VoIP.ms Wiki - User contributions [en]

VoIP.ms

2022-09-09T14:00:30Z

Bernie:

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<span style="font-size:400%; line-height: 1.3em;"><center>VoIP.ms</center></span>

<div style="text-align:center; font-family:Arial; word-spacing: 60px"><ins>'''[[Bienvenue|Français]]'''</ins> <ins>'''[[Bienvenido|Español]]'''</ins> </div>

__TOC__

<table style="font-family:Arial; width:60%; border: 1px solid black; border-collapse:collapse" align="center">
<tr style="background-color:darkgray; color:white">
<th><ins>'''Popular Articles'''</ins> </th>
<th><ins>'''Latest Articles'''</ins> </th>
<th><ins>'''Frequently Asked Questions'''</ins> </th>
<th><ins>'''Popular Devices'''</ins></th>
</tr>
<tr style="align:left">
<td>[[Getting Started|Getting Started]] </td>
<td>[[Teleworking - Best Practices]]</td>
<td>[[FAQ#Can_I_port_my_existing_number_from_another_provider_to_VoIP.ms.3F|Can I Port My Number...?]] </td>
<td>[[Cisco_SPA112|Cisco SPA112]]</td>
</tr>
<tr>
<td>[[Voicemail|Voicemail]] </td>
<td>[[ScopServ International Inc - ScopTEL IP PBX|ScopTEL IP PBX]]</td>
<td>[[FAQ#Can_I_use_my_existing_device_with_VoIP.ms.3F|Can I Use My Existing device with VoIP.ms?]]</td>
<td>[[OBi_100/110|OBi 100/110]]</td>
</tr>
<tr>
<td>[[Choosing Server|Choosing Server]] </td>
<td>[[AudioCodes|AudioCodes SBC]]</td>
<td> [[FAQ#Can_I_register_2_or_more_different_devices_with_the_same_account_username.3F|Can I Register 2 Different Devices...?]] </td>
<td>[[Grandstream_HandyTone_702_-_HT702|Grandstream HandyTone 702]]</td>
</tr>
<tr >
<td>[[Manage DID|Manage DID]] </td>
<td>[[Two-step Verification]]</td>
<td>[[Choosing_Server#IPs|What are the IP addresses of VoIP.ms' servers ?]]</td>
<td>[[Cisco_Linksys_PAP2T|Cisco Linksys PAP2T]]</td>
</tr>
<tr>
<td><span style="color:blue">More in The Guides Section</span> </td>
<td>[[TOTP Authentication]]</td>
<td>[[FAQ|See all>]] </td>
<td> [[Devices|See all>]] </td>
</tr>
</table>
<br clear="all" />

== VoIP.ms Wiki ==

Welcome to the VoIP.ms Community Wiki! VoIP.ms is the most reliable, affordable and customizable VoIP experience on the market and this Wiki will help navigate the features.

In this wiki you can find guides, information and configuration examples for configuring your PBX, SBC, Device or Softphone.

We encourage users from the community to collaborate along with VoIP.ms staff to add guides, information and other articles pertinent to the service and products.

If you want to help by contributing with a new article or adding information to existing articles, please write to [mailto:support@voip.ms support@voip.ms] requesting for edit permission for the username you use in this wiki.

==Configuration Samples==
<span style="font-size:200%; line-height: 1.3em;"><center>[[Devices]] - [[Softphones]] - [[PBXs]] - [[Session Border Controllers | SBCs]]</center></span>

==Contact Us==

* Technical Support - [mailto:support@voip.ms support@voip.ms]
* Feedback - [mailto:feedback@voip.ms feedback@voip.ms]
* Porting - [mailto:ports@voip.ms ports@voip.ms]
* Sales and General Information - [mailto:sales@voip.ms sales@voip.ms]
** Toll Free, USA/Canada - 1.877.7.VOIP.MS (1.877.786.4767)
** Worldwide - 1.214.615.8599
* FAX
** Toll Free, USA - 1.888.311.7782
** Dallas, Texas, USA - 1.214.723.7555

==Social Media==

* [https://www.facebook.com/VoIP.ms Facebook]
* [https://twitter.com/voipms Twitter]
* [https://www.instagram.com/voip.ms/ Instagram]
* [https://www.linkedin.com/company/voip-ms/ LinkedIn]
* [https://www.youtube.com/channel/UCB6Mbg1XUoM5DTKeQ5oegZA/VoIP.ms YouTube Channel]
* [https://www.tiktok.com/@voip.ms TikTok]

The Benefits of Ring Groups

2022-08-01T20:35:58Z

Bernie:

File:Blog-Template---The-Benefits-of-Ring-Groups.jpg

2022-08-01T20:33:36Z

Bernie:

How Can VoIP Help Your Business Save Dollars?

2022-07-29T19:25:43Z

Bernie:

How Can VoIP Help Your Business Save Dollars?

2022-07-29T19:25:27Z

Bernie:

How Can VoIP Help Your Business Save Dollars?

2022-07-29T19:24:35Z

Bernie: Created page with "<div style="font-family: Georgia, serif; font-size: 15px;"> {| class="wikitable" style="width: 100%; border: none; background: none;" |- style="vertical-align: top; border: none;..."

File:How Can VoIP Help Your Business Save Dollars02.jpg

2022-07-29T19:18:43Z

Bernie:

File:How Can VoIP Help Your Business Save Dollars01.jpg

2022-07-29T19:18:08Z

Bernie:

File:How Can VoIP Help Your Business Save Dollars00.jpg

2022-07-29T19:17:35Z

Bernie:

Other Services

2022-07-20T21:27:08Z

Bernie:

'''Looking for a IP Phone? [[IP_Phones | Click here]] to see all models.'''

'''Looking for a Analog Telephone Adapter (ATA)? [[ATA_Devices | Click here]] to see all models.'''

__TOC__

== SMS/MMS Services ==

=== Textable ===

[[File:Textable_logo2.png|300px|thumb|left|Textable]]

'''Product:''' Messaging platform for VoIP phone numbers used by individuals, businesses and Managed Service Providers.

'''Company:''' Taurix LLC

'''Overview:''' Keep in touch with your customers – on the go.

Real-time messaging application in your browser window with push notifications and always in sync with your mobile app.

[[Textable|See Configuration Details]]
<div style="width:100%;overflow:hidden;clear:both"></div>

== Block spam calls services ==

=== Nomorobo ===

[[File:Nomorobo.png|300px|thumb|left|Nomorobo]]

'''Product:''' Nomorobo is a cloud-based internet service that helps to block and hangs up illegal calls from telemarketers. .

'''Company:''' Telephone Science Corp

'''Overview:''' VoIP.ms works with Nomorobo to block unsolicited robocalls to your cell phones and other devices.

[[Nomorobo|See Configuration Details]]
<div style="width:100%;overflow:hidden;clear:both"></div>

Blog

2022-06-24T17:18:29Z

Bernie: /* T */

{| width="100%"
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=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
* [https://wiki.voip.ms/article/Instantly_Boost_Your_Customer_Experience,_Allow_Your_Customers_To_Text_You Boost Your Customer Experience, Allow Your Customers to Text You]
* [https://wiki.voip.ms/article/Benefits_of_Becoming_a_VoIP.ms_Managed_Service_Provider_(Reseller) Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
* [https://wiki.voip.ms/article/CRM_Integration_with_PBX_Systems CRM Integration with PBX Systems]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F Customization: How to Improve Your Customer Experience with Custom Music on Hold?]
* [https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business Customization: 5 Examples of How to Use Custom Music on Hold in Your Business]
|- valign="top"
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=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
* [https://wiki.voip.ms/article/Deep_Dive_into_North_American_Numbering_Plan Deep Dive into North American Numbering Plan]
* [https://wiki.voip.ms/article/Deep_Dive_into_Codecs Deep Dive into Codecs]
* [https://wiki.voip.ms/article/Deep_Dive_Into_PoE_Troubleshooting Deep Dive into PoE Troubleshooting]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_Elastic_SIP_Trunking Back to Basics: Elastic SIP Trunking]
* [https://wiki.voip.ms/article/E911_vs._Traditional_911_%E2%80%93_How_Does_It_Differentiate%3F: E911 vs. Traditional 911]
* [https://wiki.voip.ms/article/What_Is_ENUM%3F: ENUM, What is ENUM?]
* [https://wiki.voip.ms/article/Essentials_to_Internet_of_Things_Security Essentials to Internet of Things Security]
* [https://wiki.voip.ms/article/Ensuring_the_Security_of_Your_Calls Ensuring the Security of Your Calls]
|- valign="top"
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=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
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=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
* [https://wiki.voip.ms/article/Going_Away_for_a_Few_Months_and_You_Do_Not_Want_to_Lose_Your_Phone_Number%3F Going Away for a Few Months and You Do Not Want to Lose Your Phone Number?]
|

=== H ===
* [https://wiki.voip.ms/article/How_a_Modern_Billing_Solution_Helps_your_Business_Retain_More_Customers How a Modern Billing Solution Helps your Business Retain More Customers]
* [https://wiki.voip.ms/article/How_to_leverage_SMS_directly_in_Microsoft_Teams How to leverage SMS directly in Microsoft Teams]
* [[How_Important_Bandwidth_Is_to_Your_VoIP%3F | How Important Bandwidth is to your VoIP?]]
* [https://wiki.voip.ms/article/How_to_use_IP_authentication_with_a_Sub_Account How to Use IP Authentication with a Sub Account]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F How to Improve Your Customer Experience with Custom Music on Hold?]
* [https://wiki.voip.ms/article/How_To_Successfully_Port_Your_Number_to_VoIP.ms_and_Avoid_Common_Pitfalls%3F How To Successfully Port Your Number to VoIP.ms and Avoid Common Pitfalls?]
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
* [https://wiki.voip.ms/article/Instantly_Boost_Your_Customer_Experience,_Allow_Your_Customers_To_Text_You Instantly Boost Your Customer Experience, Allow Your Customers to Text You!]
* [https://wiki.voip.ms/article/Introduction_to_Internet_of_Things Introduction to Internet of Things]
* [[In_Unified_Communications_and_Collaboration_Solutions,_Security_and_Usability_Should_Go_Hand_In_Hand | In unified Communications and Collaboration Solutions, Security and Usability Should Go Hand In Hand]]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP Impact of 5G on VoIP]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
* [https://wiki.voip.ms/article/Let%27s_Encrypt_Certificate_Expiration Let's Encrypt Certificate Expiration]
* [https://wiki.voip.ms/article/Latency..._The_Problem_You_Might_Have_Not_Been_Aware_Of Latency... The Problem You Might Have Not Been Aware Of]
|- valign="top"
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=== M ===
* [https://wiki.voip.ms/article/Messaging:_Can_You_Text_Through_VoIP%3F Messaging: Can You Text Through VoIP?]
* [[Modernize_Your_Digital_Receptionist | Modernize Your Digital Receptionist]]
|

=== N ===
*
|

=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F On-Premise Vs Hosted VoIP?]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
* [https://wiki.voip.ms/article/Back-to-Basics:_What_Are_Communication_REST_APIs%3F Back to Basics: What Are Comunication REST APIs?]
|- valign="top"
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=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
* [https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/Top_5_Most_Used_VoIP.ms_Features Top 5 Most Used VoIP.ms Features]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
* [https://wiki.voip.ms/article/Back-to-Basics:_What_Is_TOTP TOTP - Back to Basics, What is TOTP?]
* [https://wiki.voip.ms/article/TCP_vs_UDP_for_VoIP TCP vs UDP for VoIP]
|

=== U ===
* [https://wiki.voip.ms/article/Understanding_PBX_and_Making_the_Right_Choice_for_Your_Business Understanding PBX and Making the Right Choice for Your Business]
|- valign="top"
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=== V ===
* [https://wiki.voip.ms/article/What_Is_Virtual_Fax_and_How_Does_It_Work%3F Virtual Fax - What is Virtual Fax and How Does it Work?]
|

=== W ===
* [https://wiki.voip.ms/article/What_Is_the_Right_Voip_Provider_for_You,_Pay-As-You-Go_or_a_Pay-Per-Seat%3F What Is the Right VoIP Provider for You, Pay-As-You-Go or a Pay-Per-Seat?]
* [https://wiki.voip.ms/article/What_is_SMPP_and_How_to_Leverage_It%3F What Is SMPP and How to Leverage It?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Ways to Hold Effective Conference Call Meetings]
|

=== X ===
*
|- valign="top"
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=== Y ===
*
|

=== Z ===
*
|

=== # ===
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call 3 Benefits of VoIP Conference Call]
* [https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business 5 Examples of How to Use Custom Music on Hold in Your Business]
* [https://wiki.voip.ms/article/10_Examples_of_IoT_Devices 10 Examples of IoT Devices]
|}

