VoIP.ms Wiki - User contributions [en]

Cisco IOS

2024-03-14T23:49:21Z

Rodrigo: /* SIP Trunk (Username/Password Authentication) */

===SIP Trunk (Username/Password Authentication)===
For the configuration below to work, you must have DNS name lookups properly configured on your router.
The example below is based on IOS 15.1(3)T. Minor adjustments may be necessary for ealier IOS revisions.
This example uses newyork4.voip.ms as a primary route.

Please click here [http://wiki.voip.ms/article/Server_Realms Server Realms] to get the Realm Name for the server you plan on using, this can differ from the Domain Name being used.

configure terminal

voice service voip
ip address trusted list
ipv4 208.100.60.69 !'''Current IP address for newyork4.voip.ms at the time of this writing.'''
ip address trusted call-block cause not-in-cug
gcid
clid substitute name
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
session refresh
e911
transport switch udp tcp
asserted-id ppi
localhost dns:'''dns.name.of.your.device'''
midcall-signaling passthru
no call service stop

sip-ua
credentials username '''your_account''' password 0 '''your_password''' realm '''newyork4.voip.ms'''
authentication username '''your_account''' password 0 '''your_password''' realm '''newyork4.voip.ms'''
registrar 1 dns:newyork4.voip.ms expires 300 !'''Pick your preferred server'''

!'''This dial peer will match all incoming calls for an specific DID'''
dial-peer voice 1 voip
huntstop
destination-pattern ########## !'''Switch the # with your DID Number'''
session protocol sipv2
session target ipv4:192.168.X.X !'''Your Call Manager IP Address'''
dtmf-relay cisco-rtp rtp-nte
codec g711ulaw
no vad

!'''This dial peer is for outgoing calls'''
dial-peer voice 2 voip
destination-pattern [2-9]..[2-9]......
session protocol sipv2
session target ipv4:208.100.60.69 !'''Your preferred VoIP.ms server's IP address'''
no voice-class sip early-offer forced
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

!'''This dial peer is for outgoing calls with the 1 prefix.'''
dial-peer voice 3 voip
destination-pattern 1[2-9]..[2-9]......
session protocol sipv2
session target ipv4:208.100.60.69 !'''Your preferred VoIP.ms server's IP address'''
no voice-class sip early-offer forced
dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify
codec g711ulaw
no vad

!'''Incoming Dial-Peer'''
dial-peer voice 4 voip
session protocol sipv2
session target ipv4:208.100.60.69 !'''Your preferred VoIP.ms server's IP address'''
incoming called-number .
dtmf-relay cisco-rtp rtp-nte
codec g711ulaw

<br><br><br><br><br>

Reseller Detailed Guide

2023-01-16T22:35:47Z

Rodrigo:

<div style="float: right; padding-left: 10px; margin-right: -100px; width:auto; height:90vh; overflow-y: scroll; position: sticky; right:0; top: 50px; box-shadow: 9px 10px 15px 0px #f0f0f0;">
__TOC__
</div>
<div style="overflow: hidden">  __NOEDITSECTION__

= Introduction =

VoIP.ms Reseller Portal is intended to help our customers resell our services to end-user client.

With the reseller portal, you can create a white label interface and create a client account. Your client will have access to a full range of telephony features, allowing them to manage their phone system autonomously.

As a reseller, you will have the ability to choose the level of feature management your clients will have access to. Depending on if you already have your billing system or not, the Reseller Portal can be configured to handle client's payment through '''"Paypal"''' or with our '''"API"''', used to only to manage the client's phone system or both.

This guide describes how to activate and customize the reseller portal, explains how to build packages, how to create and manage client's account and finally also explains the reports.

Through the guide, we will use the term '''"Client"''' to refer to the '''resellers' end users'''.

To activate your Reseller Interface and to start to customize it, you will need to go to your VoIP.ms Customer Portal, and go on the menu '''"Reseller"''' where the navigation bar, and click on the '''"Reseller Main"''' link.<br />
At the bottom of the page, you will find the button '''[Activate]'''.

= Reseller Configuration =

: The reseller configuration page, allows you to manage the major part of your reseller portal and what the end-user see, such as the appearance of your portal, the color of the buttons, your logo, the element/service that you would like to display/withdraw to the end-user view.

: It will also give you the possibility to integrate your PayPal account and manage the amount that they can deposit in their account.
: This page also offers the option to choose a custom hostname ''(URL)'' to give direct access to your reseller portal by using your own domain name.

: To access the Reseller Configuration page, you will need to go on the navigation bar and go over '''"Reseller"''' then, clicking on '''"Reseller configuration"'''.

== Branded Interface ==

=== Version of the reseller system ===

: Once the Reseller Portal is activated, the next step is to select the version of the reseller system.
: The portal is in constant evolution and brought us to develop a new interface with a nicer look.
: To get the most recent version of the portal and all the capabilities, select '''"New Version"'''.

:: [[File:Reseller_Guide_Detailed_Activate_NewVersion.png|650px|border]]

== Interface & Access ==

: The Interface & Access tab in Reseller configuration is divided into three parts. '''"Client Interface Access"''', '''"Auto Connect Form for Clients"''' and '''"DID and FAX Access"'''.

=== Client Interface Access ===

: The purpose of this section is to show the direct link to your reseller interface in order to give your clients access to their account, CDR and manage their services.
: This can be useful to insert a link/button in your business customer portal or indirect communication.

: You can use your own domain name ''(URL)'' refer to the "Hostname" section.

: The purpose of this section is to create a direct link, and HTML code to your reseller interface in order to give your clients access to their account, CDR, and manage the services.

: This can be useful to insert a link/button in your business customer portal.
: Your client will simply have to fill in the login fields via your website, and they will be automatically redirected to his portal.

<div style="margin-left:50px;
padding:5px;
font-family: Consolas, Monaco, Lucida Console, Liberation Mono, DejaVu Sans Mono, Bitstream Vera Sans Mono, Courier New, monospace;
color: silver;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: black;
width:58%;">

: <form action="''<nowiki>https://www.voipinterface.net/site/login.php</nowiki>''" method="POST" target="_NEW">
:: <input type="HIDDEN" name="UID" value="''{Your_VoIPms_Account_Number}''">
:: <input type="HIDDEN" name="action" value="DirectLogin">
:: <input type="HIDDEN" name="col_email" value="''{Your_client_email}''">
:: <input type="HIDDEN" name="col_password" value="''{Your_client_password}''">
:: <input type="SUBMIT" name="SUBMIT" value="Connect">
: </form>

</div>

<br/>

<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬
: ➜ Replace '''{Your_VoIPms_Account_Number}''' by your VoIP.ms 6-digits account number.
: ➜ You can replace the URL in '''''action=''''' by your domain name ''(URL)'' if you have created it. Refer to the '''[[#Hostname|Hostname]]''' section.
</div>

<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Hostname|Hostname]] tab section.
</div>

=== DID and FAX Access ===

: With this section, you can set a default rate that will be applied to your client's DIDs, ''(Voice and Fax)'' such as the one-time setup fee, when they buy or you add a new DID ''(Voice and Fax)'' into their account, the recurring monthly fee and the per-minute incoming rate.

<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬: ➜ When connecting a DID manually to a client's account, you will be able to customize these fees.

</div>

=== Voice DIDs and Faxes [Beta] ===

: '''Setup''': For every regular phone number '''(DID voice or Fax)''' number, the Setup fee is the '''One-time charge''' that will be billed to your client when you connect a new DID into your client's account.
: However, if you allow the purchase of DIDs through the client's interface ''(in the package)'', this will be the '''one-time fee''' by default that your client will be charged at the end of the order process.
: The amount will be deducted from his virtual account balance.

: '''Monthly cost''': When your customer purchases a new '''(DID voice or Fax)''' number through their client's interface, your client will be billed this monthly recurring rate each month.
: It can be edited when you manually connect a DID to your client's account.

: '''Per minute''': When a DID is connected to your client's account, all incoming calls will be billed at this rate per minute.
: The rate per minute can be edited when you manually connect a DID number to your client’s account.

=== E911 Fees [Beta] ===

: '''Setup''': When a client activates a '''"e911 record"''' for a DID they have in their account, this will be the '''one-time setup fee''' they will be billed on their account balance.
: This fee is '''not recurring''' and is applied to each new record they submitted to the e911 database.

: '''Monthly cost''': When an e911 record is created and successfully activated for a specific DID, the monthly cost entered will be the one that your client '''will be charged each month''' at the same time as his DID's monthly fee ''(the DID's billing date)''.

=== SMS/MMS Fees [Beta] ===

: '''Incoming SMS''': This is the amount your client will be charged each time a standard incoming text message (SMS) is received.

: '''Outgoing SMS''': This will be the fee your client will be charged each time a standard text message is sent.

: '''Incoming MMS''': This is the amount that will be charged to your customer each time they receive an incoming multi-media text message (MMS).

: '''Outgoing MMS''': This will be the fee your client will be charged each time a multi-media text message (MMS) is sent.

=== Call Recording Fees [Beta] ===

: '''Per-Minute''': When the call recording feature is enabled for your client's sub-account and/or voice DID, this will be the '''per minute charge''' that will be billed to their account. ''(To give him access to this feature, it must be activated in his "Package").''

== Branding Management ==

: In this section, you will be able to customize the look and some components that are appearing on your '''Reseller client's interface'''.

: It will give you the possibility to customize multiple things, such as the title of your reseller client's interface and the colors for the client's interface to reflect your brand.
: Use the button '''[preview]''' to see the changes made before saving your changes.

=== Title and Colors ===

: The title will appear as the '''title of the window''' and at the '''top of the client's interface''' when a user is logged in.
: The color of the '''texts''', '''layouts''' such as the background, navigation bar, links and text can be changed with the HTML color code or with the color picker.
: A preview button is also available to see the color changed before applying your change.

=== Edit buttons ===

: Some buttons will be displayed in the client's interface to manage different services.
: You have different types of buttons, such as the '''primary''', the '''success''', the '''exit''' and the '''delete''' buttons.
: Depending on the action your client would like to do, the proper button will be reflected.
: The '''background color''' of the button can be customized as well as the '''text color'''.
: They can be customized by entering the '''HTML color code''' or by using the '''color picker'''.

=== Edit Panels ===

: Some display panels are used on different cards in the reseller client's interface such as cards to display the charges and the payments, the total of call etc.

=== Images ===

: With this section, you can customize multiple part of the client’s interface by adding your logo at different places of the portal.
: You can customize the '''background image''' and the '''logo''' used at the '''login page''', the '''header image''' when your client is logged in the client's interface and the '''logo''' over the content page ''(on top of the service column)''.
: Use the '''[Preview]''' button to have a preview of your images before applying your changes.

: Logo/Images can be uploaded, or you can use a URL.

== Display Elements ==

: This tab allows your client to manage his SIP/IAX password and the information that can be displayed or hidden in the client interface.

=== Display SIP and IAX password ===

: This tool allows '''showing''' or '''hide''' the end-user password in their client interface under '''[Services]''' and '''[My Services]'''.

=== Display and allow reset password ===
:[[File:Reseller_Guide_Detailed_Display_ForgotPassword.png|left|border|150px]]

: With this feature, you can '''show''' or '''hide''' the link '''"Forgot your password?"''' on the login page of your client interface.
: If displayed: The end-user will receive an email to reset his password.

: You can customize the body of the email under the "Message" tab of the Reseller Configuration page.
: See the section Message below to know more.

<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Messages|Messages]] tab section.
</div>

=== Signup Form Fields ===

: Use this option if you want to give your clients the opportunity to open their client account autonomously.
: To open an account, Clients will have to provide each information selected by check box.

: When a client creates his account, he will receive an email that his account is awaiting activation.
: The new account will have the status '''"WAIT"''' at the page '''"Manage Client's Accounts"''' under the reseller portal view, which means that you must activate the client account through your portal, whereby he will not be able to access the interface.
: At this point, you will be able to create a sub-account for this client to allow them to connect a device such as a PBX, an IP Phone, a softphone or an ATA.

: When the account is activated, the default account balance management is set to '''"SOFT"'''.
: The client's account will not be suspended if their balance reaches $0.
: The client will be able to use the service, even if the balance in their accounts is $0.
: If happening, their accounts may reach a negative balance. This will represent the amount they owe you.

: Once the client's account is activated, you can set the balance management to '''"HARD"'''.
: The client's account will be suspending when his account balance reaches $0.

<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topics with this section''' | Go to the [[#Manage_Client's_Account|Manage Client's Account]], [[#Balance_Management|Balance Management]] section.
</div>

: When the customer account is activated, they will be able to start using their account in a '''standalone mode'''. This means they will have access to the default service view that you have set up in the '''[Services]''' tab in the main reseller configuration. But no package associated.

<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Service|Service]] section.
</div>

== Services ==
: In this section, we explain how to manage which service or feature the end-user has access to manage in the client interface.

=== View settings ===

: With this option, you will have the possibility to choose between 3 types of view, '''standard view''', '''Simple View''' and '''Simple View (Hide Service Page)'''.

: The simple view: will allows your client to see his client interface portal in a simpler way. This will hide some features like
:: - The Call Types filters in the CDR ''(busy, answered, failed and no answer)''.
:: - The panel "This month" and "today's" amount spent on the Balance page.
:: - Some services specific information ''(Register type, Allowed codecs, etc.)'' on the services page
:: - And some other information that would not be useful for the user.

=== Services (Show) ===

: In this section, you can select which services will be displayed in the client's interface and which services will not be available for your client.

<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬: ➜ This is the by default view.
</div>

: If you have not chosen to customize the display view and the services authorized in your package plan, we suggest disabling the services in this page and use the in-package service settings instead. In-package service settings will give you more control over how you want to manage the offered service per client and per user within a client’s account.

<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Manage_Rates_and_Packages|Manage Rates & Packages]] section.
</div>

== Messages ==
[[File:Reseller_Guide_Detailed_Dashboard_WelcomeText.png|right|border|400px]]
: This tab will allow you to customize various texts and messages of the client's interface, such as the '''Welcome Text''', the '''Low Balance Email''', '''Reset Password Recovery''' Email and '''Reset Password Completed Email'''.

=== Welcome Text ===

: This is the message appearing in the Dashboard section of the client's interface.
: The first thing the end-user see when he is accessing the client's interface is the dashboard, including your custom '''Welcome message'''.
: You can fully customize it by choosing the font, color, size and add images with the text editor.

=== Low Balance Email ===

: If you have configured your client to receive a notification when their balance reaches a certain threshold, you can customize this email they will receive.
: You can customize the body of the email by adding some essential information, such as the current balance and their threshold.
: These are the possible [variable] you can add to the email. Each [variable] will be replaced by the proper information when sent.
:: '''[firstname]''': Will be replaced by the client's first name stated in the client's account.
:: '''[lastname]''': Will be replaced by the client's last name stated in the client's account.
:: '''[balance]''': Will be replaced by your client's current balance account
:: '''[threshold]''': Will be replaced by your client’s balance threshold set in his account.

=== Reset Password URL Recovery Email ===

: You can customize the body of the email your clients will receive when they use the link "Forgot my password" from the login screen to reset their client's account password.
<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬: ➜ The email title and body field are mandatory.
</div>

: These are the possible '''[variable]''' you can add to the email. Each '''[variable] will be replaced''' by the proper information when sent.

:: '''[firstname]''': Will be replaced by your client's first name stated in the client's account.
:: '''[lastname]''': Will be replaced by your client's last name stated in the client's account.

<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Display_Elements|Display Elements]] tab section.
</div>

=== Reset Password Completed Email ===

: When your client has reset his password successfully, they will receive a second email confirming that the password has been reset successfully. You can also customize this one.
<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬: ➜ The email title and body field are mandatory.
</div>

: These are the possible '''[variable]''' you can add to the email. Each '''[variable] will be replaced''' by the proper information when sent.

:: '''[firstname]''': Will be replaced by the client’s first name stated in the client's account.
:: '''[lastname]''': Will be replaced by the client’s last name stated in the client's account.

<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Display_Elements|Display Elements]] tab section.
</div>

== Payment ==
: The reseller portal and client's interface offer a payment processing tool.
: You can link your business PayPal account to receive your client deposit directly into your business PayPal account.
: All payments made in the client's interface are automatically credited to your client's virtual balance.
: To enable this feature, you will need to input your PayPal email account, input the amounts your customers can deposit.
: Each amount will be displayed via a drop-down menu. The different amounts that you have established must be separated by a comma.

<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬
: Activating "payment" is '''not mandatory'''. <br/>
: ''You still have the ability to credit/charge the client's account manually in your '''"Manage Client's Accounts"''' page, <br/>
: or simply leverage our API method to credit/charge manually your client's account.''
</div>

== Hostname ==
: By default, you have the generic URL including your VoIP.ms ID in it to allow your client to access their client interface. The domain name is voipinterface.net.
: You can customize this URL with a custom hostname associated with your current domain name. You can request the change for a '''one-time fee of $10'''.
: Once done, your client will have the ability to use your custom hostname to access your white-label client interface.

: In your domain management tool, you will need to configure a hostname with an '''A RECORD''' in your '''DNS''' that points to '''208.100.60.92'''.
: The hostname usually consists of '''host'''.domain.tld.

: For example, if your domain is ''voipxyzservice.com'' you should enter a hostname that looks like '''''interface'''.voipxyzservice.com''.

= Manage Rates and Packages =

: This section of the reseller portal will allow you to manage custom packages and associate them to your client with his sub-account. To create a new package click on the button [[File:Reseller_Guide_Detailed_CreateNewPackage.png|100px|Create a new package]].
: You can customize your outbound markup, your default rate per minute for a specific destination, create a bundle of free minutes or free zone and customize the services and features you want to give your client access to.

: In this section, we will review these tabs and their content.
:: [[File:Reseller_Guide_Detailed_CreatePackage_tabs.png|border|350px]]

== Create/Edit new package ==
=== Details Tab ===
: '''Package name''': The package name will be the name of your package.
: The package name will appear in the transaction history of your client.

: '''Outbound markup''': The outbound markup is a benefit you want to have on the outbound calls. You can set a fix amount or a percentage, or both.
: The Outbound Markup is calculated on top of your per-minute cost rate.

:: Example: Your VoIPms Cost is: 0.009
:: Fix Rate: 0.0025$
:: Percentage Rate: 20%
:: Your client will be charged: 0.0138$/minutes

: '''Pulse''':
: The "Pulse" is the billing increment.
: This is the charge increment you will use for this specific package.
: For instance, a pulse of 60 will make calls charged by the minute or having a pulse of 6 will make calls being charged every 10 seconds.
: You can read more about this in our Calls Cost article.

: '''Canada and International Route''':
: For termination (outbound call), VoIP.ms offers two different routes (Value and Premium) for Canada and only a Premium route option for the United States.
: You can choose between Value and Premium Route for client's International calls.
<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬: ➜ Features like DTMF, DISA, Callback and Caller ID can only be guaranteed while using Premium Route.

</div>
: '''VoIP.ms to VoIP.ms Calls''':
: By checking this box, you will allow free calls between VoIP.ms customer.
: The free internal extension to the extension calling is free by default.

=== Fees Tab ===
: '''Monthly fee''':
: Here, you can input a value you want to charge as the monthly base rate.
<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬
: ➜ If you connect a package with a monthly fee on more than one client's connected sub-account, it will multiply the monthly charges by each connected package.

</div>
: '''Setup fee''':
: This is to charge a predefined one-time fee when connecting the package to a client.

=== Free minutes Tab ===
: '''Free total''':
: This option is to offer free minutes (inbound & outbound calculated).
: Free minutes will be calculated from the billing date for the package and will be calculated in total rounded minutes (for example, 3 minutes 11 seconds will be calculated as 4 minutes).

=== Reseller system configuration ===
:'''Sub account''':
[[File:Reseller_Guide_Detailed_UserEditSubAccount.png|right|border|300px|Client can edit his Sub account (If enabled)]]
:: '''User can edit sub account'''
::: If you allow your client to edit their sub accounts, they will have access to manage the sub account setting.
::: '''If enabled''', the end-user will be able to modify details of the sub account such as Password, Device Type, Authentication Type, CallerID Override, Music on Hold, Allowed Codecs, DTMF Mode and NAT.
::: The description of this is also described in the client's interface guide.

----

: '''Services configuration on the reseller'''
:: '''Type of configuration'''
::: This option determines the configuration of the services that will be shown in the client's interface.

: '''Default configuration'''
:: When the Default Configuration is set, the services displayed will be the ones configured at '''[Reseller]''' > '''[Client Branding and Access]''' > '''[Services tab]'''.

: '''Package configuration'''
:: If the '''[Package Configuration]''' is selected, you will be able to set which services a client or a user within the same client's account will be able to manage.

: '''View Setting'''
:: The View Setting options offer the ability to display or not information in the CDR and on the Balance page or to remove the service page view in a bulk way for a specific user.

:: '''Your current view is set to:'''
::: '''Standard View'''
:::: The client's user will see every available information and service.

