VoIP.ms Wiki - User contributions [en]

Zoiper Communicator

2022-07-19T21:42:02Z

Fred:

==Configuration Detail==

* Start Zoiper Softphone
* Click on '''Settings''' and select '''Create a new account'''

[[File:zoiperco2.png|Zoiper Preferences]]

* Enter your Name
* Click on '''OK''' button

[[File:zoiperco3.png|Zoiper Preferences]]

* Fill in the information according to your account
** '''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Caller ID Name:''' John Smith (your name) '''(See the requirements below)
'''
'''IMPORTANT for Caller ID Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

*Click on '''OK''' button

[[File:zoiperco4.png|Zoiper Preferences]]

* Your Zoiper should be ready to make calls

[[File:zoiperco5.png|Zoiper]]
[[category:softphones]]

MizuPhone

2022-07-19T21:39:31Z

Fred:

==Configuration Details==

* Start the MizuPhone softphone

* View the '''First steps''' section and click on '''Configure SIP Accounts'''

[[File:Mizuphone1.png|Configure SIP Accounts]]

* In the SIP Accounts (settings section), fill in the information according to your account
**'''Account Name:''' John Smith (your name or description)
**'''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
**'''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
**'''Password:''' The password you set for the account / sub account

* Click on '''Save''' button

[[File:Mizuphone2.png|Add SIP Accounts]]

* Your softphone is ready to make calls

* Click on '''Dial''' button

* Type your destination phone number and press '''Dial'''

[[File:Mizuphone3.png|Ready to make calls]]

[[File:Mizuphone3a.png|Ready to make calls]]
[[category:softphones]]

NinjaLite

2022-07-19T21:39:14Z

Fred:

==Configuration Detail==

* Start NinjaLite Softphone

[[File:Ninja1.png|NinjaLite App]]

* Click on '''Settings''' icon [[File:Ninja7.png|Settings icon]] on NinjaLite screen

[[File:Ninja2.png|NinjaLite Settings]]

* Now on the '''Proxy tab''', fill in the information according to your account
** '''Active:''' Yes
** '''Domain / Realm:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Proxy server:''' Same as "Domain/Realm"
** '''Register Seconds:''' 180
** '''Display name:''' John Smith (your name)
** '''User name:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Auth user:''' Same as "User name"

[[File:Ninja4.png|NinjaLite SIP Settings]]

* Select the Audio Codecs option on '''Advanced tab'''.
* At the left you will see the codecs available, check only as selected codecs, G711u, GSM.

[[File:Ninja5.png|NinjaLite Codecs Conf.]]

* Click on '''Apply''' button

* Click on '''OK''' button

* Your NinjaLite should be ready to make calls

[[File:Ninja6.png|NinjaLite ready to call]]
[[category:softphones]]

PhonerLite

2022-07-19T21:38:59Z

Fred:

==Configuration Details==

* Start PhonerLite
* Select Manual Configuration

[[File:Phonerlite-wiz1.png]]

* '''Proxy/Registrar:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
* '''Realm/Domain:''' Same as Proxy/Registrar
* Leave STUN blank

Click '''Next'''

[[File:Phonerlite-wiz2.png]]

* '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Authentication Name:''' Same as Username
* '''Password:''' The password you set for the account / sub account

Click '''Next'''

[[File:Phonerlite-wiz3.png]]

* Select your audio capture and playback devices

* Click '''Next'''

[[File:Phonerlite-wiz4.png]]

* Click '''Finish''' check box to save your profile

* PhonerLite is now ready to make calls.

('''Optional fine tuning''')

Under '''''Server''''' you can change register time to voip.ms recommended 180 seconds.

Under '''''Codecs''''' turn off silence detection.

If you use headset you can set echo cancellation to 0 otherwise leave default.
Default codec selection is adequate and will use highest quality g.711. If you have low bandwidth try unchecking g711 so calls default to GSM (make sure GSM is also checked on voip.ms server config). g.729 is not supported in this softphone.

Note: Whenever you make changes make sure to click the '''Save''' button to save them to your profile.
[[category:softphones]]

PortGo

2022-07-19T21:38:36Z

Fred:

==Configuration Detail==

* Start '''PortGo''' Softphone
* You will see a '''window settings'''
* Fill in the information according to your account
** '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Server:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[File:Portgo1.png|PortGo Settings]]

* Now click on '''Advanced''' button

* Fill the following fields as below:
** '''Display Name:''' John Smith
** '''Authorization Name:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''User Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Register every:''' 180 seconds

* Click on '''Login''' button

[[File:Portgo2.png|PortGo Advanced Settings]]

* Now click on [[File:Portgo8.png|PortGo Settings]] button

* Select '''Options''' at the menu.

[[File:Portgo5.png|PortGo Options]]

* Select the '''Audio Codecs''' option.
* At the right you will see the codecs available, leave only as selected codec, GSM and G.711 uLaw. Set the rest to the left side and '''apply''' plus '''OK''' buttons.

[[File:Portgo6.png|PortGo Codecs Conf.]]

* Your PortGo should be ready to make calls

[[File:Portgo7.png|PortGo is ready to make calls]]
[[category:softphones]]

QuteCom

2022-07-19T21:37:47Z

Fred:

==Configuration Details==

* Start the QuteCom Softphone

* Click on '''Account''' and select '''Log On'''...

[[File:Qutecom1.png|Starting QuteCom]]

* In the '''Conexion''' window, fill in the information according to your account
** '''Account name:''' John Smith (your name or account description)
** '''Login/username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''SIP Domain/Realm:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Display name:''' John Smith (your name or account description)

*Click on '''Connect''' button

[[File:Qutecom2.png|Settings QuteCom]]

* Your softphone is ready to make calls

[[File:Qutecom3.png|Dialpad QuteCom]]

[[File:Qutecom4.png|Calling with QuteCom]]
[[category:softphones]]

SIP Droid

2022-07-19T21:37:33Z

Fred:

[[Image:Sipdroid phone.png|right]]
SIPdroid is a free softphone application for the Android operating system. It allows the device to register to up to two SIP accounts (which are not required to be on the same provider) in order to make inexpensive VoIP phone calls over a wireless broadband Internet connection.

There is no requirement that the Android device be subscribed to a cellular telephone provider.

As the Android is a smartphone platform, a 'droid running SIPdroid looks and feels like making a call on a real cellular 'phone... except for the phone bill. A call over wi-fi at voip.ms rates is almost always an order of magnitude cheaper per-minute than the full cost to make the same call on cellular voice.

==Downloading SIPdroid==
As of January 2014, the current SIPdroid is version 3.4 beta, free open source under the GNU Public Licence.

* The current .apk is available for download from http://sipdroid.org
* The app may also be obtained from [https://play.google.com/store/apps/details?id=org.sipdroid.sipua Google Play]

==Configuring SIPdroid==
* Start the SIP Droid Softphone
* Open the menu, then go to '''Sip Account'''

[[Image:Sipdroid_det1.png|240px|SIP Droid - SIP Account Settings]]

* Fill in information according to your account
** '''Authorization User Name:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Server:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[Image:Sipdroid_det2b.png|240px|Account Settings]]

* Optionally, up to two accounts may be configured. Any options not listed may be left at their defaults.
* Your SIP Droid should be ready to make calls

==Using SIPdroid==
SIPdroid is a two-line softphone which is loaded on device startup. Each virtual line appears at the upper-left corner of the system status bar as a green dot if registration with the server is successful, a yellow dot if registration is in progress or a red dot on error.

On startup, these line indicators should appear automatically and quickly turn from yellow to green. If a red dot appears, recheck that the device has an Internet connection and that the user name, password and server are specified correctly.

Pulling down the status bar will display status for each line; if you have configured more than one SIP account, the virtual line to be used for outgoing calls will appear as "Preferred" and the other line as "Click to select".

[[Image:Sipdroid m1.png|240px|right]]

On launching the application, two icons (a keypad '5' and a 'gear') appear at the upper right; these display a telephone keypad and the setup menu respectively. Beneath these are two boxes into which a telephone number or a SIP address may be input.

If the red dot appeared, launch the application and recheck your settings in the menu.

If the green dot appears, the device is connected - launch the application and make a telephone call.

== Limitations ==
* SIPdroid does not provide a means to configure a customised dial plan. It is therefore not possible to define a local rule to prepend your home area code to seven-digit local outbound calls or to make other common translations or substitutions.
* SIPdroid does not provide a configurable caller name for [[caller ID|call display]] on outgoing calls. The numeric portion of the outbound caller ID will work, as it's added at the voip.ms servers.
* While SIPdroid is in theory able to directly call a [[SIP address]], it treats anything which begins with a number as a regular telephone call, discarding the @domain... suffix and using the configured default server.
* The DTMF keypad may be pulled up during a call, but the tones sent are a very brief fixed length which may not suffice to operate voicemail, interactive voice response or similar remote systems.
* A bug in some older versions of SIPdroid (such as 2.7) causes the first provider or virtual "line" to be used for all outgoing calls. This has been corrected in the current version.

== See also ==
* [[wikipedia:Sipdroid]]

[[category:Android softphones]]

SJPhone

2022-07-19T21:35:38Z

Fred:

==Configuration Details==

* Start the SJPhone Softphone
* Click on '''Menu''' and select '''Options...'''

[[File:Sjphone1.png|SJPhone - Menu -> Options]]

* Go to '''Profiles''' tab and click on '''New''' button
* Write the name of the profile
* Press the '''OK''' button

[[File:Sjphone2.png|SJPhone - Profiles -> New]]

* Now select '''SIP Proxy''' Tab
* Fill in '''Domain/Realm:''' with one of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
* Click the '''OK''' button

[[File:Sjphone4.png|SJPhone - SIP Proxy]]

* Fill in the information according to your account
** '''Account:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account

* Click on '''OK''' button

[[File:Sjphone3.png|SJPhone - Account Options]]

* Your softphone is ready to make calls

[[File:Sjphone5.png|SJPhone - Ready to Call]]
[[category:softphones]]

Taki

2022-07-19T21:35:10Z

Fred:

'''Configuration Details for the Taki Softphone on a Blackberry'''

[[File:Blackberry_z30_taki_oncall.png|200px|thumb|center|Taki for Blackberry]]

'''Step 1:''' Start the Taki App

'''Step 2:''' Once the Taki App has started, "Accounts" tab will be open to start
the configuration.

[[File:Blackberry_z10_taki_settings.png|200px|thumb|center|Taki Settings]]
'''Step 3:''' Fill in the information according to your account.

Your Name: John Smith (Your CallerID Name or Description)

'''Username''': Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)

'''Password''': The password you set for the account / sub account

'''Domain''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

'''Step 4:''' Click on "Save" button.

'''Step 5:''' Your softphone should be ready to make calls.

[[File:Blackberry_z10_taki_configured.png|200px|thumb|center|Taki Settings]]

'''Additional Information:'''

Click on "Dial" tab. Type your destination phone number and press
"Call".

Use "Contacts" tab to call contacts from your address book.

Telephone

2022-07-19T21:34:55Z

Fred:

==Installation==

* Free install from the Mac App Store

==Configuration Details==

* Start Telephone softphone (from Applications folder)

* Click on the '''Telephone''' menu and select '''Preferences'''
* Under the Accounts tab Click the "+" to create a new SIP account entry.
* Populate the fields as in this example:

[[File:Telephone-SIP-setup.png]]

Full Name: your name
'''Domain''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
'''User Name''': Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
'''Password''': The password you set for the account / sub account

* Click the '''Done''' button
* Telephone should be ready to make calls. If so, you will see this window:

[[File:Telephone-dialing-window.png]]

* To confirm that you have registered this softphone properly, you can make a call to the Echo test application (dial 4443).

[[File:Telephone-echo-test.png]]
[[category:softphones]]

X-Lite

2022-07-19T21:34:27Z

Fred:

==Configuration Details==

* Start X-Lite
* Click on '''Softphone''' Menu button and select '''Account Settings'''

[[File:Xliteconfig1.png|X-Lite - Menu -> SIP Account Settings]]

On account tab:

* Fill the information according to your account
** '''Display Name:''' John Smith (your name)
** '''User name:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

* Click on '''Accept''' button

[[File:Xliteconfig2.png|X-Lite - Settings]]

* Make sure all the other settings on the screen are equal to the ones shown in the example, like "Domain Proxy".
* Now Click on '''Close''' button
* Your X-Lite should be ready to make calls
[[category:softphones]]

ZoIPer for iOS

2022-07-19T21:33:54Z

Fred:

=='''ZoiPer for iOS'''==

<br/>''ZoiPer is an IAX & SIP multilanguage VoIP soft client (softphone) meant to work with any IP-based communication system and infrastructure.
Zoiper is available for Windows, Mac OS X and Linux and supports the following languages: English, German, Spanish, French, Dutch, Portuguese, Russian, Chinese, Japanese, Italian, Polish and Magyar.

You can download it [http://zoiper.com/en here]''
<br clear="all" />

== General Configuration ==

* Start Zoiper Softphone<br/>

* Click on '''Config''' icon on the Zoiper screen<br/>

* Click on the " + " icon to add an account<br/>

* Select SIP or IAX account. This guide was made using a SIP account but the settings are similar, notice that the protocol must be the same as the one you set on your voip.ms SIP account<br/>

* Fill in the fields with your SIP account information
** '''Account:''' Choose a name for your account.
** '''Host:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Caller ID:''' This is your outbound caller ID Name. '''(See the requirements below)'''

'''IMPORTANT for Caller ID''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

<div><ul>
<li style="display: inline-block;"> [[File:ZiOs_basic_1.PNG|thumb|none|250px]]</li>
<li style="display: inline-block;"> [[File:ZiOs_basic_2.jpg|thumb|none|250px]] </li>
<li style="display: inline-block;"> [[File:ZiOs_basic_3.jpg|thumb|none|250px]] </li>
<li style="display: inline-block;"> [[File:ZiOs_basic_4.jpg|thumb|none|250px]] </li>
<li style="display: inline-block;"> [[File:ZiOs_basic_5.jpg|thumb|none|250px]] </li>
</ul></div>
<br clear="all" />

== Audio Codec Configuration ==

* Go to "Audio Codecs" section <br/>
* Unselect all the codecs, leaving only GSM and u-law selected.<br/>

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_basic_audCodec_1.jpg|thumb|none|250px]]</li>
<li style="display: inline-block;">[[File:ZiOs_basic_audCodec_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

== Configuring ZoIPer to start with the phone ==

*Under the SIP account's settings on ZoiPer, please go to "Network Settings" <br/>
*Then, activate "Enable on Start"<br/>

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_basic_netSetting_1.jpg|thumb|none|250px]]</li>
<li style="display: inline-block;">[[File:ZiOs_basic_netSetting_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

== Registering the account ==

*Now that you have configured your voip.ms account (or sub account) in ZoiPer, go to the top of the Account's setting screen and click on "Register"<br/>
*If everything is correct, you should see a message that says "Registration Status: OK"<br/>

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_basic_Register_1.jpg|thumb|none|250px]]</li>
<li style="display: inline-block;">[[File:ZiOs_basic_Register_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

== Configuring ZoiPer to keep running all the time ==

Some customers mention that ZoiPer loses registration, this is because iOS closes the internet connection and the app after some time without use. You can configure ZoiPer to force to keep alive the Wi-Fi connection and keep running the app in the background. To achieve that follow the following steps:

*Open ZoiPer and go to Settings then select "Incoming calls"<br/>
*Once there enable both options

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_keep_awake_1.PNG|thumb|none|250px]]</li>
<li style="display: inline-block;"></li>
<li style="display: inline-block;">[[File:ZiOs_keep_awake_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

Please notice that by enabling these options the battery duration will be reduced.

For best results, it is recommended to use wifi. But if using 4G/LTE and you experience poor sound quality,
it has been reported that turning off ECHO CANCELLATION helps to solve the issue.

ZoIPer for Android

2022-07-18T18:22:15Z

Fred:

__TOC__

== Tutorial Video ==

[[Image:Youtube_thumbnails_zoiper.jpg|200px|link=https://www.youtube.com/watch?v=-FB_1GwhGaA]]

==Basic Setup==
This is the very basic set up for '''Zoiper softphone''', there are only '''6 steps''' needed to have your device up and running. Refer to the advanced section if you want to improve your softphone performance and use some of the softphone features.