__NOTOC__

Blog

2022-06-24T17:16:42Z

Bernie: /* C */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
* [https://wiki.voip.ms/article/Instantly_Boost_Your_Customer_Experience,_Allow_Your_Customers_To_Text_You Boost Your Customer Experience, Allow Your Customers to Text You]
* [https://wiki.voip.ms/article/Benefits_of_Becoming_a_VoIP.ms_Managed_Service_Provider_(Reseller) Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
* [https://wiki.voip.ms/article/CRM_Integration_with_PBX_Systems CRM Integration with PBX Systems]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F Customization: How to Improve Your Customer Experience with Custom Music on Hold?]
* [https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business Customization: 5 Examples of How to Use Custom Music on Hold in Your Business]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
* [https://wiki.voip.ms/article/Deep_Dive_into_North_American_Numbering_Plan Deep Dive into North American Numbering Plan]
* [https://wiki.voip.ms/article/Deep_Dive_into_Codecs Deep Dive into Codecs]
* [https://wiki.voip.ms/article/Deep_Dive_Into_PoE_Troubleshooting Deep Dive into PoE Troubleshooting]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_Elastic_SIP_Trunking Back to Basics: Elastic SIP Trunking]
* [https://wiki.voip.ms/article/E911_vs._Traditional_911_%E2%80%93_How_Does_It_Differentiate%3F: E911 vs. Traditional 911]
* [https://wiki.voip.ms/article/What_Is_ENUM%3F: ENUM, What is ENUM?]
* [https://wiki.voip.ms/article/Essentials_to_Internet_of_Things_Security Essentials to Internet of Things Security]
* [https://wiki.voip.ms/article/Ensuring_the_Security_of_Your_Calls Ensuring the Security of Your Calls]
|- valign="top"
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
* [https://wiki.voip.ms/article/Going_Away_for_a_Few_Months_and_You_Do_Not_Want_to_Lose_Your_Phone_Number%3F Going Away for a Few Months and You Do Not Want to Lose Your Phone Number?]
|

=== H ===
* [https://wiki.voip.ms/article/How_a_Modern_Billing_Solution_Helps_your_Business_Retain_More_Customers How a Modern Billing Solution Helps your Business Retain More Customers]
* [https://wiki.voip.ms/article/How_to_leverage_SMS_directly_in_Microsoft_Teams How to leverage SMS directly in Microsoft Teams]
* [[How_Important_Bandwidth_Is_to_Your_VoIP%3F | How Important Bandwidth is to your VoIP?]]
* [https://wiki.voip.ms/article/How_to_use_IP_authentication_with_a_Sub_Account How to Use IP Authentication with a Sub Account]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F How to Improve Your Customer Experience with Custom Music on Hold?]
* [https://wiki.voip.ms/article/How_To_Successfully_Port_Your_Number_to_VoIP.ms_and_Avoid_Common_Pitfalls%3F How To Successfully Port Your Number to VoIP.ms and Avoid Common Pitfalls?]
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
* [https://wiki.voip.ms/article/Instantly_Boost_Your_Customer_Experience,_Allow_Your_Customers_To_Text_You Instantly Boost Your Customer Experience, Allow Your Customers to Text You!]
* [https://wiki.voip.ms/article/Introduction_to_Internet_of_Things Introduction to Internet of Things]
* [[In_Unified_Communications_and_Collaboration_Solutions,_Security_and_Usability_Should_Go_Hand_In_Hand | In unified Communications and Collaboration Solutions, Security and Usability Should Go Hand In Hand]]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP Impact of 5G on VoIP]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
* [https://wiki.voip.ms/article/Let%27s_Encrypt_Certificate_Expiration Let's Encrypt Certificate Expiration]
* [https://wiki.voip.ms/article/Latency..._The_Problem_You_Might_Have_Not_Been_Aware_Of Latency... The Problem You Might Have Not Been Aware Of]
|- valign="top"
|

=== M ===
* [https://wiki.voip.ms/article/Messaging:_Can_You_Text_Through_VoIP%3F Messaging: Can You Text Through VoIP?]
* [[Modernize_Your_Digital_Receptionist | Modernize Your Digital Receptionist]]
|

=== N ===
*
|

=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F On-Premise Vs Hosted VoIP?]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
* [https://wiki.voip.ms/article/Back-to-Basics:_What_Are_Communication_REST_APIs%3F Back to Basics: What Are Comunication REST APIs?]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
* [https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
* [https://wiki.voip.ms/article/Back-to-Basics:_What_Is_TOTP TOTP - Back to Basics, What is TOTP?]
* [https://wiki.voip.ms/article/TCP_vs_UDP_for_VoIP TCP vs UDP for VoIP]
|

=== U ===
* [https://wiki.voip.ms/article/Understanding_PBX_and_Making_the_Right_Choice_for_Your_Business Understanding PBX and Making the Right Choice for Your Business]
|- valign="top"
|

=== V ===
* [https://wiki.voip.ms/article/What_Is_Virtual_Fax_and_How_Does_It_Work%3F Virtual Fax - What is Virtual Fax and How Does it Work?]
|

=== W ===
* [https://wiki.voip.ms/article/What_Is_the_Right_Voip_Provider_for_You,_Pay-As-You-Go_or_a_Pay-Per-Seat%3F What Is the Right VoIP Provider for You, Pay-As-You-Go or a Pay-Per-Seat?]
* [https://wiki.voip.ms/article/What_is_SMPP_and_How_to_Leverage_It%3F What Is SMPP and How to Leverage It?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Ways to Hold Effective Conference Call Meetings]
|

=== X ===
*
|- valign="top"
|

=== Y ===
*
|

=== Z ===
*
|

=== # ===
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call 3 Benefits of VoIP Conference Call]
* [https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business 5 Examples of How to Use Custom Music on Hold in Your Business]
* [https://wiki.voip.ms/article/10_Examples_of_IoT_Devices 10 Examples of IoT Devices]
|}

__NOTOC__

File:CRMPBX02.jpg

2022-06-24T17:05:37Z

Bernie:

File:CRMPBX01.jpg

2022-06-24T16:59:07Z

Bernie:

File:CRMPBX00.jpg

2022-06-24T16:55:34Z

Bernie:

Difference Between an ATA, a Softphone, an IP Phone and a PBX and Which is the Best Option for You?

2022-06-22T15:27:57Z

Bernie:

File:RightSol.jpg

2022-06-22T15:25:50Z

Bernie:

Top 5 Most Used VoIP.ms Features

2022-06-14T17:57:11Z

Bernie:

Top 5 Most Used VoIP.ms Features

2022-06-13T23:43:51Z

File:Top5feat02.jpg

2022-06-13T23:36:42Z

Bernie:

File:Top5feat01.jpg

2022-06-13T23:36:20Z

Bernie:

File:Top5feat00.jpg

2022-06-13T23:35:45Z

Bernie:

How to Troubleshoot PoE Issues In Your VoIP Phone System

2022-06-02T22:45:36Z

Bernie:

<div style="font-family: Georgia, serif; font-size: 15px;">
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[[File:Poeblog.jpg|center|1200px|How to Troubleshoot PoE Issues In Your VoIP Phone System]]
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Over the past few years, VoIP systems have become the go-to phone system solutions for businesses everywhere. And that makes sense because they come with some serious advantages. And the biggest one is their flexibility. With a VoIP system, you gain unprecedented control over call routing, hunt groups, and forwarding options. But you also gain the ability to add new extensions and handsets anywhere there's a free ethernet port. That makes it easy to reconfigure your phone system when the need arises without having to call in an expert.

But there's a bit of a catch. It's that VoIP phones often rely on power over ethernet (PoE) to function. And although PoE systems are designed to be plug and play, they don't always work that way in the real world. That means you might need to do some troubleshooting every once in a while to get your handsets to work. To help, here's an overview of PoE in VoIP systems. We'll cover what it is, why VoIP systems use it, and some of the common issues that keep it from working correctly. By the time we're done, you'll be able to have a better understanding of how to properly troubleshoot any issues that you may bump into. Let's get started.

'''What is PoE?'''

Put simply, Power over Ethernet refers to a type of technology that allows for the transmission of low-voltage electricity over standard networking cables. This makes it possible for a variety of networked devices to operate without needing a separate power source like a battery pack or a standard wall outlet.

But it's not as simple as it sounds. When your network includes PoE equipment, it has to include some safeguards to keep from damaging non-PoE devices. To do it, most PoE equipment includes the ability to auto-sense the capabilities of connected devices to decide whether to send power over a given port or not.

'''Why do VoIP Systems Use PoE?'''

It's easy to understand why VoIP systems use PoE whenever possible. It's that it reduces installation costs and increases the flexibility of the whole system. In the old days, a standard phone would require a dedicated cable to carry its signal along with a tiny amount of electricity (that's what allowed old phones to ring). But when phones went digital, things got more complicated. Standard digital phones needed a separate power source to function. Without it, their LCDs and advanced features couldn't work, and they'd be little more than a fancy paperweight. So, when PoE made it possible to go back to a single-cable system, VoIP designers jumped at the chance. But that also means any failure of your PoE system can cripple your VoIP phones and make it impossible to add new ones.

'''Troubleshooting Common PoE Issues in a VoIP System'''

Most of the time, a PoE-enabled VoIP system will work as intended. All you should have to do is plug a phone into a live ethernet port, and the equipment at the other end will do the rest. But if that doesn't happen, several problems could be causing it. Plugging in a new phone and not getting power is the most common PoE problem that VoIP users experience. It's also the problem with the most possible root causes. So, if you run into this issue, try the following troubleshooting steps:

1. Connect a known working phone to the same wall port and see if it will power on. If it does, you may have a faulty handset. If not, you now know it's an issue with power delivery to the port.
2. If so, the next thing you should do is to leave the new phone plugged in and look at the corresponding port on your PoE network switch. Depending on the model, it should have indicators to tell you when the port has a data connection and when it has a PoE connection.

If the data indicator is lit up, but the PoE indicator isn't, there's a good chance the switch didn't detect that your device needs power. If that's the case, you may need to reboot the switch to let it autodetect the device again.
3. If rebooting hasn't fixed the problem, that leaves you with two other possible causes. The first is that the cable run to the wall jack you're using is faulty. You can test this by plugging your handset straight into the corresponding switch port using a short ethernet cable. If it turns on, the wiring to the wall jack is likely to be the cause of the issue your device is currently experiencing.
4. If you've eliminated a cabling issue, the last thing to check is to see if you've exceeded your PoE switch's power capabilities. Because different PoE devices draw different amounts of power, your switch may not be able to support everything you've plugged into it.

To find out, you should first look up your PoE switch's specifications to find out what its maximum power output is. Then, add up the power requirements of all of your PoE devices. Some will have this information printed right on them along with their model and serial numbers. You may need to look up the ones that don't to find out how much power they require. If your power needs have exceeded your PoE switch's capabilities, you may need to purchase a more powerful switch.

'''Advanced Troubleshooting'''

In most cases, the steps listed above should help you identify the cause of any PoE issue you're having. But there are some types of problems that you may not be able to diagnose and solve on your own. If you've gone through the steps and still can't isolate the issue, there are a few more things that could be causing problems.

The first one would be the possibility that the port you're plugging your new phone into is configured not to deliver power. This is sometimes done as a means of preventing you from plugging too many devices in and overburdening your switch. Or, it may be an oversight from when your system was installed. Either way, it's an issue to leave to an expert who can advise you on how to correct the problem.

The second is the possibility of a faulty switch port. If this is the cause of your problem, there's nothing you can do other than to plug your new phone into a spare port that's working. But you don't want to leave it at that. Since most PoE switches include integrated ports, a single port failure could indicate a more serious problem. If you suspect that a port has failed, you should contact a qualified technician to confirm it and replace your switch as soon as possible.

'''The Bottom Line'''

At the end of the day, having a VoIP system that relies on PoE is well worth any chance of running into problems. It makes your management, configuration, and system maintenance much easier. And more often than not, it will work exactly as advertised.

But for those rare moments when things don't work as they should, you now have some tools that may come in handy in order to attempt having your device working properly. If you are having any issues with your incoming calls, you may also refer to the following [[DID_Troubleshooting | article]] You'll find that there's a simple solution for the majority of issues you could encounter. And even if you run into a more complex issue you can't fix yourself, we have our technical support available to help you diagnose and help toward your situation.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
and start sending virtual faxes<br/>
in under 5 minutes at:<br/>
https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

[[category:blog]]

How to Troubleshoot PoE Issues In Your VoIP Phone System

2022-06-02T15:30:09Z

Bernie:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
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[[File:Poe001.jpg|center|1200px|How to Troubleshoot PoE Issues In Your VoIP Phone System]]
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{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

Over the past few years, VoIP systems have become the go-to phone system solutions for businesses everywhere. And that makes sense because they come with some serious advantages. And the biggest one is their flexibility. With a VoIP system, you gain unprecedented control over call routing, hunt groups, and forwarding options. But you also gain the ability to add new extensions and handsets anywhere there's a free ethernet port. That makes it easy to reconfigure your phone system when the need arises without having to call in an expert.

