the background noise of the caller.''<br>
 +
*** ''3) The '''"Drop Silence"''' option depends on this value to determine when the user's audio should be mixed into the conference after periods of silence. If this value is too loose, the beginning of a user's speech will get cut off as they transition from silence to talking.''
-
This setting affects different options:
+
*'''Silence Threshold:''' The time, in milliseconds, that silence needs to be present in the user’s sound stream before the system can consider it to be in fact silent and close the audio. The best way to use this option is to set it slightly above the maximum amount of milliseconds of silence a user may generate during natural speech, i.e. the regular pauses while speaking. '''Recommended value is 2500 MS'''.
 +
** This setting affects different options:<br>
 +
*** ''1) This value determines when the user has stopped talking after a period of talking. If this value is set too low, events in the conference dashboard indicating that the user has stopped talking may get falsely sent out when the user briefly pauses during mid sentence.''<br>
 +
*** ''2) The '''"Drop Silence"''' option depends on this value to determine when the user's audio should begin to be dropped from the conference, after the user stops talking. If this value is set too low, the user's audio stream may sound choppy to other participants.''
-
''1) Audio is only mixed out of a user's incoming audio stream if talking is detected. If this value is set too loose, the users will hear themselves briefly each time they begin talking until enough time has passed for the system to establish that they are in fact talking.''<br>
 
-
''2) This value determines when talking has begun, which causes events to trigger in the conference dashboard. If this value is set too tight, events may be falsely triggered by the background noise of the caller.''<br>
 
-
''3) The '''"Drop Silence"''' option depends on this value to determine when the user's audio should be mixed into the conference after periods of silence. If this value is too loose, the beginning of a user's speech will get cut off as they transition from silence to talking.''
 
-
*'''Silence Threshold:''' The time, in milliseconds, that silence needs to be present in the user’s sound stream before the system can consider it to be in fact silent and close the audio.
 
-
The best way to use this option is to set it slightly above the maximum amount of milliseconds of silence a user may generate during natural speech, i.e. the regular pauses while speaking.
 
-
'''Recommended value is 2500 MS'''.
 
-
 
-
This setting affects different options:<br>
 
-
''1) This value determines when the user has stopped talking after a period of talking. If this value is set too low, events in the conference dashboard indicating that the user has stopped talking may get falsely sent out when the user briefly pauses during mid sentence.''<br>
 
-
''2) The '''"Drop Silence"''' option depends on this value to determine when the user's audio should begin to be dropped from the conference, after the user stops talking. If this value is set too low, the user's audio stream may sound choppy to other participants.''
 
*'''Talk Detection:''' If set to '''YES''', the conference dashboard will display a notification when a participant starts and stops talking.
*'''Talk Detection:''' If set to '''YES''', the conference dashboard will display a notification when a participant starts and stops talking.
*'''Jitter Buffer:''' When set to '''YES''',  the system will place a jitter buffer on the caller's audio stream before any audio mixing is performed. This option is highly recommended for maximum voice quality, but will add a slight delay to the audio and slightly impact system’s performance.
*'''Jitter Buffer:''' When set to '''YES''',  the system will place a jitter buffer on the caller's audio stream before any audio mixing is performed. This option is highly recommended for maximum voice quality, but will add a slight delay to the audio and slightly impact system’s performance.
-
<br>
 
-
== Conference Dashboard ==
 
-
The dashboard will allow the user to have a graphical interface of the participants in the conference call, providing additional options for the admins. The Dashboard will also offer the '''"Start Recording"''' option, making it possible to record the call by the whole duration the call recording service was active. '''Call recording service has a rate of $0.0025 per minute''', for the duration of the recording. The per minute charges will appear in the CDR.
+
==== Select your profiles ====
-
[[File:Dash1.png]]
+
After creating your profile, (You can create more than one profile, for each
-
The '''"Downloads"''' button opens a screen that allows the user to download and hear the call recordings directly from the user interface.
+
[[File:AudioConference6.png|border]]
-
[[File:Confdownload.png]]
+
=== Customise recordings prompt ===
-
The option to send the call recording over email is also available. Simply input the target email address and click '''"Send Email"''' button.
+
In this section, you can customize each recording prompt used in the conference. Beforehand you must have uploaded a recording file. To know how, please visit this article [[Recordings]].
-
[[File:Sendemail.png]]
+
[[File:AudioConference7.png|border]]
-
<br>
 
-
 
-
== Conference Recordings ==
 
-
[[File:Confrec.png]]
 
*'''Join:''' The recording played when a user joins, typically some kind of beep sound
*'''Join:''' The recording played when a user joins, typically some kind of beep sound
*'''Leave:''' The recording played when a user leaves, typically some kind of beep sound
*'''Leave:''' The recording played when a user leaves, typically some kind of beep sound
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*'''Participants unmuted:''' The recording played when all non-admin participants are unmuted.
*'''Participants unmuted:''' The recording played when all non-admin participants are unmuted.
 +
 +
 +
== Link a DID number to your conference ==
 +
 +
You need to link a DID to your new conference to use this feature. You need to navigate through the navigation bar and select '''"DID Numbers"''' > '''"Manage DID(s)"'''.
 +
 +
Then, in the column "Actions" click on the button edit [[File:Edit_icon.png]], for the row of the DID you need to use with this conference.
 +
 +
 +
[[File:AudioConference8.png|border|767px]]
 +
 +
 +
After you chose the DID you want to link to your conference. You need to route it to a conference. Then, save your choice at the bottom of the page, by clicking on the button '''"Click here to apply changes"'''.
 +
 +
[[File:AudioConference9.png|border]]
 +
 +
 +
== Conference Dashboard ==
 +
 +
The dashboard will allow the user to have a graphical interface of the participants in the conference call, providing additional options for the admins.
 +
 +
[[File:AudioConference10.png|border]]
 +
 +
 +
The Dashboard will also offer the '''"Start Recording"''' option, making it possible to record the call by the whole duration of the call recording service was active. <br>
 +
 +
'''Call recording service has a rate of $0.0025 per minute''', for the duration of the recording. The per minute charges will appear in the CDR.
 +
 +
You also have the '''"Lock conference"''' option, which allows you to block access to this conference. Otherwise, no new members can join the conference. <br>
 +
 +
''' View statistics''' will allow you to see the conference statistics such as numbers or parties if the conference is locked and the maximum of members allowed.
 +
 +
On each participant, you will be able to see his caller ID name and number if it is available. Also, you have the possibility to '''mute''' the participant or kick-out the participant of the conference.
 +
 +
[[File:AudioConference11.png|border|767px]]
<br>
<br>
-
== Additional Phone Options ==
 
-
The following are additional advanced options native of asterisk.
 
-
For a Regular user:
 
-
*=Plays the options menu
 
-
1=toggle_mute
 
-
4=decrease_listening_volume
 
-
6=increase_listening_volume
 
-
7=decrease_talking_volume
 
-
8=leave_conference
 
-
9=increase_talking_volume
 
-
For an Admin user:
+
 
-
*=Plays the options menu (conf-adminmenu)
+
== Record your conference ==
-
  1=toggle_mute
+
 
-
2=admin_toggle_conference_lock  ; only applied to admin users
+
During a conference, if you have activated the '''Start recording''' option, you will be able to listen to it in this section by clicking on the option '''"Downloads"'''
-
3=admin_kick_last        ; only applied to admin users
+
 
-
4=decrease_listening_volume
+
[[File:AudioConference12.png|border]]
-
6=increase_listening_volume
+
 
-
7=decrease_talking_volume
+
The '''"Downloads"''' button opens a screen that allows the user to download, listen and send the recordings directly from the user interface.
-
  9=increase_talking_volume
+
 
 +
[[File:AudioConference13.png|border]]
 +
 
 +
The option [[File:AudioConference-play.png|19px]] allows you listen the recording directly from your navigator. <br>
 +
 
 +
The option [[File:AudioConference-cloud.png|19px]] allows you to download the recording directly to your device. <br>
 +
   
 +
The option [[File:AudioConference-email.png|19px]] if you want to send the recording over email. Simply input the target email address and click '''"Send Email"''' button.
 +
 
 +
[[File:AudioConference14.png|border]]
 +
 
 +
[[File:AudioConference15.png|border]]
 +
 
 +
== Direct Phone Key options In The Conference ==
 +
 
 +
The following option can be done directly in the conference, by the phone directly. This will depend if setting of the user profile, has been set as admin or not.
 +
 
 +
=== For a Regular user ===
 +
  '''* to hear options'''
 +
  [1] Mute or Unmute yourself
 +
  [4] Decreast volume of the conference
 +
  [6] Increast the volume of the conference
 +
  [7] Decreast your volume
 +
  [9] Increast your volume
 +
  [8] Exit
 +
 
 +
 
 +
=== For an Admin user ===
 +
  '''* to hear options'''
 +
  [1] mute yourself [2] Lock or Unlock the conference
 +
  [3] Eject the last user
 +
  [4] Decreast volume of the conference
 +
  [6] Increast the volume of the conference
 +
  [7] Decreast your volume
 +
  [9] Increast your volume
 +
  [8] Exit

Revision as of 16:20, 27 June 2019

What is the Audio Conferencing

The Audio Conferencing feature allows several people to dial into your DID number to be bridged together in the same conversation.
Audio Conferencing provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time.

Press the “Start Recording” button to get a recording of your conference call that you can listen and download after for any purposes.
Start using the Audio Conferencing feature by clicking the “Add Conference” button to create an entry.

Once your conference entry is ready you can route your DID number to it from the navigation menu DID Numbers > Manage DIDs > Edit the number you want to route, to start receiving calls into your conference.

⚠ Note: Conference feature is only available to DID Numbers in Per Minute plan.
Calls entering the Audio Conferencing are billed each one independently according to the regular per minute rate of the DID number 
for the whole duration that participant remained in the conference.
The Call recording service has a rate of $0.0025 per minute, for the final duration of the recording. 
The per minute chargescan be consulted at the Call Detail Records.


Contents


Add a New Conference

AudioConference1.png

Click on the "Add Conference" button to start creating your Audio Conferencing entry.

Information

AudioConference2.png

For your new conference, you need to create a member profil, click on the other TAB "Participants and conference settings"


Participants and conference settings

This is the list of all member profiles for all conferences. To add a member profile to this conference, simply check the box next to his/her name.

AudioConference3.png


Add Member Profile

For your conference, you need to link a profil to your new conferences. In this way, you will apply some settings.

What you need to know before creating a profil.

 IMPORTANT: We highly suggest you to use a PIN # to connect the user into your conferences, to preventing undesirable caller 
  NOTE: You can have more than one profil per conference, but ONLY 1, can have a unlock profil (Profil without PIN #). a PIN number can be only used by ONE profil. 
   When the caller called to your conference, a PIN number can be ask. The PIN entered will be reflected the
    If you select an unlocked profil with an other profil set with a PIN #. The Profile without PIN # will be used by default if the participants do not enter a PIN.
Basic Options

AudioConference4.png

Note: The usage of the pound key after the PIN number to join the conference can be included
or excluded depending on your configuration, for instance, if all the members to the conference
are granted with a PIN code with the same amount of digits, they won't be requested to dial pound
key, however if one of the members does have a larger PIN code, other members will require to dial 
the pound key to access the conference.


Advanced Options

AudioConference5.png

Select your profiles

After creating your profile, (You can create more than one profile, for each

AudioConference6.png

Customise recordings prompt

In this section, you can customize each recording prompt used in the conference. Beforehand you must have uploaded a recording file. To know how, please visit this article Recordings.

AudioConference7.png


Link a DID number to your conference

You need to link a DID to your new conference to use this feature. You need to navigate through the navigation bar and select "DID Numbers" > "Manage DID(s)".

Then, in the column "Actions" click on the button edit Edit icon.png, for the row of the DID you need to use with this conference.


AudioConference8.png


After you chose the DID you want to link to your conference. You need to route it to a conference. Then, save your choice at the bottom of the page, by clicking on the button "Click here to apply changes".

AudioConference9.png


Conference Dashboard

The dashboard will allow the user to have a graphical interface of the participants in the conference call, providing additional options for the admins.

AudioConference10.png


The Dashboard will also offer the "Start Recording" option, making it possible to record the call by the whole duration of the call recording service was active.

Call recording service has a rate of $0.0025 per minute, for the duration of the recording. The per minute charges will appear in the CDR.

You also have the "Lock conference" option, which allows you to block access to this conference. Otherwise, no new members can join the conference.

View statistics will allow you to see the conference statistics such as numbers or parties if the conference is locked and the maximum of members allowed.

On each participant, you will be able to see his caller ID name and number if it is available. Also, you have the possibility to mute the participant or kick-out the participant of the conference.

AudioConference11.png



Record your conference

During a conference, if you have activated the Start recording option, you will be able to listen to it in this section by clicking on the option "Downloads"

AudioConference12.png

The "Downloads" button opens a screen that allows the user to download, listen and send the recordings directly from the user interface.

AudioConference13.png

The option AudioConference-play.png allows you listen the recording directly from your navigator.

The option AudioConference-cloud.png allows you to download the recording directly to your device.

The option AudioConference-email.png if you want to send the recording over email. Simply input the target email address and click "Send Email" button.

AudioConference14.png

AudioConference15.png

Direct Phone Key options In The Conference

The following option can be done directly in the conference, by the phone directly. This will depend if setting of the user profile, has been set as admin or not.

For a Regular user

 * to hear options
 [1] Mute or Unmute yourself
 [4] Decreast volume of the conference
 [6] Increast the volume of the conference 
 [7] Decreast your volume
 [9] Increast your volume
 [8] Exit


For an Admin user

 * to hear options
 [1] mute yourself  [2] Lock or Unlock the conference
 [3] Eject the last user
 [4] Decreast volume of the conference
 [6] Increast the volume of the conference 
 [7] Decreast your volume
 [9] Increast your volume
 [8] Exit
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