===Setting up Zoiper with your SIP/IAX credentials===

'''Step 1 -''' Download and install '''Zoiper IAX SIP VOIP Softphone''' from '''Play Store'''.

[[File:Zoiper PlayStore (2).png|thumb|none|300px|Click to enlarge]]

''' Step 2 -''' Start Zoiper and on the welcome screen, use your '''SIP/IAX credentials''' to fill the '''Username''' and '''Password''' then click on '''Create an account'''.

* '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Password:''' The password you set for the account / sub account

'''*Note 1:''' New accounts have received these '''main SIP/IAX credentials''' by e-mail when the account was created. By default, your
'''main SIP/IAX password''' is the same you use to log into your customer portal, however, for old accounts they could be
different if the portal password has been changed in the past. If you're not sure about your '''Main SIP/IAX password''',
update it from your customer portal at '''Main Menu>> Account Settings>> Security tab>> Main SIP/IAX password'''.

[[File:Zoiper Welcome.png|thumb|none|300px|Click to enlarge]]

'''Step 3 -''' On the host screen, fill the '''Hostname or Provider''' with one of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location, then click on '''Next'''.

'''Note 2:''' Bear in mind to use the same VoIP server your VoIP number is using. You can check what VoIP server
your VoIP number is using, from your VoIP.ms customer portal at '''DID Numbers>> Manage DIDs''', under '''POP''' column.
You can choose any server you want, as long as the one in your portal and the one in this field matches, otherwise,
incoming calls won't ring.

[[File:ZoipperApp_Host.png|thumb|none|300px|Click to enlarge]]

'''Step 4 -''' '''Skip''' the '''Authentication''' step, AuthUserID and Outbound Proxy are not needed.

[[File:ZoiperApp_authskip.png|thumb|none|300px|Click to enlarge]]

'''Step 5 -''' In this screen, you can select the protocol your account will use:
* SIP TLS
* SIP TCP
* SIP UDP
* IAX UDP

Select the one you prefer according to your network's settings, i.e. '''SIP UDP''' then click on the '''Finish''' button.

'''Note 3:''' If all these options show "Not found" but the Hostname is fine, just click '''Finish'''.

If you chose '''TLS''' please refer to [https://wiki.voip.ms/w/index.php?title=ZoIPer_for_Android&stable=0&shownotice=1&fromsection=Network_settings#Call_Encryption_TLS.2FSRTP section 2.3] for some extra adjustments, only if they are needed. When choosing TLS, Zoiper should adjust these parameters automatically.

[[File:ZoiperApp_acctype.png|thumb|none|300px|Click to enlarge]]

'''Step 6 -''' At this point your VoIP.ms account should be shown under Accounts section and marked on <font color="green">Green</font> with a tick arrow next to it. This means your softphone is ready to start placing calls. '''In case of failure''', your account will be marked on <font color="red">Red</font> and will display an error code. You can have more information about this error and how to fix it from [https://wiki.voip.ms/w/index.php?title=ZoIPer_for_Android&stable=0&shownotice=1&fromsection=Configuration_Detail#SIP_error_codes section 3.2].

'''Note 4:''' Bear in mind to set the '''Caller ID Number''' for your outgoing calls from your customer portal. If you're using the
main account at '''Main Menu>> Account Settings>> General tab>> Caller ID Number'''. If you're using a sub account at
'''Sub accounts>> Manage Sub Accounts>> Edit Sub-account''' (orange icon with a pen)'''>> Caller ID Number'''.

[[File:Zoiper acc ready.png|300px|Click to enlarge]]

'''Finally,''' you can check if your account is registered from your customer portal, at the main page. If your account is now registered and you have set your caller ID number for outgoing calls, you will be able to start placing outgoing calls.

[[File:Acc registered portal ATL1.png|600px|Click to enlarge]]

==Advanced setup and features==

=== Audio codecs ===

In order to use only supported codecs by VoIP.ms, please go to '''Settings>> Accounts>> Your account'''.

[[File:ZoiperApp_accsettings.png|thumb|none|300px|Click to enlarge]]

Scroll down to '''Audio Codec Settings''', and just enable '''"uLaw"''' and '''"GSM"'''. You can touch over any codec and move it to the top of the list in order to change priority order. We suggest keeping "uLaw" at the top. In case, you have bought '''"g729"''' make this your first option and move it right to the top.

[[File:Zoiper codecs.png|thumb|none|300px|Click to enlarge]]

'''IMPORTANT for Caller ID''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

For best results, it is recommended to use WI-FI. But if using 4G/LTE and you experience poor sound quality, it has been reported that turning off '''ECHO CANCELLATION''' helps solve the issue.

=== Network settings ===
In order to have your softphone running all the time, proceed with the following steps:

'''1.''' Go to '''Settings>> Connectivity''' and enable '''"Keep Alive WIFI"''' and '''"Run in Background"'''.

[[File:Zoiper conectivity.png|thumb|none|300px|Click to enlarge]]

'''2.''' Go to '''Settings>> Accounts>> Your Account>> Network Settings''' and change '''"Registration Expiry Time"''' to 180.

[[File:Zoiper exp time.png|thumb|none|300px|Click to enlarge]]

'''Done''', at this point you have configured your softphone to work within our service using the best settings. These settings will help you to place and don't miss any incoming call.

===Call Encryption TLS/SRTP===
If you decided to use ''' SIP TLS - call encryption''' along with '''Zoiper''' please follow these steps:

'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.

Bear in mind, if this setting is enabled and your device sends '''UDP/TCP''', '''RTP''' or '''video codec information'''
you will be rejected with error code 488.

Enable this setting for the Main Account at '''Main Menu>> Account settings>> Advanced tab'''.

[[File:Mainacc encryp.png|thumb|none|600px|Click to enlarge]]

For a sub-account enable it at '''Sub accounts>> Manage sub-accounts''' by clicking on the orange icon with a pen and finally click at '''"Advanced Options (Click here to display)"'''.

[[File:Subacc encryp.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now that your account/sub-account has this setting enabled, your device only needs to send '''TLS''' and '''SRTP'''.

To send '''TLS''', go to '''Settings>> Accounts>> Your account''' and type:

*'''Host''': atlanta1.voip.ms:5061 (Use the same [http://wiki.voip.ms/article/Choosing_Server server] your phone number is at, you can check it out from your customer portal at '''Manage DIDs''' section, under '''POP''' column)
*'''Username''': Your account's number or sub-account name
*'''Password''': Your SIP/IAX password

'''Note:''' When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. Adding any of the SIP ports '''5061/5081/42873''' at the end of the '''Hostname''' is also required.

[[File:Tls zoiper.png|thumb|none|300px|Click to enlarge]]

Now scroll down and look for '''Network settings''' and change the "Transport mode" to '''TLS'''.

[[File:Zoiper tls.png|thumb|none|300px|Click to enlarge]]

Finally to send '''SRTP''', go back to your account settings and at '''"Encryption settings"''' enable '''SRTP'''.

[[File:Zoiper srtp.png|thumb|none|300px|Click to enlarge]]

Your account should be shown as registered and when you place a call you will see a closed padlock, which means the call is now secure.

[[File:Call tls.png|thumb|none|300px|Click to enlarge]]

You can also check if '''Zoiper''' is fully registered and using '''SIP-TLS''' protocol from your customer portal at Home page, '''Main menu>> Portal Home''' for each account/sub account registered or at '''Sub Accounts>> Manage Sub accounts''' tab to see all of your Sub Accounts registration status.

A <font color="green">green padlock</font> [[File:green_padlock.png]] will appears on the right of <font color="green">"Registered"</font> in green. If you don’t see the padlock, you need to revalidate some configuration.

[[File:TLS-SRTP-Steps0006.png|thumb|none|600px|Click to enlarge]]

[[File:TLS-SRTP-Steps0007.png|thumb|none|600px|Click to enlarge]]

===SMS SIP Account===
Zoiper is able to send and receive '''SMS''' using the '''SIP MESSAGE''' header. In order to use this feature along with Zoiper, there are some settings you need to adjust from your customer portal and your VoIP.ms number must support '''SMS''' service.

Bear in mind this feature is in '''BETA''' phase and we can't guarantee will work all the time.

Note: If your SIP device is offline, undelivered SMS will be trying to reach it during the next 24 hours after
they were received. After this time, they won't be delivered in your SIP device BUT they won't be lost.
You can check all your SMS from your customer portal at '''DID Numbers>> SMS Message Center''' at anytime.

====Receiving SMS====

You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Go to '''DID Numbers>> Manage DIDs''' section and click at '''Edit DID''' (orange icon with a pen), at the bottom of this section you will find '''Short Message Service (SMS)''' section. Make sure the following are enabled and ticked:

*'''Short Message Service (SMS):''' Enabled.<br>
*'''SMS SIP Account BETA:''' Choose the Main Account or Sub-account you are currently using in Zoiper. <br>

[[File:Zoiper SMSSIPAcc.png|thumb|none|600px|Click to enlarge]]

At this point, you should be able to receive incoming '''SMS''' in Zoiper, they will show up under the '''Message''' icon in Zoiper. You can also reply to this message using the same thread.

[[File:Zoiper SMS1.png|thumb|none|300px|Click to enlarge]]

====Sending SMS====
You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Your Main Account or Sub-account is using the phone number with '''SMS''' service enabled as its own '''caller ID number'''. You can check this for your Main Account at '''Main Menu>> Account settings>> General tab''' and for a Sub-account at '''Sub accounts>> Manage Sub accounts''' by clicking at '''Edit Sub-Account''' (orange icon with a pen).

'''2.''' If the phone number is properly set in your customer portal, you will be able to send SMS using Zoiper from the '''Message''' tab and by typing the destination number using 10 digits. You can also type in the '''TO''' field the name of any of your contacts to send the SMS directly.

[[File:Zoiper SMS2.png|thumb|none|300px|Click to enlarge]]

=== Zoiper PUSH service ===

Zoiper PUSH service is a paid feature that allows you to receive incoming calls in a more reliable way than decreasing the registration expiry time to save battery life. Bear in mind that when using this feature there's an extra device in the path between your endpoint and our servers, so in some cases, you might need to contact Zoiper support for troubleshooting.

Bear in mind this is an extra and paid feature offered by Zoiper, this is an optional feature you can use to
improve the performance of your incoming calls if your network or phone conditions don't work with the suggested
settings in previous section 2.2. We do not force our customers to use this feature, but if they decide to use it, this
section will help you with some of its settings.

The default configuration provided by Zoiper is good enough to work properly within our service but the following settings are suggested:

'''1.''' At '''Settings >> Connectivity:'''
* Check/Enable '''"Enable PUSH Proxy"''' option.
* Set '''"Proxy protocols"''' to '''SIP+RTP'''.
* Set '''"Push transport"''' to '''TCP''' (Default).

[[File:Zoiper-PUSH.png|thumb|none|300px|Click to enlarge]]

'''2.''' At '''Settings >> Accounts >> Your account''':
* Set '''"Authentication user"''' with your Main Account number or Sub account name (It's the same value you have for '''"Username"''').

[[File:Zoiper-AuthID.png|thumb|none|300px|Click to enlarge]]

'''3.''' At '''Settings>> Accounts>> Your account >> Network settings''':
* Set '''"Transport Type"''' to '''TCP'''

[[File:Zoiper-transport.png|thumb|none|300px|Click to enlarge]]

==Common Errors==

=== No transport mode found ===

If there was a typo in the hostname or if there's a network DNS issue, Zoiper might show the account type options in red. You can select the protocol and hit '''Finish''' button even though, they're all red.

'''Note:''' Sometimes even when the username, password and server's name were typed fine, Zoiper will show all
those options as "Not found" in red. However, you can choose your desired selection and hit '''Finish'''.

[[File:ZoiperApp_accerror.png|thumb|none|300px|Click to enlarge]]

=== SIP error codes ===

In case your account has been marked on red, an error code number will be shown at '''Settings>> Accounts''' section. You can check the error response code and correct it by checking the list of common [https://wiki.voip.ms/article/SIP_Responses SIP Response codes].

==== 403 error ====
This is the most common error you can get and it's related to wrong information in your '''username''' and/or '''password'''. Please make sure you have the right credentials and no blank spaces are in your username or password.

[[File:ZoiperApp_SIPcode.PNG|thumb|none|300px|Click to enlarge]]

==== 408 error ====
On some networks, you might get this error code that could disappear when you change to a different network. This could be due to some limitation on the local SIP ports for this network. As a workaround, you can try the following modifications to your settings.

'''1.''' Go to '''Settings>> Conectivity>> Listening Ports''' and untick '''"Random Port"''' for Local SIP port only and type '''5080''' or '''42872''' in the '''"Port"''' field.

[[File:Zoiper ports.png|thumb|none|300px|Click to enlarge]]

'''2.''' Go to '''Settings>> Accounts>> Your account''' and at '''"Host"''' add ''':5080''' or ''':42872''' to the server's name.

[[File:Zoiper SIP acc port.png|thumb|none|300px|Click to enlarge]]

Zoiper 5

2022-07-18T17:02:24Z

Fred:

__TOC__

==Basic setup==
This is the very basic set up for '''Zoiper 5''', there are only '''6 steps''' needed to have your device up and running. Refer to the advanced section if you want to improve your softphone performance and use some of the softphone features.

===Setting up Zoiper with your SIP/IAX credentials===

''' Step 1 -''' Download and install '''Zoiper 5 Softphone''' from this [https://www.zoiper.com/en/voip-softphone/download/current link.]

[[File:Zoiper5 Download.png|thumb|none|600px|Click to enlarge]]

'''Step 2 -''' Start Zoiper 5 and on the welcome screen, use your '''SIP/IAX credentials''' to fill the '''Username''' and '''Password''' then click on '''Login'''.

* '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Password:''' The password you set for the account / sub account

'''*Note 1:''' New accounts have received these '''main SIP/IAX credentials''' by e-mail when the account was created. By default, your
'''main SIP/IAX password''' is the same you use to log into your customer portal, however, for old accounts they could be
different if the portal password has been changed in the past. If you're not sure about your '''Main SIP/IAX password''',
update it from your customer portal at '''Main Menu>> Account Settings>> Security tab>> Main SIP/IAX password'''.

[[File:Zoiper5 welcome.png|thumb|none|600px|Click to enlarge]]

'''Step 3 -''' On the host screen, fill the '''Hostname or Provider''' with one of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location, then click on '''Next'''.

'''Note 2:''' Bear in mind to use the same VoIP server your VoIP number is using. You can check what VoIP server
your VoIP number is using, from your VoIP.ms customer portal at '''DID Numbers>> Manage DIDs''', under '''POP''' column.
You can choose any server you want, as long as the one in your portal and the one in this field matches, otherwise,
incoming calls won't ring.

[[File:Zoiper5 host.png|thumb|none|600px|Click to enlarge]]

'''Step 4 -''' The '''Authentication''' step is optional, you can skip it.

[[File:Zoiper5 authskip.png|thumb|none|600px|Click to enlarge]]

'''Step 5 -''' In this screen, you can select the protocol your account will use:
* SIP TLS
* SIP TCP
* SIP UDP
* IAX UDP

Select the one you prefer according to your network's settings, i.e. '''SIP TCP''' then click on the '''Next''' button.

'''Note 3:''' If all these options show "Not found" but the Hostname is fine, just click '''Finish'''.

If you chose '''TLS''' please refer to [https://wiki.voip.ms/w/index.php?title=Zoiper_5&stable=0&redirect=no#Call_Encryption_TLS.2FSRTP section 2.3] for some extra adjustments, only if they are needed. When choosing TLS, Zoiper should adjust these parameters automatically.

[[File:Zoiper5 acctype.png|thumb|none|600px|Click to enlarge]]

'''Step 6 -''' At this point your VoIP.ms account should be marked with a <font color="green">Green</font> tick arrow next to its name. This means your softphone is ready to start placing calls. '''In case of failure''', your account will be marked on <font color="red">Red</font> and will display an error code. You can have more information about this error and how to fix it from [https://wiki.voip.ms/w/index.php?title=Zoiper_5&stable=0&redirect=no#SIP_error_codes section 3.2].

