VoIP.ms Wiki - User contributions [en]

Order a DID Number

2013-06-02T21:05:04Z

Allen voipms: Edited and reviewed.

DID (Direct Inward Dialing) Numbers are used to receive incoming calls using a Voice over IP (VoIP) service. These phone numbers may be called from regular phones and cell phones in most cases. So whether you are a local, national, or global business, you can use your DID numbers.

Also keep in mind that DID numbers are only required for the purpose of receiving calls. In order to make an outgoing calls you would require to configure your VoIP.ms Credentials on a device, softphone or app of your choice and count with a positive balance on your account. 
=Order DID=

You can order a DID Number at your Customer Portal >> Manage DID >> Order DID. 

[[File:Order.JPG|400px]]

There you can find the following options:

'''Local Numbers:''' You can choose numbers from USA and Canada.

'''International Numbers.''' These numbers belongs to a particular country and particular city.

'''Toll Free Numbers:''' You can choose TF numbers from US, Canada, US+Canada or international numbers.

'''iNum DIDs:''' It is a global phone number, it doesn't belongs to a particular country, or even a particular city.

'''National Numbers (Non Geographical):''' These numbers belongs to a particular country but not to a particular city and they can only be reached with a land line from that country.

'''Virtual SIP Numbers:''' These numbers can only be reached via "SIP URI" over internet.

'''DIDs with Virtual PRI (Per Channel):''' Available on request - Please send an e-mail to sales@voip.ms for a quote.

[[File:Order2.JPG|400px]]

===Choose a DID number===
Once you have selected the desired type of number, you may select the country/state for your DID order (when it applies) and then select a number from the list if they are available, and you will be able to see the incoming plan and the setup fee before buying it.

You can also refine a DID Number search by using the "Contains", "Starts with" or "Ends with" options on the Search Field of that same screen. The available numbers fulfilling this criteria should be displayed if there is any.

[[File:Order3.JPG|600px]]

=== Choose an incoming plan for your DID ===
You could choose between 2 different plans for incoming calls:

* The Per Minute Plan, which charges a monthly fee and a fixed fee for every minute the call lasts.
* And the Flat Rate Plan, which is intended for Residential Usage only and includes 3500 incoming Minutes per month.

[[File:Order4.JPG|600px]]

===Finish your DID order===
After this you just have to select the Main Routing, Point of Presence, Failover measures and other optional features for your new number and click on the button "Order DID" to finish this process.

Once you successfully purchased a DID Number an e-mail will be sent to the e-mail associated with your VoIP.ms Account confirming this action.
[[File:Order5.JPG|600px]]

----

==Start a DID Back order==
In case there is no number available in stock, you can start a backorder process and a random number can be delivered to your account.

[[File:backorder.JPG|800px]]

After this you just have to choose between the different plans for incoming calls and select the default settings for your new number, just like it is explained on the section above.

[[File:quantity.JPG|800px]]

----

==Ordering an International DID number==

When ordering an International DID Number, you will be able to select amongst different Countries.

[[File:OrderINT-1.png|800px]]
 
 
Once you select a Country, a new page will prompt, showing the Setup Fee, Monthly Fee, Inbound Calls amount and Channels (incoming) for that specific Country. 
On the section below will be shown the available rate centers, the Area code and how many number exists for that country. 
There is a case in blank where you can enter the amount of DID numbers from that rate center that you wish to purchase.
Once you click on the 'Order' button the following screen will follow. 

[[File:OrderINT-3.png|600px]]
 
This is confirmation Page of the DID Purchase. Here you will be able to Preset your DID number before we add it to your account.
You will be able to change the following options: 
*'''Caller ID Name lookup.''' 
*'''DID Point of Presence.''' 
*'''Routing.''' 
*'''Additional Failover Options.''' 

Once you finish with the preset, click on the ''' 'Click here to confirm your order' ''' button.

[[File:orderINT-2.png|600px]]

----

==Ordering a Toll Free Number==

We offer 4 options when ordering a Toll Free number. 
*'''United States.''' (Check availability and order toll-free dids for American callers, Canada unlockable) 
*'''Canada+United States.''' (Check availability and order toll-free dids for Canadian and American callers) 
*'''Vanity Numbers.''' (Check availability for custom toll-free numbers in the SMS800 database) 
*'''International.''' (Check availability and order international toll-free numbers) 

[[File:orderTFN-1.png|800px]]

On the United States section, the first thing you will see the filter to search Toll Free numbers.
You can filter them by '''800 | 866 | 877 | 888 | All''', or you can even enter in the '''blank field''' an specific number you wish to search.
*The Canada + United States section '''does not include''' this filter. Everything else in this section is exactly the '''same''' as in the 'United States' section.

[[File:orderTFN-2.png|800px]]

Once you have selected the number you wish to purchase, scroll down and you will be able to see the '''Monthly Fee, the Per minute Cost, Setup fee and Billing increment''' for that specific number. 
On the same section you can preset your Toll Free number by assigning a '''Route, Point of Presence and Additional Failover Options.'''
 
 
From this screen, you should ''''Click to confirm you order'''' button to confirm your order and the number will be added to your account. 

[[File:orderTFN-3.png|800px]] 

----

==Ordering a Vanity Number==

Vanity numbers are '''customizable''' Toll Free Numbers, for example: 888-421-HELLO. This will help your Callers or Customer to '''easily remember''' your number in case of not having it. 

[[File:orderTFN-4.png|800px]] 

Once you entered a valid and existing number, you will need to select a Carrier. 
*'''American Carrier:''' Your toll-free number will work for US callers only at a rate of 2.4 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date. There's a one-time setup fee of $15 to order each custom DID. Approximate delivery time: 1-5 business days. 

