VoIP.ms Wiki - User contributions [en]

Cisco WRP400

2013-10-17T04:55:41Z

Tom:

[[File:WRP400.jpg|300px|thumb|left|Cisco WRP400]]
<div style="width:100%;overflow:hidden;clear:both"></div>

The '''Cisco WRP400'''[http://www.cisco.com/en/US/products/ps10028/] is a wireless-G broadband router with two phone ports, one wired Internet uplink port and four wired LAN ports. It provides both the networking capability of a standard wireless router and the voice capability of common Cisco/Sipura two-line adapters (such as the [[Cisco SPA112|SPA112/122]] series) all in one box.

== Configuration Details ==
This section describes configuration of the voice portion of the WRP400 router only. It presumes that your PC is connected to one of the router's local area network ports. The router is manually configurable at its default LAN address of 192.168.15.1 unless this address has been modified by a previous user configuration change.

'''Step 1'''

Power up the WRP400 router and allow it to initialise. Connect a PC to one of the router's local area network ports.

'''Step 2'''

Open a web browser to http://192.168.15.1/admin/voice/ and log in with username ''admin'' and default password ''admin''.

[[Image:Cisco-wrp400-line1tabheader.png|412px]]

'''Step 3'''

Click on Voice, then configure Line 1 as follows:

'''Proxy:''' atlanta.voip.ms (You can choose any of our multiple VoIP.ms servers)

'''Display Name:''' Your name (Example: John Smith)

'''User ID:''' Your (6 digits) VoIP.MS SIP Account number (or subaccount)

'''Password:''' Your VoIP.MS SIP Password

'''Dial Plan:''' (911S0|<:1555>[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxxS0|<:1>[2-9]xx[2-9]xxxxxxS0|*xx|*xx.|[3468]11|0|00|4xxx|**275x.|xxxxxxxxxxxx.)

(note: Replace 555 in the dial plan with your area code. See [[Dial Plan for Linksys ATAs]] for details.)

Click Submit to save settings.

'''Step 4'''

Click on Voice, then Line 1

If the WRP400 is behind another router (which will rarely be the case) set '''NAT Mapping Enable''' to Yes, then set '''NAT Keep Alive Enable''' to Yes. If your WRP400 is connected directly to your modem, in most cases you can leave these settings disabled.

Under '''Proxy and Registration''' set '''Register Expires''' to 180, '''Proxy Fallback Intvl''' to 180

[[File:WRP400_Proxy1.png]]

Also confirm the following settings:<br>
'''Use DNS SRV:''' NO<br>
'''DNS SRV Auto Prefix:''' NO

Click Submit to submit these changes

'''Step 5'''

Cisco hardware arrives preconfigured for California (Pacific, GMT-8). If you are in this time zone, all steps to set local time may be safely skipped.

Click '''Voice''', Admin Login, then go to '''Regional''', then scroll down to '''Miscellaneous'''

Set your time zone to the local time for your location.

Click Submit to save the changes

'''Step 6'''

Click '''Setup''', then go to '''Basic Setup''', then scroll down to '''Time Setting'''

Set the timezone to '''GMT''' with no daylight savings time (ie: Liberia) as the time zone is already specified on the Voice - Regional tab.

Optionally, select your NTP settings (by default, an NTP server will be automatically selected - setting time manually doesn't work with this router). A good time server choice is 0.pool.ntp.org.

(As of version 2.00.32, a bug in Cisco's firmware continues to cause the WRP400 to send incorrect time to call display on the handsets if you attempt to use the Basic Setup tab to specify your local time zone. It is unclear why Cisco provides two different - and buggy - configuration pages to configure local time on this unit.)

Click Submit to save the changes

'''Step 7'''

Click '''Voice''', then go to '''SIP'''.

Set SIP Timer Values (sec)
:SIP T1: '''1'''

Set RTP Parameters
:RTP Packet Size: '''0.02'''

Cisco's defaults (SIP T1 = 0.5 sec, RTP packet size 0.030 on most Sipura adapters) respectively may cause unnecessary retransmission of commands over connections with high latency and create issues with outbound audio "breaking up".