::: '''Simple View''':
:::: This hides some features like:
:::: Call Types ''(busy, answered, failed & no answer)'' filters in the CDR
:::: This month and today's amount spent on the Balance page
:::: Services-specific information (Register type, Allowed codecs, etc.) on the services page

::: '''Simple View (Hide Services Page)''':
:::: This view will change the same displayed information as "Simple View", but will also hide the service page and withdraw all the service/feature management options.

: '''Services''' (Show)
:: In this section, you can select which services will be available and which services will not be available for your client or a specific user within your client's account.
:: Simply enable or disable the service to allow which feature the client can (or not) manage by themselves.

:: Moreover, you can withdraw all money-related components from the client's interface.
:: Additional information at the Tips & Trick section.

: DIDs/incoming calls charges:
<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Add_Phone/Fax_DIDs_to_your_clients|Add Phone/Fax DIDs to your clients]] guide section.
</div>

: Edit your packages
<div style="margin-left:50px;
clear:left;
padding:5px;
border-left: 6px solid rgb(66, 192, 251, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(66, 192, 251, 0.05);
width:59%;">

🔗 '''Related topic with this section''' | Go to the [[#Manage_Rates_and_Packages|Manage Rates and Packages]] guide section.
</div>

=== Sub Account Relation With Package ===
: The package and the sub account are closely related. You need to link the package to the sub-account and not to the client's account.
: That being said, in a Hosted-PBX setup, you can create packages to reflect a '''"per user"''' pricing, allow or restrain your client from managing specific features.

: If you connect your own PBX, you can create a package that will reflect the overall billing/pricing of the client and chose which service/feature they can manage by themselves.

== Edit Rate – (Per Area rates)==

: If you want to set different rates depending on the destination of the call, you can do this with the '''edit rates [[File:VoIPms_edit_rates_yellow.png|edit rates yellow icon]]''' icon from the package, all the custom rates you enter there will override the global markup. You can set a custom rate for all the calls to USA or Canada, by country or Calling code.

=== Packages specific settings ===
: Rates changed per area with this function will affect only the related packages and the related user connected to this package.

=== Free Zone ===
: This function allows offering free zone calling in bulk per country, per calling code/prefix or per a maximum calling per minute cost rate.

= Manage client's account =

: This part of the reseller portal is to create and manage the client's account.
: When arriving on this page, there is a quick view of all active client's accounts.
: We can find the User ID, the Email / Client username, Phone number, Status, and the Last login date.

: It is also where you can Edit Client '''(1)''', Manage Client '''(2)''' and Login to clients' interface '''(3)'''
: See picture below:

::[[File:Reseller_Guide_Detailed_Manage_Clients_Account.png|650px|border]]

== How to add (create) a client ==

: To create a client, simply go to over the '''[Reseller]''' tab, then '''[Manage Client's Accounts]''' and '''[Create a new client account]'''.
: Once you click on '''[Create a new client account]''' you will arrive on this page.
: See below the picture, the description of each field.

:: '''Firstname*''' = First name of your client.
:: '''Last name*''' = Last name of your client.
:: '''Company''' = Name of the company of your client. ''(if applicable)''.
:: '''Address''' = Address of service of your client.
:: '''City''' = City of the service address of your client.
:: '''State''' = City of the service address of your client.
:: '''Country''' = Country of the service address of your client.
:: '''Zip''' = Zip Code of the service address of your client.

:: '''Email''' = The email address of your client. It will also be used as the username for your client to have access to the client's interface.
:: '''Password''' = Your client password to access the client's interface.

:: '''Phone number''' = The contact phone number of your client.
:: '''Next billing date''' = The next date the charges associated to the packages will be applied to the client's account.
:: '''Setup fees''' = When you created the Packages, if you did input a Setup fee, you can charge them at the creation of the client's account by checking this box.

: '''Balance Management''':
:: You can use this option to automatically suspend your client’s services if their account balance reaches 0$.

: '''Sub account''':
:: You can create or connect an already existing sub account to the client's account.

=== Sub account connections ===

: Packages are connected to the sub account and the sub account is connected to the client's account.
: You need at least one sub account connected to the client's account to enable a package to the client's account.

== Edit Client ==
: This function is to edit client's information, delete client's accounts or set a Low balance email threshold.
: Once a client's account is created, you will see his information layout like this:

== Client information ==
: Here you can edit previously input client's information.
: Refer to the previous section for more information.

=== Balance Management ===
: You can use this option to automatically suspend your client's service if their balance reaches 0$.

=== Delete Client ===

: This function is to delete a client's account completely. This action cannot be reversed.
=== Low Balance Email ===
: You can set the portal to send an email to the client when his balance reaches a threshold of your choice between 10$ and 500$.
: The email can be sent to a custom email address which it can be different from the client’s interface username.

== Manage client ==

: Once you click on the [[File:VoIPms_manage_client_button.png|Manage client]] icon''', you will have access to Assign Package, apply payment or charges manually, see the history of transactions of the client, link or unconnect phone or fax numbers and unconnect sub account.
: Finally, you get an overall view of what is connected to a client's account and the routing of the DIDs for this given client.

=== Assign a package ===

: [[File:Reseller_Guide_Detailed_Manage_Clients_Assign_Package.png|border|left]] This function allows assigning a package to a sub account.
: Once you click on '''[assign package]''', you will be requiring selecting an existing sub account or create a new one.
: When you click on '''[Next]''', you will land on a sub account configuration page.
: If it is a new sub account, simply fill all the needed information.
: On this page, to complete the package assignment, scroll down to '''"Reseller Configuration"''', use the drop-down menu and select the appropriate package.
: Go to the bottom of the and click "'''Update Account"'''
:: [[File:Reseller_Guide_Detailed_Manage_Client_AssignPackage.png]]

=== Add Payments/Charges - Transaction history ===

: [[File:Reseller_Guide_Detailed_Manage_Clients_Pmt-Charge-History.png|border|left]] This option simply gives the ability to write payment or charges manually to the client's account.
: It is also where we can see the history of transactions.
: Whether is a payment or a charge, it is possible to write the amount and the description of the transaction.
: Each manual transaction will be dated for the same day in the transaction history.
: The transaction history will show each payment/deposit and each charge.
: You also have the option to delete a transaction.

=== Add Phone/Fax DIDs to your clients ===
: This function is to connect a DID to an already linked sub account.
: It is also here the reseller can set incoming per minute rates and DIDs monthly charges, a call forwarding and set-up a voicemail.
: In the column '''[# Phone / Fax numbers]''' click on the link [add phone numbers] to connect a DID to a client's account.
: The following section will explain the DID connections page and rates configuration.

: '''Connect a DID for charging'''
: This submenu will offer, already purchased/ported-in, available DIDs you have in your VoIP.ms account.
: Use the drop-down menu to select the DID or click on '''[Advance]''' to connect multiple DIDs to the same sub-account.

: '''Setting up the charges for those DID(s)'''
: This submenu is useful to set a monthly charge for the DID(s), a set-up fee and a custom per minute rate.
: If in the previous submenu, you selected multiple DIDs, the monthly charge will be multiplicated by the same number of DIDs selected. Same result for the setup rate.
: The option '''[Set per minute rate]''' is to set a per-minute cost on the incoming call received on a given DID.

: '''Forwarding these DID(s) to a local number'''
This submenu allows creating a call forwarding to a local phone number as a cell phone instead of routing the incoming calls to an IP phone or an IVR.
<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:59%;">

'''NOTE''' 💬
: ➜ The dual connections billing rules apply here. You will be billed per minute for the '''incoming''' call '''AND''' be billed for the '''outgoing call''' to establish the connection to the local phone number.
</div>

: '''Add a voicemail'''
: This submenu allows creating and connecting a voicemail to the selected DID(s).
: To create a voicemail from this menu, simply check the box "Add a voicemail for these number(s)" and complete all the field.
: At the field "Email" mention the email address, the client wants to receive his voicemail messages in a wave format.

: Finally, click on '''[Connect DID(s) to client]''' to confirm the connection of those DIDs to the given client.

=== How to connect a sub-account to a client ===
: There are two methods to connect an existing or a new sub-account to a client.

: '''Assign package'''
::* Under the '''[Sub Accounts]''' tab, go to '''[Manage Sub-Accounts]'''.
::* Locate the existing sub account you wish to connect and click on the '''edit [[File:VoIPms_edit_yellow.png|Yellow Edit icon]] icon'''
::* Scroll down and locate the '''[Reseller configuration]''' section.
::* Choose your '''client''', '''package''' and '''billing date'''. You can apply the '''one-time''' setup fee by checking the box. ''(Only if you have specified a one-time setup fee in your package.)''
::: [[File:Reseller_Guide_Detailed_Manage_Client_AssignPackage.png]]

: '''Create a sub account'''
::* Under the '''[Sub Accounts]''' tab, go to '''[Create Sub-Account]'''.
::* Fill in all the necessary fields for your client.
::* Locate the '''[Reseller configuration]''' section.
::* Choose your '''client''', '''package''' and '''billing date'''. You can apply the '''one-time''' setup fee by checking the box. ''(Only if you have specified a one-time setup fee in your package.)''
::: [[File:Reseller_Guide_Detailed_Manage_Client_AssignPackage.png]]

----

=== How to unconnect sub-account or DID ===
: Before deleting a client’s account or to simply withdraw a user and/or a DID within a client’s account, you will be required to '''unconnect''' the sub account and/or the DID.
: Simply go to the '''“Manage Client’s accounts”''' page ''(Under Reseller)'' then click on the '''"Manage client" [[File:VoIPms_manage_client_button.png|Manage client]] icon''' beside the chosen client.
: Once in the client’s account, it is possible to individually '''unconnect''' [[File:VoIPms_manage_client_unlink.png|Unlink]] a sub account (user/device), a DID or a fax number.

: '''Unconnect a Sub account:'''
:: [[File:Reseller_Guide_Detailed_Manage_Client_Unconnect-SubAccount.png|650px]]

: '''Unconnect a Voice DID:'''
:: [[File:Reseller_Guide_Detailed_Manage_Client_Unconnect-DID.png|650px]]

: '''Unconnect a FAX number:'''
:: [[File:Reseller_Guide_Detailed_Manage_Client_Unconnect-FAX.png|650px]]

----

=== Activate client ''(autonomous signup)'' ===

: When your client signed up directly with your signup link. Their account will be automatically created with a '''"WAIT"''' status.
: You will need to activate the account through your portal in the section '''"Manage Client's Accounts"'''.

: Click on the '''edit [[File:VoIPms_edit_yellow.png|Yellow Edit icon]] icon''' beside the profile of your client.
: When in the profile you will find the [[File:VoIPms_manageclient_activate-client.png|90px|Activate client]] '''[Activate client]''' button and the '''Delete client''' button.

:: [[File:Reseller_Guide_Detailed_Manage_Client_WAIT_edit.png|650px]]
:: [[File:Reseller_Guide_Detailed_Manage_Client_WAIT_Activate.png|650px]]

== Login into client's interface ==
: In the "Manage client's Accounts", you will find a blue arrow button [[File:Reseller_Guide_Detailed_Manage_Clients_LoginAsClient.png]],
: This function is to access the client's interface to see it as the client sees it.
: It can be useful to create a feature component on behalf of the client.
<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:58%;">

'''NOTE''' 💬
: ➜ To link any Hosted-PBX feature to a client's account and make it appear to the client's interface, you need to build the component from the client interface.

</div>

= Reports =
: In the '''[Reports]''' Tab you can generate the '''Call Detail Records''' for the calls your clients have made and received.
: This will show you the total net earnings gained by establishing the rates on the created packages and gather the information, either per user or for all customers connected to the reseller portal.

: Reports are divided in the following categories:

== Global CDR ==
: For a selected period, this report gives a Call Detail Record overall view of '''all users combined'''.
: The cost, the selling price and net profit for each call.
: You can also see all the calls ''(incoming and outgoing)'' from all your clients.

== Per User CDR ==
: For a selected period, this report gives a Call Detail Record overall view of '''a specific user'''.
: Your cost, your selling price and the net profit for each call.

== Per User FAX ==
: For a selected period, this report gives an overall view '''of a specific user''' faxes usage.
: It also displays the cost, the selling price and the net profit for each fax.

== Financial Report ==
: This is a month-to-month view of revenues, deposits and costs related to all the reseller’s clients.

== Sub Accounts Report ==
: List of all sub-accounts connected to the reseller clients, with related information.
: Here you will find a list of the sub account's associated clients, sub-account, sub account’s associated packages and DID numbers associated with each.

== DIDs Report ==
: List of all DID's connected to the reseller's clients, with related information such as related package, associated sub accounts and the rate center of each DID.

= Useful API methods with the reseller portal =

<div style="margin-left:50px;
padding:5px;
border-left: 6px solid rgb(208, 56, 45, 0.8);
box-shadow: 8px 6px 9px -2px #f2f2f2;
background-color: rgba(51, 51, 51, 0.08);
width:58%;">

⌛ Coming soon. Please refer to the API documentation. https://voip.ms/m/apidocs.php

</div>

= Reseller Tips & Tricks =

'''Tip #1''' - Use your custom ''hostname'' as a VoIP PoP .
----
: If you have your own '''DNS server''' managing your domain name or if your registrar offers you the possibility to manage the '''"DNS zone"''' of your domain name, you can create a new host that will point to the IP address of the desired PoP server.

::* The new record needs to be a '''type A''' ''(A Records)'' with the value of your choice. ''(E.g. "voip1" that will be '''voip1'''.domain.tld)''.
::* The '''TTL''' value will be 300 seconds and the '''pointer/IP''' will be the IP address of the wished PoP Server.
::* If the class is needed to specify, indicate '''IN''' ''(for internet)''.

'''Tips #2''' - Using your own payment gateway.
----
: By using our '''SOAP and REST/JSON API''', you have the ability to use your own payment gateway instead of the integrated Paypal API option.

:You will simply need to add into your customer’s database the '''USER ID''' associated to your client database.
: When your client uses your existing customer portal to process his payment, you can execute a query using our API when the payment is successfully added.
: You will simply need to use the method '''"addPayment"''' of our API, specify the '''UserID''', the Amount and a description.
: The payment will automatically be added into the proper Client account under the VoIP.ms reseller client portal.
: If wished, you can indicate in the welcome message, a link to redirect your customer if they would like to add funds to your billing portal.

: It also possible to use the method '''"addCharge"''' if examples your customer requests a refund or if you would like to apply any charge to clients.

:::: '''https://voip.ms/m/apidocs.php'''

'''Tips #3''' - Link feature to client's account.
----
: To link any Hosted-PBX feature to a client’s account and make it appear to the client’s interface, you need to build it from the client interface.

: For any service that your customer needs to manage and having access to it, the new entry needs to be created directly from its client interface.
: For example, if you create a new voicemail from your VoIP.ms portal, your customer will not be able to see it. You must create this voicemail.
: You can connect '''"as your customer"''' by going to the option '''"management of customer accounts."'''

'''Tips #4''' - Turn a reseller client into a SMS/MMS contact center.
----
: If you prefer to use your own PBX and use us as your SIP trunk provider, but you need to give your client access to SMS/MMS feature. You can create a package for this needs and allow only '''SMS/MMS Message''' service under "Package configuration".

: You will need to connect the sub-account to this client and the package created and attach the DID to the client ''(Manage client's account)''. Your client will be able to use the white label portal to send and receive SMS/MMS without having the ability to manage other service/feature.

'''Tips #5''' - Phonebook for custom caller ID Name.
----
: For each incoming call that the caller ID number is received, the system will check to see if there is a matching entry in the phonebook, in this case, if your customer wishes to associate a specific information or name to a specific caller ID number, an entry can be created in the phonebook with that information. Each time this caller calls one of your DIDs using this "Caller ID number", the name specified in the phonebook will be displayed.

'''Tips #6''' - Turn a reseller client into Fax service manager.
----
: If you prefer to use your own PBX and use us as your SIP trunk provider, but you need to give your client access to send/receive and manage faxes. You can create a package for this needs and allow only '''Manage Faxes''' service under "Package configuration".

: You still will need to connect a sub-account to this client ''(it could be a sub-account that they will never be connected)'' this is simply to have the ability to link a package with the restriction to your client. Then you will need to attach the Fax DID to the client ''(Manage client's account)''. Your client will be able to use the white label portal to send/receive and manage faxes without having the ability to manage other service/feature.

= Videos - Diving Into the Reseller Portal =

:* [https://www.youtube.com/watch?v=QsCOsStTpUo&list=PLhH3IcHzMUd_uUWNNuYI3syotXSt7aN8D&index=2| Diving Into the Reseller Portal - Part 1]
:* [https://www.youtube.com/watch?v=pkqcgTw9UOE&list=PLhH3IcHzMUd_uUWNNuYI3syotXSt7aN8D| Diving Into the Reseller Portal - Part 2]
:* [https://www.youtube.com/watch?v=83ArwHjMyQQ&list=PLhH3IcHzMUd_uUWNNuYI3syotXSt7aN8D&index=3| Diving Into the Reseller Portal - Part 3]

</div>

Elegir servidor

2022-08-05T17:26:49Z

Rodrigo: /* IPs */

[[File:ChooseServerImg.png|thumb|none|1280px|VoIP.ms servers]]

{| class="wikitable"
|+
|-
! Article in English !! Article en Français
|-
| [https://wiki.voip.ms/article/Choosing_Server English] ||
[https://wiki.voip.ms/article/Choisir_un_serveur Français]
|}

= Elegir un Servidor =

VoIP.ms ofrece muchos servidores diferentes, pero ¿cuál debería elegir? En pocas palabras, puede utilizar el servidor más cercano a su ubicación. Aunque eso no quiere decir que un servidor más alejado de tu ubicación no funcione en consecuencia. Por ejemplo, si se encuentra en Chicago, pero desea utilizar nuestro servidor de Washington, por lo general obtendrá buenos resultados. Esto depende completamente de la ruta tomada por su proveedor de servicios de Internet, entre muchas otras razones. Aunque la regla general correcta es usar el servidor más cercano a usted.

'''Nota:''' Asegúrese de que su dispositivo SIP/IAX y su número de teléfono apunten al mismo servidor.

=== IPs ===

<div><ul>
<li style="display: inline-block; vertical-align:top;">
'''Canada'''
*Montreal 1, QC ('''montreal.voip.ms''') 208.100.60.19
*Montreal 2, QC ('''montreal2.voip.ms''') 208.100.60.20
*Montreal 3, QC ('''montreal3.voip.ms''') 208.100.60.21
*Montreal 4, QC ('''montreal4.voip.ms''') 208.100.60.22
*Montreal 5, QC ('''montreal5.voip.ms''') 208.100.60.23
*Montreal 6, QC ('''montreal6.voip.ms''') 208.100.60.24
*Montreal 7, QC ('''montreal7.voip.ms''') 208.100.60.25
*Montreal 8, QC ('''montreal8.voip.ms''') 208.100.60.26
*Montreal 9, QC ('''montreal9.voip.ms''') 208.100.60.27
*Montreal 10, QC ('''montreal10.voip.ms''') 208.100.60.28
*Toronto 1, ON ('''toronto.voip.ms''') 208.100.60.50
*Toronto 2, ON ('''toronto2.voip.ms''') 208.100.60.51
*Toronto 3, ON ('''toronto3.voip.ms''') 208.100.60.52
*Toronto 4, ON ('''toronto4.voip.ms''') 208.100.60.53
*Toronto 5, ON ('''toronto5.voip.ms''') 208.100.60.54
*Toronto 6, ON ('''toronto6.voip.ms''') 208.100.60.55
*Toronto 7, ON ('''toronto7.voip.ms''') 208.100.60.56
*Toronto 8, ON ('''toronto8.voip.ms''') 208.100.60.57
*Toronto 9, ON ('''toronto9.voip.ms''') 208.100.60.58
*Toronto 10, ON ('''toronto10.voip.ms''') 208.100.60.59
*Vancouver 1, BC ('''vancouver.voip.ms''') 208.100.60.60
*Vancouver 2, BC ('''vancouver2.voip.ms''') 208.100.60.61
*Vancouver 3, BC ('''vancouver3.voip.ms''') 208.100.60.62

</li>

<li style="display: inline-block; vertical-align:top;">
'''Estados Unidos'''
*Atlanta 1, GA ('''atlanta.voip.ms''') 208.100.60.17
*Atlanta 2, GA ('''atlanta2.voip.ms''') 208.100.60.18
*Chicago 1, IL ('''chicago.voip.ms''') 208.100.60.8
*Chicago 2, IL ('''chicago2.voip.ms''') 208.100.60.9
*Chicago 3, IL ('''chicago3.voip.ms''') 208.100.60.10
*Chicago 4, IL ('''chicago4.voip.ms''') 208.100.60.6
*Dallas, TX ('''dallas.voip.ms''') 208.100.60.29
*Dallas 2, TX ('''dallas2.voip.ms''') 208.100.60.30
*Denver 1, CO ('''denver.voip.ms''') 208.100.60.32
*Denver 2, CO ('''denver2.voip.ms''') 64.27.52.226
*Houston, TX ('''houston.voip.ms''') 208.100.60.15
*Houston 2, TX ('''houston2.voip.ms''') 208.100.60.16
*Los Angeles 1, CA ('''losangeles.voip.ms''') 208.100.60.35
*Los Angeles 2, CA ('''losangeles2.voip.ms''') 208.100.60.36
*Los Angeles 3, CA ('''losangeles3.voip.ms''') 208.100.60.37
*Los Angeles 4, CA ('''losangeles4.voip.ms''') 208.100.60.38
*New York 1, NY ('''newyork.voip.ms''') 208.100.60.66
*New York 2, NY ('''newyork2.voip.ms''') 208.100.60.67
*New York 3, NY ('''newyork3.voip.ms''') 208.100.60.68
*New York 4, NY ('''newyork4.voip.ms''') 208.100.60.69
*New York 5, NY ('''newyork5.voip.ms''') 208.100.60.11
*New York 6, NY ('''newyork6.voip.ms''') 208.100.60.12
*New York 7, NY ('''newyork7.voip.ms''') 208.100.60.13
*New York 8, NY ('''newyork8.voip.ms''') 208.100.60.14
*San Jose, CA ('''sanjose.voip.ms''') 208.100.60.40
*San Jose 2, CA ('''sanjose2.voip.ms''') 208.100.60.41
*Seattle 1, WA ('''seattle.voip.ms''') 208.100.60.42
*Seattle 2, WA ('''seattle2.voip.ms''') 208.100.60.43
*Seattle 3, WA ('''seattle3.voip.ms''') 208.100.60.44
*Tampa, FL ('''tampa.voip.ms''') 208.100.60.46
*Tampa 2, FL ('''tampa2.voip.ms''') 208.100.60.47
*Tampa 3, FL ('''tampa3.voip.ms''') 208.100.60.48
*Tampa 4, FL ('''tampa4.voip.ms''') 208.100.60.49
*Washington 1, DC ('''washington.voip.ms''') 208.100.60.63
*Washington 2, DC ('''washington2.voip.ms''') 208.100.60.64

</li>

<li style="display: inline-block; vertical-align:top;">
'''Internacional'''
*Amsterdam, NL ('''amsterdam1.voip.ms''') 208.100.60.65
*London, UK ('''london1.voip.ms''') 208.100.60.34
*Paris, FR ('''paris1.voip.ms''') 208.100.60.39
*Sydney, AU ('''sydney1.voip.ms''') 208.100.60.45

</li>
</ul></div>

= La Latencia y su importancia =

La latencia es muy importante para Voip, esto determinará el tiempo que tardará la transmisión del paquete de datos en llegar al destino. Una latencia alta provocará un retraso y ecos en la comunicación.