*'''American Carrier, American and Canadian Callers allowed:''' Your toll-free number will work for both US and Canadian callers at a rate of 2.4 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date. There's a one-time setup fee of $15 to order each custom DID. Approximate delivery time: 1-5 business days. 

*'''Canadian Carrier:''' Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at delivery date. There's a one-time setup fee of $30 to order each custom DID. Approximate delivery time: 5-10 business days. 
Now you only need to click the ''' 'Order Now' ''' button to proceed. 
[[File:orderTFN-5.png|800px]]
 

----

==Ordering an International Toll Free Number==
 

This process is basically the same as Ordering an International DID Number process. '''Please refer to that [[Order_a_DID_Number#Ordering_an_International_DID_number | section ]]'''

----

== Ordering iNums ==
iNum stands for International Number. It is a new kind of global phone number for a new kind of world; a world with a new geography that's about local presence and global relationships, not about distance or national borders. 
Our iNum DIDs are currently given for '''free'''.
This section only shows the basic DID number options 
[[File:orderInum-1.png|800px]]
 
An iNum DID will be '''assigned to your account''' after you click on the order button at the bottom of this page.
 

----

==Ordering National Numbers (Non-Geographical)==

These numbers belongs to a particular country but not to a particular city and they can only be reached with a land line from that country.
 
This process is basically the same as Ordering an International DID Number process. '''Please refer to that [[Order_a_DID_Number#Ordering_an_International_DID_number | section ]]'''

----

==Ordering Virtual Numbers==
Virtual SIP numbers are similar to standard DID numbers. The major difference is that virtual SIP numbers are '''not accessible via "PSTN"'''. They can only be reached '''via "SIP URI"''' over internet. For example, if you have a DID number with another provider and they support SIP URI Forwarding, you could forward your number to a virtual number at voip.ms just like if it was one of our numbers.

All virtual numbers consist of the following digits: '''11 + Accountcode + 3 digits of your choice for a total of 11 digits'''. The final URI will be that number followed by the @ sign at one of our server. If you intend to send the calls to a phone or adapter, you'll need to point it to the proper server. '''Example SIP URI: 11139808123@houston.voip.ms'''
 

[[File:orderVN-1.png|800px]]

[[category:guides]]

Voicemail

2013-05-31T16:00:19Z

Allen voipms: This should be the one good to go.

VoIP.ms has an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.

Please note that Voicemail system is not centralized. It is independent and per server. For Example, If your DID is currently on the Los Angeles POP (Server) and you dial *97 while registered on New York, you will not access the same Mailbox. The same issue can occur if you change the POP (server) of your DID to another server.

If you would like to migrate your Voicemail messages and unavailable messages to another server, please send a request to the VoIP.ms technical support team to support@voip.ms including Voicemail number, Current server and the server you would like to transfer your setting to.

The current voicemail messages allowed limit on a single Mailbox is 100

== Creating a Voicemail mailbox ==

From the Customer Portal refer to DID Numbers -> Voicemail
You will see the following screen.

[[File:new_voicemail.jpg|900px]]

You will be prompted with the following information:

'''Name:''' This can be used as a note or description to easily identify your mail boxes.

'''Mailbox ID:''' This will be used as a unique identifier for your mail box. The minimum is adding one digit to up to five digits, for example you can set 1xxxx-1 or 1xxxx-54321.

'''Password:''' The password is used to enter your mail box options such as listen to your messages or record your greeting.

'''Skip Password Prompt:''' If set to Yes, when dialing *97 from an account associated to this mailbox, it will skip the password prompt and login directly.

'''Email:''' If an email address is entered here, the Mailbox system will send an Email notification every time you receive a new message. For the moment you can only set 1 email address, however you can optionally configure an Email forward between your email accounts as a work around.

'''Attached message to email:''' If set to YES, the Mailbox will attached a .WAV file containing the new message every time it sends an Email notification.

'''Email attachment format:''' You can select between WAV49, recommended because of its smaller size and easiness to handle; and WAV which is uncompressed, causing a bigger file size.

'''Delete Messages after Emailed:''' If set to YES, the Mailbox will delete the new message automatically after sending the Email notification with attachment.

'''Say Time Envelope:''' If set to YES, when checking your messages you will hear the date and time when the message was received.

'''Time Zone:''' The time envelope will use this time zone to provide the correct date and time of the message's reception.

'''Say Caller ID:''' If set to YES, when checking your messages you will hear the Caller ID of the message sender.

'''Play Instructions Before Beep:''' If set to YES, the caller will hear instructions on how to leave a message to your Mailbox before the beep sound.

'''Voicemail Menu Language:''' This sets the language you and the caller will hear when instructions or menus are played by the voicemail.

== Assigning your Voicemail to your DID==

After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> [[Manage DID]] -> Edit DID -> Voicemail. Also under the same screen you can set the Dial Time Out (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.

== Assigning your Voicemail to your Account==

If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> [[Account Settings]] -> General -> Voicemail Associated to the Main Account.

[[File:Mainvoicemail.jpg]]

If you need to assign a Voicemail to a specific subaccount, you need to go to the [[Sub Accounts]] Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs.
You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.

[[File:Subvoicemail.jpg]]

== Manage Voicemail ==

[[File:Manage_Voicemail.jpg|800px]]

You can access this screen once you create the voicemail through your Customer Portal>>DID Numbers>>Voicemail page. From here you can change the settings in your voicemail (Modify action), delete the mailbox or delete all the messages in the given mailbox.

Note: However you cannot change the Mailbox ID or the default access code.

== Voicemail Access Codes: ==

You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:

*<nowiki>*97</nowiki> (Asterisk 97) is used to access directly the Mailbox associated to the account you are dialing from. If you would like to check which mailbox is associated to your account refer to [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assign Voicemail]]

*<nowiki>*98</nowiki> (Asterisk 98) is used to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answer your call, press the asterisk key (*). You will be prompt for Mailbox ID and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting and temporary greeting from there.