Click Submit to save the changes

== Firmware Upgrade ==
Version 2 firmware for this device was released in August 2012 and may be downloaded at http://software.cisco.com/download/release.html?mdfid=282414113&softwareid=282463656&release=2.00.30

[[Image:Cisco-wrp400-fwupgrade.png|thumb|414px]]
The downloaded file is a .ZIP archive; unzip it. This yields three files; a .pdf of documentation and two .bin files with similar names (but one with "FCC" and the other with "ETSI" in the name). The "FCC" version is for North American users.

Go to http://192.168.15.1/Upgrade.asp (the default local address of the router if you have not changed it) and enter the username/password (by default, ''admin'' for both). You will be prompted to "select a file to upgrade the firmware" and press "start to upgrade". Select the .bin file for your region and allow the upgrade to complete.

Once the upgrade is complete, see http://www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/wrp400/administration/guide/WRP400_UG_v2-0_OL-18475-01.pdf for instructions on how to configure the networking features of the WRP400, such as the wireless local area network.

The new firmware will replace the "Linksys" logo and branding with "Cisco" on all configuration screens.

[[category:Networking Devices]]
[[category:routers]]

Cisco WRP400

2013-10-17T04:50:05Z

Tom:

[[File:WRP400.jpg|300px|thumb|left|Cisco WRP400]]
<div style="width:100%;overflow:hidden;clear:both"></div>

The '''Cisco WRP400'''[http://www.cisco.com/en/US/products/ps10028/] is a wireless-G broadband router with two phone ports, one wired Internet uplink port and four wired LAN ports. It provides both the networking capability of a standard wireless router and the voice capability of common Cisco/Sipura two-line adapters (such as the [[Cisco SPA112|SPA112/122]] series) all in one box.

== Configuration Details ==
This section describes configuration of the voice portion of the WRP400 router only. It presumes that your PC is connected to one of the router's local area network ports. The router is manually configurable at its default LAN address of 192.168.15.1 unless this address has been modified by a previous user configuration change.

'''Step 1'''

Power up the WRP400 router and allow it to initialise. Connect a PC to one of the router's local area network ports.

'''Step 2'''

Open a web browser to http://192.168.15.1/admin/voice/ and log in with username ''admin'' and default password ''admin''.

[[Image:Cisco-wrp400-line1tabheader.png|412px]]

'''Step 3'''

Click on Voice, then configure Line 1 as follows:

'''Proxy:''' atlanta.voip.ms (You can choose any of our multiple VoIP.ms servers)

'''Display Name:''' Your name (Example: John Smith)

'''User ID:''' Your (6 digits) VoIP.MS SIP Account number (or subaccount)

'''Password:''' Your VoIP.MS SIP Password

'''Dial Plan:''' (911S0|<:1555>[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxxS0|<:1>[2-9]xx[2-9]xxxxxxS0|*xx|*xx.|[3468]11|0|00|4xxx|**275x.|xxxxxxxxxxxx.)

(note: Replace 555 in the dial plan with your area code. See [[Dial Plan for Linksys ATAs]] for details.)

Click Submit to save settings.

'''Step 4'''

Click on Voice, then Line 1

If the WRP400 is behind another router (which will rarely be the case) set '''NAT Mapping Enable''' to Yes, then set '''NAT Keep Alive Enable''' to Yes. If your WRP400 is connected directly to your modem, in most cases you can leave these settings disabled.

Under '''Proxy and Registration''' set '''Register Expires''' to 180, '''Proxy Fallback Intvl''' to 180

[[File:WRP400_Proxy1.png]]

Also confirm the following settings:<br>
'''Use DNS SRV:''' NO<br>
'''DNS SRV Auto Prefix:''' NO

Click Submit to submit these changes

'''Step 5'''

Cisco hardware arrives preconfigured for California (Pacific, GMT-8). If you are in this time zone, all steps to set local time may be safely skipped.

Click '''Voice''', Admin Login, then go to '''Regional''', then scroll down to '''Miscellaneous'''

Set your time zone to the local time for your location.

