Ring Groups

2021-03-19T18:33:25Z

Themnso: Make it clear that Ring Groups allow multiple devices to pick up calls from a single phone number. Improves SEO and makes the article more obvious.

{| class="wikitable"
|+
|-
! Article en Français !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Groupe_de_Sonnerie Français] ||
[https://wiki.voip.ms/article/Grupo_de_timbre_/_Ring_Groups Español]
|}

__TOC__

The Ring Group feature allows you to have incoming calls (to a single DID phone number) be redirected to different destinations (i.e. multiple devices) that are included in your Ring Group, where a member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group:
Main Account,
[[Sub Accounts]],
[[SIP URI]]'s,
[[Call Forwarding]].

You can also select which voicemail should be used by the system in case none of the members answer the call. The limit of members in a Ring Group is 12: Up to 8 (SIP, IAX2, or SIP URI) members and up to 4 call forward entries per each Ring Group.

[[File:RingGroups.png||thumb|none|600px]]

== Blog Article ==

[https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups The Benefits of Ring Groups]

== Tutorial Video ==

[[Image:RingGroupThumbnail.png|200px|link=https://youtu.be/I__zQCqpG20]]

== Creating a Ring Group Entry ==
From your main portal please refer to DID Numbers -> Ring Group. You will have to click on the link that reads ''Click here to create a new ring group''. Then another screen will prompt and you will have to enter the following information:

'''Description:''' This can be used as a note or description to easily identify your ring groups.

'''Caller Announcement:''' This setting is optional. You can select the default announcement or one of your own recordings to be played to the caller before sending the call to the Ring Group. Please note if a Recording is selected, the call will start being charged immediately even before a member answers.

'''Music the caller will hear while the call is answered::''' This setting is also optional. The caller will hear the selected music while the members of the Ring Group are dialed. If set to 'No music', the caller will hear the normal ringing. Please note if the Music on Hold is set to "Yes", the call will start being charged immediately even before a member answers.<br/>

The following options for music are available:<br/>

{| class="wikitable" border: none;"
! colspan="3" | Music on Hold
|-
! scope="col" | Test Code
! scope="col" | Name
! scope="col" | Description
|-
| '''***89''' || Away in the Tropics || From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
|-
| '''***90''' || Coffee and Sunrise || Uplifting without being perky, and positive without being too smiley.
|-
| '''***91''' || Coffee Shop Acoustic || Soothing, acoustic guitar tracks makes for a relaxed feel and sets a great atmosphere.
|-
| '''***92''' || Easy Listening || Smooth, casual tunes.
|-
| '''***93''' || Guitar Alchemy || Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
|-
| '''***94''' || Happy Endings || Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
|-
| '''***95''' || Light and Casual || Soothing and peaceful songs with a light, positive feeling.
|-
| '''***96''' || Orchestral Moods || Emotional and dramatic tales spun by violins, pianos and full orchestras.
|-
| '''***97''' || Piano Mix || Smooth Piano
|-
| '''***98''' || Rock me Easy || Feel-good music to create a relaxing atmosphere.
|-
| '''***99''' || Spa Sounds || Soft, slow and serene instrumentals.
|-
| '''***100''' || No music, Intermittent bleep || Silent, but with a subtle intermittent bleep sound to let your callers know that they are still on the line while they hold.
|}

'''Language:''' Here you can select the language used for the "Default Announcement" recording selected in the Caller Announcement section presented to the Caller and the "Press One to take the Call" recording presented to the Callee. You have the choice between English, French, and Spanish.

'''Members:''' Here you can select the members of the ring group. Your account currently has a Ring Group restriction limit of up to 8 SIP, IAX2 or SIP URI members and/or up to 4 Call Forwarding entries, for a total of 12 possible members per Ring Group entry. You can set individual Ring Times for every member of your Ring Group as well as configure every member for Answer Confirmation by making them press the key "1" to take the call.

'''Voicemail:''' Optionally, you can select a Voicemail for this ring group that will override the default DID Voicemail.

Finally, just hit the '''Create''' button and you will be done creating your entry. Please keep your Ring Groups up to date by removing inactive members.

[[File:RingGroupMusic.png||thumb|none|600px]]

== Routing your DID to your Ring Group ==

After you have created your Ring Group entry, you will need to route any of your DIDs to your Ring Group entry from your main portal.

Please refer to DID Numbers -> [[Manage DID]] -> [https://www.voip.ms/m/managedid.php | Edit DID] -> Routing -> Ring Group. Also under the same menu screen, you can select your Ring Group entry for the Additional Failover Options.

[[File:RingGroupAssign.png|thumb|none|600px]]

Remember that you need to scroll down and apply the settings to have them changed.