'''Note 4:''' Bear in mind to set the '''Caller ID Number''' for your outgoing calls from your customer portal. If you're using the
main account at '''Main Menu>> Account Settings>> General tab>> Caller ID Number'''. If you're using a sub account at
'''Sub accounts>> Manage Sub Accounts>> Edit Sub-account''' (orange icon with a pen)'''>> Caller ID Number'''.

[[File:Zoiper5 Ready.png|thumb|none|300px|Click to enlarge]]

'''Finally,''' you can check if your account is registered from your customer portal, at the main page. If your account is now registered and you have set your caller ID number for outgoing calls, you will be able to start placing outgoing calls.

[[File:Acc registered portal TOR1.png|600px|Click to enlarge]]

==Advanced setup and features==

=== Audio codecs ===

In order to use only supported codecs by VoIP.ms please go to '''Settings''' (gear icon next to account's name)'''>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Audio Codecs''' section. You can hover over any codec and move it to the other column or change the order by using the gray arrow buttons. We suggest keeping audio codecs '''G729''', '''G711 mu-law''' and '''GSM''' in '''Selected Codecs''' column and in this order.

[[File:Zoiper5 Codecs.png|thumb|none|600px|Click to enlarge]]

=== Network settings ===
In order to have your softphone running all the time, proceed with the following steps:

'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Network Related''' and apply the following changes:

*'''Registration expire mode:''' Custom<br>
*'''Registration expiry:''' 300<br>
*'''NAT keep alive time-out:''' Custom<br>
*'''Keep alive custom interval:''' 30<br>

[[File:Zoiper5 Register expire.png|thumb|none|600px|Click to enlarge]]

'''Done''', at this point you have configured your softphone to work within our service using the best settings. These settings will help you to place and don't miss any incoming call.

===Call Encryption TLS/SRTP===
If you decided to use '''SIP TLS - call encryption''' along with '''Zoiper''' please follow these steps:

'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.

Bear in mind, if this setting is enabled and your device sends '''UDP/TCP''' or '''RTP''' you will be rejected
with error code 488.

Enable this setting for the Main Account at '''Main Menu>> Account settings>> Advanced tab'''.

[[File:Mainacc encryp.png|thumb|none|600px|Click to enlarge]]

For a sub-account enable it at '''Sub accounts>> Manage sub-accounts''' by clicking on the orange icon with a pen and finally click at '''"Advanced Options (Click here to display)"'''.

[[File:Subacc encryp.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now that your account/sub-account has this setting enabled, your device only needs to send '''TLS''' and '''SRTP'''.

To enable '''TLS''', go to '''Settings>> Accounts>> Your Account>> Advanced''' and at '''SIP Credentials''' section type:

*'''Domain''': toronto1.voip.ms:5061 (Use the same [http://wiki.voip.ms/article/Choosing_Server server] your phone number is at, you can check it out from your customer portal at '''Manage DIDs''' section, under '''POP''' column)
*'''Username''': Your account's number or sub-account name
*'''Password''': Your SIP/IAX password

'''Note:''' When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. Adding any of the SIP ports '''5061/5081/42873''' at the end of the '''Hostname''' is also required.

[[File:Zoiper5 TLS1.png|thumb|none|600px|Click to enlarge]]

Now scroll down the page to '''Network Related''' section and set '''Transport''' to '''TLS'''.

[[File:Zoiper5 TLS2.png|thumb|none|600px|Click to enlarge]]

To enable '''SRTP''', scroll down the page and at '''Encryption''' section set '''SRTP Key Negotiation''' to '''SDES'''.

[[File:Zoiper5 SRTP.png|thumb|none|600px|Click to enlarge]]

Your account should be shown as registered and when you place a call you will see a green closed padlock, which means the call is now secure.

[[File:Zoiper5 CallTLS.png|thumb|none|600px|Click to enlarge]]

You can also check if '''Zoiper''' is fully registered and using '''SIP-TLS''' protocol from your customer portal at Home page, '''Main menu>> Portal Home''' for each account/sub account registered or at '''Sub Accounts>> Manage Sub accounts''' tab to see all of your Sub Accounts registration status.

A <font color="green">green padlock</font> [[File:green_padlock.png]] will appears on the right of <font color="green">"Registered"</font> in green. If you don’t see the padlock, you need to revalidate some configuration.

[[File:TLS-SRTP-Steps0006.png|thumb|none|600px|Click to enlarge]]

[[File:TLS-SRTP-Steps0007.png|thumb|none|600px|Click to enlarge]]

===SMS SIP Account===
Zoiper is able to send and receive '''SMS''' using the '''SIP MESSAGE''' header. In order to use this feature along with Zoiper, there are some settings you need to adjust from your customer portal and your VoIP.ms number must support '''SMS''' service.

Bear in mind this feature is in '''BETA''' phase and we can't guarantee will work all the time.

Note: If your SIP device is offline, undelivered SMS will be trying to reach it during the next 24 hours after
they were received. After this time, they won't be delivered in your SIP device BUT they won't be lost.
You can check all your SMS from your customer portal at '''DID Numbers>> SMS Message Center''' at anytime.

====Receiving SMS====

You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Go to '''DID Numbers>> Manage DIDs''' section and click at '''Edit DID''' (orange icon with a pen), at the bottom of this section you will find '''Short Message Service (SMS)''' section. Make sure the following are enabled and ticked:

*'''Short Message Service (SMS):''' Enabled.<br>
*'''SMS SIP Account BETA:''' Choose the Main Account or Sub-account you are currently using in Zoiper. <br>

[[File:Zoiper SMSSIPAcc.png|thumb|none|600px|Click to enlarge]]

At this point, you should be able to receive incoming '''SMS''' in Zoiper, they will show up under the '''Messages''' section in Zoiper. You can also reply to this message using the same thread.

[[File:Zoiper5 incoSMS.png|thumb|none|300px|Click to enlarge]]

====Sending SMS====
You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Your Main Account or Sub-account is using the phone number with '''SMS''' service enabled as its own '''caller ID number'''. You can check this for your Main Account at '''Main Menu>> Account settings>> General tab''' and for a Sub-account at '''Sub accounts>> Manage Sub accounts''' by clicking at '''Edit Sub-Account''' (orange icon with a pen).

'''2.''' Starting a new SMS from Zoiper 5 requires to add this number as "Contact" first. You can't start a new SMS by just typing the number.

'''3.''' To add a contact in Zoiper click at '''Contacts>> Add/Import Contact''' (+ icon)'''>> Add contacts''' and type your contact's personal information. To add the phone number click at '''Add aditional field>> Phone''' and fill the following:

*'''Phone:''' Type the destination number using 10 digits.<br>
*'''Dial Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>
*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>

[[File:Zoiper5 Contact.png|thumb|none|600px|Click to enlarge]]

'''4.''' Now you can start sending SMS by using the chat window in Zoiper 5.

[[File:Zoiper5 Messaging.png|thumb|none|600px|Click to enlarge]]

===Busy Lamp Field (BLF)===
You can use '''BLF''' feature to see the "Status" of any of your extensions. Currently, 3 states are possible: '''Available''', '''On the phone''' and '''Offline'''.

In order to use this feature, you need to enable '''"Presence"''' for the VoIP.ms server your
sub-accounts/extensions are using. Contact technical support in order to enable it for your account.

Once this feature has been enabled for your account, make sure to enable the following in Zoiper:

'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and at '''Features''' section make sure the following are enabled:

*'''Subscribe Presence'''<br>
*'''Use BLF'''<br>

You can keep '''Publish Presence''' as disable.

[[File:Zoiper5 BLF.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now, you only need to create a '''"Contact"''' entry from Zoiper and add the '''"Sub-account name"''' in the '''"Phone"''' field. If you already have a contact entry created you can add another "Phone" field and type the sub-account name in this new field, as follows:

*'''Phone:''' Type the subaccount name.<br>
*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>

For example, this contact has the phone number "1234567890" assigned and it also has a second phone number field on where the sub-account name "100000_101" is typed. This way this contact will show the status of the sub-account 100000_101.

[[File:Zoiper5 BLFContact.png|thumb|none|600px|Click to enlarge]]

'''3.''' Now, you should be able to see if this extension is '''Available''', '''On the phone''' or '''Offline'''.

[[File:Zoiper5 BLFStats.png|thumb|none|600px|Click to enlarge]]

When you click on the phone icon for this contact you have the option to dial the phone number "1234567890", for the example above, or directly to the sub-account "100000_101" using internal extensions calling.

[[File:Zoiper5 BLFCalling.png|thumb|none|600px|Click to enlarge]]

==Common Errors==

=== No transport mode found ===

If there was a typo in the hostname or if there's a network DNS issue, Zoiper might show the account type options in red. You can select the protocol you want and hit '''Skip''' button even though, they're all red. Finally, click at '''Create an account'''.

'''Note:''' Sometimes even when the username, password and server's name were typed fine, Zoiper will show all
those options as "Not found" in red. However, you can choose your desired selection and hit '''Skip''' and '''Create an account'''.

[[File:Zoiper5 errormanual.PNG|thumb|none|600px|Click to enlarge]]

=== SIP error codes ===

In case of failure registering your device, an error code number will be shown at '''Settings>> Accounts>> Your account''' section. You can check the error response code and correct it by checking the list of common [https://wiki.voip.ms/article/SIP_Responses SIP Response codes].

==== 403 error ====
This is the most common error you can get and it's related to wrong information in your '''username''' and/or '''password'''. Please make sure you have the right credentials and no blank spaces are in your username or password

[[File:Zoiper5 SIPcode.png|thumb|none|600px|Click to enlarge]]

Zoiper Classic

2022-07-18T17:01:56Z

Fred:

==Configuration Detail==

* Start Zoiper Softphone.

[[File:01.jpg|Zoiper App]]

* Click on '''Settings''' menu on the top of the app.
* Now click on '''Create a new account'''.
* Choose the protocol (SIP or IAX2) you're using with that account.
* Click on the '''Next''' button.
* Fill in the information according to your account:
** '''User:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[File:02.jpg|Zoiper SIP account]]

* Click on the '''Next''' button.
* On the next window you can set the ''' Account Name''' that account will have on the Zoiper and choose if you want to skip the '''auto-detection'''.
* Click on the '''Next''' button and the Zoiper will confirm when the account is ready to use.
* Once the account is created, click on the '''Settings menu''' again and select the '''Preferences''' option.
* Select the '''Codec''' tab and at the right you will see the codecs available, leave only as selected codecs, u-Law and GSM and G.729(if available with the version). Set the rest to the left side and apply.

[[File:04.jpg|Zoiper Codecs Conf.]]

* Your Zoiper should be ready to make calls
[[category:softphones]]

Microsip

2022-06-30T17:41:38Z

Fred:

==Tutorial Video==

[[Image:MicroSIPthumbnail.jpg|200px|link=https://www.youtube.com/watch?v=2UJm2J0j-2k]]

This is the very basic set up for MicroSIP, there are only 3 steps needed to have your device up and running. If you wish to improve your softphone performance or enable some features, refer to the advanced section.

==Basic setup==
''' Step 1 -''' Download and install '''MicroSIP''' from this [https://www.microsip.org/downloads/current link.]
Note we have used the latest version which is currently MicroSIP-Lite-3.19.31

'''Step 2 -''' Once downloaded and installed, start MicroSIP and on the welcome screen head onto the arrow pointing down on the top right of the softphone application > Edit Account.

[[File:microSIP_settings.png|thumb|none|600px|Click to enlarge]]

'''Step 3 -''' Fill all the following information:
:- Account Name: VoIPms
:- SIP Server: One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
:- SIP Proxy: Same as "SIP Server"
:- Username: Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
:- Domain: Same as "SIP Server"/"SIP Proxy"
:- Password: your main SIP/IAX password* or sub-account password
:- Display Name: Your outbound caller ID Name. '''(See the requirements below)'''

'''IMPORTANT for Display Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

Then press saved and you are done configuring MicroSIP.

[[File:microSIP2.png|thumb|none|600px|Click to enlarge]]

==Additional Settings==

===TLS SRTP===

In order to enable TLS SRTP (call encryption), you will first need to enable this feature by modifying your main account under Main Menu > Account Settings > Advanced tab and setting '''Encrypted SIP Traffic''' to '''Yes'''

Once done, go into the menu option (arrow pointing down) on the top right of MicroSIP > Edit Account and set the following options:
:- Media Encryption: Mandatory SRTP
:- Transport: TLS

[[File:microSIP3.png|thumb|none|600px|Click to enlarge]]

Save and then head once again on the top right of MicroSIP > Settings and once there, modify '''Source Port''' option to 5061 and RTP to 10001 to 20000.

Save these settings and you will now

[[File:microSIP4.png|thumb|none|600px|Click to enlarge]]

===Some additional settings===
By heading into the menu option (arrow pointing down) on the top right of MicroSIP > Settings there are some settings that can be improved in order to avoid any issues while on a call:

:- Enabled Codecs: Only have G711u allowed (or GSM if you have a slow internet connection)
:- Source port: Set it to 5060 (5080 or 42872 for alternate ports) or 5061 (5081 or 42873 for alternate ports) for call encryption
:- RTP Ports: Set the minimum to 10001 and maximum to 20000
:- EC: Make sure this option is enabled. This is an Echo Cancellation option

Otherwise, there are many other options that you can customize like the ring tone you will hear when someone calls among many other options you can customize or enable that you can have a look into. You can also consult [https://www.microsip.org/help/this link] if you have doubts on the options MicroSIP offers.

Media5-fone

2022-06-30T17:41:17Z

Fred:

==Configuration Setup==

[[File:Media5Android.jpg|250px]]

'''Download the Media5-fone from the Android Market or the Apple App Store'''

*'''Start the application'''
-'''Click on More'''
-'''Settings'''
-'''Configure SIP Accounts'''

[[File:Media5Android2.jpg|250px]]

*'''Click on the + sign on the top right corner'''
-'''Click on Internet Telephony Service Providers, Preconfigured List'''

[[File:Media5Android3.jpg|250px]]

*'''Select one of the VoIP.ms servers.'''

[[File:Media5Android4.jpg|250px]]

*'''Configure your VoIP.ms username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
*'''Configure your VoIP.ms Password:'''The password you set for the account / sub account

[[File:Media5Android5.jpg|250px]]

*Click the '''DONE''' button.
*You should be ready to make calls

NetDial Sip Phone

2022-06-30T17:40:43Z

Fred:

==Configuration==

===Set Accounts===

* Start NetDial app

* Once NetDial has started, click go to the Setting tab then Accounts >> '''Add new account''' to start the configuration.

[[File:Net dial 1.jpg|300px]]

Now Click on the '''Add new account''' button to create a new account

[[File:Net dial 2.jpg |300px]]

Fill in the Settings for your account:

* '''Account Title:''' You can chose a title or reference number for your account,E.G VoIP.ms
* '''Account ID:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Password:''' The password you set for the account / sub account
* '''Proxy IP:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

Finally click on the "Save" button to save your changes and start making calls.

Linphone Android

2022-06-30T17:40:13Z

Fred:

==Configuration Detail==

* Open Linphone

[[File:Linphone_Android1.jpeg]]

* Select the option '''Use SIP Account'''.

[[File:Linphone_Android2.jpeg]]

* Fill in the information according to your account
** '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Display Name:''' Your name or company name. '''(See the requirements below)'''
** '''Transport:''' UDP or TCP.

'''IMPORTANT for Display Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

* Click on the '''Login''' button

* Your Linphone should be ready to make calls

* To confirm that you have registered this softphone properly, you can make a call to the Echo test application (dial 4443).

==Additional configuration==

* Go to the Account settings in Linphone so you can change the following settings.

[[File:Linphone_AndroidAccSettings.jpeg]]

* In order to receive incoming calls all the time enable "Allow push Notification" and set 300 for "Expire".

[[File:Linphone_AndroidNetworkSettings.jpeg]]

* For better results, in the Network settings of Linphone disable the option "Random port" and set the port 5060, 5080 or 42872 (For encryption 5061, 5081 or 42873). Enable push notifications there too.

== Configuring Linphone with Encryption ==

If you decided to use '''SIP TLS - call encryption''' along with '''Linphone''' please follow these steps:

'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.

Bear in mind, if this setting is enabled and your device sends '''UDP/TCP''' or '''RTP''' you will be rejected
with error code 488.

Enable this setting for the Main Account at '''Main Menu>> Account settings>> Advanced tab'''.