La latencia se mide en milisegundos (ms) Por ejemplo: una latencia de 150 ms es apenas perceptible, por lo que es aceptable. Más alto que eso, la calidad comienza a sufrir. Cuando supera los 300 ms, se vuelve inaceptable.

[[category:Guías]]

Choisir un serveur

2022-08-05T17:26:33Z

Rodrigo: /* Adresses IPs */

[[File:ChooseServerImg.png|thumb|none|1280px|VoIP.ms servers]]

{| class="wikitable"
|+
|-
! Article in English !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Choosing_Server English] || [https://wiki.voip.ms/article/Elegir_servidor Español]
|}

= Choisir un serveur =

[http://www.voip.ms VoIP.ms] propose de nombreux serveurs différents, mais lequel choisir ? Pour faire simple, vous pouvez utiliser le serveur le plus proche de votre emplacement. Bien que cela ne signifie pas qu'un serveur plus éloigné de votre emplacement ne fonctionnera pas en conséquence. Par exemple, si vous êtes situé à Chicago, mais que vous souhaitez utiliser notre serveur de Washington, vous obtiendrez généralement de bons résultats. Cela dépend entièrement du chemin emprunté par votre fournisseur de services Internet parmi de nombreuses autres raisons. Bien que la bonne règle de base soit d'utiliser le serveur le plus proche de vous.

'''Note:''' Assurez-vous aussi que votre appareil SIP/IAX et votre numéro DID pointent vers le même serveur POP.

=== Adresses IPs ===

<div><ul>
<li style="display: inline-block; vertical-align:top;">
'''Canada'''
*Montreal 1, QC ('''montreal.voip.ms''') 208.100.60.19
*Montreal 2, QC ('''montreal2.voip.ms''') 208.100.60.20
*Montreal 3, QC ('''montreal3.voip.ms''') 208.100.60.21
*Montreal 4, QC ('''montreal4.voip.ms''') 208.100.60.22
*Montreal 5, QC ('''montreal5.voip.ms''') 208.100.60.23
*Montreal 6, QC ('''montreal6.voip.ms''') 208.100.60.24
*Montreal 7, QC ('''montreal7.voip.ms''') 208.100.60.25
*Montreal 8, QC ('''montreal8.voip.ms''') 208.100.60.26
*Montreal 9, QC ('''montreal9.voip.ms''') 208.100.60.27
*Montreal 10, QC ('''montreal10.voip.ms''') 208.100.60.28
*Toronto 1, ON ('''toronto.voip.ms''') 208.100.60.50
*Toronto 2, ON ('''toronto2.voip.ms''') 208.100.60.51
*Toronto 3, ON ('''toronto3.voip.ms''') 208.100.60.52
*Toronto 4, ON ('''toronto4.voip.ms''') 208.100.60.53
*Toronto 5, ON ('''toronto5.voip.ms''') 208.100.60.54
*Toronto 6, ON ('''toronto6.voip.ms''') 208.100.60.55
*Toronto 7, ON ('''toronto7.voip.ms''') 208.100.60.56
*Toronto 8, ON ('''toronto8.voip.ms''') 208.100.60.57
*Toronto 9, ON ('''toronto9.voip.ms''') 208.100.60.58
*Toronto 10, ON ('''toronto10.voip.ms''') 208.100.60.59
*Vancouver 1, BC ('''vancouver.voip.ms''') 208.100.60.60
*Vancouver 2, BC ('''vancouver2.voip.ms''') 208.100.60.61
*Vancouver 3, BC ('''vancouver3.voip.ms''') 208.100.60.62

</li>

<li style="display: inline-block; vertical-align:top;">
'''États-Unis'''
*Atlanta 1, GA ('''atlanta.voip.ms''') 208.100.60.17
*Atlanta 2, GA ('''atlanta2.voip.ms''') 208.100.60.18
*Chicago 1, IL ('''chicago.voip.ms''') 208.100.60.8
*Chicago 2, IL ('''chicago2.voip.ms''') 208.100.60.9
*Chicago 3, IL ('''chicago3.voip.ms''') 208.100.60.10
*Chicago 4, IL ('''chicago4.voip.ms''') 208.100.60.6
*Dallas, TX ('''dallas.voip.ms''') 208.100.60.29
*Dallas 2, TX ('''dallas2.voip.ms''') 208.100.60.30
*Denver 1, CO ('''denver.voip.ms''') 208.100.60.32
*Denver 2, CO ('''denver2.voip.ms''') 64.27.52.226
*Houston, TX ('''houston.voip.ms''') 208.100.60.15
*Houston 2, TX ('''houston2.voip.ms''') 208.100.60.16
*Los Angeles 1, CA ('''losangeles.voip.ms''') 208.100.60.35
*Los Angeles 2, CA ('''losangeles2.voip.ms''') 208.100.60.36
*Los Angeles 3, CA ('''losangeles3.voip.ms''') 208.100.60.37
*Los Angeles 4, CA ('''losangeles4.voip.ms''') 208.100.60.38
*New York 1, NY ('''newyork.voip.ms''') 208.100.60.66
*New York 2, NY ('''newyork2.voip.ms''') 208.100.60.67
*New York 3, NY ('''newyork3.voip.ms''') 208.100.60.68
*New York 4, NY ('''newyork4.voip.ms''') 208.100.60.69
*New York 5, NY ('''newyork5.voip.ms''') 208.100.60.11
*New York 6, NY ('''newyork6.voip.ms''') 208.100.60.12
*New York 7, NY ('''newyork7.voip.ms''') 208.100.60.13
*New York 8, NY ('''newyork8.voip.ms''') 208.100.60.14
*San Jose, CA ('''sanjose.voip.ms''') 208.100.60.40
*San Jose 2, CA ('''sanjose2.voip.ms''') 208.100.60.41
*Seattle 1, WA ('''seattle.voip.ms''') 208.100.60.42
*Seattle 2, WA ('''seattle2.voip.ms''') 208.100.60.43
*Seattle 3, WA ('''seattle3.voip.ms''') 208.100.60.44
*Tampa, FL ('''tampa.voip.ms''') 208.100.60.46
*Tampa 2, FL ('''tampa2.voip.ms''') 208.100.60.47
*Tampa 3, FL ('''tampa3.voip.ms''') 208.100.60.48
*Tampa 4, FL ('''tampa4.voip.ms''') 208.100.60.49
*Washington 1, DC ('''washington.voip.ms''') 208.100.60.63
*Washington 2, DC ('''washington2.voip.ms''') 208.100.60.64

</li>

<li style="display: inline-block; vertical-align:top;">
'''Internationaux'''
*Amsterdam, NL ('''amsterdam1.voip.ms''') 208.100.60.65
*London, UK ('''london1.voip.ms''') 208.100.60.34
*Paris, FR ('''paris1.voip.ms''') 208.100.60.39
*Sydney, AU ('''sydney1.voip.ms''') 208.100.60.45

</li>
</ul></div>

= La latence et son importance =

La latence est très importante pour la Voix sur IP, cela déterminera le temps nécessaire à la transmission du paquet de données pour atteindre la destination. Une latence élevée entraînera un retard et des échos dans la communication.

La latence se mesure en millisecondes (ms) Par exemple: une latence de 150ms est à peine perceptible, donc acceptable. Avec une valeur plus haute que celle-ci, la qualité de l'appel commence à être affectée. Lorsqu'elle dépasse 300 ms, cela devient inacceptable.

[[category:guides]]

Servers

2022-08-05T17:26:05Z

Rodrigo: /* IPs */

[[File:ChooseServerImg.png|thumb|none|1280px|VoIP.ms servers]]

{| class="wikitable"
|+
|-
! Article en Français !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Choisir_un_serveur Français] ||
[https://wiki.voip.ms/article/Elegir_servidor Español]
|}

= Choosing a Server =

[http://www.voip.ms VoIP.ms] offers many different servers, but which one should you choose? To put it simple, you can use the server closest to your location. Although that doesn't mean that a server further from your location will not work accordingly. For example, if you are located in Chicago, but you wish to use our Washington server, you will usually get good results. This entirely depends on the path taken by your internet service provider among many other reasons. Although the right rule of thumb is to use the server closer to you.

'''Note:''' Make sure that your SIP/IAX device and your phone number are pointing to the same server.

=== IPs ===

<div><ul>
<li style="display: inline-block; vertical-align:top;">
'''Canada'''
*Montreal 1, QC ('''montreal.voip.ms''') 208.100.60.19
*Montreal 2, QC ('''montreal2.voip.ms''') 208.100.60.20
*Montreal 3, QC ('''montreal3.voip.ms''') 208.100.60.21
*Montreal 4, QC ('''montreal4.voip.ms''') 208.100.60.22
*Montreal 5, QC ('''montreal5.voip.ms''') 208.100.60.23
*Montreal 6, QC ('''montreal6.voip.ms''') 208.100.60.24
*Montreal 7, QC ('''montreal7.voip.ms''') 208.100.60.25
*Montreal 8, QC ('''montreal8.voip.ms''') 208.100.60.26
*Montreal 9, QC ('''montreal9.voip.ms''') 208.100.60.27
*Montreal 10, QC ('''montreal10.voip.ms''') 208.100.60.28
*Toronto 1, ON ('''toronto.voip.ms''') 208.100.60.50
*Toronto 2, ON ('''toronto2.voip.ms''') 208.100.60.51
*Toronto 3, ON ('''toronto3.voip.ms''') 208.100.60.52
*Toronto 4, ON ('''toronto4.voip.ms''') 208.100.60.53
*Toronto 5, ON ('''toronto5.voip.ms''') 208.100.60.54
*Toronto 6, ON ('''toronto6.voip.ms''') 208.100.60.55
*Toronto 7, ON ('''toronto7.voip.ms''') 208.100.60.56
*Toronto 8, ON ('''toronto8.voip.ms''') 208.100.60.57
*Toronto 9, ON ('''toronto9.voip.ms''') 208.100.60.58
*Toronto 10, ON ('''toronto10.voip.ms''') 208.100.60.59
*Vancouver 1, BC ('''vancouver.voip.ms''') 208.100.60.60
*Vancouver 2, BC ('''vancouver2.voip.ms''') 208.100.60.61
*Vancouver 3, BC ('''vancouver3.voip.ms''') 208.100.60.62
</li>

<li style="display: inline-block; vertical-align:top;">
'''United States'''
*Atlanta 1, GA ('''atlanta.voip.ms''') 208.100.60.17
*Atlanta 2, GA ('''atlanta2.voip.ms''') 208.100.60.18
*Chicago 1, IL ('''chicago.voip.ms''') 208.100.60.8
*Chicago 2, IL ('''chicago2.voip.ms''') 208.100.60.9
*Chicago 3, IL ('''chicago3.voip.ms''') 208.100.60.10
*Chicago 4, IL ('''chicago4.voip.ms''') 208.100.60.6
*Dallas, TX ('''dallas.voip.ms''') 208.100.60.29
*Dallas 2, TX ('''dallas2.voip.ms''') 208.100.60.30
*Denver 1, CO ('''denver.voip.ms''') 208.100.60.32
*Denver 2, CO ('''denver2.voip.ms''') 64.27.52.226
*Houston, TX ('''houston.voip.ms''') 208.100.60.15
*Houston 2, TX ('''houston2.voip.ms''') 208.100.60.16
*Los Angeles 1, CA ('''losangeles.voip.ms''') 208.100.60.35
*Los Angeles 2, CA ('''losangeles2.voip.ms''') 208.100.60.36
*Los Angeles 3, CA ('''losangeles3.voip.ms''') 208.100.60.37
*Los Angeles 4, CA ('''losangeles4.voip.ms''') 208.100.60.38
*New York 1, NY ('''newyork.voip.ms''') 208.100.60.66
*New York 2, NY ('''newyork2.voip.ms''') 208.100.60.67
*New York 3, NY ('''newyork3.voip.ms''') 208.100.60.68
*New York 4, NY ('''newyork4.voip.ms''') 208.100.60.69
*New York 5, NY ('''newyork5.voip.ms''') 208.100.60.11
*New York 6, NY ('''newyork6.voip.ms''') 208.100.60.12
*New York 7, NY ('''newyork7.voip.ms''') 208.100.60.13
*New York 8, NY ('''newyork8.voip.ms''') 208.100.60.14
*San Jose, CA ('''sanjose.voip.ms''') 208.100.60.40
*San Jose 2, CA ('''sanjose2.voip.ms''') 208.100.60.41
*Seattle 1, WA ('''seattle.voip.ms''') 208.100.60.42
*Seattle 2, WA ('''seattle2.voip.ms''') 208.100.60.43
*Seattle 3, WA ('''seattle3.voip.ms''') 208.100.60.44
*Tampa, FL ('''tampa.voip.ms''') 208.100.60.46
*Tampa 2, FL ('''tampa2.voip.ms''') 208.100.60.47
*Tampa 3, FL ('''tampa3.voip.ms''') 208.100.60.48
*Tampa 4, FL ('''tampa4.voip.ms''') 208.100.60.49
*Washington 1, DC ('''washington.voip.ms''') 208.100.60.63
*Washington 2, DC ('''washington2.voip.ms''') 208.100.60.64

</li>

<li style="display: inline-block; vertical-align:top;">
'''International'''
*Amsterdam, NL ('''amsterdam1.voip.ms''') 208.100.60.65
*London, UK ('''london1.voip.ms''') 208.100.60.34
*Paris, FR ('''paris1.voip.ms''') 208.100.60.39
*Sydney, AU ('''sydney1.voip.ms''') 208.100.60.45

</li>
</ul></div>

= Latency and its importance =

Latency is very important for Voip, this will determine the time that will take the data package transmission to reach the destination. A high latency will lead to a delay and echoes in the communication.

While on a VoIP call, our server will transmit you information and you will be transmiting information to our server, which is the middleman between the mobile provider, PSTN provider or VoIP provider and you. Basically, while on a call, you will be sending us your voice packets which we will relay accordingly and the incoming voice packets (the user speaking), we will be transmitting them to you. If the travel time is too long, that is when you will notice a long delay during your conversation, which is refered by latency. This of course can be due to your internet service provider among many other situations.

Latency is measured in milliseconds (ms) For example: a latency of 150ms is barely noticeable, thus acceptable. Higher than that, quality starts to suffer. When it gets higher than 300 ms, it becomes unacceptable.

[[category:guides]]

Elegir servidor

2022-08-05T17:24:07Z

Rodrigo: /* IPs */

[[File:ChooseServerImg.png|thumb|none|1280px|VoIP.ms servers]]

{| class="wikitable"
|+
|-
! Article in English !! Article en Français
|-
| [https://wiki.voip.ms/article/Choosing_Server English] ||
[https://wiki.voip.ms/article/Choisir_un_serveur Français]
|}

= Elegir un Servidor =

VoIP.ms ofrece muchos servidores diferentes, pero ¿cuál debería elegir? En pocas palabras, puede utilizar el servidor más cercano a su ubicación. Aunque eso no quiere decir que un servidor más alejado de tu ubicación no funcione en consecuencia. Por ejemplo, si se encuentra en Chicago, pero desea utilizar nuestro servidor de Washington, por lo general obtendrá buenos resultados. Esto depende completamente de la ruta tomada por su proveedor de servicios de Internet, entre muchas otras razones. Aunque la regla general correcta es usar el servidor más cercano a usted.

'''Nota:''' Asegúrese de que su dispositivo SIP/IAX y su número de teléfono apunten al mismo servidor.

=== IPs ===

<div><ul>
<li style="display: inline-block; vertical-align:top;">
'''Canada'''
*Montreal 1, QC ('''montreal.voip.ms''') 208.100.60.19
*Montreal 2, QC ('''montreal2.voip.ms''') 208.100.60.20
*Montreal 3, QC ('''montreal3.voip.ms''') 208.100.60.21
*Montreal 4, QC ('''montreal4.voip.ms''') 208.100.60.22
*Montreal 5, QC ('''montreal5.voip.ms''') 208.100.60.23
*Montreal 6, QC ('''montreal6.voip.ms''') 208.100.60.24
*Montreal 7, QC ('''montreal7.voip.ms''') 208.100.60.25
*Montreal 8, QC ('''montreal8.voip.ms''') 208.100.60.26
*Montreal 9, QC ('''montreal9.voip.ms''') 208.100.60.27
*Montreal 10, QC ('''montreal10.voip.ms''') 208.100.60.28
*Toronto 1, ON ('''toronto.voip.ms''') 208.100.60.50
*Toronto 2, ON ('''toronto2.voip.ms''') 208.100.60.51
*Toronto 3, ON ('''toronto3.voip.ms''') 208.100.60.52
*Toronto 4, ON ('''toronto4.voip.ms''') 208.100.60.53
*Toronto 5, ON ('''toronto5.voip.ms''') 208.100.60.54
*Toronto 6, ON ('''toronto6.voip.ms''') 208.100.60.55
*Toronto 7, ON ('''toronto7.voip.ms''') 208.100.60.56
*Toronto 8, ON ('''toronto8.voip.ms''') 208.100.60.57
*Toronto 9, ON ('''toronto9.voip.ms''') 208.100.60.58
*Toronto 10, ON ('''toronto10.voip.ms''') 208.100.60.59
*Vancouver 1, BC ('''vancouver.voip.ms''') 208.100.60.60
*Vancouver 2, BC ('''vancouver2.voip.ms''') 208.100.60.61
*Vancouver 3, BC ('''vancouver3.voip.ms''') 208.100.60.62

</li>

<li style="display: inline-block; vertical-align:top;">
'''Estados Unidos'''
*Atlanta 1, GA ('''atlanta.voip.ms''') 208.100.60.17
*Atlanta 2, GA ('''atlanta2.voip.ms''') 208.100.60.18
*Chicago 1, IL ('''chicago.voip.ms''') 208.100.60.8
*Chicago 2, IL ('''chicago2.voip.ms''') 208.100.60.9
*Chicago 3, IL ('''chicago3.voip.ms''') 208.100.60.10
*Chicago 4, IL ('''chicago4.voip.ms''') 208.100.60.4
*Dallas, TX ('''dallas.voip.ms''') 208.100.60.29
*Dallas 2, TX ('''dallas2.voip.ms''') 208.100.60.30
*Denver 1, CO ('''denver.voip.ms''') 208.100.60.32
*Denver 2, CO ('''denver2.voip.ms''') 64.27.52.226
*Houston, TX ('''houston.voip.ms''') 208.100.60.15
*Houston 2, TX ('''houston2.voip.ms''') 208.100.60.16
*Los Angeles 1, CA ('''losangeles.voip.ms''') 208.100.60.35
*Los Angeles 2, CA ('''losangeles2.voip.ms''') 208.100.60.36
*Los Angeles 3, CA ('''losangeles3.voip.ms''') 208.100.60.37
*Los Angeles 4, CA ('''losangeles4.voip.ms''') 208.100.60.38
*New York 1, NY ('''newyork.voip.ms''') 208.100.60.66
*New York 2, NY ('''newyork2.voip.ms''') 208.100.60.67
*New York 3, NY ('''newyork3.voip.ms''') 208.100.60.68
*New York 4, NY ('''newyork4.voip.ms''') 208.100.60.69
*New York 5, NY ('''newyork5.voip.ms''') 208.100.60.11
*New York 6, NY ('''newyork6.voip.ms''') 208.100.60.12
*New York 7, NY ('''newyork7.voip.ms''') 208.100.60.13
*New York 8, NY ('''newyork8.voip.ms''') 208.100.60.14
*San Jose, CA ('''sanjose.voip.ms''') 208.100.60.40
*San Jose 2, CA ('''sanjose2.voip.ms''') 208.100.60.41
*Seattle 1, WA ('''seattle.voip.ms''') 208.100.60.42
*Seattle 2, WA ('''seattle2.voip.ms''') 208.100.60.43
*Seattle 3, WA ('''seattle3.voip.ms''') 208.100.60.44
*Tampa, FL ('''tampa.voip.ms''') 208.100.60.46
*Tampa 2, FL ('''tampa2.voip.ms''') 208.100.60.47
*Tampa 3, FL ('''tampa3.voip.ms''') 208.100.60.48
*Tampa 4, FL ('''tampa4.voip.ms''') 208.100.60.49
*Washington 1, DC ('''washington.voip.ms''') 208.100.60.63
*Washington 2, DC ('''washington2.voip.ms''') 208.100.60.64

</li>

<li style="display: inline-block; vertical-align:top;">
'''Internacional'''
*Amsterdam, NL ('''amsterdam1.voip.ms''') 208.100.60.65
*London, UK ('''london1.voip.ms''') 208.100.60.34
*Paris, FR ('''paris1.voip.ms''') 208.100.60.39
*Sydney, AU ('''sydney1.voip.ms''') 208.100.60.45

</li>
</ul></div>

= La Latencia y su importancia =

La latencia es muy importante para Voip, esto determinará el tiempo que tardará la transmisión del paquete de datos en llegar al destino. Una latencia alta provocará un retraso y ecos en la comunicación.