Click Submit to save the changes

'''Step 6'''

Click '''Setup''', then go to '''Basic Setup''', then scroll down to '''Time Setting'''

Set the timezone to '''GMT''' with no daylight savings time (ie: Liberia) as the time zone is already specified on the Voice - Regional tab.

Optionally, select your NTP settings (by default, an NTP server will be automatically selected - setting time manually doesn't work with this router). A good time server choice is 0.pool.ntp.org.

(As of version 2.00.32, a bug in Cisco's firmware continues to cause the WRP400 to send incorrect time to call display on the handsets if you attempt to use the Basic Setup tab to specify your local time zone. It is unclear why Cisco provides two different - and buggy - configuration pages to configure local time on this unit.)

Click Submit to save the changes

'''Step 7'''

Click '''Voice''', then go to '''SIP'''.

Set SIP Timer Values (sec)
:SIP T1: '''1'''

Set RTP Parameters
:RTP Packet Size: '''0.02'''

Cisco's defaults (SIP T1 = 0.5 sec, RTP packet size 0.030 on most Sipura adapters) respectively may cause unnecessary retransmission of commands over connections with high latency and create issues with outbound audio "breaking up".

Click Submit to save the changes

== Installation ==
In its default configuration, the WRP400 is configured to be a wired router:
* Internet uplink is DHCP
* Local area network address for configuration defaults to http://192.168.15.1 (username:''admin'', password:''admin'')
* The WRP400 provides NAT and a DHCP server to allow wired connection of up to four PCs to one Internet connection
* Wi-fi and telephony are "off" until configured

(As with other Cisco/Sipura adapters, the address of the device (as seen from the outside Internet) may be obtained by pressing * * * * 1 1 0 # from the telephone handset, even if there is no dialtone. This is rarely needed as the settings are normally accessed from the LAN, where "voice" appears as just one extra tab on an otherwise-standard network configuration screen at a known address.)

Various tools are provided to allow portions of the network setup to be automated, including a Windows CD-based programme and a pushbutton on the unit to allow configuration over a wireless connection. It is possible to configure the router without these tools by plugging a PC into one of the wired local area network ports and entering settings manually from a web interface.

As of 2013, these routers continue to be shipped with outdated (version 1.01.00, circa 2009) firmware.

Note that Firefox support in current Cisco offerings is buggy; even with the firmware upgrade the WRP400 will often respond to configuration change attempts from Firefox with "your connection has been reset". It is best to use another browser during the configuration process.

=== Firmware upgrade ===
Version 2 firmware for this device was released in August 2012 and may be downloaded at http://software.cisco.com/download/release.html?mdfid=282414113&softwareid=282463656&release=2.00.30

[[Image:Cisco-wrp400-fwupgrade.png|thumb|414px]]
The downloaded file is a .ZIP archive; unzip it. This yields three files; a .pdf of documentation and two .bin files with similar names (but one with "FCC" and the other with "ETSI" in the name). The "FCC" version is for North American users.

Go to http://192.168.15.1/Upgrade.asp (the default local address of the router if you have not changed it) and enter the username/password (by default, ''admin'' for both). You will be prompted to "select a file to upgrade the firmware" and press "start to upgrade". Select the .bin file for your region and allow the upgrade to complete.

Once the upgrade is complete, see http://www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/wrp400/administration/guide/WRP400_UG_v2-0_OL-18475-01.pdf for instructions on how to configure the networking features of the WRP400, such as the wireless local area network.

The new firmware will replace the "Linksys" logo and branding with "Cisco" on all configuration screens.

[[category:Networking Devices]]
[[category:routers]]

Cisco WRP400

2013-10-17T04:49:05Z

Tom:

[[File:WRP400.jpg|300px|thumb|left|Cisco WRP400]]
<div style="width:100%;overflow:hidden;clear:both"></div>

The '''Cisco WRP400'''[http://www.cisco.com/en/US/products/ps10028/] is a wireless-G broadband router with two phone ports, one wired Internet uplink port and four wired LAN ports. It provides both the networking capability of a standard wireless router and the voice capability of common Cisco/Sipura two-line adapters (such as the [[Cisco SPA112|SPA112/122]] series) all in one box.