== Navigate the Voicemail Menu ==

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms

* 1 - Play the first new/old message available in your mailbox.

* 2 - Change folders. This option allows you to change to another folder in order to hear the messages you have stored in that folder. At the moment it's not possible to change the name of the folders.
0 - New Messages
1 - Old Messages
2 - Work
3 - Family
4 - Friends
# - Cancel

* 0 - Voicemail options. In here you can change your greetings and record your name, also you can change the password for your voicemail.

1 - Unavailable message
2 - Busy message
3 - Name.
4 - Temporary message
5 - Change Password
* - Return to the Main Menu

'''Note:''' The Unavailable and Busy messages are not currently working with the voicemail system of VoIP.ms.
Use the temporary greeting, which overrides these standard greetings.

The follow options are available when you're listening to your messages. However you can use this options inside the main menu, and they are apply to the first new/old message.

* 3 - Advanced Options
1 - Send a reply. Currently not available.
2 - Message Envelope. Speak the date and time at which the message was received.
* - Return to the Main menu.

* 4 - Play the previous message.

* 5 - Repeat the message.

* 6 - Play the next message.

* 7 - Delete the current message, without confirmation.

* 8 - Forward message to another user. Prompt for the internal extension number.
1 - Prepend the message with a recording.
2 - Send the message without a prepending message.
* - Return to the Main Menu

== Known Voicemail Issues or Frequent Questions ==

'''I Can No Longer Listen to My Voicemail on my Android Phone.'''

VoIP.ms uses a compressed WAV format for the voicemail messages (WAV49).

This helps server stability and lessen the bandwidth used by VoIP.ms customers to download the file.
Please download another FREE Audio Player like Remote Wave and this will resolve this issue instantly.
You will be given a choice of what application to use to listen to the file or you can make it your Default Audio Application.
If this doesn't work for you, you can always go back to uncompressed WAV format, on your Manage Mailbox options.

'''My Voicemail Messages keep stopping at 3 minutes.'''

The Current Maximum Length, a voicemail message can be, is 3 minutes.

'''How Can I Delete All Voicemail Messages in My Mailbox.'''

You can only delete all messages from your Customer Portal>> DID Numbers>> Voicemail page. Please refer to [[Voicemail#Manage_Voicemail|Manage Voicemail]].

'''I have Voicemail Messages but when I login the system tells me I Have No Voicemails'''

Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your messages are still on the previous server.
Voicemails are currently stored on the POP Server your DID is assigned to, since VoIP.ms currently does not have a centralized Voicemail server.
You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now.
Please provide in your email, what the old server was, which mailbox and the new server you are now on.

Another reason could be that you have selected the option to Delete Voicemail Message once it has been sent to email.
Please see the [[Voicemail#Creating_a_Voicemail_mailbox|Creating a Voicemail Mailbox Section]] to change this option.

'''My Voicemail Greeting is No Longer Playing'''
Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your Greeting is still on the previous server.
Voicemail Greetings are currently stored on the POP Server your DID is assigned to. You can request to support@voip.ms for the Voicemails or Voicemail Greeting
to be copied to the server you are on now. Please provide in your email, what the old server was, which mailbox and the new server you are now on.

'''I Dial *97 But the System Still Asks for Mailbox Number'''
In order for *97 to work you have to make sure the device or softphone you are using is connecting to the servers with a SIP account associated with that Mailbox.
So if you are connecting with your main account or a sub account, please see [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assigning Your Voicemail to Your Account]].
If you are connecting with a phone not connected to VoIP.ms service then for security reasons you will have to enter the mailbox number and password.

[[category:guides]]

Voicemail

2013-05-31T15:57:18Z

Allen voipms: "Bleeding" line corrected.

VoIP.ms has an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.

Please note that Voicemail system is not centralized. It is independent and per server. For Example, If your DID is currently on the Los Angeles POP (Server) and you dial *97 while registered on New York, you will not access the same Mailbox. The same issue can occur if you change the POP (server) of your DID to another server.

If you would like to migrate your Voicemail messages and unavailable messages to another server, please send a request to the VoIP.ms technical support team to support@voip.ms including Voicemail number, Current server and the server you would like to transfer your setting to.

The current voicemail messages allowed limit on a single Mailbox is 100

== Creating a Voicemail mailbox ==

From the Customer Portal refer to DID Numbers -> Voicemail
You will see the following screen.

[[File:new_voicemail.jpg|900px]]

You will be prompted with the following information:

'''Name:''' This can be used as a note or description to easily identify your mail boxes.

'''Mailbox ID:''' This will be used as a unique identifier for your mail box. The minimum is adding one digit to up to five digits, for example you can set 1xxxx-1 or 1xxxx-54321.

'''Password:''' The password is used to enter your mail box options such as listen to your messages or record your greeting.

'''Skip Password Prompt:''' If set to Yes, when dialing *97 from an account associated to this mailbox, it will skip the password prompt and login directly.

'''Email:''' If an email address is entered here, the Mailbox system will send an Email notification every time you receive a new message. For the moment you can only set 1 email address, however you can optionally configure an Email forward between your email accounts as a work around.

'''Attached message to email:''' If set to YES, the Mailbox will attached a .WAV file containing the new message every time it sends an Email notification.

'''Email attachment format:''' You can select between WAV49, recommended because of its smaller size and easiness to handle; and WAV which is uncompressed, causing a bigger file size.

'''Delete Messages after Emailed:''' If set to YES, the Mailbox will delete the new message automatically after sending the Email notification with attachment.

'''Say Time Envelope:''' If set to YES, when checking your messages you will hear the date and time when the message was received.