La latencia se mide en milisegundos (ms) Por ejemplo: una latencia de 150 ms es apenas perceptible, por lo que es aceptable. Más alto que eso, la calidad comienza a sufrir. Cuando supera los 300 ms, se vuelve inaceptable.

[[category:Guías]]

Choisir un serveur

2022-08-05T17:23:47Z

Rodrigo: /* Adresses IPs */

[[File:ChooseServerImg.png|thumb|none|1280px|VoIP.ms servers]]

{| class="wikitable"
|+
|-
! Article in English !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Choosing_Server English] || [https://wiki.voip.ms/article/Elegir_servidor Español]
|}

= Choisir un serveur =

[http://www.voip.ms VoIP.ms] propose de nombreux serveurs différents, mais lequel choisir ? Pour faire simple, vous pouvez utiliser le serveur le plus proche de votre emplacement. Bien que cela ne signifie pas qu'un serveur plus éloigné de votre emplacement ne fonctionnera pas en conséquence. Par exemple, si vous êtes situé à Chicago, mais que vous souhaitez utiliser notre serveur de Washington, vous obtiendrez généralement de bons résultats. Cela dépend entièrement du chemin emprunté par votre fournisseur de services Internet parmi de nombreuses autres raisons. Bien que la bonne règle de base soit d'utiliser le serveur le plus proche de vous.

'''Note:''' Assurez-vous aussi que votre appareil SIP/IAX et votre numéro DID pointent vers le même serveur POP.

=== Adresses IPs ===

<div><ul>
<li style="display: inline-block; vertical-align:top;">
'''Canada'''
*Montreal 1, QC ('''montreal.voip.ms''') 208.100.60.19
*Montreal 2, QC ('''montreal2.voip.ms''') 208.100.60.20
*Montreal 3, QC ('''montreal3.voip.ms''') 208.100.60.21
*Montreal 4, QC ('''montreal4.voip.ms''') 208.100.60.22
*Montreal 5, QC ('''montreal5.voip.ms''') 208.100.60.23
*Montreal 6, QC ('''montreal6.voip.ms''') 208.100.60.24
*Montreal 7, QC ('''montreal7.voip.ms''') 208.100.60.25
*Montreal 8, QC ('''montreal8.voip.ms''') 208.100.60.26
*Montreal 9, QC ('''montreal9.voip.ms''') 208.100.60.27
*Montreal 10, QC ('''montreal10.voip.ms''') 208.100.60.28
*Toronto 1, ON ('''toronto.voip.ms''') 208.100.60.50
*Toronto 2, ON ('''toronto2.voip.ms''') 208.100.60.51
*Toronto 3, ON ('''toronto3.voip.ms''') 208.100.60.52
*Toronto 4, ON ('''toronto4.voip.ms''') 208.100.60.53
*Toronto 5, ON ('''toronto5.voip.ms''') 208.100.60.54
*Toronto 6, ON ('''toronto6.voip.ms''') 208.100.60.55
*Toronto 7, ON ('''toronto7.voip.ms''') 208.100.60.56
*Toronto 8, ON ('''toronto8.voip.ms''') 208.100.60.57
*Toronto 9, ON ('''toronto9.voip.ms''') 208.100.60.58
*Toronto 10, ON ('''toronto10.voip.ms''') 208.100.60.59
*Vancouver 1, BC ('''vancouver.voip.ms''') 208.100.60.60
*Vancouver 2, BC ('''vancouver2.voip.ms''') 208.100.60.61
*Vancouver 3, BC ('''vancouver3.voip.ms''') 208.100.60.62

</li>

<li style="display: inline-block; vertical-align:top;">
'''États-Unis'''
*Atlanta 1, GA ('''atlanta.voip.ms''') 208.100.60.17
*Atlanta 2, GA ('''atlanta2.voip.ms''') 208.100.60.18
*Chicago 1, IL ('''chicago.voip.ms''') 208.100.60.8
*Chicago 2, IL ('''chicago2.voip.ms''') 208.100.60.9
*Chicago 3, IL ('''chicago3.voip.ms''') 208.100.60.10
*Chicago 4, IL ('''chicago4.voip.ms''') 208.100.60.4
*Dallas, TX ('''dallas.voip.ms''') 208.100.60.29
*Dallas 2, TX ('''dallas2.voip.ms''') 208.100.60.30
*Denver 1, CO ('''denver.voip.ms''') 208.100.60.32
*Denver 2, CO ('''denver2.voip.ms''') 64.27.52.226
*Houston, TX ('''houston.voip.ms''') 208.100.60.15
*Houston 2, TX ('''houston2.voip.ms''') 208.100.60.16
*Los Angeles 1, CA ('''losangeles.voip.ms''') 208.100.60.35
*Los Angeles 2, CA ('''losangeles2.voip.ms''') 208.100.60.36
*Los Angeles 3, CA ('''losangeles3.voip.ms''') 208.100.60.37
*Los Angeles 4, CA ('''losangeles4.voip.ms''') 208.100.60.38
*New York 1, NY ('''newyork.voip.ms''') 208.100.60.66
*New York 2, NY ('''newyork2.voip.ms''') 208.100.60.67
*New York 3, NY ('''newyork3.voip.ms''') 208.100.60.68
*New York 4, NY ('''newyork4.voip.ms''') 208.100.60.69
*New York 5, NY ('''newyork5.voip.ms''') 208.100.60.11
*New York 6, NY ('''newyork6.voip.ms''') 208.100.60.12
*New York 7, NY ('''newyork7.voip.ms''') 208.100.60.13
*New York 8, NY ('''newyork8.voip.ms''') 208.100.60.14
*San Jose, CA ('''sanjose.voip.ms''') 208.100.60.40
*San Jose 2, CA ('''sanjose2.voip.ms''') 208.100.60.41
*Seattle 1, WA ('''seattle.voip.ms''') 208.100.60.42
*Seattle 2, WA ('''seattle2.voip.ms''') 208.100.60.43
*Seattle 3, WA ('''seattle3.voip.ms''') 208.100.60.44
*Tampa, FL ('''tampa.voip.ms''') 208.100.60.46
*Tampa 2, FL ('''tampa2.voip.ms''') 208.100.60.47
*Tampa 3, FL ('''tampa3.voip.ms''') 208.100.60.48
*Tampa 4, FL ('''tampa4.voip.ms''') 208.100.60.49
*Washington 1, DC ('''washington.voip.ms''') 208.100.60.63
*Washington 2, DC ('''washington2.voip.ms''') 208.100.60.64

</li>

<li style="display: inline-block; vertical-align:top;">
'''Internationaux'''
*Amsterdam, NL ('''amsterdam1.voip.ms''') 208.100.60.65
*London, UK ('''london1.voip.ms''') 208.100.60.34
*Paris, FR ('''paris1.voip.ms''') 208.100.60.39
*Sydney, AU ('''sydney1.voip.ms''') 208.100.60.45

</li>
</ul></div>

= La latence et son importance =

La latence est très importante pour la Voix sur IP, cela déterminera le temps nécessaire à la transmission du paquet de données pour atteindre la destination. Une latence élevée entraînera un retard et des échos dans la communication.

La latence se mesure en millisecondes (ms) Par exemple: une latence de 150ms est à peine perceptible, donc acceptable. Avec une valeur plus haute que celle-ci, la qualité de l'appel commence à être affectée. Lorsqu'elle dépasse 300 ms, cela devient inacceptable.

[[category:guides]]

Servers

2022-08-05T17:23:27Z

Rodrigo: /* IPs */

[[File:ChooseServerImg.png|thumb|none|1280px|VoIP.ms servers]]

{| class="wikitable"
|+
|-
! Article en Français !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Choisir_un_serveur Français] ||
[https://wiki.voip.ms/article/Elegir_servidor Español]
|}

= Choosing a Server =

[http://www.voip.ms VoIP.ms] offers many different servers, but which one should you choose? To put it simple, you can use the server closest to your location. Although that doesn't mean that a server further from your location will not work accordingly. For example, if you are located in Chicago, but you wish to use our Washington server, you will usually get good results. This entirely depends on the path taken by your internet service provider among many other reasons. Although the right rule of thumb is to use the server closer to you.

'''Note:''' Make sure that your SIP/IAX device and your phone number are pointing to the same server.

=== IPs ===

<div><ul>
<li style="display: inline-block; vertical-align:top;">
'''Canada'''
*Montreal 1, QC ('''montreal.voip.ms''') 208.100.60.19
*Montreal 2, QC ('''montreal2.voip.ms''') 208.100.60.20
*Montreal 3, QC ('''montreal3.voip.ms''') 208.100.60.21
*Montreal 4, QC ('''montreal4.voip.ms''') 208.100.60.22
*Montreal 5, QC ('''montreal5.voip.ms''') 208.100.60.23
*Montreal 6, QC ('''montreal6.voip.ms''') 208.100.60.24
*Montreal 7, QC ('''montreal7.voip.ms''') 208.100.60.25
*Montreal 8, QC ('''montreal8.voip.ms''') 208.100.60.26
*Montreal 9, QC ('''montreal9.voip.ms''') 208.100.60.27
*Montreal 10, QC ('''montreal10.voip.ms''') 208.100.60.28
*Toronto 1, ON ('''toronto.voip.ms''') 208.100.60.50
*Toronto 2, ON ('''toronto2.voip.ms''') 208.100.60.51
*Toronto 3, ON ('''toronto3.voip.ms''') 208.100.60.52
*Toronto 4, ON ('''toronto4.voip.ms''') 208.100.60.53
*Toronto 5, ON ('''toronto5.voip.ms''') 208.100.60.54
*Toronto 6, ON ('''toronto6.voip.ms''') 208.100.60.55
*Toronto 7, ON ('''toronto7.voip.ms''') 208.100.60.56
*Toronto 8, ON ('''toronto8.voip.ms''') 208.100.60.57
*Toronto 9, ON ('''toronto9.voip.ms''') 208.100.60.58
*Toronto 10, ON ('''toronto10.voip.ms''') 208.100.60.59
*Vancouver 1, BC ('''vancouver.voip.ms''') 208.100.60.60
*Vancouver 2, BC ('''vancouver2.voip.ms''') 208.100.60.61
*Vancouver 3, BC ('''vancouver3.voip.ms''') 208.100.60.62
</li>

<li style="display: inline-block; vertical-align:top;">
'''United States'''
*Atlanta 1, GA ('''atlanta.voip.ms''') 208.100.60.17
*Atlanta 2, GA ('''atlanta2.voip.ms''') 208.100.60.18
*Chicago 1, IL ('''chicago.voip.ms''') 208.100.60.8
*Chicago 2, IL ('''chicago2.voip.ms''') 208.100.60.9
*Chicago 3, IL ('''chicago3.voip.ms''') 208.100.60.10
*Chicago 4, IL ('''chicago4.voip.ms''') 208.100.60.4
*Dallas, TX ('''dallas.voip.ms''') 208.100.60.29
*Dallas 2, TX ('''dallas2.voip.ms''') 208.100.60.30
*Denver 1, CO ('''denver.voip.ms''') 208.100.60.32
*Denver 2, CO ('''denver2.voip.ms''') 64.27.52.226
*Houston, TX ('''houston.voip.ms''') 208.100.60.15
*Houston 2, TX ('''houston2.voip.ms''') 208.100.60.16
*Los Angeles 1, CA ('''losangeles.voip.ms''') 208.100.60.35
*Los Angeles 2, CA ('''losangeles2.voip.ms''') 208.100.60.36
*Los Angeles 3, CA ('''losangeles3.voip.ms''') 208.100.60.37
*Los Angeles 4, CA ('''losangeles4.voip.ms''') 208.100.60.38
*New York 1, NY ('''newyork.voip.ms''') 208.100.60.66
*New York 2, NY ('''newyork2.voip.ms''') 208.100.60.67
*New York 3, NY ('''newyork3.voip.ms''') 208.100.60.68
*New York 4, NY ('''newyork4.voip.ms''') 208.100.60.69
*New York 5, NY ('''newyork5.voip.ms''') 208.100.60.11
*New York 6, NY ('''newyork6.voip.ms''') 208.100.60.12
*New York 7, NY ('''newyork7.voip.ms''') 208.100.60.13
*New York 8, NY ('''newyork8.voip.ms''') 208.100.60.14
*San Jose, CA ('''sanjose.voip.ms''') 208.100.60.40
*San Jose 2, CA ('''sanjose2.voip.ms''') 208.100.60.41
*Seattle 1, WA ('''seattle.voip.ms''') 208.100.60.42
*Seattle 2, WA ('''seattle2.voip.ms''') 208.100.60.43
*Seattle 3, WA ('''seattle3.voip.ms''') 208.100.60.44
*Tampa, FL ('''tampa.voip.ms''') 208.100.60.46
*Tampa 2, FL ('''tampa2.voip.ms''') 208.100.60.47
*Tampa 3, FL ('''tampa3.voip.ms''') 208.100.60.48
*Tampa 4, FL ('''tampa4.voip.ms''') 208.100.60.49
*Washington 1, DC ('''washington.voip.ms''') 208.100.60.63
*Washington 2, DC ('''washington2.voip.ms''') 208.100.60.64

</li>

<li style="display: inline-block; vertical-align:top;">
'''International'''
*Amsterdam, NL ('''amsterdam1.voip.ms''') 208.100.60.65
*London, UK ('''london1.voip.ms''') 208.100.60.34
*Paris, FR ('''paris1.voip.ms''') 208.100.60.39
*Sydney, AU ('''sydney1.voip.ms''') 208.100.60.45

</li>
</ul></div>

= Latency and its importance =

Latency is very important for Voip, this will determine the time that will take the data package transmission to reach the destination. A high latency will lead to a delay and echoes in the communication.

While on a VoIP call, our server will transmit you information and you will be transmiting information to our server, which is the middleman between the mobile provider, PSTN provider or VoIP provider and you. Basically, while on a call, you will be sending us your voice packets which we will relay accordingly and the incoming voice packets (the user speaking), we will be transmitting them to you. If the travel time is too long, that is when you will notice a long delay during your conversation, which is refered by latency. This of course can be due to your internet service provider among many other situations.

Latency is measured in milliseconds (ms) For example: a latency of 150ms is barely noticeable, thus acceptable. Higher than that, quality starts to suffer. When it gets higher than 300 ms, it becomes unacceptable.

[[category:guides]]

Recommended POPs

2022-08-05T17:20:28Z

Rodrigo:

<div><ul>
<li style="display: inline-block; vertical-align:top;">
'''Canada'''
*Montreal 1, QC ('''montreal.voip.ms''') 208.100.60.19
*Montreal 2, QC ('''montreal2.voip.ms''') 208.100.60.20
*Montreal 3, QC ('''montreal3.voip.ms''') 208.100.60.21
*Montreal 4, QC ('''montreal4.voip.ms''') 208.100.60.22
*Montreal 5, QC ('''montreal5.voip.ms''') 208.100.60.23
*Montreal 6, QC ('''montreal6.voip.ms''') 208.100.60.24
*Montreal 7, QC ('''montreal7.voip.ms''') 208.100.60.25
*Montreal 8, QC ('''montreal8.voip.ms''') 208.100.60.26
*Montreal 9, QC ('''montreal9.voip.ms''') 208.100.60.27
*Montreal 10, QC ('''montreal10.voip.ms''') 208.100.60.28
*Toronto 1, ON ('''toronto.voip.ms''') 208.100.60.50
*Toronto 2, ON ('''toronto2.voip.ms''') 208.100.60.51
*Toronto 3, ON ('''toronto3.voip.ms''') 208.100.60.52
*Toronto 4, ON ('''toronto4.voip.ms''') 208.100.60.53
*Toronto 5, ON ('''toronto5.voip.ms''') 208.100.60.54
*Toronto 6, ON ('''toronto6.voip.ms''') 208.100.60.55
*Toronto 7, ON ('''toronto7.voip.ms''') 208.100.60.56
*Toronto 8, ON ('''toronto8.voip.ms''') 208.100.60.57
*Toronto 9, ON ('''toronto9.voip.ms''') 208.100.60.58
*Toronto 10, ON ('''toronto10.voip.ms''') 208.100.60.59
*Vancouver 1, BC ('''vancouver.voip.ms''') 208.100.60.60
*Vancouver 2, BC ('''vancouver2.voip.ms''') 208.100.60.61
*Vancouver 3, BC ('''vancouver3.voip.ms''') 208.100.60.62
</li>

<li style="display: inline-block; vertical-align:top;">
'''United States'''
*Atlanta 1, GA ('''atlanta.voip.ms''') 208.100.60.17
*Atlanta 2, GA ('''atlanta2.voip.ms''') 208.100.60.18
*Chicago 1, IL ('''chicago.voip.ms''') 208.100.60.8
*Chicago 2, IL ('''chicago2.voip.ms''') 208.100.60.9
*Chicago 3, IL ('''chicago3.voip.ms''') 208.100.60.10
*Chicago 4, IL ('''chicago4.voip.ms''') 208.100.60.6
*Dallas, TX ('''dallas.voip.ms''') 208.100.60.29
*Dallas 2, TX ('''dallas2.voip.ms''') 208.100.60.30
*Denver 1, CO ('''denver.voip.ms''') 208.100.60.32
*Denver 2, CO ('''denver2.voip.ms''') 208.100.60.33
*Houston, TX ('''houston.voip.ms''') 208.100.60.15
*Houston 2, TX ('''houston2.voip.ms''') 208.100.60.16
*Los Angeles 1, CA ('''losangeles.voip.ms''') 208.100.60.35
*Los Angeles 2, CA ('''losangeles2.voip.ms''') 208.100.60.36
*Los Angeles 3, CA ('''losangeles3.voip.ms''') 208.100.60.37
*Los Angeles 4, CA ('''losangeles4.voip.ms''') 208.100.60.38
*New York 1, NY ('''newyork.voip.ms''') 208.100.60.66
*New York 2, NY ('''newyork2.voip.ms''') 208.100.60.67
*New York 3, NY ('''newyork3.voip.ms''') 208.100.60.68
*New York 4, NY ('''newyork4.voip.ms''') 208.100.60.69
*New York 5, NY ('''newyork5.voip.ms''') 208.100.60.11
*New York 6, NY ('''newyork6.voip.ms''') 208.100.60.12
*New York 7, NY ('''newyork7.voip.ms''') 208.100.60.13
*New York 8, NY ('''newyork8.voip.ms''') 208.100.60.14
*San Jose, CA ('''sanjose.voip.ms''') 208.100.60.40
*San Jose 2, CA ('''sanjose2.voip.ms''') 208.100.60.41
*Seattle 1, WA ('''seattle.voip.ms''') 208.100.60.42
*Seattle 2, WA ('''seattle2.voip.ms''') 208.100.60.43
*Seattle 3, WA ('''seattle3.voip.ms''') 208.100.60.44
*Tampa, FL ('''tampa.voip.ms''') 208.100.60.46
*Tampa 2, FL ('''tampa2.voip.ms''') 208.100.60.47
*Tampa 3, FL ('''tampa3.voip.ms''') 208.100.60.48
*Tampa 4, FL ('''tampa4.voip.ms''') 208.100.60.49
*Washington 1, DC ('''washington.voip.ms''') 208.100.60.63
*Washington 2, DC ('''washington2.voip.ms''') 208.100.60.64

</li>

<li style="display: inline-block; vertical-align:top;">
'''International'''
*Amsterdam, NL ('''amsterdam1.voip.ms''') 208.100.60.65
*London, UK ('''london1.voip.ms''') 208.100.60.34
*Paris, FR ('''paris1.voip.ms''') 208.100.60.39
*Sydney, AU ('''sydney1.voip.ms''') 208.100.60.45

Transférer un numéro sans-frais

2022-07-15T23:56:54Z

Rodrigo:

Vous pouvez transférer un ou plusieurs numéros dans une même commande. Veuillez noter que pour transférer plusieurs numéros en une seule commande, tous les numéros doivent être sur la même facture et compte avec le fournisseur actuel. Ils doivent tous être associés au même numéro de téléphone de facturation (BTN). Vous ne devez pas mélanger les numéros sans frais et les numéros locaux sur la même commande. Il en va de même pour les chiffres canadiens et américains. Vous devrez lancer une nouvelle demande si les informations sont différentes. Les frais de transfert pour les transporteurs canadiens et américains par numéro sont gratuits.