== Configuration Details ==
This section describes configuration of the voice portion of the WRP400 router only. It presumes that your PC is connected to one of the router's local area network ports. The router is manually configurable at its default LAN address of 192.168.15.1 unless this address has been modified by a previous user configuration change.

'''Step 1'''

Power up the WRP400 router and allow it to initialise. Connect a PC to one of the router's local area network ports.

'''Step 2'''

Open a web browser to http://192.168.15.1/admin/voice/ and log in with username ''admin'' and default password ''admin''.

[[Image:Cisco-wrp400-line1tabheader.png|412px]]

'''Step 3'''

Click on Voice, then configure Line 1 as follows:

'''Proxy:''' atlanta.voip.ms (You can choose any of our multiple VoIP.ms servers)

'''Display Name:''' Your name (Example: John Smith)

'''User ID:''' Your VoIP.MS SIP Account number (or subaccount)

'''Password:''' Your VoIP.MS SIP Password

'''Dial Plan:''' (911S0|<:1555>[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxxS0|<:1>[2-9]xx[2-9]xxxxxxS0|*xx|*xx.|[3468]11|0|00|4xxx|**275x.|xxxxxxxxxxxx.)

(note: Replace 555 in the dial plan with your area code. See [[Dial Plan for Linksys ATAs]] for details.)

Click Submit to save settings.

'''Step 4'''

Click on Voice, then Line 1

If the WRP400 is behind another router (which will rarely be the case) set '''NAT Mapping Enable''' to Yes, then set '''NAT Keep Alive Enable''' to Yes. If your WRP400 is connected directly to your modem, in most cases you can leave these settings disabled.

Under '''Proxy and Registration''' set '''Register Expires''' to 180, '''Proxy Fallback Intvl''' to 180

[[File:WRP400_Proxy1.png]]

Also confirm the following settings:<br>
'''Use DNS SRV:''' NO<br>
'''DNS SRV Auto Prefix:''' NO

Click Submit to submit these changes

'''Step 5'''

Cisco hardware arrives preconfigured for California (Pacific, GMT-8). If you are in this time zone, all steps to set local time may be safely skipped.

Click '''Voice''', Admin Login, then go to '''Regional''', then scroll down to '''Miscellaneous'''

Set your time zone to the local time for your location.

Click Submit to save the changes

'''Step 6'''

Click '''Setup''', then go to '''Basic Setup''', then scroll down to '''Time Setting'''

Set the timezone to '''GMT''' with no daylight savings time (ie: Liberia) as the time zone is already specified on the Voice - Regional tab.

Optionally, select your NTP settings (by default, an NTP server will be automatically selected - setting time manually doesn't work with this router). A good time server choice is 0.pool.ntp.org.

(As of version 2.00.32, a bug in Cisco's firmware continues to cause the WRP400 to send incorrect time to call display on the handsets if you attempt to use the Basic Setup tab to specify your local time zone. It is unclear why Cisco provides two different - and buggy - configuration pages to configure local time on this unit.)

Click Submit to save the changes

'''Step 7'''

Click '''Voice''', then go to '''SIP'''.

Set SIP Timer Values (sec)
:SIP T1: '''1'''

Set RTP Parameters
:RTP Packet Size: '''0.02'''

Cisco's defaults (SIP T1 = 0.5 sec, RTP packet size 0.030 on most Sipura adapters) respectively may cause unnecessary retransmission of commands over connections with high latency and create issues with outbound audio "breaking up".

Click Submit to save the changes

== Installation ==
In its default configuration, the WRP400 is configured to be a wired router:
* Internet uplink is DHCP
* Local area network address for configuration defaults to http://192.168.15.1 (username:''admin'', password:''admin'')
* The WRP400 provides NAT and a DHCP server to allow wired connection of up to four PCs to one Internet connection
* Wi-fi and telephony are "off" until configured

(As with other Cisco/Sipura adapters, the address of the device (as seen from the outside Internet) may be obtained by pressing * * * * 1 1 0 # from the telephone handset, even if there is no dialtone. This is rarely needed as the settings are normally accessed from the LAN, where "voice" appears as just one extra tab on an otherwise-standard network configuration screen at a known address.)