[[File:Mainacc encryp.png|thumb|none|600px|Click to enlarge]]

For a sub-account enable it at '''Sub accounts>> Manage sub-accounts''' by clicking on the orange icon with a pen and finally click at '''"Advanced Options (Click here to display)"'''.

[[File:Subacc encryp.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now that your account/sub-account has this setting enabled, your Linphone needs to send '''TLS''' and '''SRTP'''.

[[File:Linphone_AndroidTLS1.jpeg]] [[File:Linphone_AndroidTLS2.jpeg]]

* You have to select TLS as the transport type when adding the account.
* If the account is already added go to the Account settings in Linphone so you can edit this option.

[[File:Linphone_AndroidSRTP.jpeg]]

* Finally, from the Call settings in Linphone set "Media encryption" to SRTP and enable "Media encryption mandatory".

[[category:softphones]]

Linphone iOS

2022-06-30T17:39:59Z

Fred:

==Configuration Detail==

* Open Linphone

[[File:LinphoneiOS1.jpeg]]

* Select the option '''Use SIP Account'''.

[[File:LinphoneiOS2.jpeg]]

* Fill in the information according to your account
** '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' Your Main SIP password or Sub Account password.
** '''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Display Name:''' Your name or company name. '''(See the requirements below)'''
** '''Transport:''' UDP or TCP.

'''IMPORTANT for Display Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

* Click on the '''Login''' button

* Your Linphone should be ready to make calls

* To confirm that you have registered this softphone properly, you can make a call to the Echo test application (dial 4443).

==Additional configuration==

* Go to the Account settings in Linphone and enable "More options" to see all the available settings.

[[File:LinphoneiOS3.jpeg]]

* In order to receive incoming calls all the time enable "Push Notification" and set 300 for "Expire".

[[File:LinphoneiOSNetworkSettings.jpeg]]

* For better results, in the Network settings of Linphone disable the option "Random port" and set the port 5060, 5080 or 42872 (For encryption 5061, 5081 or 42873). Also, set the range 10000 - 20000 for the Audio ports.

== Configuring Linphone with Encryption ==

If you decided to use '''SIP TLS - call encryption''' along with '''Linphone''' please follow these steps:

'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.

Bear in mind, if this setting is enabled and your device sends '''UDP/TCP''' or '''RTP''' you will be rejected
with error code 488.

Enable this setting for the Main Account at '''Main Menu>> Account settings>> Advanced tab'''.

[[File:Mainacc encryp.png|thumb|none|600px|Click to enlarge]]

For a sub-account enable it at '''Sub accounts>> Manage sub-accounts''' by clicking on the orange icon with a pen and finally click at '''"Advanced Options (Click here to display)"'''.

[[File:Subacc encryp.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now that your account/sub-account has this setting enabled, your Linphone needs to send '''TLS''' and '''SRTP'''.

[[File:LinphoneiOSTLS1.jpeg]] [[File:LinphoneiOSTLS2.jpeg]]

* You have to select TLS as the transport type when adding the account.
* If the account is already added go to the Account settings in Linphone so you can edit this option.

[[File:LinphoneiOSSRTP0.jpeg]]

* Finally, from the Call settings in Linphone set "Media encryption" to SRTP and enable "Media encryption mandatory".

[[category:softphones]]

Linphone

2022-06-30T17:39:37Z

Fred:

==Configuration Detail==

* Start Linphone Softphone

[[File:Linphone_1.png]]

* Click on the '''Assitant''' option.
[[File:Linphone_2.png]]

* Select the option '''Use a SIP Account'''.

[[File:Linphone_3.1.png]]

* Fill in the information according to your account
** '''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Display Name:''' Your name or company name. '''(See the requirements below)'''
** '''SIP Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Password:''' The password you set for the account / sub account
** '''Transport:''' UDP or TCP.

'''IMPORTANT for Display Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

* Click on the '''Use''' button

* Your Linphone should be ready to make calls

* To confirm that you have registered this softphone properly, you can make a call to the Echo test application (dial 4443).

== Configuring Linphone with Encryption ==

[[File:Linphone_3.1.2.png]]

* Fill in the information according to your account.
* Append the port 5061 to the server. (E.g. atlanta1.voip.ms:5061)
* On the option '''Transport''' select TLS.

[[File:Linphone_6.png]]

* Click on the menu that is on the top right corner and click on Preferences.
* Click on the tab '''Call and Chat''' and enable "SRTP".

[[category:softphones]]

Kiax

2022-06-30T17:39:17Z

Fred:

==Configuration Details==

* Start the Kiax Softphone

* Click on '''Voip''' go to '''Account''' option and select '''Configure Account'''...

[[File:Kiax1.png|Settings Kiax]]

* In the Account data window, fill in the information according to your account
**'''Username:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
**'''Password:''' The password you set for the account / sub account
**'''Server:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

* Click on '''OK''' button

[[File:Kiax2.png|Settings Kiax]]

* Your softphone is ready to make calls

[[File:Kiax3.png|Calling with Kiax]]

[[category:softphones]]

Grandstream Wave

2022-06-30T17:38:14Z

Fred:

[[File:Grandstream_Wave_Logo_App.png|200px|right|none|GrandStream Wave|200px]]
Grandstream Wave is a FREE softphone application that allows users to make and receive voice calls through their business or residential SIP accounts on any Android™ device (version 4.0+) from anywhere in the world.

This application supports integration of up to 6 SIP accounts, 6-way voice conferencing, and allows users to monitor their PBX (such as Grandstream's UCM6100 series IP PBX & UCM6510 IP PBX) while utilizing speed dial with up to 24 virtual BLF keys.

Grandstream Wave also supports advanced SIP telephony features including call transfer, LDAP phonebook integration and more.

== Download the official Grandstream Wave apps ==

The app is available here for Andoid and iOS mobile devices,
:* [https://play.google.com/store/apps/details?id=com.grandstream.wave Google Play Store for Android]
:* [https://apps.apple.com/us/app/grandstream-wave-lite/id1029274043 Apple Store for iPhone and iPad]

== Video tutorial ==

[[Image:GSWthumbnail.jpg|200px|link=https://www.youtube.com/watch?v=pJpO6FtbmfE]]

== Configuration ==
The configuration process remains the same whether you are using Android or an iPhone / iPad.

* Start the Grandstream Wave App
* At the bottom of the screen, tap on '''Settings'''
: [[File:Grandstream Wave Settings.jpg|200px]]

* Select '''Account Settings''' then tap the ''+'' sign at the top right of the screen to '''Add a New Account'''
* From the '''Add New Account''' section, select '''SIP account'''.
: [[File:Grandstream Wave NewAccount.png|250px]]

* Fill in the Settings for your account
** '''Account Name''' Voip.ms (Any name to identify your account)
** '''SIP Server''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''SIP User ID''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''SIP Authentication ID''' same as "SIP User ID"
** '''Password''': ''The password you set for the account / sub account''
** '''Voicemail ID''' '''*97'''
** '''Display Name''': ''(This will be your Outgoing Caller ID Name. It will be used when calling Canadian numbers. '''Please read the note below''')''

If you would like to set an Outbound Caller ID Name with your number when you call a Canadian number, since the major canadian provider's will not using the CNAM/LIBD database, you will need to pass your Outbound caller ID Name direcly in the '''Display Name''' field.

'''IMPORTANT''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must NOT use any special characters, they will not be displayed.
- Some of regular Canadian providers will not show more than 15 characters. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

: [[File:Grandstream_Wave_SIP_Settings_config.png|200px]]
'''IMPORTANT''' for Display Name section!:
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must NOT use any special characters, they will not be displayed.
- Some of regular Canadian providers will not show more than 15 characters. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

* Once you are done, tap the Check mark at the top right of the screen and you should be ready to make calls after a few seconds.
: [[File:Grandstream Wave Registered.png|200px]]

Fring

2022-06-30T17:37:40Z

Fred:

==Configuration Detail==

'''NOKIA N97 PHONE'''

* Start the Fring Application on your mobile

[[File:Fring01.jpg|Starting Fring]]

* Go to the '''Add Account''' tab and select '''SIP'''

[[File:Fring03.jpg|Select SIP]]

* Scroll down to select '''Other''' from the list of SIP Service Providers

[[File:Fring04.jpg|Select Other Provider]]

* Fill in the SIP values as follow:
** '''User-ID:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Proxy Address:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[File:Fring05.jpg|User and Password]]

[[File:Fring06.jpg|Proxy Address]]

* Click on '''Login''' button to subscribe to our service
* Wait while Fring subscribes to our service

[[File:Fring07.jpg|Subscribing]]

* IF you see a '''tick''' next to the '''SIP''' icon, then you are ready to make calls

[[File:Fring08.jpg|Ready to make calls]]
[[category:softphones]]

FgVoIP

2022-06-30T17:37:21Z

Fred:

'''FgVoIP''' is a [[softphone]] for use with [[smartphone|Blackberry devices]].

==Configuration Details==

'''Create Profile'''

<ol>
<li>Go to Preferences > Profiles.</li>
<li>Position focus on existing profile, press menu item "Create copy".</li>
<li>Type in your new profile name.</li>
<li>Select your new profile, press menu item "Active" or press trackball/touchpad.</li>
<li>You will be asked if you want to log in or not. Choose NO.</li>
<li>Go to Setup > Main Settings.</li>
<li>Type in your SIP server configuration data (more details below). If you need more settings press menu item "Advanced Settings"</li>
<li>After you save your settings you will be asked if you want log in. Choose YES.</li>
<li>If your settings are correct you should be logged in when you come to main screen, if not go to 7. and try again.</li>
</ol>

'''VoIP Account Details'''

* '''Account settings:''' (in Main settings screen) should look like this:
* '''My name:''' John Smith (your name)
* '''My ID:''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''My Password:''' The password you set for the account / sub account
* '''My Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
* '''My Proxy:''' Same as "Domain"
[[category:softphones]]

Express Talk

2022-06-30T17:37:04Z

Fred:

==Configuration Detail==

* Start the Expres Talk Softphone

[[File:Express0.png|Express Talk - Starting]]

* Go to Menu '''File''' and select '''Options...'''

[[File:Express1a.png|Express Talk - File -> Options]]

* Now go to '''Lines''' Tab and Fill in the information according to your account
** '''Full "Friendly" Display Name:''' John Smith (your name)
** '''Server (SIP Proxy or Virtual PBX):''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''SIP Number (Or User Name):''' Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
**'''Password''': The password you set for the account / sub account

* Click on '''Accept''' Button

[[File:Express5.png|Express Talk - Line Settings]]

* Your softphone should be ready to make calls
[[category:softphones]]

Ekiga Softphone

2022-06-30T17:36:35Z

Fred:

==Configuration Details==

* Start the Ekiga Softphone

[[File:Ekigaw1.png|Ekiga - Starting]]

* Go to Menu '''Edit''' and select '''Accounts''' option.

[[File:Ekigaw2.png|Ekiga - Edit -> Accounts]]

* Now go to Menu '''Accounts''' and select '''Add a SIP Account'''

[[File:Ekigaw3.png|Ekiga - Accounts -> Add a SIP Account]]

* Fill in the information according to your account
**'''Name:''' John Smith (Your Name)
**'''Registrar''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
**'''User''': Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
**'''Authentication User''': You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
**'''Password''': The password you set for the account / sub account

* Click on '''OK''' Button

[[File:Ekigaw4.png|Ekiga - SIP Settings]]

* Now Click on '''Close''' Button

[[File:Ekigaw5.png|Ekiga - Close]]

* You are now ready to start making calls

[[File:Ekigaw6.png|Ekiga - Make Calls]]
[[category:softphones]]

Dialer+

2022-06-30T17:36:20Z

Fred:

'''Dialer+ SIP Voip Softphone''' was a [[softphone]] for Apple iOS mobile devices.

Introduced in 2012, it was available on iTunes at <nowiki>https://itunes.apple.com/us/app/dialer+-sip-voip-softphone/id505492571</nowiki>

The app appears to no longer be available. Confusingly, there are other unrelated applications with the same name "Dialer+" on other platforms, which do not do the same task. Most appear to be drop-in replacements for the mobile telephone dialer and contacts apps packaged with Android or Windows Mobile handsets.

==Account Settings==
In order to make and receive calls with this app, you must complete this screen with data provided by your VoIP service provider.

'''Basic Account Settings'''

* Account Enabled - ON to set account as active.
* Name - used to identify the account.
*'''Username''': Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
*'''Password''': The password you set for the account / sub account
*'''Domain''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

* Description - for yourself

'''Advanced'''

In most cases there is no need to modify these settings.

Dialling Options:

* Prefix to Remove - prefix to remove from number if number matches the rule. You can incorporate a rule into the remove prefix string. E.g. if number +16778585657 matches rule specified in Match Number and Remove Prefix rule is +1677 then result number is 8585657.
* Intl Prefix Substitution - replace + with some string, such as 00.
* Prefix to Add - prefix to add to number .

Network Options:

* Reg Timeout - defines the refresh interval for your SIP registration. Value in seconds. Minimum 60, default 180.
* Incoming Calls - when enabled, this account will be registered with your VoIP provider allowing incoming calls; otherwise this account can only be used to make outgoing calls.
* Protocol (UDP / TCP / TLS) - Most VoIP providers only support UDP transport. TCP and TLS transports will allow you to take advantage of the iOS4 multi tasking support i.e. to be able to receive incoming calls while the app is sleeping in the background. This preserves battery. For UDP you need to enable the Run In Background setting and disable "Save battery mode" to support incoming calls when in the background. To encrypt signalling messages, choose TLS (if supported by your VoIP service provider). Default "UDP".
* Encrypt Audio (Never / If Possible / Always) - this setting is used to encrypt audio using SRTP. "If Possible": the call will be encrypted only if the remote party accepts encryption (otherwise it will be unencrypted). "Always": the call will be encrypted and will succeed only if the other party accepts encryption; otherwise the call will fail. If call is encrypted, "call media encrypted" appears on the call view. Default "Never".

[[Category:Softphones]]

Bria

2022-06-30T17:36:01Z

Fred:

=='''Bria for Android'''==

<div><ul>
<li style="display: inline-block;">
[[File:Softphone Clients - Smartphones.jpg|none|300px|link=http://www.counterpath.com/?utm_campaign=itsp-partners&utm_medium=cp-certified-logo&utm_source=voipms]]
</li>

<li style="display: inline-block;">
[[File:CounterPath ITSP Certified Partner 2017.png|none|300px|link=http://www.counterpath.com/?utm_campaign=itsp-partners&utm_medium=cp-certified-logo&utm_source=voipms]]
</li>
</ul></div>

== Tutorial Video ==
[[Image:Youtube_BRIAthumbnails.jpg|200px|link=https://www.youtube.com/watch?v=RpKDh04nE7c]]

Once you launch the [https://www.counterpath.com/android-sip-softphone Bria Mobile App] you will be prompted to configure an account, tap "Add Account" (the '''+''' sign).

You will see a provider's list, you can tap the "search" icon and write "'''voip.ms'''", the option will be displayed after that, then just select it by taping it.

<div><ul>
<li style="display: inline-block;"> [[File:01briaNew.jpg|thumb|none|300px]] </li>
<li style="display: inline-block;"> [[File:02briaList.jpg|thumb|none|300px]] </li>
<li style="display: inline-block;"> [[File:03briaSearch.jpg|thumb|none|300px]] </li>
</ul></div>

Once you have done the steps above, a new view will be displayed with the account's details, you now need to fullfil the information required:

:'''Display As''': This value is used to set the '''CallerID name'''. You can leave it blank. (If entered, you need to indicate it in capital letters, Max of 15 characters, no special characters, spaces are allowed.)

*'''Username''': Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
*'''Password''': The password you set for the account / sub account
*'''Domain''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

By default the domain has only '''voip.ms''', it is needed that you put the server you will use there, otherwise you will not be able to register

'''IMPORTANT for Display Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

Tap the "Ready" icon and you will be back to the account's view, if all the information is correct, you will see a green icon which indicates you are registered

<div><ul>
<li style="display: inline-block;"> [[File:04briaSetup.jpg|thumb|none|300px]] </li>
<li style="display: inline-block;"> [[File:05briaRegistered.jpg|thumb|none|300px]] </li>
</ul></div>

Click Here For Desktop Version 3: [[Bria Desktop]]
[[category:Android softphones]]

Acrobits

2022-06-30T17:35:41Z

Fred:

==Configuration Details==
[[File:Acrobitscert.png|200px|right|none|Acrobits|link=https://www.acrobits.net//?utm_campaign=itsp-partners&utm_medium=cp-certified-logo&utm_source=voipms]]

* Start the Acrobits App
* Once the Acrobits App has started, click on '''New SIP Account''' to start the configuration.