Remarque: les numéros sans frais n'ont pas de date FOC, ils sont simplement communiqués à notre transporteur sans préavis. Nous surveillons toujours ces versions afin d'ajouter le (s) numéro (s) dès qu'il transfère pour éviter les appels manqués. Le processus peut prendre de 5 jours ouvrables.

Chaque numéro sans frais des États-Unis et du Canada peut être transféré vers VoIP.ms tant que le fournisseur actuel ne rejette pas la demande de transfert. Veuillez contacter votre fournisseur actuel avant de commencer une demande de transfert, pour vous assurer qu'il acceptera la demande de transfert et pour être sûr que vous n'êtes sous aucun type de contrat avec eux ou toute autre raison pour laquelle ils peuvent rejeter la demande de transfert.

Dans les lignes suivantes, vous trouverez toutes les étapes nécessaires pour transférer un numéro gratuit existant d'un autre fournisseur vers VoIP.MS

'''Étape 1'''

Vous devez d'abord confirmer le type de commande de votre processus de transfert. Dans ce cas, il s'agira d'un numéro sans frais.Assurez-vous de sélectionner la bonne option sans frais, car les frais sont facturés différemment pour les appels aux États-Unis et au Canada, selon ce que vous sélectionnez. Veuillez contacter notre équipe d'assistance si vous souhaitez en savoir plus sur ces tarifs.

[[File:Lnptollfreestep1.JPG|600px]]

Sélection du type de transporteur:

Transporteur américain, appelants américains uniquement:
Votre numéro sans frais ne fonctionnera pour les appelants américains qu'à un taux de $0.019 cent la minute. Cela peut être changé plus tard en É.-U. / Canada (voir ci-dessous). Les frais mensuels sont de $0.99 à partir de date de livraison.

Opérateur américain, appelants américains et canadiens autorisés:
Votre numéro sans frais fonctionnera pour les appelants américains et canadiens à un tarif de $0.019 cent la minute pour les appelants américains et de $0.08 cent la minute pour les appelants canadiens. Les frais mensuels sont $0.99 par mois à compter de la date de livraison.

Transporteur canadien:
Vos numéros sans frais fonctionneront pour les appelants américains et canadiens à un taux de $0.027 cent la minute pour les deux pays. Les frais mensuels sont de $1.25 par mois à partir de
date de livraison.

'''Étape 2'''

Vous devez maintenant entrer le (s) numéro (s) que vous souhaitez transférer. Si vous avez plus d'un numéro avec le fournisseur actuel, mais que vous ne voulez transférer qu'un ou plusieurs d'entre eux, vous devez cocher Oui dans la section "Transfert partiel". Si vous voulez les transférer tous, vous devez cocher Non dans "Transfert partiel" et vous devez entrer tous les numéros dans "Numéro (s) DID à transférer.

[[File:Lnptollfreestep2.JPG|600px]]

'''Étape 3'''

Vous devez maintenant entrer toutes les informations requises. Il doit être exactement tel qu'il apparaît sur la facture avec le transporteur actuel. Si vous envisagez de transférer un numéro sous un nom différent du vôtre vers un compte VoIP.ms, il vous suffit de renseigner les informations telles qu'elles apparaissent sur la facture. Peu importe si le nom du compte du transporteur perdant ne correspond pas aux informations de VoIP.ms.

Vous devez saisir les informations sur le fournisseur de services / transporteur. Ce dont vous avez besoin, c'est votre numéro de compte client et le nom du fournisseur de services, tels qu'ils sont indiqués avec le transporteur actuel.

[[File:portstep3.JPG|600px]]

'''Étape 4'''

Vous devrez télécharger une numérisation de votre dernière facture signée par votre fournisseur actuel. Veuillez placer votre signature sur une zone vide où il n'y a aucun élément interférant avec elle. Si le fournisseur du numéro ne fournit pas de facture, vous pouvez prendre une capture d'écran du portail
client du fournisseur actuel qui montre le numéro à transférer et les informations du compte.

Si vous souhaitez inclure des commentaires ou des informations supplémentaires sur ce transfert. Vous pouvez le faire dans le champ Notes/Commentaires.

Veuillez noter que l'option de base de données CNAM / LIDB ne s'applique pas lors du transfert d'un numéro sans frais.

[[File:portstep4.JPG|600px]]

'''Étape 5'''

Le système vous montrera le (s) numéro (s) qui seront transférés, les frais de transférabilité le cas échéant, par numéro et le montant total qui sera débité de votre solde. Veuillez confirmer que toutes les informations sont correctes.

Après cela, le processus de transfert sera terminé et votre demande sera envoyée au département LNP à VoIP.ms

Le service LNP traitera votre demande dans les meilleurs délais et vous enverra un courriel pour demander plus d'informations si nécessaire ou simplement pour confirmer que tout est correct.

[[File:portstep5.JPG|600px]]

Veuillez noter que certains transporteurs peuvent prendre quelques heures pour mettre à jour complètement leurs itinéraires lorsqu'un numéro a été transféré, ce qui pourrait provoquer des situations aléatoires avec votre numéro à votre date FOC.

Veuillez contacter le service d'assistance si un numéro transféré est toujours inaccessible à certains fournisseurs après 24 heures après avoir été informé que le transfert était terminé.

Merci de votre compréhension.

Transférer un numéro du Canada

2022-07-15T23:51:36Z

Rodrigo:

Vous pouvez transférer un ou plusieurs numéros dans une même demande de transférabilité. Veuillez noter que pour ce faire, tous les numéros doivent avoir les mêmes informations client avec le fournisseur actuel. Les frais de transférabilité par numéros locaux ou sans frais sont gratuits. Vous ne pouvez pas mélanger les numéros sans frais et les numéros locaux sur la même demande de transférabilité. Si les informations sont différentes, vous devrez lancer une autre demande.

'''Veuillez noter:''' Le processus prend généralement 1 semaine ouvrable.

Dans les lignes suivantes, vous trouverez toutes les étapes nécessaires pour transférer un numéro canadien existant d'un autre fournisseur vers VoIP.MS

Avant de commencer le processus de transférabilité, il est très important de vérifier si votre numéro peut être transféré sur le réseau VoIP.MS, veuillez le confirmer à [[https://wiki.voip.ms/article/Transf%C3%A9rabilit%C3%A9_des_DID#Voir_les_disponibilit.C3.A9s | Voir les disponibilités]]

'''Étape 1.'''

Vous devez d'abord confirmer le type de demande de votre processus de transfert. Dans ce cas, il s'agira d'un numéro canadien.

[[File:Lnpcanadastep1.JPG|600px]]

''Étape 2.'''

Vous devez maintenant entrer le (s) numéro (s) que vous souhaitez transférer. En cliquant sur les points d'interrogation à côté des champs, plus de détails seront disponibles.
Si vous avez plus d'un numéro avec le fournisseur actuel, mais que vous ne voulez en transférer qu'un ou certains, vous devez cocher '''OUI''' dans cette section, puis taper la liste des services et/ou numéros qui resteront avec le transporteur actuel et ce qu'il faut faire avec eux (les déconnecter, les garder, etc.)
*Veuillez noter que certains transporteurs ne le permettent pas et exigent que ce qui leur reste soit annulé ou transféré. Veuillez vérifier cela avec eux avant de continuer.
Si vous voulez les transférer tous, vous devez cocher '''NON''' à "'''Transfert partiel'''" et vous devez entrer tous les numéros dans "Liste des numéros de ligne fixe" et "Liste des numéros cellulaires à transférer".

Lorsque cela a été fait, vous devrez spécifier si les numéros sont pour une résidence ou un usage commercial. Si vous souhaitez transférer un numéro de téléphone portable, vous devez fournir l'IIEM. (Si le numéro n'est pas un téléphone portable, vous pouvez laisser ce champ vide).

'''Pour les transferts sans fil au Canada, certains transporteurs peuvent envoyer un message texte ou un courriel au propriétaire concernant l'approbation de la demande de transfert en cours. Une fois que vous recevez cet avis, vous avez 90 minutes pour répondre et approuver le transfert, sinon le transporteur actuel peut rejeter la demande de transfert et annuler le processus. '''

[[File:Untitled-1 copy.jpg|600px]]

'''Étape 3.'''

Vous devez maintenant saisir toutes les informations requises. Assurez-vous de fournir les informations exactes telles qu'elles apparaissent dans les dossiers du fournisseur actuel. Veuillez noter que votre registre du service à la clientèle peut différer de vos informations de facturation. Si vous ne savez pas quel est le bon registre du service à la clientèle du fournisseur, communiquez avec votre fournisseur de service actuel avant de continuer car c'est l'information la plus importante pour augmenter les chances d'avoir un transfert réussi.

Si vous prévoyez de transférer un numéro sous un nom différent du vôtre vers un compte VoIP.ms, vous devez remplir la demande de transférabilité en utilisant les informations telles qu'elles apparaissent sur le registre du service à la clientèle. Peu importe si le nom du compte du transporteur actuel ne correspond pas aux informations de VoIP.ms, n'oubliez pas que nous devons faire correspondre les informations dont dispose le transporteur actuel.

Le champ «Nom de l'entreprise du client» concerne uniquement les numéros d'entreprise, veuillez entrer le nom de votre entreprise le cas échéant, sinon laissez ce champ vide.

Vous devez entrer le nom du fournisseur de services, qui est votre opérateur actuel et le numéro de compte client que vous avez auprès de l'opérateur actuel.

[[File:portstep3.JPG|600px]]

'''Étape 4.'''

Vous devez maintenant télécharger une numérisation de votre dernière facture signée à la main de votre fournisseur actuel. Veuillez placer votre signature sur un espace blanc où il n'y a aucun élément interférant avec elle. Si le fournisseur du numéro ne fournit pas de facture, vous pouvez prendre une capture d'écran du portail du fournisseur actuel qui montre le numéro à transférer et les informations du client, la capture d'écran doit également être signée à la main.

Si vous souhaitez inclure des commentaires ou des informations supplémentaires sur ce transfert. Vous pouvez le faire dans le champ Notes/Commentaires.

[[File:portstep4.JPG|600px]]

'''Étape 5.'''

Le système vous montrera le ou les numéros qui seront transférés, les frais de transférabilité le cas échéant par numéro et le montant total qui sera débité de votre solde. Veuillez confirmer que toutes les informations sont correctes.

Après cela, le processus de transférabilité sera terminé et votre demande sera envoyée au département de LNP sur VoIP.ms

Le département de LNP traitera votre demande et vous enverra un courriel pour demander plus d'informations si nécessaire ou simplement pour confirmer que tout est correct et vous donnera une date FOC pour votre transfert dès que le transporteur actuel confirmera ces informations.

[[File:portstep5.JPG|600px]]

Veuillez noter que certains transporteurs peuvent prendre quelques heures pour mettre à jour complètement leurs routages lorsqu'un numéro a été transféré, ce qui pourrait provoquer des situations aléatoires avec votre numéro à votre date FOC.

Veuillez contacter le service d'assistance si un numéro transféré est toujours inaccessible à certains fournisseurs après 24 heures après avoir été informé que le transfert était terminé.

Merci de votre compréhension.

Transférer un numéro des États-Unis

2022-07-15T23:39:18Z

Rodrigo:

Vous pouvez transférer un ou plusieurs numéros dans une même demande de transférabilité. Veuillez noter que pour transférer plusieurs numéros dans une seule demande, tous les numéros doivent être sur la même facture et appartenir au même compte chez le fournisseur actuel. Ils doivent tous être associés au même numéro de téléphone de facturation; si les informations sont différentes, vous devrez lancer une autre demande. Les frais sont gratuits (pour un temps limité). Vous ne pouvez pas mélanger les numéros sans frais et les numéros locaux sur la même demande.

'''Veuillez noter:''' Le processus de transférabilité prend 5 jours ouvrables selon le degré de coopération et/ou d'occupation du transporteur actuel.

Dans les lignes suivantes, vous trouverez toutes les étapes nécessaires pour transférer un numéro américain existant d'un autre fournisseur vers VoIP.MS

Avant de commencer le processus de transférabilité, il est très important de vérifier si votre numéro peut être transféré sur le réseau VoIP.MS, veuillez le confirmer à [[https://wiki.voip.ms/article/Transf%C3%A9rabilit%C3%A9_des_DID#Voir_les_disponibilit.C3.A9s | Voir les disponibilités]]

'''Étape 1.'''

Vous devez d'abord lire nos notes et conditions pour le transfert. La première ligne confirme que vous transférez un numéro américain local.

[[File:portstep1.JPG|600px]]

'''Étape 2.'''

Vous devez maintenant entrer le (s) numéro (s) que vous souhaitez transférer. En cliquant sur les points d'interrogation à côté des champs, plus de détails seront disponibles.
Si vous avez plus d'un numéro avec le fournisseur actuel mais que vous ne voulez en transférer qu'un ou certains, vous devez cocher '''OUI''' dans cette section, puis taper la liste des services et/ou numéros qui resteront avec le transporteur actuel et ce qu'il faut faire avec eux (les déconnecter, les garder, etc.)
*Veuillez noter que certains transporteurs ne le permettent pas et exigent que ce qui leur reste soit annulé ou transféré.
Si vous voulez les transférer tous, vous devez cocher '''NON''' à "'''Transfert partiel'''" et vous devez entrer tous les numéros dans "Numéros DID à transférer".

Lorsque cela a été fait, vous devrez spécifier si les numéros sont pour une résidence ou un usage commerciel. Si vous souhaitez transférer un numéro de mobile, vous devez fournir les 4 derniers chiffres du SSN et du code PIN. .

[[File:portstep2.JPG|600px]]

'''Étape 3.'''

Vous devez maintenant saisir toutes les informations requises. Assurez-vous de fournir les informations exactes telles qu'elles apparaissent dans les dossiers du fournisseur. Veuillez noter que votre registre du service à la clientèle peut différer de vos informations de facturation. Si vous ne savez pas quel est le bon registre du service à la clientèle du fournisseur, communiquez avec votre fournisseur de service actuel avant de continuer car c'est l'information la plus importante pour augmenter les chances d'avoir un transfert réussi.

Si vous prévoyez de transférer un numéro sous un nom différent du vôtre vers un compte VoIP.ms, vous devez remplir la demande de transférabilité en utilisant les informations telles qu'elles apparaissent sur le registre du service à la clientèle. Peu importe si le nom du compte du transporteur actuel ne correspond pas aux informations de VoIP.ms, n'oubliez pas que nous devons faire correspondre les informations dont dispose le transporteur actuel.

Le champ «Nom qui apparaît sur la facturation» concerne uniquement les numéros d'entreprise, veuillez entrer le nom de votre entreprise le cas échéant, sinon laissez ce champ vide.

Vous devez entrer le nom du fournisseur de services, qui est votre opérateur actuel et le numéro de compte client que vous avez auprès de l'opérateur actuel.

[[File:portstep3.JPG|600px]]

'''Étape 4.'''

Vous devez maintenant télécharger une numérisation de votre dernière facture signée à la main de votre fournisseur actuel. Veuillez placer votre signature sur un espace blanc où il n'y a aucun élément interférant avec elle. Si le fournisseur du numéro ne fournit pas de facture, vous pouvez prendre une capture d'écran du portail du transporteur actuel qui montre le numéro à transférer et les informations du client, la capture d'écran doit également être signée à la main.

Si vous souhaitez inclure des commentaires ou des informations supplémentaires sur ce transfert. Vous pouvez le faire dans le champ Notes/Commentaires.

Si vous souhaitez que votre numéro puisse être mis à jour sur les informations de la base de données CNAM/LIDB, vous pouvez laisser une remarque sur la demande de transférabilité indiquant que vous souhaitez que le numéro soit transféré à un transporteur qui prend en charge ce processus. Notre département de LNP s'arrangera avec le fournisseur pour le transmettre à celui qui prend en charge le processus de mise à jour du nom de l'identification de l'appelant (CNAM). Veuillez noter que le processus de mise à jour CNAM n'est pas toujours garanti, car tous les numéros ne peuvent pas être attribués à un transporteur qui le prend en charge. Veuillez vous renseigner auprès du département de LNP du personnel de soutien régulier sur le coût de l'ajout du numéro à la base de données CNAM/LIDB

[[File:portstep4.JPG|600px]]

'''Étape 5.'''

Le système vous montrera le ou les numéros qui seront transférés, les frais de transférabilité le cas échéant par numéro et le montant total qui sera débité de votre solde. Veuillez confirmer que toutes les informations sont correctes.

Après cela, le processus de transférabilité sera terminé et votre demande sera envoyée au département de LNP sur VoIP.ms

Le département de LNP traitera votre demande et vous enverra un courriel pour demander plus d'informations si nécessaire ou simplement pour confirmer que tout est correct et vous donnera une date FOC pour votre transfert dès que le transporteur actuel confirmera ces informations.

[[File:Portstep5.JPG|600px]]

Veuillez noter que certains transporteurs peuvent prendre quelques heures pour mettre à jour complètement leurs routages lorsqu'un numéro a été transféré, ce qui pourrait provoquer des situations aléatoires avec votre numéro à votre date FOC.

Veuillez contacter le service d'assistance si un numéro transféré est toujours inaccessible à certains fournisseurs après 24 heures après avoir été informé que le transfert était terminé.

Merci de votre compréhension.

Transférabilité des DID

2022-07-07T22:06:32Z

Rodrigo: /* Procédure de démarrage */

{| class="wikitable"
|+
|-
! Article in English !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Porting_a_Number English] ||
[https://wiki.voip.ms/article/Porteo_de_numeros Español]
|}

== Vidéo tutoriel ==

[[Image:PortThumbnail.png|200px|link=https://www.youtube.com/watch?v=vnVXPP1S9l0]]

== Transférabilité d’un numéro ==

La transférabilité d'un numéro est le processus de transfert d'un numéro d'un fournisseur vers un autre. Si vous êtes un client [http://voip.ms/ VoIP.ms] et que vous avez un numéro existant avec un autre fournisseur, vous pouvez éventuellement l'amener (le transferer) au réseau de [http://voip.ms/ VoIP.ms ]. Les numéros sans frais, les numéros locaux des états-unis/Canada et même les numéros internationaux peuvent être transférés vers [http://voip.ms/ VoIP.ms]. Depuis le 15 janvier 2020, tous les transferts sont gratuits partout au Canada et aux États-Unis48.

Notre département de LNP (Local Number Portability) gère le processus de transférabilité et guide le client à travers de ce processus. Ils sont également chargés de mettre à jour le client par courriel avec toutes les informations pertinentes sur le transfert à chaque fois qu'il y a un changement du statut de la demande de transférabilité. (Par exemple, lorsque les informations ont été soumises au transporteur, lorsqu'une date de transférabilité - connue sous le nom de FOC - a été reçue, lorsque le transfert est terminé, etc.)

== Numéros transférables ==

Nous pouvons transférer des numéros de la plupart des pays du monde entier, même si nous n'offrons pas de numéros DID de ces pays. Si vous souhaitez vérifier la transférabilité d'un numéro international, veuillez contacter notre personnel de LNP et fournissez l'indicatif du pays, l'indicatif régional et le numéro de téléphone, il est important de mentionner également si le numéro est un numéro national, géographique ou sans frais.
Vous pouvez nous envoyer un courriel à ports@voip.ms
Pour les télécopieurs, nous pouvons transférer des numéros locaux du Canada et des États-Unis, les frais de transférabilité par numéro sont de 15 USD.