'''Time Zone:''' The time envelope will use this time zone to provide the correct date and time of the message's reception.

'''Say Caller ID:''' If set to YES, when checking your messages you will hear the Caller ID of the message sender.

'''Play Instructions Before Beep:''' If set to YES, the caller will hear instructions on how to leave a message to your Mailbox before the beep sound.

'''Voicemail Menu Language:''' This sets the language you and the caller will hear when instructions or menus are played by the voicemail.

== Assigning your Voicemail to your DID==

After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> [[Manage DID]] -> Edit DID -> Voicemail. Also under the same screen you can set the Dial Time Out (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.

== Assigning your Voicemail to your Account==

If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> [[Account Settings]] -> General -> Voicemail Associated to the Main Account.

[[File:Mainvoicemail.jpg]]

If you need to assign a Voicemail to a specific subaccount, you need to go to the [[Sub Accounts]] Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs.
You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.

[[File:Subvoicemail.jpg]]

== Manage Voicemail ==

[[File:Manage_Voicemail.jpg|800px]]

You can access this screen once you create the voicemail through your Customer Portal>>DID Numbers>>Voicemail page. From here you can change the settings in your voicemail (Modify action), delete the mailbox or delete all the messages in the given mailbox.

Note: However you cannot change the Mailbox ID or the default access code.

== Voicemail Access Codes: ==

You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:

*<nowiki>*97</nowiki> (Asterisk 97) is used to access directly the Mailbox associated to the account you are dialing from. If you would like to check which mailbox is associated to your account refer to [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assign Voicemail]]

*<nowiki>*98</nowiki> (Asterisk 98) is used to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answer your call, press the asterisk key (*). You will be prompt for Mailbox ID and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting and temporary greeting from there.

== Navigate the Voicemail Menu ==

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms

* 1 - Play the first new/old message available in your mailbox.

* 2 - Change folders. This option allows you to change to another folder in order to hear the messages you have stored in that folder. At the moment it's not possible to change the name of the folders.
0 - New Messages
1 - Old Messages
2 - Work
3 - Family
4 - Friends
# - Cancel

* 0 - Voicemail options. In here you can change your greetings and record your name, also you can change the password for your voicemail.

1 - Unavailable message
2 - Busy message
3 - Name.
4 - Temporary message
5 - Change Password
* - Return to the Main Menu

'''Note:''' The Unavailable and Busy messages are not currently working with the voicemail system of VoIP.ms.
Use the temporary greeting, which overrides these standard greetings.

The follow options are available when you're listening to your messages. However you can use this options inside the main menu, and they are apply to the first new/old message.

* 3 - Advanced Options
1 - Send a reply. Currently not available.
2 - Message Envelope. Speak the date and time at which the message was received.
* - Return to the Main menu.

* 4 - Play the previous message.

* 5 - Repeat the message.

* 6 - Play the next message.

* 7 - Delete the current message, without confirmation.

* 8 - Forward message to another user. Prompt for the internal extension number.
1 - Prepend the message with a recording.
2 - Send the message without a prepending message.
* - Return to the Main Menu

== Known Voicemail Issues or Frequent Questions ==

'''I Can No Longer Listen to My Voicemail on my Android Phone.'''

VoIP.ms uses a compressed WAV format for the voicemail messages (WAV49).

This helps server stability and lessen the bandwidth used by VoIP.ms customers to download the file.
Please download another FREE Audio Player like Remote Wave and this will resolve this issue instantly.
You will be given a choice of what application to use to listen to the file or you can make it your Default Audio Application.
If this doesn't work for you, you can always go back to uncompressed WAV format, on your Manage Mailbox options.

'''My Voicemail Messages keep stopping at 3 minutes.'''

The Current Maximum Length, a voicemail message can be, is 3 minutes.

'''How Can I Delete All Voicemail Messages in My Mailbox.'''

You can only delete all messages from your Customer Portal>> DID Numbers>> Voicemail page. Please refer to [[Voicemail#Manage_Voicemail|Manage Voicemail]].

'''I have Voicemail Messages but when I login the system tells me I Have No Voicemails'''

Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your messages are still on the previous server.
Voicemails are currently stored on the POP Server your DID is assigned to, since VoIP.ms currently does not have a centralized Voicemail server.
You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now.
Please provide in your email, what the old server was, which mailbox and the new server you are now on.

Another reason could be that you have selected the option to Delete Voicemail Message once it has been sent to email.
Please see the [[Voicemail#Creating_a_Voicemail_mailbox|Creating a Voicemail Mailbox Section]] to change this option.

'''My Voicemail Greeting is No Longer Playing'''
Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your Greeting is still on the previous server.
Voicemail Greetings are currently stored on the POP Server your DID is assigned to. You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now. Please provide in your email, what the old server was, which mailbox and the new server you are now on.

'''I Dial *97 But the System Still Asks for Mailbox Number'''
In order for *97 to work you have to make sure the device or softphone you are using is connecting to the servers with a SIP account associated with that Mailbox.
So if you are connecting with your main account or a sub account, please see [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assigning Your Voicemail to Your Account]].
If you are connecting with a phone not connected to VoIP.ms service then for security reasons you will have to enter the mailbox number and password.

[[category:guides]]

Voicemail

2013-05-31T15:50:59Z

Allen voipms: *** Added Email Attachment format and consolidated minor past edits. *Mark II: Fixed formatting mistakes.*

VoIP.ms has an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.

Please note that Voicemail system is not centralized. It is independent and per server. For Example, If your DID is currently on the Los Angeles POP (Server) and you dial *97 while registered on New York, you will not access the same Mailbox. The same issue can occur if you change the POP (server) of your DID to another server.

If you would like to migrate your Voicemail messages and unavailable messages to another server, please send a request to the VoIP.ms technical support team to support@voip.ms including Voicemail number, Current server and the server you would like to transfer your setting to.