Various tools are provided to allow portions of the network setup to be automated, including a Windows CD-based programme and a pushbutton on the unit to allow configuration over a wireless connection. It is possible to configure the router without these tools by plugging a PC into one of the wired local area network ports and entering settings manually from a web interface.

As of 2013, these routers continue to be shipped with outdated (version 1.01.00, circa 2009) firmware.

Note that Firefox support in current Cisco offerings is buggy; even with the firmware upgrade the WRP400 will often respond to configuration change attempts from Firefox with "your connection has been reset". It is best to use another browser during the configuration process.

=== Firmware upgrade ===
Version 2 firmware for this device was released in August 2012 and may be downloaded at http://software.cisco.com/download/release.html?mdfid=282414113&softwareid=282463656&release=2.00.30

[[Image:Cisco-wrp400-fwupgrade.png|thumb|414px]]
The downloaded file is a .ZIP archive; unzip it. This yields three files; a .pdf of documentation and two .bin files with similar names (but one with "FCC" and the other with "ETSI" in the name). The "FCC" version is for North American users.

Go to http://192.168.15.1/Upgrade.asp (the default local address of the router if you have not changed it) and enter the username/password (by default, ''admin'' for both). You will be prompted to "select a file to upgrade the firmware" and press "start to upgrade". Select the .bin file for your region and allow the upgrade to complete.

Once the upgrade is complete, see http://www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/wrp400/administration/guide/WRP400_UG_v2-0_OL-18475-01.pdf for instructions on how to configure the networking features of the WRP400, such as the wireless local area network.

The new firmware will replace the "Linksys" logo and branding with "Cisco" on all configuration screens.

[[category:Networking Devices]]
[[category:routers]]

CallerID Filtering

2013-10-14T19:20:58Z

Tom:

This feature allows you to filter the incoming calls to your DID numbers that came from specific numbers, area code or even anonymous numbers.
For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.

__TOC__

== Create a CallerID Filtering entry ==

First you need to go your Customer Portal and click on the "DID Numbers">>"CallerID Filtering" menu option.

[[File:Cid filtering.jpg|800px]]

The first thing you need to set is the type of filter you're going to create. You can choose between:
- Anonymous CallerID Number (This includes 'anonymous','private','restricted','unknown'&'unavailable')
- CallerID not matching the North American NPANXXXXXX format (Could block International Calls)
- Specific CallerID Number

[[File:Sel type filter.jpg|800px]]

For the first two options you can create a filter only one time and edit it if required. The last option would give you a higher flexibility if you make good use of the '''Wildcards'''.

'''Use of Wildcards (Optional)'''
X - Matches any digit at the specific location in the number.
* - Matches any number of digits and any digit.

For example, let say that the callerID number is 2145550000:
2145550000, 214*, 214XXX0000, 214XXXXXXX and 214XXX00* are examples that match CallerID 2145550000
214XXX7* and 214XXX are examples that do NOT match the CallerID.

After that, select if you want to apply the filter to all your DID numbers or to specific numbers only.

[[File:Routing filter.jpg|800px]]

The next options allows you to change the routing of the incoming call. You can route the call to an specific account, an [[Digital Receptionist (IVR)|IVR]], a [[Calling Queues]], [[Time Conditions]], etc. You can also leave a note for the filter you're creating.

== Usage Samples ==
Here are a few samples of what you can achieve with this feature.

- Your business DID is configured to route to your receptionist SIP phone. You would like to receive the calls directly on your Cell Phone when the CallerID matches one of your important clients. Simply create a [[Call Forwarding]] entry with your cellphone, then create a CallerID Filtering rule with the CallerID of your client and select your Cell Phone forwarding entry as the routing.