Pour plus d'informations sur les prix, vous pouvez contacter le personnel de [http://voip.ms/ VoIP.ms], car le tarif peut varier en fonction du pays auquel appartient votre numéro.

== Frais de transférabilité internationale ==

Veuillez contacter le département LNP de VoIP.ms à [mailto: ports@voip.ms ports@voip.ms] pour confirmer la disponibilité et le prix final de vos numéros internationaux. N'oubliez pas de fournir le numéro complet ainsi que le nom et le code de la ville. Le nom du transporteur est également nécessaire.

Les prix sont sujets à changement sans préavis à tout moment.

== Voir les disponibilités ==

Tous les numéros d'un pays spécifique ne peuvent pas être transférés. Le facteur le plus important pour savoir si un numéro est portable ou non est la ville du numéro (également appelée centre tarifaire). Dans votre portail client, reportez-vous à la section Numéros DID, vous trouverez un lien pour la transférabilité des DID. Dans ce lien, vous pouvez vérifier si votre numéro est portable sur notre réseau, cliquez simplement sur le lien qui dit "Vérifier la disponibilité".

[[File:Port.png|thumb|none|600px]]

Important: pour les numéros canadiens, américains et sans frais, les frais de transférabilité sont gratuits par numéro afin de transférer sur notre réseau, le processus peut prendre environ 5 jours ouvrables avant que tout soit terminé.

== Procédure de démarrage ==

Une fois que vous avez vérifié que votre numéro est transférable, sur le même lien (transférabilité des DID) cliquez sur «Démarrer la procédure», un processus de 5 étapes vous sera présenté pour initier le transfert de votre numéro.

[[File:Steps.jpg|thumb|none|600px]]

: Important: assurez-vous d'avoir une numérisation de votre dernière facture/relevé au format PDF, MS Word ou sous forme de fichier image, SIGNÉ sur une partie vierge.
: Ne le signez pas sur des lignes ou des graphiques.

Après avoir suivi toutes les étapes du processus et confirmé votre commande, vous recevrez une notification par courriel de notre département de LNP, qui vous guidera tout au long du processus et vous fournira toutes les mises à jour nécessaires. Si des informations supplémentaires sont nécessaires, ils vous contacteront afin que vous puissiez être informé à tout moment.

Vous trouverez ici une explication détaillée de chaque étape à suivre pour commencer une demande de transférabilité:
* [[Transférer un numéro des États-Unis]]
* [[Transférer un numéro du Canada]]
* [[Transférer un numéro sans-frais]]

== Rejet du transfert ==

S'il y a un problème avec votre processus de transfert, le département de LNP vous informera par courriel des étapes suivantes à suivre pour résoudre ce problème. Vous pouvez en savoir plus sur les rejets de port et les raisons les plus courantes ici, [[Rejet du transfert]].

== Remarques importantes à retenir ==

Certaines exigences importantes que vous devez connaître avant de démarrer une demande de transférabilité:

*Nous ne sommes pas responsables des frais de transférabilité que votre opérateur peut facturer en les quittant, car c'est hors de notre contrôle. Avant de commencer un processus de transférabilité avec nous, veuillez contacter le transporteur actuel et lui demander quels sont les frais de transfert qu'il pourrait vous facturer.

*Assurez-vous de fournir les informations exactes telles qu'elles figurent sur le «dossier de service client» du transporteur actuel. Il s'agit généralement de votre adresse de service. Veuillez noter que l'adresse de service PEUT être différente de votre adresse de facturation. Les adresses de facturation seront généralement rejetées si ce n'est pas la même que votre adresse de service. Si vous n'êtes pas sûr des informations de service correctes, veuillez contacter votre fournisseur de services actuel pour obtenir le dossier de service à la clientèle avant de continuer.

*Au cours d'un processus de transférabilité régulier, votre numéro doit fonctionner avec le fournisseur actuel du numéro, ce qui signifie que vous devez également vous assurer que votre numéro est actif et qu'il n'est pas programmé pour l'annulation, jusqu'à ce que le transfert soit terminé. Les numéros déconnectés ne sont pas transferables.

*Si vous décidez de transférer votre numéro, vous devrez vous assurer que vous disposez d'un solde supérieur à 0 $. Sinon, notre système ne vous permettra pas de démarrer le processus tant que le solde n'est pas en position positive.

*Il est de la responsabilité du client de contacter l’ancien fournisseur '''après que''' le numéro a été complètement transféré à VoIP.ms afin de déconnecter le numéro et/ou les autres services.

*Il est important de se rappeler que, si la demande initiale est rejetée en raison du besoin d'informations supplémentaires ou d'une erreur, le temps de processus recommence après avoir été soumis à nouveau.

*Une fois que vous recevez une date de FOC, pour un numéro en cours de transférabilité, ce numéro est maintenant traité comme s'il était déjà sur notre réseau. Le numéro s'affichera dans votre liste DID disponible et vous pourrez le configurer. Vous devez configurer le DID pour pouvoir y accéder via le réseau VOIP.ms.

''Les numéros canadiens et américains sont activés sur un plan à la minute une fois transférés. Si vous préférez l'activer au forfait à taux fixe, merci de le mentionner dans le champ Notes/Commentaires, à l'étape 5 de la demande de transférabilité..''

== Qu'en est-il du transfert des numéros Voip.ms vers des autres fournisseurs? ==

Si vous souhaitez transférer un numéro de notre service, vous pouvez le faire à tout moment en lançant une demande de transfert avec le nouveau fournisseur que vous utiliserez. Quant aux informations dont vous aurez besoin, vous pouvez les demander par courriel à [mailto:ports@voip.ms ports@voip.ms] à partir de l'adresse courriel associée à votre compte, il suffit de nous indiquer le numéro que vous transfererez.

Les numéros locaux du Canada et les numéros sans frais sont autorisés tant que les informations correspondent à ce qui se trouve dans votre section coordonnées et que vous avez un solde positif.
Veuillez éviter de supprimer le numéro car dans la plupart des cas, le numéro n'est pas encore transféré et si vous le supprimez, vous risquez de le perdre. Une fois le numéro transféré, le personnel de LNP le supprimera de votre compte.
Nous ne sommes informés que lorsque le numéro a été transféré afin que nous puissions le supprimer. Nous n'avons aucun aperçu d'une demanande antérieure à cela. S'il vous plaît laissez-nous savoir s'il y a un rejet spécifique que vous avez reçu pour que nous puissions être en mesure de vous aider.

Il en va de même pour les transferts des numéros américains puisque nous ne sommes pas une ESLC, nous ne sommes pas informés lorsqu'un numéro est rejeté ou transféré. Veuillez ouvrir un billet à notre département de LNP s'il y a un rejet spécifique que vous avez reçu. Assurez-vous également de supprimer le numéro une fois que le nouveau transporteur a confirmé qu'il a été correctement transféré et testé avec eux.

Veuillez ouvrir un billet à notre département de LNP si vous obtenez un rejet lors du transfert de votre numéro.
[[category:guides]]

Portear un número de lada sin costo

2022-07-07T22:02:31Z

Rodrigo:

Puede portear o transferir uno o varios números dentro de una solicitud. Tenga en cuenta que para portear o transferir varios números en una sola solicitud, todos los números deben estar en la misma factura y cuenta con el proveedor actual. Todos deben estar asociados al mismo número de teléfono de facturación (BTN). No debe mezclar números de lada sin costo y números locales en la misma solicitud. Lo mismo ocurre con los números canadienses y estadounidenses. Deberá iniciar una nueva solicitud si la información es diferente de alguna manera.

La tarifa de portabilidad o transferencia para el proveedor canadiense y estadounidense por número es gratuita.

'''Tenga en cuenta:''' los números de lada sin costo no tienen fecha de FOC, simplemente se entregan a nuestro proveedor sin previo aviso. Siempre estamos monitoreando el porteo de este tipo de números para agregar el (los) número (s) tan pronto como se porteen o transfieran para evitar perder llamadas. El proceso puede tardar entre 5 días hábiles.

Todos los números de lada sin costo de USA y Canadá pueden portearse o transferirse a VoIP.ms siempre que el proveedor actual no rechace la solicitud de porteo. Comuníquese con su proveedor actual antes de iniciar una solicitud de porteo, para asegurarse de que esté de acuerdo con la solicitud de porteo y para asegurarse de que no tiene ningún tipo de contrato con ellos o cualquier otra razón por la que puedan rechazar la solicitud de porteo.
En las siguientes líneas encontrará todos los pasos necesarios para portear o transferir un número de lada sin costo existente de otro proveedor a VoIP.MS

===Paso 1===

Primero debe confirmar el tipo de solicitud de su proceso de porteo. En este caso será un número de lada sin costo. Asegúrese de seleccionar la opción de Toll Free correcta, ya que las tarifas se facturan de manera diferente para las llamadas de EUA y las llamadas de Canadá, según lo que seleccione. Comuníquese con nuestro personal de soporte si desea obtener más información sobre estas tarifas.

[[File:Lnptollfreestep1.JPG|600px]]

'''Selección del tipo de proveedor:'''
'''Proveedor Americano, solo llamadas estadounidenses:'''
Su número de lada sin costo funcionará para las personas que llaman de EUA, a una tarifa de 1.9 centavos por minuto. Esto se puede cambiar después para EUA / Canadá.
La tarifa mensual es de $ 0.99 a partir de la fecha de entrega.

'''Proveedor Americano, llamadas estadounidenses y canadienses permitidas:'''
Su número de lada sin costo funcionará para las personas que llaman de EUA y Canadá, a una tarifa de 1.9 centavos por minuto para las personas que llaman
de USA y 8 centavos por minuto para las personas que llaman de Canadá. La tarifa mensual es $ 0.99 por mes a partir de la fecha de entrega.

'''Proveedor Canadiense:'''
Su número de lada sin costo funcionará para las personas que llaman de EUA y Canadá, a una tarifa de 2.7 centavos por minuto para ambos países.
La tarifa mensual es de $ 1.25 por mes a partir de la fecha de entrega.

===Paso 2===

Ahora debe ingresar el (los) número (s) que le gustaría portear o transferir. Si tiene más de 1 número con el proveedor actual pero solo desea portear o transferir uno o algunos de ellos, debe marcar Sí en la sección "Partial Port". Si desea transferirlos a todos, debe marcar No en "Partial Port" y debe ingresar todos los números en "DID Number (s) to port".

[[File:Lnptollfreestep2.JPG|600px]]

===Paso 3===
Ahora debe ingresar toda la información requerida. Debe ser exactamente como aparece en la factura con el proveedor actual.
Si planea portear o transferir un número con un nombre diferente al suyo a una cuenta de VoIP.ms, solo tiene que completar la información tal como aparece en la factura. No importa si el nombre de la cuenta del proveedor actual no coincide con la información en VoIP.ms.

Debe ingresar la información del proveedor de servicios / carrier. Lo que se necesita es su número de cuenta de cliente y el nombre del proveedor de servicios, tal como aparece en la base de datos del carrier actual del número.

[[File:portstep3.JPG|600px]]

===Paso 4===

Ahora es necesario cargar una copia escaneada y firmada a mano de la ultima factura disponible con su proveedor actual. Coloque su firma en un área en blanco donde no haya elementos que interfieran con ella. Si el proveedor del número no proporciona una factura, puede tomar una captura de pantalla desde el portal del cliente del proveedor actual que muestre el número a portear y la información de la cuenta.

Si desea incluir algún comentario o información adicional en este porteo, puede hacerlo en el campo Notes / Comments.

Tenga en cuenta que la opción de base de datos CNAM / LIDB no se aplica cuando se portean o transfieren números de lada sin costo.

[[File:portstep4.JPG|600px]]

===Paso 5===

El sistema le mostrará los números que serán porteados o transferidos, la tarifa de porteo o transferencia cuando corresponda, por número y el monto total que se debitará de su saldo. Confirme que toda la información sea correcta.

Después de esto, se completará el proceso de porteo o transferencia y su solicitud se enviará al departamento de LNP en VoIP.ms

El departamento de LNP procesará su solicitud de manera oportuna y le enviarán un correo electrónico solicitando más información si es necesario o simplemente para confirmar que todo está correcto.

[[File:portstep5.JPG|600px]]

Tenga en cuenta que algunos proveedores pueden tardar algunas horas en actualizar completamente sus rutas cuando se ha porteado o transferido un número y esto podría causar situaciones aleatorias con su número en su fecha FOC.

Si algunos proveedores aún no pueden comunicarse con un número transferido después de 24 horas desde que se le informó que la transferencia se había completado, comuníquese con el departamento de soporte.

Gracias por su comprensión.

Portear un número de lada sin costo

2022-07-07T22:00:32Z

Rodrigo:

Puede portear o transferir uno o varios números dentro de una solicitud. Tenga en cuenta que para portear o transferir varios números en una sola solicitud, todos los números deben estar en la misma factura y cuenta con el proveedor actual. Todos deben estar asociados al mismo número de teléfono de facturación (BTN). No debe mezclar números de lada sin costo y números locales en la misma solicitud. Lo mismo ocurre con los números canadienses y estadounidenses. Deberá iniciar una nueva solicitud si la información es diferente de alguna manera.

La tarifa de portabilidad o transferencia para el proveedor canadiense y estadounidense por número es gratuita.

'''Tenga en cuenta:''' los números de lada sin costo no tienen fecha de FOC, simplemente se entregan a nuestro proveedor sin previo aviso. Siempre estamos monitoreando el porteo de este tipo de números para agregar el (los) número (s) tan pronto como se porteen o transfieran para evitar perder llamadas. El proceso puede tardar entre 5 días hábiles.

Todos los números de lada sin costo de USA y Canadá pueden portearse o transferirse a VoIP.ms siempre que el proveedor actual no rechace la solicitud de porteo. Comuníquese con su proveedor actual antes de iniciar una solicitud de porteo, para asegurarse de que esté de acuerdo con la solicitud de porteo y para asegurarse de que no tiene ningún tipo de contrato con ellos o cualquier otra razón por la que puedan rechazar la solicitud de porteo.
En las siguientes líneas encontrará todos los pasos necesarios para portear o transferir un número de lada sin costo existente de otro proveedor a VoIP.MS

===Paso 1===

Primero debe confirmar el tipo de solicitud de su proceso de porteo. En este caso será un número de lada sin costo. Asegúrese de seleccionar la opción de Toll Free correcta, ya que las tarifas se facturan de manera diferente para las llamadas de EUA y las llamadas de Canadá, según lo que seleccione. Comuníquese con nuestro personal de soporte si desea obtener más información sobre estas tarifas.

[[File:Lnptollfreestep1.JPG|600px]]

'''Selección del tipo de proveedor:'''
'''Proveedor Americano, solo llamadas estadounidenses:'''
Su número de lada sin costo funcionará para las personas que llaman de EUA, a una tarifa de 1.9 centavos por minuto. Esto se puede cambiar después para EUA / Canadá.
La tarifa mensual es de $ 0.99 a partir de la fecha de entrega.

'''Proveedor Americano, llamadas estadounidenses y canadienses permitidas:'''
Su número de lada sin costo funcionará para las personas que llaman de EUA y Canadá, a una tarifa de 1.9 centavos por minuto para las personas que llaman
de USA y 8 centavos por minuto para las personas que llaman de Canadá. La tarifa mensual es $ 0.99 por mes a partir de la fecha de entrega.

'''Proveedor Canadiense:'''
Su número de lada sin costo funcionará para las personas que llaman de EUA y Canadá, a una tarifa de 2.7 centavos por minuto para ambos países.
La tarifa mensual es de $ 1.25 por mes a partir de la fecha de entrega.

===Paso 2===

Ahora debe ingresar el (los) número (s) que le gustaría portear o transferir. Si tiene más de 1 número con el proveedor actual pero solo desea portear o transferir uno o algunos de ellos, debe marcar Sí en la sección "Partial Port". Si desea transferirlos a todos, debe marcar No en "Partial Port" y debe ingresar todos los números en "DID Number (s) to port".

[[File:Lnptollfreestep2.JPG|600px]]

===Paso 3===
Ahora debe ingresar toda la información requerida. Debe ser exactamente como aparece en la factura con el proveedor actual.
Si planea portear o transferir un número con un nombre diferente al suyo a una cuenta de VoIP.ms, solo tiene que completar la información tal como aparece en la factura. No importa si el nombre de la cuenta del proveedor actual no coincide con la información en VoIP.ms.

Debe ingresar la información del proveedor de servicios / carrier. Lo que se necesita es su número de cuenta de cliente y el nombre del proveedor de servicios, tal como aparece en la base de datos del carrier actual del número.

[[File:portstep3.JPG|600px]]

===Paso 4===

Ahora es necesario cargar una copia escaneada y firmada a mano de la ultima factura disponible con su proveedor actual. Coloque su firma en un área en blanco donde no haya elementos que interfieran con ella. Si el proveedor del número no proporciona una factura, puede tomar una captura de pantalla desde el portal del cliente del proveedor actual que muestre el número a portear y la información de la cuenta.

Si desea incluir algún comentario o información adicional en este porteo, puede hacerlo en el campo Notes / Comments.

Tenga en cuenta que la opción de base de datos CNAM / LIDB no se aplica cuando se portean o transfieren números de lada sin costo.

[[File:portstep4.JPG|600px]]

===Paso 5===

El sistema le mostrará los números que serán porteados o transferidos, la tarifa de porteo o transferencia cuando corresponda, por número y el monto total que se debitará de su saldo. Confirme que toda la información sea correcta.

Después de esto, se completará el proceso de porteo o transferencia y su solicitud se enviará al departamento de LNP en VoIP.ms

El departamento de LNP procesará su solicitud de manera oportuna y le enviarán un correo electrónico solicitando más información si es necesario o simplemente para confirmar que todo está correcto.

Tenga en cuenta que algunos proveedores pueden tardar algunas horas en actualizar completamente sus rutas cuando se ha porteado o transferido un número y esto podría causar situaciones aleatorias con su número en su fecha FOC.

Si algunos proveedores aún no pueden comunicarse con un número transferido después de 24 horas desde que se le informó que la transferencia se había completado, comuníquese con el departamento de soporte.

Gracias por su comprensión.

Portear un número Canadiense

2022-07-07T21:43:20Z

Rodrigo:

Puede portear o transferir uno o varios números dentro de una solicitud. Tenga en cuenta que para hacerlo, todos los números deben tener la misma información de cliente con el proveedor actual. La tarifa de porteo o transferencia por números locales o números de lada sin costo es gratuita. No puede mezclar números de lada sin costo y números locales en la misma solicitud. Si la información es diferente de alguna manera, deberá iniciar otra solicitud.

'''Tenga en cuenta:''' El proceso regularmente tarda una semana.

En las siguientes líneas, encontrará todos los pasos necesarios para portear o transferir un número Canadiense existente de otro proveedor a VoIP.MS
Antes de iniciar el proceso de porteo, es muy importante verificar si su número puede ser porteado o transferido a la red VoIP.MS, confirme esto en http://wiki.voip.ms/article/Porting_a_Number#Check_Availability

===Paso 1===

Primero debe confirmar el tipo de solicitud de su proceso de porteo. En este caso será un número Canadiense.

[[File:Lnpcanadastep1.JPG|600px]]

===Paso 2===

Ahora debe ingresar el (los) número (s) que desea portear o transferir. Al hacer clic en los signos de interrogación junto a los campos, habrá más detalles disponibles.

Si tiene más de 1 número con el proveedor actual pero solo desea transferir uno o algunos de ellos, debe marcar SÍ en esta sección y luego escribir la lista de servicios y / o números que permanecerán con el proveedor actual y qué hacer con ellos (desconectarlos, dejarlos como están, etc.)

*Tenga en cuenta que algunos proveedores no permiten esto y exigen que lo que queda con ellos debe ser cancelado o transferido, verifique esto con ellos antes de continuar.

Si desea portealos o transferirlos todos, debe marcar NO en "Partial Port" y debe ingresar todos los números en "List of Landline Numbers to Port" o en "List of Mobile Number to Port".
Una vez hecho esto, deberá especificar si los números son para uso residencial o comercial (business).
Si va a portear o transferir un número de teléfono móvil, debe proporcionar el PIN de la cuenta. (Si el número no es un teléfono celular, puede dejar estos campos en blanco).

'''Para los porteos inalámbricos en Canadá, algunos proveedores pueden enviar un SMS o un correo electrónico al propietario con respecto a la aprobación de la solicitud de porteo actual. Una vez que reciba este aviso, tiene 90 minutos para responder y aprobar el porteo; de lo contrario, el proveedor actual puede rechazar la solicitud del porteo y cancelar el proceso.'''