[[File:Acrobits 1.jpg|thumb|none|200px]]

* You will see VoIP.ms at the list, select it

[[File:Acrobits 2.jpg|thumb|none|200px]]

You will need to fill the information for your account:

*'''Username''': Your Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
*'''Password''': The password you set for the account / sub account
*'''Domain''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

Finally click on the '''"Save"''' button and you will be able to start using voip.ms on the Acrobits App.

[[File:Acrobits 3.png|thumb|none|200px]]

In the advanced settings if you would like to setup your '''Display Name''', for your outbound caller ID Name there is some requirements.

- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must NOT use any special characters, they will not be displayed.
- Some of regular Canadian providers will not show more than 15 characters. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

If you need assistance during the configuration don't hesitate to contact VoIP.ms support.

[[category:guides]]

ZoIPer for iOS

2022-06-20T18:48:57Z

Fred:

=='''ZoiPer for iOS'''==

<br/>''ZoiPer is an IAX & SIP multilanguage VoIP soft client (softphone) meant to work with any IP-based communication system and infrastructure.
Zoiper is available for Windows, Mac OS X and Linux and supports the following languages: English, German, Spanish, French, Dutch, Portuguese, Russian, Chinese, Japanese, Italian, Polish and Magyar.

You can download it [http://zoiper.com/en here]''
<br clear="all" />

== General Configuration ==

* Start Zoiper Softphone<br/>

* Click on '''Config''' icon on the Zoiper screen<br/>

* Click on the " + " icon to add an account<br/>

* Select SIP or IAX account. This guide was made using a SIP account but the settings are similar, notice that the protocol must be the same as the one you set on your voip.ms SIP account<br/>

* Fill in the fields with your SIP account information
** '''Account:''' Choose a name for your account.
** '''Host:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Caller ID:''' This is your outbound caller ID Name. '''(See the requirements below)'''

'''IMPORTANT for Caller ID''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

<div><ul>
<li style="display: inline-block;"> [[File:ZiOs_basic_1.PNG|thumb|none|250px]]</li>
<li style="display: inline-block;"> [[File:ZiOs_basic_2.jpg|thumb|none|250px]] </li>
<li style="display: inline-block;"> [[File:ZiOs_basic_3.jpg|thumb|none|250px]] </li>
<li style="display: inline-block;"> [[File:ZiOs_basic_4.jpg|thumb|none|250px]] </li>
<li style="display: inline-block;"> [[File:ZiOs_basic_5.jpg|thumb|none|250px]] </li>
</ul></div>
<br clear="all" />

== Audio Codec Configuration ==

* Go to "Audio Codecs" section <br/>
* Unselect all the codecs, leaving only GSM and u-law selected.<br/>

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_basic_audCodec_1.jpg|thumb|none|250px]]</li>
<li style="display: inline-block;">[[File:ZiOs_basic_audCodec_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

== Configuring ZoIPer to start with the phone ==

*Under the SIP account's settings on ZoiPer, please go to "Network Settings" <br/>
*Then, activate "Enable on Start"<br/>

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_basic_netSetting_1.jpg|thumb|none|250px]]</li>
<li style="display: inline-block;">[[File:ZiOs_basic_netSetting_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

== Registering the account ==

*Now that you have configured your voip.ms account (or sub account) in ZoiPer, go to the top of the Account's setting screen and click on "Register"<br/>
*If everything is correct, you should see a message that says "Registration Status: OK"<br/>

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_basic_Register_1.jpg|thumb|none|250px]]</li>
<li style="display: inline-block;">[[File:ZiOs_basic_Register_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

== Configuring ZoiPer to keep running all the time ==

Some customers mention that ZoiPer loses registration, this is because iOS closes the internet connection and the app after some time without use. You can configure ZoiPer to force to keep alive the Wi-Fi connection and keep running the app in the background. To achieve that follow the following steps:

*Open ZoiPer and go to Settings then select "Incoming calls"<br/>
*Once there enable both options

<div><ul>
<li style="display: inline-block;">[[File:ZiOs_keep_awake_1.PNG|thumb|none|250px]]</li>
<li style="display: inline-block;"></li>
<li style="display: inline-block;">[[File:ZiOs_keep_awake_2.jpg|thumb|none|250px]]</li>
</ul></div>
<br clear="all" />

Please notice that by enabling these options the battery duration will be reduced.

For best results, it is recommended to use wifi. But if using 4G/LTE and you experience poor sound quality,
it has been reported that turning off ECHO CANCELLATION helps to solve the issue.

ZoIPer for Android

2022-06-20T18:47:20Z

Fred:

__TOC__

== Tutorial Video ==

[[Image:Youtube_thumbnails_zoiper.jpg|200px|link=https://www.youtube.com/watch?v=-FB_1GwhGaA]]

==Basic Setup==
This is the very basic set up for '''Zoiper softphone''', there are only '''6 steps''' needed to have your device up and running. Refer to the advanced section if you want to improve your softphone performance and use some of the softphone features.

===Setting up Zoiper with your SIP/IAX credentials===

'''Step 1 -''' Download and install '''Zoiper IAX SIP VOIP Softphone''' from '''Play Store'''.

[[File:Zoiper PlayStore (2).png|thumb|none|300px|Click to enlarge]]

''' Step 2 -''' Start Zoiper and on the welcome screen, use your '''SIP/IAX credentials''' to fill the '''Username''' and '''Password''' then click on '''Create an account'''.

* '''Username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Password:''' The password you set for the account / sub account

'''*Note 1:''' New accounts have received these '''main SIP/IAX credentials''' by e-mail when the account was created. By default, your
'''main SIP/IAX password''' is the same you use to log into your customer portal, however, for old accounts they could be
different if the portal password has been changed in the past. If you're not sure about your '''Main SIP/IAX password''',
update it from your customer portal at '''Main Menu>> Account Settings>> Security tab>> Main SIP/IAX password'''.

[[File:Zoiper Welcome.png|thumb|none|300px|Click to enlarge]]

'''Step 3 -''' On the host screen, fill the '''Hostname or Provider''' with one of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location, then click on '''Next'''.

'''Note 2:''' Bear in mind to use the same VoIP server your VoIP number is using. You can check what VoIP server
your VoIP number is using, from your VoIP.ms customer portal at '''DID Numbers>> Manage DIDs''', under '''POP''' column.
You can choose any server you want, as long as the one in your portal and the one in this field matches, otherwise,
incoming calls won't ring.

[[File:ZoipperApp_Host.png|thumb|none|300px|Click to enlarge]]

'''Step 4 -''' '''Skip''' the '''Authentication''' step, AuthUserID and Outbound Proxy are not needed.

[[File:ZoiperApp_authskip.png|thumb|none|300px|Click to enlarge]]

'''Step 5 -''' In this screen, you can select the protocol your account will use:
* SIP TLS
* SIP TCP
* SIP UDP
* IAX UDP

Select the one you prefer according to your network's settings, i.e. '''SIP UDP''' then click on the '''Finish''' button.

'''Note 3:''' If all these options show "Not found" but the Hostname is fine, just click '''Finish'''.

If you chose '''TLS''' please refer to [https://wiki.voip.ms/w/index.php?title=ZoIPer_for_Android&stable=0&shownotice=1&fromsection=Network_settings#Call_Encryption_TLS.2FSRTP section 2.3] for some extra adjustments, only if they are needed. When choosing TLS, Zoiper should adjust these parameters automatically.

[[File:ZoiperApp_acctype.png|thumb|none|300px|Click to enlarge]]

'''Step 6 -''' At this point your VoIP.ms account should be shown under Accounts section and marked on <font color="green">Green</font> with a tick arrow next to it. This means your softphone is ready to start placing calls. '''In case of failure''', your account will be marked on <font color="red">Red</font> and will display an error code. You can have more information about this error and how to fix it from [https://wiki.voip.ms/w/index.php?title=ZoIPer_for_Android&stable=0&shownotice=1&fromsection=Configuration_Detail#SIP_error_codes section 3.2].

'''Note 4:''' Bear in mind to set the '''Caller ID Number''' for your outgoing calls from your customer portal. If you're using the
main account at '''Main Menu>> Account Settings>> General tab>> Caller ID Number'''. If you're using a sub account at
'''Sub accounts>> Manage Sub Accounts>> Edit Sub-account''' (orange icon with a pen)'''>> Caller ID Number'''.

[[File:Zoiper acc ready.png|300px|Click to enlarge]]

'''Finally,''' you can check if your account is registered from your customer portal, at the main page. If your account is now registered and you have set your caller ID number for outgoing calls, you will be able to start placing outgoing calls.

[[File:Acc registered portal ATL1.png|600px|Click to enlarge]]

==Advanced setup and features==

=== Audio codecs ===

In order to use only supported codecs by VoIP.ms, please go to '''Settings>> Accounts>> Your account'''.

[[File:ZoiperApp_accsettings.png|thumb|none|300px|Click to enlarge]]

Scroll down to '''Audio Codec Settings''', and just enable '''"uLaw"''' and '''"GSM"'''. You can touch over any codec and move it to the top of the list in order to change priority order. We suggest keeping "uLaw" at the top. In case, you have bought '''"g729"''' make this your first option and move it right to the top.

[[File:Zoiper codecs.png|thumb|none|300px|Click to enlarge]]

'''IMPORTANT for Caller ID''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

For best results, it is recommended to use WI-FI. But if using 4G/LTE and you experience poor sound quality, it has been reported that turning off '''ECHO CANCELLATION''' helps solve the issue.

=== Network settings ===
In order to have your softphone running all the time, proceed with the following steps:

'''1.''' Go to '''Settings>> Connectivity''' and enable '''"Keep Alive WIFI"''' and '''"Run in Background"'''.

[[File:Zoiper conectivity.png|thumb|none|300px|Click to enlarge]]

'''2.''' Go to '''Settings>> Accounts>> Your Account>> Network Settings''' and change '''"Registration Expiry Time"''' to 180.

[[File:Zoiper exp time.png|thumb|none|300px|Click to enlarge]]

'''Done''', at this point you have configured your softphone to work within our service using the best settings. These settings will help you to place and don't miss any incoming call.

===Call Encryption TLS/SRTP===
If you decided to use ''' SIP TLS - call encryption''' along with '''Zoiper''' please follow these steps:

'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.

Bear in mind, if this setting is enabled and your device sends '''UDP/TCP''', '''RTP''' or '''video codec information'''
you will be rejected with error code 488.

Enable this setting for the Main Account at '''Main Menu>> Account settings>> Advanced tab'''.

[[File:Mainacc encryp.png|thumb|none|600px|Click to enlarge]]

For a sub-account enable it at '''Sub accounts>> Manage sub-accounts''' by clicking on the orange icon with a pen and finally click at '''"Advanced Options (Click here to display)"'''.

[[File:Subacc encryp.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now that your account/sub-account has this setting enabled, your device only needs to send '''TLS''' and '''SRTP'''.

To send '''TLS''', go to '''Settings>> Accounts>> Your account''' and type:

*'''Host''': atlanta1.voip.ms:5061 (Use the same [http://wiki.voip.ms/article/Choosing_Server server] your phone number is at, you can check it out from your customer portal at '''Manage DIDs''' section, under '''POP''' column)
*'''Username''': Your account's number or sub-account name
*'''Password''': Your SIP/IAX password

'''Note:''' When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. Adding any of the SIP ports '''5061/5081/42873''' at the end of the '''Hostname''' is also required.

[[File:Tls zoiper.png|thumb|none|300px|Click to enlarge]]

Now scroll down and look for '''Network settings''' and change the "Transport mode" to '''TLS'''.

[[File:Zoiper tls.png|thumb|none|300px|Click to enlarge]]

Finally to send '''SRTP''', go back to your account settings and at '''"Encryption settings"''' enable '''SRTP'''.

[[File:Zoiper srtp.png|thumb|none|300px|Click to enlarge]]

Your account should be shown as registered and when you place a call you will see a closed padlock, which means the call is now secure.

[[File:Call tls.png|thumb|none|300px|Click to enlarge]]

You can also check if '''Zoiper''' is fully registered and using '''SIP-TLS''' protocol from your customer portal at Home page, '''Main menu>> Portal Home''' for each account/sub account registered or at '''Sub Accounts>> Manage Sub accounts''' tab to see all of your Sub Accounts registration status.

A <font color="green">green padlock</font> [[File:green_padlock.png]] will appears on the right of <font color="green">"Registered"</font> in green. If you don’t see the padlock, you need to revalidate some configuration.

[[File:TLS-SRTP-Steps0006.png|thumb|none|600px|Click to enlarge]]

[[File:TLS-SRTP-Steps0007.png|thumb|none|600px|Click to enlarge]]

===SMS SIP Account===
Zoiper is able to send and receive '''SMS''' using the '''SIP MESSAGE''' header. In order to use this feature along with Zoiper, there are some settings you need to adjust from your customer portal and your VoIP.ms number must support '''SMS''' service.

Bear in mind this feature is in '''BETA''' phase and we can't guarantee will work all the time.

Note: If your SIP device is offline, undelivered SMS will be trying to reach it during the next 24 hours after
they were received. After this time, they won't be delivered in your SIP device BUT they won't be lost.
You can check all your SMS from your customer portal at '''DID Numbers>> SMS Message Center''' at anytime.

====Receiving SMS====

You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Go to '''DID Numbers>> Manage DIDs''' section and click at '''Edit DID''' (orange icon with a pen), at the bottom of this section you will find '''Short Message Service (SMS)''' section. Make sure the following are enabled and ticked:

*'''Short Message Service (SMS):''' Enabled.<br>
*'''SMS SIP Account BETA:''' Choose the Main Account or Sub-account you are currently using in Zoiper. <br>

[[File:Zoiper SMSSIPAcc.png|thumb|none|600px|Click to enlarge]]

At this point, you should be able to receive incoming '''SMS''' in Zoiper, they will show up under the '''Message''' icon in Zoiper. You can also reply to this message using the same thread.

[[File:Zoiper SMS1.png|thumb|none|300px|Click to enlarge]]

====Sending SMS====
You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Your Main Account or Sub-account is using the phone number with '''SMS''' service enabled as its own '''caller ID number'''. You can check this for your Main Account at '''Main Menu>> Account settings>> General tab''' and for a Sub-account at '''Sub accounts>> Manage Sub accounts''' by clicking at '''Edit Sub-Account''' (orange icon with a pen).

'''2.''' If the phone number is properly set in your customer portal, you will be able to send SMS using Zoiper from the '''Message''' tab and by typing the destination number using 10 digits. You can also type in the '''TO''' field the name of any of your contacts to send the SMS directly.

[[File:Zoiper SMS2.png|thumb|none|300px|Click to enlarge]]

=== Zoiper PUSH service ===

Zoiper PUSH service is a paid feature that allows you to receive incoming calls in a more reliable way than decreasing the registration expiry time to save battery life. Bear in mind that when using this feature there's an extra device in the path between your endpoint and our servers, so in some cases, you might need to contact Zoiper support for troubleshooting.

Bear in mind this is an extra and paid feature offered by Zoiper, this is an optional feature you can use to
improve the performance of your incoming calls if your network or phone conditions don't work with the suggested
settings in previous section 2.2. We do not force our customers to use this feature, but if they decide to use it, this
section will help you with some of its settings.

The default configuration provided by Zoiper is good enough to work properly within our service but the following settings are suggested:

'''1.''' At '''Settings >> Connectivity:'''
* Check/Enable '''"Enable PUSH Proxy"''' option.
* Set '''"Proxy protocols"''' to '''SIP+RTP'''.
* Set '''"Push transport"''' to '''TCP''' (Default).

[[File:Zoiper-PUSH.png|thumb|none|300px|Click to enlarge]]

'''2.''' At '''Settings >> Accounts >> Your account''':
* Set '''"Authentication user"''' with your Main Account number or Sub account name (It's the same value you have for '''"Username"''').