The current voicemail messages allowed limit on a single Mailbox is 100

== Creating a Voicemail mailbox ==

From the Customer Portal refer to DID Numbers -> Voicemail
You will see the following screen.

[[File:new_voicemail.jpg|900px]]

You will be prompted with the following information:

'''Name:''' This can be used as a note or description to easily identify your mail boxes.

'''Mailbox ID:''' This will be used as a unique identifier for your mail box. The minimum is adding one digit to up to five digits, for example you can set 1xxxx-1 or 1xxxx-54321.

'''Password:''' The password is used to enter your mail box options such as listen to your messages or record your greeting.

'''Skip Password Prompt:''' If set to Yes, when dialing *97 from an account associated to this mailbox, it will skip the password prompt and login directly.

'''Email:''' If an email address is entered here, the Mailbox system will send an Email notification every time you receive a new message. For the moment you can only set 1 email address, however you can optionally configure an Email forward between your email accounts as a work around.

'''Attached message to email:''' If set to YES, the Mailbox will attached a .WAV file containing the new message every time it sends an Email notification.

'''Email attachment format:''' You can select between WAV49, recommended because of its smaller size and easiness to handle; and WAV which is uncompressed, causing a bigger file size.

'''Delete Messages after Emailed:''' If set to YES, the Mailbox will delete the new message automatically after sending the Email notification with attachment.

'''Say Time Envelope:''' If set to YES, when checking your messages you will hear the date and time when the message was received.

'''Time Zone:''' The time envelope will use this time zone to provide the correct date and time of the message's reception.

'''Say Caller ID:''' If set to YES, when checking your messages you will hear the Caller ID of the message sender.

'''Play Instructions Before Beep:''' If set to YES, the caller will hear instructions on how to leave a message to your Mailbox before the beep sound.

'''Voicemail Menu Language:''' This sets the language you and the caller will hear when instructions or menus are played by the voicemail.

== Assigning your Voicemail to your DID==

After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> [[Manage DID]] -> Edit DID -> Voicemail. Also under the same screen you can set the Dial Time Out (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.

== Assigning your Voicemail to your Account==

If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> [[Account Settings]] -> General -> Voicemail Associated to the Main Account.

[[File:Mainvoicemail.jpg]]

If you need to assign a Voicemail to a specific subaccount, you need to go to the [[Sub Accounts]] Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs.
You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.

[[File:Subvoicemail.jpg]]

== Manage Voicemail ==

[[File:Manage_Voicemail.jpg|800px]]

You can access this screen once you create the voicemail through your Customer Portal>>DID Numbers>>Voicemail page. From here you can change the settings in your voicemail (Modify action), delete the mailbox or delete all the messages in the given mailbox.

Note: However you cannot change the Mailbox ID or the default access code.

== Voicemail Access Codes: ==

You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:

*<nowiki>*97</nowiki> (Asterisk 97) is used to access directly the Mailbox associated to the account you are dialing from. If you would like to check which mailbox is associated to your account refer to [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assign Voicemail]]

*<nowiki>*98</nowiki> (Asterisk 98) is used to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answer your call, press the asterisk key (*). You will be prompt for Mailbox ID and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting and temporary greeting from there.

== Navigate the Voicemail Menu ==

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms

* 1 - Play the first new/old message available in your mailbox.

* 2 - Change folders. This option allows you to change to another folder in order to hear the messages you have stored in that folder. At the moment it's not possible to change the name of the folders.
0 - New Messages
1 - Old Messages
2 - Work
3 - Family
4 - Friends
# - Cancel

* 0 - Voicemail options. In here you can change your greetings and record your name, also you can change the password for your voicemail.

1 - Unavailable message
2 - Busy message
3 - Name.
4 - Temporary message
5 - Change Password
* - Return to the Main Menu

'''Note:''' The Unavailable and Busy messages are not currently working with the voicemail system of VoIP.ms.
Use the temporary greeting, which overrides these standard greetings.

The follow options are available when you're listening to your messages. However you can use this options inside the main menu, and they are apply to the first new/old message.

* 3 - Advanced Options
1 - Send a reply. Currently not available.
2 - Message Envelope. Speak the date and time at which the message was received.
* - Return to the Main menu.

* 4 - Play the previous message.

* 5 - Repeat the message.

* 6 - Play the next message.

* 7 - Delete the current message, without confirmation.

* 8 - Forward message to another user. Prompt for the internal extension number.
1 - Prepend the message with a recording.
2 - Send the message without a prepending message.
* - Return to the Main Menu

== Known Voicemail Issues or Frequent Questions ==

'''I Can No Longer Listen to My Voicemail on my Android Phone.'''

VoIP.ms uses a compressed WAV format for the voicemail messages (WAV49).

This helps server stability and lessen the bandwidth used by VoIP.ms customers to download the file.
Please download another FREE Audio Player like Remote Wave and this will resolve this issue instantly.
You will be given a choice of what application to use to listen to the file or you can make it your Default Audio Application.
If this doesn't work for you, you can always go back to uncompressed WAV format, on your Manage Mailbox options.

'''My Voicemail Messages keep stopping at 3 minutes.'''

The Current Maximum Length, a voicemail message can be, is 3 minutes.

'''How Can I Delete All Voicemail Messages in My Mailbox.'''

You can only delete all messages from your Customer Portal>> DID Numbers>> Voicemail page. Please refer to [[Voicemail#Manage_Voicemail|Manage Voicemail]].

'''I have Voicemail Messages but when I login the system tells me I Have No Voicemails'''

Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your messages are still on the previous server.
Voicemails are currently stored on the POP Server your DID is assigned to, since VoIP.ms currently does not have a centralized Voicemail server.
You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now.
Please provide in your email, what the old server was, which mailbox and the new server you are now on.

Another reason could be that you have selected the option to Delete Voicemail Message once it has been sent to email.
Please see the [[Voicemail#Creating_a_Voicemail_mailbox|Creating a Voicemail Mailbox Section]] to change this option.

'''My Voicemail Greeting is No Longer Playing'''
Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your Greeting is still on the previous server.
Voicemail Greetings are currently stored on the POP Server your DID is assigned to. You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now. Please provide in your email, what the old server was, which mailbox and the new server you are now on.

'''I Dial *97 But the System Still Asks for Mailbox Number'''
In order for *97 to work you have to make sure the device or softphone you are using is connecting to the servers with a SIP account associated with that Mailbox.
So if you are connecting with your main account or a sub account, please see [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assigning Your Voicemail to Your Account]].
If you are connecting with a phone not connected to VoIP.ms service then for security reasons you will have to enter the mailbox number and password.

[[category:guides]]

Voicemail

2013-05-31T15:17:24Z

Allen voipms: Added Email Attachment format and consolidated minor past edits.

VoIP.ms has an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.

Please note that Voicemail system is not centralized. It is independent and per server. For Example, If your DID is currently on the Los Angeles POP (Server) and you dial *97 while registered on New York, you will not access the same Mailbox. The same issue can occur if you change the POP (server) of your DID to another server.

If you would like to migrate your Voicemail messages and unavailable messages to another server, please send a request to the VoIP.ms technical support team to support@voip.ms including Voicemail number, Current server and the server you would like to transfer your setting to.

: '''The current voicemail messages allowed limit on a single Mailbox is 100'''

== Creating a Voicemail mailbox ==

From the Customer Portal refer to DID Numbers -> Voicemail
You will see the following screen.

[[File:new_voicemail.jpg|900px]]

You will be prompted with the following information:

'''Name:''' This can be used as a note or description to easily identify your mail boxes.

'''Mailbox ID:''' This will be used as a unique identifier for your mail box. The minimum is adding one digit to up to five digits, for example you can set 1xxxx-1 or 1xxxx-54321.

'''Password:''' The password is used to enter your mail box options such as listen to your messages or record your greeting.

'''Skip Password Prompt:''' If set to Yes, when dialing *97 from an account associated to this mailbox, it will skip the password prompt and login directly.

'''Email:''' If an email address is entered here, the Mailbox system will send an Email notification every time you receive a new message. For the moment you can only set 1 email address, however you can optionally configure an Email forward between your email accounts as a work around.

'''Attached message to email:''' If set to YES, the Mailbox will attached a .WAV file containing the new message every time it sends an Email notification.

'''Email attachment format:''' You can select between WAV49, recommended because of its smaller size and easiness to handle; and WAV which is uncompressed, causing a bigger file size.

'''Delete Messages after Emailed:''' If set to YES, the Mailbox will delete the new message automatically after sending the Email notification with attachment.

'''Say Time Envelope:''' If set to YES, when checking your messages you will hear the date and time when the message was received.

'''Time Zone:''' The time envelope will use this time zone to provide the correct date and time of the message's reception.

'''Say Caller ID:''' If set to YES, when checking your messages you will hear the Caller ID of the message sender.

'''Play Instructions Before Beep:''' If set to YES, the caller will hear instructions on how to leave a message to your Mailbox before the beep sound.

'''Voicemail Menu Language:''' This sets the language you and the caller will hear when instructions or menus are played by the voicemail.

== Assigning your Voicemail to your DID==

After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> [[Manage DID]] -> Edit DID -> Voicemail. Also under the same screen you can set the Dial Time Out (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.

== Assigning your Voicemail to your Account==

If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> [[Account Settings]] -> General -> Voicemail Associated to the Main Account.

[[File:Mainvoicemail.jpg]]

If you need to assign a Voicemail to a specific subaccount, you need to go to the [[Sub Accounts]] Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs.
You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.

[[File:Subvoicemail.jpg]]

== Manage Voicemail ==

[[File:Manage_Voicemail.jpg|800px]]

You can access this screen once you create the voicemail through your Customer Portal>>DID Numbers>>Voicemail page. From here you can change the settings in your voicemail (Modify action), delete the mailbox or delete all the messages in the given mailbox.

: Note: However you cannot change the Mailbox ID or the default access code.

== Voicemail Access Codes: ==

You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:

*<nowiki>*97</nowiki> (Asterisk 97) is used to access directly the Mailbox associated to the account you are dialing from. If you would like to check which mailbox is associated to your account refer to [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assign Voicemail]]

*<nowiki>*98</nowiki> (Asterisk 98) is used to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answer your call, press the asterisk key (*). You will be prompt for Mailbox ID and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting and temporary greeting from there.

== Navigate the Voicemail Menu ==

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms

* 1 - Play the first new/old message available in your mailbox.

* 2 - Change folders. This option allows you to change to another folder in order to hear the messages you have stored in that folder. At the moment it's not possible to change the name of the folders.
: 0 - New Messages
: 1 - Old Messages
: 2 - Work
: 3 - Family
: 4 - Friends
: # - Cancel

* 0 - Voicemail options. In here you can change your greetings and record your name, also you can change the password for your voicemail.
: 1 - Unavailable message
: 2 - Busy message
: 3 - Name.
: 4 - Temporary message
: 5 - Change Password
: * - Return to the Main Menu

: '''Note:''' The Unavailable and Busy messages are not currently working with the voicemail system of VoIP.ms.
: Use the temporary greeting, which overrides these standard greetings.

The follow options are available when you're listening to your messages. However you can use this options inside the main menu, and they are apply to the first new/old message.

* 3 - Advanced Options
: 1 - Send a reply. Currently not available.
: 2 - Message Envelope. Speak the date and time at which the message was received.
: * - Return to the Main menu.

* 4 - Play the previous message.

* 5 - Repeat the message.

* 6 - Play the next message.

* 7 - Delete the current message, without confirmation.

* 8 - Forward message to another user. Prompt for the internal extension number.
: 1 - Prepend the message with a recording.
: 2 - Send the message without a prepending message.
: * - Return to the Main Menu

== Known Voicemail Issues or Frequent Questions ==

'''¨I Can No Longer Listen to My Voicemail on my Android Phone.¨'''

VoIP.ms uses a compressed WAV format for the voicemail messages (WAV49).

This helps server stability and lessen the bandwidth used by VoIP.ms customers to download the file.
: Please download another FREE Audio Player like Remote Wave and this will resolve this issue instantly.
: You will be given a choice of what application to use to listen to the file or you can make it your Default Audio Application.
: If this doesn't work for you, you can always go back to uncompressed WAV format, on your Manage Mailbox options.

'''¨My Voicemail Messages keep stopping at 3 minutes.¨'''

: The Current Maximum Length, a voicemail message can be, is 3 minutes.

'''¨How Can I Delete All Voicemail Messages in My Mailbox.¨'''

: You can only delete all messages from your Customer Portal>> DID Numbers>> Voicemail page. Please refer to [[Voicemail#Manage_Voicemail|Manage Voicemail]].

'''¨I have Voicemail Messages but when I login the system tells me I Have No Voicemails¨'''
: Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your messages are still on the previous server.
: Voicemails are currently stored on the POP Server your DID is assigned to, since VoIP.ms currently does not have a centralized Voicemail server.
: You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now.
: Please provide in your email, what the old server was, which mailbox and the new server you are now on.

: Another reason could be that you have selected the option to Delete Voicemail Message once it has been sent to email.
: Please see the [[Voicemail#Creating_a_Voicemail_mailbox|Creating a Voicemail Mailbox Section]] to change this option.

'''¨My Voicemail Greeting is No Longer Playing¨'''
: Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your Greeting is still on the previous server.
: Voicemail Greetings are currently stored on the POP Server your DID is assigned to. You can request to support@voip.ms for the Voicemails or Voicemail Greeting
: to be copied to the server you are on now. Please provide in your email, what the old server was, which mailbox and the new server you are now on.

'''¨I Dial *97 But the System Still Asks for Mailbox Number¨'''
: In order for *97 to work you have to make sure the device or softphone you are using is connecting to the servers with a SIP account associated with that Mailbox.
: So if you are connecting with your main account or a sub account, please see [[Voicemail#Assigning_your_Voicemail_to_your_Account|Assigning Your Voicemail to Your Account]].
: If you are connecting with a phone not connected to VoIP.ms service then for security reasons you will have to enter the mailbox number and password.

[[category:guides]]

Voicemail

2013-05-31T14:19:12Z

Allen voipms: /* Creating a Voicemail mailbox */

VoIP.ms has an Advanced Voicemail feature that is free to use, and you also have the option to forward your messages to your email address as an attachment.

In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.

Please note that Voicemail system is not centralized. It is independent and per server. For Example, If your DID is currently on the Los Angeles POP (Server) and you dial *97 while registered on New York, you will not access the same Mailbox. The same issue can occur if you change the POP (server) of your DID to another server.

If you would like to migrate your Voicemail messages and unavailable messages to another server, please send a request to the VoIP.ms technical support team to support@voip.ms including Voicemail number, Current server and the server you would like to transfer your setting to.

: '''The current voicemail messages allowed limit on a single Mailbox is 100'''

== Creating a Voicemail mailbox ==

From the Customer Portal refer to DID Numbers -> Voicemail
You will see the following screen.

[[File:new_voicemail.jpg|900px]]

You will be prompted with the following information:

'''Name:''' This can be used as a note or description to easily identify your mail boxes.

'''Mailbox ID:''' This will be used as a unique identifier for your mail box. The minimum is adding one digit to up to five digits, for example you can set 1xxxx-1 or 1xxxx-54321.

'''Password:''' The password is used to enter your mail box options such as listen to your messages or record your greeting.

'''Skip Password Prompt:''' If set to Yes, when dialing *97 from an account associated to this mailbox, it will skip the password prompt and login directly.

'''Email:''' If an email address is entered here, the Mailbox system will send an Email notification every time you receive a new message. For the moment you can only set 1 email address, however you can optionally configure an Email forward between your email accounts as a work around.

'''Attached message to email:''' If set to YES, the Mailbox will attached a .WAV file containing the new message every time it sends an Email notification.

'''Email attachment format:''' You can select between WAV49, recommended because of its smaller size and easiness to handle; and WAV which is uncompressed, causing a bigger file size.

'''Delete Messages after Emailed:''' If set to YES, the Mailbox will delete the new message automatically after sending the Email notification with attachment.

'''Say Time Envelope:''' If set to YES, when checking your messages you will hear the date and time when the message was received.

'''Time Zone:''' The time envelope will use this time zone to provide the correct date and time of the message's reception.

'''Say Caller ID:''' If set to YES, when checking your messages you will hear the Caller ID of the message sender.

'''Play Instructions Before Beep:''' If set to YES, the caller will hear instructions on how to leave a message to your Mailbox before the beep sound.

'''Voicemail Menu Language:''' This sets the language you and the caller will hear when instructions or menus are played by the voicemail.

== Assigning your Voicemail to your DID==

After you have created your Voice Mail entry, you can assign it to any of your DIDs from your main portal. Please refer to DID Numbers -> [[Manage DID]] -> Edit DID -> Voicemail. Also under the same screen you can set the Dial Time Out (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.