But there's a bit of a catch. It's that VoIP phones often rely on power over ethernet (PoE) to function. And although PoE systems are designed to be plug and play, they don't always work that way in the real world. That means you might need to do some troubleshooting every once in a while to get your handsets to work. To help, here's an overview of PoE in VoIP systems. We'll cover what it is, why VoIP systems use it, and some of the common issues that keep it from working correctly. By the time we're done, you'll be able to have a better understanding of how to properly troubleshoot any issues that you may bump into. Let's get started.

'''What is PoE?'''

Put simply, Power over Ethernet refers to a type of technology that allows for the transmission of low-voltage electricity over standard networking cables. This makes it possible for a variety of networked devices to operate without needing a separate power source like a battery pack or a standard wall outlet.

But it's not as simple as it sounds. When your network includes PoE equipment, it has to include some safeguards to keep from damaging non-PoE devices. To do it, most PoE equipment includes the ability to auto-sense the capabilities of connected devices to decide whether to send power over a given port or not.

'''Why do VoIP Systems Use PoE?'''

It's easy to understand why VoIP systems use PoE whenever possible. It's that it reduces installation costs and increases the flexibility of the whole system. In the old days, a standard phone would require a dedicated cable to carry its signal along with a tiny amount of electricity (that's what allowed old phones to ring). But when phones went digital, things got more complicated. Standard digital phones needed a separate power source to function. Without it, their LCDs and advanced features couldn't work, and they'd be little more than a fancy paperweight. So, when PoE made it possible to go back to a single-cable system, VoIP designers jumped at the chance. But that also means any failure of your PoE system can cripple your VoIP phones and make it impossible to add new ones.

'''Troubleshooting Common PoE Issues in a VoIP System'''

Most of the time, a PoE-enabled VoIP system will work as intended. All you should have to do is plug a phone into a live ethernet port, and the equipment at the other end will do the rest. But if that doesn't happen, several problems could be causing it. Plugging in a new phone and not getting power is the most common PoE problem that VoIP users experience. It's also the problem with the most possible root causes. So, if you run into this issue, try the following troubleshooting steps:

1. Connect a known working phone to the same wall port and see if it will power on. If it does, you may have a faulty handset. If not, you now know it's an issue with power delivery to the port.
2. If so, the next thing you should do is to leave the new phone plugged in and look at the corresponding port on your PoE network switch. Depending on the model, it should have indicators to tell you when the port has a data connection and when it has a PoE connection.

If the data indicator is lit up, but the PoE indicator isn't, there's a good chance the switch didn't detect that your device needs power. If that's the case, you may need to reboot the switch to let it autodetect the device again.
3. If rebooting hasn't fixed the problem, that leaves you with two other possible causes. The first is that the cable run to the wall jack you're using is faulty. You can test this by plugging your handset straight into the corresponding switch port using a short ethernet cable. If it turns on, the wiring to the wall jack is likely to be the cause of the issue your device is currently experiencing.
4. If you've eliminated a cabling issue, the last thing to check is to see if you've exceeded your PoE switch's power capabilities. Because different PoE devices draw different amounts of power, your switch may not be able to support everything you've plugged into it.

To find out, you should first look up your PoE switch's specifications to find out what its maximum power output is. Then, add up the power requirements of all of your PoE devices. Some will have this information printed right on them along with their model and serial numbers. You may need to look up the ones that don't to find out how much power they require. If your power needs have exceeded your PoE switch's capabilities, you may need to purchase a more powerful switch.

'''Advanced Troubleshooting'''

In most cases, the steps listed above should help you identify the cause of any PoE issue you're having. But there are some types of problems that you may not be able to diagnose and solve on your own. If you've gone through the steps and still can't isolate the issue, there are a few more things that could be causing problems.

The first one would be the possibility that the port you're plugging your new phone into is configured not to deliver power. This is sometimes done as a means of preventing you from plugging too many devices in and overburdening your switch. Or, it may be an oversight from when your system was installed. Either way, it's an issue to leave to an expert who can advise you on how to correct the problem.

The second is the possibility of a faulty switch port. If this is the cause of your problem, there's nothing you can do other than to plug your new phone into a spare port that's working. But you don't want to leave it at that. Since most PoE switches include integrated ports, a single port failure could indicate a more serious problem. If you suspect that a port has failed, you should contact a qualified technician to confirm it and replace your switch as soon as possible.

'''The Bottom Line'''

At the end of the day, having a VoIP system that relies on PoE is well worth any chance of running into problems. It makes your management, configuration, and system maintenance much easier. And more often than not, it will work exactly as advertised.

But for those rare moments when things don't work as they should, you now have some tools that may come in handy in order to attempt having your device working properly. If you are having any issues with your incoming calls, you may also refer to the following [[DID_Troubleshooting | article]] You'll find that there's a simple solution for the majority of issues you could encounter. And even if you run into a more complex issue you can't fix yourself, we have our technical support available to help you diagnose and help toward your situation.

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
and start sending virtual faxes<br/>
in under 5 minutes at:<br/>
https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

[[category:blog]]

Benefits of Managing a PBX in the Cloud

2022-05-30T16:05:00Z

File:Inblogcloud2.jpg

2022-05-30T15:58:56Z

Bernie:

File:Inblogcloud1.jpg

2022-05-30T15:58:37Z

Bernie:

File:Cloud01.jpg

2022-05-30T15:57:57Z

Bernie:

Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony

2022-05-09T15:12:36Z

Bernie:

<div style="font-family: Georgia, serif; font-size: 15px;">
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[[File:EasyTroubleshootingVoIPmsHeader.jpg|center|1200px|Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony]]
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'''Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony'''

If you are a VoIP phone user, you might have faced the following situation: you are in the middle of a call, and suddenly you start hearing your callee's voice chopped. You begin to feel frustrated and dread waiting for minutes or hours to have your problem solved by an external support team. Before you get in touch with your VoIP or Internet Services provider, we would like to share a feel easy troubleshooting tips that might give you the ability to solve the most common problems in VoIP (Voice Over IP) telephony, be it low-quality audio, impossibility to make phone calls and many others.

The first thing to have in mind is that VoIP service relies entirely on internet connections to operate; as a result, an excellent first step is to investigate if network issues are driving the problem. Power, internet outages and poor network connections can cause a total failure of a network that will hurt your VoIP call quality. We will expand on addressing common networking issues that cause VoIP problems and how to solve specific VoIP problems.

'''Investigating Network Issues:'''

*Cables Problems

Troubleshooting involves starting with the most simple and easy fixes and working up to the more complex solutions until you resolve the situation. Wireless connections are more common than ever; many primary connections still rely on them.
To ensure cable problems do not drive your problems, start to check the connection of all your cables. As simple as it may sound, ensuring all your cables are not crimped and bent is the most straightforward step you can take to check your network connection. Also, check if your cable plastic jacks plugin is in perfect working conditions.

*Router & Hardware Configuration

Given the numerous options of routers available on the market, it is not possible to focus on each router's configuration issues. Therefore, you might want to investigate whether your router has outdated hardware that might be causing interruptions and failure to your connections. Also, at VoIP.ms we have a list of hardware partners that we recommend for optimum working conditions with our platform (add Wiki link/reference). When choosing a router, ensure that it has the necessary functions and configurations to optimize your VoIP connection and allow the proper data to flow through the network.

[[File:VoIP.ms Network Issues Troubleshooting 01.jpg|center|600px]]

If the router is not the problem, the first most simple step is to reset your router. Upon booting back up and re-establishing a connection, you may find your Internet now works without any of the previous hiccups. If this doesn't solve your problem, it's time to check the quality-of-service settings. Most routers will have a Quality-of-Service (QoS) feature found within the router's management interface that helps optimize the data traffic and ensure enough bandwidth for your calls. You may adjust the QoS configuration of your router typically found within its specific management interface. Set the Voice, Calling, VoIP, or anything similar to the highest priority level within your router configuration, which will push bandwidth issues off to the lowest priority connections, leaving internet connectivity available for your VoIP phone system over email or other data.

While most routers will come with a QoS feature, you might have a device that lacks this function. In this case, you can rely on the old-fashioned port forwarding technique to open the necessary channels for your devices. To do this, you will need to obtain the MAC addresses of your phones (it is generally as simple as looking on the back of the physical phone or navigating through the phone's on-screen settings menu) and assign them a port to the device. The process requires users to specify what port, or port number, they will use for a device and the specific protocol – in our case, this should be UDP for VoIP calls but might vary based on a particular device and use case. This port will then be assigned to that one specific device and cannot be reused for others, but you might open more ports, one for each device.

Lastly, if you decide to buy a new router, we recommend that you consider utilizing a Dual-Band Router. Dual-band routers can transmit both 2.4 and 5GHZ frequencies, which allows users to assign wireless clients to use different brands for different use cases, helping to avoid network congestion. With 5GHz being the faster frequency, your data can flow with less interference and could act as a dedicated channel for only your VoIP communications.

'''Investigating Specific VoIP Problems'''

*Dropped Connections

If you have ever been in a call and had to ask the individual on the other line to repeat themselves multiple times, it might be because of a dropped connection. This issue is usually the result of bandwidth capacity. Bandwidth evaluates the amount of data sent over a connection within a given time. While using the Internet — either for VoIP or browsing — small data units are delivered in packets. When these packets don't reach their targeted destination, packet loss occurs. The outcomes are connection interruptions, slow performance, and low-quality audio issues. Try closing streaming applications like Netflix, Amazon Prime, or YouTube.

*Dropped Calls

Dropped calls are the calls that suddenly end halfway through the conversation and usually occur during outgoing calls on high-volume networks. The main cause of this problem is not having updated firmware on your device. A brief call to your service provider can verify this. Another potential issue leading to this can be a UDP Timeout. This is the time a UDP route remains open on a router or firewall. The solution to this VoIP issue is to readjust the router settings to enable lengthy UDP timeouts or switch to TCP (Transmission Control Protocol).

*Call Echoes

Echoes make call quality to be poor. There are often two potential reasons leading to call echoes: the device or the headset. We recommend that you begin examining the device and checking if it is up to date with everything connected appropriately. An essential step is always to unplug and plug everything back in. To check if the headset is driving the problem, try to make a call with and without the headset.
Low Latency – Voice Delay: latency is the amount of time one data packet takes to travel to its intended destination — in other words, the total time it takes for words to exit the speaker's mouth and arrive at the listener's ear. There's a higher probability of experiencing higher latency during peak business hours. Routers play a significant role in sustaining today's weighty bandwidth requirements, like video calls. The solution to this VoIP problem is to prioritize VoIP traffic on your routers or choose QoS (Quality of Service), which may require advancing to a business-class router that keeps VoIP data a top priority (as explained in detail in the above section).

*Jittering

Jittering is when portions of your VoIP phone calls sound garbled, out of order, or completely missing, causing conversations to become challenging to understand. The quick and straightforward solution is to upgrade your Internet connection with your Internet Service Provider (ISP). Your Internet may not have sufficient bandwidth to take on a load of all your connected devices. If this is not the case, verify the internet connection. Wireless networks are user-friendly and durable enough to support direct internet access; however, they are not optimal for VoIP phones. Try shifting to an Ethernet internet connection instead. Don't forget to verify your model or Ethernet cords (more on cables above).

[[File:VoIP.ms Network Issues Troubleshooting 02.jpg|center|600px]]

*Silence After Call Connection

You might not face any problems connecting calls, but you may not hear anything once the call is successfully connected. Silent connections happen because of firewall problems hindering RTP packets, which makes voice packets able to pass through only one direction or block both sides from receiving data packets. One solution is to check out the SIP ALG (Session Initiation Protocol Application Layer Gateway), a software component that manages specific application protocols, like SIP. Disabling it will fix the problem most of the time, as it opens ports to allow traffic to flow.

Another problem that may cause a lack of audio is an incompatible codec between two connecting phones. If that's the case, calls can connect ultimately, but they don't allow package exchange, leading to a complete absence of audio. The solution ensures that both phones share a standard codec in this situation.

*Call Forwarded Straight to Voicemail

If your callers are automatically directed to your voicemail before your phone even rings, you first need to ensure your phone is still connected with your existing VoIP service provider. If not, contact the company and reconnect your devices. Double-check your call forwarding settings. You may have changed the configuration or forgotten to reset it back to your basic setup. Lastly, check if you haven't mistakenly switched your phone to Do Not Disturb.
VoIP is not Working while the Internet does: try to disable the SIP ALG to resolve this. Try relocating your VoIP telephones to a Virtual Local Area Network (VLAN) if it doesn't work.

