'''
== Account Settings ==
'''

The account settings Page is one of the most important pages on your customers portal, it will help you out as its name points out, to set all the proper ways to use your account, and that will affect the global settings on your account, from Device type, to routing and even security of your account.
You will be able to access your account settings by unfolding the Main Menu.

On your Account settings page you will be able to set many important changes like

*Routing: Where you will be able to choose your route for outgoing calls(value or premium) along with the Carrier for your Toll free calls.

*Account Restrictions: This is one of the most important settings label. It will help you out setting how long you can stay on a local or international call, and also you will be able to select which countries are allowed for you, to call out, or if you do not want to make international calls, you can lock them too. As a personal recommendation, I strongly suggest you to check this label first, and make sure to make the proper changes, so in case that your account or sub account gets compromised, these options will limit the access of the account.

*General: Here you will set your dialing mode, your caller Id, your voice mail associated to your main account and also enable the music on hold.

*Security: This is where you will be able to change your Customers portal password, and your main SIP/IAX password, also you can enable the option of displaying the passwords on the customers portal, in case that you need it.

*Inbound settings: This is very important, here is where you will set your device and SIP or IAX protocols for inbound calls. If you have not set the proper device here, you wont be able to receive calls.

*Notifications: This is optional, you can set an amount here, and whenever you are below that amount, you will receive a notification from our system, to a specified email address. It is set by default to $10.

*Default DID routing: These settings define the Preconfigured Routing Options which are applied to new DIDs when they are ordered.
However, when you order new DIDs, you will also be able to change the settings for the DIDs in the order page.

*Newsletter: You can enable this option if you want to receive newsletters from VOIP.ms.

*Advanced: These are the advanced settings used by the systhem when you make or recive calls. You can select the Type of NAT, the DTMF Mode and the Codecs used by the main account.

[[File:Account settings.png]]

== Account Routing ==
These settings define the routes the system will use when you place calls to either USA48, Canada, Toll Free or International Numbers.

For Canada and USA there are two available options:

'''Value''' is the greatest price for Canada and USA. This permit us to offer Canada starting as low as 1/2 cent per minute, depending on location, and USA at a flat rate of 1.05 cent. Our value rate is of the best quality we could find and targeted at end users and resellers who are looking for the best wholesale prices without any volume commitment. CallerID pass-through is not always guaranteed to work on this route.

'''Premium''' has a flat rate of 1.25 cent for both USA48 and Canada and is routed through established and renowned tier-1 carriers always delivering the same level of quality, at a price that is a little higher than our value option. This price is intended to end-users with critical business calls or resellers who are willing to pay a little more for assured quality, but still less than other US48 tier-1 providers. CallerID pass-through is guaranteed for this route.

For International numbers (Outside of USA48 and Canada) there are also two available options:

'''Value''' is the greatest price we could find. Our value rate is of the best quality we could find and targeted at endusers and resellers who are looking for the best wholesale prices without any volume commitment.

'''Premium''' is routed through established and renowned tier-1 carriers that can deliver the same a higher level of quality to some destinations, at a price that is a little higher than our value option. This setting is intended to end-users with critical business calls or resellers who are willing to pay a little more for assured quality.

'''Toll Free Routing''': This define the route the system will use when you place a Toll-Free call to Canada or USA.

For Toll free calls routing, the available options are:

'''Value''' is free to use. CallerID passthrough and quality is not always guaranteed and the route is offered.

'''Premium''' calls has a cost of 1.06 cent per minute. It offers a better CallerID passthrough and overall quality.

The final setting on the Account routing label is the Toll Free Carrier, which defines the type of carrier that will be used when you dial a toll-free number.

For example: this feature can be useful for west based Canadian customers who wish to use the Seattle server but have their toll-free termination calls go through a Canadian carrier.

These are the available options:

'''Server Default:''' The Carrier for the termination of your toll-free call will be chosen depending on the geographical location of the server. American Servers will dial through an American Carrier and Canadian servers will use a Canadian Toll-Free carrier.

'''American Carrier:''' Your Toll-Free calls will always go through an American Carrier, even if you use a Canadian server.

'''Canadian Carrier:''' Your Toll-Free calls will always go through a Canadian Carrier, even if you use an American server.

== Account Restrictions ==

These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.[[File:Account Restrictions.jpg]]

'''Allow 411 dialing'''

When enabled, users can Dial 411 for directory assistance at the cost of $0.99 per call. Please note that XXX-555-1212 is disabled on our system. The only way to reach directory assistance is by dialing 411.

'''Allow International Calls'''

When Disabled, calls placed to destinations outside USA/Canada will be automatically rejected. Please noticed that for new accounts, this option is set to "No", by default.
You can choose while enabling it, to apply it just for the main account, or globally.

'''Max. Call Time for US48/Canadian Calls'''

Are you worried about spending too much on a call? Set the maximum time for calls to US48/Canada Numbers with this option. If a call to a US48/Canada Number exceeds the maximum time, it will be automatically hung up.

'''Max. Call Time for International Calls'''

Just as the US48/Canadian calls option,this will set the maximum time for calls to International Numbers. If a call to an International Number exceeds the maximum time, it will be automatically hung up.