[[File:Zoiper-AuthID.png|thumb|none|300px|Click to enlarge]]

'''3.''' At '''Settings>> Accounts>> Your account >> Network settings''':
* Set '''"Transport Type"''' to '''TCP'''

[[File:Zoiper-transport.png|thumb|none|300px|Click to enlarge]]

==Common Errors==

=== No transport mode found ===

If there was a typo in the hostname or if there's a network DNS issue, Zoiper might show the account type options in red. You can select the protocol and hit '''Finish''' button even though, they're all red.

'''Note:''' Sometimes even when the username, password and server's name were typed fine, Zoiper will show all
those options as "Not found" in red. However, you can choose your desired selection and hit '''Finish'''.

[[File:ZoiperApp_accerror.png|thumb|none|300px|Click to enlarge]]

=== SIP error codes ===

In case your account has been marked on red, an error code number will be shown at '''Settings>> Accounts''' section. You can check the error response code and correct it by checking the list of common [https://wiki.voip.ms/article/SIP_Responses SIP Response codes].

==== 403 error ====
This is the most common error you can get and it's related to wrong information in your '''username''' and/or '''password'''. Please make sure you have the right credentials and no blank spaces are in your username or password.

[[File:ZoiperApp_SIPcode.PNG|thumb|none|300px|Click to enlarge]]

==== 408 error ====
On some networks, you might get this error code that could disappear when you change to a different network. This could be due to some limitation on the local SIP ports for this network. As a workaround, you can try the following modifications to your settings.

'''1.''' Go to '''Settings>> Conectivity>> Listening Ports''' and untick '''"Random Port"''' for Local SIP port only and type '''5080''' or '''42872''' in the '''"Port"''' field.

[[File:Zoiper ports.png|thumb|none|300px|Click to enlarge]]

'''2.''' Go to '''Settings>> Accounts>> Your account''' and at '''"Host"''' add ''':5080''' or ''':42872''' to the server's name.

[[File:Zoiper SIP acc port.png|thumb|none|300px|Click to enlarge]]

Zoiper 5

2022-06-20T18:45:54Z

Fred:

__TOC__

==Basic setup==
This is the very basic set up for '''Zoiper 5''', there are only '''6 steps''' needed to have your device up and running. Refer to the advanced section if you want to improve your softphone performance and use some of the softphone features.

===Setting up Zoiper with your SIP/IAX credentials===

''' Step 1 -''' Download and install '''Zoiper 5 Softphone''' from this [https://www.zoiper.com/en/voip-softphone/download/current link.]

[[File:Zoiper5 Download.png|thumb|none|600px|Click to enlarge]]

'''Step 2 -''' Start Zoiper 5 and on the welcome screen, use your '''SIP/IAX credentials''' to fill the '''Username''' and '''Password''' then click on '''Login'''.

* '''Username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Password:''' The password you set for the account / sub account

'''*Note 1:''' New accounts have received these '''main SIP/IAX credentials''' by e-mail when the account was created. By default, your
'''main SIP/IAX password''' is the same you use to log into your customer portal, however, for old accounts they could be
different if the portal password has been changed in the past. If you're not sure about your '''Main SIP/IAX password''',
update it from your customer portal at '''Main Menu>> Account Settings>> Security tab>> Main SIP/IAX password'''.

[[File:Zoiper5 welcome.png|thumb|none|600px|Click to enlarge]]

'''Step 3 -''' On the host screen, fill the '''Hostname or Provider''' with one of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location, then click on '''Next'''.

'''Note 2:''' Bear in mind to use the same VoIP server your VoIP number is using. You can check what VoIP server
your VoIP number is using, from your VoIP.ms customer portal at '''DID Numbers>> Manage DIDs''', under '''POP''' column.
You can choose any server you want, as long as the one in your portal and the one in this field matches, otherwise,
incoming calls won't ring.

[[File:Zoiper5 host.png|thumb|none|600px|Click to enlarge]]

'''Step 4 -''' The '''Authentication''' step is optional, you can skip it.

[[File:Zoiper5 authskip.png|thumb|none|600px|Click to enlarge]]

'''Step 5 -''' In this screen, you can select the protocol your account will use:
* SIP TLS
* SIP TCP
* SIP UDP
* IAX UDP

Select the one you prefer according to your network's settings, i.e. '''SIP TCP''' then click on the '''Next''' button.

'''Note 3:''' If all these options show "Not found" but the Hostname is fine, just click '''Finish'''.

If you chose '''TLS''' please refer to [https://wiki.voip.ms/w/index.php?title=Zoiper_5&stable=0&redirect=no#Call_Encryption_TLS.2FSRTP section 2.3] for some extra adjustments, only if they are needed. When choosing TLS, Zoiper should adjust these parameters automatically.

[[File:Zoiper5 acctype.png|thumb|none|600px|Click to enlarge]]

'''Step 6 -''' At this point your VoIP.ms account should be marked with a <font color="green">Green</font> tick arrow next to its name. This means your softphone is ready to start placing calls. '''In case of failure''', your account will be marked on <font color="red">Red</font> and will display an error code. You can have more information about this error and how to fix it from [https://wiki.voip.ms/w/index.php?title=Zoiper_5&stable=0&redirect=no#SIP_error_codes section 3.2].

'''Note 4:''' Bear in mind to set the '''Caller ID Number''' for your outgoing calls from your customer portal. If you're using the
main account at '''Main Menu>> Account Settings>> General tab>> Caller ID Number'''. If you're using a sub account at
'''Sub accounts>> Manage Sub Accounts>> Edit Sub-account''' (orange icon with a pen)'''>> Caller ID Number'''.

[[File:Zoiper5 Ready.png|thumb|none|300px|Click to enlarge]]

'''Finally,''' you can check if your account is registered from your customer portal, at the main page. If your account is now registered and you have set your caller ID number for outgoing calls, you will be able to start placing outgoing calls.

[[File:Acc registered portal TOR1.png|600px|Click to enlarge]]

==Advanced setup and features==

=== Audio codecs ===

In order to use only supported codecs by VoIP.ms please go to '''Settings''' (gear icon next to account's name)'''>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Audio Codecs''' section. You can hover over any codec and move it to the other column or change the order by using the gray arrow buttons. We suggest keeping audio codecs '''G729''', '''G711 mu-law''' and '''GSM''' in '''Selected Codecs''' column and in this order.

[[File:Zoiper5 Codecs.png|thumb|none|600px|Click to enlarge]]

=== Network settings ===
In order to have your softphone running all the time, proceed with the following steps:

'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Network Related''' and apply the following changes:

*'''Registration expire mode:''' Custom<br>
*'''Registration expiry:''' 300<br>
*'''NAT keep alive time-out:''' Custom<br>
*'''Keep alive custom interval:''' 30<br>

[[File:Zoiper5 Register expire.png|thumb|none|600px|Click to enlarge]]

'''Done''', at this point you have configured your softphone to work within our service using the best settings. These settings will help you to place and don't miss any incoming call.

===Call Encryption TLS/SRTP===
If you decided to use '''SIP TLS - call encryption''' along with '''Zoiper''' please follow these steps:

'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.

Bear in mind, if this setting is enabled and your device sends '''UDP/TCP''' or '''RTP''' you will be rejected
with error code 488.

Enable this setting for the Main Account at '''Main Menu>> Account settings>> Advanced tab'''.

[[File:Mainacc encryp.png|thumb|none|600px|Click to enlarge]]

For a sub-account enable it at '''Sub accounts>> Manage sub-accounts''' by clicking on the orange icon with a pen and finally click at '''"Advanced Options (Click here to display)"'''.

[[File:Subacc encryp.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now that your account/sub-account has this setting enabled, your device only needs to send '''TLS''' and '''SRTP'''.

To enable '''TLS''', go to '''Settings>> Accounts>> Your Account>> Advanced''' and at '''SIP Credentials''' section type:

*'''Domain''': toronto1.voip.ms:5061 (Use the same [http://wiki.voip.ms/article/Choosing_Server server] your phone number is at, you can check it out from your customer portal at '''Manage DIDs''' section, under '''POP''' column)
*'''Username''': Your account's number or sub-account name
*'''Password''': Your SIP/IAX password

'''Note:''' When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. Adding any of the SIP ports '''5061/5081/42873''' at the end of the '''Hostname''' is also required.

[[File:Zoiper5 TLS1.png|thumb|none|600px|Click to enlarge]]

Now scroll down the page to '''Network Related''' section and set '''Transport''' to '''TLS'''.

[[File:Zoiper5 TLS2.png|thumb|none|600px|Click to enlarge]]

To enable '''SRTP''', scroll down the page and at '''Encryption''' section set '''SRTP Key Negotiation''' to '''SDES'''.

[[File:Zoiper5 SRTP.png|thumb|none|600px|Click to enlarge]]

Your account should be shown as registered and when you place a call you will see a green closed padlock, which means the call is now secure.

[[File:Zoiper5 CallTLS.png|thumb|none|600px|Click to enlarge]]

You can also check if '''Zoiper''' is fully registered and using '''SIP-TLS''' protocol from your customer portal at Home page, '''Main menu>> Portal Home''' for each account/sub account registered or at '''Sub Accounts>> Manage Sub accounts''' tab to see all of your Sub Accounts registration status.

A <font color="green">green padlock</font> [[File:green_padlock.png]] will appears on the right of <font color="green">"Registered"</font> in green. If you don’t see the padlock, you need to revalidate some configuration.

[[File:TLS-SRTP-Steps0006.png|thumb|none|600px|Click to enlarge]]

[[File:TLS-SRTP-Steps0007.png|thumb|none|600px|Click to enlarge]]

===SMS SIP Account===
Zoiper is able to send and receive '''SMS''' using the '''SIP MESSAGE''' header. In order to use this feature along with Zoiper, there are some settings you need to adjust from your customer portal and your VoIP.ms number must support '''SMS''' service.

Bear in mind this feature is in '''BETA''' phase and we can't guarantee will work all the time.

Note: If your SIP device is offline, undelivered SMS will be trying to reach it during the next 24 hours after
they were received. After this time, they won't be delivered in your SIP device BUT they won't be lost.
You can check all your SMS from your customer portal at '''DID Numbers>> SMS Message Center''' at anytime.

====Receiving SMS====

You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Go to '''DID Numbers>> Manage DIDs''' section and click at '''Edit DID''' (orange icon with a pen), at the bottom of this section you will find '''Short Message Service (SMS)''' section. Make sure the following are enabled and ticked:

*'''Short Message Service (SMS):''' Enabled.<br>
*'''SMS SIP Account BETA:''' Choose the Main Account or Sub-account you are currently using in Zoiper. <br>

[[File:Zoiper SMSSIPAcc.png|thumb|none|600px|Click to enlarge]]

At this point, you should be able to receive incoming '''SMS''' in Zoiper, they will show up under the '''Messages''' section in Zoiper. You can also reply to this message using the same thread.

[[File:Zoiper5 incoSMS.png|thumb|none|300px|Click to enlarge]]

====Sending SMS====
You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Your Main Account or Sub-account is using the phone number with '''SMS''' service enabled as its own '''caller ID number'''. You can check this for your Main Account at '''Main Menu>> Account settings>> General tab''' and for a Sub-account at '''Sub accounts>> Manage Sub accounts''' by clicking at '''Edit Sub-Account''' (orange icon with a pen).

'''2.''' Starting a new SMS from Zoiper 5 requires to add this number as "Contact" first. You can't start a new SMS by just typing the number.

'''3.''' To add a contact in Zoiper click at '''Contacts>> Add/Import Contact''' (+ icon)'''>> Add contacts''' and type your contact's personal information. To add the phone number click at '''Add aditional field>> Phone''' and fill the following:

*'''Phone:''' Type the destination number using 10 digits.<br>
*'''Dial Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>
*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>

[[File:Zoiper5 Contact.png|thumb|none|600px|Click to enlarge]]

'''4.''' Now you can start sending SMS by using the chat window in Zoiper 5.

[[File:Zoiper5 Messaging.png|thumb|none|600px|Click to enlarge]]

===Busy Lamp Field (BLF)===
You can use '''BLF''' feature to see the "Status" of any of your extensions. Currently, 3 states are possible: '''Available''', '''On the phone''' and '''Offline'''.

In order to use this feature, you need to enable '''"Presence"''' for the VoIP.ms server your
sub-accounts/extensions are using. Contact technical support in order to enable it for your account.

Once this feature has been enabled for your account, make sure to enable the following in Zoiper:

'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and at '''Features''' section make sure the following are enabled:

*'''Subscribe Presence'''<br>
*'''Use BLF'''<br>

You can keep '''Publish Presence''' as disable.

[[File:Zoiper5 BLF.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now, you only need to create a '''"Contact"''' entry from Zoiper and add the '''"Sub-account name"''' in the '''"Phone"''' field. If you already have a contact entry created you can add another "Phone" field and type the sub-account name in this new field, as follows:

*'''Phone:''' Type the subaccount name.<br>
*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>

For example, this contact has the phone number "1234567890" assigned and it also has a second phone number field on where the sub-account name "100000_101" is typed. This way this contact will show the status of the sub-account 100000_101.

[[File:Zoiper5 BLFContact.png|thumb|none|600px|Click to enlarge]]

'''3.''' Now, you should be able to see if this extension is '''Available''', '''On the phone''' or '''Offline'''.

[[File:Zoiper5 BLFStats.png|thumb|none|600px|Click to enlarge]]

When you click on the phone icon for this contact you have the option to dial the phone number "1234567890", for the example above, or directly to the sub-account "100000_101" using internal extensions calling.

[[File:Zoiper5 BLFCalling.png|thumb|none|600px|Click to enlarge]]

==Common Errors==

=== No transport mode found ===

If there was a typo in the hostname or if there's a network DNS issue, Zoiper might show the account type options in red. You can select the protocol you want and hit '''Skip''' button even though, they're all red. Finally, click at '''Create an account'''.

'''Note:''' Sometimes even when the username, password and server's name were typed fine, Zoiper will show all
those options as "Not found" in red. However, you can choose your desired selection and hit '''Skip''' and '''Create an account'''.

[[File:Zoiper5 errormanual.PNG|thumb|none|600px|Click to enlarge]]

=== SIP error codes ===

In case of failure registering your device, an error code number will be shown at '''Settings>> Accounts>> Your account''' section. You can check the error response code and correct it by checking the list of common [https://wiki.voip.ms/article/SIP_Responses SIP Response codes].

==== 403 error ====
This is the most common error you can get and it's related to wrong information in your '''username''' and/or '''password'''. Please make sure you have the right credentials and no blank spaces are in your username or password

[[File:Zoiper5 SIPcode.png|thumb|none|600px|Click to enlarge]]

Zoiper 5

2022-06-20T18:45:34Z

Fred:

__TOC__

==Basic setup==
This is the very basic set up for '''Zoiper 5''', there are only '''6 steps''' needed to have your device up and running. Refer to the advanced section if you want to improve your softphone performance and use some of the softphone features.

===Setting up Zoiper with your SIP/IAX credentials===

''' Step 1 -''' Download and install '''Zoiper 5 Softphone''' from this [https://www.zoiper.com/en/voip-softphone/download/current link.]

[[File:Zoiper5 Download.png|thumb|none|600px|Click to enlarge]]

'''Step 2 -''' Start Zoiper 5 and on the welcome screen, use your '''SIP/IAX credentials''' to fill the '''Username''' and '''Password''' then click on '''Login'''.

* '''Username:''' 100000 (replace with your main VoIP.ms account number* or sub-account name)
* '''Password:''' The password you set for the account / sub account

'''*Note 1:''' New accounts have received these '''main SIP/IAX credentials''' by e-mail when the account was created. By default, your
'''main SIP/IAX password''' is the same you use to log into your customer portal, however, for old accounts they could be
different if the portal password has been changed in the past. If you're not sure about your '''Main SIP/IAX password''',
update it from your customer portal at '''Main Menu>> Account Settings>> Security tab>> Main SIP/IAX password'''.

[[File:Zoiper5 welcome.png|thumb|none|600px|Click to enlarge]]

'''Step 3 -''' On the host screen, fill the '''Hostname or Provider''' with one of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location, then click on '''Next'''.