'''Contact Your Internet or VoIP Provider for More Troubleshooting Help'''

While it is an excellent practice always to run a router audit when you face issues with your Voice Over IP connection, on occasion, you might not fix the problem without support. When your internet connection goes down completely and there are no issues with your connections, modem, or router, the best troubleshooting tips will lead you back to your ISP or VoIP provider. While redundancies help ensure services stay up when one data center goes down, outages are still common and can take down an entire network. Recognizing when it's time to call your ISP or even VoIP service provider could save you precious time and significantly reduce the downtime you might face. However, if you are still unable to make or receive any communications after attempting the proposed solutions, most of your headaches can be solved by simply contacting your VoIP provider or ISP.

If you have any unanswered questions or need additional support with your troubleshooting issues do not hesitate to contact us at [mailto:support@voip.ms support@voip.ms]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
and start making calls<br/>
in under 5 minutes at:<br/>
https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

[[category:blog]]

Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony

2022-05-09T15:08:48Z

Bernie:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:EasyTroubleshootingVoIPmsHeader.jpg|center|1200px|Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

'''Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony'''

If you are a VoIP phone user, you might have faced the following situation: you are in the middle of a call, and suddenly you start hearing your callee's voice chopped. You begin to feel frustrated and dread waiting for minutes or hours to have your problem solved by an external support team. Before you get in touch with your VoIP or Internet Services provider, we would like to share a feel easy troubleshooting tips that might give you the ability to solve the most common problems in VoIP (Voice Over IP) telephony, be it low-quality audio, impossibility to make phone calls and many others.

The first thing to have in mind is that VoIP service relies entirely on internet connections to operate; as a result, an excellent first step is to investigate if network issues are driving the problem. Power, internet outages and poor network connections can cause a total failure of a network that will hurt your VoIP call quality. We will expand on addressing common networking issues that cause VoIP problems and how to solve specific VoIP problems.

Investigating Network Issues:

Cables Problems

Troubleshooting involves starting with the most simple and easy fixes and working up to the more complex solutions until you resolve the situation. Wireless connections are more common than ever; many primary connections still rely on them.
To ensure cable problems do not drive your problems, start to check the connection of all your cables. As simple as it may sound, ensuring all your cables are not crimped and bent is the most straightforward step you can take to check your network connection. Also, check if your cable plastic jacks plugin is in perfect working conditions.

Router & Hardware Configuration

Given the numerous options of routers available on the market, it is not possible to focus on each router's configuration issues. Therefore, you might want to investigate whether your router has outdated hardware that might be causing interruptions and failure to your connections. Also, at VoIP.ms we have a list of hardware partners that we recommend for optimum working conditions with our platform (add Wiki link/reference). When choosing a router, ensure that it has the necessary functions and configurations to optimize your VoIP connection and allow the proper data to flow through the network.

[[File:VoIP.ms Network Issues Troubleshooting 01.jpg|center|600px]]

If the router is not the problem, the first most simple step is to reset your router. Upon booting back up and re-establishing a connection, you may find your Internet now works without any of the previous hiccups. If this doesn't solve your problem, it's time to check the quality-of-service settings. Most routers will have a Quality-of-Service (QoS) feature found within the router's management interface that helps optimize the data traffic and ensure enough bandwidth for your calls. You may adjust the QoS configuration of your router typically found within its specific management interface. Set the Voice, Calling, VoIP, or anything similar to the highest priority level within your router configuration, which will push bandwidth issues off to the lowest priority connections, leaving internet connectivity available for your VoIP phone system over email or other data.

While most routers will come with a QoS feature, you might have a device that lacks this function. In this case, you can rely on the old-fashioned port forwarding technique to open the necessary channels for your devices. To do this, you will need to obtain the MAC addresses of your phones (it is generally as simple as looking on the back of the physical phone or navigating through the phone's on-screen settings menu) and assign them a port to the device. The process requires users to specify what port, or port number, they will use for a device and the specific protocol – in our case, this should be UDP for VoIP calls but might vary based on a particular device and use case. This port will then be assigned to that one specific device and cannot be reused for others, but you might open more ports, one for each device.

Lastly, if you decide to buy a new router, we recommend that you consider utilizing a Dual-Band Router. Dual-band routers can transmit both 2.4 and 5GHZ frequencies, which allows users to assign wireless clients to use different brands for different use cases, helping to avoid network congestion. With 5GHz being the faster frequency, your data can flow with less interference and could act as a dedicated channel for only your VoIP communications.

Investigating Specific VoIP Problems

Dropped Connections

If you have ever been in a call and had to ask the individual on the other line to repeat themselves multiple times, it might be because of a dropped connection. This issue is usually the result of bandwidth capacity. Bandwidth evaluates the amount of data sent over a connection within a given time. While using the Internet — either for VoIP or browsing — small data units are delivered in packets. When these packets don't reach their targeted destination, packet loss occurs. The outcomes are connection interruptions, slow performance, and low-quality audio issues. Try closing streaming applications like Netflix, Amazon Prime, or YouTube.

Dropped Calls

Dropped calls are the calls that suddenly end halfway through the conversation and usually occur during outgoing calls on high-volume networks. The main cause of this problem is not having updated firmware on your device. A brief call to your service provider can verify this. Another potential issue leading to this can be a UDP Timeout. This is the time a UDP route remains open on a router or firewall. The solution to this VoIP issue is to readjust the router settings to enable lengthy UDP timeouts or switch to TCP (Transmission Control Protocol).

Call Echoes

Echoes make call quality to be poor. There are often two potential reasons leading to call echoes: the device or the headset. We recommend that you begin examining the device and checking if it is up to date with everything connected appropriately. An essential step is always to unplug and plug everything back in. To check if the headset is driving the problem, try to make a call with and without the headset.
Low Latency – Voice Delay: latency is the amount of time one data packet takes to travel to its intended destination — in other words, the total time it takes for words to exit the speaker's mouth and arrive at the listener's ear. There's a higher probability of experiencing higher latency during peak business hours. Routers play a significant role in sustaining today's weighty bandwidth requirements, like video calls. The solution to this VoIP problem is to prioritize VoIP traffic on your routers or choose QoS (Quality of Service), which may require advancing to a business-class router that keeps VoIP data a top priority (as explained in detail in the above section).

Jittering

Jittering is when portions of your VoIP phone calls sound garbled, out of order, or completely missing, causing conversations to become challenging to understand. The quick and straightforward solution is to upgrade your Internet connection with your Internet Service Provider (ISP). Your Internet may not have sufficient bandwidth to take on a load of all your connected devices. If this is not the case, verify the internet connection. Wireless networks are user-friendly and durable enough to support direct internet access; however, they are not optimal for VoIP phones. Try shifting to an Ethernet internet connection instead. Don't forget to verify your model or Ethernet cords (more on cables above).

[[File:VoIP.ms Network Issues Troubleshooting 02.jpg|center|600px]]

Silence After Call Connection

You might not face any problems connecting calls, but you may not hear anything once the call is successfully connected. Silent connections happen because of firewall problems hindering RTP packets, which makes voice packets able to pass through only one direction or block both sides from receiving data packets. One solution is to check out the SIP ALG (Session Initiation Protocol Application Layer Gateway), a software component that manages specific application protocols, like SIP. Disabling it will fix the problem most of the time, as it opens ports to allow traffic to flow.

Another problem that may cause a lack of audio is an incompatible codec between two connecting phones. If that's the case, calls can connect ultimately, but they don't allow package exchange, leading to a complete absence of audio. The solution ensures that both phones share a standard codec in this situation.

Call Forwarded Straight to Voicemail

If your callers are automatically directed to your voicemail before your phone even rings, you first need to ensure your phone is still connected with your existing VoIP service provider. If not, contact the company and reconnect your devices. Double-check your call forwarding settings. You may have changed the configuration or forgotten to reset it back to your basic setup. Lastly, check if you haven't mistakenly switched your phone to Do Not Disturb.
VoIP is not Working while the Internet does: try to disable the SIP ALG to resolve this. Try relocating your VoIP telephones to a Virtual Local Area Network (VLAN) if it doesn't work.

Contact Your Internet or VoIP Provider for More Troubleshooting Help

While it is an excellent practice always to run a router audit when you face issues with your Voice Over IP connection, on occasion, you might not fix the problem without support. When your internet connection goes down completely and there are no issues with your connections, modem, or router, the best troubleshooting tips will lead you back to your ISP or VoIP provider. While redundancies help ensure services stay up when one data center goes down, outages are still common and can take down an entire network. Recognizing when it's time to call your ISP or even VoIP service provider could save you precious time and significantly reduce the downtime you might face. However, if you are still unable to make or receive any communications after attempting the proposed solutions, most of your headaches can be solved by simply contacting your VoIP provider or ISP.

If you have any unanswered questions or need additional support with your porting issues do not hesitate to contact us at [mailto:support@voip.ms support@voip.ms]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
and start making calls<br/>
in under 5 minutes at:<br/>
https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

[[category:blog]]

File:EasyTroubleshootingVoIPmsHeader.jpg

2022-05-09T15:08:26Z

Bernie:

Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony

2022-05-09T15:06:33Z

Bernie:

<div style="font-family: Georgia, serif; font-size: 15px;">
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |
[[File:VoIPms_Network_Issues_Header02.jpg|center|1200px|Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony]]
| style="width: 14.5%; border: none; background: none;" |
|}
{| class="wikitable" style="width: 100%; border: none; background: none;"
|- style="vertical-align: top; border: none; background: none;"
! scope="row" style="width: 14.5%; border: none; background: none;" |
| style="width: 71%; border: none; background: none;" |

'''Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony'''

If you are a VoIP phone user, you might have faced the following situation: you are in the middle of a call, and suddenly you start hearing your callee's voice chopped. You begin to feel frustrated and dread waiting for minutes or hours to have your problem solved by an external support team. Before you get in touch with your VoIP or Internet Services provider, we would like to share a feel easy troubleshooting tips that might give you the ability to solve the most common problems in VoIP (Voice Over IP) telephony, be it low-quality audio, impossibility to make phone calls and many others.

The first thing to have in mind is that VoIP service relies entirely on internet connections to operate; as a result, an excellent first step is to investigate if network issues are driving the problem. Power, internet outages and poor network connections can cause a total failure of a network that will hurt your VoIP call quality. We will expand on addressing common networking issues that cause VoIP problems and how to solve specific VoIP problems.

Investigating Network Issues:

Cables Problems

Troubleshooting involves starting with the most simple and easy fixes and working up to the more complex solutions until you resolve the situation. Wireless connections are more common than ever; many primary connections still rely on them.
To ensure cable problems do not drive your problems, start to check the connection of all your cables. As simple as it may sound, ensuring all your cables are not crimped and bent is the most straightforward step you can take to check your network connection. Also, check if your cable plastic jacks plugin is in perfect working conditions.

Router & Hardware Configuration

Given the numerous options of routers available on the market, it is not possible to focus on each router's configuration issues. Therefore, you might want to investigate whether your router has outdated hardware that might be causing interruptions and failure to your connections. Also, at VoIP.ms we have a list of hardware partners that we recommend for optimum working conditions with our platform (add Wiki link/reference). When choosing a router, ensure that it has the necessary functions and configurations to optimize your VoIP connection and allow the proper data to flow through the network.

[[File:VoIP.ms Network Issues Troubleshooting 01.jpg|center|600px]]

If the router is not the problem, the first most simple step is to reset your router. Upon booting back up and re-establishing a connection, you may find your Internet now works without any of the previous hiccups. If this doesn't solve your problem, it's time to check the quality-of-service settings. Most routers will have a Quality-of-Service (QoS) feature found within the router's management interface that helps optimize the data traffic and ensure enough bandwidth for your calls. You may adjust the QoS configuration of your router typically found within its specific management interface. Set the Voice, Calling, VoIP, or anything similar to the highest priority level within your router configuration, which will push bandwidth issues off to the lowest priority connections, leaving internet connectivity available for your VoIP phone system over email or other data.

While most routers will come with a QoS feature, you might have a device that lacks this function. In this case, you can rely on the old-fashioned port forwarding technique to open the necessary channels for your devices. To do this, you will need to obtain the MAC addresses of your phones (it is generally as simple as looking on the back of the physical phone or navigating through the phone's on-screen settings menu) and assign them a port to the device. The process requires users to specify what port, or port number, they will use for a device and the specific protocol – in our case, this should be UDP for VoIP calls but might vary based on a particular device and use case. This port will then be assigned to that one specific device and cannot be reused for others, but you might open more ports, one for each device.

Lastly, if you decide to buy a new router, we recommend that you consider utilizing a Dual-Band Router. Dual-band routers can transmit both 2.4 and 5GHZ frequencies, which allows users to assign wireless clients to use different brands for different use cases, helping to avoid network congestion. With 5GHz being the faster frequency, your data can flow with less interference and could act as a dedicated channel for only your VoIP communications.