== Assigning your Voicemail to your Account==

If you would like to assign a Voicemail entry to your Main Account, please from your main portal refer to Main Menu -> [[Account Settings]] -> General -> Voicemail Associated to the Main Account.

[[File:Mainvoicemail.jpg]]

If you need to assign a Voicemail to a specific subaccount, you need to go to the [[Sub Accounts]] Edit page, following the route, Subaccounts >> Manage Subaccounts >> Edit, from the menu tabs.
You will see at the bottom of the page the "Internal Extension Voicemail" option. Here you can set it.

[[File:Subvoicemail.jpg]]

== Manage Voicemail ==

[[File:Man voicemail.jpg|800px]]

You can access this screen once you create the voicemail through your Customer Portal>>DID Numbers>>Voicemail page. From here you can change the settings in your voicemail (Modify action), delete the mailbox or delete all the messages in the given mailbox.

: Note: However you cannot change the Mailbox ID or the default access code.

== Voicemail Access Codes: ==

You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:

*<nowiki>*97</nowiki> (Asterisk 97) is used to access directly the Mailbox associated to the account you are dialing from. If you would like to check which mailbox is associated to your account refer to [[#Assigning_your_Voicemail_to_your_Account|Assign Voicemail]]

*<nowiki>*98</nowiki> (Asterisk 98) is used to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answer your call, press the asterisk key (*). You will be prompt for Mailbox ID and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting and temporary greeting from there.

== Navigate the Voicemail Menu ==

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms

* 1 - Play the first new/old message available in your mailbox.

* 2 - Change folders. This option allows you to change to another folder in order to hear the messages you have stored in that folder. At the moment it's not possible to change the name of the folders.
: 0 - New Messages
: 1 - Old Messages
: 2 - Work
: 3 - Family
: 4 - Friends
: # - Cancel

* 0 - Voicemail options. In here you can change your greetings and record your name, also you can change the password for your voicemail.
: 1 - Unavailable message
: 2 - Busy message
: 3 - Name.
: 4 - Temporary message
: 5 - Change Password
: * - Return to the Main Menu

: '''Note:''' The Unavailable and Busy messages are not currently working with the voicemail system of VoIP.ms.
: Use the temporary greeting, which overrides these standard greetings.

The follow options are available when you're listening to your messages. However you can use this options inside the main menu, and they are apply to the first new/old message.

* 3 - Advanced Options
: 1 - Send a reply. Currently not available.
: 2 - Message Envelope. Speak the date and time at which the message was received.
: * - Return to the Main menu.

* 4 - Play the previous message.

* 5 - Repeat the message.

* 6 - Play the next message.

* 7 - Delete the current message, without confirmation.

* 8 - Forward message to another user. Prompt for the internal extension number.
: 1 - Prepend the message with a recording.
: 2 - Send the message without a prepending message.
: * - Return to the Main Menu

== Known Voicemail Issues or Frequent Questions ==

'''¨I Can No Longer Listen to My Voicemail on my Android Phone.¨'''

VoIP.ms uses a compressed WAV format for the voicemail messages.

This helps server stability and lessen the bandwidth used by VoIP.ms customers to download the file.
: Please download another FREE Audio Player like Remote Wave and this will resolve this issue instantly.
: You will be given a choice of what application to use to listen to the file or you can make it your Default Audio Application.

'''¨My Voicemail Messages keep stopping at 3 minutes.¨'''

: The Current Maximum Length, a voicemail message can be, is 3 minutes.

'''¨How Can I Delete All Voicemail Messages in My Mailbox.¨'''

: You can only delete all messages from your Customer Portal>> DID Numbers>> Voicemail page. Please refer to [[#Manage_Voicemail|Manage Voicemail]].

'''¨I have Voicemail Messages but when I login the system tells me I Have No Voicemails¨'''
: Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your messages are still on the previous server.
: Voicemails are currently stored on the POP Server your DID is assigned to, since VoIP.ms currently does not have a centralized Voicemail server.
: You can request to support@voip.ms for the Voicemails or Voicemail Greeting to be copied to the server you are on now.
: Please provide in your email, what the old server was, which mailbox and the new server you are now on.

: Another reason could be that you have selected the option to Delete Voicemail Message once it has been sent to email.
: Please see the [[#Creating_a_Voicemail_mailbox|Creating a Voicemail Mailbox]] section to change this option.

'''¨My Voicemail Greeting is No Longer Playing¨'''
: Please check and see if you have recently changed to a different DID POP Server. So if you have changed servers your Greeting is still on the previous server.
: Voicemail Greetings are currently stored on the POP Server your DID is assigned to. You can request to support@voip.ms for the Voicemails or Voicemail Greeting
: to be copied to the server you are on now. Please provide in your email, what the old server was, which mailbox and the new server you are now on.

'''¨I Dial *97 But the System Still Asks for Mailbox Number¨'''
: In order for *97 to work you have to make sure the device or softphone you are using is connecting to the servers with a SIP account associated with that Mailbox.
: If you are connecting with your main account or a sub account, please see [[#Assigning_your_Voicemail_to_your_Account|Assigning Your Voicemail to Your Account]].
: If you are connecting with a phone not connected to VoIP.ms service then for security reasons you will have to enter the mailbox number and password.

[[category:guides]]

File:Manage Voicemail.jpg

2013-05-31T14:13:53Z

Allen voipms: Manage Voicemail Screen as of 05/31/2013.

Manage Voicemail Screen as of 05/31/2013.

File:New voicemail.jpg

2013-05-31T14:10:32Z

Allen voipms: uploaded a new version of "File:New voicemail.jpg": Edited Voicemail number.

Add New Voicemail as of 05/31/2013

File:New voicemail.jpg

2013-05-31T14:06:12Z

Allen voipms: Add New Voicemail as of 05/31/2013

Add New Voicemail as of 05/31/2013