'''Note 2:''' Bear in mind to use the same VoIP server your VoIP number is using. You can check what VoIP server
your VoIP number is using, from your VoIP.ms customer portal at '''DID Numbers>> Manage DIDs''', under '''POP''' column.
You can choose any server you want, as long as the one in your portal and the one in this field matches, otherwise,
incoming calls won't ring.

[[File:Zoiper5 host.png|thumb|none|600px|Click to enlarge]]

'''Step 4 -''' The '''Authentication''' step is optional, you can skip it.

[[File:Zoiper5 authskip.png|thumb|none|600px|Click to enlarge]]

'''Step 5 -''' In this screen, you can select the protocol your account will use:
* SIP TLS
* SIP TCP
* SIP UDP
* IAX UDP

Select the one you prefer according to your network's settings, i.e. '''SIP TCP''' then click on the '''Next''' button.

'''Note 3:''' If all these options show "Not found" but the Hostname is fine, just click '''Finish'''.

If you chose '''TLS''' please refer to [https://wiki.voip.ms/w/index.php?title=Zoiper_5&stable=0&redirect=no#Call_Encryption_TLS.2FSRTP section 2.3] for some extra adjustments, only if they are needed. When choosing TLS, Zoiper should adjust these parameters automatically.

[[File:Zoiper5 acctype.png|thumb|none|600px|Click to enlarge]]

'''Step 6 -''' At this point your VoIP.ms account should be marked with a <font color="green">Green</font> tick arrow next to its name. This means your softphone is ready to start placing calls. '''In case of failure''', your account will be marked on <font color="red">Red</font> and will display an error code. You can have more information about this error and how to fix it from [https://wiki.voip.ms/w/index.php?title=Zoiper_5&stable=0&redirect=no#SIP_error_codes section 3.2].

'''Note 4:''' Bear in mind to set the '''Caller ID Number''' for your outgoing calls from your customer portal. If you're using the
main account at '''Main Menu>> Account Settings>> General tab>> Caller ID Number'''. If you're using a sub account at
'''Sub accounts>> Manage Sub Accounts>> Edit Sub-account''' (orange icon with a pen)'''>> Caller ID Number'''.

[[File:Zoiper5 Ready.png|thumb|none|300px|Click to enlarge]]

'''Finally,''' you can check if your account is registered from your customer portal, at the main page. If your account is now registered and you have set your caller ID number for outgoing calls, you will be able to start placing outgoing calls.

[[File:Acc registered portal TOR1.png|600px|Click to enlarge]]

==Advanced setup and features==

=== Audio codecs ===

In order to use only supported codecs by VoIP.ms please go to '''Settings''' (gear icon next to account's name)'''>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Audio Codecs''' section. You can hover over any codec and move it to the other column or change the order by using the gray arrow buttons. We suggest keeping audio codecs '''G729''', '''G711 mu-law''' and '''GSM''' in '''Selected Codecs''' column and in this order.

[[File:Zoiper5 Codecs.png|thumb|none|600px|Click to enlarge]]

=== Network settings ===
In order to have your softphone running all the time, proceed with the following steps:

'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and scroll down the page to '''Network Related''' and apply the following changes:

*'''Registration expire mode:''' Custom<br>
*'''Registration expiry:''' 300<br>
*'''NAT keep alive time-out:''' Custom<br>
*'''Keep alive custom interval:''' 30<br>

[[File:Zoiper5 Register expire.png|thumb|none|600px|Click to enlarge]]

'''Done''', at this point you have configured your softphone to work within our service using the best settings. These settings will help you to place and don't miss any incoming call.

===Call Encryption TLS/SRTP===
If you decided to use '''SIP TLS - call encryption''' along with '''Zoiper''' please follow these steps:

'''1.''' Make sure your Main account or sub-account has '''"Encrypted SIP Traffic"''' enabled.

Bear in mind, if this setting is enabled and your device sends '''UDP/TCP''' or '''RTP''' you will be rejected
with error code 488.

Enable this setting for the Main Account at '''Main Menu>> Account settings>> Advanced tab'''.

[[File:Mainacc encryp.png|thumb|none|600px|Click to enlarge]]

For a sub-account enable it at '''Sub accounts>> Manage sub-accounts''' by clicking on the orange icon with a pen and finally click at '''"Advanced Options (Click here to display)"'''.

[[File:Subacc encryp.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now that your account/sub-account has this setting enabled, your device only needs to send '''TLS''' and '''SRTP'''.

To enable '''TLS''', go to '''Settings>> Accounts>> Your Account>> Advanced''' and at '''SIP Credentials''' section type:

*'''Domain''': toronto1.voip.ms:5061 (Use the same [http://wiki.voip.ms/article/Choosing_Server server] your phone number is at, you can check it out from your customer portal at '''Manage DIDs''' section, under '''POP''' column)
*'''Username''': Your account's number or sub-account name
*'''Password''': Your SIP/IAX password

'''Note:''' When using TLS is very important to specify the number of the server, in case the server's name doesn't have the number "1" included, you need to add it. Adding any of the SIP ports '''5061/5081/42873''' at the end of the '''Hostname''' is also required.

[[File:Zoiper5 TLS1.png|thumb|none|600px|Click to enlarge]]

Now scroll down the page to '''Network Related''' section and set '''Transport''' to '''TLS'''.

[[File:Zoiper5 TLS2.png|thumb|none|600px|Click to enlarge]]

To enable '''SRTP''', scroll down the page and at '''Encryption''' section set '''SRTP Key Negotiation''' to '''SDES'''.

[[File:Zoiper5 SRTP.png|thumb|none|600px|Click to enlarge]]

Your account should be shown as registered and when you place a call you will see a green closed padlock, which means the call is now secure.

[[File:Zoiper5 CallTLS.png|thumb|none|600px|Click to enlarge]]

You can also check if '''Zoiper''' is fully registered and using '''SIP-TLS''' protocol from your customer portal at Home page, '''Main menu>> Portal Home''' for each account/sub account registered or at '''Sub Accounts>> Manage Sub accounts''' tab to see all of your Sub Accounts registration status.

A <font color="green">green padlock</font> [[File:green_padlock.png]] will appears on the right of <font color="green">"Registered"</font> in green. If you don’t see the padlock, you need to revalidate some configuration.

[[File:TLS-SRTP-Steps0006.png|thumb|none|600px|Click to enlarge]]

[[File:TLS-SRTP-Steps0007.png|thumb|none|600px|Click to enlarge]]

===SMS SIP Account===
Zoiper is able to send and receive '''SMS''' using the '''SIP MESSAGE''' header. In order to use this feature along with Zoiper, there are some settings you need to adjust from your customer portal and your VoIP.ms number must support '''SMS''' service.

Bear in mind this feature is in '''BETA''' phase and we can't guarantee will work all the time.

Note: If your SIP device is offline, undelivered SMS will be trying to reach it during the next 24 hours after
they were received. After this time, they won't be delivered in your SIP device BUT they won't be lost.
You can check all your SMS from your customer portal at '''DID Numbers>> SMS Message Center''' at anytime.

====Receiving SMS====

You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Go to '''DID Numbers>> Manage DIDs''' section and click at '''Edit DID''' (orange icon with a pen), at the bottom of this section you will find '''Short Message Service (SMS)''' section. Make sure the following are enabled and ticked:

*'''Short Message Service (SMS):''' Enabled.<br>
*'''SMS SIP Account BETA:''' Choose the Main Account or Sub-account you are currently using in Zoiper. <br>

[[File:Zoiper SMSSIPAcc.png|thumb|none|600px|Click to enlarge]]

At this point, you should be able to receive incoming '''SMS''' in Zoiper, they will show up under the '''Messages''' section in Zoiper. You can also reply to this message using the same thread.

[[File:Zoiper5 incoSMS.png|thumb|none|300px|Click to enlarge]]

====Sending SMS====
You can use your '''Main Account''' or a '''Sub-account'''; from your customer portal enable the following:

'''1.''' Your Main Account or Sub-account is using the phone number with '''SMS''' service enabled as its own '''caller ID number'''. You can check this for your Main Account at '''Main Menu>> Account settings>> General tab''' and for a Sub-account at '''Sub accounts>> Manage Sub accounts''' by clicking at '''Edit Sub-Account''' (orange icon with a pen).

'''2.''' Starting a new SMS from Zoiper 5 requires to add this number as "Contact" first. You can't start a new SMS by just typing the number.

'''3.''' To add a contact in Zoiper click at '''Contacts>> Add/Import Contact''' (+ icon)'''>> Add contacts''' and type your contact's personal information. To add the phone number click at '''Add aditional field>> Phone''' and fill the following:

*'''Phone:''' Type the destination number using 10 digits.<br>
*'''Dial Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>
*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>

[[File:Zoiper5 Contact.png|thumb|none|600px|Click to enlarge]]

'''4.''' Now you can start sending SMS by using the chat window in Zoiper 5.

[[File:Zoiper5 Messaging.png|thumb|none|600px|Click to enlarge]]

===Busy Lamp Field (BLF)===
You can use '''BLF''' feature to see the "Status" of any of your extensions. Currently, 3 states are possible: '''Available''', '''On the phone''' and '''Offline'''.

In order to use this feature, you need to enable '''"Presence"''' for the VoIP.ms server your
sub-accounts/extensions are using. Contact technical support in order to enable it for your account.

Once this feature has been enabled for your account, make sure to enable the following in Zoiper:

'''1.''' Go to '''Settings>> Accounts>> Your account>> Advanced''' and at '''Features''' section make sure the following are enabled:

*'''Subscribe Presence'''<br>
*'''Use BLF'''<br>

You can keep '''Publish Presence''' as disable.

[[File:Zoiper5 BLF.png|thumb|none|600px|Click to enlarge]]

'''2.''' Now, you only need to create a '''"Contact"''' entry from Zoiper and add the '''"Sub-account name"''' in the '''"Phone"''' field. If you already have a contact entry created you can add another "Phone" field and type the sub-account name in this new field, as follows:

*'''Phone:''' Type the subaccount name.<br>
*'''Presence Account:''' Choose the name of the SIP account you're currently using in Zoiper.<br>

For example, this contact has the phone number "1234567890" assigned and it also has a second phone number field on where the sub-account name "100000_101" is typed. This way this contact will show the status of the sub-account 100000_101.

[[File:Zoiper5 BLFContact.png|thumb|none|600px|Click to enlarge]]

'''3.''' Now, you should be able to see if this extension is '''Available''', '''On the phone''' or '''Offline'''.

[[File:Zoiper5 BLFStats.png|thumb|none|600px|Click to enlarge]]

When you click on the phone icon for this contact you have the option to dial the phone number "1234567890", for the example above, or directly to the sub-account "100000_101" using internal extensions calling.

[[File:Zoiper5 BLFCalling.png|thumb|none|600px|Click to enlarge]]

==Common Errors==

=== No transport mode found ===

If there was a typo in the hostname or if there's a network DNS issue, Zoiper might show the account type options in red. You can select the protocol you want and hit '''Skip''' button even though, they're all red. Finally, click at '''Create an account'''.

'''Note:''' Sometimes even when the username, password and server's name were typed fine, Zoiper will show all
those options as "Not found" in red. However, you can choose your desired selection and hit '''Skip''' and '''Create an account'''.

[[File:Zoiper5 errormanual.PNG|thumb|none|600px|Click to enlarge]]

=== SIP error codes ===

In case of failure registering your device, an error code number will be shown at '''Settings>> Accounts>> Your account''' section. You can check the error response code and correct it by checking the list of common [https://wiki.voip.ms/article/SIP_Responses SIP Response codes].

==== 403 error ====
This is the most common error you can get and it's related to wrong information in your '''username''' and/or '''password'''. Please make sure you have the right credentials and no blank spaces are in your username or password

[[File:Zoiper5 SIPcode.png|thumb|none|600px|Click to enlarge]]

Zoiper Classic

2022-06-20T18:44:05Z

Fred:

==Configuration Detail==

* Start Zoiper Softphone.

[[File:01.jpg|Zoiper App]]

* Click on '''Settings''' menu on the top of the app.
* Now click on '''Create a new account'''.
* Choose the protocol (SIP or IAX2) you're using with that account.
* Click on the '''Next''' button.
* Fill in the information according to your account:
** '''User:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[File:02.jpg|Zoiper SIP account]]

* Click on the '''Next''' button.
* On the next window you can set the ''' Account Name''' that account will have on the Zoiper and choose if you want to skip the '''auto-detection'''.
* Click on the '''Next''' button and the Zoiper will confirm when the account is ready to use.
* Once the account is created, click on the '''Settings menu''' again and select the '''Preferences''' option.
* Select the '''Codec''' tab and at the right you will see the codecs available, leave only as selected codecs, u-Law and GSM and G.729(if available with the version). Set the rest to the left side and apply.

[[File:04.jpg|Zoiper Codecs Conf.]]

* Your Zoiper should be ready to make calls
[[category:softphones]]

X-Lite

2022-06-20T18:43:03Z

Fred:

==Configuration Details==

* Start X-Lite
* Click on '''Softphone''' Menu button and select '''Account Settings'''

[[File:Xliteconfig1.png|X-Lite - Menu -> SIP Account Settings]]

On account tab:

* Fill the information according to your account
** '''Display Name:''' John Smith (your name)
** '''User name:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

* Click on '''Accept''' button

[[File:Xliteconfig2.png|X-Lite - Settings]]

* Make sure all the other settings on the screen are equal to the ones shown in the example, like "Domain Proxy".
* Now Click on '''Close''' button
* Your X-Lite should be ready to make calls
[[category:softphones]]

Telephone

2022-06-20T18:42:17Z

Fred:

==Installation==

* Free install from the Mac App Store

==Configuration Details==

* Start Telephone softphone (from Applications folder)

* Click on the '''Telephone''' menu and select '''Preferences'''
* Under the Accounts tab Click the "+" to create a new SIP account entry.
* Populate the fields as in this example:

[[File:Telephone-SIP-setup.png]]

Full Name: your name
'''Domain''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
'''User Name''': You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
'''Password''': The password you set for the account / sub account

* Click the '''Done''' button
* Telephone should be ready to make calls. If so, you will see this window:

[[File:Telephone-dialing-window.png]]

* To confirm that you have registered this softphone properly, you can make a call to the Echo test application (dial 4443).

[[File:Telephone-echo-test.png]]
[[category:softphones]]

Taki

2022-06-20T18:41:04Z

Fred:

'''Configuration Details for the Taki Softphone on a Blackberry'''

[[File:Blackberry_z30_taki_oncall.png|200px|thumb|center|Taki for Blackberry]]

'''Step 1:''' Start the Taki App

'''Step 2:''' Once the Taki App has started, "Accounts" tab will be open to start
the configuration.

[[File:Blackberry_z10_taki_settings.png|200px|thumb|center|Taki Settings]]
'''Step 3:''' Fill in the information according to your account.

Your Name: John Smith (Your CallerID Name or Description)

'''Username''': You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)

'''Password''': The password you set for the account / sub account

'''Domain''': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

'''Step 4:''' Click on "Save" button.

'''Step 5:''' Your softphone should be ready to make calls.

[[File:Blackberry_z10_taki_configured.png|200px|thumb|center|Taki Settings]]

'''Additional Information:'''

Click on "Dial" tab. Type your destination phone number and press
"Call".

Use "Contacts" tab to call contacts from your address book.

Taki

2022-06-20T18:40:38Z

Fred:

'''Configuration Details for the Taki Softphone on a Blackberry'''

[[File:Blackberry_z30_taki_oncall.png|200px|thumb|center|Taki for Blackberry]]

'''Step 1:''' Start the Taki App

'''Step 2:''' Once the Taki App has started, "Accounts" tab will be open to start
the configuration.

[[File:Blackberry_z10_taki_settings.png|200px|thumb|center|Taki Settings]]
'''Step 3:''' Fill in the information according to your account.

Your Name: John Smith (Your CallerID Name or Description)

'Username': You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)

'Password': The password you set for the account / sub account

'Domain': One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

'''Step 4:''' Click on "Save" button.

'''Step 5:''' Your softphone should be ready to make calls.

[[File:Blackberry_z10_taki_configured.png|200px|thumb|center|Taki Settings]]

'''Additional Information:'''

Click on "Dial" tab. Type your destination phone number and press
"Call".

Use "Contacts" tab to call contacts from your address book.