Investigating Specific VoIP Problems

Dropped Connections

If you have ever been in a call and had to ask the individual on the other line to repeat themselves multiple times, it might be because of a dropped connection. This issue is usually the result of bandwidth capacity. Bandwidth evaluates the amount of data sent over a connection within a given time. While using the Internet — either for VoIP or browsing — small data units are delivered in packets. When these packets don't reach their targeted destination, packet loss occurs. The outcomes are connection interruptions, slow performance, and low-quality audio issues. Try closing streaming applications like Netflix, Amazon Prime, or YouTube.

Dropped Calls

Dropped calls are the calls that suddenly end halfway through the conversation and usually occur during outgoing calls on high-volume networks. The main cause of this problem is not having updated firmware on your device. A brief call to your service provider can verify this. Another potential issue leading to this can be a UDP Timeout. This is the time a UDP route remains open on a router or firewall. The solution to this VoIP issue is to readjust the router settings to enable lengthy UDP timeouts or switch to TCP (Transmission Control Protocol).

Call Echoes

Echoes make call quality to be poor. There are often two potential reasons leading to call echoes: the device or the headset. We recommend that you begin examining the device and checking if it is up to date with everything connected appropriately. An essential step is always to unplug and plug everything back in. To check if the headset is driving the problem, try to make a call with and without the headset.
Low Latency – Voice Delay: latency is the amount of time one data packet takes to travel to its intended destination — in other words, the total time it takes for words to exit the speaker's mouth and arrive at the listener's ear. There's a higher probability of experiencing higher latency during peak business hours. Routers play a significant role in sustaining today's weighty bandwidth requirements, like video calls. The solution to this VoIP problem is to prioritize VoIP traffic on your routers or choose QoS (Quality of Service), which may require advancing to a business-class router that keeps VoIP data a top priority (as explained in detail in the above section).

Jittering

Jittering is when portions of your VoIP phone calls sound garbled, out of order, or completely missing, causing conversations to become challenging to understand. The quick and straightforward solution is to upgrade your Internet connection with your Internet Service Provider (ISP). Your Internet may not have sufficient bandwidth to take on a load of all your connected devices. If this is not the case, verify the internet connection. Wireless networks are user-friendly and durable enough to support direct internet access; however, they are not optimal for VoIP phones. Try shifting to an Ethernet internet connection instead. Don't forget to verify your model or Ethernet cords (more on cables above).

[[File:VoIP.ms Network Issues Troubleshooting 02.jpg|center|600px]]

Silence After Call Connection

You might not face any problems connecting calls, but you may not hear anything once the call is successfully connected. Silent connections happen because of firewall problems hindering RTP packets, which makes voice packets able to pass through only one direction or block both sides from receiving data packets. One solution is to check out the SIP ALG (Session Initiation Protocol Application Layer Gateway), a software component that manages specific application protocols, like SIP. Disabling it will fix the problem most of the time, as it opens ports to allow traffic to flow.

Another problem that may cause a lack of audio is an incompatible codec between two connecting phones. If that's the case, calls can connect ultimately, but they don't allow package exchange, leading to a complete absence of audio. The solution ensures that both phones share a standard codec in this situation.

Call Forwarded Straight to Voicemail

If your callers are automatically directed to your voicemail before your phone even rings, you first need to ensure your phone is still connected with your existing VoIP service provider. If not, contact the company and reconnect your devices. Double-check your call forwarding settings. You may have changed the configuration or forgotten to reset it back to your basic setup. Lastly, check if you haven't mistakenly switched your phone to Do Not Disturb.
VoIP is not Working while the Internet does: try to disable the SIP ALG to resolve this. Try relocating your VoIP telephones to a Virtual Local Area Network (VLAN) if it doesn't work.

Contact Your Internet or VoIP Provider for More Troubleshooting Help

While it is an excellent practice always to run a router audit when you face issues with your Voice Over IP connection, on occasion, you might not fix the problem without support. When your internet connection goes down completely and there are no issues with your connections, modem, or router, the best troubleshooting tips will lead you back to your ISP or VoIP provider. While redundancies help ensure services stay up when one data center goes down, outages are still common and can take down an entire network. Recognizing when it's time to call your ISP or even VoIP service provider could save you precious time and significantly reduce the downtime you might face. However, if you are still unable to make or receive any communications after attempting the proposed solutions, most of your headaches can be solved by simply contacting your VoIP provider or ISP.

If you have any unanswered questions or need additional support with your porting issues do not hesitate to contact us at [mailto:support@voip.ms support@voip.ms]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
and start making calls<br/>
in under 5 minutes at:<br/>
https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

[[category:blog]]

Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony

2022-05-09T15:04:17Z

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[[File:VoIP.ms Network Issues Header.jpg|center|1200px|Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony]]
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'''Easy Troubleshooting Steps for Common Networking Issues Impacting VoIP Telephony'''

If you are a VoIP phone user, you might have faced the following situation: you are in the middle of a call, and suddenly you start hearing your callee's voice chopped. You begin to feel frustrated and dread waiting for minutes or hours to have your problem solved by an external support team. Before you get in touch with your VoIP or Internet Services provider, we would like to share a feel easy troubleshooting tips that might give you the ability to solve the most common problems in VoIP (Voice Over IP) telephony, be it low-quality audio, impossibility to make phone calls and many others.

The first thing to have in mind is that VoIP service relies entirely on internet connections to operate; as a result, an excellent first step is to investigate if network issues are driving the problem. Power, internet outages and poor network connections can cause a total failure of a network that will hurt your VoIP call quality. We will expand on addressing common networking issues that cause VoIP problems and how to solve specific VoIP problems.

Investigating Network Issues:

Cables Problems

Troubleshooting involves starting with the most simple and easy fixes and working up to the more complex solutions until you resolve the situation. Wireless connections are more common than ever; many primary connections still rely on them.
To ensure cable problems do not drive your problems, start to check the connection of all your cables. As simple as it may sound, ensuring all your cables are not crimped and bent is the most straightforward step you can take to check your network connection. Also, check if your cable plastic jacks plugin is in perfect working conditions.

Router & Hardware Configuration

Given the numerous options of routers available on the market, it is not possible to focus on each router's configuration issues. Therefore, you might want to investigate whether your router has outdated hardware that might be causing interruptions and failure to your connections. Also, at VoIP.ms we have a list of hardware partners that we recommend for optimum working conditions with our platform (add Wiki link/reference). When choosing a router, ensure that it has the necessary functions and configurations to optimize your VoIP connection and allow the proper data to flow through the network.

[[File:VoIP.ms Network Issues Troubleshooting 01.jpg|center|600px]]

If the router is not the problem, the first most simple step is to reset your router. Upon booting back up and re-establishing a connection, you may find your Internet now works without any of the previous hiccups. If this doesn't solve your problem, it's time to check the quality-of-service settings. Most routers will have a Quality-of-Service (QoS) feature found within the router's management interface that helps optimize the data traffic and ensure enough bandwidth for your calls. You may adjust the QoS configuration of your router typically found within its specific management interface. Set the Voice, Calling, VoIP, or anything similar to the highest priority level within your router configuration, which will push bandwidth issues off to the lowest priority connections, leaving internet connectivity available for your VoIP phone system over email or other data.

While most routers will come with a QoS feature, you might have a device that lacks this function. In this case, you can rely on the old-fashioned port forwarding technique to open the necessary channels for your devices. To do this, you will need to obtain the MAC addresses of your phones (it is generally as simple as looking on the back of the physical phone or navigating through the phone's on-screen settings menu) and assign them a port to the device. The process requires users to specify what port, or port number, they will use for a device and the specific protocol – in our case, this should be UDP for VoIP calls but might vary based on a particular device and use case. This port will then be assigned to that one specific device and cannot be reused for others, but you might open more ports, one for each device.

Lastly, if you decide to buy a new router, we recommend that you consider utilizing a Dual-Band Router. Dual-band routers can transmit both 2.4 and 5GHZ frequencies, which allows users to assign wireless clients to use different brands for different use cases, helping to avoid network congestion. With 5GHz being the faster frequency, your data can flow with less interference and could act as a dedicated channel for only your VoIP communications.

Investigating Specific VoIP Problems

Dropped Connections

If you have ever been in a call and had to ask the individual on the other line to repeat themselves multiple times, it might be because of a dropped connection. This issue is usually the result of bandwidth capacity. Bandwidth evaluates the amount of data sent over a connection within a given time. While using the Internet — either for VoIP or browsing — small data units are delivered in packets. When these packets don't reach their targeted destination, packet loss occurs. The outcomes are connection interruptions, slow performance, and low-quality audio issues. Try closing streaming applications like Netflix, Amazon Prime, or YouTube.

Dropped Calls

Dropped calls are the calls that suddenly end halfway through the conversation and usually occur during outgoing calls on high-volume networks. The main cause of this problem is not having updated firmware on your device. A brief call to your service provider can verify this. Another potential issue leading to this can be a UDP Timeout. This is the time a UDP route remains open on a router or firewall. The solution to this VoIP issue is to readjust the router settings to enable lengthy UDP timeouts or switch to TCP (Transmission Control Protocol).

Call Echoes

Echoes make call quality to be poor. There are often two potential reasons leading to call echoes: the device or the headset. We recommend that you begin examining the device and checking if it is up to date with everything connected appropriately. An essential step is always to unplug and plug everything back in. To check if the headset is driving the problem, try to make a call with and without the headset.
Low Latency – Voice Delay: latency is the amount of time one data packet takes to travel to its intended destination — in other words, the total time it takes for words to exit the speaker's mouth and arrive at the listener's ear. There's a higher probability of experiencing higher latency during peak business hours. Routers play a significant role in sustaining today's weighty bandwidth requirements, like video calls. The solution to this VoIP problem is to prioritize VoIP traffic on your routers or choose QoS (Quality of Service), which may require advancing to a business-class router that keeps VoIP data a top priority (as explained in detail in the above section).

Jittering

Jittering is when portions of your VoIP phone calls sound garbled, out of order, or completely missing, causing conversations to become challenging to understand. The quick and straightforward solution is to upgrade your Internet connection with your Internet Service Provider (ISP). Your Internet may not have sufficient bandwidth to take on a load of all your connected devices. If this is not the case, verify the internet connection. Wireless networks are user-friendly and durable enough to support direct internet access; however, they are not optimal for VoIP phones. Try shifting to an Ethernet internet connection instead. Don't forget to verify your model or Ethernet cords (more on cables above).

[[File:VoIP.ms Network Issues Troubleshooting 02.jpg|center|600px]]

Silence After Call Connection

You might not face any problems connecting calls, but you may not hear anything once the call is successfully connected. Silent connections happen because of firewall problems hindering RTP packets, which makes voice packets able to pass through only one direction or block both sides from receiving data packets. One solution is to check out the SIP ALG (Session Initiation Protocol Application Layer Gateway), a software component that manages specific application protocols, like SIP. Disabling it will fix the problem most of the time, as it opens ports to allow traffic to flow.

Another problem that may cause a lack of audio is an incompatible codec between two connecting phones. If that's the case, calls can connect ultimately, but they don't allow package exchange, leading to a complete absence of audio. The solution ensures that both phones share a standard codec in this situation.

Call Forwarded Straight to Voicemail

If your callers are automatically directed to your voicemail before your phone even rings, you first need to ensure your phone is still connected with your existing VoIP service provider. If not, contact the company and reconnect your devices. Double-check your call forwarding settings. You may have changed the configuration or forgotten to reset it back to your basic setup. Lastly, check if you haven't mistakenly switched your phone to Do Not Disturb.
VoIP is not Working while the Internet does: try to disable the SIP ALG to resolve this. Try relocating your VoIP telephones to a Virtual Local Area Network (VLAN) if it doesn't work.

Contact Your Internet or VoIP Provider for More Troubleshooting Help

While it is an excellent practice always to run a router audit when you face issues with your Voice Over IP connection, on occasion, you might not fix the problem without support. When your internet connection goes down completely and there are no issues with your connections, modem, or router, the best troubleshooting tips will lead you back to your ISP or VoIP provider. While redundancies help ensure services stay up when one data center goes down, outages are still common and can take down an entire network. Recognizing when it's time to call your ISP or even VoIP service provider could save you precious time and significantly reduce the downtime you might face. However, if you are still unable to make or receive any communications after attempting the proposed solutions, most of your headaches can be solved by simply contacting your VoIP provider or ISP.