- You have a local number with the 214 area code and do not want Callers from this area code to dial your toll-free number, when this happens, you want to playback a message to those callers indicating the local number, you can create a Filter with 214* and redirect routing to a pre-recorded message you have uploaded to the system.

== CallerID Names considered as 'Anonymous' ==

- There are some CallerID Names considered as 'Anonymous' by the CallerID Filtering Feature:
* 'Anonymous'
* 'Private'
* 'Restricted'
* 'Unknown'
* 'Unavailable'

- The System will consider as 'Anonymous' every call which CallerID Name matches one of those CallerID Names and will set 000.000.0000 as CallerID Number since some carriers can pass the CallerID even if it is Anonymous. This improves the CallerID function.

Example: If the system receives a CallerID like this: "Private"<555.444.3333> the system will consider this call as Anonymous call: "Anonymous"<000.000.0000>

[[category:guides]]

CallerID Filtering

2013-10-14T19:17:10Z

Tom:

This feature allows you to filter the incoming calls to your DID numbers that came from specific numbers, area code or even anonymous numbers.
For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.

__TOC__

== Create a CallerID Filtering entry ==

First you need to go your Customer Portal and click on the "DID Numbers">>"CallerID Filtering" menu option.

[[File:Cid filtering.jpg|800px]]

The first thing you need to set is the type of filter you're going to create. You can choose between:
- Anonymous CallerID Number (This includes 'anonymous','private','restricted','unknown'&'unavailable')
- CallerID not matching the North American NPANXXXXXX format (Could block International Calls)
- Specific CallerID Number

[[File:Sel type filter.jpg|800px]]

For the first two options you can create a filter only one time and edit it if required. The last option would give you a higher flexibility if you make good use of the '''Wildcards'''.

'''Use of Wildcards (Optional)'''
X - Matches any digit at the specific location in the number.
* - Matches any number of digits and any digit.

For example, let say that the callerID number is 2145550000:
2145550000, 214*, 214XXX0000, 214XXXXXXX and 214XXX00* are examples that match CallerID 2145550000
214XXX7* and 214XXX are examples that do NOT match the CallerID.

After that, select if you want to apply the filter to all your DID numbers or to specific numbers only.

[[File:Routing filter.jpg|800px]]

The next options allows you to change the routing of the incoming call. You can route the call to an specific account, an [[Digital Receptionist (IVR)|IVR]], a [[Calling Queues]], [[Time Conditions]], etc. You can also leave a note for the filter you're creating.

== Usage Samples ==
Here are a few samples of what you can achieve with this feature.

- Your business DID is configured to route to your receptionist SIP phone. You would like to receive the calls directly on your Cell Phone when the CallerID matches one of your important clients. Simply create a [[Call Forwarding]] entry with your cellphone, then create a CallerID Filtering rule with the CallerID of your client and select your Cell Phone forwarding entry as the routing.

- You have a local number with the 214 area code and do not want Callers from this area code to dial your toll-free number, when this happens, you want to playback a message to those callers indicating the local number, you can create a Filter with 214* and redirect routing to a pre-recorded message you have uploaded to the system.

== CallerID Names considered as 'Anonymous' ==

- There are some CallerID Names considered as 'Anonymous' by the CallerID Filtering Feature:
* 'Anonymous'
* 'Private'
* 'Restricted'
* 'Unknown'
* 'Unavailable'

- The System will consider as 'Anonymous' every call which CallerID Name matches one of those CallerID Names and will set 000.000.0000 as CallerID Number since some carriers can pass the call even if the CallerID is Anonymous. This improves the CallerID function.

Example: If the system receives a CallerID like this: "Private"<555.444.3333> the system will consider this call as Anonymous call: "Anonymous"<000.000.0000>

[[category:guides]]

CallerID Filtering

2013-10-14T19:15:05Z

Tom:

This feature allows you to filter the incoming calls to your DID numbers that came from specific numbers, area code or even anonymous numbers.
For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.

__TOC__

== Create a CallerID Filtering entry ==

First you need to go your Customer Portal and click on the "DID Numbers">>"CallerID Filtering" menu option.