== Ring Group using the Reseller Interface ==

The feature is available for your client through the Reseller interface. You must enable this feature in your package in order to give them the ability to leverage this.

Go under the navigation bar on '''[Reseller]''' then click on '''[Manage Rates & Packages]'''
: [[File:RingGroup_Reseller_1.png|thumb|none|300px]]

Click on the Edit button to edit your package, or click on '''[Create a new package]''' to create a new one.

: [[File:RingGroup_Reseller_2.png|thumb|none|700px]]

Go under the '''[Reseller System Configuration]''' Tab, and on the section "Type of configuration" select: '''[Package Configuration]''',

: [[File:RingGroup_Reseller_3.png|thumb|none|700px]]

Then scroll down and find the feature '''"Ring Group"''', and enable it.

: [[File:RingGroup_Reseller_4.png|thumb|none|500px]]

1) To add a new Ring Group for your client, or to help your client adding one. Go under the '''[Services]''' at the left navigation bar, then on '''[Ring Group]'''.

[[File:RingGroup_Add.png|thumb|none|600px]]

2) Once on the page, click on '''[Add new Ring Group]''' tab.
You will need to enter some basic information, such as the '''Group Name''', Music on Hold, Voicemail when no answers, etc.

Select all the location you want to make ring at the same time.

[[File:RingGroup_Add_2.png|thumb|none|600px]]

3) Click '''[Save Ring Group]'''

Your Ring Group has been created successfully... You can select this Ring Group in your DID Routing, Failover options, IVR, Time Conditions, etc.

[[category:guides]]

Microsip

2021-03-19T18:30:47Z

Themnso: Correct link to Voip.ms list of servers

This is the very basic set up for MicroSIP, there are only 3 steps needed to have your device up and running. If you wish to improve your softphone performance or enable some features, refer to the advanced section.

==Basic setup==
''' Step 1 -''' Download and install '''MicroSIP''' from this [https://www.microsip.org/downloads/current link.]
Note we have used the latest version which is currently MicroSIP-Lite-3.19.31

'''Step 2 -''' Once downloaded and installed, start MicroSIP and on the welcome screen head onto the arrow pointing down on the top right of the softphone application > Edit Account.

[[File:microSIP_settings.png|thumb|none|600px|Click to enlarge]]

'''Step 3 -''' Fill all the following information:
:- Account Name: VoIPms
:- SIP Server: The server you wish to connect to. Please consult [https://wiki.voip.ms/article/Choosing_Server VoIP.ms's server list] to see the list of all of our servers
:- SIP Proxy: Exact same information that was set in SIP Server
:- Username: Your main VoIP.ms account number or sub-account
:- Domain: The same information you have filled in SIP Server and SIP Proxy
:- Password: your main SIP/IAX password* or sub-account password
:- Display Name: Your outbound caller ID Name. '''(See the requirements below)'''

'''IMPORTANT for Display Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

Then press saved and you are done configuring MicroSIP.

[[File:microSIP2.png|thumb|none|600px|Click to enlarge]]

==Additional Settings==

===TLS SRTP===

In order to enable TLS SRTP (call encryption), you will first need to enable this feature by modifying your main account under Main Menu > Account Settings > Advanced tab and setting '''Encrypted SIP Traffic''' to '''Yes'''

Once done, go into the menu option (arrow pointing down) on the top right of MicroSIP > Edit Account and set the following options:
:- Media Encryption: Mandatory SRTP
:- Transport: TLS

[[File:microSIP3.png|thumb|none|600px|Click to enlarge]]

Save and then head once again on the top right of MicroSIP > Settings and once there, modify '''Source Port''' option to 5061 and RTP to 10001 to 20000.

Save these settings and you will now

[[File:microSIP4.png|thumb|none|600px|Click to enlarge]]

===Some additional settings===
By heading into the menu option (arrow pointing down) on the top right of MicroSIP > Settings there are some settings that can be improved in order to avoid any issues while on a call:

:- Enabled Codecs: Only have G711u allowed (or GSM if you have a slow internet connection)
:- Source port: Set it to 5060 (5080 or 42872 for alternate ports) or 5061 (5081 or 42873 for alternate ports) for call encryption
:- RTP Ports: Set the minimum to 10001 and maximum to 20000
:- EC: Make sure this option is enabled. This is an Echo Cancellation option

Otherwise, there are many other options that you can customize like the ring tone you will hear when someone calls among many other options you can customize or enable that you can have a look into. You can also consult [https://www.microsip.org/help/this link] if you have doubts on the options MicroSIP offers.

VoIP.ms Wiki - User contributions [en]

Ring Groups

Microsip