[[File:Untitled-1 copy.jpg|600px]]

===Paso 3===

Ahora debe ingresar toda la información requerida. Debe ser exactamente como aparece en el CSR (Registro de servicio al cliente) del proveedor actual. Tenga en cuenta que su Registro de servicio al cliente puede diferir de su información de facturación. Si no está seguro de cuál es la información de CSR, comuníquese con su proveedor de servicios actual para solicitar la CSR, ya que es la información más importante para aumentar las posibilidades de tener un porteo exitoso.

Si planea portear o transferir un número con un nombre diferente al suyo a una cuenta de VoIP.ms, debe completar la solicitud de transferencia utilizando la información que aparece en el CSR. No importa si el nombre en la cuenta del proveedor actual no coincide con la información en VoIP.ms, recuerde que necesitamos hacer coincidir la información que tiene el proveedor actual.

El campo "Customer Company Name" es solo para números comerciales (Business numbers), ingrese el nombre comercial si corresponde; de lo contrario, déjelo en blanco.

Debe ingresar el nombre del proveedor de servicios, que es su proveedor actual y el número de cuenta de cliente que tiene con el proveedor actual.

[[File:portstep3.JPG|600px]]

===Paso 4===

Ahora es necesario cargar una copia escaneada y firmada a mano de la ultima factura disponible con su proveedor actual. Coloque su firma en una parte en blanco donde no haya elementos que interfieran con ella. Si el proveedor del número no proporciona una factura, puede tomar una captura de pantalla de su Portal del proveedor actual donde muestra su número e información de cuenta.

Si desea incluir algún comentario o información adicional a este porteo, puede hacerlo en el campo Notes / Comments.

[[File:portstep4.JPG|600px]]

===Paso 5===

El sistema le mostrará los números que se portearán o transferirán, la tarifa de porteo o transferencia cuando corresponda, por número y el monto total que se debitará de su saldo. Confirme que toda la información sea correcta.

Después de esto, se completará el proceso de porteo o transferencia y su solicitud se enviará al departamento de LNP en VoIP.ms

El departamento de LNP procesará su solicitud y le enviará un correo electrónico solicitando más información si es necesario o simplemente para confirmar que todo está correcto y le dará una fecha FOC para su porteo tan pronto como el proveedor actual confirme esta información.

[[File:portstep5.JPG|600px]]

Tome en cuenta que algunos proveedores pueden tardar algunas horas en actualizar completamente sus rutas cuando se ha porteado o transferido un número y esto podría causar situaciones aleatorias con su número en su fecha FOC.

Si algunos proveedores aún no pueden comunicarse con un número transferido después de 24 horas desde que se le informó que la transferencia se había completado, comuníquese con el departamento de soporte.

Gracias por su comprensión.

Portear un número de USA

2022-07-07T21:04:49Z

Rodrigo:

Puede portear o transferir uno o varios números dentro de una solicitud de porteo. Tenga en cuenta que para portear o transferir varios números en una solicitud, todos los números deben estar en la misma factura y pertenecer a la misma cuenta con el proveedor actual. Todos deben estar asociados al mismo número de teléfono de facturación; si en alguna manera la información es diferente, deberá iniciar otra solicitud. La tarifa es gratuita (por tiempo limitado). No puede mezclar números de lada sin costo y números locales en la misma solicitud.

Tenga en cuenta: El proceso de transferencia toma de 5 días hábiles dependiendo de que tan cooperativo y / o ocupado esté el proveedor actual.
En las siguientes líneas encontrará todos los pasos necesarios para portear o transferir un número estadounidense existente de otro proveedor a VoIP.MS
Antes de iniciar el proceso de transferencia, es muy importante verificar si su número puede ser transferido a la red VoIP.MS. Confirme esto en http://wiki.voip.ms/article/Porting_a_Number#Check_Availability [[1]]

===Paso 1===

Primero debe leer nuestras notas y condiciones para el porteo. La primera línea confirma que está transfiriendo un número local de EUA.

[[File:portstep1.JPG|600px]]

===Paso 2===

Ahora debe ingresar el (los) número (s) que desea portear o transferir. Al hacer clic en los signos de interrogación junto a los campos, habrá más detalles disponibles. Si tiene más de 1 número con el proveedor actual pero solo desea transferir uno o algunos de ellos, debe marcar SÍ en esta sección y luego escribir la lista de servicios y / o números que permanecerán con el proveedor actual y también debe indicar qué hacer con ellos (desconectarlos, dejarlos como están, etc.)

*Tenga en cuenta que algunos proveedores no permiten ésto y exigen que lo que les queda debe ser cancelado o porteado (transferido).
Si desea transferirlos todos, debe marcar NO en "Partial Port" y debe ingresar todos los números en "DID Number(s) to port".
Una vez hecho esto, deberá especificar si los números son para uso residencial o comercial. Si va a portear o transferir un número de teléfono móvil, debe proporcionar los 4 últimos dígitos del SSN y el número PIN.

[[File:portstep2.JPG|600px]]

===Paso 3===

Ahora debe ingresar toda la información requerida. Debe ser exactamente como aparece en el CSR (Registro de servicio al cliente) del proveedor actual. Tenga en cuenta que su Registro de servicio al cliente puede diferir de su información de facturación. Si no está seguro de cuál es la información de CSR, comuníquese con su proveedor de servicios actual para solicitar la CSR, ya que es la información más importante para aumentar las posibilidades de tener un porteo exitoso.

Si planea portear o transferir un número con un nombre diferente al suyo a una cuenta de VoIP.ms, debe completar la solicitud de portabilidad o transferencia utilizando la información que aparece en el CSR. No importa si el nombre en la cuenta del proveedor actual no coincide con la información en VoIP.ms, recuerde que necesitamos hacer coincidir la información que tiene el proveedor actual.

El campo "Customer Company Name" es solo para números comerciales (Business numbers), ingrese el nombre comercial si corresponde; de lo contrario, déjelo en blanco.

Debe ingresar el nombre del proveedor de servicios, que es su proveedor actual y el número de cuenta de cliente que tiene con el proveedor actual.

[[File:portstep3.JPG|600px]]

===Paso 4===

Ahora es necesario cargar una copia escaneada y firmada a mano de la ultima factura disponible con su proveedor actual. Coloque su firma en una parte en blanco donde no haya elementos que interfieran con ella. Si el proveedor del número no proporciona una factura, puede tomar una captura de pantalla del portal del proveedor actual que muestra el número a portear y la información del cliente; la captura de pantalla también debe estar firmada a mano.
Si desea incluir algún comentario o información adicional a este porteo, puede hacerlo en el campo Notes / Comments.

Si desea que su número se pueda actualizar en la información de la base de datos CNAM / LIDB, puede dejar una nota en la solicitud de porteo o transferencia, indicando que desea que el número sea porteado o transferido a un proveedor que admita este proceso, nuestro departamento de LNP se encargará de coordinarse con el proveedor para hacer que el número se transfiera a uno que admita el proceso de actualización del nombre del identificador de llamadas (CNAM), tenga en cuenta que esto no garantiza que se pueda hacer, ya que no todos los números se pueden asignar con un proveedor que lo admita. Pregunte al departamento de LNP del personal de soporte regular sobre el costo para agregar el número a la base de datos CNAM / LIDB

[[File:portstep4.JPG|600px]]

===Paso 5===

El sistema le mostrará los números que se portearán o transferirán, la tarifa de porteo o transferencia cuando corresponda por número y el monto total que se debitará de su saldo. Confirme que toda la información sea correcta.

Después de esto, se completará el proceso de porteo o transferencia y su solicitud se enviará al departamento de LNP en VoIP.ms

El Departamento de LNP procesará su solicitud y le enviará un correo electrónico solicitando más información si es necesario o simplemente para confirmar que todo está correcto y le dará una fecha FOC para su porteo tan pronto como el proveedor actual confirme esta información.

[[File:Portstep5.JPG|600px]]

Tenga en cuenta que algunos proveedores pueden tardar algunas horas en actualizar completamente sus rutas cuando se ha porteado o transferido un número y esto podría causar situaciones aleatorias con su número en su fecha FOC.

Si algunos proveedores aún no pueden comunicarse con un número transferido después de 24 horas desde que se le informó que la transferencia se había completado, comuníquese con el departamento de soporte.

Gracias por su comprensión.

Portear un número de USA

2022-07-07T21:02:52Z

Rodrigo: /* Paso 3 */

Puede portear o transferir uno o varios números dentro de una solicitud de porteo. Tenga en cuenta que para portear o transferir varios números en una solicitud, todos los números deben estar en la misma factura y pertenecer a la misma cuenta con el proveedor actual. Todos deben estar asociados al mismo número de teléfono de facturación; si en alguna manera la información es diferente, deberá iniciar otra solicitud. La tarifa es gratuita (por tiempo limitado). No puede mezclar números de lada sin costo y números locales en la misma solicitud.

Tenga en cuenta: El proceso de transferencia toma de 5 días hábiles dependiendo de que tan cooperativo y / o ocupado esté el proveedor actual.
En las siguientes líneas encontrará todos los pasos necesarios para portear o transferir un número estadounidense existente de otro proveedor a VoIP.MS
Antes de iniciar el proceso de transferencia, es muy importante verificar si su número puede ser transferido a la red VoIP.MS. Confirme esto en http://wiki.voip.ms/article/Porting_a_Number#Check_Availability [[1]]

===Paso 1===

Primero debe leer nuestras notas y condiciones para el porteo. La primera línea confirma que está transfiriendo un número local de EUA.

[[File:portstep1.JPG|600px]]

===Paso 2===

Ahora debe ingresar el (los) número (s) que desea portear o transferir. Al hacer clic en los signos de interrogación junto a los campos, habrá más detalles disponibles. Si tiene más de 1 número con el proveedor actual pero solo desea transferir uno o algunos de ellos, debe marcar SÍ en esta sección y luego escribir la lista de servicios y / o números que permanecerán con el proveedor actual y también debe indicar qué hacer con ellos (desconectarlos, dejarlos como están, etc.)

*Tenga en cuenta que algunos proveedores no permiten ésto y exigen que lo que les queda debe ser cancelado o porteado (transferido).
Si desea transferirlos todos, debe marcar NO en "Partial Port" y debe ingresar todos los números en "DID Number(s) to port".
Una vez hecho esto, deberá especificar si los números son para uso residencial o comercial. Si va a portear o transferir un número de teléfono móvil, debe proporcionar los 4 últimos dígitos del SSN y el número PIN.

[[File:portstep2.JPG|600px]]

===Paso 3===

Ahora debe ingresar toda la información requerida. Debe ser exactamente como aparece en el CSR (Registro de servicio al cliente) del proveedor actual. Tenga en cuenta que su Registro de servicio al cliente puede diferir de su información de facturación. Si no está seguro de cuál es la información de CSR, comuníquese con su proveedor de servicios actual para solicitar la CSR, ya que es la información más importante para aumentar las posibilidades de tener un porteo exitoso.

Si planea portear o transferir un número con un nombre diferente al suyo a una cuenta de VoIP.ms, debe completar la solicitud de portabilidad o transferencia utilizando la información que aparece en el CSR. No importa si el nombre en la cuenta del proveedor actual no coincide con la información en VoIP.ms, recuerde que necesitamos hacer coincidir la información que tiene el proveedor actual.

El campo "Customer Company Name" es solo para números comerciales (Business numbers), ingrese el nombre comercial si corresponde; de lo contrario, déjelo en blanco.

[[File:portstep3.JPG|600px]]

===Paso 4===

Debe ingresar el nombre del proveedor de servicios, que es su proveedor actual y el número de cuenta de cliente que tiene con el proveedor actual.

[[File:portstep4.JPG|600px]]

===Paso 5===

Ahora es necesario cargar una copia escaneada y firmada a mano de la ultima factura disponible con su proveedor actual. Coloque su firma en una parte en blanco donde no haya elementos que interfieran con ella. Si el proveedor del número no proporciona una factura, puede tomar una captura de pantalla del portal del proveedor actual que muestra el número a portear y la información del cliente; la captura de pantalla también debe estar firmada a mano.
Si desea incluir algún comentario o información adicional a este porteo, puede hacerlo en el campo Notes / Comments.

Si desea que su número se pueda actualizar en la información de la base de datos CNAM / LIDB, puede dejar una nota en la solicitud de porteo o transferencia, indicando que desea que el número sea porteado o transferido a un proveedor que admita este proceso, nuestro departamento de LNP se encargará de coordinarse con el proveedor para hacer que el número se transfiera a uno que admita el proceso de actualización del nombre del identificador de llamadas (CNAM), tenga en cuenta que esto no garantiza que se pueda hacer, ya que no todos los números se pueden asignar con un proveedor que lo admita. Pregunte al departamento de LNP del personal de soporte regular sobre el costo para agregar el número a la base de datos CNAM / LIDB

[[File:Portstep5.JPG|600px]]

===Paso 6===

El sistema le mostrará los números que se portearán o transferirán, la tarifa de porteo o transferencia cuando corresponda por número y el monto total que se debitará de su saldo. Confirme que toda la información sea correcta.

Después de esto, se completará el proceso de porteo o transferencia y su solicitud se enviará al departamento de LNP en VoIP.ms

El Departamento de LNP procesará su solicitud y le enviará un correo electrónico solicitando más información si es necesario o simplemente para confirmar que todo está correcto y le dará una fecha FOC para su porteo tan pronto como el proveedor actual confirme esta información.

[[File:Portstep6.JPG|600px]]

Tenga en cuenta que algunos proveedores pueden tardar algunas horas en actualizar completamente sus rutas cuando se ha porteado o transferido un número y esto podría causar situaciones aleatorias con su número en su fecha FOC.

Si algunos proveedores aún no pueden comunicarse con un número transferido después de 24 horas desde que se le informó que la transferencia se había completado, comuníquese con el departamento de soporte.

Gracias por su comprensión.

Porteo de numeros

2022-07-07T19:29:48Z

Rodrigo: /* Procedimiento de Inicio */

{| class="wikitable"
|+
|-
! Article in English !! Article en Français
|-
| [https://wiki.voip.ms/article/Porting_a_Number English] ||
[https://wiki.voip.ms/article/Transf%C3%A9rabilit%C3%A9_des_DID Français]
|}

== Video Tutorial ==

[[Image:PortThumbnail.png|200px|link=https://www.youtube.com/watch?v=vnVXPP1S9l0]]

== Portear un número==

Portear un número es el proceso de transferir un número de un proveedor a otro. Si es cliente de [http://voip.ms/ VoIP.ms] y tiene un número existente con un proveedor diferente, opcionalmente puede traerlo (port in) a la red [http://voip.ms/ VoIP.ms]. Los números de lada sin costo, los números locales de EUA / Canadá e incluso los números internacionales se pueden transferir a [http://voip.ms/ VoIP.ms]. Desde el 15 de enero de 2020, todas las transferencias son gratuitas en Canadá y US48.

Nuestro Departamento de Portabilidad Local (LNP) maneja el proceso de transferencia y guía al cliente durante el proceso. También se encargan de actualizar al cliente vía correo electrónico con cualquier información relevante sobre el porteo cada vez que se produce un cambio en el estado de la solicitud del porteo. (Por ejemplo, cuando se ha enviado la información al carrier, cuando se ha recibido una fecha de transferencia, conocida como FOC, cuando se ha completado el porteo, etc.)

== Números porteables ==

Podemos portear números de la mayoría de los países de todo el mundo, incluso si no ofrecemos números DID de esos países. Si desea verificar la portabilidad de un número internacional, comuníquese con nuestro personal de LNP y proporcione el código del país, el código de área y el número telefónico, es importante mencionar también si el número es un número nacional, un numéro geográfico o un numéro de lada sin costo. Para porteo de números fax puede enviarnos un correo electrónico a ports@voip.ms, podemos transferir desde números locales de Canadá y de Estados Unidos,la tarifa de portabilidad por número fax es de $ 15 USD.
Para más información sobre precios puedes contactar al personal de VoIP.ms [http://voip.ms/ VoIP.ms], ya que la tarifa puede variar dependiendo del país al que pertenezca tu número.

== Tarifas de Porteo Internacional ==

Comuníquese con el Departamento LNP de VoIP.ms en [mailto:ports@voip.ms ports@voip.ms] para confirmar la disponibilidad y el precio final de sus números internacionales. Recuerde proporcionar el número completo junto con el nombre y el código de la ciudad. También se necesita el nombre del carrier.
Los precios están sujetos a cambios sin previo aviso en cualquier momento.

== Consultar Disponibilidad ==
No se pueden portear(transferir) todos los números de un país específico. El factor más importante para saber si un número es portáble o no es la ciudad del número (también llamado
ratecenter). En su portal de clientes, consulte la sección DID Number, encontrará un enlace para la Portabilidad DID (DID Portability). En este enlace puede verificar si su número es porteable o si se puede transferir a nuestra red, simplemente haga clic en el enlace que dice "Check availability"(Verificar Disponibilidad).

[[File:Port.png|thumb|none|600px]]

Importante: Para los números canadienses, estadounidenses y de lada sin costo (Toll Free), la tarifa de porteo o transferencia a nuestra red es gratuita, el proceso de porteo puede tomar alrededor de 5 días hábiles.

== Procedimiento de Inicio==
Una vez que haya verificado que su número puede ser porteado o transferido, en el mismo enlace (DID Portability) haga clic en "Start procedure" (Iniciar procedimiento) y se le presentará un proceso de 5 pasos para iniciar con el porteo de su número.

[[File:Steps.jpg|thumb|none|600px]]

Importante: asegúrese de tener un escaneo de su última factura / estado de cuenta en PDF, MS Word o como un archivo de imagen, FIRMADO en una parte en blanco.
No lo firme sobre líneas o gráficos.

Luego de seguir todos los pasos en el proceso y confirmar su pedido, recibirá una notificación por correo electrónico de nuestro Departamento de LNP, que le guiará durante todo el proceso y le brindará todas las actualizaciones necesarias. Si se requiere alguna información adicional se pondrán en contacto con usted para que pueda estar informado en todo momento.
Aquí puede encontrar una explicación detallada de cada paso que debe seguir para iniciar una solicitud de porteo:

* [[Portear un número de USA | Portear un número de E.U.A.]]
* [[Portear un número Canadiense | Portear un número Canadiense]]
* [[Portear un número de lada sin costo | Portear un número de lada sin costo]]

== Rechazo de Porteo ==
Si hay un problema con su proceso de porteo, el departamento de LNP le notificará por correo electrónico sobre los siguientes pasos a seguir para solucionar este problema.
Puede leer más sobre los rechazos de porteos y las razones más comunes aquí, [Port Rejection]].

== Notas Importantes para Recordar ==

Algunos requisitos importantes que debe conocer antes de iniciar una solicitud de porteo :

*No somos responsables de ninguna tarifa de porteo que su proveedor pueda cobrar al dejarlos, ya que está fuera de nuestro control. Antes de comenzar una solicitud de porteo o transferencia con nosotros, comuníquese con el proveedor actual (losing carrier) y pregúntele sobre cualquier tarifa de porteo que le puedan cobrar.

* Asegúrese de proporcionar la información exacta tal como se encuentra en el Registro de servicio al cliente del proveedor actual (losing carrier). Esta suele ser su dirección de servicio. Tenga en cuenta que la dirección de servicio PUEDE ser diferente de su dirección de facturación. Las direcciones de facturación generalmente se rechazarán si no son las mismas que su dirección de servicio. Si no está seguro de cuál es la información de servicio correcta, comuníquese con su proveedor de servicios actual para obtener el Registro de servicio al cliente antes de continuar.

*Durante un proceso de porteo regular, su número debe estar funcionando con el proveedor actual, lo que significa que también debe asegurarse de que su número esté activo y no programado para cancelación, hasta que se complete la portabilidad. Los números desconectados no se pueden portear.

*Si decide portear o transferir su número, deberá asegurarse de tener un saldo superior a $ 0. De lo contrario, nuestro sistema no le permitirá iniciar el proceso hasta que el saldo sea positivo.

*Es responsabilidad del cliente ponerse en contacto con el proveedor actual (losing carrier) después de que el número se haya porteado o transferido por completo a VoIP.ms para que el número y / u otros servicios se desconecten de ellos.

*Es importante recordar que, si la solicitud inicial regresa rechazada debido a la necesidad de información adicional o algún error, el tiempo de proceso comienza nuevamente después de que se haya reenviado.

*Una vez que recibe un FOC o la fecha para la cual el número estaría completamente proteado a nuestro servicio, el número se trata como si ya estuviera en nuestra red. El número se mostrará en su lista de DID disponible y podrá configurarlo. Debe configurar el DID para poder acceder a él a través de la red VOIP.ms.

''Los números de Canadá y de EUA se activan en el plan por minuto una vez que se portean o transfieren. Si prefiere que se active con el plan de tarifa plana (Flat rate plan), menciónelo en el campo Notas / Comentarios del paso 5 de la solicitud de porteo.''