'''International Amount Restriction'''

Still worried about how much will you spend on International calls? Here, you will be able to set the maximum amount per minute for calls to International Numbers. If the minute rate for an International Number exceeds the maximum amount, the call will not be connected.

'''Allow Calls to Countries'''

Here you can select Regions or Specific Countries to allow calls.
In order to allow calls to a specific country you can click the name of the region to expand the countries within it and check the box next to the country.
If you want to select a complete region you can check the box next to its name and all countries within that region will be selected.
You can also select all countries by checking the box next to 'Allow All'.
Move the mouse over the name of a specific region to see the a list of selected countries.
You need to click the 'Save' button to save your changes.
If you call to a country not allowed in this section, the call will not be connected.
Please note that if you have international calls disabled, it will prevent calling to the international countries you have enabled in this list.

Remember to always click on "Apply all" once that you are done with all the changes.

Account Settings

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Angelmiramon: /* Account Settings */

Cisco IP Phone 7940/7960

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Angelmiramon: /* Configuration Details */

[[File:Cisco_7960g.png|300px|thumb|left|Cisco IP Phone 7940/7960]]
<div style="width:100%;overflow:hidden;clear:both"></div>

==Configuration Details==

1. Press '''**#''' to unlock the '''Configuration Protection'''

2. Press '''Settings''' button

3. Go to '''"Network Configuration"''' to set the IP connectivity

4. Go to SIP Configuration

5. Select Line 1

* In '''Name''' and '''Authentication Name''' enter your VoIP.ms username(e.g. 100000)

* Enter your VoIP.ms password

* Enter atlanta.voip.ms as '''Proxy Address'''

* Configure '''Preferred Codec''' to g729a

* Press '''Back''' and then '''Save''' to apply changes.

***As an additional recommendation, Set "NAT enabled" to Yes, and on the "NAT address" parameter, enter the IP address of Router or firewall if, any.

Account Settings

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Angelmiramon: /* Account Settings */

Account Settings

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Angelmiramon: /* Account Settings */

Account Settings

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Angelmiramon: /* Account Settings */

File:Account Restrictions.jpg

2011-05-17T17:10:31Z

Angelmiramon: These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.

These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.

Account Settings

2011-05-13T14:49:58Z

Angelmiramon: Created page with "''' == Account Settings == ''' The account settings Page is one of the most important pages on your customers portal, it will help you out as its name points out, to set all the..."

File:Account settings.png

2011-05-13T13:57:38Z

Angelmiramon: A sample of the Account settings menu.

A sample of the Account settings menu.

Getting Started

2011-05-12T20:41:55Z

Angelmiramon: /* Why would I want a Sub Account? */

This is a simple article to help you get started using [http://voip.ms Voip.ms] services.

I established an account recently and had a number of questions when I first signed up. Some of those questions were answered by support staff either through Live Chat, or via the ticketing system (which is linked to support@voip.ms). Many other questions were answered by searching on various forums and web sites.

== Signing up for an account ==

Signing up for an account is FREE. You do not need to complete any credit card details to open an account. Simply visit the [https://www.voip.ms/signup.php signup page] and complete the required information. After signing up you will have to activate your account by clicking the link in your activation email.

== First Log In ==

When you first [https://www.voip.ms/m/login.php log in] you may be overwhelmed by the sheer amount of menu options that are available. Don't worry...as you spend more time on the Customer Portal you will become familiar with the how the system works.

The Portal Home Page (the page you get to after logging in) shows you some important information, starting with your Main Username. Interestingly I was able to register my ATA with that username. So if my Main Username was 123456 then you could register an ATA or softphone to 123456@servername.voip.ms. However this '''does not''' allow you to receive incoming calls. So your next step will be to create an extension. In Voip.ms these are called SubAccounts.

== Creating a Sub Account ==

I recommend creating 2 sub accounts so you can ensure that everything is working well. There is no charge for creating sub accounts. On the main menu, select Sub Accounts --> Create Sub Account. Enter in the details. Once the account is created, go ahead and create a second sub account.

Important Note : Your SIP login details for your sub accounts will be slightly different than your direct SIP URI to your extension. Here is an example from my configuration.

Sub Account : 123456_101
Sip Proxy : servername.voip.ms
SIP URI : 1234561@servername.voip.ms

Don't get caught out by this! If you can't connect your ATA / Ip / Soft phone to your sub account, check these details!

Once you have registered your devices to 2 sub accounts, you can call between them. You want to make sure this is working fine. For my testing, I registered ext 101 to my ATA, and ext 109 to my iPhone (using one of the many free softphones available from App Store). When I dialed 101 from my softphone on the iPhone, I was immediately connected to the ATA in my house.

You can always check the status of your ATA / softphones on the Portal Home Page (see Main Menu --> Portal Home). If you look at your list of Sub Accounts near the bottom of the page, you will see if they are registered or not.

== Why would I want a Sub Account? ==

If you want to receive incoming calls from other SIP devices or VOIP providers, you will need a sub account as you will now have a SIP URI that accepts incoming calls.