Taki

2022-06-20T18:39:59Z

Fred:

'''Configuration Details for the Taki Softphone on a Blackberry'''

[[File:Blackberry_z30_taki_oncall.png|200px|thumb|center|Taki for Blackberry]]

'''Step 1:''' Start the Taki App

'''Step 2:''' Once the Taki App has started, "Accounts" tab will be open to start
the configuration.

[[File:Blackberry_z10_taki_settings.png|200px|thumb|center|Taki Settings]]
'''Step 3:''' Fill in the information according to your account.

Your Name: John Smith (Your CallerID Name or Description)

Username: You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)

Password: The password you set for the account / sub account

Domain: One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

'''Step 4:''' Click on "Save" button.

'''Step 5:''' Your softphone should be ready to make calls.

[[File:Blackberry_z10_taki_configured.png|200px|thumb|center|Taki Settings]]

'''Additional Information:'''

Click on "Dial" tab. Type your destination phone number and press
"Call".

Use "Contacts" tab to call contacts from your address book.

SJPhone

2022-06-20T18:38:46Z

Fred:

==Configuration Details==

* Start the SJPhone Softphone
* Click on '''Menu''' and select '''Options...'''

[[File:Sjphone1.png|SJPhone - Menu -> Options]]

* Go to '''Profiles''' tab and click on '''New''' button
* Write the name of the profile
* Press the '''OK''' button

[[File:Sjphone2.png|SJPhone - Profiles -> New]]

* Now select '''SIP Proxy''' Tab
* Fill in '''Domain/Realm:''' with one of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
* Click the '''OK''' button

[[File:Sjphone4.png|SJPhone - SIP Proxy]]

* Fill in the information according to your account
** '''Account:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account

* Click on '''OK''' button

[[File:Sjphone3.png|SJPhone - Account Options]]

* Your softphone is ready to make calls

[[File:Sjphone5.png|SJPhone - Ready to Call]]
[[category:softphones]]

SIP Droid

2022-06-20T18:37:20Z

Fred:

[[Image:Sipdroid phone.png|right]]
SIPdroid is a free softphone application for the Android operating system. It allows the device to register to up to two SIP accounts (which are not required to be on the same provider) in order to make inexpensive VoIP phone calls over a wireless broadband Internet connection.

There is no requirement that the Android device be subscribed to a cellular telephone provider.

As the Android is a smartphone platform, a 'droid running SIPdroid looks and feels like making a call on a real cellular 'phone... except for the phone bill. A call over wi-fi at voip.ms rates is almost always an order of magnitude cheaper per-minute than the full cost to make the same call on cellular voice.

==Downloading SIPdroid==
As of January 2014, the current SIPdroid is version 3.4 beta, free open source under the GNU Public Licence.

* The current .apk is available for download from http://sipdroid.org
* The app may also be obtained from [https://play.google.com/store/apps/details?id=org.sipdroid.sipua Google Play]

==Configuring SIPdroid==
* Start the SIP Droid Softphone
* Open the menu, then go to '''Sip Account'''

[[Image:Sipdroid_det1.png|240px|SIP Droid - SIP Account Settings]]

* Fill in information according to your account
** '''Authorization User Name:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Server:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[Image:Sipdroid_det2b.png|240px|Account Settings]]

* Optionally, up to two accounts may be configured. Any options not listed may be left at their defaults.
* Your SIP Droid should be ready to make calls

==Using SIPdroid==
SIPdroid is a two-line softphone which is loaded on device startup. Each virtual line appears at the upper-left corner of the system status bar as a green dot if registration with the server is successful, a yellow dot if registration is in progress or a red dot on error.

On startup, these line indicators should appear automatically and quickly turn from yellow to green. If a red dot appears, recheck that the device has an Internet connection and that the user name, password and server are specified correctly.

Pulling down the status bar will display status for each line; if you have configured more than one SIP account, the virtual line to be used for outgoing calls will appear as "Preferred" and the other line as "Click to select".

[[Image:Sipdroid m1.png|240px|right]]

On launching the application, two icons (a keypad '5' and a 'gear') appear at the upper right; these display a telephone keypad and the setup menu respectively. Beneath these are two boxes into which a telephone number or a SIP address may be input.

If the red dot appeared, launch the application and recheck your settings in the menu.

If the green dot appears, the device is connected - launch the application and make a telephone call.

== Limitations ==
* SIPdroid does not provide a means to configure a customised dial plan. It is therefore not possible to define a local rule to prepend your home area code to seven-digit local outbound calls or to make other common translations or substitutions.
* SIPdroid does not provide a configurable caller name for [[caller ID|call display]] on outgoing calls. The numeric portion of the outbound caller ID will work, as it's added at the voip.ms servers.
* While SIPdroid is in theory able to directly call a [[SIP address]], it treats anything which begins with a number as a regular telephone call, discarding the @domain... suffix and using the configured default server.
* The DTMF keypad may be pulled up during a call, but the tones sent are a very brief fixed length which may not suffice to operate voicemail, interactive voice response or similar remote systems.
* A bug in some older versions of SIPdroid (such as 2.7) causes the first provider or virtual "line" to be used for all outgoing calls. This has been corrected in the current version.

== See also ==
* [[wikipedia:Sipdroid]]

[[category:Android softphones]]

QuteCom

2022-06-20T18:36:25Z

Fred:

==Configuration Details==

* Start the QuteCom Softphone

* Click on '''Account''' and select '''Log On'''...

[[File:Qutecom1.png|Starting QuteCom]]

* In the '''Conexion''' window, fill in the information according to your account
** '''Account name:''' John Smith (your name or account description)
** '''Login/username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''SIP Domain/Realm:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Display name:''' John Smith (your name or account description)

*Click on '''Connect''' button

[[File:Qutecom2.png|Settings QuteCom]]

* Your softphone is ready to make calls

[[File:Qutecom3.png|Dialpad QuteCom]]

[[File:Qutecom4.png|Calling with QuteCom]]
[[category:softphones]]

PortGo

2022-06-20T18:35:18Z

Fred:

==Configuration Detail==

* Start '''PortGo''' Softphone
* You will see a '''window settings'''
* Fill in the information according to your account
** '''Username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Server:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[File:Portgo1.png|PortGo Settings]]

* Now click on '''Advanced''' button

* Fill the following fields as below:
** '''Display Name:''' John Smith
** '''Authorization Name:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''User Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Register every:''' 180 seconds

* Click on '''Login''' button

[[File:Portgo2.png|PortGo Advanced Settings]]

* Now click on [[File:Portgo8.png|PortGo Settings]] button

* Select '''Options''' at the menu.

[[File:Portgo5.png|PortGo Options]]

* Select the '''Audio Codecs''' option.
* At the right you will see the codecs available, leave only as selected codec, GSM and G.711 uLaw. Set the rest to the left side and '''apply''' plus '''OK''' buttons.

[[File:Portgo6.png|PortGo Codecs Conf.]]

* Your PortGo should be ready to make calls

[[File:Portgo7.png|PortGo its ready to make calls]]
[[category:softphones]]

PortGo

2022-06-20T18:34:19Z

Fred:

==Configuration Detail==

* Start '''PortGo''' Softphone
* You will see a '''window settings'''
* Fill in the information according to your account
** '''Username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Server:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

[[File:Portgo1.png|PortGo Settings]]

* Now click on '''Advanced''' button

* Fill the following fields as below:
** '''Display Name:''' John Smith
** '''Authorization Name:''' 100000 (your VoIP.ms username)
** '''User Domain:''' atlanta.voip.ms (one of our multiple servers)
** '''Register every:''' 180 seconds

* Click on '''Login''' button

[[File:Portgo2.png|PortGo Advanced Settings]]

* Now click on [[File:Portgo8.png|PortGo Settings]] button

* Select '''Options''' at the menu.

[[File:Portgo5.png|PortGo Options]]

* Select the '''Audio Codecs''' option.
* At the right you will see the codecs available, leave only as selected codec, GSM and G.711 uLaw. Set the rest to the left side and '''apply''' plus '''OK''' buttons.

[[File:Portgo6.png|PortGo Codecs Conf.]]

* Your PortGo should be ready to make calls

[[File:Portgo7.png|PortGo its ready to make calls]]
[[category:softphones]]

PhonerLite

2022-06-20T18:33:13Z

Fred:

==Configuration Details==

* Start PhonerLite
* Select Manual Configuration

[[File:Phonerlite-wiz1.png]]

* '''Proxy/Registrar:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
* '''Realm/Domain:''' Same as Proxy/Registrar
* Leave STUN blank

Click '''Next'''

[[File:Phonerlite-wiz2.png]]

* '''Username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Authentication Name:''' Same as Username
* '''Password:''' The password you set for the account / sub account

Click '''Next'''

[[File:Phonerlite-wiz3.png]]

* Select your audio capture and playback devices

* Click '''Next'''

[[File:Phonerlite-wiz4.png]]

* Click '''Finish''' check box to save your profile

* PhonerLite is now ready to make calls.

('''Optional fine tuning''')

Under '''''Server''''' you can change register time to voip.ms recommended 180 seconds.

Under '''''Codecs''''' turn off silence detection.

If you use headset you can set echo cancellation to 0 otherwise leave default.
Default codec selection is adequate and will use highest quality g.711. If you have low bandwidth try unchecking g711 so calls default to GSM (make sure GSM is also checked on voip.ms server config). g.729 is not supported in this softphone.

Note: Whenever you make changes make sure to click the '''Save''' button to save them to your profile.
[[category:softphones]]

NinjaLite

2022-06-20T18:31:52Z

Fred:

==Configuration Detail==

* Start NinjaLite Softphone

[[File:Ninja1.png|NinjaLite App]]

* Click on '''Settings''' icon [[File:Ninja7.png|Settings icon]] on NinjaLite screen

[[File:Ninja2.png|NinjaLite Settings]]

* Now on the '''Proxy tab''', fill in the information according to your account
** '''Active:''' Yes
** '''Domain / Realm:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
** '''Proxy server:''' Same as "Domain/Realm"
** '''Register Seconds:''' 180
** '''Display name:''' John Smith (your name)
** '''User name:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
** '''Password:''' The password you set for the account / sub account
** '''Auth user:''' Same as "User name"

[[File:Ninja4.png|NinjaLite SIP Settings]]

* Select the Audio Codecs option on '''Advanced tab'''.
* At the left you will see the codecs available, check only as selected codecs, G711u, GSM.

[[File:Ninja5.png|NinjaLite Codecs Conf.]]

* Click on '''Apply''' button

* Click on '''OK''' button

* Your NinjaLite should be ready to make calls

[[File:Ninja6.png|NinjaLite ready to call]]
[[category:softphones]]

MizuPhone

2022-06-20T18:17:56Z

Fred:

==Configuration Details==

* Start the MizuPhone softphone

* View the '''First steps''' section and click on '''Configure SIP Accounts'''

[[File:Mizuphone1.png|Configure SIP Accounts]]

* In the SIP Accounts (settings section), fill in the information according to your account
**'''Account Name:''' John Smith (your name or description)
**'''Domain:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
**'''Username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
**'''Password:''' The password you set for the account / sub account

* Click on '''Save''' button

[[File:Mizuphone2.png|Add SIP Accounts]]

* Your softphone is ready to make calls

* Click on '''Dial''' button

* Type your destination phone number and press '''Dial'''

[[File:Mizuphone3.png|Ready to make calls]]

[[File:Mizuphone3a.png|Ready to make calls]]
[[category:softphones]]

Microsip

2022-06-20T18:16:54Z

Fred:

==Tutorial Video==

[[Image:MicroSIPthumbnail.jpg|200px|link=https://www.youtube.com/watch?v=2UJm2J0j-2k]]

This is the very basic set up for MicroSIP, there are only 3 steps needed to have your device up and running. If you wish to improve your softphone performance or enable some features, refer to the advanced section.

==Basic setup==
''' Step 1 -''' Download and install '''MicroSIP''' from this [https://www.microsip.org/downloads/current link.]
Note we have used the latest version which is currently MicroSIP-Lite-3.19.31

'''Step 2 -''' Once downloaded and installed, start MicroSIP and on the welcome screen head onto the arrow pointing down on the top right of the softphone application > Edit Account.

[[File:microSIP_settings.png|thumb|none|600px|Click to enlarge]]

'''Step 3 -''' Fill all the following information:
:- Account Name: VoIPms
:- SIP Server: One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location
:- SIP Proxy: Same as "SIP Server"
:- Username: You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
:- Domain: Same as "SIP Server"/"SIP Proxy"
:- Password: your main SIP/IAX password* or sub-account password
:- Display Name: Your outbound caller ID Name. '''(See the requirements below)'''

'''IMPORTANT for Display Name''':
- We suggest entering your outbound Caller ID Name must be in '''capital letters'''. This will appears more clearly/visible on some devices.
- You must '''NOT''' use any special characters, they will not be displayed.
- '''Enter a max of 15 characters.''' Some of regular Canadian providers will not show more than '''15 characters max'''. We suggest shrinking or adapt your caller ID.
- Spaces are allowed in a caller id name.

Then press saved and you are done configuring MicroSIP.

[[File:microSIP2.png|thumb|none|600px|Click to enlarge]]

==Additional Settings==

===TLS SRTP===

In order to enable TLS SRTP (call encryption), you will first need to enable this feature by modifying your main account under Main Menu > Account Settings > Advanced tab and setting '''Encrypted SIP Traffic''' to '''Yes'''

Once done, go into the menu option (arrow pointing down) on the top right of MicroSIP > Edit Account and set the following options:
:- Media Encryption: Mandatory SRTP
:- Transport: TLS

[[File:microSIP3.png|thumb|none|600px|Click to enlarge]]

Save and then head once again on the top right of MicroSIP > Settings and once there, modify '''Source Port''' option to 5061 and RTP to 10001 to 20000.

Save these settings and you will now

[[File:microSIP4.png|thumb|none|600px|Click to enlarge]]

===Some additional settings===
By heading into the menu option (arrow pointing down) on the top right of MicroSIP > Settings there are some settings that can be improved in order to avoid any issues while on a call:

:- Enabled Codecs: Only have G711u allowed (or GSM if you have a slow internet connection)
:- Source port: Set it to 5060 (5080 or 42872 for alternate ports) or 5061 (5081 or 42873 for alternate ports) for call encryption
:- RTP Ports: Set the minimum to 10001 and maximum to 20000
:- EC: Make sure this option is enabled. This is an Echo Cancellation option

Otherwise, there are many other options that you can customize like the ring tone you will hear when someone calls among many other options you can customize or enable that you can have a look into. You can also consult [https://www.microsip.org/help/this link] if you have doubts on the options MicroSIP offers.

Media5-fone

2022-06-20T18:14:48Z

Fred:

==Configuration Setup==

[[File:Media5Android.jpg|250px]]

'''Download the Media5-fone from the Android Market or the Apple App Store'''

*'''Start the application'''
-'''Click on More'''
-'''Settings'''
-'''Configure SIP Accounts'''

[[File:Media5Android2.jpg|250px]]

*'''Click on the + sign on the top right corner'''
-'''Click on Internet Telephony Service Providers, Preconfigured List'''

[[File:Media5Android3.jpg|250px]]

*'''Select one of the VoIP.ms servers.'''

[[File:Media5Android4.jpg|250px]]

*'''Configure your VoIP.ms username:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
*'''Configure your VoIP.ms Password:'''The password you set for the account / sub account

[[File:Media5Android5.jpg|250px]]

*Click the '''DONE''' button.
*You should be ready to make calls

NetDial Sip Phone

2022-06-20T18:13:29Z

Fred:

==Configuration==

===Set Accounts===

* Start NetDial app

* Once NetDial has started, click go to the Setting tab then Accounts >> '''Add new account''' to start the configuration.

[[File:Net dial 1.jpg|300px]]

Now Click on the '''Add new account''' button to create a new account

[[File:Net dial 2.jpg |300px]]

Fill in the Settings for your account:

* '''Account Title:''' You can chose a title or reference number for your account,E.G VoIP.ms
* '''Account ID:''' You Main account or sub account username (six digit number) E.G 123456 / 123456_XX (the underscore has to be used for sub-accounts)
* '''Password:''' The password you set for the account / sub account
* '''Proxy IP:''' One of VoIP.ms multiple [[Choosing Server#Choosing_a_Server | servers]], you can choose the one closest to your location

Finally click on the "Save" button to save your changes and start making calls.