==¿Qué pasa si porteo fuera de VoIP.ms? ==

Si desea portear o transferir un número de nuestro servicio hacia otro proveedor, puede hacerlo en cualquier momento iniciando una solicitud de porteo o transferencia con el nuevo proveedor que utilizará. En cuanto a la información que necesitará, puede solicitarla por correo electrónico a ports@voip.ms desde la dirección de correo electrónico asociada a su cuenta, solo háganos saber el número que porteará o transferirá.
Los porteos de números hacia otros proveedores de llamadas locales y números de lada sin costo de Canadá están autorizados siempre que la información coincida con la que se encuentra en la sección "Contact Information" y tenga un saldo positivo. Evite eliminar el número, ya que en la mayoría de los casos el número aún no se ha porteado o transferido y, si lo elimina, puede perderlo.
Una vez que se portee o transfiere el número hacia otro proveedor, el personal de LNP lo eliminará de su cuenta. Solo se nos notifica una vez que el número haya sido porteado o transferido para que podamos eliminarlo. No tenemos información sobre una solicitud anterior a esa. En caso de recibir un rechazo en su solicitud de porteo, háganoslo saber, también díganos si hay un rechazo en específico para que podamos asistirle mejor.

Esto es lo mismo para los porteos de números de EUA hacia otros proveedores, ya que no somos un CLEC, no se nos informa cuando un número es rechazado o porteado. En caso de recibir un rechazo en específico abra un ticket a nuestro departamento de LNP. Además, asegúrese de eliminar el número después de que el nuevo proveedor confirme que se ha porteado o transferido y probado correctamente con ellos.

Abra un ticket para nuestro Departamento de LNP si recibe un rechazo al portear o transferir su número.

[[category:guides]]

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Porting a Toll Free Number

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Rodrigo:

You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The porting fee for Canadian and American Carrier Per Number is free.

'''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 5 business days.

Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.

In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS

'''Step 1.'''

First you have to confirm the order type of your port process. In this case will be a Toll Free number.
Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.

[[File:Lnptollfreestep1.JPG|600px]]

'''Selecting carrier type:'''

'''American Carrier, American Callers Only:'''
Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at
delivery date.

'''American Carrier, American and Canadian Callers allowed:'''
Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is
$0.99 per month starting at delivery date.

'''Canadian Carrier:'''
Your toll-free numbers will work for both American and Canadian Callers at a rate of 2.7 cents per minute for both countries. Monthly fee is $1.25 per month starting at
delivery date.

'''Step 2.'''

Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the "Partial Port" section. If you want to port all of them, you have to check on No at "Partial Port" and you should enter all the numbers at "DID Number(s) to port" .

[[File:Lnptollfreestep2.JPG|600px]]

'''Step 3.'''

Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.

You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.

[[File:portstep3.JPG|600px]]

'''Step 4.'''

You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.

If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.

Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers.

[[File:portstep4.JPG|600px]]

'''Step 5.'''

The system will show you the number(s) that will be ported, the porting fee when applicable, per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.

After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms

LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.

[[File:portstep5.JPG|600px]]

Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.

Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.

Thank you for your understanding.

[[category:guides]]

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Porting a Canadian Number

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Rodrigo:

You can port one or multiple numbers within one order. Please note that in order to do so, all numbers must have the same customer information with the losing provider. The porting fee per local or toll-free numbers are free. You can not mix toll-free numbers and local numbers on the same order. If the information is somehow different, you will need to start another request.

'''Please note:''' The process usually takes 1 business week.

In the following lines you will find all the necessary steps to port an existing Canadian number from another provider to VoIP.MS

Before starting the port process, it is very important to verify if your number can be ported to the VoIP.MS network, please confirm this at http://wiki.voip.ms/article/Porting_a_Number#Check_Availability

'''Step 1. '''

First you have to confirm the order type of your port process. In this case will be a Canadian number.

[[File:Lnpcanadastep1.JPG|600px]]

'''Step 2.'''

Now you must enter the number(s) you wish to port. By clicking on the Question Marks next to the fields, more details will be available.
If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on '''YES''' at this section and then type the list of services and/or numbers that will remain with the current carrier and what is to do with them (disconnect them, keep them as it is, etc.)
*Please note that some carriers do not allow this and demand that what is left with them must be either cancelled or ported, please verify this with them before you continue.
If you want to port all of them, you have to check on '''NO''' at "'''Partial Port'''" and you should enter all the numbers at "List of Landline Numbers to Port" and "List of Mobile Numbers to Port" depending the case.

When this has been done, you will need to specify if the numbers are for a residence or a business use.

'''For Wireless Ports in Canada, some Carriers may send either an SMS or email to the owner regarding the approval for the current port request. Once you receive this notice, you have 90 minutes to reply and approve the port, otherwise, the losing carrier may reject the port request and cancel the process.'''

[[File:Untitled-1 copy.jpg|600px]]

'''Step 3.'''

Now you should enter all information required. It must be exactly as it appears on the the losing carrier's CSR (Customer Service Record). Please note that your Customer Service Record can differ from your billing information. If you are not sure what the CSR information is, please contact your current service provider to request the CSR as it's the most important information to raise the chances of having a successful port.

If you are planning to port a number under a different name than yours to a VoIP.ms account, you must fill the porting request using the information as it appears on the CSR. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms, remember that we need to match the information the losing carrier has.

The "Customer Company Name" Field is for Business Numbers only, please enter your Business Name if applicable, otherwise please leave blank.

You must enter the Service provider's name, which is your current carrier and the Customer Account # that you have with the current carrier.

[[File:portstep3.JPG|600px]]

'''Step 4.'''

What is needed here is to upload a scan of your latest signed invoice from your losing provider. Please place your signature on a Blank part where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s your Portal where it shows your number and account information.

If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.

[[File:portstep4.JPG|600px]]

'''Step 5.'''

The system will show you the number(s) are going to be ported, the porting fee when applicable, per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.

After this, the port process will be completed and your request will be sent to the LNP Department on VoIP.ms

LNP Department will process your request and they will email you either requesting more information if needed or just to confirm everything is correct and will give you a FOC Date for your port as soon as the losing carrier confirms this information.

[[File:portstep5.JPG|600px]]

Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.

Please contact the support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.

Thank you for your understanding.

[[category:guides]]

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Porting a US Number

2022-07-04T22:35:02Z

Rodrigo:

You can port one or multiple numbers within one port order. Please note that in order to port multiple numbers in one order, all the numbers must be on the same invoice and belong to the same account with the losing provider. They must all be associated to the same billing telephone number; if the information is somehow different, you will need to start another request. The fee is Free (For limited time). You cannot mix toll-free numbers and local numbers on the same order.

'''Please note:''' The porting process takes from 5 business days depending on how cooperative and/or busy the losing carrier is.

In the following lines you will find all the necessary steps to port an existing US number from another provider to VoIP.MS

Before starting the port process, it is very important to verify if your number can be ported to the VoIP.MS network, please confirm this at
http://wiki.voip.ms/article/Porting_a_Number#Check_Availability
[[http://wiki.voip.ms/article/Porting_a_Number#Check_Availability|Check_Availability]]

'''Step 1'''.

First, you need to read our notes and conditions for the port. The first line confirms you are porting a Local US number.

[[File:portstep1.JPG|600px]]

'''Step 2.'''

Now you must enter the number(s) you wish to port. By clicking on the Question Marks next to the fields, more details will be available.
If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on '''YES''' at this section and then type the list of services and/or numbers that will remain with the current carrier and what is to do with them (disconnect them, keep them as it is, etc.)
*Please note that some carriers do not allow this and demand that what is left with them must be either cancelled or ported.
If you want to port all of them, you have to check on '''NO''' at "'''Partial Port'''" and you should enter all the numbers at "DID Number(s) to port" .

When this has been done, you will need to specify if the numbers are for a residence or a business use. If you are going to port a mobile number you have to provide the 4 last digits of the SSN and PIN Number.

[[File:portstep2.JPG|600px]]

'''Step 3.'''

Now you should enter all information required. It must be exactly as it appears on the losing carrier's CSR (Customer Service Record). Please note that your Customer Service Record can differ from your billing information. If you are not sure what the CSR information is, please contact your current service provider to request the CSR as it's the most important information to raise the chances of having a successful port.

If you are planning to port a number under a different name than yours to a VoIP.ms account, you must fill in the porting request using the information as it appears on the CSR. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms, remember that we need to match the information the losing carrier has.

The "Statement Name" Field is for Business Numbers only, please enter your Business Name if applicable, otherwise please leave blank.

You must enter the Service provider's name, which is your current carrier and the Customer Account # that you have with the current carrier.

[[File:portstep3.JPG|600px]]

'''Step 4.'''

Now you need to upload a scan of your latest hand-signed invoice from your losing provider. Please place your signature on a Blank part where there are no elements interfering with it. If the provider of the number does not provide an invoice, you can take a screenshot from the losing carrier's portal that shows the number to port and the customer information, the screenshot must also be hand-signed.

If you would like to include any comment or additional information on this port. You can do it in the Notes/Comments field.

If you want your number can be updated on CNAM/LIDB database information, you can leave a note in the porting request, stating you want to have the number ported with a carrier that supports this process, our LNP Department will arrange with the provider to have it ported to one that supports the caller ID name update process (CNAM), note that this does not guarantee it can be done, since not all the numbers can be allocated with a carrier that supports it. Please inquire the LNP department of the regular support staff about the cost of adding the number to the CNAM/LIDB database

[[File:portstep4.JPG|600px]]

'''Step 5.'''
The system will show you the number(s) that are going to be ported, the porting fee when applicable per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.

After this, the port process will be completed and your request will be sent to the LNP Department on VoIP.ms

LNP Department will process your request and they will email you either requesting more information if needed or just to confirm everything is correct and will give you a FOC Date for your port as soon as the losing carrier confirms this information.

[[File:Portstep5.JPG|600px]]

Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.

Please contact the support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.

Thank you for your understanding.

[[category:guides]]

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Porting a Number

2022-07-04T20:56:36Z

Rodrigo: /* Start Procedure */

{| class="wikitable"
|+
|-
! Article en Français !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Transf%C3%A9rabilit%C3%A9_des_DID Français] ||
[https://wiki.voip.ms/article/Porteo_de_numeros Español]
|}

== Tutorial Video ==

[[Image:PortThumbnail.png|200px|link=https://www.youtube.com/watch?v=vnVXPP1S9l0]]

== Blogs ==

[https://wiki.voip.ms/article/How_To_Successfully_Port_Your_Number_to_VoIP.ms_and_Avoid_Common_Pitfalls%3F How To Successfully Port Your Number to VoIP.ms and Avoid Common Pitfalls?]

== Port a number ==

Porting a number is the process of transfer a number from one provider to another. If you are a [http://voip.ms/ VoIP.ms] customer and have an existing number with a different provider you can optionally bring it (port it in) to [http://voip.ms/ VoIP.ms] network. Toll free numbers, local USA/Canada and even International numbers can be ported to [http://voip.ms/ VoIP.ms]. As of January 15th, 2020, all portings are free of charge across Canada and US48.

Our LNP (Local Number Portability) Department handles the porting process and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change of the port request status. (Such as when the information has been submitted to the carrier, when a porting date -known as FOC- has been received, when the port has completed, etc)

== Numbers portable ==

We can port numbers from most countries all over the world, even if we do not offer DID numbers from those countries. If you wish to verify the portability of an International number please contact our LNP staff and provide the Country code, Area code and phone number, it is important to also mention if the number is a National, Geographical or Toll-Free number.
You may email us at ports@voip.ms
For Faxes, we can port from Canada & United States local numbers, the porting fee per number is $15 USD.

For more information about prices you can contact [http://voip.ms/ VoIP.ms] staff, since the rate can vary depending on the country your number belongs to.

== International Port IN Fees ==

Please contact VoIP.ms LNP Department at [mailto:ports@voip.ms ports@voip.ms] to confirm availability and final price for your International numbers. Remember to provide the full number along with the city name and city code. The upstream carrier name is also needed.

Prices are subject to change without notice at any time.

== Check Availability ==

Not all numbers from a specific country can be ported in. The most important factor to find out if a number is portable or not is the number´s city (also called ratecenter). In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".

[[File:Port.jpg|thumb|none|600px]]

Important: For Canadian, US and Toll-free Numbers the porting fee is free per number in order to port to our network, the process can takes around 5 working days before everything is completed.

== Start Procedure ==

Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 5 steps to initiate the port of your number.

[[File:Steps.jpg|thumb|none|600px]]

: Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part.
: Do not sign it over any lines or graphics.

After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP Department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.

Here you can find a detailed explanation of each step you have to follow in order to start a port request:

* [[Porting a US Number]]
* [[Porting a Canadian Number]]
* [[Porting a Toll Free Number]]

== Port Rejection ==

If there is a problem with your porting process, the LNP department will notify you via email on the following steps to take to address this problem. You can read more about port rejections and the most common reasons here, [[Port Rejection]].

== Important Notes to Remember ==

Some important requirements you need to know before starting a port request:

*We are not responsible for any Port Out Fee your carrier may charge when leaving them, as it is beyond our control. Prior to starting a porting order with us, please contact the losing carrier and ask them about any port out fee they may charge you.

*Make sure to provide the exact information as it is on the losing carrier's '''Customer Service Record'''. This is usually your Service Address. Please note that the service address CAN be different from your billing address. Billing addresses will usually get rejected if it's not the same as your Service Address. If you are not sure of what is the correct service information, please contact your current service provider to obtain the Customer Service Record before proceeding.

*During a regular porting process your number must be working with the losing provider, which means you need to also make sure your number is active and not scheduled for cancellation, until the port gets completed. Disconnected numbers are not portable.

*If you decide to port in your number, you will need to make sure that you have a balance above $0. Otherwise, our system will not allow you to start the process until the balance is in positive standing.

*It is the customer's responsibility to contact the losing provider '''after''' the number has been completely ported to VoIP.ms in order to have the number and/or other services disconnected from them.

*It is important to remember that, if the initial request comes back rejected due to needing additional information or some error, the process time starts again after it has been resubmitted.

*Once you receive a FOC, for a number being ported, that number is now treated as if it´s already on our network. The Number will show in your available DID list and you can configure it. You must configure the DID to be able to reach it via the VOIP.ms network.

''Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it in the Notes/Comments field, on the step 5 of the port request.''

== What about Porting Out? ==

If you wish to port out a number from our service you can do so at any time by starting a port request with the new provider you will use. As for the information you will need, you can request it via email at [mailto:ports@voip.ms ports@voip.ms] from the email address associated with your account, just let us know the number you will port.

Canadian local and Toll-Free port out numbers are authorized as long as the information matches with what is in your Contact Information section and you have a positive balance.
Please avoid deleting the number since in most cases the number is not ported yet and if you delete it, you may lose it. Once the number is ported out, the LNP staff will remove it from your account.
We are only notified once the number has ported away so we can remove it. We have no insight into an order prior to that. Please let us know if there is a specific rejection that you have received and we may be able to help further.

This is the same for US port outs since we are not a CLEC, we are not advised when a number is either rejected or ported out. Please open up a ticket to our LNP Department if there is a specific rejection that you have received. Also, make sure you delete the number after the new carrier confirms it has been properly ported and tested with them.

Please open up a ticket to our LNP Department if you get a rejection when porting out your number.
[[category:guides]]

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Porting a Number

2022-07-04T20:36:09Z

Rodrigo: /* Check Availability */

{| class="wikitable"
|+
|-
! Article en Français !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Transf%C3%A9rabilit%C3%A9_des_DID Français] ||
[https://wiki.voip.ms/article/Porteo_de_numeros Español]
|}

== Tutorial Video ==

[[Image:PortThumbnail.png|200px|link=https://www.youtube.com/watch?v=vnVXPP1S9l0]]

== Blogs ==

[https://wiki.voip.ms/article/How_To_Successfully_Port_Your_Number_to_VoIP.ms_and_Avoid_Common_Pitfalls%3F How To Successfully Port Your Number to VoIP.ms and Avoid Common Pitfalls?]

== Port a number ==

Porting a number is the process of transfer a number from one provider to another. If you are a [http://voip.ms/ VoIP.ms] customer and have an existing number with a different provider you can optionally bring it (port it in) to [http://voip.ms/ VoIP.ms] network. Toll free numbers, local USA/Canada and even International numbers can be ported to [http://voip.ms/ VoIP.ms]. As of January 15th, 2020, all portings are free of charge across Canada and US48.

Our LNP (Local Number Portability) Department handles the porting process and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change of the port request status. (Such as when the information has been submitted to the carrier, when a porting date -known as FOC- has been received, when the port has completed, etc)

== Numbers portable ==

We can port numbers from most countries all over the world, even if we do not offer DID numbers from those countries. If you wish to verify the portability of an International number please contact our LNP staff and provide the Country code, Area code and phone number, it is important to also mention if the number is a National, Geographical or Toll-Free number.
You may email us at ports@voip.ms
For Faxes, we can port from Canada & United States local numbers, the porting fee per number is $15 USD.

For more information about prices you can contact [http://voip.ms/ VoIP.ms] staff, since the rate can vary depending on the country your number belongs to.

== International Port IN Fees ==

Please contact VoIP.ms LNP Department at [mailto:ports@voip.ms ports@voip.ms] to confirm availability and final price for your International numbers. Remember to provide the full number along with the city name and city code. The upstream carrier name is also needed.

Prices are subject to change without notice at any time.

== Check Availability ==

Not all numbers from a specific country can be ported in. The most important factor to find out if a number is portable or not is the number´s city (also called ratecenter). In your customer portal, refer to DID Numbers section, you will find a link for DID Portability. In this link you can verify if your number is portable to our network, just click on the link that says "Check availability".

[[File:Port.jpg|thumb|none|600px]]

Important: For Canadian, US and Toll-free Numbers the porting fee is free per number in order to port to our network, the process can takes around 5 working days before everything is completed.

== Start Procedure ==

Once you have verified your number can be ported, on the same link (DID Portability) click on "Start procedure" you will be presented with a process of 6 steps to initiate the port of your number.

[[File:Steps.jpg|thumb|none|600px]]

: Important: Make sure you have a scan of your latest invoice/statement in PDF, MS Word or as an Image file, SIGNED on a blank part.
: Do not sign it over any lines or graphics.

After following all the steps in the process and confirmed your order, you will receive an email notification from our LNP Department, that will guide you during the entire process and provide all the necessary updates. If any additional information is required they will contact you, so you can be informed all the time.

Here you can find a detailed explanation of each step you have to follow in order to start a port request:

* [[Porting a US Number]]
* [[Porting a Canadian Number]]
* [[Porting a Toll Free Number]]

== Port Rejection ==

If there is a problem with your porting process, the LNP department will notify you via email on the following steps to take to address this problem. You can read more about port rejections and the most common reasons here, [[Port Rejection]].

== Important Notes to Remember ==

Some important requirements you need to know before starting a port request:

*We are not responsible for any Port Out Fee your carrier may charge when leaving them, as it is beyond our control. Prior to starting a porting order with us, please contact the losing carrier and ask them about any port out fee they may charge you.

*Make sure to provide the exact information as it is on the losing carrier's '''Customer Service Record'''. This is usually your Service Address. Please note that the service address CAN be different from your billing address. Billing addresses will usually get rejected if it's not the same as your Service Address. If you are not sure of what is the correct service information, please contact your current service provider to obtain the Customer Service Record before proceeding.

*During a regular porting process your number must be working with the losing provider, which means you need to also make sure your number is active and not scheduled for cancellation, until the port gets completed. Disconnected numbers are not portable.

*If you decide to port in your number, you will need to make sure that you have a balance above $0. Otherwise, our system will not allow you to start the process until the balance is in positive standing.

*It is the customer's responsibility to contact the losing provider '''after''' the number has been completely ported to VoIP.ms in order to have the number and/or other services disconnected from them.

*It is important to remember that, if the initial request comes back rejected due to needing additional information or some error, the process time starts again after it has been resubmitted.

*Once you receive a FOC, for a number being ported, that number is now treated as if it´s already on our network. The Number will show in your available DID list and you can configure it. You must configure the DID to be able to reach it via the VOIP.ms network.

''Canadian and USA numbers are activated on per minute plan once ported. If you would rather have it activated on flat rate, please mention it in the Notes/Comments field, on the step 5 of the port request.''

== What about Porting Out? ==

If you wish to port out a number from our service you can do so at any time by starting a port request with the new provider you will use. As for the information you will need, you can request it via email at [mailto:ports@voip.ms ports@voip.ms] from the email address associated with your account, just let us know the number you will port.

Canadian local and Toll-Free port out numbers are authorized as long as the information matches with what is in your Contact Information section and you have a positive balance.
Please avoid deleting the number since in most cases the number is not ported yet and if you delete it, you may lose it. Once the number is ported out, the LNP staff will remove it from your account.
We are only notified once the number has ported away so we can remove it. We have no insight into an order prior to that. Please let us know if there is a specific rejection that you have received and we may be able to help further.

This is the same for US port outs since we are not a CLEC, we are not advised when a number is either rejected or ported out. Please open up a ticket to our LNP Department if there is a specific rejection that you have received. Also, make sure you delete the number after the new carrier confirms it has been properly ported and tested with them.

Please open up a ticket to our LNP Department if you get a rejection when porting out your number.
[[category:guides]]

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