[[File:Cid filtering.jpg|800px]]

The first thing you need to set is the type of filter you're going to create. You can choose between:
- Anonymous CallerID Number (This includes 'anonymous','private','restricted','unknown'&'unavailable')
- CallerID not matching the North American NPANXXXXXX format (Could block International Calls)
- Specific CallerID Number

[[File:Sel type filter.jpg|800px]]

For the first two options you can create a filter only one time and edit it if required. The last option would give you a higher flexibility if you make good use of the '''Wildcards'''.

'''Use of Wildcards (Optional)'''
X - Matches any digit at the specific location in the number.
* - Matches any number of digits and any digit.

For example, let say that the callerID number is 2145550000:
2145550000, 214*, 214XXX0000, 214XXXXXXX and 214XXX00* are examples that match CallerID 2145550000
214XXX7* and 214XXX are examples that do NOT match the CallerID.

After that, select if you want to apply the filter to all your DID numbers or to specific numbers only.

[[File:Routing filter.jpg|800px]]

The next options allows you to change the routing of the incoming call. You can route the call to an specific account, an [[Digital Receptionist (IVR)|IVR]], a [[Calling Queues]], [[Time Conditions]], etc. You can also leave a note for the filter you're creating.

== Usage Samples ==
Here are a few samples of what you can achieve with this feature.

- Your business DID is configured to route to your receptionist SIP phone. You would like to receive the calls directly on your Cell Phone when the CallerID matches one of your important clients. Simply create a [[Call Forwarding]] entry with your cellphone, then create a CallerID Filtering rule with the CallerID of your client and select your Cell Phone forwarding entry as the routing.

- You have a local number with the 214 area code and do not want Callers from this area code to dial your toll-free number, when this happens, you want to playback a message to those callers indicating the local number, you can create a Filter with 214* and redirect routing to a pre-recorded message you have uploaded to the system.

== CallerID Names considered as 'Anonymous' ==

- There are some CallerID Names considered as 'Anonymous' by the CallerID Filtering Feature:
* 'Anonymous'
* 'Private'
* 'Restricted'
* 'Unknown'
* 'Unavailable'

- The System will consider as 'Anonymous' every call which CallerID Name matches one of those CallerID Names and will set 000.000.0000 as CallerID since some carriers can pass the call even if the CallerID is Anonymous. This improves the CallerID function.

Example: If the system receives a CallerID like this: "Private"<555.444.3333> the system will consider this call as Anonymous call: "Anonymous"<000.000.0000>

[[category:guides]]

CallerID Filtering

2013-10-14T19:12:38Z

Tom:

This feature allows you to filter the incoming calls to your DID numbers that came from specific numbers, area code or even anonymous numbers.
For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.

__TOC__

== Create a CallerID Filtering entry ==

First you need to go your Customer Portal and click on the "DID Numbers">>"CallerID Filtering" menu option.

[[File:Cid filtering.jpg|800px]]

The first thing you need to set is the type of filter you're going to create. You can choose between:
- Anonymous CallerID Number (This includes 'anonymous','private','restricted','unknown'&'unavailable')
- CallerID not matching the North American NPANXXXXXX format (Could block International Calls)
- Specific CallerID Number

[[File:Sel type filter.jpg|800px]]

For the first two options you can create a filter only one time and edit it if required. The last option would give you a higher flexibility if you make good use of the '''Wildcards'''.

'''Use of Wildcards (Optional)'''
X - Matches any digit at the specific location in the number.
* - Matches any number of digits and any digit.

For example, let say that the callerID number is 2145550000:
2145550000, 214*, 214XXX0000, 214XXXXXXX and 214XXX00* are examples that match CallerID 2145550000
214XXX7* and 214XXX are examples that do NOT match the CallerID.

After that, select if you want to apply the filter to all your DID numbers or to specific numbers only.

[[File:Routing filter.jpg|800px]]

The next options allows you to change the routing of the incoming call. You can route the call to an specific account, an [[Digital Receptionist (IVR)|IVR]], a [[Calling Queues]], [[Time Conditions]], etc. You can also leave a note for the filter you're creating.