If you have any unanswered questions or need additional support with your porting issues do not hesitate to contact us at [mailto:support@voip.ms support@voip.ms]

</div>

<div style="font-size:34px; font-style: italic; color: #7f7f7f; line-height: 42px; text-align: center; font-family: 'Hoefler Text', Georgia, serif;">
______

For more information, visit us at <br/>
https://voip.ms or sign up now <br/>
and start making calls<br/>
in under 5 minutes at:<br/>
https://www.voip.ms/#Signup!<br/>

</div>

| style="width: 14.5%; border: none; background: none;" |
|}

[[category:blog]]

File:VoIP.ms Network Issues Troubleshooting 02.jpg

2022-05-09T15:03:53Z

Bernie:

File:VoIP.ms Network Issues Troubleshooting 01.jpg

2022-05-09T15:03:07Z

Bernie:

File:VoIP.ms Network Issues Header.JPG

2022-05-09T15:01:24Z

Bernie:

Other Devices

2022-05-02T06:32:08Z

Bernie: /* IP Paging, Speakers, Stobe Lights */

'''Looking for a IP Phone? [[IP_Phones | Click here]] to see all models.'''

'''Looking for a Analog Telephone Adapter (ATA)? [[ATA_Devices | Click here]] to see all models.'''

__TOC__

==IP Paging, Speakers, Strobe Lights==

===Algo Technologies SIP endpoints===

[[File:AlgoTechnologies.jpg|300px|thumb|left|Algo Technologies SIP endpoints]]

'''Product:''' IP speakers, paging adapters, strobe lights, clocks, push buttons, doorphones/intercoms, and more

'''Company:''' Algo Technologies SIP endpoints

'''Overview:''' Algo is a telecommunications manufacturer of endpoints and accessories including IP speakers, paging adapters, strobe lights, clocks, push buttons, doorphones / intercoms, and specialty handsets (PTT, PTM).

[[Algo_Technologies_SIP_endpoints|See Configuration Details]]
<div style="width:100%;overflow:hidden;clear:both"></div>

Why Can't I Port My Number to VoIP.ms? Understanding the "Rate Center Not Supported" Error

2022-04-20T15:38:24Z

Bernie:

Why Can't I Port My Number to VoIP.ms? Understanding the "Rate Center Not Supported" Error

2022-04-20T15:29:47Z

Bernie:

Why Can't I Port My Number to VoIP.ms? Understanding the "Rate Center Not Supported" Error

2022-04-20T15:29:20Z

File:Ratecenter02.jpg

2022-04-20T15:25:50Z

Bernie:

File:Ratecenter01.jpg

2022-04-20T15:24:17Z

Bernie:

File:Ratecenter00.jpg

2022-04-20T15:22:07Z

Bernie:

Porting FAQ

2022-04-15T16:10:22Z

Bernie:

{| class="wikitable"
|+
|-
! Article en Français !! Artículo en Español
|-
| [https://wiki.voip.ms/article/Questions_fr%C3%A9quentes_sur_la_transf%C3%A9rabilit%C3%A9 Français] || [https://wiki.voip.ms/article/Preguntas_frecuentes_LNP Español]
|}

__TOC__

'''Please also check out our other Wiki Guides in Regards to Porting:'''
*[http://wiki.voip.ms/article/Porting_a_Number Porting a Number]
*[http://wiki.voip.ms/article/Porting_a_US_Number Porting a US Number]
*[http://wiki.voip.ms/article/Porting_a_Canadian_Number Porting a Canadian Number]
*[http://wiki.voip.ms/article/Porting_a_Toll_Free_Number Porting a Toll Free Number]
*[http://wiki.voip.ms/article/Port_Rejection Port Rejections]

== How much does it cost to Port a Number to VoIP.ms? ==

As of January 15th, 2020, all portings are free of charge across Canada and US48 for local and toll-free numbers. <br/>
Fax numbers have a $15 USD one-time fee per number.<br>
For International Numbers please send your inquiry to '''ports@voip.ms'''

Also note the following fees apply when porting numbers from US and Canada:

A $8.75 USD fee for a port resubmission after a rejection.<br>
A $50 USD fee for a port cancellation once the order has been submitted to the carrier.<br>
A $250 USD fee for expediting a port with the carrier, if available.

== How to port my Google Voice Number to VoIP.ms ==

You will first want to make sure that your number is portable to our service by checking here [https://www.voip.ms/portability.php Number Portability] then please follow this guide to [https://support.google.com/voice/answer/1316844?hl=en Unlock your Google Voice Number].
You may use your username as the account number and your service address since Google does not list any on their website. If you have further questions please email us at ports@voip.ms

== How do I start the process to port my number(s)? ==
To start the porting request you can log in on your portal -> DID Numbers -> DID Portability and click on Start Procedure to start your porting order.

== I am porting many numbers, what is the best way to proceed? ==

In this case, prior to submit any porting request for many numbers, please email our LNP Department ( ports@voip.ms ) with the batch you wish to port. Our LNP Team will verify your list of numbers and advise what is the best way to proceed with it.

== What type of information will you need in order to port my number(s)? ==
The first thing you will need to provide to us is the Service Address of the number(s) you wish to port. This is the address where you will be using the number(s) and where you would like your E911 services to be listed. Even virtual numbers have a service address listed on the losing carrier’s side.

The service address will help us to fill up the Letter of Authorization (LOA). This form will be sent to our carrier to process your order.

In order to fill out this form, we will need the following information from you:
Company Name (if applicable), Service Address (as it is listed with your current carrier), Service Provider Name, Number to port, Billing Telephone Number (BTN):
This is the main billing number on your account that all of your numbers may be listed under. Please note that it is possible to have several different BTN's depending on how your account is set up.

Also, you will need to submit a hand-signed copy of your most recent billing invoice from your current phone provider.

All of the information needed for filling out the LOA can be supplied by your current phone provider by requesting a Customer Service Record (CSR).

== My current carrier does not provide any invoices, what else can I submit? ==

If your carrier does not provide billing invoices, you can submit a screen shot from the losing carrier’s online portal that shows the customer name, number to port and account information. The screenshot must also be printed, hand-signed and sent to us.

== What type of numbers can I port? ==
You can port any local, virtual and even a wireless number as long as we have coverage for that particular area. You can also port your Toll Free numbers and Fax numbers, although Fax is only available for US and Canada numbers.
Please note that Pager numbers are non-portable.

== Can I have my existing VoIP.ms Voice number ported to your Fax service? ==
If you have already a voice number with us, we can (upon checking portability) transfer it for it to work as a Fax number. The fee is the same as the regular Fax port (15$) since our Voice carriers and Fax carriers are not related, even when both numbers are within our network. If you wish to transfer your Voice number to our Fax service please email us at ports@voip.ms
*Please note that a Fax number will only work as a Fax and not as a Voice number anymore.

== My number is not portable to your network, even though I am close to a city which is portable to you, why is that? ==

The portability of a number depends on our carriers to cover that city (or rate center which is where the number actually belongs) and some towns/cities are not available no matter how close they are to covered cities. In some cases, you can purchase a number from a certain city but it is not available for porting. This again depends on our carriers’ coverage and it is out of our hands.

Some numbers are simply not portable. These include anything from pagers to numbers from a few small rural independent telephone companies to "shared use" toll-free numbers where the customer only has use of the number in one city or one area code. A few loopholes exist for a provider to claim they, not you, "own" a number

No ICA. None of our carriers have an Interconnect Agreement in place with the telephone company that currently holds your number, making it non-portable.

Our managers are always looking for new carriers to cover more rate centers and also our current carriers are always expanding their coverage; we suggest that you come back in the future and verify if your rate center is available for porting. You may do so by logging in on your portal -> DID Numbers -> DID Portability -> Check Availability

== How long does the port process take? ==

On average porting requests take from 5 business days to complete Canadian and US numbers and 2 weeks for Fax numbers; however, this can change depending always on the losing carrier’s cooperation level and also if there is any holiday in between. Please keep in mind any type of change or rejection can delay this process. This is why it is very important to verify the porting information prior to submitting an order.

== What happens behind the scenes while my number is being ported? ==

Once your order has been submitted and received, you will be notified via email. After reviewing your order, we will submit your port request with the information you provided to our carrier. Our carriers then submit the port request to the losing carrier (CLEC) for their approval, sometimes they check the info with their reseller (most carriers resell services from a much larger carrier aka CLECs). At that point the ball is in the losing CLEC's court. You will be notified of its progress/status via email. If the request is rejected, we will provide you with instructions on how to resolve the issue.
Once we have received a FOC date, you will again be notified via email. Please keep in mind any changes made to a port request can push the FOC date further out or even create a rejection.

== What happens if my port request gets rejected? ==

In the event that we receive a rejection from your carrier, we will provide you with the main reason for the rejection and also instructions on how to resolve the issue. You can check the different and most common rejections by clicking on our Wiki Site [[Port Rejection]].

== I read that I will receive an SMS to approve the port, can you provide further information about this? ==

Wireless carriers have established that, in order to port away from them, they will send you an SMS that you will need to reply to with approval within the next 90 minutes of receipt for them to authorize the portability. The SMS is sent only by the losing carrier.
If, for some reason. you are unable to receive the SMS, you will need to check your options with the losing carrier, as they are the ones that will reject your port if they do not receive your approval.
Some carriers might say not to do anything about the SMS if you want to move forward. Note that you must always reply with approval, otherwise they will reject your port, regardless of what they say on the message.
If you have further questions, please email us at ports@voip.ms

== How can I expedite my port request? ==

We will always try to obtain the soonest FOC date available; however, delays may occur due to holidays, rejections, etc. Also carriers (on our side and also the losing side) have specific processing times we must honor and both the FCC (for USA) and the CRTC (for Canada) mandate that we cannot take a number unless the current provider gives us permission to. In some special cases we are able to expedite porting orders; however, some carriers may charge for this and it is also a case-by-case situation. Please email us a ports@voip.ms for details about expediting your number.

== Will I experience any downtime while my numbers are porting? ==

On the day of your port, at some point, your number(s) will be triggered in our system. You should not experience any downtime as long as you have set up everything as you need it and properly routed the phone number(s) in your VoIP.ms portal. You will be able to view your number(s) in your VoIP.ms portal prior to the day of port in order to give you time to set everything up. Please contact Support via Live Chat or Ticket if you need help setting up everything before your number ports. However, it is important to also note that some downtime may occur during the porting day as the number(s) is(are) changing provides and routes.

== When/How will I know my number(s) has/have ported? ==

After your number(s) has/have completed porting, we will make test calls to make sure your number(s) is/are working properly. Once we have verified calls are completing on our network, you will be notified via email that the porting was a success. If there are any problems while test calls are being made, we will work with you until the issue has been resolved.

== My previous carrier is charging me for porting out and/or asks for a 30 day notice, how can I deal with this? Is it legal? ==

Unfortunately we have no control over the fees the losing carrier charges for porting out their numbers. Prior to submitting an order with us, please verify with them if there is any fee involved.

Regarding the 30 day notice, this is usually for Pay-as-you-go services. Since you were not charged for 30 days from the day you started your phone service with your carrier, you are responsible for payment of the 30 days following the cancellation of your account (which, in most cases, occurs due to number porting). This has always been stated in the terms of service of almost every carrier.
Some carrier contracts mention that the customer will “Pay for 30 days after the transfer is requested", and not after notice is given (by customer). The one who requests the transfer is the new carrier.
Unfortunately the CRTC (or FCC) do not regulate phone company policies.

== What is the difference between Geographical and National numbers? ==

Non-geographic numbers or Nationals are not tied to specific locations. Nationals can be directed to any existing landline, mobile or international number.
Because they are not restricted to a limited area, Nationals allow businesses to be flexible; they are important for businesses who aim to have a presence across the nation.

== What is a RespOrg? ==

The port for Toll Free numbers is a bit different from porting local numbers. RespOrg is the communication carrier responsible for managing your Toll free number(s) and they use the SMS800 system to do so.

== What are all of these acronyms: LOA, FOC, BTN, LSP, CSR, LSR, PON? ==

For a better understanding of the porting process, we provide the following list of the most common terms used in the Voip LNP Business:

LOA - Letter of Authorization. This is the form we will need to fill out when porting your number(s). This form gives us permission to request, on your behalf, to port your number(s) to a different phone provider.

FOC - Firm Order Confirmation. This is the date in which a phone provider will complete the port of a number(s).

BTN - Billing Telephone Number. This is the main telephone number listed on your account. Depending on what type of account you have, you could have just one BTN or you could have several. When porting numbers to VoIP.ms you want to be sure to ask your current phone provider what the BTN(s) is/are for the number(s) you wish to port.

LSP - Losing Service Provider (aka Losing Carrier). This is the phone provider that your number(s) is/are leaving from.

CSR - Customer Service Record. Every carrier has a record that has your number(s), address, and Billing Telephone Number (BTN)(s). Provides correct porting details for the numbers associated with an account. Please note that the information listed on the CSR may not be the same information listed on the billing portion of your account.

LSR - Local Service Request. This is the actual order request that the losing carrier will receive from the gaining provider. All of the information on this request must match the losing carrier’s (CSR) in order for them to issue a FOC date.

