VoIP.ms Wiki - User contributions [en]

Custom Music on Hold

2020-10-14T17:43:54Z

DanielaBP: /* Blogs */

__TOC__

=Custom Music on Hold=
This feature allows you to upload and use your own music audio files to play while the customer is put "on hold" or during the "ring time" when you receive an incoming call.

You can upload your custom audio files from the '''Recordings''' section and then convert them into '''MOH-files'''. Thereafter you can use your MOH-files in some of your features like:

*'''Calling queues'''
*'''Ring groups'''
*'''Call hunting'''
*'''Audioconferencing'''
*'''Main account or subaccount settings'''

'''Important point to take into consideration before creating your own Music on Hold recordings'''
The Company allows the Customer to choose and broadcast the music of its choice while its clients are in a calling queue, to the express condition that Customer disposes
of the proper licenses and rights to such music.

By broadcasting music, the Customer warrants that it owns or disposes of the proper rights and licences to broadcast such music, and that it understands that the Company
does not own any rights and licences to broadcast the music, but only provides a feature for the Customer to do so.

In the event of a third-party claim directly or indirectly related to queue music provided by the Customer, Customer will defend, indemnify and hold harmless the Company
from any and against any and all claims.

== Blogs ==
[https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F How to Improve Your Customer Experience with Custom Music on Hold?]

[https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business 5 Examples of How to Use Custom Music on Hold in Your Business]

==Uploading Your Custom Music Files==

Go to '''DID Numbers>> Recordings''' section and click the button '''"Upload new recording"'''. From the pop-up window, you will need to fill the following:
*'''Name:''' Assign a name for your recording
*'''File:''' Click on '''"Choose file"''' button to look for the audio file you wish to upload.
*'''Upload:''' Click on '''"Upload file"''' button to upload your audio file.

[[File:RecordingFields.png|thumb|none|600px]]

==Converting Recordings into MOH-Files==
You will now need to convert the '''Recording''' file that you have just uploaded into a '''MOH-File'''. This can be donefrom 2 different sections.

1. From '''DID Numbers>> Recordings''' section

Once you upload your recording you can click on the headphones icon to easily convert this recording into a MOH-File you only need to assign a name for the MOH-File and click '''"Save"'''

[[File:headphones_icon.png|thumb|none|600px]]

[[File:saveMOH.png|thumb|none|600px]]

2. From '''DID Numbers>> Custom Music on Hold''' section

From there, you can convert any recording file into a MOH-file by clicking on '''"Add a custom Music on Hold"''' button.

[[File:MOH_section.png|thumb|none|600px]]

From the pop-up window, fill the '''Description''' which is the name of the MOH-file and drag and drop the recordings from the left column (Available Recordings) to the right column (Selected Recordings).

The MOH-file is by default set to "High volume" if you want to decrease the volume you can activate the switch button "Quite volume". Click at '''Save''' button.

[[File:MOH_Addnew.png|thumb|none|600px]]

==Using Your MOH-file With a Feature==
Now your MOH-file is ready to be used along with one of the following features:

*'''"Music on hold"''' for a subaccount or the main account
Available under '''Subaccounts>> Manage Sub accounts''', clicking on the icon with a pen to modify your sub account and look for '''"Music on Hold"''' setting.

[[File:MOH_selected.png|thumb|none|600px]]

*'''"Music on hold"''' for a calling queue
This is available under '''DID Numbers>> Calling queues''', click on the icon with a pen to modify your current calling queue or while creating a new one and look for '''"Music on Hold"''' setting.

[[File:MOH_selected.png|thumb|none|600px]]

*'''"Music the caller will hear while the call is answered"''', your MOH-file will be available for a '''Ring group''' or '''Call hunting'''

For a Ring group, it is available at '''DID Numbers>> Ring groups''', click on the icon with a pen to modify your current ring group or while creating a new one and look for the setting "Music the caller will hear while the call is answered"

[[File:MOH_ringgroup.png|thumb|none|600px]]

For a Call hunting, it is available at '''DID Numbers>> Call hunting''', click on the icon with a pen to modify your current call hunting or while creating a new one and look for the setting "Music the caller will hear, while is answered:"

[[File:MOH_hunting.png|thumb|none|600px]]

For audio conferencing, Go to DID Numbers >> Audio conferencing, click on the icon with a pen to modify your current conference or create a new one. Go to the "participants and Conference settings" tab, then create or edit the profile of your choice. In the '''advanced options''', choose your file in the "MoH when empty" section. When the profile is activated, and there are no participants in the conference, your music on hold will play.

Custom Music on Hold

2020-10-14T17:43:42Z

DanielaBP:

__TOC__

=Custom Music on Hold=
This feature allows you to upload and use your own music audio files to play while the customer is put "on hold" or during the "ring time" when you receive an incoming call.

You can upload your custom audio files from the '''Recordings''' section and then convert them into '''MOH-files'''. Thereafter you can use your MOH-files in some of your features like:

*'''Calling queues'''
*'''Ring groups'''
*'''Call hunting'''
*'''Audioconferencing'''
*'''Main account or subaccount settings'''

'''Important point to take into consideration before creating your own Music on Hold recordings'''
The Company allows the Customer to choose and broadcast the music of its choice while its clients are in a calling queue, to the express condition that Customer disposes
of the proper licenses and rights to such music.

By broadcasting music, the Customer warrants that it owns or disposes of the proper rights and licences to broadcast such music, and that it understands that the Company
does not own any rights and licences to broadcast the music, but only provides a feature for the Customer to do so.

In the event of a third-party claim directly or indirectly related to queue music provided by the Customer, Customer will defend, indemnify and hold harmless the Company
from any and against any and all claims.

== Blogs ==
[https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F How to Improve Your Customer Experience with Custom Music on Hold?]
[https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business 5 Examples of How to Use Custom Music on Hold in Your Business]

==Uploading Your Custom Music Files==

Go to '''DID Numbers>> Recordings''' section and click the button '''"Upload new recording"'''. From the pop-up window, you will need to fill the following:
*'''Name:''' Assign a name for your recording
*'''File:''' Click on '''"Choose file"''' button to look for the audio file you wish to upload.
*'''Upload:''' Click on '''"Upload file"''' button to upload your audio file.

[[File:RecordingFields.png|thumb|none|600px]]

==Converting Recordings into MOH-Files==
You will now need to convert the '''Recording''' file that you have just uploaded into a '''MOH-File'''. This can be donefrom 2 different sections.

1. From '''DID Numbers>> Recordings''' section

Once you upload your recording you can click on the headphones icon to easily convert this recording into a MOH-File you only need to assign a name for the MOH-File and click '''"Save"'''

[[File:headphones_icon.png|thumb|none|600px]]

[[File:saveMOH.png|thumb|none|600px]]

2. From '''DID Numbers>> Custom Music on Hold''' section

From there, you can convert any recording file into a MOH-file by clicking on '''"Add a custom Music on Hold"''' button.

[[File:MOH_section.png|thumb|none|600px]]

From the pop-up window, fill the '''Description''' which is the name of the MOH-file and drag and drop the recordings from the left column (Available Recordings) to the right column (Selected Recordings).

The MOH-file is by default set to "High volume" if you want to decrease the volume you can activate the switch button "Quite volume". Click at '''Save''' button.

[[File:MOH_Addnew.png|thumb|none|600px]]

==Using Your MOH-file With a Feature==
Now your MOH-file is ready to be used along with one of the following features:

*'''"Music on hold"''' for a subaccount or the main account
Available under '''Subaccounts>> Manage Sub accounts''', clicking on the icon with a pen to modify your sub account and look for '''"Music on Hold"''' setting.

[[File:MOH_selected.png|thumb|none|600px]]

*'''"Music on hold"''' for a calling queue
This is available under '''DID Numbers>> Calling queues''', click on the icon with a pen to modify your current calling queue or while creating a new one and look for '''"Music on Hold"''' setting.

[[File:MOH_selected.png|thumb|none|600px]]

*'''"Music the caller will hear while the call is answered"''', your MOH-file will be available for a '''Ring group''' or '''Call hunting'''

For a Ring group, it is available at '''DID Numbers>> Ring groups''', click on the icon with a pen to modify your current ring group or while creating a new one and look for the setting "Music the caller will hear while the call is answered"

[[File:MOH_ringgroup.png|thumb|none|600px]]

For a Call hunting, it is available at '''DID Numbers>> Call hunting''', click on the icon with a pen to modify your current call hunting or while creating a new one and look for the setting "Music the caller will hear, while is answered:"

[[File:MOH_hunting.png|thumb|none|600px]]

For audio conferencing, Go to DID Numbers >> Audio conferencing, click on the icon with a pen to modify your current conference or create a new one. Go to the "participants and Conference settings" tab, then create or edit the profile of your choice. In the '''advanced options''', choose your file in the "MoH when empty" section. When the profile is activated, and there are no participants in the conference, your music on hold will play.

Blog

2020-10-14T17:41:23Z

DanielaBP: /* C */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F Customization: How to Improve Your Customer Experience with Custom Music on Hold?]
* [https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business Customization: 5 Examples of How to Use Custom Music on Hold in Your Business]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
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=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
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=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
|- valign="top"
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=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
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=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
* [https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
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__NOTOC__

File:21 10 20 toll free twitter.jpg

2020-10-14T17:39:53Z

DanielaBP: uploaded a new version of "File:21 10 20 toll free twitter.jpg"

5 Examples of How to Use Custom Music on Hold in Your Business

2020-10-14T16:13:56Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
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[[File:21_10_20_toll_free_twitter.jpg|5 Examples of How to Use Custom Music on Hold in Your Business]]
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Custom music on hold is an excellent VoIP feature for your business to keep the callers engaged, informed, and entertained. You use the custom music on hold feature to provide callers with information about your business details, office working hours, location, promotion, discounts, and sales among other things. In this article, we will discuss five examples of how to use custom music on hold feature in your business.

Custom Music on Hold Examples

'''Example 1 - Products'''

Thank you for calling Forever Beauty. Please hold, one of our executives will be with you very shortly.
Here at Forever Beauty, we offer the very latest beauty and grooming products and services to meet your needs. We have an extensive range of products and can offer 2-day delivery nationwide. Not sure what you are looking for? Visit our website at foreverbeauty.com or ask our executives!
We appreciate your patience and our team will be with you momentarily.

'''Example 2 - Business Hours'''

Thank you for calling ABC Car Dealership. A member of our team knows you are waiting and will be with you shortly.
Here at ABC Car Dealership, we offer a wide range of new and used vehicles. All our cars come with a 12-month bumper-to-bumper warranty along with vouchers for future repairs and services. We are open from Monday to Friday from 8 AM until 5 PM. We also offer discounts and exchange schemes along with 0% finance availability. You can look at how to find us on our online map at abccardealership.com.
Thank you for holding. We will with you shortly.

'''Example 3 - Discount'''

Thank you for calling Get Your Website Online. Your patience is much appreciated.
Looking to get your business online but do not know where to start? That is fine. We help businesses to have an online presence. Visit getyourwebsiteonline.com and look at our different web development services. Choose the one that suits your business better and place your order right now. If you order in the next 24 hours, we have a special 20% discount code "GET20OFF" only for you.
We are sorry to keep you waiting and we will be with you shortly.

'''Example 4 - Survey'''

At XYZ Children Hospital, we strive to provide excellent care for our patients and their families.
When you receive a patient care survey questionnaire, please take a few minutes of your busy schedule to answer a few questions and tell us how we did, caring for you and your children. Your inputs are very valuable to us.
The XYZ Children Hospital is open 7 days a week, 365 days a year. Find us at 1501 Crown Avenue. For more information visit xyzchildrenhospital.com or call our general toll-free line at +1-80-CHILDREN.

'''Example 5 - Social media'''

Welcome to Excellent Restaurant. Your one-stop shop for all your cravings.

With over 100 items on our menu, there is something for everyone. From gourmet pizza to our prize-winning pasta and wings. It will be hard for you to leave hungry from our place.

Stay updated with all the news and excellent offers by liking our Facebook page. We will be right back to assist you on the call.

'''Final Thoughts'''

Music on Hold is an excellent way of promoting your business and providing additional information to your customers. If you are not already using the feature, VoIP.ms offers Music on Hold functionality to help you grow your business.

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______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at: https://www.voip.ms/#Signup!<br/>

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File:21 10 20 toll free twitter.jpg

2020-10-14T16:12:18Z

DanielaBP:

5 Examples of How to Use Custom Music on Hold in Your Business

2020-10-14T16:01:56Z

DanielaBP: Created page with "<div style="font-family: Georgia, serif; font-size: 15px;"> {| class="wikitable" style="width: 100%; border: none; background: none;" |- style="vertical-align: top; border: none;..."

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[[File:014_10_20_custom_music_onhold_blog.jpg|center|How to Improve Your Customer Experience with Custom Music on Hold?]]
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Custom music on hold is an excellent VoIP feature for your business to keep the callers engaged, informed, and entertained. You use the custom music on hold feature to provide callers with information about your business details, office working hours, location, promotion, discounts, and sales among other things. In this article, we will discuss five examples of how to use custom music on hold feature in your business.

Custom Music on Hold Examples

'''Example 1 - Products'''

Thank you for calling Forever Beauty. Please hold, one of our executives will be with you very shortly.
Here at Forever Beauty, we offer the very latest beauty and grooming products and services to meet your needs. We have an extensive range of products and can offer 2-day delivery nationwide. Not sure what you are looking for? Visit our website at foreverbeauty.com or ask our executives!
We appreciate your patience and our team will be with you momentarily.

'''Example 2 - Business Hours'''

Thank you for calling ABC Car Dealership. A member of our team knows you are waiting and will be with you shortly.
Here at ABC Car Dealership, we offer a wide range of new and used vehicles. All our cars come with a 12-month bumper-to-bumper warranty along with vouchers for future repairs and services. We are open from Monday to Friday from 8 AM until 5 PM. We also offer discounts and exchange schemes along with 0% finance availability. You can look at how to find us on our online map at abccardealership.com.
Thank you for holding. We will with you shortly.

'''Example 3 - Discount'''

Thank you for calling Get Your Website Online. Your patience is much appreciated.
Looking to get your business online but do not know where to start? That is fine. We help businesses to have an online presence. Visit getyourwebsiteonline.com and look at our different web development services. Choose the one that suits your business better and place your order right now. If you order in the next 24 hours, we have a special 20% discount code "GET20OFF" only for you.
We are sorry to keep you waiting and we will be with you shortly.

'''Example 4 - Survey'''

At XYZ Children Hospital, we strive to provide excellent care for our patients and their families.
When you receive a patient care survey questionnaire, please take a few minutes of your busy schedule to answer a few questions and tell us how we did, caring for you and your children. Your inputs are very valuable to us.
The XYZ Children Hospital is open 7 days a week, 365 days a year. Find us at 1501 Crown Avenue. For more information visit xyzchildrenhospital.com or call our general toll-free line at +1-80-CHILDREN.

'''Example 5 - Social media'''

Welcome to Excellent Restaurant. Your one-stop shop for all your cravings.

With over 100 items on our menu, there is something for everyone. From gourmet pizza to our prize-winning pasta and wings. It will be hard for you to leave hungry from our place.

Stay updated with all the news and excellent offers by liking our Facebook page. We will be right back to assist you on the call.

'''Final Thoughts'''

Music on Hold is an excellent way of promoting your business and providing additional information to your customers. If you are not already using the feature, VoIP.ms offers Music on Hold functionality to help you grow your business.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

Custom Music on Hold

2020-10-07T16:50:13Z

DanielaBP:

__TOC__

=Custom Music on Hold=
This feature allows you to upload and use your own music audio files to play while the customer is put "on hold" or during the "ring time" when you receive an incoming call.

You can upload your custom audio files from the '''Recordings''' section and then convert them into '''MOH-files'''. Thereafter you can use your MOH-files in some of your features like:

*'''Calling queues'''
*'''Ring groups'''
*'''Call hunting'''
*'''Audioconferencing'''
*'''Main account or subaccount settings'''

'''Important point to take into consideration before creating your own Music on Hold recordings'''
The Company allows the Customer to choose and broadcast the music of its choice while its clients are in a calling queue, to the express condition that Customer disposes
of the proper licenses and rights to such music.

By broadcasting music, the Customer warrants that it owns or disposes of the proper rights and licences to broadcast such music, and that it understands that the Company
does not own any rights and licences to broadcast the music, but only provides a feature for the Customer to do so.

In the event of a third-party claim directly or indirectly related to queue music provided by the Customer, Customer will defend, indemnify and hold harmless the Company
from any and against any and all claims.

== Blogs ==
[https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F How to Improve Your Customer Experience with Custom Music on Hold?]

==Uploading Your Custom Music Files==

Go to '''DID Numbers>> Recordings''' section and click the button '''"Upload new recording"'''. From the pop-up window, you will need to fill the following:
*'''Name:''' Assign a name for your recording
*'''File:''' Click on '''"Choose file"''' button to look for the audio file you wish to upload.
*'''Upload:''' Click on '''"Upload file"''' button to upload your audio file.

[[File:RecordingFields.png|thumb|none|600px]]

==Converting Recordings into MOH-Files==
You will now need to convert the '''Recording''' file that you have just uploaded into a '''MOH-File'''. This can be donefrom 2 different sections.

1. From '''DID Numbers>> Recordings''' section

Once you upload your recording you can click on the headphones icon to easily convert this recording into a MOH-File you only need to assign a name for the MOH-File and click '''"Save"'''

[[File:headphones_icon.png|thumb|none|600px]]

[[File:saveMOH.png|thumb|none|600px]]

2. From '''DID Numbers>> Custom Music on Hold''' section

From there, you can convert any recording file into a MOH-file by clicking on '''"Add a custom Music on Hold"''' button.

[[File:MOH_section.png|thumb|none|600px]]

From the pop-up window, fill the '''Description''' which is the name of the MOH-file and drag and drop the recordings from the left column (Available Recordings) to the right column (Selected Recordings).

The MOH-file is by default set to "High volume" if you want to decrease the volume you can activate the switch button "Quite volume". Click at '''Save''' button.

[[File:MOH_Addnew.png|thumb|none|600px]]

==Using Your MOH-file With a Feature==
Now your MOH-file is ready to be used along with one of the following features:

*'''"Music on hold"''' for a subaccount or the main account
Available under '''Subaccounts>> Manage Sub accounts''', clicking on the icon with a pen to modify your sub account and look for '''"Music on Hold"''' setting.

[[File:MOH_selected.png|thumb|none|600px]]

*'''"Music on hold"''' for a calling queue
This is available under '''DID Numbers>> Calling queues''', click on the icon with a pen to modify your current calling queue or while creating a new one and look for '''"Music on Hold"''' setting.

[[File:MOH_selected.png|thumb|none|600px]]

*'''"Music the caller will hear while the call is answered"''', your MOH-file will be available for a '''Ring group''' or '''Call hunting'''

For a Ring group, it is available at '''DID Numbers>> Ring groups''', click on the icon with a pen to modify your current ring group or while creating a new one and look for the setting "Music the caller will hear while the call is answered"

[[File:MOH_ringgroup.png|thumb|none|600px]]

For a Call hunting, it is available at '''DID Numbers>> Call hunting''', click on the icon with a pen to modify your current call hunting or while creating a new one and look for the setting "Music the caller will hear, while is answered:"

[[File:MOH_hunting.png|thumb|none|600px]]

For audio conferencing, Go to DID Numbers >> Audio conferencing, click on the icon with a pen to modify your current conference or create a new one. Go to the "participants and Conference settings" tab, then create or edit the profile of your choice. In the '''advanced options''', choose your file in the "MoH when empty" section. When the profile is activated, and there are no participants in the conference, your music on hold will play.

Blog

2020-10-07T16:47:51Z

DanielaBP: /* C */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F Customization: How to Improve Your Customer Experience with Custom Music on Hold?]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
*
|- valign="top"
|

=== M ===
*
|

=== N ===
*
|

=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
* [https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
|

=== U ===
*
|- valign="top"
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=== V ===
*
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=== W ===
*
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=== X ===
*
|- valign="top"
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=== Y ===
*
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=== Z ===
*
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=== # ===
*
|}

__NOTOC__

How to Improve Your Customer Experience with Custom Music on Hold?

2020-10-07T16:27:50Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
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| style="width: 71%; border: none; background: none;" |
[[File:014_10_20_custom_music_onhold_blog.jpg|center|How to Improve Your Customer Experience with Custom Music on Hold?]]
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|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
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| style="width: 71%; border: none; background: none;" |

'''How to Improve Your Customer Experience with Custom Music on Hold?'''

The advancement in VoIP technology has changed the way businesses communicate internally and externally with other parties. The enhanced feature offerings of VoIP systems allow your business to accomplish more as compared to the old legacy phone system. One such feature is Custom Music on Hold (MOH) that allows your business to operate more efficiently while improving the overall customer experience.

In this article, we will discuss music on hold and how it can improve your customer experience.

'''What is Music on Hold?'''

Think of music on hold as a feature to fill the silence when the caller is placed on hold. When the customer is waiting on the line, music is played to keep them entertained, engaged, and informed. As soon as the call resumes, the music will stop, and the customers will be able to speak with one of your employees.

In addition to soothing music, your business can also play voice messages for those who are on hold. These voice messages can serve as a medium for providing information to the person on hold. For instance, your business can provide details about office location, working hours, promotions and discount coupons, frequently asked questions, and any other special announcements that you want your customers to know.

'''Benefits of Music on Hold'''

There are several benefits of using VoIP music on hold feature for your business. Some of these include:

1. Rather than an awkward silence, the caller gets to hear soothing music.

2. It helps in boosting the brand image.

3. It helps to ensure that the caller is connected for a longer duration.

4. Ability to choose from a wide range of music.

5. It helps in improving customer experience.

Now that you know the benefits of music on hold, you might be thinking about how it can help in improving the customer experience. Let us see how.

'''Improving Customer Experience with Custom Music on Hold'''

First and foremost, through music on hold you are telling the callers that they are not forgotten. Often the caller feels that they are not important when you put them on hold. Therefore, the availability of music on hold displays an attitude of care and attentiveness towards the caller. Moreover, music on hold greatly affects the overall mood of the caller as opposed to the monotony of silence which can lead them to wear out and hang up the call.

With music on hold, your business can also add custom messages as discussed above. However, these voice messages should be carefully crafted to ensure that they interest the callers as they wait for the call to connect. This will improve the likelihood of a productive conversation when your employee finally answers. Apart from this, music on hold will ensure that the caller is not getting bored. It will reduce caller complaints regarding long wait times.

'''Final Thoughts'''

Music on hold is a great way to leave the right impression of your business to its callers. If your business is not already using this feature, VoIP.ms offers a custom music on hold functionality to improve the experience of your customers.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

File:014 10 20 custom music onhold blog.jpg

2020-10-07T16:27:05Z

DanielaBP:

How to Improve Your Customer Experience with Custom Music on Hold?

2020-10-07T15:58:04Z

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:30_09_20_generateleadswithsms_blog.jpg|center|How to Generate Leads with SMS/MMS?]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

'''How to Improve Your Customer Experience with Custom Music on Hold?'''

The advancement in VoIP technology has changed the way businesses communicate internally and externally with other parties. The enhanced feature offerings of VoIP systems allow your business to accomplish more as compared to the old legacy phone system. One such feature is Custom Music on Hold (MOH) that allows your business to operate more efficiently while improving the overall customer experience.

In this article, we will discuss music on hold and how it can improve your customer experience.

'''What is Music on Hold?'''

Think of music on hold as a feature to fill the silence when the caller is placed on hold. When the customer is waiting on the line, music is played to keep them entertained, engaged, and informed. As soon as the call resumes, the music will stop, and the customers will be able to speak with one of your employees.

In addition to soothing music, your business can also play voice messages for those who are on hold. These voice messages can serve as a medium for providing information to the person on hold. For instance, your business can provide details about office location, working hours, promotions and discount coupons, frequently asked questions, and any other special announcements that you want your customers to know.

'''Benefits of Music on Hold'''

There are several benefits of using VoIP music on hold feature for your business. Some of these include:

1. Rather than an awkward silence, the caller gets to hear soothing music.

2. It helps in boosting the brand image.

3. It helps to ensure that the caller is connected for a longer duration.

4. Ability to choose from a wide range of music.

5. It helps in improving customer experience.

Now that you know the benefits of music on hold, you might be thinking about how it can help in improving the customer experience. Let us see how.

'''Improving Customer Experience with Custom Music on Hold'''

First and foremost, through music on hold you are telling the callers that they are not forgotten. Often the caller feels that they are not important when you put them on hold. Therefore, the availability of music on hold displays an attitude of care and attentiveness towards the caller. Moreover, music on hold greatly affects the overall mood of the caller as opposed to the monotony of silence which can lead them to wear out and hang up the call.

With music on hold, your business can also add custom messages as discussed above. However, these voice messages should be carefully crafted to ensure that they interest the callers as they wait for the call to connect. This will improve the likelihood of a productive conversation when your employee finally answers. Apart from this, music on hold will ensure that the caller is not getting bored. It will reduce caller complaints regarding long wait times.

'''Final Thoughts'''

Music on hold is a great way to leave the right impression of your business to its callers. If your business is not already using this feature, VoIP.ms offers a custom music on hold functionality to improve the experience of your customers.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

SMS

2020-10-01T17:13:51Z

DanielaBP: /* Blog Articles */

'''SMS Service'''

Short Message Service (SMS). This feature will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only).

Please note that this feature is for regular customer usage. '''No automation, telemarketing, bulk sending or receiving will be allowed.'''

'''Our SMS service is no longer in BETA. Starting August 1st 2020, SMS messages will be charged at a rate of $0.0075 per messages.'''

__TOC__

== Blog Articles ==
[https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]

[https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]

== Important information to know about the SMS Service ==

* The SMS Service is only available for US and Canadian local DID Numbers marked with the distinctive SMS Icon.

* SIP SMS messages will only be delivered to and accepted from SIP trunks using username/password authentication.

* SIP SMS messages use the SIP MESSAGE method. See [https://tools.ietf.org/html/rfc3428 RFC 3428] for details.

* The SMS Service can only be used to send SMS Messages to Canadian and US 10 digit numbers at this time. We also cannot guarantee that International SMS will be properly received.

* VoIP.ms reserves the right, at its sole discretion, to limit or disable the SMS service from any account that may present marketing patterns / automation patterns / bulk sending or receiving.

* At this time we cannot guarantee that Short Code SMS Messages, which are usually 6 digits or less (e.g.: Skype, Bank Codes, TV Commercials etc...) will work.

* We cannot guarantee that accents or special characters including non-Latin letters will be properly delivered.

* For '''Ported In Numbers''' compatible with the feature: The SMS Functionality will be available up to 48 hours after the porting process is marked as Completed.

If you have further questions don't hesitate to contact the Support Staff on the Live Chat or Ticket System.

== Identifying a SMS DID Number ==

The first thing you need to know is that this feature is only available for '''local US and Canadian numbers''' at the moment. You will note that some numbers have a little icon of a cellphone device, this indicates that the number supports SMS. Please note that not all locations support SMS at this time.

You can start ordering a DID Number from your portal >> DID Numbers >> [https://www.voip.ms/m/dids.php Order DID] >> Local Numbers >> (US or Canada) Numbers and you will be able to purchase your desired number, just make sure it supports the SMS feature.

[[File:SMS 1.png|thumb|none|600px]]

== Canada Toll Free Numbers ==

Canada Toll-Free numbers are a special case where even though the SMS service is available, this needs to be requested and enabled manually. Identify if the Toll-Free supports SMS by its grey cell phone icon.

[[File:Tfsms.png]]

When purchasing a Canada Toll-Free number, a request needs to be sent out directly to the carrier. Please reach out to support via Live Chat or by email at '''support@voip.ms''' and request to enable the Toll-free for SMS. The activation process may take up to '''3 business days''' and support will confirm once the number has been enabled for SMS.

== Configuring the SMS service ==

Once purchased the SMS Service needs to be activated on the DID settings, from your portal >> DID Numbers >> Manage DID >> Edit Selection >> SMS.

On that section you can activate and configure some forward options for the SMS service.

[[File:SMSSIPAccount.png]]

The first action to take is to mark the '''Short Message Service (SMS) service''', by enabling this field the SMS Service will be active and have a charge of $0.0075 per SMS.

* '''VoIP.ms SMS Portal''': This is enabled by default and it can't be modified, that means that you will be able to create and send messages from the SMS Message Center.

*'''SMS Email Address''': By activating this option all the SMS Messages will be sent to the email address you configure in this field. The advantage of this option is that you will receive your SMS Messages directly to your email and you will be able to Reply to these messages from your email too. You just need to click on '''reply''' to the email. Please note that e-mail responses are as well limited to 160 characters and if they exceed this limit, they'll be split in two (or more messages if applies) when sent.

To reply the SMS Message via your email it is important to click on Reply and '''DON'T change or modify'''
the destination mail "TO"
(sms@voip.ms)and the subject E.G [#USXXX] Message sent to 5555555555.

*'''SMS Forward''': You can have your SMS Messages forwarded to your cellphone or any other number that supports SMS, with this option you will receive the SMS Messages from our system to the configured phone number.

The CallerID sent to the Call Forwarded Cell Phone will be the DID Number that received the SMS Message. Is not possible to forward the original Caller ID at this time.

*'''SMS SIP Account''': You can have your SMS Messages forwarded to your selected SIP account. They will be sent through our SMS/SIP gateway as a SIP MESSAGE.

The destination ("To" header field) of the SIP MESSAGE will be your account name, instead of the destination number of the original SMS.

*'''SMS URL Callback''': By enabling this option you will be able to send the messages to another destination e.g. your own server. If selected SMS Messages received by your DID will Send a GET request to the URL Callback provided. Available variables for your URL:

'''{ID}''' The ID of the SMS message.
'''{TIMESTAMP}''' The date and time the message was received.
'''{FROM}''' The phone number that sent you the message
'''{TO}''' The DID Number that received the message
'''{MESSAGE}''' The content of the message
'''Example''': http: //mysite.com/sms.php?to={TO}&from={FROM}&message={MESSAGE}&id={ID}&date={TIMESTAMP}

*'''URL Callback Retry''': When selected, we will be expecting an "ok" output (without quotes) from your URL callback page as an indicator that you have received the message correctly. If we don't received the "ok" (without quotes) from your callback page, we will keep sending you the same message every 30 minutes.

Once you configure the desired option, click on Apply Changes.

== Send and Receive Messages (Web Interface)==

===SMS Message Center===

To start using the service you will need to use the SMS Message Center, from your portal >> DID Numbers >> [https://www.voip.ms/m/sms.php SMS Message Center].

For Mobile Devices please use [https://sms.voip.ms/ sms.voip.ms] as a complete all in one solution.

From the SMS Message Center you can check your SMS History, send and receive SMS messages.

[[File:SMS.png|thumb|none|600px]]

*'''Search Range''': Select a Date Range of your SMS History. You can select a time period by marking the "Show Details" field and the text messages will be displayed.

*'''Search Filter''': You can filter your Search by DID, Contact and Type (Sent, Received and Both).