You can also have the sub accounts based on different continents! So let's say you live in New York, but your parents live in Seattle, and your Aunt lives in England. You can create a sub account for each of them. Let's say your sub account is set up as extension 101, you parents as 102, and your aunt as 103. To call each other, you would simply pick up the phone and dial the 3 digit extension number. There would be no charge for this call as it is considered an internal call.
Just remember that every sub account should be registered to the same server, otherwise the internal calls wont work.

If you work from different locations, you might want to set up an extension in each physical locations. Have an ATA & phone hooked up in your home, and an IP phone on your office desk for example.

Basically, you can think of sub accounts as additional extensions to setup additional devices or systems on your VOIP network.

There are many reasons to use your Sub Accounts!

== Adding Funds ==

In order to purchase DIDs, make outbound calls and so on, you will need to add funds to your account. This is a very simple procedure. Just click on Finances --> Add Funds in the menu system. Make a payment with your Credit Card or Paypal account. The minimum is $25. As Voip.ms operates a prepay service, you will notice your funds deplete as you use their paid services. However there is a good chance that your initial $25 deposit will last a lot longer paying for voip.ms services than your local phone company!!!

There are 2 additional payment options such as Bank wire and Western Union, you can ask the voip.ms staff for all the details regarding.

== Getting a DID number ==

Next thing on my list was to choose a DID number. A DID number (DID) is a "regular" landline telephone number. As I was creating a new business venture and wanted a separate telephone number for the business (rather than handing out my home number) I purchased a DID. This would give me a nromal phone number that could be dialed from any standard telephone (landline, cell, payphone etc).

Voip.ms have a fantastic selection of DIDs and extremely competitive rates. For example a 415 area code (San Francisco, California) would cost $0.99 per month + 1 cent per minute for each incoming call, or $4.95 inclusive of incoming calls (up to 3500 minutes per month, intended for residential use).

If you wish, you can choose to enable Caller Line ID (CNAM) lookups on your DID. This is completely optional. A CNAM lookup checks the telephone number that is calling against a database and returns the name of the calling party. If you do not make use of this, you will still see the person's telephone number on your display, just not their name.

I wanted a Toll Free number for my business. It costs me $0.99 (yes, 99 cents) a month, plus 2.4 cents per minute for incoming calls from the lower 48. 8c per minute for incoming from Canada, and a little more for calls coming from Puerto Rico or Alaska. However, as is typical with Voip.ms, I had other options available. If I was going to receive a lot of toll free calls from Canada or Alaska, I could have chosen to get the DID from the Canadian carrier. All incoming calls would then have cost 3.2 cents per minute, although the monthly cost would have increased to $1.49 per month!

It is worth noting that when you set up a DID number with voip.ms, you will also get a new SIP URI. In North America, the DID number is used (without the leading 1) in combination with your chosen server. For example if your DID was 1-555-0199-3333 and you were registered with the New York server your newly assigned SIP URI would be 5550199333@newyork.voip.ms although you may find that 5550199333@sip.voip.ms works as well.

When you order your DID, you can tell voip.ms what to do with calls that come in on that number. You can have it route directly to one of your sub accounts. So your aunt in England can have a regular New York landline number that is routed to her extension (103 in the example above). Then when you are on your cell walking around Manhattan and want to ask your aunt a question, you dial a local number to you, but her phone rings in England. Of course you may want a DID that routes directly to your Voip phone at home, or in your office. Perhaps you would rather have all calls go to Voicemail and then be emailed to you, or maybe you would like to set up an IVR menu ("press 1 to speak with Sales, 2 for Customer Service..."). I set up my toll free number to forward calls to my cell and to my IP phone between the hours of 9-5EST. Outside those hours, the calls go to Voicemail automatically and my phones don't ring :-)

== Outbound Calls ==

In the Voip industry, outbound calls are known as termination. The termination rates at voip.ms are very low, and you can choose to send your calls over the value route or premium route.

The Value Route generally offers lower rates, and monitoring may not be as good. I have been using the value rates since I signed up, and have had no trouble with them.

The Premium Route offers higher call quality, but if you are mostly calling within the US & Canada you may be fine on the value route. Caller ID is also guaranteed on Premium routes.

Users who regularly make calls to the Middle East and Far East have reported that the Premium routes provide excellent service, whereas the Value Routes may or may not work as well.

You would expect that Premium routes would always be more expensive than Value routes, however this is not necessarily the case. Here are a few sample taken from the [https://www.voip.ms/m/rates/rates_premium.php Rates] pages as of May 2011.

Premium to US = 1.25 cents per minute. Value to US = 1.05 cents per minute.
Premium to Canada = 1.25 cents per minute. Value to Canada = 0.52 cents per minute (yes, that's half a cent).
Premium to UK = 0.7 cents per minute. Value to UK = 0.79 cents per minute.
Premium to Japan = 10 cents per minute. Value to Japan = 2.5 cents per minute.

Different termination rates may apply for calling cell phones in other Countries. The rates pages list all the various rates for different cell providers in each Country.

== Conclusion ==

I hope this Getting Started Guide will serve as a useful "how to setup voip.ms" how to guide for new users. Existing users, please feel free to add more to this wiki!!!