PON – Porting Order Number. This is the confirmation number that is created once the order has been sent to the losing carrier.

CLEC - Competitive Local Exchange Carrier or Upstream carrier. Most carriers are resellers from larger upstream carriers.

TN = Telephone Number.

TF = Toll Free Number.

EU = End User or Customer. This is you :)

NPA NXX = Number Plan Area, commonly called Area Code. NXX refers to the three digits of a phone number immediately following the area code. In the number (555) 777-0000, the NPA is “555” and the NXX is “777”.

== I am being asked for my PIN and IMEI why is that? ==

When porting a wireless / cell number, some extra information is needed. For US numbers you must provide the PIN/Password on the current account.
The PIN stands for Personal Identification Number (PIN) which it's usually a 4-digit number combination. PIN numbers are often used for wireless numbers to avoid the number being ported by accident to another carrier. You may ask the current carrier for the proper PIN to use.

For Canadian Wireless numbers, we will need only your account number; unless the account number and the number porting are the same (meaning it’s a prepaid account); then we will need the IMEI.
<br>
'''Also, for Canadian Wireless numbers, as soon as the losing carrier receives our order, they will send either an SMS or email to the owner regarding approval for the current port. Please note that once you receive this notice, you have 90 minutes to approve the port, otherwise the losing carrier will reject it.'''

== What is the IMEI? ==

The IMEI is the International Mobile Equipment Identity is a 15 digit number, usually unique, to identify mobile phones, as well as some satellite phones. It is usually found printed inside the battery compartment of the phone.
To retrieve the IMEI, enter *#06# and the IMEI will be displayed on your phone.

== When porting, I am being asked for information that I have never provided to my current carrier, why is that? ==

When porting your number you will be asked by our system to provide certain information which is important for our carriers to properly port your number(s). Some carriers may not use nor require the SSN, PIN, Name, Service address, etc when first subscribed with them; however, our carriers does require this information to process the order accordingly. This is the same when Porting Out, some carriers may ask you for information we don't request when opening an account with us.

== How do I Port Out my number? ==

If you have a DID number with VoIP.ms and wish to port it out to another provider, you need to always start this process on the new provider's side. They should advise what information is needed to start this process.

Once your new carrier confirms your number was ported out successfully and it is properly working on their end, please delete it from your account with us; you may do so by log in on your account -> DID Billing-> Delete number. You will also need to please click Yes on the pop-up window when deleting the number. ("Check here if you ported this number to another network").
In some cases we are also advised that your number was ported out, in which case we will remove it from your account and email you regarding so.

Please open a ticket to our LNP Department or send an email to ports@voip.ms to find out what is the port out information for your number or if you get a rejection.

== Can I block a Port Out from a customer of mine? ==

As per the FCC (for US) and the CRTC/CCTS (for Canada), the only reason for a Port Out to be rejected is if the information provided by the winning party does not match with what our carriers have on file.
As long as the winning provider submits the correct information, a number must be released.

== Can I port out a number I have purchased from your portal? ==

We allow port out requests for all our numbers. Please note; however, that in the case of numbers purchased from our stock, a port away fee may apply, case by case.

For more information about porting out your number, please email LNP Department at ports@voip.ms

== When Porting Out my number the new carrier requests the PIN, what is my PIN? ==

Please note that numbers that are ported into us or purchased from our portal, are not assigned any passwords/PINs. This could be a system rejection that the gaining carrier provides before sending the LSR to our underlying carrier.
If this number is being ported to a wireless provider, they may need to leave the PIN field blank or make up a PIN. If the port still gets rejected, kindly ask the winning carrier for both the PON and the exact reason and email us at ports@voip.ms for us to verify with our carriers.

== My current carrier says the number has already been released or the order has not been received on their side yet. ==

The porting process is dealt between CLECs and (sometimes) resellers. However, some resellers are not aware of the port, not even when the number has left their side. We have no reason why we should not send an order as long as all the proper information is provided. We will submit the order, most likely, on the same day; however, since our carrier works as well with some other upstream carriers, the order might take some time before reaching the losing party.
It is not odd that, if your order was rejected, your current carrier will not see it since most carriers do not save records of rejected orders.
Some carriers also say that the number has already been released/ported when in fact it has not. Our system is always monitoring when a number has been released without prior notice, if your number was in fact released, we will be notified about it and we will email you immediately after adding the number to your account, to avoid missing calls.

== I need my number to be ported on weekend or on a specific date, can I request this? ==

LNP Departments are closed on weekends; therefore no numbers can be ported during Saturdays or Sundays, nor holidays. Please note that if you need a specific date, this is only available for some US local, US TF numbers and Canada local numbers. You will need to leave a note on Step 5 Notes section when filling your porting request and we will ask our carrier if such date can be met. Please remember that this is not always possible; however, we will do our best to meet it.

== My port is now processing or has a FOC date, can I now cancel my number with the losing carrier to avoid any extra charges? ==

It is important to note that you must wait until the number is fully ported to our system (we will email you regarding so) before you can cancel the account with the old carrier. If the order gets cancelled before the number is fully ported, you might get a rejection or even lose the number. Please be cautious.

== Why are purchased numbers cheaper than ported numbers? ==

This is because porting a number involves different carriers that must be paid for the transfer. Also, it is easier to purchase a number and configure it than to transfer an existing number from another carrier.

== My number has been disconnected by my current carrier and I am not receiving any calls, has it ported? ==

Please note that the number will always belong to the current provider until we email you regarding its completion. The number must be active at all times during the porting process. Disconnected numbers are not portable. If the losing carrier disconnected the number claiming that it has ported, you must verify if you have received a completion notice from us. If not, you must contact the current carrier and ask them to reactivate the number as soon as possible. Remember that the number is still on their end, since it has not ported.
Some carriers may disconnect the number just to stop the port and then activate it again on their side.

== My porting process has been completed and I have enabled SMS on my number, why can't I receive messages yet? ==

The SMS feature can take up to 48 hours (24 hours in average) after the porting process has been completed to become fully active. Please allow this much time before fully testing the SMS functionality on your recently ported in number.

== Now that the number has been ported to VoIP.ms, who cancels the old account? ==

Once we confirm the number has been successfully ported to us, check to see if your account is in fact closed and you are not continuing to be charged by the old carrier. If the account wasn't closed, please contact the losing carrier and ask them to cancel your old account if it's no longer useful to you anymore. This is to avoid any extra charges, as some carriers still show the ported number on their end, even when the number was ported out.
Please note that the cancellation can only be done by the customer since he/she is the one paying for the old carrier's services. We can't contact them nor cancel any services/lines with them.
Some carriers might say otherwise just to keep on billing you. Please demand the cancellation of the old account if it's no longer useful to you.
Note that neither your account with us nor the number will be affected by this cancellation, since they are now with us.

== I currently have a CNAM on my number, when porting will I keep it? ==

If you have a CNAM with the current carrier when porting your number, it is most likely that the current CNAM is deleted when the transfer is completed, showing some random word such as the number itself, customer's first or last name or simply “unknown”. In some special cases, the CNAM is kept as it was.

To avoid this, please verify if your number can have CNAM updated before starting the porting process. If so, after the number is ported, please test your number to verify your CNAM values and if they are not what you wish, contact our Support Staff ( Support@voip.ms ) to have the CNAM updated.

== At what point and how can I configure my porting number? ==

When the FOC is received, your number will be added to our system. From that point, you can configure it and prepare it for the day the port completes. Your number will be reachable from anyone on our network at this time. Remember that if you need further assistance with your configuration, you can always open a ticket to our Support Staff who will gladly help you.

== Pro Bonus Tip ==

A pro tip we can share to avoid disruption when porting numbers is to kindly ask your current carrier to do a temporary forward to VoIP.ms temporary numbers you may purchase on our portal beforehand starting the porting process, this way, you will now miss any calls at all!

[[Category: Guides]]

Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)

2022-04-06T16:29:47Z

Bernie:

Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)

2022-04-06T14:55:37Z

Bernie:

Blog

2022-04-06T07:09:30Z

Bernie: /* B */

{| width="100%"
|- valign="top"
|
=== A ===
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_an_ATA%3F ATA: Back to Basics, what is an ATA?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Audio Conference: Ways to Hold Effective Conference Call Meetings]
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call Audio Conference: 3 Benefits of VoIP Conference Call]
|

=== B ===
* [https://wiki.voip.ms/article/VoIP_%E2%80%93_Bring_Your_Own_Device_(BYOD) BYOD: VoIP – Bring Your Own Device (BYOD)]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP.ms_for_Businesses_and_How_to_Configure_Them Business: 5 Most Used Features of VoIP.ms for Businesses and How to Configure Them]
* [https://wiki.voip.ms/article/Instantly_Boost_Your_Customer_Experience,_Allow_Your_Customers_To_Text_You Boost Your Customer Experience, Allow Your Customers to Text You]
* [https://wiki.voip.ms/article/Benefits_of_Becoming_a_VoIP.ms_Managed_Service_Provider_(Reseller) Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)]
|

=== C ===
* [https://wiki.voip.ms/article/What_Is_CNAM_and_How_to_Leverage_It_for_Your_Business%3F CNAM: What Is CNAM and How to Leverage It for Your Business?]
* [https://wiki.voip.ms/article/3_Reasons_Why_Cloud_Computing_Is_Necessary_For_Your_Business Cloud: 3 Reasons Why Cloud Computing Is Necessary for Your Business]
* [https://wiki.voip.ms/article/Cloud_Communications_%E2%80%93_Increasing_Customer_Acquisition_and_Retention_for_Startups Cloud: Cloud Communications – Increasing Customer Acquisition and Retention for Startups]
* [https://wiki.voip.ms/article/Why_Moving_to_Cloud_Improves_Business_Communication%3F Cloud: Why Moving to Cloud Improves Business Communication?]
* [https://wiki.voip.ms/article/Why_it_is_the_right_time_to_move_to_cloud-based_phone_system%3F Cloud: Why it is the right time to move to a cloud-based phone system?]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F Customization: How to Improve Your Customer Experience with Custom Music on Hold?]
* [https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business Customization: 5 Examples of How to Use Custom Music on Hold in Your Business]
|- valign="top"
|

=== D ===
* [https://wiki.voip.ms/article/Direct_Inward_System_Access_(DISA) DISA: Direct Inward System Access (DISA)]
* [https://wiki.voip.ms/article/Deep_Dive_into_North_American_Numbering_Plan Deep Dive into North American Numbering Plan]
* [https://wiki.voip.ms/article/Deep_Dive_into_Codecs Deep Dive into Codecs]
* [https://wiki.voip.ms/article/Deep_Dive_Into_PoE_Troubleshooting Deep Dive into PoE Troubleshooting]
|

=== E ===
* [https://wiki.voip.ms/article/Understanding_VoIP_Encryption_%E2%80%93_SIP-TLS_%26_SRTP Encryption: Understanding VoIP Encryption – SIP-TLS & SRTP]
* [https://wiki.voip.ms/article/Enhanced_911_and_VoIP E911: Enhanced 911 and VoIP]
* [https://wiki.voip.ms/article/Kari%27s_Law_and_Ray_Baum_Act E911: Kari's Law and Ray Baum Act]
* [https://wiki.voip.ms/article/VoIP.ms_Essentials_to_Work_from_Home Essentials: VoIP.ms Essentials to Work from Home]
* [https://wiki.voip.ms/article/Back_to_Basics_-_What_is_Elastic_SIP_Trunking Back to Basics: Elastic SIP Trunking]
* [https://wiki.voip.ms/article/E911_vs._Traditional_911_%E2%80%93_How_Does_It_Differentiate%3F: E911 vs. Traditional 911]
* [https://wiki.voip.ms/article/What_Is_ENUM%3F: ENUM, What is ENUM?]
* [https://wiki.voip.ms/article/Essentials_to_Internet_of_Things_Security Essentials to Internet of Things Security]
* [https://wiki.voip.ms/article/Ensuring_the_Security_of_Your_Calls Ensuring the Security of Your Calls]
|- valign="top"
|

=== F ===
* [https://wiki.voip.ms/article/Fax_over_IP_(FoIP)_using_T.38_Protocol Fax: Fax over IP (FoIP) using T.38 Protocol]
* [https://wiki.voip.ms/article/Sending_Faxes_via_Email_with_VoIP.ms Fax: Sending Faxes via Email with VoIP.ms]
|- valign="top"
|