*'''Send New SMS Messages''': Another window will open by clicking here in order to create a new SMS Message.

*'''Delete Selected Messages''': This action will delete any messages that you have selected, by clicking on the box next to them. '''This action cannot be undone.'''

*'''Delete All Messages''': Delete ALL your SMS Messages, both sent and received. '''This action cannot be undone.'''

*'''Checking a Message''': To check a received SMS Message just click it directly in order to display the information.

===Create a New SMS Message===

[[File:SMS41.png|thumb|none|600px]]

You can create a new '''SMS Message''' we will explain you all the parameters you can find on this section:

* '''DID''': If you have more than one DID Number you can select any of the numbers available to send your message.
* '''Contact''': The destination phone number or if you have a [[Phone book|Phone book entry]] start typing the name and the system will display the information if available.
* '''Message''': You can create your message on that field, please note that you have up to 160 characters.

Then click on 'Send Message' to send the SMS.

== Send and Receive Messages (SIP Protocol) ==

'''SMS via SIP''' service is only available through '''SIP Protocol and user/password authentication'''. IP Auth and IAX2 are not available at this time.

'''Please refer to our guide [[SIP/SMS with FreePBX]] for instructions on how to configure the service with a FreePBX'''

=== Sending ===

*DID must have the '''"Short Message Service (SMS)"''' service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.

*To send an SMS from your SIP account, it is required that you set your Caller ID number to one of your SMS enabled DIDs. This will be the number you will be sending the message from. You can configure the Caller ID number from your customer portal for the specific subaccount if you are using a softphone or directly from your extension or trunk if you are using an Asterisk or PBX server.

*It's important to note that if you configure your caller ID name in your SIP client to be a 10 digits number, this will override your caller ID number. If the caller ID name is anything different than a 10 digits number this will be discarded and the Caller ID number will be used.

*If you are an asterisk or PBX user, please make sure to use the latest version of '''Asterisk (v12 or higher)''' and use '''chan_pjsip''' for the trunk. This is an asterisk limitation.

*The Desktop version of Zoiper requires the user to have the '''PRO version''' activated to be able to send SMS messages as well as to enable '''SIP Presence'''. Please contact Technical Support to request SIP presence to be enabled for your account for the VoIP.ms POP you are using. While normally not required, there may be other cases not documented of softphones or apps requiring SIP Presence to be enabled. Please contact technical support if you encounter any issue with your specific software.

*The '''free Desktop version''' of Zoiper cannot send SMS messages and is only capable of receiving SMS.

*The '''mobile version''' of Zoiper is completely free of these limitations. Free version already works for sending and receiving without the need of SIP presence.

*When sending an SMS message, the recipient number must be 10 digits. Avoid using the prefix '"1"' since is not supported at the moment. The system will recognize the numbers as in 10 digits.

*The current characters limit for a '''single SMS is 160'''. If a message is bigger than 160 characters it will be split into blocks of up to 160 characters each and be sent as independent messages. The maximum total message length for SMS via SIP is 2000 characters.

=== Receiving ===

*DID must have the '''"Short Message Service (SMS)"''' service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.

*Enable the option '''"SMS SIP Account"''' and select the account destination for your SMS messages to this number.

*The account receiving SMS must be registered successfully in any of our POPs.

*To ensure the best results receiving the SMS messages, do not register the same SIP account on more than one softphone or app at the same time, this can lead to unexpected results.

*For SIP devices that require this information, such as a trunk or PBX, we encode the original destination number in a custom SIP header field named "X-SMS-To".

*3CX softphone currently does not support any third party SMS service. It will only work by having a direct connection to the 3CX PBX system. Please contact 3CX for more details.

=== Send SIP/SMS with FreePBX ===

It is possible to configure a FreePBX system to send SMS, please refer [[SIP/SMS with FreePBX | here]] for detailed instructions.

SMS

2020-10-01T17:13:30Z

DanielaBP:

'''SMS Service'''

Short Message Service (SMS). This feature will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only).

Please note that this feature is for regular customer usage. '''No automation, telemarketing, bulk sending or receiving will be allowed.'''

'''Our SMS service is no longer in BETA. Starting August 1st 2020, SMS messages will be charged at a rate of $0.0075 per messages.'''

__TOC__

== Blog Articles ==
[https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
[https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]

== Important information to know about the SMS Service ==

* The SMS Service is only available for US and Canadian local DID Numbers marked with the distinctive SMS Icon.

* SIP SMS messages will only be delivered to and accepted from SIP trunks using username/password authentication.

* SIP SMS messages use the SIP MESSAGE method. See [https://tools.ietf.org/html/rfc3428 RFC 3428] for details.

* The SMS Service can only be used to send SMS Messages to Canadian and US 10 digit numbers at this time. We also cannot guarantee that International SMS will be properly received.

* VoIP.ms reserves the right, at its sole discretion, to limit or disable the SMS service from any account that may present marketing patterns / automation patterns / bulk sending or receiving.

* At this time we cannot guarantee that Short Code SMS Messages, which are usually 6 digits or less (e.g.: Skype, Bank Codes, TV Commercials etc...) will work.

* We cannot guarantee that accents or special characters including non-Latin letters will be properly delivered.

* For '''Ported In Numbers''' compatible with the feature: The SMS Functionality will be available up to 48 hours after the porting process is marked as Completed.

If you have further questions don't hesitate to contact the Support Staff on the Live Chat or Ticket System.

== Identifying a SMS DID Number ==

The first thing you need to know is that this feature is only available for '''local US and Canadian numbers''' at the moment. You will note that some numbers have a little icon of a cellphone device, this indicates that the number supports SMS. Please note that not all locations support SMS at this time.

You can start ordering a DID Number from your portal >> DID Numbers >> [https://www.voip.ms/m/dids.php Order DID] >> Local Numbers >> (US or Canada) Numbers and you will be able to purchase your desired number, just make sure it supports the SMS feature.

[[File:SMS 1.png|thumb|none|600px]]

== Canada Toll Free Numbers ==

Canada Toll-Free numbers are a special case where even though the SMS service is available, this needs to be requested and enabled manually. Identify if the Toll-Free supports SMS by its grey cell phone icon.

[[File:Tfsms.png]]

When purchasing a Canada Toll-Free number, a request needs to be sent out directly to the carrier. Please reach out to support via Live Chat or by email at '''support@voip.ms''' and request to enable the Toll-free for SMS. The activation process may take up to '''3 business days''' and support will confirm once the number has been enabled for SMS.

== Configuring the SMS service ==

Once purchased the SMS Service needs to be activated on the DID settings, from your portal >> DID Numbers >> Manage DID >> Edit Selection >> SMS.

On that section you can activate and configure some forward options for the SMS service.

[[File:SMSSIPAccount.png]]

The first action to take is to mark the '''Short Message Service (SMS) service''', by enabling this field the SMS Service will be active and have a charge of $0.0075 per SMS.

* '''VoIP.ms SMS Portal''': This is enabled by default and it can't be modified, that means that you will be able to create and send messages from the SMS Message Center.

*'''SMS Email Address''': By activating this option all the SMS Messages will be sent to the email address you configure in this field. The advantage of this option is that you will receive your SMS Messages directly to your email and you will be able to Reply to these messages from your email too. You just need to click on '''reply''' to the email. Please note that e-mail responses are as well limited to 160 characters and if they exceed this limit, they'll be split in two (or more messages if applies) when sent.

To reply the SMS Message via your email it is important to click on Reply and '''DON'T change or modify'''
the destination mail "TO"
(sms@voip.ms)and the subject E.G [#USXXX] Message sent to 5555555555.

*'''SMS Forward''': You can have your SMS Messages forwarded to your cellphone or any other number that supports SMS, with this option you will receive the SMS Messages from our system to the configured phone number.

The CallerID sent to the Call Forwarded Cell Phone will be the DID Number that received the SMS Message. Is not possible to forward the original Caller ID at this time.

*'''SMS SIP Account''': You can have your SMS Messages forwarded to your selected SIP account. They will be sent through our SMS/SIP gateway as a SIP MESSAGE.

The destination ("To" header field) of the SIP MESSAGE will be your account name, instead of the destination number of the original SMS.

*'''SMS URL Callback''': By enabling this option you will be able to send the messages to another destination e.g. your own server. If selected SMS Messages received by your DID will Send a GET request to the URL Callback provided. Available variables for your URL:

'''{ID}''' The ID of the SMS message.
'''{TIMESTAMP}''' The date and time the message was received.
'''{FROM}''' The phone number that sent you the message
'''{TO}''' The DID Number that received the message
'''{MESSAGE}''' The content of the message
'''Example''': http: //mysite.com/sms.php?to={TO}&from={FROM}&message={MESSAGE}&id={ID}&date={TIMESTAMP}

*'''URL Callback Retry''': When selected, we will be expecting an "ok" output (without quotes) from your URL callback page as an indicator that you have received the message correctly. If we don't received the "ok" (without quotes) from your callback page, we will keep sending you the same message every 30 minutes.

Once you configure the desired option, click on Apply Changes.

== Send and Receive Messages (Web Interface)==

===SMS Message Center===

To start using the service you will need to use the SMS Message Center, from your portal >> DID Numbers >> [https://www.voip.ms/m/sms.php SMS Message Center].

For Mobile Devices please use [https://sms.voip.ms/ sms.voip.ms] as a complete all in one solution.

From the SMS Message Center you can check your SMS History, send and receive SMS messages.

[[File:SMS.png|thumb|none|600px]]

*'''Search Range''': Select a Date Range of your SMS History. You can select a time period by marking the "Show Details" field and the text messages will be displayed.

*'''Search Filter''': You can filter your Search by DID, Contact and Type (Sent, Received and Both).

*'''Send New SMS Messages''': Another window will open by clicking here in order to create a new SMS Message.

*'''Delete Selected Messages''': This action will delete any messages that you have selected, by clicking on the box next to them. '''This action cannot be undone.'''

*'''Delete All Messages''': Delete ALL your SMS Messages, both sent and received. '''This action cannot be undone.'''

*'''Checking a Message''': To check a received SMS Message just click it directly in order to display the information.

===Create a New SMS Message===

[[File:SMS41.png|thumb|none|600px]]

You can create a new '''SMS Message''' we will explain you all the parameters you can find on this section:

* '''DID''': If you have more than one DID Number you can select any of the numbers available to send your message.
* '''Contact''': The destination phone number or if you have a [[Phone book|Phone book entry]] start typing the name and the system will display the information if available.
* '''Message''': You can create your message on that field, please note that you have up to 160 characters.

Then click on 'Send Message' to send the SMS.

== Send and Receive Messages (SIP Protocol) ==

'''SMS via SIP''' service is only available through '''SIP Protocol and user/password authentication'''. IP Auth and IAX2 are not available at this time.

'''Please refer to our guide [[SIP/SMS with FreePBX]] for instructions on how to configure the service with a FreePBX'''

=== Sending ===

*DID must have the '''"Short Message Service (SMS)"''' service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.

*To send an SMS from your SIP account, it is required that you set your Caller ID number to one of your SMS enabled DIDs. This will be the number you will be sending the message from. You can configure the Caller ID number from your customer portal for the specific subaccount if you are using a softphone or directly from your extension or trunk if you are using an Asterisk or PBX server.

*It's important to note that if you configure your caller ID name in your SIP client to be a 10 digits number, this will override your caller ID number. If the caller ID name is anything different than a 10 digits number this will be discarded and the Caller ID number will be used.

*If you are an asterisk or PBX user, please make sure to use the latest version of '''Asterisk (v12 or higher)''' and use '''chan_pjsip''' for the trunk. This is an asterisk limitation.

*The Desktop version of Zoiper requires the user to have the '''PRO version''' activated to be able to send SMS messages as well as to enable '''SIP Presence'''. Please contact Technical Support to request SIP presence to be enabled for your account for the VoIP.ms POP you are using. While normally not required, there may be other cases not documented of softphones or apps requiring SIP Presence to be enabled. Please contact technical support if you encounter any issue with your specific software.

*The '''free Desktop version''' of Zoiper cannot send SMS messages and is only capable of receiving SMS.

*The '''mobile version''' of Zoiper is completely free of these limitations. Free version already works for sending and receiving without the need of SIP presence.

*When sending an SMS message, the recipient number must be 10 digits. Avoid using the prefix '"1"' since is not supported at the moment. The system will recognize the numbers as in 10 digits.

*The current characters limit for a '''single SMS is 160'''. If a message is bigger than 160 characters it will be split into blocks of up to 160 characters each and be sent as independent messages. The maximum total message length for SMS via SIP is 2000 characters.

=== Receiving ===

*DID must have the '''"Short Message Service (SMS)"''' service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.

*Enable the option '''"SMS SIP Account"''' and select the account destination for your SMS messages to this number.

*The account receiving SMS must be registered successfully in any of our POPs.

*To ensure the best results receiving the SMS messages, do not register the same SIP account on more than one softphone or app at the same time, this can lead to unexpected results.

*For SIP devices that require this information, such as a trunk or PBX, we encode the original destination number in a custom SIP header field named "X-SMS-To".

*3CX softphone currently does not support any third party SMS service. It will only work by having a direct connection to the 3CX PBX system. Please contact 3CX for more details.

=== Send SIP/SMS with FreePBX ===

It is possible to configure a FreePBX system to send SMS, please refer [[SIP/SMS with FreePBX | here]] for detailed instructions.

Blog

2020-10-01T17:06:01Z

DanielaBP: /* S */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
*
|- valign="top"
|

=== M ===
*
|

=== N ===
*
|

=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
* [https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
|

=== U ===
*
|- valign="top"
|

=== V ===
*
|

=== W ===
*
|

=== X ===
*
|- valign="top"
|

=== Y ===
*
|

=== Z ===
*
|

=== # ===
*
|}

__NOTOC__

Blog

2020-10-01T17:04:51Z

DanielaBP: /* S */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
*
|- valign="top"
|

=== M ===
*
|

=== N ===
*
|

=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
* [https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads Through SMS/MMS?]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
|

=== U ===
*
|- valign="top"
|

=== V ===
*
|

=== W ===
*
|

=== X ===
*
|- valign="top"
|

=== Y ===
*
|

=== Z ===
*
|

=== # ===
*
|}

__NOTOC__

How to Generate Leads with SMS/MMS?

2020-09-30T15:42:28Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:30_09_20_generateleadswithsms_blog.jpg|center|How to Generate Leads with SMS/MMS?]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

Turning prospects into actual customers is a tedious task. Moreover, spending several hours on cold calling only to have a few somewhat-qualified leads can be even more frustrating. But crossing your fingers and wishing for new customers is not the ideal way to run your business. Fortunately, there is a better and more effective way to engage with your prospects and generate new leads.

With an open rate and a response rate much higher than social media reach out, phone calls, and email altogether, SMS/MMS marketing serves as an excellent lead generation channel for your business. But how can you generate leads through SMS/MMS? In this article, we will discuss some of the tips that will help you and your business to generate more leads through SMS/MMS marketing.

'''1. Capture leads through a number'''

First and foremost, place your business phone number in as many places as possible so people can reach out to you. Make sure that the number is available on your website, paid ads, Facebook page, and business cards. Additionally, also ensure that you have an automated message setup when someone does send a text on the number. Your business can use this automated reply as a way to introduce your business or services.

'''2. Focus on CTA'''

It is imperative to ensure that every message that goes to your potential and existing customers includes a strong call-to-action (CTA). This will encourage your audience to take action, resulting in a higher number of leads for your business. While creating a CTA, make sure it is simple and easy for the reader to understand. For instance, '''“Leave your review and get a chance for an 80% off coupon on your next order!”'''

'''3. Provide value'''

Simply sending a message because it has a higher open rate will not bring more leads to your business. For prospects to click through your call-to-action, they must find some value in your messages. Therefore, target prospects based on their behavior and segment your list to make your campaign more effective. Provide them with coupons and different offers for signing up for your newsletter and likewise.

'''4. Personalize your messages'''

One of the good things about SMS/MMS marketing is that you can personalize the messages sent to your prospects. With personalization, there are better chances of leads to interact with your messages. To do so, you can use any data you have collected from them until now and then customize the messages. For instance, you can include the first and last name of the prospect at the beginning of the message before sending it out.

'''5. Time is of the essence'''

Of course, your prospect will have a smartphone with them all the time. However, it doesn't mean they would like to receive messages at any time of the day. Therefore, run some tests and analyze what timings prospects are happier to receive messages and what time of the day results in a higher open and response rate.

'''Final Thoughts'''

SMS/MMS is one of the best ways to interact and engage with customers. Businesses are increasingly leveraging the power of SMS/MMS marketing to generate more leads and boost their sales. If you are not using it already, VoIP.ms provides an SMS/MMS functionality to engage and interact with customers.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

File:30 09 20 generateleadswithsms blog.jpg

2020-09-30T15:41:44Z

DanielaBP:

How to Generate Leads with SMS/MMS?

2020-09-30T15:38:32Z

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:The Benefits of a Pay-as-You-Go VoIP Provider.png|center|The Benefits of a Pay-as-You-Go VoIP Provider]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

Turning prospects into actual customers is a tedious task. Moreover, spending several hours on cold calling only to have a few somewhat-qualified leads can be even more frustrating. But crossing your fingers and wishing for new customers is not the ideal way to run your business. Fortunately, there is a better and more effective way to engage with your prospects and generate new leads.

With an open rate and a response rate much higher than social media reach out, phone calls, and email altogether, SMS/MMS marketing serves as an excellent lead generation channel for your business. But how can you generate leads through SMS/MMS? In this article, we will discuss some of the tips that will help you and your business to generate more leads through SMS/MMS marketing.

'''1. Capture leads through a number'''

First and foremost, place your business phone number in as many places as possible so people can reach out to you. Make sure that the number is available on your website, paid ads, Facebook page, and business cards. Additionally, also ensure that you have an automated message setup when someone does send a text on the number. Your business can use this automated reply as a way to introduce your business or services.

'''2. Focus on CTA'''

It is imperative to ensure that every message that goes to your potential and existing customers includes a strong call-to-action (CTA). This will encourage your audience to take action, resulting in a higher number of leads for your business. While creating a CTA, make sure it is simple and easy for the reader to understand. For instance, '''“Leave your review and get a chance for an 80% off coupon on your next order!”'''

'''3. Provide value'''

Simply sending a message because it has a higher open rate will not bring more leads to your business. For prospects to click through your call-to-action, they must find some value in your messages. Therefore, target prospects based on their behavior and segment your list to make your campaign more effective. Provide them with coupons and different offers for signing up for your newsletter and likewise.

'''4. Personalize your messages'''

One of the good things about SMS/MMS marketing is that you can personalize the messages sent to your prospects. With personalization, there are better chances of leads to interact with your messages. To do so, you can use any data you have collected from them until now and then customize the messages. For instance, you can include the first and last name of the prospect at the beginning of the message before sending it out.

'''5. Time is of the essence'''

Of course, your prospect will have a smartphone with them all the time. However, it doesn't mean they would like to receive messages at any time of the day. Therefore, run some tests and analyze what timings prospects are happier to receive messages and what time of the day results in a higher open and response rate.

'''Final Thoughts'''

SMS/MMS is one of the best ways to interact and engage with customers. Businesses are increasingly leveraging the power of SMS/MMS marketing to generate more leads and boost their sales. If you are not using it already, VoIP.ms provides an SMS/MMS functionality to engage and interact with customers.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

Blog

2020-09-25T18:11:50Z

DanielaBP: /* O */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
*
|- valign="top"
|

=== M ===
*
|

=== N ===
*
|

=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
|

=== U ===
*
|- valign="top"
|

=== V ===
*
|

=== W ===
*
|

=== X ===
*
|- valign="top"
|

=== Y ===
*
|

=== Z ===
*
|

=== # ===
*
|}

__NOTOC__

Blog

2020-09-25T18:11:35Z

DanielaBP: /* O */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
*
|- valign="top"
|

=== M ===
*
|

=== N ===
*
|

=== O ===
* * [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
|

=== U ===
*
|- valign="top"
|

=== V ===
*
|

=== W ===
*
|

=== X ===
*
|- valign="top"
|

=== Y ===
*
|

=== Z ===
*
|

=== # ===
*
|}

__NOTOC__

Blog

2020-09-25T18:10:55Z

DanielaBP: /* O */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
*
|- valign="top"
|

=== M ===
*
|

=== N ===
*
|

=== O ===
* * [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage: Ways to Stay Connected During a Power Outage]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
|

=== U ===
*
|- valign="top"
|

=== V ===
*
|

=== W ===
*
|

=== X ===
*
|- valign="top"
|

=== Y ===
*
|

=== Z ===
*
|

=== # ===
*
|}

__NOTOC__

Ways to Stay Connected During a Power Outage

2020-09-25T18:08:00Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:23_09_20_poweroutage.jpg|center|Ways to Stay Connected During a Power Outage]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

Power outages are a real concern for anybody using VoIP solutions. From unexpected weather conditions to grid issues, several things can go wrong and disrupt your power. Since it is not the question of '''if''' it will happen, but '''when''', it is imperative to plan for these unforeseen events.

In this article, we will discuss different ways to stay connected during a power outage to ensure business continuity.

Going through a power outage can be quite frustrating. Fortunately, there are several options that can help you and your business stay in touch with your customers and thus maintain an adequate level of operation.

'''1. Backup Power Supply'''

During a power outage, everything goes down: routers, modems, and of course, your VoIP phones too. Having a backup power supply (UPS) will make sure that these pieces of hardware remain up and running, at least for a given period of time. By connecting those important devices to your UPS, your business will be able to function normally until the power is restored.

'''2. Make Use of Softphones'''

Softphones are software-based virtual phones that do not require the use of a handset to make and receive calls. Physical VoIP phones operate on a dedicated power source. However, softphones installed on mobile devices can run without power for hours due to their built-in batteries. Therefore, adding softphones to your VoIP phone system will help you stay connected during a power outage.

To learn more about softphones, read our article [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F here]

'''3. Route Calls to Your Colleagues'''

If your organization operates offices in various locations, you can quickly route incoming calls to your colleagues in other locations during a power outage. VoIP.ms provides the call forwarding features to route calls to your colleagues as and when required.
To be prepared for all eventualities, you can also configure a permanent incoming call failover to reroute the calls when the situation matches certain criteria such as "Busy", "Unreachable" or "No answers".

Your customers will not even know that anything has changed. Your business will continue to function normally.
Check out our video tutorial on call forwarding right [https://youtu.be/k1NsFxBQ8gQ here]

'''4. Divert Incoming Calls to Voicemail'''

If you cannot receive calls on your VoIP softphone or route them to your colleagues, you can also divert incoming calls to voicemail. VoIP.ms provides a powerful voicemail functionality to receive any missed calls during power an outage and thus, get back to your customers when business is back to normal. You can also set up voicemail to send the messages in an email attachment and receive voicemail messages directly into your inbox. Moreover, the voicemail features can be part of the previously mentioned failover strategy.

Take a look at our Voicemail video tutorial [https://youtu.be/v2rqE1yOFMQ here]

'''Final Thoughts'''

Whether you are a small or a large organization, you cannot run a successful business in the dark. Having a reliable service provider like VoIP.ms who provides various features like call forwarding, voicemail to email, and failover policies to stay connected during an outage is the best way to be well prepared to deal with power outages.

</div>
<div style="font-size:32px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

File:23 09 20 poweroutage.jpg

2020-09-25T18:07:36Z

DanielaBP: uploaded a new version of "File:23 09 20 poweroutage.jpg"

File:23 09 20 poweroutage.jpg

2020-09-25T17:59:22Z

DanielaBP: uploaded a new version of "File:23 09 20 poweroutage.jpg"

File:23 09 20 poweroutage.jpg

2020-09-25T17:58:59Z

DanielaBP:

Ways to Stay Connected During a Power Outage

2020-09-25T17:52:00Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:What Is CNAM and How to Leverage It for Your Business.png|center|What Is CNAM and How to Leverage It for Your Business?]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

Power outages are a real concern for anybody using VoIP solutions. From unexpected weather conditions to grid issues, several things can go wrong and disrupt your power. Since it is not the question of '''if''' it will happen, but '''when''', it is imperative to plan for these unforeseen events.

In this article, we will discuss different ways to stay connected during a power outage to ensure business continuity.

Going through a power outage can be quite frustrating. Fortunately, there are several options that can help you and your business stay in touch with your customers and thus maintain an adequate level of operation.

'''1. Backup Power Supply'''

During a power outage, everything goes down: routers, modems, and of course, your VoIP phones too. Having a backup power supply (UPS) will make sure that these pieces of hardware remain up and running, at least for a given period of time. By connecting those important devices to your UPS, your business will be able to function normally until the power is restored.

'''2. Make Use of Softphones'''

Softphones are software-based virtual phones that do not require the use of a handset to make and receive calls. Physical VoIP phones operate on a dedicated power source. However, softphones installed on mobile devices can run without power for hours due to their built-in batteries. Therefore, adding softphones to your VoIP phone system will help you stay connected during a power outage.

To learn more about softphones, read our article [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F here]

'''3. Route Calls to Your Colleagues'''

If your organization operates offices in various locations, you can quickly route incoming calls to your colleagues in other locations during a power outage. VoIP.ms provides the call forwarding features to route calls to your colleagues as and when required.
To be prepared for all eventualities, you can also configure a permanent incoming call failover to reroute the calls when the situation matches certain criteria such as "Busy", "Unreachable" or "No answers".

Your customers will not even know that anything has changed. Your business will continue to function normally.
Check out our video tutorial on call forwarding right [https://youtu.be/k1NsFxBQ8gQ here]

'''4. Divert Incoming Calls to Voicemail'''

If you cannot receive calls on your VoIP softphone or route them to your colleagues, you can also divert incoming calls to voicemail. VoIP.ms provides a powerful voicemail functionality to receive any missed calls during power an outage and thus, get back to your customers when business is back to normal. You can also set up voicemail to send the messages in an email attachment and receive voicemail messages directly into your inbox. Moreover, the voicemail features can be part of the previously mentioned failover strategy.

Take a look at our Voicemail video tutorial [https://youtu.be/v2rqE1yOFMQ here]

'''Final Thoughts'''

Whether you are a small or a large organization, you cannot run a successful business in the dark. Having a reliable service provider like VoIP.ms who provides various features like call forwarding, voicemail to email, and failover policies to stay connected during an outage is the best way to be well prepared to deal with power outages.

</div>
<div style="font-size:32px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

Ways to Stay Connected During a Power Outage

2020-09-25T17:49:13Z

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:What Is CNAM and How to Leverage It for Your Business.png|center|What Is CNAM and How to Leverage It for Your Business?]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

Power outages are a real concern for anybody using VoIP solutions. From unexpected weather conditions to grid issues, several things can go wrong and disrupt your power. Since it is not the question of '''if''' it will happen, but '''when''', it is imperative to plan for these unforeseen events.

In this article, we will discuss different ways to stay connected during a power outage to ensure business continuity.

Going through a power outage can be quite frustrating. Fortunately, there are several options that can help you and your business stay in touch with your customers and thus maintain an adequate level of operation.

'''1. Backup Power Supply'''

During a power outage, everything goes down: routers, modems, and of course, your VoIP phones too. Having a backup power supply (UPS) will make sure that these pieces of hardware remain up and running, at least for a given period of time. By connecting those important devices to your UPS, your business will be able to function normally until the power is restored.

'''2. Make Use of Softphones'''

Softphones are software-based virtual phones that do not require the use of a handset to make and receive calls. Physical VoIP phones operate on a dedicated power source. However, softphones installed on mobile devices can run without power for hours due to their built-in batteries. Therefore, adding softphones to your VoIP phone system will help you stay connected during a power outage.

To learn more about softphones, read our article here:
https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F

'''3. Route Calls to Your Colleagues'''

If your organization operates offices in various locations, you can quickly route incoming calls to your colleagues in other locations during a power outage. VoIP.ms provides the call forwarding features to route calls to your colleagues as and when required.
To be prepared for all eventualities, you can also configure a permanent incoming call failover to reroute the calls when the situation matches certain criteria such as "Busy", "Unreachable" or "No answers".

Your customers will not even know that anything has changed. Your business will continue to function normally.
Check out our video tutorial on call forwarding right here: https://youtu.be/k1NsFxBQ8gQ

'''4. Divert Incoming Calls to Voicemail'''

If you cannot receive calls on your VoIP softphone or route them to your colleagues, you can also divert incoming calls to voicemail. VoIP.ms provides a powerful voicemail functionality to receive any missed calls during power an outage and thus, get back to your customers when business is back to normal. You can also set up voicemail to send the messages in an email attachment and receive voicemail messages directly into your inbox. Moreover, the voicemail features can be part of the previously mentioned failover strategy.

Take a look at our Voicemail video tutorial here: https://youtu.be/v2rqE1yOFMQ

'''Final Thoughts'''

Whether you are a small or a large organization, you cannot run a successful business in the dark. Having a reliable service provider like VoIP.ms who provides various features like call forwarding, voicemail to email, and failover policies to stay connected during an outage is the best way to be well prepared to deal with power outages.

</div>
<div style="font-size:32px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
at: https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

How to Upsell Customers with SMS/MMS?

2020-09-04T16:07:53Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
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| style="width: 71%; border: none; background: none;" |
[[File:16_09_20_customerwithsms_blog.jpg|center|Upselling Customers with SMS/MMS]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

In the age of digital marketing, it is imperative that businesses start leveraging the power of SMS marketing for driving business growth. Businesses cannot survive without consistent growth. Yes, customer acquisition is important. But serving the existing customer and providing them value is equally important as well.
By providing more value to the existing customers, businesses can create a new revenue stream to fuel the growth of their business. In this article, we will discuss how companies can make use of SMS/MMS marketing to upsell customers.

'''Upselling Customers with SMS/MMS'''

'''1. Relevant E-commerce Products'''

Once the existing customer or new customer makes a purchase, you can send them personalized recommendations through SMS for future products. These recommendations are based on the products that the customer has already bought from your website. For instance, if your customer buys a laptop from you, you can send them upselling SMS to buy a screen cleaner from your website. Upselling through SMS is a great way to generate more revenue for the business from a single customer.

'''2. New Product Launch'''

Another way to increase revenue for your business is to notify your existing customer regarding new product launches. Upselling to current customers becomes even more important especially when the probability of selling to existing customers is 60% - 70% as compared to 5% - 20% to new customers (1). Ask your current customers to give their feedback on the new product through SMS marketing. And if they like your new offering, they might even upgrade to the new product.

'''3. Upselling for Hotels'''

Due to the very nature of hotels, having the customer phone number is much easier for hotels than other types of businesses. Therefore, it makes all the sense for hotels to make use of SMS marketing to upsell their services to existing and new customers. For instance, hotels can send SMS to guests for upgrading rooms at a discounted price right before check-in. Who wouldn't want to upgrade from a standard room to a suite for an additional small amount, right?

'''4. Offering Better Prices'''

Upselling through SMS marketing is an excellent way for subscription-based businesses to increase their revenue. Most of your subscribers are most probably on the monthly plans. Therefore, as a business, you can upsell them to opt-in for a discounted annual plan which will save them a lot of money. On the other hand, your business will experience a reduced churn rate and improve cash flow. Your customers will enjoy the additional savings and your business will enjoy the upfront revenue to fuel your growth plans.

'''Final Thoughts'''

While upselling is a great way to boost revenue for your business, it is important to make the upsell relevant. Avoid being pushy, otherwise you can even risk losing your valuable customers. Timing is the key to the entire upselling process. Having said that, VoIP.ms is offering SMS/MMS marketing capabilities that you can use to take your business to the next level.

Reach out to our sales team at sales@voip.ms to help you with your upselling project!

1: Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition) by Paul W. Farris

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

File:16 09 20 customerwithsms blog.jpg

2020-09-04T16:07:15Z

DanielaBP:

How to Upsell Customers with SMS/MMS?

2020-09-04T15:49:35Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:05_08_20_smsvsemailmkt_blog.jpg|center|Benefits of SMS/MMS Campaigns vs. Email Marketing]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

In the age of digital marketing, it is imperative that businesses start leveraging the power of SMS marketing for driving business growth. Businesses cannot survive without consistent growth. Yes, customer acquisition is important. But serving the existing customer and providing them value is equally important as well.
By providing more value to the existing customers, businesses can create a new revenue stream to fuel the growth of their business. In this article, we will discuss how companies can make use of SMS/MMS marketing to upsell customers.

'''Upselling Customers with SMS/MMS'''

'''1. Relevant E-commerce Products'''

Once the existing customer or new customer makes a purchase, you can send them personalized recommendations through SMS for future products. These recommendations are based on the products that the customer has already bought from your website. For instance, if your customer buys a laptop from you, you can send them upselling SMS to buy a screen cleaner from your website. Upselling through SMS is a great way to generate more revenue for the business from a single customer.

'''2. New Product Launch'''

Another way to increase revenue for your business is to notify your existing customer regarding new product launches. Upselling to current customers becomes even more important especially when the probability of selling to existing customers is 60% - 70% as compared to 5% - 20% to new customers (1). Ask your current customers to give their feedback on the new product through SMS marketing. And if they like your new offering, they might even upgrade to the new product.

'''3. Upselling for Hotels'''

Due to the very nature of hotels, having the customer phone number is much easier for hotels than other types of businesses. Therefore, it makes all the sense for hotels to make use of SMS marketing to upsell their services to existing and new customers. For instance, hotels can send SMS to guests for upgrading rooms at a discounted price right before check-in. Who wouldn't want to upgrade from a standard room to a suite for an additional small amount, right?

'''4. Offering Better Prices'''

Upselling through SMS marketing is an excellent way for subscription-based businesses to increase their revenue. Most of your subscribers are most probably on the monthly plans. Therefore, as a business, you can upsell them to opt-in for a discounted annual plan which will save them a lot of money. On the other hand, your business will experience a reduced churn rate and improve cash flow. Your customers will enjoy the additional savings and your business will enjoy the upfront revenue to fuel your growth plans.

'''Final Thoughts'''

While upselling is a great way to boost revenue for your business, it is important to make the upsell relevant. Avoid being pushy, otherwise you can even risk losing your valuable customers. Timing is the key to the entire upselling process. Having said that, VoIP.ms is offering SMS/MMS marketing capabilities that you can use to take your business to the next level.

Reach out to our sales team at sales@voip.ms to help you with your upselling project!

1: Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition) by Paul W. Farris

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

How to Upsell Customers with SMS/MMS?

2020-09-04T15:48:48Z

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:05_08_20_smsvsemailmkt_blog.jpg|center|Benefits of SMS/MMS Campaigns vs. Email Marketing]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

In the age of digital marketing, it is imperative that businesses start leveraging the power of SMS marketing for driving business growth. Businesses cannot survive without consistent growth. Yes, customer acquisition is important. But serving the existing customer and providing them value is equally important as well.
By providing more value to the existing customers, businesses can create a new revenue stream to fuel the growth of their business. In this article, we will discuss how companies can make use of SMS/MMS marketing to upsell customers.

'''Upselling Customers with SMS/MMS'''

'''1. Relevant E-commerce Products'''

Once the existing customer or new customer makes a purchase, you can send them personalized recommendations through SMS for future products. These recommendations are based on the products that the customer has already bought from your website. For instance, if your customer buys a laptop from you, you can send them upselling SMS to buy a screen cleaner from your website. Upselling through SMS is a great way to generate more revenue for the business from a single customer.

'''2. New Product Launch'''

Another way to increase revenue for your business is to notify your existing customer regarding new product launches. Upselling to current customers becomes even more important especially when the probability of selling to existing customers is 60% - 70% as compared to 5% - 20% to new customers (1). Ask your current customers to give their feedback on the new product through SMS marketing. And if they like your new offering, they might even upgrade to the new product.

'''3. Upselling for Hotels'''

Due to the very nature of hotels, having the customer phone number is much easier for hotels than other types of businesses. Therefore, it makes all the sense for hotels to make use of SMS marketing to upsell their services to existing and new customers. For instance, hotels can send SMS to guests for upgrading rooms at a discounted price right before check-in. Who wouldn't want to upgrade from a standard room to a suite for an additional small amount, right?

'''4. Offering Better Prices'''

Upselling through SMS marketing is an excellent way for subscription-based businesses to increase their revenue. Most of your subscribers are most probably on the monthly plans. Therefore, as a business, you can upsell them to opt-in for a discounted annual plan which will save them a lot of money. On the other hand, your business will experience a reduced churn rate and improve cash flow. Your customers will enjoy the additional savings and your business will enjoy the upfront revenue to fuel your growth plans.

'''Final Thoughts'''

While upselling is a great way to boost revenue for your business, it is important to make the upsell relevant. Avoid being pushy, otherwise you can even risk losing your valuable customers. Timing is the key to the entire upselling process. Having said that, VoIP.ms is offering SMS/MMS marketing capabilities that you can use to take your business to the next level.

Reach out to our sales team at sales@voip.ms to help you with your upselling project!

1: Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition) by Paul W. Farris

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

Ideas on How to Use SMS/MMS in Your Daily Life as a Business User

2020-08-28T15:53:12Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
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[[File:26_08_20_msmtips_blog.jpg|center|Ideas on How to Use SMS/MMS in Your Daily Life as a Business User]]
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SMS/MMS marketing is becoming an integral part of business marketing these days. An increasing number of businesses are releasing the potential of SMS marketing and the benefits that it has to offer in terms of return on investment (ROI).

Businesses that are not choosing to implement SMS in their marketing mix are also missing out on the additional revenue. In addition to this, businesses are also falling behind their competition in terms of a holistic and multi-channel marketing approach with their customers.

In this article, we will discuss some of the ideas on how to use SMS/MMS marketing in your daily life as a business owner.

'''Ideas to Use SMS/MMS'''

SMS/MMS marketing can help your business achieve excellent results with a bit of creativity. For instance, a study made by MobileMarketer.com about SMS marketing shows that a small family-owned restaurant business achieved remarkable results with their SMS campaign that delivered a 1,650% return on investment.

The following are some of the ways business owners can make use of SMS/MMS marketing in their daily life.

'''1. Appointment Reminders'''

Another excellent way to use SMS is to send out appointment reminders to your customers. Especially when you are running a service-based business such as restaurant, dental clinics, salons, and others, reminding your customers about their appointment is very crucial.
Not only will a gentle reminder text help your customer remember that they have a date with you, but it will also keep your cancellation rates low. Moreover, customers will perceive your business as the one which values their customers.

'''2. Coupons and Discounts'''

Sending coupons and discounts through SMS is a great way to drive foot traffic in your store or increase sales on your e-commerce platform. With the 98% open rate, using SMS marketing for sending out deals is a no-brainer.
The family businesses mentioned above, used SMS marketing to send deals to their customers which resulted in a 12% response rate and 1,650% ROI.

'''3. Delivery Notifications'''

After buying their products online, customers often get anxious regarding the delivery of their products. Therefore, as a business, you can regularly send them notifications about the delivery of their order from time-to-time.
This will keep them satisfied and they will have more trust in your e-commerce business then as that of your competitors. Therefore, making them buy more products from your website.

'''4. Special Notifications to Employees'''

The use of SMS is not just limited to potential and existing customers. As a business owner, you can also use SMS/MMS to send special notifications to your employees. These notifications could be regarding the change of schedule or to deliver important information about an ongoing project or maintenance activity to your employees.
For instance, if you run a small IT company with 30 - 50 employees, you can use SMS to inform your employees regarding the project release date or server maintenance activities to avoid delays.

'''Final Thoughts'''

SMS/MMS marketing has more to offer than what meets the eye. Of course, the benefits are obvious with increased open and response rates. However, the biggest benefit is the massive return on investment that it can offer if used correctly.

VoIP.ms offers both [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] features to engage with your customers more effectively and efficiently.

Resources:

MobileMarketer.com [https://www.mobilemarketer.com/ex/mobilemarketer/cms/news/messaging/5836.html CMS News Messaging]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

Ideas on How to Use SMS/MMS in Your Daily Life as a Business User

2020-08-28T15:50:31Z

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
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[[File:26_08_20_msmtips_blog.jpg|center|Ideas on How to Use SMS/MMS in Your Daily Life as a Business User]
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{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

SMS/MMS marketing is becoming an integral part of business marketing these days. An increasing number of businesses are releasing the potential of SMS marketing and the benefits that it has to offer in terms of return on investment (ROI).

Businesses that are not choosing to implement SMS in their marketing mix are also missing out on the additional revenue. In addition to this, businesses are also falling behind their competition in terms of a holistic and multi-channel marketing approach with their customers.

In this article, we will discuss some of the ideas on how to use SMS/MMS marketing in your daily life as a business owner.

'''Ideas to Use SMS/MMS'''

SMS/MMS marketing can help your business achieve excellent results with a bit of creativity. For instance, a study made by MobileMarketer.com about SMS marketing shows that a small family-owned restaurant business achieved remarkable results with their SMS campaign that delivered a 1,650% return on investment.

The following are some of the ways business owners can make use of SMS/MMS marketing in their daily life.

'''1. Appointment Reminders'''

Another excellent way to use SMS is to send out appointment reminders to your customers. Especially when you are running a service-based business such as restaurant, dental clinics, salons, and others, reminding your customers about their appointment is very crucial.
Not only will a gentle reminder text help your customer remember that they have a date with you, but it will also keep your cancellation rates low. Moreover, customers will perceive your business as the one which values their customers.

'''2. Coupons and Discounts'''

Sending coupons and discounts through SMS is a great way to drive foot traffic in your store or increase sales on your e-commerce platform. With the 98% open rate, using SMS marketing for sending out deals is a no-brainer.
The family businesses mentioned above, used SMS marketing to send deals to their customers which resulted in a 12% response rate and 1,650% ROI.

'''3. Delivery Notifications'''

After buying their products online, customers often get anxious regarding the delivery of their products. Therefore, as a business, you can regularly send them notifications about the delivery of their order from time-to-time.
This will keep them satisfied and they will have more trust in your e-commerce business then as that of your competitors. Therefore, making them buy more products from your website.

'''4. Special Notifications to Employees'''

The use of SMS is not just limited to potential and existing customers. As a business owner, you can also use SMS/MMS to send special notifications to your employees. These notifications could be regarding the change of schedule or to deliver important information about an ongoing project or maintenance activity to your employees.
For instance, if you run a small IT company with 30 - 50 employees, you can use SMS to inform your employees regarding the project release date or server maintenance activities to avoid delays.

'''Final Thoughts'''

SMS/MMS marketing has more to offer than what meets the eye. Of course, the benefits are obvious with increased open and response rates. However, the biggest benefit is the massive return on investment that it can offer if used correctly.

VoIP.ms offers both [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] features to engage with your customers more effectively and efficiently.

Resources:

MobileMarketer.com [https://www.mobilemarketer.com/ex/mobilemarketer/cms/news/messaging/5836.html CMS News Messaging]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

File:26 08 20 msmtips blog.jpg

2020-08-28T15:49:33Z

DanielaBP:

5 Tips to Engage With Your Customers through Messaging

2020-08-19T16:04:23Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
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[[File:19_08_20_msmengage_blog.jpg|5 Tips to Engage With Your Customers through Messaging]]
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{| class="wikitable" style="width: 100%; border: none; background: none;"
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| style="width: 71%; border: none; background: none;" |

SMS/MMS marketing has become an effective tool for customer engagement for both small and large businesses. It allows creating a deeper connection with the customers through a two-way exchange of information, rather than one-sided communication through e-mail and online advertisement.
Moreover, 95% of the customer read the SMS within a few minutes of delivery (1). Therefore, if you are thinking about customer engagement, you must include SMS/MMS marketing into the mix to communicate, connect, and engage with your customers effectively. If you do not know how to effectively make use of SMS/MMS, in this article we will discuss 5 tips to engage with your customers through messaging.

'''5 Tips to Engage With Your Customers through Messaging'''

'''1. Shipping and Delivery Notifications'''

One of the best ways to start engaging with your customers through messaging is to send them shipping and delivery notifications about their products. Every buyer wants to know the updates on their orders and when it will get delivered. Most retailers today are making use of email, but messaging is more efficient and quicker. Often emails end up in spam folders, leaving the customers scratching their heads about their order. However, with messaging there is no chance for the customer to lose their notifications. It will be straight into their inbox.

'''2. Polls and Surveys'''

Messaging is the most effective way for businesses to collect feedback from their customers. This is because people are more likely to respond to a message rather than an email. According to Gartner (2), the response rate for messaging is 45% as compared to 6% in email marketing. Therefore, why not use it to engage with your customers and better understand their behavior. This can help you better understand the interest of your customers and thus offering products which are based on customer feedback.

'''3. Promotional Offers'''

Sending promotional offers to customers is another way to effectively engage with your customers. It also helps you to convert your one-time buyer into regular customers by offering them personalized offers. Customers are more likely to buy products and items when it is available for heavy discounts. Moreover, if people have a few items in their cart, you can use messaging to remind them about it, along with discounted offers to convert them into an actual customer.

'''4. Friendly Messages'''

Every once in a while you can send friendly messages to your customers to stay connected with them. For instance, you can send them happy birthday messages or their company anniversary milestone or wish them Happy Holidays. These friendly messages can go a long way in building relationships and to have them as a loyal customer to your brand.

'''5. Offer Customer Service'''

Businesses can also make use of messaging to provide customer service to their customers. Not only is it a convenient method, but is also a very fast medium to solve all of the problems that your clients may have. Customers can quickly send a message asking for assistance, rather than waiting on hold on the phone for several minutes.

'''Final Thoughts'''

The convenience offered through messaging cannot be matched through email or other channels of customer engagement. VoIP.ms offers [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] functionality that allows you to better engage with your customers and to increase your return on investment. Everything can be taken to a whole other level with our SOAP and REST/JSON API.

1: Forbes.com [https://www.forbes.com/sites/cherylsnappconner/2013/11/12/fifty-essential-mobile-marketing-facts/#3397e17d7475 Fifty Essential Mobile Marketing Facts]

2: Gartner.com: [https://www.gartner.com/en/marketing/insights/articles/tap-into-the-marketing-power-of-sms Tap into the Marketing Power of SMS]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

5 Tips to Engage With Your Customers through Messaging

2020-08-19T15:51:29Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
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[[File:19_08_20_msmengage_blog.jpg|5 Tips to Engage With Your Customers through Messaging]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

SMS/MMS marketing has become an effective tool for customer engagement for both small and large businesses. It allows creating a deeper connection with the customers through a two-way exchange of information, rather than one-sided communication through e-mail and online advertisement.
Moreover, 95% of the customer read the SMS within a few minutes of delivery (1). Therefore, if you are thinking about customer engagement, you must include SMS/MMS marketing into the mix to communicate, connect, and engage with your customers effectively. If you do not know how to effectively make use of SMS/MMS, in this article we will discuss 5 tips to engage with your customers through messaging.

'''5 Tips to Engage With Your Customers through Messaging'''

'''1. Shipping and Delivery Notifications'''

One of the best ways to start engaging with your customers through messaging is to send them shipping and delivery notifications about their products. Every buyer wants to know the updates on their orders and when it will get delivered. Most retailers today are making use of email, but messaging is more efficient and quicker. Often emails end up in spam folders, leaving the customers scratching their heads about their order. However, with messaging there is no chance for the customer to lose their notifications. It will be straight into their inbox.

'''2. Polls and Surveys'''

Messaging is the most effective way for businesses to collect feedback from their customers. This is because people are more likely to respond to a message rather than an email. According to Gartner (2), the response rate for messaging is 45% as compared to 6% in email marketing. Therefore, why not use it to engage with your customers and better understand their behavior. This can help you better understand the interest of your customers and thus offering products which are based on customer feedback.

'''3. Promotional Offers'''

Sending promotional offers to customers is another way to effectively engage with your customers. It also helps you to convert your one-time buyer into regular customers by offering them personalized offers. Customers are more likely to buy products and items when it is available for heavy discounts. Moreover, if people have a few items in their cart, you can use messaging to remind them about it, along with discounted offers to convert them into an actual customer.

'''4. Friendly Messages'''

Every once in a while you can send friendly messages to your customers to stay connected with them. For instance, you can send them happy birthday messages or their company anniversary milestone or wish them Happy Holidays. These friendly messages can go a long way in building relationships and to have them as a loyal customer to your brand.

'''5. Offer Customer Service'''

Businesses can also make use of messaging to provide customer service to their customers. Not only is it a convenient method, but is also a very fast medium to solve all of the problems that your clients may have. Customers can quickly send a message asking for assistance, rather than waiting on hold on the phone for several minutes.

'''Final Thoughts'''

The convenience offered through messaging cannot be matched through email or other channels of customer engagement. VoIP.ms offers [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] functionality that allows you to better engage with your customers and to increase your return on investment. Everything can be taken to a whole other level with our SOAP and REST/JSON API.

1: Frobes.com [https://www.forbes.com/sites/cherylsnappconner/2013/11/12/fifty-essential-mobile-marketing-facts/#3397e17d7475 Fifty Essential Mobile Marketing Facts]

2: Gartner.com: [https://www.gartner.com/en/marketing/insights/articles/tap-into-the-marketing-power-of-sms Tap into the Marketing Power of SMS]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

5 Tips to Engage With Your Customers through Messaging

2020-08-19T15:35:33Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
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[[File:19_08_20_msmengage_blog.jpg|5 Tips to Engage With Your Customers through Messaging]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

SMS/MMS marketing has become an effective tool for customer engagement for both small and large businesses. It allows creating a deeper connection with the customers through a two-way exchange of information, rather than one-sided communication through e-mail and online advertisement.
Moreover, 95% of the customer read the SMS within a few minutes of delivery. Therefore, if you are thinking about customer engagement, you must include SMS/MMS marketing into the mix to communicate, connect, and engage with your customers effectively. If you do not know how to effectively make use of SMS/MMS, in this article we will discuss 5 tips to engage with your customers through messaging.

'''5 Tips to Engage With Your Customers through Messaging'''

'''1. Shipping and Delivery Notifications'''

One of the best ways to start engaging with your customers through messaging is to send them shipping and delivery notifications about their products. Every buyer wants to know the updates on their orders and when it will get delivered. Most retailers today are making use of email, but messaging is more efficient and quicker. Often emails end up in spam folders, leaving the customers scratching their heads about their order. However, with messaging there is no chance for the customer to lose their notifications. It will be straight into their inbox.

'''2. Polls and Surveys'''

Messaging is the most effective way for businesses to collect feedback from their customers. This is because people are more likely to respond to a message rather than an email. According to Gartner, the response rate for messaging is 45% as compared to 6% in email marketing (1). Therefore, why not use it to engage with your customers and better understand their behavior. This can help you better understand the interest of your customers and thus offering products which are based on customer feedback.

'''3. Promotional Offers'''

Sending promotional offers to customers is another way to effectively engage with your customers. It also helps you to convert your one-time buyer into regular customers by offering them personalized offers. Customers are more likely to buy products and items when it is available for heavy discounts. Moreover, if people have a few items in their cart, you can use messaging to remind them about it, along with discounted offers to convert them into an actual customer.

'''4. Friendly Messages'''

Every once in a while you can send friendly messages to your customers to stay connected with them. For instance, you can send them happy birthday messages or their company anniversary milestone or wish them Happy Holidays. These friendly messages can go a long way in building relationships and to have them as a loyal customer to your brand.

'''5. Offer Customer Service'''

Businesses can also make use of messaging to provide customer service to their customers. Not only is it a convenient method, but is also a very fast medium to solve all of the problems that your clients may have. Customers can quickly send a message asking for assistance, rather than waiting on hold on the phone for several minutes.

'''Final Thoughts'''

The convenience offered through messaging cannot be matched through email or other channels of customer engagement. VoIP.ms offers [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] functionality that allows you to better engage with your customers and to increase your return on investment. Everything can be taken to a whole other level with our SOAP and REST/JSON API.

1: Gartner.com: [https://www.gartner.com/en/marketing/insights/articles/tap-into-the-marketing-power-of-sms Tap into the Marketing Power of SMS]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

File:19 08 20 msmengage blog.jpg

2020-08-19T15:33:53Z

DanielaBP:

5 Tips to Engage With Your Customers through Messaging

2020-08-19T15:31:36Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
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| style="width: 71%; border: none; background: none;" |
[[File:05_08_20_smsvsemailmkt_blog.jpg|center|Benefits of SMS/MMS Campaigns vs. Email Marketing]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

SMS/MMS marketing has become an effective tool for customer engagement for both small and large businesses. It allows creating a deeper connection with the customers through a two-way exchange of information, rather than one-sided communication through e-mail and online advertisement.
Moreover, 95% of the customer read the SMS within a few minutes of delivery. Therefore, if you are thinking about customer engagement, you must include SMS/MMS marketing into the mix to communicate, connect, and engage with your customers effectively. If you do not know how to effectively make use of SMS/MMS, in this article we will discuss 5 tips to engage with your customers through messaging.

'''5 Tips to Engage With Your Customers through Messaging'''

'''1. Shipping and Delivery Notifications'''

One of the best ways to start engaging with your customers through messaging is to send them shipping and delivery notifications about their products. Every buyer wants to know the updates on their orders and when it will get delivered. Most retailers today are making use of email, but messaging is more efficient and quicker. Often emails end up in spam folders, leaving the customers scratching their heads about their order. However, with messaging there is no chance for the customer to lose their notifications. It will be straight into their inbox.

'''2. Polls and Surveys'''

Messaging is the most effective way for businesses to collect feedback from their customers. This is because people are more likely to respond to a message rather than an email. According to Gartner, the response rate for messaging is 45% as compared to 6% in email marketing. Therefore, why not use it to engage with your customers and better understand their behavior. This can help you better understand the interest of your customers and thus offering products which are based on customer feedback.

'''3. Promotional Offers'''

Sending promotional offers to customers is another way to effectively engage with your customers. It also helps you to convert your one-time buyer into regular customers by offering them personalized offers. Customers are more likely to buy products and items when it is available for heavy discounts. Moreover, if people have a few items in their cart, you can use messaging to remind them about it, along with discounted offers to convert them into an actual customer.

'''4. Friendly Messages'''

Every once in a while you can send friendly messages to your customers to stay connected with them. For instance, you can send them happy birthday messages or their company anniversary milestone or wish them Happy Holidays. These friendly messages can go a long way in building relationships and to have them as a loyal customer to your brand.

'''5. Offer Customer Service'''

Businesses can also make use of messaging to provide customer service to their customers. Not only is it a convenient method, but is also a very fast medium to solve all of the problems that your clients may have. Customers can quickly send a message asking for assistance, rather than waiting on hold on the phone for several minutes.

'''Final Thoughts'''

The convenience offered through messaging cannot be matched through email or other channels of customer engagement. VoIP.ms offers [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] functionality that allows you to better engage with your customers and to increase your return on investment. Everything can be taken to a whole other level with our SOAP and REST/JSON API.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

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|}

__NOTOC__

5 Tips to Engage With Your Customers through Messaging

2020-08-19T15:31:03Z

<div style="font-family: Georgia, serif; font-size: 15px;">
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[[File:05_08_20_smsvsemailmkt_blog.jpg|center|Benefits of SMS/MMS Campaigns vs. Email Marketing]]
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SMS/MMS marketing has become an effective tool for customer engagement for both small and large businesses. It allows creating a deeper connection with the customers through a two-way exchange of information, rather than one-sided communication through e-mail and online advertisement.
Moreover, 95% of the customer read the SMS within a few minutes of delivery. Therefore, if you are thinking about customer engagement, you must include SMS/MMS marketing into the mix to communicate, connect, and engage with your customers effectively. If you do not know how to effectively make use of SMS/MMS, in this article we will discuss 5 tips to engage with your customers through messaging.

'''5 Tips to Engage With Your Customers through Messaging'''

'''1. Shipping and Delivery Notifications'''

One of the best ways to start engaging with your customers through messaging is to send them shipping and delivery notifications about their products. Every buyer wants to know the updates on their orders and when it will get delivered. Most retailers today are making use of email, but messaging is more efficient and quicker. Often emails end up in spam folders, leaving the customers scratching their heads about their order. However, with messaging there is no chance for the customer to lose their notifications. It will be straight into their inbox.

'''2. Polls and Surveys'''

Messaging is the most effective way for businesses to collect feedback from their customers. This is because people are more likely to respond to a message rather than an email. According to Gartner, the response rate for messaging is 45% as compared to 6% in email marketing. Therefore, why not use it to engage with your customers and better understand their behavior. This can help you better understand the interest of your customers and thus offering products which are based on customer feedback.

'''3. Promotional Offers'''

Sending promotional offers to customers is another way to effectively engage with your customers. It also helps you to convert your one-time buyer into regular customers by offering them personalized offers. Customers are more likely to buy products and items when it is available for heavy discounts. Moreover, if people have a few items in their cart, you can use messaging to remind them about it, along with discounted offers to convert them into an actual customer.

'''4. Friendly Messages'''

Every once in a while you can send friendly messages to your customers to stay connected with them. For instance, you can send them happy birthday messages or their company anniversary milestone or wish them Happy Holidays. These friendly messages can go a long way in building relationships and to have them as a loyal customer to your brand.

'''5. Offer Customer Service'''

Businesses can also make use of messaging to provide customer service to their customers. Not only is it a convenient method, but is also a very fast medium to solve all of the problems that your clients may have. Customers can quickly send a message asking for assistance, rather than waiting on hold on the phone for several minutes.

'''Final Thoughts'''

The convenience offered through messaging cannot be matched through email or other channels of customer engagement. VoIP.ms offers [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] functionality that allows you to better engage with your customers and to increase your return on investment. Everything can be taken to a whole other level with our SOAP and REST/JSON API.

Blog

2020-08-13T19:51:52Z

DanielaBP: /* S */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F : General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
|

=== H ===
*
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
|- valign="top"
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=== J ===
*
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=== K ===
*
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=== L ===
*
|- valign="top"
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=== M ===
*
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=== N ===
*
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=== O ===
*
|- valign="top"
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=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
|

=== U ===
*
|- valign="top"
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=== V ===
*
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=== W ===
*
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=== X ===
*
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=== Y ===
*
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=== Z ===
*
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=== # ===
*
|}

__NOTOC__

MMS

2020-08-13T19:48:26Z

DanielaBP:

==MMS==

With the addition of '''M'''ultimedia '''M'''essage '''S'''ervice ('''MMS''') to the service, users are now capable of sending and receiving media files ('''photos, videos, and audio''') as well as sending text messages with more than 160 characters (which is the limit for an SMS). The MMS service also allows the user to send a message to multiple recipients at the same time.

== Blog Articles ==
[https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]

== Service Limitations ==

'''Note: Please notice that the MMS service is in the Beta phase.'''
It is important to us that you report any issues with this service by sending an email to [mailto:support@voip.ms support] so that the developers can<br>get involved if necessary.

'''MMS Messages have a cost of $0.02 per incoming and outgoing message.'''

:* The MMS Service is only available for US and Canadian local DID Numbers marked with the distinctive SMS/MMS Icon.
:* The MMS Service can only be used to send MMS Messages to Canadian and US 10 digit numbers at this time.
:* At the moment, receiving and reading MMS is only possible through the message center. MMS through SIP protocol is not available.
:* VoIP.ms reserves the right, at its sole discretion, to limit or disable the MMS service from any account that may present marketing patterns/automation patterns/bulk sending or receiving.
:* We cannot guarantee that accents or special characters including non-Latin letters will be properly delivered.
:* Public URL shorteners such as '''bit.ly, tinyurl.com, etc''', are widely restricted by mobile providers as a response from the industry to combat SPAM campaigns and protect the consumer. Including this type of links into your messages may result in a blocked or undelivered message.
:* For '''Ported In Numbers''' compatible with the feature: The MMS Functionality will be available up to 48 hours after the porting process is marked as Completed.

'''Additionally, please note of the following restrictions for sending MMS:'''
• Permitted attachment types are JPG, GIF, JPEG, PNG, MP3, WAV, MIDI, MP4 and 3GP
• The maximum size for each attachment is 1300 KB
• You can attach up to 3 files
• Maximum characters in a text message is 2048

If you have further questions don't hesitate to contact the Support Staff on the Live Chat or Ticket System.

==Identifying a MMS DID Number==

The first thing you need to know is that this feature is only available for local US and Canadian numbers at this time. You will note that some numbers have a little [[File:Sms-mms-icon.png|15px]] icon, this indicates that the number supports this feature.

You can start ordering a DID Number from your portal >> DID Numbers >> Order DID >> Local Numbers >> (US or Canada) Numbers and you will be able to purchase your desired number, just make sure it supports the MMS feature.

[[File:ORDER_DID_SMS_MMS_ICON.png|thumb|none|600px]]

==Configuring the MMS service==

Once purchased the MMS Service needs to be activated on the DID settings, from your portal >> DID Numbers >> Manage DID >> Edit Selection >> SMS/MMS configuration section.

In that section, you can activate and configure some forward options for the SMS/MMS service.

[[File:ENABLE_DID_SMS_MMS.png|thumb|none|600px]]

==Sending a MMS (Web Interface)==

'''Step 1'''

Click the "send New Message" button to get a list of contacts displayed or directly type in the number into the contact text field. If this number is registered in the phonebook, it will display its name instead.

[[File:MMS-Webportal1.png|thumb|none|600px]]

'''Step 2'''

Click to display the list of available DID numbers. Choose the number to send the message from.

[[File:MMS-Webportal3.png|thumb|none|600px]]

'''Step 3'''

Write your message on the text field and click the red arrow to send it. Text messages up to 160 characters will be considered SMS. Media messages or text messages over 160 characters will be considered MMS and you will see the icon turning from SMS to MMS indicating of this.
[[File:MMS-Webportal4.png|thumb|none|600px]]

'''Step 4'''

In order to send a media file over an MMS, click the clip button to browse and choose a media file.

[[File:MMS-Webportal5.2.png|thumb|none|600px]]

Click the browse button to search for the media file in your computer or drag and drop the file directly into the box.

[[File:MMS-Webportal6.PNG|thumb|none|600px]]

The attached files will show below the text box.

[[File:MMS-Webportal5.PNG|thumb|none|600px]]

Once the message is sent, a new conversation will be opened on the left. Selecting this conversation will show the messages history on the box.

[[File:MMS_WINDOW_CONVO.png|thumb|none|600px]]

==Receiving an MMS (Web Interface)==

While SMS messages can be received directly in an App through the SIP Protocol and correct configuration, at the moment, '''receiving and reading MMS is only possible through the message center.'''

You can access the communication center from your customer portal at DID numbers > SMS / MMS Message Center. Any message received will appear here on the left side of the panel.

Use the DID Filter to choose and display messages for a specific DID number or for all DID numbers. You can also filter the messages by date and time zone.

[[File:MMS-Inbound-1.png|thumb|none|600px]]

Choose a conversation from the left panel. An option to delete the conversation is also available. Choose the DID number from the text box to reply.

[[File:MMS-Inbound_DELETE.png|thumb|none|600px]]

SMS

2020-08-13T19:47:21Z

DanielaBP:

'''SMS Service'''

Short Message Service (SMS). This feature will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only).

Please note that this feature is for regular customer usage. '''No automation, telemarketing, bulk sending or receiving will be allowed.'''

'''Our SMS service is no longer in BETA. Starting August 1st 2020, SMS messages will be charged at a rate of $0.0075 per messages.'''

__TOC__

== Blog Articles ==
[https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]

== Important information to know about the SMS Service ==

* The SMS Service is only available for US and Canadian local DID Numbers marked with the distinctive SMS Icon.

* SIP SMS messages will only be delivered to and accepted from SIP trunks using username/password authentication.

* SIP SMS messages use the SIP MESSAGE method. See [https://tools.ietf.org/html/rfc3428 RFC 3428] for details.

* The SMS Service can only be used to send SMS Messages to Canadian and US 10 digit numbers at this time. We also cannot guarantee that International SMS will be properly received.

* VoIP.ms reserves the right, at its sole discretion, to limit or disable the SMS service from any account that may present marketing patterns / automation patterns / bulk sending or receiving.

* At this time we cannot guarantee that Short Code SMS Messages, which are usually 6 digits or less (e.g.: Skype, Bank Codes, TV Commercials etc...) will work.

* We cannot guarantee that accents or special characters including non-Latin letters will be properly delivered.

* For '''Ported In Numbers''' compatible with the feature: The SMS Functionality will be available up to 48 hours after the porting process is marked as Completed.

If you have further questions don't hesitate to contact the Support Staff on the Live Chat or Ticket System.

== Identifying a SMS DID Number ==

The first thing you need to know is that this feature is only available for '''local US and Canadian numbers''' at the moment. You will note that some numbers have a little icon of a cellphone device, this indicates that the number supports SMS. Please note that not all locations support SMS at this time.

You can start ordering a DID Number from your portal >> DID Numbers >> [https://www.voip.ms/m/dids.php Order DID] >> Local Numbers >> (US or Canada) Numbers and you will be able to purchase your desired number, just make sure it supports the SMS feature.

[[File:SMS 1.png|thumb|none|600px]]

== Configuring the SMS service ==

Once purchased the SMS Service needs to be activated on the DID settings, from your portal >> DID Numbers >> Manage DID >> Edit Selection >> SMS.

On that section you can activate and configure some forward options for the SMS service.

[[File:SMSSIPAccount.png]]

The first action to take is to mark the '''Short Message Service (SMS) service''', by enabling this field the SMS Service will be active and free until further notice.

* '''VoIP.ms SMS Portal''': This is enabled by default and it can't be modified, that means that you will be able to create and send messages from the SMS Message Center.

*'''SMS Email Address''': By activating this option all the SMS Messages will be sent to the email address you configure in this field. The advantage of this option is that you will receive your SMS Messages directly to your email and you will be able to Reply to these messages from your email too. You just need to click on '''reply''' to the email. Please note that e-mail responses are as well limited to 160 characters and if they exceed this limit, they'll be split in two (or more messages if applies) when sent.

To reply the SMS Message via your email it is important to click on Reply and '''DON'T change or modify'''
the destination mail "TO"
(sms@voip.ms)and the subject E.G [#USXXX] Message sent to 5555555555.

*'''SMS Forward''': You can have your SMS Messages forwarded to your cellphone or any other number that supports SMS, with this option you will receive the SMS Messages from our system to the configured phone number.

The CallerID sent to the Call Forwarded Cell Phone will be the DID Number that received the SMS Message. Is not possible to forward the original Caller ID at this time.

*'''SMS SIP Account''': You can have your SMS Messages forwarded to your selected SIP account. They will be sent through our SMS/SIP gateway as a SIP MESSAGE.

The destination ("To" header field) of the SIP MESSAGE will be your account name, instead of the destination number of the original SMS.

*'''SMS URL Callback''': By enabling this option you will be able to send the messages to another destination e.g. your own server. If selected SMS Messages received by your DID will Send a GET request to the URL Callback provided. Available variables for your URL:

'''{ID}''' The ID of the SMS message.
'''{TIMESTAMP}''' The date and time the message was received.
'''{FROM}''' The phone number that sent you the message
'''{TO}''' The DID Number that received the message
'''{MESSAGE}''' The content of the message
'''Example''': http: //mysite.com/sms.php?to={TO}&from={FROM}&message={MESSAGE}&id={ID}&date={TIMESTAMP}

*'''URL Callback Retry''': When selected, we will be expecting an "ok" output (without quotes) from your URL callback page as an indicator that you have received the message correctly. If we don't received the "ok" (without quotes) from your callback page, we will keep sending you the same message every 30 minutes.

Once you configure the desired option, click on Apply Changes.

== Send and Receive Messages (Web Interface)==

===SMS Message Center===

To start using the service you will need to use the SMS Message Center, from your portal >> DID Numbers >> [https://www.voip.ms/m/sms.php SMS Message Center].

For Mobile Devices please use [https://sms.voip.ms/ sms.voip.ms] as a complete all in one solution.

From the SMS Message Center you can check your SMS History, send and receive SMS messages.

[[File:SMS.png|thumb|none|600px]]

*'''Search Range''': Select a Date Range of your SMS History. You can select a time period by marking the "Show Details" field and the text messages will be displayed.

*'''Search Filter''': You can filter your Search by DID, Contact and Type (Sent, Received and Both).

*'''Send New SMS Messages''': Another window will open by clicking here in order to create a new SMS Message.

*'''Delete Selected Messages''': This action will delete any messages that you have selected, by clicking on the box next to them. '''This action cannot be undone.'''

*'''Delete All Messages''': Delete ALL your SMS Messages, both sent and received. '''This action cannot be undone.'''

*'''Checking a Message''': To check a received SMS Message just click it directly in order to display the information.

===Create a New SMS Message===

[[File:SMS41.png|thumb|none|600px]]

You can create a new '''SMS Message''' we will explain you all the parameters you can find on this section:

* '''DID''': If you have more than one DID Number you can select any of the numbers available to send your message.
* '''Contact''': The destination phone number or if you have a [[Phone book|Phone book entry]] start typing the name and the system will display the information if available.
* '''Message''': You can create your message on that field, please note that you have up to 160 characters.

Then click on 'Send Message' to send the SMS.

== Send and Receive Messages (SIP Protocol) ==

'''SMS via SIP''' service is only available through '''SIP Protocol and user/password authentication'''. IP Auth and IAX2 are not available at this time.

'''Please refer to our guide [[SIP/SMS with FreePBX]] for instructions on how to configure the service with a FreePBX'''

=== Sending ===

*DID must have the '''"Short Message Service (SMS)"''' service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.

*To send an SMS from your SIP account, it is required that you set your Caller ID number to one of your SMS enabled DIDs. This will be the number you will be sending the message from. You can configure the Caller ID number from your customer portal for the specific subaccount if you are using a softphone or directly from your extension or trunk if you are using an Asterisk or PBX server.

*It's important to note that if you configure your caller ID name in your SIP client to be a 10 digits number, this will override your caller ID number. If the caller ID name is anything different than a 10 digits number this will be discarded and the Caller ID number will be used.

*If you are an asterisk or PBX user, please make sure to use the latest version of '''Asterisk (v12 or higher)''' and use '''chan_pjsip''' for the trunk. This is an asterisk limitation.

*The Desktop version of Zoiper requires the user to have the '''PRO version''' activated to be able to send SMS messages as well as to enable '''SIP Presence'''. Please contact Technical Support to request SIP presence to be enabled for your account for the VoIP.ms POP you are using. While normally not required, there may be other cases not documented of softphones or apps requiring SIP Presence to be enabled. Please contact technical support if you encounter any issue with your specific software.

*The '''free Desktop version''' of Zoiper cannot send SMS messages and is only capable of receiving SMS.

*The '''mobile version''' of Zoiper is completely free of these limitations. Free version already works for sending and receiving without the need of SIP presence.

*When sending an SMS message, the recipient number must be 10 digits. Avoid using the prefix '"1"' since is not supported at the moment. The system will recognize the numbers as in 10 digits.

*The current characters limit for a '''single SMS is 160'''. If a message is bigger than 160 characters it will be split into blocks of up to 160 characters each and be sent as independent messages. The maximum total message length for SMS via SIP is 2000 characters.

=== Receiving ===

*DID must have the '''"Short Message Service (SMS)"''' service option enabled. This option can be enabled from the Manage DIDs > Edit DID page.

*Enable the option '''"SMS SIP Account"''' and select the account destination for your SMS messages to this number.

*The account receiving SMS must be registered successfully in any of our POPs.

*To ensure the best results receiving the SMS messages, do not register the same SIP account on more than one softphone or app at the same time, this can lead to unexpected results.

*For SIP devices that require this information, such as a trunk or PBX, we encode the original destination number in a custom SIP header field named "X-SMS-To".

*3CX softphone currently does not support any third party SMS service. It will only work by having a direct connection to the 3CX PBX system. Please contact 3CX for more details.

=== Send SIP/SMS with FreePBX ===

It is possible to configure a FreePBX system to send SMS, please refer [[SIP/SMS with FreePBX | here]] for detailed instructions.

DigitalReceptionist IVR

2020-08-13T19:39:50Z

DanielaBP:

Interactive Voice Response (IVR), this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, caller will hear "Thank you for calling XYZ Inc, for Sales press 1, for Service press 2", etc.

__TOC__

== '''Blog Articles''' ==

[https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) Benefits of Auto Attendants (IVR)]

[https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts The Do's and Don'ts of IVR Scripts]

[https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting Tips for Creating Perfect Welcome Greeting]

=='''Tutorial Video''' ==
[https://youtu.be/KHT9VkWv-1Q Tutorial Video]

== '''Important Points to consider before creating Digital Receptionist (IVR)''' ==

There are some points you may want to consider before you start creating your IVR menus, like:

# Record your audio prompts and upload them using the '''[[Recordings]]''' portion of the customer portal.
# Create any destinations that don't currently exist and that you plan on using with your IVR destinations. '''([[Calling Queues]], [[Ring Groups]], etc)'''.
# Plan your call flow in advance. You should create all the destinations (child) of your IVR menus before creating the parent IVR's that lead to them.

== '''How to Create a Digital Receptionist (IVR)''' ==

To do this, you first need to enter to the customer portal, then select DID numbers menu, option "Digital Receptionist (IVR)", there you should see something like this:

[[File:ManageIVR.png|thumb|none|600px]]

Being in that page, you would need to click on the "Create a new IVR" button, then you should be able to see this window:

[[File:IVR2.JPG|thumb|none|600px]]

In that section you need to enter the following information:

- '''Name''': you need to set a name that describes this IVR entry

- '''Recording''': here you need to select the recording that people will hear when IVR answers the call.

- '''Timeout''': Maximum time(in seconds) allowed to enter a digit( extension, option ) once the recording is finished.
If the IVR includes routing options with more than 1 digit, the timeout will apply when the user press a 1 digit option, to allow them to dial an option with more digits.
You can use the pound key '#' to route the call instantly and bypass the timeout.

- '''Language''': here you can select among English, French or Spanish for system messages.

- '''Voicemail''': here you can select between DID voicemail(Mailbox assigned to the DID number routed to IVR) or Account Voicemail(Mailbox of the account or sub account to where points the extension)

*'''NOTE.''' If you have '''failovers''' on your DID, for '''"NO ANSWER"''' status, this will override the subaccount mailboxes, and the call will go to the Failover routing, instead of the Mailbox on the Ext. Subaccount.

Once you have set that information, now you can create the extensions of your IVR, basically you will see this

[[File:IVR3.JPG|thumb|none|600px]]

In that section you have to enter the following information:

- '''Digit(s)''': here you need to enter the "number" that people will need to press in order to reach this extension. You can enter up to 12 digits in this field.

- '''Destination''' : this is where the extension will point, as you can see in the image above, options will be shown as available if you have created at least one "entry" of each of them.

IMPORTANT NOTE: When creating an IVR menu option, apart from the standard options of 0-9 and *, you can also use 'i' and 't' destinations.
'i' is used when the caller pushes an invalid button, and 't' is used when there is no response. If those options aren't supplied, the
default 't' is to replay the menu three times and then hang up, and the default 'i' is to say 'Invalid option, please try again' and replay
the menu. After three invalid attempts, the line is hung up. Please note that the # Digit is used to confirm user's choice by bypassing the
Digit Time out option and can not be used as a choice.

As you can see, in this section you have the following options:

- '''Remove Last Choice''': use this button in case you want to delete the last extension you have created on your IVR.

- '''Add Another Choice''': By default you will see only 3 spaces to create extensions, however if you need more you can use this button.

- '''Save IVR''': use this button to save your IVR.

Once you save the IVR you have created you can see this on customer portal -> DID numbers -> Digital Receptionist(IVR):

[[File:IVRActions.png|thumb|none|600px]]

As you can see now you have these options:

- '''Duplicate''': in case you want to create another IVR entry with the same options that other you have previously created.

- '''Edit''': use this option in case you want to modify an existing IVR you have created.

- '''Delete''': use this command to delete an IVR entry from your account.

[[category:guides]]

Xorcom

2020-08-10T14:14:44Z

DanielaBP:

[[File:Xorcom_CompletePBX_VoIPms.png|frameless|right|300px]]

Xorcom, designs and manufactures integrated business telephony solutions that support both traditional PSTN and VoIP, including IP PBX (Private Branch Exchange), Hotel Phone Systems – award-winning IP PBX (Private Branch Exchange) for Hospitality, Virtual PBX Systems, and Multi-tenant PBX.

In this configuration guide, we will show you how to set up your Xorcom CompletePBX with VoIP.ms.

= Create a New Trunk =

In order to create a new trunk, In your left navigation bar, click on '''[PBX]''' > '''[External]''' then, '''[Trunks]'''. Some information is needed to be filled.

: [[File:Xorcom_Complete_PBX_Add_Trunk_1.png|700px|border]]

:* '''Technology''': Choose the technology SIP.
:* '''Description''': ''Enter a description for this trunk.''
: ''Device for Outgoing Calls (Peer)''
:* '''Outbound Username: Enter your VoIP.ms sub-account username.
:* '''Host''': Enter your preferred VoIP.ms PoP Server. '''''Note that your DID needs to be on the same PoP Server as your PBX in order to receive incoming calls.'''''
:* '''Port''': 5060 ''or any alternative port that we offer such as 5080 and 42872''
:* '''Remote Username''': Enter your VoIP.ms sub-account username.
:* '''Remote Secret''': This is the password associated with your VoIP.ms sub-account.
:* '''From User''': Enter your VoIP.ms sub-account username.
:* '''From Domain''': Enter the same PoP server as the host used.
:* '''Insecure''': Choose '''[Port, Invite]'''
:* '''Allow Inbound Calls''': Set it to '''[Yes]'''
:* '''Qualify''': Set it to '''[Yes]'''
: ''Register String''
:* '''Use Default: Set it to [Yes] (The whole string will automatically be generated.

:'''---- CALLER ID NOTE ----'''
:* NOTE: If you would like to set your outbound Caller ID Name in the number directly in the trunk, it will override everything that your extension/Outbound Routes will try to pass. Enter the Trunk CID and select Overwrite CID: '''Always'''
: If you enter a CallerID Name, it must be in CAPITAL LETTERS, without any special characters (Spaces are allowed) and NOT longer than 15 characters.
: The Outbound CallerID Name will only work when you call a Canadian number. For the US, you will need to update your record associated with your CallerID Number, in the CNAM database, by requesting an update to our support.

Now, Click on the '''[Advanced Tab]'''

: [[File:Xorcom_Complete_PBX_Add_Trunk_2_adv.png|700px|border]]

: ''Custom Settings''
:* '''Type''': Select '''[Peer]'''
:* '''Parameter''': '''sendrpid'''
:* '''Value''': '''PAI'''
:* '''Enabled''': Set it to '''[On]'''

Then Click on the button '''[Save]''' at the bottom of the page.

= Create a new Outbound Route =

We will need to create an outbound route, Go to the left navigation bar and click on '''[PBX]''' > '''[External]''' then '''[Outbound Routes]'''.

: [[File:Xorcom_Complete_PBX_Add_Outbound_Route.png|700px|border]]
: [[File:Xorcom_Complete_PBX_Add_Outbound_Route_Select_Trunk.png|700px|border]]

: ''General''
:* '''Description''': ''Enter a description for this Outbound Route.''
:* '''Trunks''': Select your new VoIP.ms Trunk that you have just created.
:* '''CID''': If it is not set in your VoIP.ms Trunk, you may enter here your Company Name for example '''SEE THE NOTE BELOW'''.
:* '''Overwrite CID''': '''[ALWAYS]''' if you would like to use this CID associated with this Outbound Route. ''(Your trunk Overrite CID settings must be set to [NEVER] to use it)''
: ''Dial Patterns''
:* '''Prefix''': You may enter a prefix if needed such as [9] if you want your extensions to dial [9] before the outgoing number. Note that the number [9] will not be sent to VoIP.ms.
:* '''Pattern''': You can indicate multiple patterns matching for an outbound call. E.g. for a North American number, you can use NXXNXXXXXX/1NXXNXXXXXX (N = digits between 0-9 and X = digits between 2-9).

:'''---- CALLER ID NOTE ----'''
: If you enter a CallerID Name, it must be in CAPITAL LETTERS, without any special characters (Spaces are allowed) and NOT longer than 15 characters.
: The Outbound CallerID Name will only work when you call a Canadian number. For the US, you will need to update your record associated with your CallerID Number, in the CNAM database, by requesting an update to our support.

= Create a New Inbound Route =

In order to receive inbound calls from your DIDs, you will need to create an inbound route, Go to the left navigation bar and click on [PBX] > [External] then [Inbound Routes].

: [[File:Xorcom_Complete_PBX_Add_Inbound_Routes.png|700px|border]]

: ''General''
:* '''Routing Method''': Default
:* '''Description''': ''Enter a description for this Inbound Route.''
:* '''DID Pattern''': You must enter your DID number as appear in your VoIP.ms excluding any dots, parentheses, etc.
:* '''Inbound Destination''': This will the destination where your incoming call from this DID will be routed.

Benefits of SMS/MMS Campaigns vs. Email Marketing

2020-08-07T16:05:57Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:05_08_20_smsvsemailmkt_blog.jpg|center|Benefits of SMS/MMS Campaigns vs. Email Marketing]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

In terms of marketing, there are several avenues available for businesses to pursue. However, it can become a difficult task for businesses to choose the right marketing channel to ensure maximum return on investment (ROI). In this article, we will compare SMS/MMS campaigns to email marketing.

Of course, email marketing allows businesses to stay connected with customers consistently. However, SMS/MMS campaigns can offer better results. The benefits of SMS/MMS marketing campaigns far outweigh the benefits of email marketing.

'''Benefits of SMS/MMS Campaigns vs. Email Marketing'''

'''1. Better Open Rate'''

According to a 2016 study by Gartner(1), the open rate of SMS is as high as 98% as compared to 20% as that of email marketing. There is no denying that email marketing has its own merits. However, these statistics clearly show that SMS/MMS campaigns have an upper hand as compared to email marketing. Nowadays people are more distracted than ever before. They are either watching TV or listening to their favorite podcast while scrolling through their mobile devices. Therefore, SMS/MMS campaigns are a better way to catch the attention of your audience.

'''2. Deliverability'''

Through SMS/MMS campaigns people get an option to opt-in or opt-out. In other words, businesses are empowering customers to remain in control of what messages they would like to receive, rather than simply putting it in their email box. Because of this, your entire list is made of only engaged customers. Moreover, there is a higher chance that your email will end up in the spam box or might go unnoticed even when the customer is interested in receiving them. With SMS/MMS campaigns, there is a better chance that the content will reach to the end-users as compared to email marketing.

'''3. Cellphone Ownership'''

The number of cellphone users is ever-increasing. This makes SMS/MMS marketing a huge opportunity for businesses to engage with their customers. Therefore, as a marketer one should not only target smartphone users. Some people do not have a smartphone but would still want to receive valuable information through text messages.
4. Better Response Rate
According to the very same study by Gartner, the response rate of SMS is 45% respectively as compared to 6% in email marketing. Moreover, with SMS/MMS, the average response time is about 90 seconds as compared to 90 minutes for email (2). Therefore, to ensure better customer outreach and engagement, SMS/MMS campaigns are more effective as compared to email marketing.

'''Final Thoughts'''

There is no doubt that email marketing is an effective way to reach and engage with your customers. However, SMS/MMS marketing campaigns are on the rise along with other digital channels. VoIP.ms offers both [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] features to engage with your customers more effectively and efficiently.
We would love to hear about your project, send us an e-mail at sales@voip.ms and let’s chat!

1: Gartner.com: [https://www.gartner.com/en/marketing/insights/articles/tap-into-the-marketing-power-of-sms Tap into the Marketing Power of SMS]

2: Business2Community.com: [https://www.business2community.com/infographics/email-marketing-vs-sms-marketing-stats-infographic-02021390 Email Marketing vs SMS Marketing Stats Infographic]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

File:05 08 20 smsvsemailmkt blog.jpg

2020-08-07T16:05:06Z

DanielaBP:

Benefits of SMS/MMS Campaigns vs. Email Marketing

2020-08-07T15:56:30Z

DanielaBP:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:16 03 20 blog workfromehome BLOG.jpg|center|VoIP.ms Essentials to Work from Home]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

In terms of marketing, there are several avenues available for businesses to pursue. However, it can become a difficult task for businesses to choose the right marketing channel to ensure maximum return on investment (ROI). In this article, we will compare SMS/MMS campaigns to email marketing.

Of course, email marketing allows businesses to stay connected with customers consistently. However, SMS/MMS campaigns can offer better results. The benefits of SMS/MMS marketing campaigns far outweigh the benefits of email marketing.

'''Benefits of SMS/MMS Campaigns vs. Email Marketing'''

'''1. Better Open Rate'''

According to a 2016 study by Gartner(1), the open rate of SMS is as high as 98% as compared to 20% as that of email marketing. There is no denying that email marketing has its own merits. However, these statistics clearly show that SMS/MMS campaigns have an upper hand as compared to email marketing. Nowadays people are more distracted than ever before. They are either watching TV or listening to their favorite podcast while scrolling through their mobile devices. Therefore, SMS/MMS campaigns are a better way to catch the attention of your audience.

'''2. Deliverability'''

Through SMS/MMS campaigns people get an option to opt-in or opt-out. In other words, businesses are empowering customers to remain in control of what messages they would like to receive, rather than simply putting it in their email box. Because of this, your entire list is made of only engaged customers. Moreover, there is a higher chance that your email will end up in the spam box or might go unnoticed even when the customer is interested in receiving them. With SMS/MMS campaigns, there is a better chance that the content will reach to the end-users as compared to email marketing.

'''3. Cellphone Ownership'''

The number of cellphone users is ever-increasing. This makes SMS/MMS marketing a huge opportunity for businesses to engage with their customers. Therefore, as a marketer one should not only target smartphone users. Some people do not have a smartphone but would still want to receive valuable information through text messages.
4. Better Response Rate
According to the very same study by Gartner, the response rate of SMS is 45% respectively as compared to 6% in email marketing. Moreover, with SMS/MMS, the average response time is about 90 seconds as compared to 90 minutes for email (2). Therefore, to ensure better customer outreach and engagement, SMS/MMS campaigns are more effective as compared to email marketing.

'''Final Thoughts'''

There is no doubt that email marketing is an effective way to reach and engage with your customers. However, SMS/MMS marketing campaigns are on the rise along with other digital channels. VoIP.ms offers both [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] features to engage with your customers more effectively and efficiently.
We would love to hear about your project, send us an e-mail at sales@voip.ms and let’s chat!

1: Gartner.com: [https://www.gartner.com/en/marketing/insights/articles/tap-into-the-marketing-power-of-sms Tap into the Marketing Power of SMS]

2: Business2Community.com: [https://www.business2community.com/infographics/email-marketing-vs-sms-marketing-stats-infographic-02021390 Email Marketing vs SMS Marketing Stats Infographic]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

Benefits of SMS/MMS Campaigns vs. Email Marketing

2020-08-07T15:55:26Z

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:16 03 20 blog workfromehome BLOG.jpg|center|VoIP.ms Essentials to Work from Home]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

'''Benefits of SMS/MMS Campaigns vs. Email Marketing'''

In terms of marketing, there are several avenues available for businesses to pursue. However, it can become a difficult task for businesses to choose the right marketing channel to ensure maximum return on investment (ROI). In this article, we will compare SMS/MMS campaigns to email marketing.
Of course, email marketing allows businesses to stay connected with customers consistently. However, SMS/MMS campaigns can offer better results. The benefits of SMS/MMS marketing campaigns far outweigh the benefits of email marketing.

'''Benefits of SMS/MMS Campaigns vs. Email Marketing'''

'''1. Better Open Rate'''

According to a 2016 study by Gartner(1), the open rate of SMS is as high as 98% as compared to 20% as that of email marketing. There is no denying that email marketing has its own merits. However, these statistics clearly show that SMS/MMS campaigns have an upper hand as compared to email marketing. Nowadays people are more distracted than ever before. They are either watching TV or listening to their favorite podcast while scrolling through their mobile devices. Therefore, SMS/MMS campaigns are a better way to catch the attention of your audience.

'''2. Deliverability'''

Through SMS/MMS campaigns people get an option to opt-in or opt-out. In other words, businesses are empowering customers to remain in control of what messages they would like to receive, rather than simply putting it in their email box. Because of this, your entire list is made of only engaged customers. Moreover, there is a higher chance that your email will end up in the spam box or might go unnoticed even when the customer is interested in receiving them. With SMS/MMS campaigns, there is a better chance that the content will reach to the end-users as compared to email marketing.

'''3. Cellphone Ownership'''

The number of cellphone users is ever-increasing. This makes SMS/MMS marketing a huge opportunity for businesses to engage with their customers. Therefore, as a marketer one should not only target smartphone users. Some people do not have a smartphone but would still want to receive valuable information through text messages.
4. Better Response Rate
According to the very same study by Gartner, the response rate of SMS is 45% respectively as compared to 6% in email marketing. Moreover, with SMS/MMS, the average response time is about 90 seconds as compared to 90 minutes for email (2). Therefore, to ensure better customer outreach and engagement, SMS/MMS campaigns are more effective as compared to email marketing.

'''Final Thoughts'''

There is no doubt that email marketing is an effective way to reach and engage with your customers. However, SMS/MMS marketing campaigns are on the rise along with other digital channels. VoIP.ms offers both [https://wiki.voip.ms/article/SMS SMS]/[https://wiki.voip.ms/article/MMS MMS] features to engage with your customers more effectively and efficiently.
We would love to hear about your project, send us an e-mail at sales@voip.ms and let’s chat!

1: Gartner.com: [https://www.gartner.com/en/marketing/insights/articles/tap-into-the-marketing-power-of-sms Tap into the Marketing Power of SMS]

2: Business2Community.com: [https://www.business2community.com/infographics/email-marketing-vs-sms-marketing-stats-infographic-02021390 Email Marketing vs SMS Marketing Stats Infographic]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
to start making calls in under 5 minutes<br/>
at https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

__NOTOC__

How to port my number from Google Voice to VoIP.ms

2020-07-17T20:16:09Z

DanielaBP:

[[File:1200px-Google_Voice_icon.svg.png|right|Google Voice|300px|border]]

In this wiki, we will show you how to port your Google Voice Number to VoIP.ms. With these steps you will be able to unlock your number and initiate the porting process.

<div style="border-left: 6px solid blue; background-color: lightgrey; width: 50%;">
'''NOTE:''' Your Google Voice Number needs to be unlocked. Google may charge a small fee depending
if it was a new number attributed by them or if your number was initialy ported to them.
</div>

'''1.''' In order to unlock your Google Voice Number, you will need to go to the Google Voice Unlock page through this link: https://www.google.com/voice/unlock.

:[[File:Port_Google_Voice_Number_Unlock_url.png|700px]]

'''2.''' You will need to select your Google Voice number that you would like to unlock. Then, press the button [Unlock my number].

:[[File:Port_Google_Voice_Number_Unlock_Google_Voice_number.png|700px]]

'''3.''' A popup will appear to explain some useful information. Then, you will need to click on the button [CONTINUE].

:[[File:Port_Google_Voice_Number_Unlock_Google_Voice_number_Accept_Fees.png|700px]]

'''4.''' If payment is needed, you will need to fill the required information and then press [BUY].

:[[File:Port_Google_Voice_Number_Unlock_Google_Voice_number_Payment.png|700px]]

'''5.''' When the payment is processed successfully you will receive your Google order number and a receipt will be emailed to you.

:[[File:Port_Google_Voice_Number_Unlock_Google_Voice_number_PaymentSuccess.png|700px]]

'''6.''' Now, your number should be unlocked. When you return to the unlock Google page, you will see your number with an "unlocked" status next to it.

:[[File:Port_Google_Voice_Number_Unlock_Google_Voice_number_Unlocked.png|700px]]

'''7.''' You must take a screenshot of this page, print it and hand sign it in a blank page with the date. Then, take a clear picture of it or simply scan your hand-signed screenshot.
: '''Be sure that the screenshot is clear and you are able to see the text clearly with the "unlocked" mention as well as your signature.'''

'''8.''' Once it's done, you will need to validate your Google '''"Voicemail"''' password. The needed Port-out PIN number is your voicemail password by default. You can change this in your Google Voice account settings. The Password PIN Number will be needed to port your number and you will need to add this in the 'comment' box of your porting process.

'''9.''' Finally, initiate a "Local United States" Porting order. To do so, first, you must access your VoIP.ms customer portal, then go to "DID Portability" menu and click the "DID Numbers" tab of the navigation bar.

:[[File:Port_Google_Voice_Number_VoIP.ms_Initiate_Port.png.png|700px]]

'''NOTE''': Your account number will be your '''10-digit Google Voice phone number''' that you will be porting, without any characters and parentheses.
In the step where an invoice must be uploaded, you will need to upload your hand-signed screenshot.
Then, in the 'comments' box, indicate '''"PORT OUT PIN: " with your Google Voice Voicemail number'''.