== Usage Samples ==
Here are a few samples of what you can achieve with this feature.

- Your business DID is configured to route to your receptionist SIP phone. You would like to receive the calls directly on your Cell Phone when the CallerID matches one of your important clients. Simply create a [[Call Forwarding]] entry with your cellphone, then create a CallerID Filtering rule with the CallerID of your client and select your Cell Phone forwarding entry as the routing.

- You have a local number with the 214 area code and do not want Callers from this area code to dial your toll-free number, when this happens, you want to playback a message to those callers indicating the local number, you can create a Filter with 214* and redirect routing to a pre-recorded message you have uploaded to the system.

== CallerID Names considered as 'Anonymous' ==

- There are some CallerID Names considered as 'Anonymous' by the CallerID Filtering Feature:
* 'Anonymous'
* 'Private'
* 'Restricted'
* 'Unknown'
* 'Unavailable'

- The System will consider as 'Anonymous' every call which CallerID Name matches with one of those CallerID Names and will set 000.000.0000 as CallerID since some carriers can pass the call even if the CallerID is Anonymous. This improves the CallerID function.

Example: If the system receives a CallerID like this: "Private"<555.444.3333> the system will consider this call as Anonymous call: "Anonymous"<000.000.0000>

[[category:guides]]

CallerID Filtering

2013-10-14T18:56:38Z

Tom:

This feature allows you to filter the incoming calls to your DID numbers that came from specific numbers, area code or even anonymous numbers.
For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.

__TOC__

== Create a CallerID Filtering entry ==

First you need to go your Customer Portal and click on the "DID Numbers">>"CallerID Filtering" menu option.

[[File:Cid filtering.jpg|800px]]

The first thing you need to set is the type of filter you're going to create. You can choose between:
- Anonymous CallerID Number (This includes 'anonymous','private','restricted','unknown'&'unavailable')
- CallerID not matching the North American NPANXXXXXX format (Could block International Calls)
- Specific CallerID Number

[[File:Sel type filter.jpg|800px]]

For the first two options you can create a filter only one time and edit it if required. The last option would give you a higher flexibility if you make good use of the '''Wildcards'''.

'''Use of Wildcards (Optional)'''
X - Matches any digit at the specific location in the number.
* - Matches any number of digits and any digit.

For example, let say that the callerID number is 2145550000:
2145550000, 214*, 214XXX0000, 214XXXXXXX and 214XXX00* are examples that match CallerID 2145550000
214XXX7* and 214XXX are examples that do NOT match the CallerID.

After that, select if you want to apply the filter to all your DID numbers or to specific numbers only.

[[File:Routing filter.jpg|800px]]

The next options allows you to change the routing of the incoming call. You can route the call to an specific account, an [[Digital Receptionist (IVR)|IVR]], a [[Calling Queues]], [[Time Conditions]], etc. You can also leave a note for the filter you're creating.

== Usage Samples ==
Here are a few samples of what you can achieve with this feature.

- Your business DID is configured to route to your receptionist SIP phone. You would like to receive the calls directly on your Cell Phone when the CallerID matches one of your important clients. Simply create a [[Call Forwarding]] entry with your cellphone, then create a CallerID Filtering rule with the CallerID of your client and select your Cell Phone forwarding entry as the routing.

- You have a local number with the 214 area code and do not want Callers from this area code to dial your toll-free number, when this happens, you want to playback a message to those callers indicating the local number, you can create a Filter with 214* and redirect routing to a pre-recorded message you have uploaded to the system.

== CallerID Names considered as 'Anonymous' ==

- The following CallerID Names are considered 'Anonymous' for the CallerID Filtering Feature:
* 'anonymous'
* 'private'
* 'restricted'
* 'unknow'
* 'unavailable'

- Our CallerID Filter will consider all of those CallerID Names as Anonymous regardless if there is a CallerID associated with the call since some of our carriers does not filter the call even if the CallerID is Anonymous. For that reason our system sets: 000-000-0000 as CallerID if the CallerID Name matches one of those considered as Anonymous. This measure also improve the CallerID Filter function.

[[category:guides]]