=== G ===
* [https://wiki.voip.ms/article/5_Advantages_that_VoIP_has_over_Traditional_Phone_Services General: 5 Advantages that VoIP has over Traditional Phone Services]
* [https://wiki.voip.ms/article/The_Benefits_of_a_Pay-as-You-Go_VoIP_Provider General: The Benefits of a Pay-as-You-Go VoIP Provider]
* [https://wiki.voip.ms/article/5_Key_Features_for_Businesses General: 5 Key Features for Businesses]
* [https://wiki.voip.ms/article/4_Tips_for_IT_Professionals_Migrating_into_VoIP General: 4 Tips for IT Professionals Migrating into VoIP]
* [https://wiki.voip.ms/article/The_Importance_of_VoIP_for_Customer_Service General: The Importance of VoIP for Customer Service]
* [https://wiki.voip.ms/article/Innovative_Uses_of_VoIP_in_an_Office_Environment General: Innovative Uses of VoIP in an Office Environment]
* [https://wiki.voip.ms/article/Cold_vs_Warm_Call_Transfers General: Cold vs. Warm Call Transfers]
* [https://wiki.voip.ms/article/The_Advantage_of_VoIP_for_Small_Business_or_for_Entrepreneurs General: The Advantage of VoIP for Small Business or for Entrepreneurs]
* [https://wiki.voip.ms/article/Applications_of_VoIP_for_Multi-Location_Businesses General: Applications of VoIP for Multi-Location Businesses]
* [https://wiki.voip.ms/article/Role_of_VoIP_in_Healthcare General: Role of VoIP in Healthcare]
* [https://wiki.voip.ms/article/5_Advantages_of_Mobile_Workforce General: 5 Advantages of Mobile Workforce]
* [https://wiki.voip.ms/article/Ways_to_Take_the_Fear_Out_of_VoIP General: Ways to Take the Fear Out of VoIP]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP General: Impact of 5G on VoIP]
* [https://wiki.voip.ms/article/Key_Questions_to_Ask_When_Devising_a_Unified_Communication_Strategy General: Key Questions to Ask When Devising a Unified Communication Strategy]
* [https://wiki.voip.ms/article/4_Benefits_of_Unified_Communications_(UC) General: 4 Benefits of Unified Communications (UC)]
* [https://wiki.voip.ms/article/Voice_over_IP_(VoIP)_vs._Analog_Phone_Systems_(POTS) General: Voice over IP (VoIP) vs. Analog Phone Systems (POTS)]
* [https://wiki.voip.ms/article/4_Signs_You_Need_to_Make_a_Switch/Upgrade_to_a_VoIP_Phone_System General: 4 Signs You Need to Make a Switch/Upgrade to a VoIP Phone System]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F General: On-Premise vs. Hosted VoIP?]
* [https://wiki.voip.ms/article/Myths_about_VoIP General: Myths about VoIP]
* [https://wiki.voip.ms/article/Five_Facts_about_Voice_over_Internet_Protocol_(VoIP) General: Five Facts about Voice over Internet Protocol (VoIP)]
* [https://wiki.voip.ms/article/New_to_VoIP%3F_Here%E2%80%99s_how_it_works! General: New to VoIP? Here’s how it works!]
* [https://wiki.voip.ms/article/Is_Voice_over_Internet_Protocol_(VoIP)_Reliable%3F General: Is Voice over Internet Protocol (VoIP) Reliable?]
* [https://wiki.voip.ms/article/Why_Should_Companies_Move_to_Voice_over_Internet_Protocol_(VoIP)%3F General: Why Should Companies Move to Voice over Internet Protocol (VoIP)?]
* [https://wiki.voip.ms/article/How_to_improve_office_mobility%3F General: How to Improve Office Mobility?]
* [https://wiki.voip.ms/article/Difference_Between_an_ATA,_a_Softphone,_an_IP_Phone_and_a_PBX_and_Which_is_the_Best_Option_for_You%3F General: Difference Between an ATA, a Softphone, an IP Phone, and a PBX and Which is the Best Option for You?]
* [https://wiki.voip.ms/article/3_Ways_VoIP_Enhances_your_Communications General: 3 Ways VoIP Enhances your Communications]
* [https://wiki.voip.ms/article/How_to_Create_a_Business_Phone_Number_That_is_Easy_to_Remember General: How to Create a Business Phone Number That is Easy to Remember]
* [https://wiki.voip.ms/article/Going_Away_for_a_Few_Months_and_You_Do_Not_Want_to_Lose_Your_Phone_Number%3F Going Away for a Few Months and You Do Not Want to Lose Your Phone Number?]
|

=== H ===
* [https://wiki.voip.ms/article/How_a_Modern_Billing_Solution_Helps_your_Business_Retain_More_Customers How a Modern Billing Solution Helps your Business Retain More Customers]
* [https://wiki.voip.ms/article/How_to_leverage_SMS_directly_in_Microsoft_Teams How to leverage SMS directly in Microsoft Teams]
* [[How_Important_Bandwidth_Is_to_Your_VoIP%3F | How Important Bandwidth is to your VoIP?]]
* [https://wiki.voip.ms/article/How_to_use_IP_authentication_with_a_Sub_Account How to Use IP Authentication with a Sub Account]
* [https://wiki.voip.ms/article/How_to_Improve_Your_Customer_Experience_with_Custom_Music_on_Hold%3F How to Improve Your Customer Experience with Custom Music on Hold?]
* [https://wiki.voip.ms/article/How_To_Successfully_Port_Your_Number_to_VoIP.ms_and_Avoid_Common_Pitfalls%3F How To Successfully Port Your Number to VoIP.ms and Avoid Common Pitfalls?]
|

=== I ===
* [https://wiki.voip.ms/article/5_Facts_about_IVR_Every_Business_Owner_Should_Know IVR: 5 Facts about IVR Every Business Owner Should Know]
* [https://wiki.voip.ms/article/The_Do%27s_and_Don%27ts_of_IVR_Scripts IVR: The Do's and Don'ts of IVR Scripts]
* [https://wiki.voip.ms/article/Tips_for_Creating_Perfect_Welcome_Greeting IVR: Tips for Creating Perfect Welcome Greeting]
* [https://wiki.voip.ms/article/Benefits_of_Auto_Attendants_(IVR) IVR: Benefits of Auto Attendants (IVR)]
* [https://wiki.voip.ms/article/Why_You_Should_Update_the_Firmware_on_Your_IP_Phone IP Phone: Why You Should Update the Firmware on Your IP Phone]
* [https://wiki.voip.ms/article/Back_to_Basics:_What_is_an_IP_Phone%3F IP Phone: Back to Basics: What is an IP Phone?]
* [https://wiki.voip.ms/article/Instantly_Boost_Your_Customer_Experience,_Allow_Your_Customers_To_Text_You Instantly Boost Your Customer Experience, Allow Your Customers to Text You!]
* [https://wiki.voip.ms/article/Introduction_to_Internet_of_Things Introduction to Internet of Things]
* [[In_Unified_Communications_and_Collaboration_Solutions,_Security_and_Usability_Should_Go_Hand_In_Hand | In unified Communications and Collaboration Solutions, Security and Usability Should Go Hand In Hand]]
* [https://wiki.voip.ms/article/Impact_of_5G_on_VoIP Impact of 5G on VoIP]
|- valign="top"
|

=== J ===
*
|

=== K ===
*
|

=== L ===
* [https://wiki.voip.ms/article/Let%27s_Encrypt_Certificate_Expiration Let's Encrypt Certificate Expiration]
* [https://wiki.voip.ms/article/Latency..._The_Problem_You_Might_Have_Not_Been_Aware_Of Latency... The Problem You Might Have Not Been Aware Of]
|- valign="top"
|

=== M ===
* [https://wiki.voip.ms/article/Messaging:_Can_You_Text_Through_VoIP%3F Messaging: Can You Text Through VoIP?]
* [[Modernize_Your_Digital_Receptionist | Modernize Your Digital Receptionist]]
|

=== N ===
*
|

=== O ===
* [https://wiki.voip.ms/article/Ways_to_Stay_Connected_During_a_Power_Outage Power Outage: Ways to Stay Connected During a Power Outage]
* [https://wiki.voip.ms/article/On-Premise_vs_Hosted_VoIP%3F On-Premise Vs Hosted VoIP?]
|- valign="top"
|

=== P ===
* [https://wiki.voip.ms/article/Back_to_Basics_%E2%80%93_What_is_a_PBX%3F PBX: Back to Basics – What is a PBX?]
|

=== Q ===
*
|

=== R ===
* [https://wiki.voip.ms/article/How_to_Prevent_Robocalls_with_Nomorobo%3F Robocalls: How to Prevent Robocalls with Nomorobo?]
* [https://wiki.voip.ms/article/The_Benefits_of_Ring_Groups Ring Groups: The Benefits of Ring Groups]
* [https://wiki.voip.ms/article/5_Most_Used_Features_of_VoIP_for_Residential_and_How_to_Configure_Them Residential: 5 Most Used Features of VoIP for Residential and How to Configure Them]
* [https://wiki.voip.ms/article/Back-to-Basics:_What_Are_Communication_REST_APIs%3F Back to Basics: What Are Comunication REST APIs?]
|- valign="top"
|

=== S ===
* [https://wiki.voip.ms/article/How_to_Leverage_Sequences_Feature Sequences: How to Leverage Sequences Feature]
* [https://wiki.voip.ms/article/How_to_Make_the_Move_from_ISDN_to_SIP%3F SIP: How to Make the Move from ISDN to SIP?]
* [https://wiki.voip.ms/article/Now_is_the_Right_Time_to_Move_from_PRI_to_SIP! SIP: Now is the Right Time to Move from PRI to SIP!]
* [https://wiki.voip.ms/article/5_Benefits_of_SIP_Trunking SIP: 5 Benefits of SIP Trunking]
* [https://wiki.voip.ms/article/Back_to_Basics,_What_is_a_Softphone_and_How_to_Leverage_It%3F Softphone: Back to Basics, What is a Softphone and How to Leverage It?]
* [https://wiki.voip.ms/article/3_Key_Features_to_Enhance_the_Security_of_Your_Voip.Ms_Account Security: 3 Key Features to Enhance the Security of your VoIP.ms Account]
* [https://wiki.voip.ms/article/What_is_are_SBCs_(Session_Border_Controllers)_and_what_are_their_benefits%3F What Are SBCs (Session Border Controllers) and What Are Their Benefits?]
* [https://wiki.voip.ms/article/Benefits_of_SMS/MMS_Campaigns_vs._Email_Marketing Benefits of SMS/MMS Campaigns vs. Email Marketing]
* [https://wiki.voip.ms/article/How_to_Generate_Leads_with_SMS/MMS%3F How to Generate Leads with SMS/MMS?]
|

=== T ===
* [https://wiki.voip.ms/article/Benefits_of_Having_a_Toll-free_Number_for_Your_Business Toll-Free: Benefits of Having a Toll-free Number for Your Business]
* [https://wiki.voip.ms/article/3_Key_Features_to_Take_Advantage_of_VoIP.ms_when_Traveling Travel: 3 Key Features to Take Advantage of VoIP.ms when Traveling]
* [https://wiki.voip.ms/article/Back-to-Basics:_What_Is_TOTP TOTP - Back to Basics, What is TOTP?]
* [https://wiki.voip.ms/article/TCP_vs_UDP_for_VoIP TCP vs UDP for VoIP]
|

=== U ===
* [https://wiki.voip.ms/article/Understanding_PBX_and_Making_the_Right_Choice_for_Your_Business Understanding PBX and Making the Right Choice for Your Business]
|- valign="top"
|

=== V ===
* [https://wiki.voip.ms/article/What_Is_Virtual_Fax_and_How_Does_It_Work%3F Virtual Fax - What is Virtual Fax and How Does it Work?]
|

=== W ===
* [https://wiki.voip.ms/article/What_Is_the_Right_Voip_Provider_for_You,_Pay-As-You-Go_or_a_Pay-Per-Seat%3F What Is the Right VoIP Provider for You, Pay-As-You-Go or a Pay-Per-Seat?]
* [https://wiki.voip.ms/article/What_is_SMPP_and_How_to_Leverage_It%3F What Is SMPP and How to Leverage It?]
* [https://wiki.voip.ms/article/Ways_to_Hold_Effective_Conference_Call_Meetings Ways to Hold Effective Conference Call Meetings]
|

=== X ===
*
|- valign="top"
|

=== Y ===
*
|

=== Z ===
*
|

=== # ===
* [https://wiki.voip.ms/article/3_Benefits_of_VoIP_Conference_Call 3 Benefits of VoIP Conference Call]
* [https://wiki.voip.ms/article/5_Examples_of_How_to_Use_Custom_Music_on_Hold_in_Your_Business 5 Examples of How to Use Custom Music on Hold in Your Business]
* [https://wiki.voip.ms/article/10_Examples_of_IoT_Devices 10 Examples of IoT Devices]
|}

__NOTOC__

Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)

2022-04-06T06:42:18Z

Bernie:

Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)

2022-04-06T06:30:55Z

Bernie:

Benefits of Becoming a VoIP.ms Managed Service Provider (Reseller)

2022-04-06T06:30:19Z

File:Msp02.jpg

2022-04-06T06:16:23Z

Bernie: