https://wiki.voip.ms/w/index.php?feed=atom&target=Alan&title=Special%3AContributions 2026-06-04T12:55:48Z From VoIP.ms Wiki MediaWiki 1.16.0 https://wiki.voip.ms/article/How_it_works 2015-07-03T18:43:27Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal or Bank Wire (Please note that all the payments under $1000 USD will have an administration fee of $15 USD. Minimum payment via bank wire is for $100 USD.), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------------------------&gt; [[File:Telephoneworld.jpg|150px]]<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.019 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------------------------- [[File:Telephoneworld.jpg|150px]]<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/Time_Conditions 2014-10-23T17:25:46Z

<p>Alan: </p> <hr /> <div>'''Time Conditions''' is a feature that allows you to route your incoming calls to different destinations depending on the time of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a [[Recordings|recording]] or the [[voicemail]] directly (you can also route to other options, like [[Digital Receptionist (IVR)|IVR]], [[Call Forwarding]] entry, etc.)<br /> <br /> For this guide, we are going to create a time condition to have the DID rings in the main account during the business hours (8am-6pm EST) and in the non-bussines hours the incoming calls will go to the [[voicemail]]. <br /> <br /> <br /> __TOC__<br /> <br /> <br /> == Setup a Time Condition ==<br /> <br /> === Create the Time Condition ===<br /> <br /> Once you create a Time Condition you can assign it to many DID numbers as you want without the need to create it again. First you have to go to your Customer Portal &gt;&gt; DID Numbers &gt;&gt; Time Conditions <br /> <br /> <br /> [[File:Timeconditions.jpg|600px]]<br /> <br /> <br /> In the next screen, first we need to configure at least one criteria, you can configure up to 4 different criteria at the moment. For this example we only required one, let say that the business hours are from 8am to 6pm EST and Monday to Friday.<br /> <br /> '''Important''': All servers are set to Eastern Standard Time (EST), regardless of their geographic location. Compare your current time with server time to make proper adjustments in your time conditions. The VoIP.ms servers follow standard daylight saving time changes of the United States of America and Canada.<br /> <br /> You will be able to see the current server time on this section as: '''Current server time: October 23, 2014 13:24:23'''<br /> <br /> [[File:Criteria.jpg|600px]]<br /> <br /> <br /> After that, we have these two options:<br /> <br /> '''Destination if one of the conditions matches server time:''' This option will tell the server where the incoming call will be routed if the time match one of the criteria above.<br /> <br /> '''Destination if no conditions matches server time:''' This option will tell the server where the incoming call will be routed if the time doesn't match any of the criterias above.<br /> <br /> As you can see, you have several options to route the incoming calls: SIP/IAX (your main account or one of your [[Sub Accounts|subaccounts]]), [[Digital Receptionist (IVR)|IVR]], [[Calling Queues|Calling Queue]], another Time Condition, a [[Call Forwarding]], etc. <br /> <br /> Because we only need that the calls are routed to the main account in business hours or the [[voicemail]] in the non-business hours, we set this two options accordingly. <br /> <br /> To finish the time condition, you only need to Name it. You have maximum 15 characters available.<br /> <br /> <br /> [[File:Time destination.jpg|600px]]<br /> <br /> <br /> === Route incoming calls from DID to your Time Condition ===<br /> <br /> You need to go to your Customer Portal &gt;&gt; DID Numbers &gt;&gt; Manage DID(s).<br /> <br /> I'm going to assume that you have already a DID number in your account. You need to select the DID number you want to apply the time condition and then click on '''Edit DID''' button (the icon with the pencil), also you can select more than one DID and click on the '''Edit Selection''' buttons.<br /> <br /> At this point you should be in the Edit DID Settings page, the only setting you should be change is the '''Routing'''. You need to select the '''Time Conditions''' option and then select it from the dropdown menu on the right.<br /> <br /> <br /> [[File:Did routing time condition.jpg|600px]]<br /> <br /> <br /> To finish only apply the changes and you should have the Time Conditions working for the DID.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Time_Conditions 2014-10-23T17:24:53Z

<p>Alan: </p> <hr /> <div>'''Time Conditions''' is a feature that allows you to route your incoming calls to different destinations depending on the time of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a [[Recordings|recording]] or the [[voicemail]] directly (you can also route to other options, like [[Digital Receptionist (IVR)|IVR]], [[Call Forwarding]] entry, etc.)<br /> <br /> For this guide, we are going to create a time condition to have the DID rings in the main account during the business hours (8am-6pm EST) and in the non-bussines hours the incoming calls will go to the [[voicemail]]. <br /> <br /> <br /> __TOC__<br /> <br /> <br /> == Setup a Time Condition ==<br /> <br /> === Create the Time Condition ===<br /> <br /> Once you create a Time Condition you can assign it to many DID numbers as you want without the need to create it again. First you have to go to your Customer Portal &gt;&gt; DID Numbers &gt;&gt; Time Conditions <br /> <br /> <br /> [[File:Timeconditions.jpg|600px]]<br /> <br /> <br /> In the next screen, first we need to configure at least one criteria, you can configure up to 4 different criteria at the moment. For this example we only required one, let say that the business hours are from 8am to 6pm EST and Monday to Friday.<br /> <br /> '''Important''': All servers are set to Eastern Standard Time (EST), regardless of their geographic location. Compare your current time with server time to make proper adjustments in your time conditions. The VoIP.ms servers follow standard daylight saving time changes of the United States of America and Canada.<br /> <br /> You will be able to see the current server time on this section as Current server time: October 23, 2014 13:24:23<br /> <br /> [[File:Criteria.jpg|600px]]<br /> <br /> <br /> After that, we have these two options:<br /> <br /> '''Destination if one of the conditions matches server time:''' This option will tell the server where the incoming call will be routed if the time match one of the criteria above.<br /> <br /> '''Destination if no conditions matches server time:''' This option will tell the server where the incoming call will be routed if the time doesn't match any of the criterias above.<br /> <br /> As you can see, you have several options to route the incoming calls: SIP/IAX (your main account or one of your [[Sub Accounts|subaccounts]]), [[Digital Receptionist (IVR)|IVR]], [[Calling Queues|Calling Queue]], another Time Condition, a [[Call Forwarding]], etc. <br /> <br /> Because we only need that the calls are routed to the main account in business hours or the [[voicemail]] in the non-business hours, we set this two options accordingly. <br /> <br /> To finish the time condition, you only need to Name it. You have maximum 15 characters available.<br /> <br /> <br /> [[File:Time destination.jpg|600px]]<br /> <br /> <br /> === Route incoming calls from DID to your Time Condition ===<br /> <br /> You need to go to your Customer Portal &gt;&gt; DID Numbers &gt;&gt; Manage DID(s).<br /> <br /> I'm going to assume that you have already a DID number in your account. You need to select the DID number you want to apply the time condition and then click on '''Edit DID''' button (the icon with the pencil), also you can select more than one DID and click on the '''Edit Selection''' buttons.<br /> <br /> At this point you should be in the Edit DID Settings page, the only setting you should be change is the '''Routing'''. You need to select the '''Time Conditions''' option and then select it from the dropdown menu on the right.<br /> <br /> <br /> [[File:Did routing time condition.jpg|600px]]<br /> <br /> <br /> To finish only apply the changes and you should have the Time Conditions working for the DID.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Porting_a_Toll_Free_Number 2014-10-07T18:11:07Z

<p>Alan: </p> <hr /> <div>You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). <br /> <br /> <br /> '''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 2 to 4 weeks.<br /> <br /> <br /> Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.<br /> <br /> In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS<br /> <br /> <br /> '''Step 1.''' <br /> <br /> First you have to confirm the order type of your port process. In this case will be a Toll Free number.<br /> Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.<br /> <br /> <br /> [[File:Lnptollfreestep1.JPG|600px]]<br /> <br /> <br /> <br /> '''Selecting carrier type:'''<br /> <br /> '''American Carrier, American Callers Only:'''<br /> Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at <br /> delivery date.<br /> <br /> '''American Carrier, American and Canadian Callers allowed:'''<br /> Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is <br /> $0.99 per month starting at delivery date.<br /> <br /> '''Canadian Carrier:'''<br /> Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at <br /> delivery date.<br /> <br /> '''Step 2.'''<br /> <br /> Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the &quot;Partial Port&quot; section. If you want to port all of them, you have to check on No at &quot;Partial Port&quot; and you should enter all the numbers at &quot;DID Number(s) to port&quot; .<br /> <br /> <br /> <br /> <br /> [[File:Lnptollfreestep2.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 3.'''<br /> <br /> Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.<br /> <br /> <br /> [[File:portstep3.JPG|600px]]<br /> <br /> <br /> '''Step 4.'''<br /> <br /> You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.<br /> <br /> <br /> [[File:portstep4.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 5.'''<br /> <br /> You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.<br /> <br /> If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.<br /> <br /> Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers. <br /> <br /> <br /> [[File:portstep5.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 6.'''<br /> <br /> The system will show you the number(s) that will be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.<br /> <br /> After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms<br /> <br /> LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.<br /> <br /> <br /> [[File:portstep6tollfree.JPG|600px]]<br /> <br /> <br /> Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.<br /> <br /> Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.<br /> <br /> Thank you for your understanding.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Porting_a_Toll_Free_Number 2014-10-07T18:10:17Z

<p>Alan: </p> <hr /> <div>You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). <br /> <br /> <br /> '''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 2 to 4 weeks.<br /> <br /> <br /> Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.<br /> <br /> In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS<br /> <br /> <br /> '''Step 1.''' <br /> <br /> First you have to confirm the order type of your port process. In this case will be a Toll Free number.<br /> Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.<br /> <br /> <br /> [[File:Lnptollfreestep1.JPG|600px]]<br /> <br /> <br /> <br /> '''Selecting carrier type:'''<br /> <br /> '''American Carrier, American Callers Only:'''<br /> Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date.<br /> <br /> '''American Carrier, American and Canadian Callers allowed:'''<br /> Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date.<br /> <br /> '''Canadian Carrier:'''<br /> Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at delivery date.<br /> <br /> '''Step 2.'''<br /> <br /> Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the &quot;Partial Port&quot; section. If you want to port all of them, you have to check on No at &quot;Partial Port&quot; and you should enter all the numbers at &quot;DID Number(s) to port&quot; .<br /> <br /> <br /> <br /> <br /> [[File:Lnptollfreestep2.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 3.'''<br /> <br /> Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.<br /> <br /> <br /> [[File:portstep3.JPG|600px]]<br /> <br /> <br /> '''Step 4.'''<br /> <br /> You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.<br /> <br /> <br /> [[File:portstep4.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 5.'''<br /> <br /> You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.<br /> <br /> If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.<br /> <br /> Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers. <br /> <br /> <br /> [[File:portstep5.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 6.'''<br /> <br /> The system will show you the number(s) that will be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.<br /> <br /> After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms<br /> <br /> LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.<br /> <br /> <br /> [[File:portstep6tollfree.JPG|600px]]<br /> <br /> <br /> Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.<br /> <br /> Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.<br /> <br /> Thank you for your understanding.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Porting_a_Toll_Free_Number 2014-10-07T18:09:43Z

<p>Alan: </p> <hr /> <div>You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). <br /> <br /> <br /> '''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 2 to 4 weeks.<br /> <br /> <br /> Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.<br /> <br /> In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS<br /> <br /> <br /> '''Step 1.''' <br /> <br /> First you have to confirm the order type of your port process. In this case will be a Toll Free number.<br /> Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.<br /> <br /> <br /> [[File:Lnptollfreestep1.JPG|600px]]<br /> <br /> <br /> <br /> '''Selecting carrier type:'''<br /> <br /> '''American Carrier, American Callers Only:'''<br /> Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date.<br /> <br /> '''American Carrier, American and Canadian Callers allowed:'''<br /> Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date.<br /> <br /> '''Canadian Carrier:'''<br /> Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at delivery date.<br /> <br /> '''Step 2.'''<br /> <br /> Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the &quot;Partial Port&quot; section. If you want to port all of them, you have to check on No at &quot;Partial Port&quot; and you should enter all the numbers at &quot;DID Number(s) to port&quot; .<br /> <br /> <br /> <br /> <br /> [[File:Lnptollfreestep2.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 3.'''<br /> <br /> Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.<br /> <br /> <br /> [[File:portstep3.JPG|600px]]<br /> <br /> <br /> '''Step 4.'''<br /> <br /> You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.<br /> <br /> <br /> [[File:portstep4.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 5.'''<br /> <br /> You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.<br /> <br /> If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.<br /> <br /> Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers. <br /> <br /> <br /> [[File:portstep5.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 6.'''<br /> <br /> The system will show you the number(s) that will be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.<br /> <br /> After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms<br /> <br /> LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.<br /> <br /> <br /> [[File:portstep6tollfree.JPG|600px]]<br /> <br /> <br /> Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.<br /> <br /> Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.<br /> <br /> Thank you for your understanding.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Porting_a_Toll_Free_Number 2014-10-07T18:09:02Z

<p>Alan: </p> <hr /> <div>You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). <br /> <br /> <br /> '''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 2 to 4 weeks.<br /> <br /> <br /> Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.<br /> <br /> In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS<br /> <br /> <br /> '''Step 1.''' <br /> <br /> First you have to confirm the order type of your port process. In this case will be a Toll Free number.<br /> Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.<br /> <br /> <br /> [[File:Lnptollfreestep1.JPG|600px]]<br /> <br /> <br /> <br /> '''Selecting carrier type:'''<br /> <br /> '''American Carrier, American Callers Only:'''<br /> Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date.<br /> <br /> '''American Carrier, American and Canadian Callers allowed:'''<br /> Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date.<br /> <br /> '''Canadian Carrier:'''<br /> Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at delivery date.<br /> <br /> '''Step 2.'''<br /> <br /> Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the &quot;Partial Port&quot; section. If you want to port all of them, you have to check on No at &quot;Partial Port&quot; and you should enter all the numbers at &quot;DID Number(s) to port&quot; .<br /> <br /> <br /> <br /> <br /> [[File:Lnptollfreestep2.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 3.'''<br /> <br /> Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.<br /> <br /> <br /> [[File:portstep3.JPG|600px]]<br /> <br /> <br /> '''Step 4.'''<br /> <br /> You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.<br /> <br /> <br /> [[File:portstep4.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 5.'''<br /> <br /> You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.<br /> <br /> If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.<br /> <br /> Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers. <br /> <br /> <br /> [[File:portstep5.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 6.'''<br /> <br /> The system will show you the number(s) that will be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.<br /> <br /> After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms<br /> <br /> LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.<br /> <br /> <br /> [[File:portstep6tollfree.JPG|600px]]<br /> <br /> <br /> Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.<br /> <br /> Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.<br /> <br /> Thank you for your understanding.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Porting_a_Toll_Free_Number 2014-10-07T18:08:18Z

<p>Alan: </p> <hr /> <div>You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). <br /> <br /> <br /> '''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 2 to 4 weeks.<br /> <br /> <br /> Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.<br /> <br /> In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS<br /> <br /> <br /> '''Step 1.''' <br /> <br /> First you have to confirm the order type of your port process. In this case will be a Toll Free number.<br /> Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.<br /> <br /> <br /> [[File:Lnptollfreestep1.JPG|600px]]<br /> <br /> <br /> <br /> '''Selecting carrier type:'''<br /> <br /> '''American Carrier, American Callers Only:'''<br /> Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date.<br /> <br /> '''American Carrier, American and Canadian Callers allowed:'''<br /> Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date.<br /> <br /> '''Canadian Carrier:'''<br /> Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at delivery date.<br /> <br /> '''Step 2.'''<br /> <br /> Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the &quot;Partial Port&quot; section. If you want to port all of them, you have to check on No at &quot;Partial Port&quot; and you should enter all the numbers at &quot;DID Number(s) to port&quot; .<br /> <br /> <br /> <br /> <br /> [[File:Lnptollfreestep2.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 3.'''<br /> <br /> Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.<br /> <br /> <br /> [[File:portstep3.JPG|600px]]<br /> <br /> <br /> '''Step 4.'''<br /> <br /> You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.<br /> <br /> <br /> [[File:portstep4.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 5.'''<br /> <br /> You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.<br /> <br /> If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.<br /> <br /> Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers. <br /> <br /> <br /> [[File:portstep5.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 6.'''<br /> <br /> The system will show you the number(s) that will be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.<br /> <br /> After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms<br /> <br /> LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.<br /> <br /> <br /> [[File:portstep6tollfree.JPG|600px]]<br /> <br /> <br /> Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.<br /> <br /> Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.<br /> <br /> Thank you for your understanding.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Porting_a_Toll_Free_Number 2014-10-07T18:07:09Z

<p>Alan: </p> <hr /> <div>You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). <br /> <br /> <br /> '''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 2 to 4 weeks.<br /> <br /> <br /> Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.<br /> <br /> In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS<br /> <br /> <br /> '''Step 1.''' <br /> <br /> First you have to confirm the order type of your port process. In this case will be a Toll Free number.<br /> Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.<br /> <br /> <br /> [[File:Lnptollfreestep1.JPG|600px]]<br /> <br /> Selecting carrier type:<br /> <br /> '''American Carrier, American Callers Only:'''<br /> Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date.<br /> <br /> '''American Carrier, American and Canadian Callers allowed:'''<br /> Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date.<br /> <br /> '''Canadian Carrier:'''<br /> Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at delivery date.<br /> <br /> '''Step 2.'''<br /> <br /> Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the &quot;Partial Port&quot; section. If you want to port all of them, you have to check on No at &quot;Partial Port&quot; and you should enter all the numbers at &quot;DID Number(s) to port&quot; .<br /> <br /> <br /> [[File:Lnptollfreestep2.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 3.'''<br /> <br /> Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.<br /> <br /> <br /> [[File:portstep3.JPG|600px]]<br /> <br /> <br /> '''Step 4.'''<br /> <br /> You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.<br /> <br /> <br /> [[File:portstep4.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 5.'''<br /> <br /> You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.<br /> <br /> If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.<br /> <br /> Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers. <br /> <br /> <br /> [[File:portstep5.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 6.'''<br /> <br /> The system will show you the number(s) that will be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.<br /> <br /> After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms<br /> <br /> LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.<br /> <br /> <br /> [[File:portstep6tollfree.JPG|600px]]<br /> <br /> <br /> Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.<br /> <br /> Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.<br /> <br /> Thank you for your understanding.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Porting_a_Toll_Free_Number 2014-10-07T18:06:00Z

<p>Alan: </p> <hr /> <div>You can port one or multiple numbers within one order. Please note that in order to port multiple numbers in one order, all the numbers have to be on the same Invoice and account with the losing provider. They must all be associated to the same billing telephone number (BTN). You should not mix toll-free numbers and local numbers on the same order. Same goes with Canadian and US Numbers. You'll need to start a new request if the information is somehow different. The fee for Canadian Carrier is $10 Per Number and for American Carrier is Free Per Number(For limited time). <br /> <br /> <br /> '''Please note:''' Toll Free Numbers have no FOC date, they are simply released to our carrier without prior notice. We are always monitoring these releases in order to add the number(s) as soon as it ports to avoid missing calls. The process can take from 2 to 4 weeks.<br /> <br /> <br /> Every toll free number from USA and Canada can be ported to VoIP.ms as long as the losing provider does not reject the port request. Please contact your current provider before starting a port request, to make sure they will agree to the port request and to be sure you are not under any kind of contract with them or any other reason why they may reject the port request.<br /> <br /> In the following lines you will find all the necessary steps to port an existing Toll Free number from another provider to VoIP.MS<br /> <br /> <br /> '''Step 1.''' <br /> <br /> First you have to confirm the order type of your port process. In this case will be a Toll Free number.<br /> Make sure you select the correct Toll Free option, as fees are billed differently for US calls and Canadian calls depending on what you select. Please contact our Support staff if you want to know more about these rates.<br /> <br /> <br /> [[File:Lnptollfreestep1.JPG|600px]]<br /> <br /> Selecting carrier type:<br /> <br /> American Carrier, American Callers Only:<br /> Your toll-free number will work for US callers only at a rate of 1.9 cents per minute. This can be changed later to USA/Canada (See below). Monthly fee is $0.99 starting at delivery date.<br /> <br /> American Carrier, American and Canadian Callers allowed:<br /> Your toll-free number will work for both US and Canadian callers at a rate of 1.9 cents per minute for US callers and 8 cents per minute for Canadian Callers. Monthly fee is $0.99 per month starting at delivery date.<br /> <br /> Canadian Carrier: <br /> Your toll-free numbers will work for both American and Canadian Callers at a rate of 3.2 cents per minute for both countries. Monthly fee is $1.49 per month starting at delivery date.<br /> <br /> '''Step 2.'''<br /> <br /> Now you should enter the number(s) you would like to port. If you have more than 1 number with the losing provider but you only want to port one or some of them, you should check on Yes at the &quot;Partial Port&quot; section. If you want to port all of them, you have to check on No at &quot;Partial Port&quot; and you should enter all the numbers at &quot;DID Number(s) to port&quot; .<br /> <br /> <br /> [[File:Lnptollfreestep2.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 3.'''<br /> <br /> Now you should enter all the required information. It must be exactly as it appears on the invoice with the losing carrier. If you are planning to port a number under a different name than yours to a VoIP.ms account, you just have to fill the information as it appears on the invoice. It does not matter if the name on the losing carrier's account does not match with the information at VoIP.ms.<br /> <br /> <br /> [[File:portstep3.JPG|600px]]<br /> <br /> <br /> '''Step 4.'''<br /> <br /> You must enter the Service Provider/Carrier Information. What is needed is your Customer Account number and Service Provider Name as it's listed with the losing carrier.<br /> <br /> <br /> [[File:portstep4.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 5.'''<br /> <br /> You will need to upload a scan of your latest signed invoice from your current losing provider. Please place your signature on a Blank area where there are no elements interfering with it. If the provider of the number does not provide an invoice, you could take a screen shot from the losing provider´s customer portal that shows the number to port and the account information.<br /> <br /> If you would like to include any comment or additional information to this port. You can do it at the Notes/Comments field.<br /> <br /> Please note CNAM/LIDB database option does not apply when porting a Toll Free numbers. <br /> <br /> <br /> [[File:portstep5.JPG|600px]]<br /> <br /> <br /> <br /> '''Step 6.'''<br /> <br /> The system will show you the number(s) that will be ported, the porting fee per number and the Total amount that will be debited from your balance. Please confirm that all information is correct.<br /> <br /> After this, the port process will be completed and your request will be sent to the LNP Department at VoIP.ms<br /> <br /> LNP Department will process your request in a timely manner and they will email you either requesting more information if needed or just to confirm everything is correct.<br /> <br /> <br /> [[File:portstep6tollfree.JPG|600px]]<br /> <br /> <br /> Please note that some carriers can take some hours to completely update their routes when a number has been ported and this could cause random situations with your number at your FOC Date.<br /> <br /> Please contact the Support department if a ported-in number is still unreachable from some providers after 24 hours since you were advised that the port had completed.<br /> <br /> Thank you for your understanding.<br /> <br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/How_it_works 2014-07-30T20:45:41Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------------------------&gt; [[File:Telephoneworld.jpg|150px]]<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.019 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------------------------- [[File:Telephoneworld.jpg|150px]]<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.<br /> Please also note that channels do not work the same way for PBX users.</div>

Alan https://wiki.voip.ms/article/How_it_works 2014-07-30T20:44:09Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] ----------------------------&gt; [[File:Telephoneworld.jpg|150px]]<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.019 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;---------------------------- [[File:Telephoneworld.jpg|150px]]<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.<br /> Please also note that channels do not work the same way for PBX users.</div>

Alan https://wiki.voip.ms/article/How_it_works 2014-07-30T20:43:32Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; [[File:Telephoneworld.jpg|180px]]<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.019 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------- [[File:Telephoneworld.jpg|180px]]<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.<br /> Please also note that channels do not work the same way for PBX users.</div>

Alan https://wiki.voip.ms/article/How_it_works 2014-07-30T20:42:55Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; [[File:Telephoneworld.jpg|200px]]<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.019 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.<br /> Please also note that channels do not work the same way for PBX users.</div>

Alan https://wiki.voip.ms/article/How_it_works 2014-07-30T20:41:42Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; [[File:Telephoneworld.jpg|60px]]<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.019 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.<br /> Please also note that channels do not work the same way for PBX users.</div>

Alan https://wiki.voip.ms/article/File:Telephoneworld.jpg 2014-07-30T20:40:29Z

<p>Alan: </p> <hr /> <div></div>

Alan https://wiki.voip.ms/article/How_it_works 2014-07-30T20:31:49Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.019 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.<br /> Please also note that channels do not work the same way for PBX users.</div>

Alan https://wiki.voip.ms/article/How_it_works 2014-07-30T20:28:18Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new system of voice over IP you will need to have an Internet connection, an ATA device and a regular analog handset. Other options include using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sell hardware/software, you can get your devices at any electronic store and online or you could choose to download a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses. You can add funds (minimum amount of $25 USD) via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), the currency used for all customers is U.S. Dollars (USD). Your payments will be added to your balance and your calls and other charges will be debited from that balance. We can send you a low balance alert email to remind you when it is time to deposit funds again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that it is not necessary to have a DID to start placing outgoing calls, a DID is meant for receiving calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls (prices are subject to change from the time this wiki was made):<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: - $0.01 per minute<br /> Canada: $0.0052 per minute $0.01 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example (prices are just for examples):<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example (prices are just for examples):<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> *(prices are just for examples)<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, by default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.<br /> Please also note that channels do not work the same way for PBX users.</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T19:59:40Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> == ¿En donde está localizado Voip.ms? ==<br /> Voip.ms es una compañia Canadiense. La oficina principal está localizada en Montreal, Canada. De igual manera hay una oficina en Mérida Yucatán, México para el mercado de sudamérica. Los cargos son realizados en Dólares Americanos por Swiftvox Inc de manera segura por medio de Internet secure.<br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> == ¿Que servidor debería usar? ==<br /> Normalmente para obtener mejores resultados debería utilizar el servidor más cercano a su ubicación, sin embargo usted puede mandar un Ping a cualquiera de nuestros servidores para ver cual le da mejor tiempo de respuesta.<br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> <br /> == ¿Hay encriptación en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo registrar dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> == ¿Puedo depositar menos de 25 Dólares? ==<br /> Actualmente el monto mínimo para depositar a su cuenta es $25 Dólares Americanos. Sin embargo si en algún momento en el futuro no se siente satisfecho con nuestro servicio, usted puede solicitar un reembolso del saldo restante en su cuenta. <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> == ¿Se aplican impuestos en Voip.ms? ==<br /> Todos los clientes con cuenta Canadiense pagarán un impuesto llamado GST. De igual manera los clientes de Quebec en Canada pagarán un impuesto de provincia adicional llamado PST, esto aplica para ambos métodos de pago PayPal o Tarjeta de Crédito. El impuesto HST se aplicaran para provincias Canadienses que lo usen.<br /> <br /> Para más detalles sobre como son aplicados estos impuestos puede ver el siguiente enlace: http://en.wikipedia.org/wiki/Sales_taxes_in_Canada<br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T19:58:48Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> == ¿En donde está localizado Voip.ms? ==<br /> Voip.ms es una compañia Canadiense. La oficina principal está localizada en Montreal, Canada. De igual manera hay una oficina en Mérida Yucatán, México para el mercado de sudamérica. Los cargos son realizados en Dólares Americanos por Swiftvox Inc de manera segura por medio de Internet secure.<br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> == ¿Que servidor debería usar? ==<br /> Normalmente para obtener mejores resultados debería utilizar el servidor más cercano a su ubicación, sin embargo usted puede mandar un Ping a cualquiera de nuestros servidores para ver cual le da mejor tiempo de respuesta.<br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> == ¿Hay Encriptación en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo registrar dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> == ¿Puedo depositar menos de 25 Dólares? ==<br /> Actualmente el monto mínimo para depositar a su cuenta es $25 Dólares Americanos. Sin embargo si en algún momento en el futuro no se siente satisfecho con nuestro servicio, usted puede solicitar un reembolso del saldo restante en su cuenta. <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> == ¿Se aplican impuestos en Voip.ms? ==<br /> Todos los clientes con cuenta Canadiense pagarán un impuesto llamado GST. De igual manera los clientes de Quebec en Canada pagarán un impuesto de provincia adicional llamado PST, esto aplica para ambos métodos de pago PayPal o Tarjeta de Crédito. El impuesto HST se aplicaran para provincias Canadienses que lo usen.<br /> <br /> Para más detalles sobre como son aplicados estos impuestos puede ver el siguiente enlace: http://en.wikipedia.org/wiki/Sales_taxes_in_Canada<br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T19:11:18Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> == ¿En donde está localizado Voip.ms? ==<br /> Voip.ms es una compañia Canadiense. La oficina principal está localizada en Montreal, Canada. De igual manera hay una oficina en Mérida Yucatán, México para el mercado de sudamérica. Los cargos son realizados en Dólares Americanos por Swiftvox Inc de manera segura por medio de Internet secure.<br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> == ¿Que servidor debería usar? ==<br /> Normalmente para obtener mejores resultados debería utilizar el servidor más cercano a su ubicación, sin embargo usted puede mandar un Ping a cualquiera de nuestros servidores para ver cual le da mejor tiempo de respuesta.<br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> == ¿Hay Encriptación en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo inscribirme en dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> == ¿Puedo depositar menos de 25 Dólares? ==<br /> Actualmente el monto mínimo para depositar a su cuenta es $25 Dólares Americanos. Sin embargo si en algún momento en el futuro no se siente satisfecho con nuestro servicio, usted puede solicitar un reembolso del saldo restante en su cuenta. <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> == ¿Se aplican impuestos en Voip.ms? ==<br /> Todos los clientes con cuenta Canadiense pagarán un impuesto llamado GST. De igual manera los clientes de Quebec en Canada pagarán un impuesto de provincia adicional llamado PST, esto aplica para ambos métodos de pago PayPal o Tarjeta de Crédito. El impuesto HST se aplicaran para provincias Canadienses que lo usen.<br /> <br /> Para más detalles sobre como son aplicados estos impuestos puede ver el siguiente enlace: http://en.wikipedia.org/wiki/Sales_taxes_in_Canada<br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T19:01:58Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> == ¿En donde está localizado Voip.ms? ==<br /> Voip.ms es una compañia Canadiense. La oficina principal está localizada en Montreal, Canada. De igual manera hay una oficina en Mérida Yucatán, México para el mercado de sudamérica. Los cargos son realizados en Dólares Americanos por Swiftvox Inc de manera segura por medio de Internet secure.<br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> == ¿Que servidor debería usar? ==<br /> Normalmente para obtener mejores resultados debería utilizar el servidor más cercano a su ubicación, sin embargo usted puede mandar un Ping a cualquiera de nuestros servidores para ver cual le da mejor tiempo de respuesta.<br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> == ¿Hay Encriptación en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo inscribirme en dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> == ¿Puedo depositar menos de 25 Dólares? ==<br /> Actualmente el monto mínimo para depositar a su cuenta es $25 Dólares Americanos. Sin embargo si en algún momento en el futuro no se siente satisfecho con nuestro servicio, usted puede solicitar un reembolso del saldo restante en su cuenta. <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T18:55:36Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> == ¿En donde está localizado Voip.ms? ==<br /> Voip.ms es una compañia Canadiense. La oficina principal está localizada en Montreal, Canada. De igual manera hay una oficina en Mérida Yucatán, México para el mercado de sudamérica. Los cargos son realizados en Dólares Americanos por Swiftvox Inc de manera segura por medio de Internet secure.<br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> == ¿Que servidor debería usar? ==<br /> Normalmente para obtener mejores resultados debería utilizar el servidor más cercano a su ubicación, sin embargo usted puede mandar un Ping a cualquiera de nuestros servidores para ver cual le da mejor tiempo de respuesta.<br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> == ¿Hay Encriptación en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo inscribirme en dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T18:54:08Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> == ¿En donde está localizado Voip.ms? ==<br /> Voip.ms es una compañia Canadiense. La oficina principal está localizada en Montreal, Canada. De igual manera hay una oficina en Mérida Yucatán, México para el mercado de sudamérica. Los cargos son realizados en Dólares Americanos por Swiftvox Inc de manera segura por medio de Internet secure.<br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> == ¿Que servidor debería usar? ==<br /> Normalmente para obtener mejores resultados debería utilizar el servidor más cercano a su ubicación, sin embargo usted puede mandar un Ping a cualquiera de nuestros servidores para ver cual le da mejor tiempo de respuesta.<br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> == ¿Ay Encripción en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo inscribirme en dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T18:42:07Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> == ¿En donde está localizado Voip.ms? ==<br /> Voip.ms es una compañia Canadiense. La oficina principal está localizada en Montreal, Canada. De igual manera hay una oficina en Mérida Yucatán, México para el mercado de sudamérica. Los cargos son realizados en Dólares Americanos por Swiftvox Inc de manera segura por medio de Internet secure.<br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> == ¿Ay Encripción en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo inscribirme en dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Preguntas_frecuentes 2014-07-30T18:21:41Z

<p>Alan: </p> <hr /> <div>== ¿Puedo portear mi número existente desde otro proveedor a Voip.ms? ==<br /> Voip.ms ofrece servicio de porteos y su número podría aplicar para ser porteado. Por favor contacte al departamento de soporte para verificar si su número aplica para ser porteado o si usted ya tiene una cuenta con nosotros por favor diríjase a [[Porteo de numeros]]<br /> <br /> == ¿Por qué estoy recibiendo llamadas con ID &quot;Asterisk&quot; ? ==<br /> Si usted está recibiendo llamadas con &quot;Asterisk&quot; como el nombre en el identificador de llamadas, la primera sugerencia es comprobar si las llamadas aparecen en su CDR de VoIP.ms como las llamadas entrantes. Si no aparecen, entonces usted puede estar seguro de que estas llamadas no están entrando a través del sistema Voip.ms, ya que cada llamada que llega a su sistema, aparecerá en su VoIP.ms CDR.<br /> Si este es el caso, una de las razones más probables es que es una llamada directa SIP a su sistema Asterisk o dispositivo, para hacer Spam, campañas de SIP o escáneres de la búsqueda de direcciones IP públicas con puerto SIP abierto con el fin de usar fuerza bruta. Desafortunadamente, esto está fuera de control de Voip.ms ya que nunca la llamada llega a nuestro sistema.<br /> Sin embargo, hay algunas sugerencias que usted puede seguir para eliminar este inconveniente. Si usted está usando algún tipo de sistema basado en Asterisk, por favor, asegúrese de desactivar la disponibilidad para recibir &quot;llamadas anónimas&quot; e instalar la seguridad adecuada.<br /> Si está usando un teléfono de ATA, softphone o IP, compruebe si hay opción de desactivar estas llamadas anónimas, si no hay, lo más probable es que el dispositivo no es compatible con &quot;llamadas anónimas&quot; por defecto. Además, se recomienda verificar que el ruteador no se encuentra en el modo DMZ para la IP interna del dispositivo ATA, para asegurar que los dispositivos y la red no son accesibles desde Internet y evitar el reenvío de puertos innecesarios.<br /> <br /> <br /> == ¿Ofrece VoIP.ms servicio de Tarjeta de Llamadas para comprar créditos para llamadas salientes? ==<br /> Voip.ms no ofrece tarjeta de llamadas. Sin embargo, usted puede utilizar su DID y enviar sus llamadas a un proveedor de tarjeta de llamadas si lo desea. Voip.ms también ofrece la función [[Acceso directo al sistema interno (DISA)|DISA]] (funciona como una tarjeta de llamada). Donde se llama a un DID, el sistema le pedirá un número de PIN, después de entrar el PIN, la línea le otorgará con tono de llamada para realizar la llamada final a través de VoIP, mientras que con las tarifas VoIP.ms al llamar a cualquier parte del mundo.<br /> ¿Dónde se encuentra VoIP.ms?<br /> Voip.ms es una compañía Canadiense. La oficina principal se encuentra en Montreal, Canadá, y también hay una oficina en Mérida, México, para su mercado de América del Sur. Los cargos de tarjetas de crédito se hacen en dólares de EE.UU. (USD) por Swiftvox Inc. a través de Internet seguro.<br /> <br /> <br /> == ¿Cuáles son las direcciones IP de los servidores VoIP.ms? ==<br /> <br /> <br /> Houston: 209.62.1.2<br /> Dallas: 74.54.54.178<br /> Los Angeles: 67.215.241.250<br /> Nueva York: 74.63.41.218<br /> Londres: 78.129.153.20<br /> Montreal: 67.205.74.164<br /> Toronto: 174.137.63.206<br /> Seattle: 69.147.236.82<br /> Tampa: 68.233.226.97<br /> Chicago: 64.120.22.242<br /> Atlanta: 174.34.146.162<br /> Montreal2: 174.142.75.171<br /> Toronto2: 174.137.63.206<br /> ¿Qué servidor debo utilizar?<br /> <br /> Por lo general, con el fin de obtener mejores resultados, usted debe elegir el servidor más cercano a su domicilio. Usted puede enviar un ping a cualquiera de los servidores para comprobar el mejor tiempo de respuesta.<br /> <br /> <br /> == ¿Ofrecen llamadas de conferencia? ==<br /> <br /> <br /> Voip.ms no ofrece una opción para llamadas de conferencia, sin embargo, si su sistema o dispositivo es capaz de establecer una llamada en conferencia, entonces usted no tendrá problemas de realizar una llamada en conferencia con VoIP.ms<br /> <br /> <br /> == ¿VoIP.ms ofrece un servidor STUN? ==<br /> Voip.ms no proporciona ningún tipo de servidor STUN, ni es necesario para utilizar uno con nuestro servicio. Si por alguna razón específica usted desea usar un servidor STUN, todavía se pueden encontrar servidores públicos de STUN en la web de forma gratuita si es lo que usted necesita.<br /> == ¿Ay Encripción en la comunicación de VoiP.ms? ==<br /> Con VoiP.ms la comunicación SIP es segura, aunque no está encriptada. Sin embargo, las contraseñas son MD5 hash y no se transmiten sin codificar a la hora de establecer la llamada.<br /> <br /> <br /> == ¿VoIP.ms proporciona dispositivos para utilizar el servicio? ==<br /> VoIP.ms no proporciona ningún tipo de dispositivo de hardware, software o sistema para utilizar el servicio. El servicio puede ser utilizado con cualquier equipo siempre y cuando este desbloqueado y soporte los protocolos SIP y IAX2. Usted debe ser capaz de conseguir uno en cualquier tienda de comunicaciones especializadas. <br /> <br /> <br /> == ¿Funcionará mi equipo con VoIP.ms? ==<br /> <br /> Básicamente, cualquier dispositivo o sistema que soporte SIP o IAX2 protocolo funciona con el sistema de Voip.ms. Si trae su dispositivo (ATA, teléfonos IP) de un proveedor anterior, asegúrese de que no este bloqueado y sea capaz de hacer cambios en su configuración. Siéntase libre de solicitar asistencia técnica para obtener más detalles, sin embargo, no podemos ayudarlo con respecto a la manera de desbloquear un dispositivo de otro proveedor (por razones de fuerza legal).<br /> == ¿Puedo llamar a un número gratuito internacional? ==<br /> <br /> <br /> En este momento las llamadas a números gratuitos Internacionales no son compatibles. Sólo a los números gratuitos de EE.UU. y Canadá.<br /> <br /> <br /> == ¿VoIP.ms ofrece otros puertos, además de 5060? ==<br /> Voip.ms ofrece puertos alternativos SIP, UDP 5080 y 42872 en todos sus servidores, se puede usar estos puertos en caso de que su ISP bloquee el puerto SIP 5060 UDP o si necesita utilizar otro.<br /> <br /> <br /> == ¿VoIP.ms ofrece un programa de referencia? ==<br /> Voip.ms no está ofreciendo ningún tipo de programa de referencia en el momento.<br /> <br /> <br /> == ¿Puedo inscribirme en dos dispositivos diferentes con la misma cuenta? ==<br /> Esto no es muy recomendable, puede ocasionar conflictos de enrutamiento de las llamadas y puede robar el registro de cada otro dispositivo. Si necesita registrar más de un dispositivo, cree y utilice las subcuentas, con esto obtendrá nuevas credenciales para cualquier dispositivo adicional.<br /> <br /> <br /> == ¿Cómo porteo a otro proveedor mi número? ==<br /> Si usted tiene un número DID con VoIP.ms y desea portear este DID a otro proveedor, usted para comenzar este proceso necesita iniciarlo con el nuevo proveedor. Ellos deben ser capaces de proporcionar toda la información necesaria para iniciar este proceso.<br /> == ¿Cómo puedo cambiar la ruta de la terminación US48/Canadá para mi [[Sub Cuentas (Sub Accounts)|subcuenta]]? ==<br /> La ruta de terminación US48/Canadá de las subcuentas se debe cambiar desde Main Menu &gt;&gt; [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] &gt;&gt; Account Routing tab. La ruta que se aplique será utilizada para la cuenta principal y a todas las sub cuentas por igual. A diferencia de la ruta internacional, que es independiente por cuenta / [[Sub Cuentas (Sub Accounts)|subcuenta]].<br /> <br /> <br /> == ¿VoIP.ms ofrecen tonos de timbre distintivo? ==<br /> <br /> Tonos de timbre distintivo no están disponibles por el momento, si usted está en una situación en la que usted necesita saber que uno de sus DIDs está recibiendo una llamada, una buena opción es utilizar el &quot;Caller ID name Prefix&quot; (prefijo de nombre de identificador de llamadas) del DID, para añadir un prefijo específico al DID, distinto a los demás.<br /> ¿Puedo depositar menos de $ 25 USD?<br /> La cantidad mínima a depositar en la actualidad es de $ 25 USD. Sin embargo, si en algún momento usted no se siente satisfecho con el servicio, puede solicitar la devolución del saldo restante en su cuenta.<br /> <br /> <br /> == ¿Cuál es mi contraseña de la cuenta principal SIP? ==<br /> La contraseña de la cuenta principal de SIP por defecto es la misma que la contraseña de su portal de VoiP.ms. Si no ha cambiado la contraseña SIP, es la misma contraseña que utiliza para acceder a su portal. Para cambiar esta contraseña por favor consulte nuestra página de [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] page: Settings Security<br /> <br /> <br /> == ¿VoIP.ms ofrece transferencias de llamadas? ==<br /> VoIP.ms si ofrece transferencias de llamadas, esto debe ser solicitado al personal VoIP.ms, no es una opción que se puede activar en el portal del cliente.<br /> <br /> <br /> == ¿VoIP.ms ofrece tarifas al mayoreo? ==<br /> Si usted está interesado en una oferta basada en el uso de tráfico o de volumen, por favor envíe un correo electrónico a sales@voip.ms proporcionando todos los detalles (destinos a los que desea llamar, el promedio de minutos utilizados al mes), con el fin de recibir información adecuada.<br /> <br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/Configuraci%C3%B3n_de_DID_(Manage_DID) 2014-05-11T19:48:53Z

<p>Alan: </p> <hr /> <div>En este artículo se tratará de explicar de manera breve y básica la forma en la que usted puede configurar su propio número DID.<br /> <br /> Una vez que usted ya ha ordenado un DID y lo tiene listo en su cuenta, es momento de hacer cambios en su configuración para recibir las llamadas de la manera deseada.<br /> Para accesar estas opciones hay que ir al menú '''DID numbers''' y seleccionar la opción '''Manage DID(s)'''.<br /> <br /> <br /> [[File:MenuOption.jpg]]<br /> <br /> <br /> Una vez que se selecciona la opción '''Manage DID(s)''', sigue una pantalla en la que se encuentran listados todos los DID pertenecientes a su cuenta. Igualmente usted verá varios iconos y palabras que pueden no ser tan familiares, pero puede obtener una rápida descripción al hacer click en el icono de '''&quot;Help&quot;''' en la parte superior derecha.<br /> <br /> <br /> [[File:ManageDID.jpg]]<br /> <br /> <br /> La manera más fácil para editar la configuración de un DID, es haciendo click en el pequeño ícono con el papel y el lápiz.<br /> <br /> <br /> [[File:Icon.jpg]]<br /> <br /> <br /> La primera y principal sección en esta pagina es '''&quot;Routing&quot;''', esta sección es la que define la ruta y el comportamiento que seguirán las llamadas entrantes para el DID seleccionado.<br /> Las diferentes opciones pueden o no aparecer todas disponibles, esto depende únicamente de si usted ya las ha creado con anterioridad.<br /> Por ejemplo, si no ha creado un [[Buz%C3%B3n_de_voz_(Voicemail)|Buzón de voz]] - Voicemail, esta opción no aparecerá disponible.<br /> Para seleccionar una opción, se debe hacer click en la casilla circular, y después seleccionar la opción de la lista desplegable en caso de haber más de una.<br /> <br /> <br /> [[File:DID-Routing.jpg]]<br /> <br /> <br /> Después de esto, tenemos otras opciones adicionales para el DID.<br /> <br /> *La primera es '''&quot;Additional Failover options&quot;''', al hacer click en esta, se despliegan 3 secciones mas, idénticas a la de Routing previamente vista, pero el propósito de estas opciones, es configurar la ruta cuando la llamada alcance 1 de 3 estados diferentes, entre No disponible (''Unreachable''), Ocupado (''Busy'') y Sin Repuesta (''No answer''), en lugar de solo el [[Buz%C3%B3n_de_voz_(Voicemail)|Buzón de voz]].<br /> *Después, tenemos la opción de '''&quot;Voicemail&quot;''' ([[Buz%C3%B3n_de_voz_(Voicemail)|Buzón de voz]]), es en esta parte donde se asigna un [[Buz%C3%B3n_de_voz_(Voicemail)|Buzón de voz]] al DID.<br /> *'''&quot;DID Point of Presence&quot;''', esta opción es muy importante ya que es aquí donde seleccionamos en que [[Elegir_servidor|servidor]] queremos ubicar nuestro DID. Es muy importante notar que esta opción debe ser la misma que el servidor que hemos configurado en nuestro dispositivo SIP, softphone o Trunk desde un PBX. <br /> <br /> <br /> [[File:Managedidnew1.jpg]]<br /> <br /> <br /> *'''Dial Timeout in Seconds''', esta opción es básicamente la cantidad de segundos o timbres que el numero sonará, antes de enviar la llamada al [[Buz%C3%B3n_de_voz_(Voicemail)|Buzón de voz]], o cualquiera de las &quot;Failover options&quot;.<br /> *'''Caller ID name Lookup''', cuando esta opción es activada, el sistema buscará en las bases de datos por un nombre asignado al [[Numero_Identificador_(Caller_ID)|número]] de la persona que le habla, si se encuentra, el nombre será desplegado junto al [[Numero_Identificador_(Caller_ID)|número]] del hablante. (Ej, en sus llamadas entrantes aparecerá JOHN SMITH, 5553332211)<br /> *'''Caller ID name Prefix''', esta opción, es simplemente para añadir una palabra cualquiera, como un prefijo al Nombre o [[Numero_Identificador_(Caller_ID)|número]] del que llama, de forma que usted vería ''&lt;Prefijo, Nombre, Numero&gt;'' en su identificador de llamada.<br /> *'''Note''', esto es simplemente para uso interno, y poner una descripción al DID.<br /> <br /> <br /> Recuerde que ningún cambio será aplicado hasta que no se de click en el botón '''&quot;Click here to apply changes&quot;''' , al final de la página.<br /> <br /> <br /> <br /> == Configurar Varios DIDs ==<br /> <br /> <br /> Hay 2 botones adicionales que aparecen desde la Pantalla de '''&quot;Manage DID&quot;''' cuando selecciona esta opción desde el menú. Estas son ''&quot;Edit Selection - All settings at Once&quot;'' and ''&quot;Edit Selection - One Setting at a Time&quot;''.<br /> <br /> '''&quot;Edit Selection - All settings at Once&quot;''', al seleccionar esta opción, se ingresa a la página para editar DIDs, es importante notar, que en la forma en la que esta página termine configurada al final, es exactamente como serán configurados todos los DIDs seleccionados, esto aplica a las opciones que sufrieron cambios, y a las que no también.<br /> Por ejemplo, si usted asigna un [[Buz%C3%B3n_de_voz_(Voicemail)|Buzón de voz]], este mismo será asignado a todos los DID seleccionados, y si deja algún campo en blanco, como el de '''&quot;Note&quot;''', será aplicado en blanco para todos los DIDs, si alguno tenia una nota, ésta se perderá.<br /> <br /> '''&quot;Edit Selection - One Setting at a Time&quot;''', al seleccionar esta opción, se ingresa a la misma pagina de edición, con la diferencia que esta vez, cada una de las opciones tiene su propio e independiente botón para guardar los cambios, de esta forma puede hacer cambios a varios DIDs, para una opción especifica, sin cambiar el resto de las opciones.<br /> Muy útil si sus DIDs ya están configurados, y una nueva opción surge para aplicarse, pero no quiere tocar el resto de las opciones.<br /> <br /> [[category:Guías]]</div>

Alan https://wiki.voip.ms/article/File:Managedidnew1.jpg 2014-05-11T19:47:43Z

<p>Alan: </p> <hr /> <div></div>

Alan https://wiki.voip.ms/article/Getting_Started 2014-02-11T16:14:31Z

<p>Alan: </p> <hr /> <div>This guide will help you to start using your [http://voip.ms Voip.ms] account and its features, depending on the needs from your business or personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.<br /> <br /> == Create your account ==<br /> <br /> You can create an account for free, just follow this link [https://www.voip.ms/signup.php Signup], you will access the sign up page, please enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account. <br /> <br /> <br /> Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at support@voip.ms<br /> <br /> <br /> [[File:Signup11.jpg]]<br /> <br /> '''Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the [http://wiki.voip.ms/article/Account_Settings Account Settings] so you can get familiar with the options offered to configure your line.'''<br /> <br /> == Adding Funds ==<br /> <br /> In order to use VoIP.ms services for sending and receiving calls, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the '''Account Balance''', look for this option at the '''&quot;Finances&quot;''' link in the customer portal.<br /> <br /> <br /> [[File:addfunds.jpg]]<br /> <br /> <br /> Adding funds is a simple procedure, click on Finances --&gt; Add Funds in the customer portal. Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is '''$25 USD'''. Contact VoIP.ms staff for the information needed to send a payment using Western Union or Bank Wire.<br /> <br /> <br /> You can monitor your existing account balance, to monitor your expenses please visit the following article [http://wiki.voip.ms/article/Calculating_my_expenses calculate my expenses]<br /> <br /> <br /> Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the [http://voip.ms/rates.php Termination Rates]. '''For example, calling a US48 number is $0.0105 per minute.'''<br /> <br /> == Outgoing calls ==<br /> <br /> If you intend to use VoIP.ms services for the purpose of making calls, you will need first a '''device or softphone''' to do this, you can use any type of software or device (unlocked) which support '''SIP or IAX2''' protocols. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.<br /> <br /> <br /> When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an '''Account number ID''' that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to [http://wiki.voip.ms/article/Choosing_Server choose a server] so you can have an idea about which server to use. Try to use the one with the less latency (lower ping), or the one closer to your geographical location.<br /> <br /> <br /> [[File:Info11.jpg]]<br /> <br /> <br /> Refer also to the [http://wiki.voip.ms/article/Devices configurations samples] here on the Wiki to find specific instructions for your equipment.<br /> <br /> <br /> Once registered first dial '''4443''' for &quot;echo test&quot; this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the [http://wiki.voip.ms/article/Service_Cost service cost].<br /> <br /> == Incoming calls ==<br /> <br /> To receive calls with VoIP.ms, you will need a '''DID number''' which works just as any regular telephone number used for receiving incoming calls, you can still receive calls via [http://wiki.voip.ms/article/SIP_URI Sip Uri] using a [http://wiki.voip.ms/article/Sub_Accounts sub account], but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.<br /> <br /> <br /> You have different options to get a DID number, from local US &amp; Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such as Virtual numbers or iNUMs. Refer to DID Numbers &gt;&gt; Order DID in the customer portal and pick the number that suits best for your needs.<br /> <br /> <br /> [[File:did11.jpg]]<br /> <br /> <br /> Once you have a DID Number you can see it in your portal, listed under DID Numbers &gt;&gt; [http://wiki.voip.ms/article/Manage_DID Manage DID(s)]. In this section you will have different options to configure for your number. The first recommended test is to route it to '''System &gt;&gt; Echo test''', to make sure you received a number that is properly working.<br /> <br /> <br /> You can find different options for the Routing of your number:<br /> <br /> <br /> * Main or [http://wiki.voip.ms/article/Sub_Accounts sub account] (this basically means you can route your number to a device or equipment previously configured).<br /> <br /> * [http://wiki.voip.ms/article/Digital_Receptionist_(IVR) IVR (digital receptionist)] this is useful to handle your calls at your business and direct the callers to a specific department.<br /> <br /> * [http://wiki.voip.ms/article/Calling_Queues Calling queue] (members that can login and answer your calls).<br /> <br /> * [http://wiki.voip.ms/article/Time_Conditions Time conditions] (specify different routes for your numbers depending the time of the day).<br /> <br /> * [http://wiki.voip.ms/article/Call_Forwarding Call forwarding] (route your calls to an external number such a landline or cellphone number).<br /> <br /> * [http://wiki.voip.ms/article/SIP_URI Sip Uri], to call another person or company via SIP.<br /> <br /> * [http://wiki.voip.ms/article/Ring_Groups Ring group] (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).<br /> <br /> * [http://wiki.voip.ms/article/Recordings Recordings], play a simple message for people to hear when calling your number.<br /> <br /> * [http://wiki.voip.ms/article/Callback Call back], (you can use for example your cellphone to make calls via VoIP.ms service).<br /> <br /> * [http://wiki.voip.ms/article/DISA DISA] (works similar to call back but instead you have to enter a PIN number first).<br /> <br /> * [http://wiki.voip.ms/article/Voicemail Voicemail] (give people calling you an option to leave a message, so you can contact them later).<br /> <br /> * '''System (Used for echo test and other responses, such a busy tone or message for unwanted calls).'''<br /> <br /> == Sub Accounts ==<br /> <br /> Most VoIP.ms users that recently created an account, can probably have questions regarding [http://wiki.voip.ms/article/Sub_Accounts sub accounts], for what are they and what is the benefit to create them? <br /> <br /> <br /> [[File:sub11.jpg]]<br /> <br /> <br /> With VoIP.ms you have the possibility to register more than one device (e.g. softphone or system) '''simultaneously''', this can be achieved by using the '''sub accounts''' feature. Or maybe you wish to create sub accounts to hand to your relatives/friends, so they can use the VoIP.ms service to place and receive calls. <br /> <br /> You can create as many sub accounts as you need, depending on how many devices you want to register at the same time. Please keep in mind that you do not need sub accounts if your devices are not logged in simultaneously. (For instance, you wouldn't need sub accounts if you use your main account at your PC at home, then turn the PC off, and log in from work and use a software phone, since the accounts are not registered to the server at the same time.)<br /> <br /> <br /> Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.<br /> <br /> <br /> When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.<br /> <br /> <br /> '''For example:'''<br /> '''Sub Account : 100000_101'''<br /> '''Password: You set it on the sub account'''<br /> '''Sip Proxy : atlanta.voip.ms'''<br /> <br /> <br /> Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an '''internal extension''' that can be configured, at the moment you create the sub account, this same internal extension can be used as a '''SIP URI'''.<br /> <br /> <br /> You can always check the status of your ATA / softphones on the '''Portal Home Page (Main Menu &gt;&gt; Portal Home)'''. If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.<br /> <br /> == International calls ==<br /> <br /> Any call outside of USA48 or Canada is treated as an '''International call''', for that reason you need to dial using the following code:<br /> <br /> 00 or 011 + country code + phone number<br /> <br /> For additional dialing codes check the next [http://wiki.voip.ms/article/Dialing_Codes Dialing Codes]<br /> <br /> If you intend to use VoIP.ms services for '''International calls''', note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the [http://wiki.voip.ms/article/Account_Settings Account Settings]:<br /> <br /> <br /> * Allow International calls.<br /> <br /> * Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).<br /> <br /> * Max. Call Time for International Calls (Max. Call Time for International Calls).<br /> <br /> * International Amount Restriction (If exceeds the maximum amount, the call will not be connected).<br /> <br /> <br /> VoIP.ms currently offer new options that can help for the security, you can refer to '''Main Menu &gt;&gt; Account Settings &gt;&gt; Account Restrictions.''' These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.<br /> <br /> <br /> [[File:rest11.jpg]]<br /> <br /> <br /> Note also that some destinations are locked by default for new accounts. In order to have [http://wiki.voip.ms/article/Unlocking_All_International_Destinations full access to all international destinations], refer to Main Menu &gt;&gt; Portal Home &gt;&gt; Allowed International destinations, click on the link &quot;Some Areas Locked (Click for details)&quot; and follow the instructions.<br /> <br /> == Call detail records ==<br /> <br /> In your VoIP.ms account you will notice a section called &quot;CDR and Reports&quot;, here you can find your [http://www.example.com Call detail records] which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.<br /> <br /> <br /> [[File:cdr11.jpg]]<br /> <br /> <br /> * Search for a specific range of '''dates'''<br /> <br /> * Filter calls by '''disposition''' in the CDR (answered, no answered, busy, failed).<br /> <br /> * Filter calls by '''type''' (Outgoing, Incoming, calls to specific DID number).<br /> <br /> * Filter calls by '''call billing''' (billed calls, free calls).<br /> <br /> * Filter calls by '''account''' (main or sub account calls).<br /> <br /> * '''Time Zone''' (Set the time zone to adjust your CDR to your local time).<br /> <br /> == Support staff ==<br /> <br /> You need to [http://voip.ms/contactus.php contact] VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the [http://wiki.voip.ms/article/Devices configuration samples] and a direct link to the [http://wiki.voip.ms/article/Welcome Wiki page].<br /> <br /> <br /> [[File:chat17.jpg]]<br /> <br /> <br /> Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:<br /> <br /> <br /> * [http://wiki.voip.ms/article/Call_quality_issues Call quality issues]<br /> <br /> * [http://wiki.voip.ms/article/DID_Troubleshooting DID trouble shooting]<br /> <br /> * [http://wiki.voip.ms/article/Problems_logging_in Problems logging in]<br /> <br /> * Tips for your [http://wiki.voip.ms/article/PBX_Security PBX security]<br /> <br /> * [http://wiki.voip.ms/article/Troubleshooting_Outgoing_Calls Trouble shooting outgoing calls]<br /> <br /> <br /> The section called '''&quot;Feature Request&quot;''' is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.<br /> <br /> == Rates section ==<br /> <br /> You want to know how much you will pay when calling to a specific number? You need to visit the '''Rates section''' in the customer portal, and you have some fields that will make your search quicker:<br /> <br /> <br /> [[File:rates11.jpg]]<br /> <br /> <br /> * '''Search country''' (make your search by looking at the different rates for a specific country in the termination list).<br /> <br /> * '''Phone number prefix''' (look for a specific number, you will get the rate for the prefix that match the number).<br /> <br /> * [http://wiki.voip.ms/article/Value_vs_Premium Value &amp; Premium] (you can choose between Value and Premium route for the Canada, International &amp; Toll free calls). The US route is only available on the Premium route with a rate of $0.01 (one cent) per minute.<br /> <br /> == Notes ==<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> '''In order to receive calls properly the registration server and the POP of the DID number must match, i.e. If your device/softphone is registered to dallas.voip.ms <br /> '''the POP of the DID must have the Point of Presense to Dallas as well.</div>

Alan https://wiki.voip.ms/article/Getting_Started 2014-02-11T16:13:50Z

<p>Alan: </p> <hr /> <div>This guide will help you to start using your [http://voip.ms Voip.ms] account and its features, depending on the needs from your business or personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.<br /> <br /> == Create your account ==<br /> <br /> You can create an account for free, just follow this link [https://www.voip.ms/signup.php Signup], you will access the sign up page, please enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account. <br /> <br /> <br /> Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at support@voip.ms<br /> <br /> <br /> [[File:Signup11.jpg]]<br /> <br /> '''Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the [http://wiki.voip.ms/article/Account_Settings Account Settings] so you can get familiar with the options offered to configure your line.'''<br /> <br /> == Adding Funds ==<br /> <br /> In order to use VoIP.ms services for sending and receiving calls, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the '''Account Balance''', look for this option at the '''&quot;Finances&quot;''' link in the customer portal.<br /> <br /> <br /> [[File:addfunds.jpg]]<br /> <br /> <br /> Adding funds is a simple procedure, click on Finances --&gt; Add Funds in the customer portal. Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is '''$25 USD'''. Contact VoIP.ms staff for the information needed to send a payment using Western Union or Bank Wire.<br /> <br /> <br /> You can monitor your existing account balance, to monitor your expenses please visit the following article [http://wiki.voip.ms/article/Calculating_my_expenses calculate my expenses]<br /> <br /> <br /> Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the [http://voip.ms/rates.php Termination Rates]. '''For example, calling a US48 number is $0.0105 per minute.'''<br /> <br /> == Outgoing calls ==<br /> <br /> If you intend to use VoIP.ms services for the purpose of making calls, you will need first a '''device or softphone''' to do this, you can use any type of software or device (unlocked) which support '''SIP or IAX2''' protocols. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.<br /> <br /> <br /> When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an '''Account number ID''' that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to [http://wiki.voip.ms/article/Choosing_Server choose a server] so you can have an idea about which server to use. Try to use the one with the less latency (lower ping), or the one closer to your geographical location.<br /> <br /> <br /> [[File:Info11.jpg]]<br /> <br /> <br /> Refer also to the [http://wiki.voip.ms/article/Devices configurations samples] here on the Wiki to find specific instructions for your equipment.<br /> <br /> <br /> Once registered first dial '''4443''' for &quot;echo test&quot; this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the [http://wiki.voip.ms/article/Service_Cost service cost].<br /> <br /> == Incoming calls ==<br /> <br /> To receive calls with VoIP.ms, you will need a '''DID number''' which works just as any regular telephone number used for receiving incoming calls, you can still receive calls via [http://wiki.voip.ms/article/SIP_URI Sip Uri] using a [http://wiki.voip.ms/article/Sub_Accounts sub account], but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.<br /> <br /> <br /> You have different options to get a DID number, from local US &amp; Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such as Virtual numbers or iNUMs. Refer to DID Numbers &gt;&gt; Order DID in the customer portal and pick the number that suits best for your needs.<br /> <br /> <br /> [[File:did11.jpg]]<br /> <br /> <br /> Once you have a DID Number you can see it in your portal, listed under DID Numbers &gt;&gt; [http://wiki.voip.ms/article/Manage_DID Manage DID(s)]. In this section you will have different options to configure for your number. The first recommended test is to route it to '''System &gt;&gt; Echo test''', to make sure you received a number that is properly working.<br /> <br /> <br /> You can find different options for the Routing of your number:<br /> <br /> <br /> * Main or [http://wiki.voip.ms/article/Sub_Accounts sub account] (this basically means you can route your number to a device or equipment previously configured).<br /> <br /> * [http://wiki.voip.ms/article/Digital_Receptionist_(IVR) IVR (digital receptionist)] this is useful to handle your calls at your business and direct the callers to a specific department.<br /> <br /> * [http://wiki.voip.ms/article/Calling_Queues Calling queue] (members that can login and answer your calls).<br /> <br /> * [http://wiki.voip.ms/article/Time_Conditions Time conditions] (specify different routes for your numbers depending the time of the day).<br /> <br /> * [http://wiki.voip.ms/article/Call_Forwarding Call forwarding] (route your calls to an external number such a landline or cellphone number).<br /> <br /> * [http://wiki.voip.ms/article/SIP_URI Sip Uri], to call another person or company via SIP.<br /> <br /> * [http://wiki.voip.ms/article/Ring_Groups Ring group] (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).<br /> <br /> * [http://wiki.voip.ms/article/Recordings Recordings], play a simple message for people to hear when calling your number.<br /> <br /> * [http://wiki.voip.ms/article/Callback Call back], (you can use for example your cellphone to make calls via VoIP.ms service).<br /> <br /> * [http://wiki.voip.ms/article/DISA DISA] (works similar to call back but instead you have to enter a PIN number first).<br /> <br /> * [http://wiki.voip.ms/article/Voicemail Voicemail] (give people calling you an option to leave a message, so you can contact them later).<br /> <br /> * '''System (Used for echo test and other responses, such a busy tone or message for unwanted calls).'''<br /> <br /> == Sub Accounts ==<br /> <br /> Most VoIP.ms users that recently created an account, can probably have questions regarding [http://wiki.voip.ms/article/Sub_Accounts sub accounts], for what are they and what is the benefit to create them? <br /> <br /> <br /> [[File:sub11.jpg]]<br /> <br /> <br /> With VoIP.ms you have the possibility to register more than one device (e.g. softphone or system) '''simultaneously''', this can be achieved by using the '''sub accounts''' feature. Or maybe you wish to create sub accounts to hand to your relatives/friends, so they can use the VoIP.ms service to place and receive calls. <br /> <br /> You can create as many sub accounts as you need, depending on how many devices you want to register at the same time. Please keep in mind that you do not need sub accounts if your devices are not logged in simultaneously. (For instance, you wouldn't need sub accounts if you use your main account at your PC at home, then turn the PC off, and log in from work and use a software phone, since the accounts are not registered to the server at the same time.)<br /> <br /> <br /> Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.<br /> <br /> <br /> When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.<br /> <br /> <br /> '''For example:'''<br /> '''Sub Account : 100000_101'''<br /> '''Password: You set it on the sub account'''<br /> '''Sip Proxy : atlanta.voip.ms'''<br /> <br /> <br /> Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an '''internal extension''' that can be configured, at the moment you create the sub account, this same internal extension can be used as a '''SIP URI'''.<br /> <br /> <br /> You can always check the status of your ATA / softphones on the '''Portal Home Page (Main Menu &gt;&gt; Portal Home)'''. If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.<br /> <br /> == International calls ==<br /> <br /> Any call outside of USA48 or Canada is treated as an '''International call''', for that reason you need to dial using the following code:<br /> <br /> 00 or 011 + country code + phone number<br /> <br /> For additional dialing codes check the next [http://wiki.voip.ms/article/Dialing_Codes Dialing Codes]<br /> <br /> If you intend to use VoIP.ms services for '''International calls''', note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the [http://wiki.voip.ms/article/Account_Settings Account Settings]:<br /> <br /> <br /> * Allow International calls.<br /> <br /> * Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).<br /> <br /> * Max. Call Time for International Calls (Max. Call Time for International Calls).<br /> <br /> * International Amount Restriction (If exceeds the maximum amount, the call will not be connected).<br /> <br /> <br /> VoIP.ms currently offer new options that can help for the security, you can refer to '''Main Menu &gt;&gt; Account Settings &gt;&gt; Account Restrictions.''' These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.<br /> <br /> <br /> [[File:rest11.jpg]]<br /> <br /> <br /> Note also that some destinations are locked by default for new accounts. In order to have [http://wiki.voip.ms/article/Unlocking_All_International_Destinations full access to all international destinations], refer to Main Menu &gt;&gt; Portal Home &gt;&gt; Allowed International destinations, click on the link &quot;Some Areas Locked (Click for details)&quot; and follow the instructions.<br /> <br /> == Call detail records ==<br /> <br /> In your VoIP.ms account you will notice a section called &quot;CDR and Reports&quot;, here you can find your [http://www.example.com Call detail records] which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.<br /> <br /> <br /> [[File:cdr11.jpg]]<br /> <br /> <br /> * Search for a specific range of '''dates'''<br /> <br /> * Filter calls by '''disposition''' in the CDR (answered, no answered, busy, failed).<br /> <br /> * Filter calls by '''type''' (Outgoing, Incoming, calls to specific DID number).<br /> <br /> * Filter calls by '''call billing''' (billed calls, free calls).<br /> <br /> * Filter calls by '''account''' (main or sub account calls).<br /> <br /> * '''Time Zone''' (Set the time zone to adjust your CDR to your local time).<br /> <br /> == Support staff ==<br /> <br /> You need to [http://voip.ms/contactus.php contact] VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the [http://wiki.voip.ms/article/Devices configuration samples] and a direct link to the [http://wiki.voip.ms/article/Welcome Wiki page].<br /> <br /> <br /> [[File:chat17.jpg]]<br /> <br /> <br /> Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:<br /> <br /> <br /> * [http://wiki.voip.ms/article/Call_quality_issues Call quality issues]<br /> <br /> * [http://wiki.voip.ms/article/DID_Troubleshooting DID trouble shooting]<br /> <br /> * [http://wiki.voip.ms/article/Problems_logging_in Problems logging in]<br /> <br /> * Tips for your [http://wiki.voip.ms/article/PBX_Security PBX security]<br /> <br /> * [http://wiki.voip.ms/article/Troubleshooting_Outgoing_Calls Trouble shooting outgoing calls]<br /> <br /> <br /> The section called '''&quot;Feature Request&quot;''' is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.<br /> <br /> == Rates section ==<br /> <br /> You want to know how much you will pay when calling to a specific number? You need to visit the '''Rates section''' in the customer portal, and you have some fields that will make your search quicker:<br /> <br /> <br /> [[File:rates11.jpg]]<br /> <br /> <br /> * '''Search country''' (make your search by looking at the different rates for a specific country in the termination list).<br /> <br /> * '''Phone number prefix''' (look for a specific number, you will get the rate for the prefix that match the number).<br /> <br /> * [http://wiki.voip.ms/article/Value_vs_Premium Value &amp; Premium] (you can choose between Value and Premium route for the Canada, International &amp; Toll free calls). The US route is only available on the Premium route with a rate of $0.01 (one cent) per minute.<br /> <br /> == Notes ==<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> '''In order to receive calls properly the registration server and the POP of the DID number must match, i.e. If your device/softphone is registered to dallas.voip.ms <br /> the POP of the DID must have the Point of Presense to Dallas as well.</div>

Alan https://wiki.voip.ms/article/Getting_Started 2014-02-11T16:13:17Z

<p>Alan: </p> <hr /> <div>This guide will help you to start using your [http://voip.ms Voip.ms] account and its features, depending on the needs from your business or personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.<br /> <br /> == Create your account ==<br /> <br /> You can create an account for free, just follow this link [https://www.voip.ms/signup.php Signup], you will access the sign up page, please enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account. <br /> <br /> <br /> Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at support@voip.ms<br /> <br /> <br /> [[File:Signup11.jpg]]<br /> <br /> '''Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the [http://wiki.voip.ms/article/Account_Settings Account Settings] so you can get familiar with the options offered to configure your line.'''<br /> <br /> == Adding Funds ==<br /> <br /> In order to use VoIP.ms services for sending and receiving calls, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the '''Account Balance''', look for this option at the '''&quot;Finances&quot;''' link in the customer portal.<br /> <br /> <br /> [[File:addfunds.jpg]]<br /> <br /> <br /> Adding funds is a simple procedure, click on Finances --&gt; Add Funds in the customer portal. Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is '''$25 USD'''. Contact VoIP.ms staff for the information needed to send a payment using Western Union or Bank Wire.<br /> <br /> <br /> You can monitor your existing account balance, to monitor your expenses please visit the following article [http://wiki.voip.ms/article/Calculating_my_expenses calculate my expenses]<br /> <br /> <br /> Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the [http://voip.ms/rates.php Termination Rates]. '''For example, calling a US48 number is $0.0105 per minute.'''<br /> <br /> == Outgoing calls ==<br /> <br /> If you intend to use VoIP.ms services for the purpose of making calls, you will need first a '''device or softphone''' to do this, you can use any type of software or device (unlocked) which support '''SIP or IAX2''' protocols. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.<br /> <br /> <br /> When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an '''Account number ID''' that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to [http://wiki.voip.ms/article/Choosing_Server choose a server] so you can have an idea about which server to use. Try to use the one with the less latency (lower ping), or the one closer to your geographical location.<br /> <br /> <br /> [[File:Info11.jpg]]<br /> <br /> <br /> Refer also to the [http://wiki.voip.ms/article/Devices configurations samples] here on the Wiki to find specific instructions for your equipment.<br /> <br /> <br /> Once registered first dial '''4443''' for &quot;echo test&quot; this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the [http://wiki.voip.ms/article/Service_Cost service cost].<br /> <br /> == Incoming calls ==<br /> <br /> To receive calls with VoIP.ms, you will need a '''DID number''' which works just as any regular telephone number used for receiving incoming calls, you can still receive calls via [http://wiki.voip.ms/article/SIP_URI Sip Uri] using a [http://wiki.voip.ms/article/Sub_Accounts sub account], but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.<br /> <br /> <br /> You have different options to get a DID number, from local US &amp; Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such as Virtual numbers or iNUMs. Refer to DID Numbers &gt;&gt; Order DID in the customer portal and pick the number that suits best for your needs.<br /> <br /> <br /> [[File:did11.jpg]]<br /> <br /> <br /> Once you have a DID Number you can see it in your portal, listed under DID Numbers &gt;&gt; [http://wiki.voip.ms/article/Manage_DID Manage DID(s)]. In this section you will have different options to configure for your number. The first recommended test is to route it to '''System &gt;&gt; Echo test''', to make sure you received a number that is properly working.<br /> <br /> <br /> You can find different options for the Routing of your number:<br /> <br /> <br /> * Main or [http://wiki.voip.ms/article/Sub_Accounts sub account] (this basically means you can route your number to a device or equipment previously configured).<br /> <br /> * [http://wiki.voip.ms/article/Digital_Receptionist_(IVR) IVR (digital receptionist)] this is useful to handle your calls at your business and direct the callers to a specific department.<br /> <br /> * [http://wiki.voip.ms/article/Calling_Queues Calling queue] (members that can login and answer your calls).<br /> <br /> * [http://wiki.voip.ms/article/Time_Conditions Time conditions] (specify different routes for your numbers depending the time of the day).<br /> <br /> * [http://wiki.voip.ms/article/Call_Forwarding Call forwarding] (route your calls to an external number such a landline or cellphone number).<br /> <br /> * [http://wiki.voip.ms/article/SIP_URI Sip Uri], to call another person or company via SIP.<br /> <br /> * [http://wiki.voip.ms/article/Ring_Groups Ring group] (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).<br /> <br /> * [http://wiki.voip.ms/article/Recordings Recordings], play a simple message for people to hear when calling your number.<br /> <br /> * [http://wiki.voip.ms/article/Callback Call back], (you can use for example your cellphone to make calls via VoIP.ms service).<br /> <br /> * [http://wiki.voip.ms/article/DISA DISA] (works similar to call back but instead you have to enter a PIN number first).<br /> <br /> * [http://wiki.voip.ms/article/Voicemail Voicemail] (give people calling you an option to leave a message, so you can contact them later).<br /> <br /> * '''System (Used for echo test and other responses, such a busy tone or message for unwanted calls).'''<br /> <br /> == Sub Accounts ==<br /> <br /> Most VoIP.ms users that recently created an account, can probably have questions regarding [http://wiki.voip.ms/article/Sub_Accounts sub accounts], for what are they and what is the benefit to create them? <br /> <br /> <br /> [[File:sub11.jpg]]<br /> <br /> <br /> With VoIP.ms you have the possibility to register more than one device (e.g. softphone or system) '''simultaneously''', this can be achieved by using the '''sub accounts''' feature. Or maybe you wish to create sub accounts to hand to your relatives/friends, so they can use the VoIP.ms service to place and receive calls. <br /> <br /> You can create as many sub accounts as you need, depending on how many devices you want to register at the same time. Please keep in mind that you do not need sub accounts if your devices are not logged in simultaneously. (For instance, you wouldn't need sub accounts if you use your main account at your PC at home, then turn the PC off, and log in from work and use a software phone, since the accounts are not registered to the server at the same time.)<br /> <br /> <br /> Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.<br /> <br /> <br /> When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.<br /> <br /> <br /> '''For example:'''<br /> '''Sub Account : 100000_101'''<br /> '''Password: You set it on the sub account'''<br /> '''Sip Proxy : atlanta.voip.ms'''<br /> <br /> <br /> Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an '''internal extension''' that can be configured, at the moment you create the sub account, this same internal extension can be used as a '''SIP URI'''.<br /> <br /> <br /> You can always check the status of your ATA / softphones on the '''Portal Home Page (Main Menu &gt;&gt; Portal Home)'''. If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.<br /> <br /> == International calls ==<br /> <br /> Any call outside of USA48 or Canada is treated as an '''International call''', for that reason you need to dial using the following code:<br /> <br /> 00 or 011 + country code + phone number<br /> <br /> For additional dialing codes check the next [http://wiki.voip.ms/article/Dialing_Codes Dialing Codes]<br /> <br /> If you intend to use VoIP.ms services for '''International calls''', note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the [http://wiki.voip.ms/article/Account_Settings Account Settings]:<br /> <br /> <br /> * Allow International calls.<br /> <br /> * Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).<br /> <br /> * Max. Call Time for International Calls (Max. Call Time for International Calls).<br /> <br /> * International Amount Restriction (If exceeds the maximum amount, the call will not be connected).<br /> <br /> <br /> VoIP.ms currently offer new options that can help for the security, you can refer to '''Main Menu &gt;&gt; Account Settings &gt;&gt; Account Restrictions.''' These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.<br /> <br /> <br /> [[File:rest11.jpg]]<br /> <br /> <br /> Note also that some destinations are locked by default for new accounts. In order to have [http://wiki.voip.ms/article/Unlocking_All_International_Destinations full access to all international destinations], refer to Main Menu &gt;&gt; Portal Home &gt;&gt; Allowed International destinations, click on the link &quot;Some Areas Locked (Click for details)&quot; and follow the instructions.<br /> <br /> == Call detail records ==<br /> <br /> In your VoIP.ms account you will notice a section called &quot;CDR and Reports&quot;, here you can find your [http://www.example.com Call detail records] which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.<br /> <br /> <br /> [[File:cdr11.jpg]]<br /> <br /> <br /> * Search for a specific range of '''dates'''<br /> <br /> * Filter calls by '''disposition''' in the CDR (answered, no answered, busy, failed).<br /> <br /> * Filter calls by '''type''' (Outgoing, Incoming, calls to specific DID number).<br /> <br /> * Filter calls by '''call billing''' (billed calls, free calls).<br /> <br /> * Filter calls by '''account''' (main or sub account calls).<br /> <br /> * '''Time Zone''' (Set the time zone to adjust your CDR to your local time).<br /> <br /> == Support staff ==<br /> <br /> You need to [http://voip.ms/contactus.php contact] VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the [http://wiki.voip.ms/article/Devices configuration samples] and a direct link to the [http://wiki.voip.ms/article/Welcome Wiki page].<br /> <br /> <br /> [[File:chat17.jpg]]<br /> <br /> <br /> Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:<br /> <br /> <br /> * [http://wiki.voip.ms/article/Call_quality_issues Call quality issues]<br /> <br /> * [http://wiki.voip.ms/article/DID_Troubleshooting DID trouble shooting]<br /> <br /> * [http://wiki.voip.ms/article/Problems_logging_in Problems logging in]<br /> <br /> * Tips for your [http://wiki.voip.ms/article/PBX_Security PBX security]<br /> <br /> * [http://wiki.voip.ms/article/Troubleshooting_Outgoing_Calls Trouble shooting outgoing calls]<br /> <br /> <br /> The section called '''&quot;Feature Request&quot;''' is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.<br /> <br /> == Rates section ==<br /> <br /> You want to know how much you will pay when calling to a specific number? You need to visit the '''Rates section''' in the customer portal, and you have some fields that will make your search quicker:<br /> <br /> <br /> [[File:rates11.jpg]]<br /> <br /> <br /> * '''Search country''' (make your search by looking at the different rates for a specific country in the termination list).<br /> <br /> * '''Phone number prefix''' (look for a specific number, you will get the rate for the prefix that match the number).<br /> <br /> * [http://wiki.voip.ms/article/Value_vs_Premium Value &amp; Premium] (you can choose between Value and Premium route for the Canada, International &amp; Toll free calls). The US route is only available on the Premium route with a rate of $0.01 (one cent) per minute.<br /> <br /> == Notes ==<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> '''In order to receive calls properly the registration server and the POP of the DID number must match, i.e. If your device/softphone is registered to dallas.voip.ms the POP of the DID must have the Point of Presense to Dallas as well.</div>

Alan https://wiki.voip.ms/article/Getting_Started 2014-02-11T16:12:29Z

<p>Alan: </p> <hr /> <div>This guide will help you to start using your [http://voip.ms Voip.ms] account and its features, depending on the needs from your business or personal use. A recently created account can be related with a lot of questions, most of those questions can be answered by the Support staff via Live chat or Ticket system, however the information here is intended to make easier your first contact with VoIP.<br /> <br /> == Create your account ==<br /> <br /> You can create an account for free, just follow this link [https://www.voip.ms/signup.php Signup], you will access the sign up page, please enter the information required and click on submit. After signing up you will receive an email to confirm your email address and validate the account. <br /> <br /> <br /> Remember to check on your spam box to ensure you received the email, if not, contact VoIP.ms at support@voip.ms<br /> <br /> <br /> [[File:Signup11.jpg]]<br /> <br /> '''Once you have done this, have in mind what is exactly you want to do with your account. When you log in for the first time will be important to check the [http://wiki.voip.ms/article/Account_Settings Account Settings] so you can get familiar with the options offered to configure your line.'''<br /> <br /> == Adding Funds ==<br /> <br /> In order to use VoIP.ms services for sending and receiving calls, you will need to add funds to your account, note this is a pre-paid service, the amount added will be reflected in the '''Account Balance''', look for this option at the '''&quot;Finances&quot;''' link in the customer portal.<br /> <br /> <br /> [[File:addfunds.jpg]]<br /> <br /> <br /> Adding funds is a simple procedure, click on Finances --&gt; Add Funds in the customer portal. Make a payment with any of the available payment options such Credit Card or Paypal, the minimum to add is '''$25 USD'''. Contact VoIP.ms staff for the information needed to send a payment using Western Union or Bank Wire.<br /> <br /> <br /> You can monitor your existing account balance, to monitor your expenses please visit the following article [http://wiki.voip.ms/article/Calculating_my_expenses calculate my expenses]<br /> <br /> <br /> Remember that with VoIP.ms, the inbound and outbound calls are charged separately. For example, if you take a US DID number (for receiving calls), the cost can be $0.99 a month and $0.01 per minute. And all your outbound will still be charged as per the [http://voip.ms/rates.php Termination Rates]. '''For example, calling a US48 number is $0.0105 per minute.'''<br /> <br /> == Outgoing calls ==<br /> <br /> If you intend to use VoIP.ms services for the purpose of making calls, you will need first a '''device or softphone''' to do this, you can use any type of software or device (unlocked) which support '''SIP or IAX2''' protocols. Including free softphones such as X-lite, free open source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support one of the 2 protocols offered.<br /> <br /> <br /> When you define what is the equipment you will use with the service, you need to configure it using the credentials provided when creating the account. You will receive an '''Account number ID''' that consist of six digits (e.g. 100000), along with this you have a password used when creating the account (you can change this password later in your Account Settings). The additional information missing now is the VoIP.ms server we will use to register, for that will be recommendable to send a ping to [http://wiki.voip.ms/article/Choosing_Server choose a server] so you can have an idea about which server to use. Try to use the one with the less latency (lower ping), or the one closer to your geographical location.<br /> <br /> <br /> [[File:Info11.jpg]]<br /> <br /> <br /> Refer also to the [http://wiki.voip.ms/article/Devices configurations samples] here on the Wiki to find specific instructions for your equipment.<br /> <br /> <br /> Once registered first dial '''4443''' for &quot;echo test&quot; this tool is useful to test the quality of your line since is the only number you can call without adding funds. After doing this, you are ready to add funds and call to the desired destinations, remember to check the Termination rates inside the customer portal, so you can get a better idea about the [http://wiki.voip.ms/article/Service_Cost service cost].<br /> <br /> == Incoming calls ==<br /> <br /> To receive calls with VoIP.ms, you will need a '''DID number''' which works just as any regular telephone number used for receiving incoming calls, you can still receive calls via [http://wiki.voip.ms/article/SIP_URI Sip Uri] using a [http://wiki.voip.ms/article/Sub_Accounts sub account], but for use most of the features included in the portal, will be necessary to get a DID number for the incoming calls and different options offered for this scenario.<br /> <br /> <br /> You have different options to get a DID number, from local US &amp; Canadian numbers to International or Toll free numbers. You will find also some interesting alternatives such as Virtual numbers or iNUMs. Refer to DID Numbers &gt;&gt; Order DID in the customer portal and pick the number that suits best for your needs.<br /> <br /> <br /> [[File:did11.jpg]]<br /> <br /> <br /> Once you have a DID Number you can see it in your portal, listed under DID Numbers &gt;&gt; [http://wiki.voip.ms/article/Manage_DID Manage DID(s)]. In this section you will have different options to configure for your number. The first recommended test is to route it to '''System &gt;&gt; Echo test''', to make sure you received a number that is properly working.<br /> <br /> <br /> You can find different options for the Routing of your number:<br /> <br /> <br /> * Main or [http://wiki.voip.ms/article/Sub_Accounts sub account] (this basically means you can route your number to a device or equipment previously configured).<br /> <br /> * [http://wiki.voip.ms/article/Digital_Receptionist_(IVR) IVR (digital receptionist)] this is useful to handle your calls at your business and direct the callers to a specific department.<br /> <br /> * [http://wiki.voip.ms/article/Calling_Queues Calling queue] (members that can login and answer your calls).<br /> <br /> * [http://wiki.voip.ms/article/Time_Conditions Time conditions] (specify different routes for your numbers depending the time of the day).<br /> <br /> * [http://wiki.voip.ms/article/Call_Forwarding Call forwarding] (route your calls to an external number such a landline or cellphone number).<br /> <br /> * [http://wiki.voip.ms/article/SIP_URI Sip Uri], to call another person or company via SIP.<br /> <br /> * [http://wiki.voip.ms/article/Ring_Groups Ring group] (you have different devices registered, using different sub accounts, you can route one number to all of them with this feature).<br /> <br /> * [http://wiki.voip.ms/article/Recordings Recordings], play a simple message for people to hear when calling your number.<br /> <br /> * [http://wiki.voip.ms/article/Callback Call back], (you can use for example your cellphone to make calls via VoIP.ms service).<br /> <br /> * [http://wiki.voip.ms/article/DISA DISA] (works similar to call back but instead you have to enter a PIN number first).<br /> <br /> * [http://wiki.voip.ms/article/Voicemail Voicemail] (give people calling you an option to leave a message, so you can contact them later).<br /> <br /> * '''System (Used for echo test and other responses, such a busy tone or message for unwanted calls).'''<br /> <br /> == Sub Accounts ==<br /> <br /> Most VoIP.ms users that recently created an account, can probably have questions regarding [http://wiki.voip.ms/article/Sub_Accounts sub accounts], for what are they and what is the benefit to create them? <br /> <br /> <br /> [[File:sub11.jpg]]<br /> <br /> <br /> With VoIP.ms you have the possibility to register more than one device (e.g. softphone or system) '''simultaneously''', this can be achieved by using the '''sub accounts''' feature. Or maybe you wish to create sub accounts to hand to your relatives/friends, so they can use the VoIP.ms service to place and receive calls. <br /> <br /> You can create as many sub accounts as you need, depending on how many devices you want to register at the same time. Please keep in mind that you do not need sub accounts if your devices are not logged in simultaneously. (For instance, you wouldn't need sub accounts if you use your main account at your PC at home, then turn the PC off, and log in from work and use a software phone, since the accounts are not registered to the server at the same time.)<br /> <br /> <br /> Registering multiple devices only with the main account is not recommendable since can cause some connectivity issues.<br /> <br /> <br /> When you create sub accounts, is like having additional accounts, but managed all together, for this you get a different User ID an password to register a device:.<br /> <br /> <br /> '''For example:'''<br /> '''Sub Account : 100000_101'''<br /> '''Password: You set it on the sub account'''<br /> '''Sip Proxy : atlanta.voip.ms'''<br /> <br /> <br /> Sub accounts are also useful to communicate our devices between them, say you have 2 sub accounts registered to Atlanta server, you can make calls directly between the sub accounts using an '''internal extension''' that can be configured, at the moment you create the sub account, this same internal extension can be used as a '''SIP URI'''.<br /> <br /> <br /> You can always check the status of your ATA / softphones on the '''Portal Home Page (Main Menu &gt;&gt; Portal Home)'''. If you look at your list of Sub Accounts near the bottom of the page, you will see the registration status.<br /> <br /> == International calls ==<br /> <br /> Any call outside of USA48 or Canada is treated as an '''International call''', for that reason you need to dial using the following code:<br /> <br /> 00 or 011 + country code + phone number<br /> <br /> For additional dialing codes check the next [http://wiki.voip.ms/article/Dialing_Codes Dialing Codes]<br /> <br /> If you intend to use VoIP.ms services for '''International calls''', note these are disabled by default, there is a purpose on this of course, which is enforce the security on your account, if you decide to enable them, VoIP.ms recommend highly to use the restrictions in the [http://wiki.voip.ms/article/Account_Settings Account Settings]:<br /> <br /> <br /> * Allow International calls.<br /> <br /> * Max. Call Time for US48/Canadian Calls (exceeding the time, will cause the call to hang up automatically).<br /> <br /> * Max. Call Time for International Calls (Max. Call Time for International Calls).<br /> <br /> * International Amount Restriction (If exceeds the maximum amount, the call will not be connected).<br /> <br /> <br /> VoIP.ms currently offer new options that can help for the security, you can refer to '''Main Menu &gt;&gt; Account Settings &gt;&gt; Account Restrictions.''' These settings define the restrictions the system will use when you place calls to either USA48, Canada or International Numbers.<br /> <br /> <br /> [[File:rest11.jpg]]<br /> <br /> <br /> Note also that some destinations are locked by default for new accounts. In order to have [http://wiki.voip.ms/article/Unlocking_All_International_Destinations full access to all international destinations], refer to Main Menu &gt;&gt; Portal Home &gt;&gt; Allowed International destinations, click on the link &quot;Some Areas Locked (Click for details)&quot; and follow the instructions.<br /> <br /> == Call detail records ==<br /> <br /> In your VoIP.ms account you will notice a section called &quot;CDR and Reports&quot;, here you can find your [http://www.example.com Call detail records] which basically represent all the calls made and received in your account, the different filters available can make easier your search for a specific call.<br /> <br /> <br /> [[File:cdr11.jpg]]<br /> <br /> <br /> * Search for a specific range of '''dates'''<br /> <br /> * Filter calls by '''disposition''' in the CDR (answered, no answered, busy, failed).<br /> <br /> * Filter calls by '''type''' (Outgoing, Incoming, calls to specific DID number).<br /> <br /> * Filter calls by '''call billing''' (billed calls, free calls).<br /> <br /> * Filter calls by '''account''' (main or sub account calls).<br /> <br /> * '''Time Zone''' (Set the time zone to adjust your CDR to your local time).<br /> <br /> == Support staff ==<br /> <br /> You need to [http://voip.ms/contactus.php contact] VoIP.ms staff? There is a section for this in the customer portal, you can open tickets from there and also see all the tickets you have previously created. There is also a link for the [http://wiki.voip.ms/article/Devices configuration samples] and a direct link to the [http://wiki.voip.ms/article/Welcome Wiki page].<br /> <br /> <br /> [[File:chat17.jpg]]<br /> <br /> <br /> Support staff can help you with the trouble shooting in different scenarios, but you can also find useful information here:<br /> <br /> <br /> * [http://wiki.voip.ms/article/Call_quality_issues Call quality issues]<br /> <br /> * [http://wiki.voip.ms/article/DID_Troubleshooting DID trouble shooting]<br /> <br /> * [http://wiki.voip.ms/article/Problems_logging_in Problems logging in]<br /> <br /> * Tips for your [http://wiki.voip.ms/article/PBX_Security PBX security]<br /> <br /> * [http://wiki.voip.ms/article/Troubleshooting_Outgoing_Calls Trouble shooting outgoing calls]<br /> <br /> <br /> The section called '''&quot;Feature Request&quot;''' is the one you can use to report things that are not currently available with VoIP.ms service but you think will be good to have them in the future, like specific tools in the portal.<br /> <br /> == Rates section ==<br /> <br /> You want to know how much you will pay when calling to a specific number? You need to visit the '''Rates section''' in the customer portal, and you have some fields that will make your search quicker:<br /> <br /> <br /> [[File:rates11.jpg]]<br /> <br /> <br /> * '''Search country''' (make your search by looking at the different rates for a specific country in the termination list).<br /> <br /> * '''Phone number prefix''' (look for a specific number, you will get the rate for the prefix that match the number).<br /> <br /> * [http://wiki.voip.ms/article/Value_vs_Premium Value &amp; Premium] (you can choose between Value and Premium route for the Canada, International &amp; Toll free calls). The US route is only available on the Premium route with a rate of $0.01 (one cent) per minute.<br /> <br /> == Notes ==<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> In order to receive calls properly the registration server and the POP of the DID number must match, i.e. If your device/softphone is registered to dallas.voip.ms the POP of the DID must have the Point of Presense to Dallas as well.</div>

Alan https://wiki.voip.ms/article/Dialing_Codes 2013-10-23T18:58:52Z

<p>Alan: </p> <hr /> <div>[http://voip.ms/ VoIP.ms] has different dialing codes depending on the destination you want to reach, and you can use these codes from your main or sub account depending on your needs. It is important to mention that there are two main distinctions between the routes when dialing local and international calls. Calls to United States 48 (except Hawaii &amp; Alaska) and Canada are considered local calls. All the other destinations will be considered International and will use the corresponding route.<br /> <br /> == Local calls (USA48/Canada) ==<br /> <br /> For calls to USA48 &amp; Canada, you only need to dial the complete 10 digits number, optionally you can dial using 11 digits, adding the prefix 1 before the number. From the [[Account Settings]] &gt;&gt; Account Routing, it can be set a route for these calls, there is an option to use value or premium route. <br /> <br /> *Value: USA 48 $0.0105 - Canada starting at $0.0052 <br /> <br /> *Premium: USA 48 / Canada $0.0125. ''Note (except Yukon, North West Territories &amp; Nunavut are considered in this section but have a different rate (value at $ 0.0102 &amp; premium at $0.0260).''<br /> <br /> Example 1514-316-xxxx or 514-316-xxxx (do not use the dashes when dialing)<br /> <br /> '''USA48: The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.<br /> '''<br /> <br /> == International calls ==<br /> <br /> There are different codes that can be used to dial International numbers (Outside US48 &amp; Canada). Hawaii and Alaska are considered in this section, since any change made on the [[Account Settings]] &gt;&gt; Account Routing for International calls, will affect also these destinations, this means if we set to use premium route, calls to these destinations will use also premium route, but they can be dialed as local US numbers (10 or 11 digits).<br /> <br /> Note: Some International destinations can be dialed using only the prefix 1, this applies for countries part of the NANPA. 011 &amp; 00 are for the rest of countries. <br /> E.g. when dialing Hawaii, Alaska, Caribbean countries an U.S. Territories. <br /> <br /> For dialing to countries outside US &amp; Canada, we can follow these codes:<br /> <br /> *011 + Country Code + number: International<br /> *00 + Country Code + number: International<br /> *033 + 1 + Area Code + number: US48/Canada Value (override account setting)<br /> *044 + 1 + Area Code + number: US48/Canada Premium (override account setting)<br /> *033 + Country Code + number: International Value (override account setting)<br /> *044 + Country Code + number: International Premium (override account setting)<br /> <br /> (+ signs used as reference only. Do not include + signs when dialing)<br /> <br /> ''' You can confirm the area code of the city you wish to reach on the next link: http://www.flightpedia.org/dialcodes.html<br /> <br /> Example Dialing to Mexico: 011+country code+number 011-52-9999xxxxxx (do not use the dashes when dialing)<br /> <br /> == Special codes ==<br /> <br /> Some special codes that you can use with the service:<br /> <br /> === [[Voicemail]] Access Codes === <br /> &lt;nowiki&gt;*&lt;/nowiki&gt;97 to access directly the Mailbox associated to the account you are dialing from. (Will prompt for Password only)<br /> <br /> &lt;nowiki&gt;*&lt;/nowiki&gt;98 to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)<br /> <br /> If you don't have access to our VoIP network and would like to check your Voicemail, you can simply dial your number. Once the Voicemail system answers your call, press the asterisk key (*).<br /> <br /> === Account Balance ===<br /> <br /> Dial *225 (*bal): This code allow you to access your VoIP.ms Account Balance. It can be Enable or Disable on [[Sub Accounts]]. <br /> <br /> === SIP Broker Peering ===<br /> <br /> Dial **275 SIP Broker Peering (e.g: **275*011188888): This code can be used for outbound calls via SIP broker.<br /> <br /> If you want to receive calls, you will need a DID number (US/Canada) and you can use the following format *9780didnumber@sipbroker.com.<br /> <br /> You can also access this link for more information http://sipbroker.com/sipbroker/action/login<br /> <br /> === Echo &amp; DTMF test ===<br /> <br /> 4443 (Echo Test): This code is used to access the echo test, with a new account this code can be dialed even without funds, it is useful to verify the quality on your line.<br /> <br /> 4747 (DTMF Test): This code is used to access the dtmf test, with a new account this code can be dialed even without funds, it is useful to verify if the dtmf is configured properly.<br /> <br /> === iNums === <br /> <br /> iNums can be ordered for free from your account, on the order DID section, one iNum is available per account and calls (incoming &amp; outgoing) are free of charge. You can get more information also at http://www.inum.net/. iNum stands for international Number, making use of the +883 global country code. iNums are reachable from a growing list of providers. <br /> <br /> Example 011+883+iNum or 00+883+iNum: 011-883-51000134xxxx (do not use the dashes when dialing)<br /> <br /> == Service codes for Canada ==<br /> <br /> '''1-555-555-0911:''' Test CallerID and [[e911]] Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.<br /> <br /> '''411:''' Directory Assistance (Must be enabled in [[Account Settings]]), when enabled users can dial the directory assistance at a cost of $0.99 per call.<br /> <br /> '''311:''' Non-Emergency Police, Municipal and Other Governmental Services (Canadian Servers)<br /> <br /> '''511:''' Provision of Weather and Traveler Information Services (Canadian Servers)<br /> <br /> '''811:''' Non-Urgent Health Teletriage / telehealth Services (Canadian Servers)<br /> <br /> '''Important Notes:'''<br /> <br /> * The services can only be Called from Canadian servers. There are plans on adding service codes to US servers as soon as possible. This doesn't apply to the 411 service.<br /> * The services rely on your [http://wiki.voip.ms/article/Caller_ID CallerID] to route your call to the proper service line, therefore, some services may not be supported in your province or for your specific area.<br /> * The are no charges applied to your account when you call 311, 511 or 811.<br /> <br /> === Canadian 2-1-1 and 3-1-1 local service numbers ===<br /> <br /> 2-1-1 (community info) is directed to various numbers, depending on your local area code or municipality. The numbers listed are from [http://www.cnac.ca/other_codes/n11/plans/.../Vancouver_211.pdf BC], <br /> [http://www.cnac.ca/other_codes/n11/plans/documents/Ontario_211.pdf Ontario] and [http://www.cnac.ca/other_codes/n11/plans/documents/QuebecCity_211.pdf Québec] as shown by the Canadian numbering administrator, cnac.ca<br /> <br /> Ontario provides 2-1-1 community info province-wide; a similar plan was proposed for BC but currently appears to be abandoned.<br /> <br /> In most cases, Ontario's 2-1-1 providers cover one area code and its overlays; +1-905 (Oshawa-Hamilton-Niagara) is a notable exception as it is split among multiple local providers in the 416/905 area.<br /> <br /> As the actual number reached by dialling 2-1-1 is area code or county-specific, it may be best to use SIP dial plan rules to map 2-1-1 to the appropriate number for your area; for instance, Toronto/Oshawa 2-1-1 (in Linksys/Cisco format dial plan) would be |&lt;211:14163974636&gt;S0|<br /> <br /> {|<br /> |-<br /> !Area code<br /> !2-1-1 number<br /> !Description<br /> |-<br /> ||+1-416 Toronto<br /> ||+1-416‐397‐4636<br /> ||Toronto (FindHelp Information Services)<br /> |-<br /> ||+1-418 Greater Québec City<br /> ||+1-418-838-5115 or +1-877-211-9933<br /> ||Lévis ([http://211quebecregions.ca Centre d’information et de référence] de la Capitale-Nationale et de la Chaudière-Appalaches)<br /> |-<br /> ||+1-418 MRC Haute-Yamaska<br /> ||+1-418-838-0399 or +1-877-909-0399<br /> ||Lévis (Centre d’information et de référence de la Capitale-Nationale et de la Chaudière-Appalaches)<br /> |-<br /> ||+1-519 (all points)<br /> ||+1-519‐258‐0247 or +1‐866‐686‐0045<br /> ||Windsor (211 Windsor/Essex)<br /> |-<br /> ||+1-604 Vancouver<br /> ||+1-604-875-6431<br /> ||Metro Vancouver ([http://www.bc211.ca Information Services Vancouver])<br /> |-<br /> ||+1-613 (all points)<br /> ||+1-613‐761‐9076<br /> ||Ottawa (Information Ottawa)<br /> |-<br /> ||+1-705 (except Nipissing, Sudbury)<br /> ||+1-705‐445‐0641 or +1‐866‐743‐7818 <br /> ||Collingwood (Communication Connections)<br /> |-<br /> ||+1-705 Nipissing, Sudbury and points north<br /> ||+1-807‐626‐9626<br /> ||Thunder Bay (Lakehead Social Planning Council)<br /> |-<br /> ||+1-807 (all points)<br /> ||+1-807‐626‐9626<br /> ||Thunder Bay (Lakehead Social Planning Council)<br /> |-<br /> ||+1-905 Halton, Wellington, Waterloo<br /> ||+1-905-825-9135 or +1-866-580-3828 <br /> ||Oakville (Halton Region)<br /> |-<br /> ||+1-905 Niagara, Brant, Haldimand<br /> ||+1-905‐682‐6611 or +1‐800‐263‐3695<br /> ||St Catharines (Information Niagara)<br /> |-<br /> ||+1-905 Oshawa, York Region<br /> ||+1-416‐397‐4636<br /> ||Toronto (FindHelp Information Services)<br /> |-<br /> ||+1-905 Peel, Dufferin<br /> ||+1-905‐791‐4949 or +1-866‐573‐0088<br /> ||Brampton (Region of Peel)<br /> |}<br /> <br /> 3-1-1 is typically used in large Canadian cities (such as Ottawa and Toronto) for calls to City Hall. (In Peel Region, the number initially goes to the municipality; the user is then prompted to select a regional or municipal operator.) As such, the number at which these calls terminate will differ for each served municipality.<br /> <br /> {|<br /> !Area / City<br /> !3-1-1 number<br /> |-<br /> ||+1-604 Vancouver<br /> ||+1-604-829-4206 landline, +1-604-829-4207 wireless, +1-604-873-7000 for calls from outside Vancouver<br /> |-<br /> ||+1-905 Brampton<br /> ||+1-905-494-7818<br /> |-<br /> ||+1-905 Mississauga<br /> ||+1-905-615-4625<br /> |}<br /> <br /> === Canada 310 service ===<br /> <br /> In Bell Canada territory (any of area codes +1-807, 705, 519, 905, 416, 613, 819, 450, 514, 418 and their overlays), exchange 310 is a special code. These numbers are only reachable from the area where they belong, but appear to be local seven-digit calls from all exchanges in an entire area code. From the service, you will need to dial only the 7 digits to properly reach these numbers, pass a valid Canadian [http://wiki.voip.ms/article/Caller_ID CallerID] and be registered in Chicago, Seattle or any of the Canadian servers.<br /> <br /> Example: Dial 310-xxxx (do not use the dashes when dialling), if you pass a caller id in area code 514, dialling seven digits 310-xxxx is like dialling 514-310-xxxx.<br /> <br /> Note that, in area codes outside Canada, +1-areacode-310-xxxx is most likely just a normal number; the exchange has no special significance.<br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/Dialing_Codes 2013-10-23T18:53:33Z

<p>Alan: </p> <hr /> <div>[http://voip.ms/ VoIP.ms] has different dialing codes depending on the destination you want to reach, and you can use these codes from your main or sub account depending on your needs. It is important to mention that there are two main distinctions between the routes when dialing local and international calls. Calls to United States 48 (except Hawaii &amp; Alaska) and Canada are considered local calls. All the other destinations will be considered International and will use the corresponding route.<br /> <br /> == Local calls (USA48/Canada) ==<br /> <br /> For calls to USA48 &amp; Canada, you only need to dial the complete 10 digits number, optionally you can dial using 11 digits, adding the prefix 1 before the number. From the [[Account Settings]] &gt;&gt; Account Routing, it can be set a route for these calls, there is an option to use value or premium route. <br /> <br /> *Value: USA 48 $0.0105 - Canada starting at $0.0052 <br /> <br /> *Premium: USA 48 / Canada $0.0125. ''Note (except Yukon, North West Territories &amp; Nunavut are considered in this section but have a different rate (value at $ 0.0102 &amp; premium at $0.0260).''<br /> <br /> Example 1514-316-xxxx or 514-316-xxxx (do not use the dashes when dialing)<br /> <br /> '''USA48: The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.<br /> '''<br /> <br /> == International calls ==<br /> <br /> There are different codes that can be used to dial International numbers (Outside US48 &amp; Canada). Hawaii and Alaska are considered in this section, since any change made on the [[Account Settings]] &gt;&gt; Account Routing for International calls, will affect also these destinations, this means if we set to use premium route, calls to these destinations will use also premium route, but they can be dialed as local US numbers (10 or 11 digits).<br /> <br /> Note: Some International destinations can be dialed using only the prefix 1, this applies for countries part of the NANPA. 011 &amp; 00 are for the rest of countries. <br /> E.g. when dialing Hawaii, Alaska, Caribbean countries an U.S. Territories. <br /> <br /> For dialing to countries outside US &amp; Canada, we can follow these codes:<br /> <br /> *011 + Country Code + number: International<br /> *00 + Country Code + number: International<br /> *033 + 1 + Area Code + number: US48/Canada Value (override account setting)<br /> *044 + 1 + Area Code + number: US48/Canada Premium (override account setting)<br /> *033 + Country Code + number: International Value (override account setting)<br /> *044 + Country Code + number: International Premium (override account setting)<br /> <br /> (+ signs used as reference only. Do not include + signs when dialing)<br /> <br /> ''' In order to confirm the correct area code for international numbers, please take a look to the next link: http://www.flightpedia.org/dialcodes.html<br /> <br /> Example Dialing to Mexico: 011+country code+number 011-52-9999xxxxxx (do not use the dashes when dialing)<br /> <br /> == Special codes ==<br /> <br /> Some special codes that you can use with the service:<br /> <br /> === [[Voicemail]] Access Codes === <br /> &lt;nowiki&gt;*&lt;/nowiki&gt;97 to access directly the Mailbox associated to the account you are dialing from. (Will prompt for Password only)<br /> <br /> &lt;nowiki&gt;*&lt;/nowiki&gt;98 to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID and Password)<br /> <br /> If you don't have access to our VoIP network and would like to check your Voicemail, you can simply dial your number. Once the Voicemail system answers your call, press the asterisk key (*).<br /> <br /> === Account Balance ===<br /> <br /> Dial *225 (*bal): This code allow you to access your VoIP.ms Account Balance. It can be Enable or Disable on [[Sub Accounts]]. <br /> <br /> === SIP Broker Peering ===<br /> <br /> Dial **275 SIP Broker Peering (e.g: **275*011188888): This code can be used for outbound calls via SIP broker.<br /> <br /> If you want to receive calls, you will need a DID number (US/Canada) and you can use the following format *9780didnumber@sipbroker.com.<br /> <br /> You can also access this link for more information http://sipbroker.com/sipbroker/action/login<br /> <br /> === Echo &amp; DTMF test ===<br /> <br /> 4443 (Echo Test): This code is used to access the echo test, with a new account this code can be dialed even without funds, it is useful to verify the quality on your line.<br /> <br /> 4747 (DTMF Test): This code is used to access the dtmf test, with a new account this code can be dialed even without funds, it is useful to verify if the dtmf is configured properly.<br /> <br /> === iNums === <br /> <br /> iNums can be ordered for free from your account, on the order DID section, one iNum is available per account and calls (incoming &amp; outgoing) are free of charge. You can get more information also at http://www.inum.net/. iNum stands for international Number, making use of the +883 global country code. iNums are reachable from a growing list of providers. <br /> <br /> Example 011+883+iNum or 00+883+iNum: 011-883-51000134xxxx (do not use the dashes when dialing)<br /> <br /> == Service codes for Canada ==<br /> <br /> '''1-555-555-0911:''' Test CallerID and [[e911]] Test: to test if your caller Id is working properly you can dial this number, also this recording will let you know if your number is activated with the e911 service.<br /> <br /> '''411:''' Directory Assistance (Must be enabled in [[Account Settings]]), when enabled users can dial the directory assistance at a cost of $0.99 per call.<br /> <br /> '''311:''' Non-Emergency Police, Municipal and Other Governmental Services (Canadian Servers)<br /> <br /> '''511:''' Provision of Weather and Traveler Information Services (Canadian Servers)<br /> <br /> '''811:''' Non-Urgent Health Teletriage / telehealth Services (Canadian Servers)<br /> <br /> '''Important Notes:'''<br /> <br /> * The services can only be Called from Canadian servers. There are plans on adding service codes to US servers as soon as possible. This doesn't apply to the 411 service.<br /> * The services rely on your [http://wiki.voip.ms/article/Caller_ID CallerID] to route your call to the proper service line, therefore, some services may not be supported in your province or for your specific area.<br /> * The are no charges applied to your account when you call 311, 511 or 811.<br /> <br /> === Canadian 2-1-1 and 3-1-1 local service numbers ===<br /> <br /> 2-1-1 (community info) is directed to various numbers, depending on your local area code or municipality. The numbers listed are from [http://www.cnac.ca/other_codes/n11/plans/.../Vancouver_211.pdf BC], <br /> [http://www.cnac.ca/other_codes/n11/plans/documents/Ontario_211.pdf Ontario] and [http://www.cnac.ca/other_codes/n11/plans/documents/QuebecCity_211.pdf Québec] as shown by the Canadian numbering administrator, cnac.ca<br /> <br /> Ontario provides 2-1-1 community info province-wide; a similar plan was proposed for BC but currently appears to be abandoned.<br /> <br /> In most cases, Ontario's 2-1-1 providers cover one area code and its overlays; +1-905 (Oshawa-Hamilton-Niagara) is a notable exception as it is split among multiple local providers in the 416/905 area.<br /> <br /> As the actual number reached by dialling 2-1-1 is area code or county-specific, it may be best to use SIP dial plan rules to map 2-1-1 to the appropriate number for your area; for instance, Toronto/Oshawa 2-1-1 (in Linksys/Cisco format dial plan) would be |&lt;211:14163974636&gt;S0|<br /> <br /> {|<br /> |-<br /> !Area code<br /> !2-1-1 number<br /> !Description<br /> |-<br /> ||+1-416 Toronto<br /> ||+1-416‐397‐4636<br /> ||Toronto (FindHelp Information Services)<br /> |-<br /> ||+1-418 Greater Québec City<br /> ||+1-418-838-5115 or +1-877-211-9933<br /> ||Lévis ([http://211quebecregions.ca Centre d’information et de référence] de la Capitale-Nationale et de la Chaudière-Appalaches)<br /> |-<br /> ||+1-418 MRC Haute-Yamaska<br /> ||+1-418-838-0399 or +1-877-909-0399<br /> ||Lévis (Centre d’information et de référence de la Capitale-Nationale et de la Chaudière-Appalaches)<br /> |-<br /> ||+1-519 (all points)<br /> ||+1-519‐258‐0247 or +1‐866‐686‐0045<br /> ||Windsor (211 Windsor/Essex)<br /> |-<br /> ||+1-604 Vancouver<br /> ||+1-604-875-6431<br /> ||Metro Vancouver ([http://www.bc211.ca Information Services Vancouver])<br /> |-<br /> ||+1-613 (all points)<br /> ||+1-613‐761‐9076<br /> ||Ottawa (Information Ottawa)<br /> |-<br /> ||+1-705 (except Nipissing, Sudbury)<br /> ||+1-705‐445‐0641 or +1‐866‐743‐7818 <br /> ||Collingwood (Communication Connections)<br /> |-<br /> ||+1-705 Nipissing, Sudbury and points north<br /> ||+1-807‐626‐9626<br /> ||Thunder Bay (Lakehead Social Planning Council)<br /> |-<br /> ||+1-807 (all points)<br /> ||+1-807‐626‐9626<br /> ||Thunder Bay (Lakehead Social Planning Council)<br /> |-<br /> ||+1-905 Halton, Wellington, Waterloo<br /> ||+1-905-825-9135 or +1-866-580-3828 <br /> ||Oakville (Halton Region)<br /> |-<br /> ||+1-905 Niagara, Brant, Haldimand<br /> ||+1-905‐682‐6611 or +1‐800‐263‐3695<br /> ||St Catharines (Information Niagara)<br /> |-<br /> ||+1-905 Oshawa, York Region<br /> ||+1-416‐397‐4636<br /> ||Toronto (FindHelp Information Services)<br /> |-<br /> ||+1-905 Peel, Dufferin<br /> ||+1-905‐791‐4949 or +1-866‐573‐0088<br /> ||Brampton (Region of Peel)<br /> |}<br /> <br /> 3-1-1 is typically used in large Canadian cities (such as Ottawa and Toronto) for calls to City Hall. (In Peel Region, the number initially goes to the municipality; the user is then prompted to select a regional or municipal operator.) As such, the number at which these calls terminate will differ for each served municipality.<br /> <br /> {|<br /> !Area / City<br /> !3-1-1 number<br /> |-<br /> ||+1-604 Vancouver<br /> ||+1-604-829-4206 landline, +1-604-829-4207 wireless, +1-604-873-7000 for calls from outside Vancouver<br /> |-<br /> ||+1-905 Brampton<br /> ||+1-905-494-7818<br /> |-<br /> ||+1-905 Mississauga<br /> ||+1-905-615-4625<br /> |}<br /> <br /> === Canada 310 service ===<br /> <br /> In Bell Canada territory (any of area codes +1-807, 705, 519, 905, 416, 613, 819, 450, 514, 418 and their overlays), exchange 310 is a special code. These numbers are only reachable from the area where they belong, but appear to be local seven-digit calls from all exchanges in an entire area code. From the service, you will need to dial only the 7 digits to properly reach these numbers, pass a valid Canadian [http://wiki.voip.ms/article/Caller_ID CallerID] and be registered in Chicago, Seattle or any of the Canadian servers.<br /> <br /> Example: Dial 310-xxxx (do not use the dashes when dialling), if you pass a caller id in area code 514, dialling seven digits 310-xxxx is like dialling 514-310-xxxx.<br /> <br /> Note that, in area codes outside Canada, +1-areacode-310-xxxx is most likely just a normal number; the exchange has no special significance.<br /> [[category:guides]]</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:56:43Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|120px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:56:05Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:ipphone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:55:11Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]--------------------&amp;nbsp;DID (xxx.xxx.xxxx)&amp;nbsp;&lt;-------------------- Incoming calls<br /> <br /> &amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;toronto.voip.ms&amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;POP: Toronto, ON<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:51:26Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]--------------------&amp;nbsp;DID (xxx.xxx.xxxx)&amp;nbsp;&lt;-------------------- Incoming calls<br /> <br /> &amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;toronto.voip.ms POP: Toronto, ON<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:50:54Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]--------------------&amp;nbsp;DID (xxx.xxx.xxxx)&amp;nbsp;&lt;-------------------- Incoming calls<br /> POP: Toronto, ON<br /> &amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;toronto.voip.ms<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:48:45Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]--------------------DID (xxx.xxx.xxxx)&lt;-------------------- Incoming calls<br /> <br /> &amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;toronto.voip.ms<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:47:40Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]<br /> <br /> &amp;nbsp; &amp;nbsp;&amp;nbsp; &amp;nbsp;toronto.voip.ms<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:47:19Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]<br /> <br /> &amp;nbsp; &amp;nbsp;toronto.voip.ms<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:46:41Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]<br /> <br /> toronto.voip.ms<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:45:33Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]<br /> toronto.voip.ms<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:41:16Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|120px]]<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:36:01Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|100px]]<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:35:31Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> [[File:ipphone.jpg|60px]]<br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/File:Ipphone.jpg 2013-08-30T22:34:15Z

<p>Alan: </p> <hr /> <div></div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:15:13Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as the POP for your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:11:18Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> In order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as POP of your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan https://wiki.voip.ms/article/How_it_works 2013-08-30T22:10:14Z

<p>Alan: </p> <hr /> <div>VoIP.ms is a voice over Internet protocol provider, our service requires an Internet Service Provider (ISP) and works through SIP/IAX2 protocols, if you wish to update your regular telephone service to a new improved system of voice over IP you will need to get an Internet connection, an ATA device and a regular analog handset. Other options are using an IP Phone [http://wiki.voip.ms/article/Devices Devices], a [http://wiki.voip.ms/article/Softphones softphone] or a [http://wiki.voip.ms/article/PBXs PBX] server.<br /> <br /> VoIP.ms is a BYOD(Bring Your Own Device) company, this means that we do not provide nor sale hardware/software, you can get your devices at any electronic store or you could choose for downloading a free softphone to install and use on your PC or cell phone. <br /> <br /> <br /> [[File:HOWITWORKS1.jpg]]<br /> <br /> <br /> VoIP.ms is a prepaid service that allows you to control your expenses, you can add funds with a minimum amount of $25 USD via Credit Card, PayPal, Bank Wire ($500USD minimum) or Western Union ($100 USD minimum), our currency is in US dollars. Your payments will be added to your balance and your calls and other charges will be debited from that balance, every time you run low on balance you could repeat this process again.<br /> <br /> [[File:pagar.png|center]]<br /> <br /> '''With us the INCOMING and OUTGOING calls are charged and handled SEPARATELY, the incoming calls are charged depending on the plan of the DID <br /> '''and the outgoing calls will be charged always per minute depending on the termination of the calls<br /> <br /> Also note that is not necessary to have a DID to start placing outgoing calls, a DID number is meant for receive calls only and by registering correctly your device <br /> you can start making calls.<br /> <br /> <br /> <br /> == Outgoing calls ==<br /> <br /> The outgoing calls will be charged depending on the termination of the call, for local calls:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> United states: $0.0105 per minute $0.0125 per minute<br /> Canada: $0.0052 per minute $0.0125 per minute<br /> <br /> For international [https://www.voip.ms/rates.php rates] here are some examples:<br /> <br /> Value route: Premium route<br /> ------------ -------------<br /> Australia: $0.0123 per minute $0.0201 per minute<br /> Canada: $0.0247 per minute $0.0446 per minute<br /> Brazil: $0.0307 per minute $0.0331 per minute<br /> <br /> <br /> <br /> [[File:accounts.png]][[File:phone.jpg|60px]] --------------------&gt; Outgoing calls<br /> <br /> <br /> == Incoming calls ==<br /> <br /> The incoming calls are charged depending on the plan of the DID, for example:<br /> <br /> Per Minute Plan (25 channels): Monthly Flat Rate Plan (2 channels): <br /> ------------------------------ ------------------------------------<br /> - New York DID $0.99 per Month / $0.01 per minute $4.95 per Month / $0.00 per minute <br /> - Winnipeg DID $1.99 per month / $0.0149 per minute $5.95 per month / $0.00 per minute<br /> <br /> The Toll Free numbers will be charged depending on the carrier, for example:<br /> <br /> American callers: Canadian callers:<br /> ----------------- -----------------<br /> - American carrier $0.99 per month / $0.024 per minute $0.99 per month / $0.080 per minute<br /> - Canadian carrier $1.49 per month / $0.032 per minute $1.49 per month / $0.032 per minute<br /> <br /> <br /> DID (xxx.xxx.xxxx) &amp;nbsp; &amp;nbsp; [[File:phone.jpg|60px]] &lt;-------------------- Incoming calls<br /> <br /> <br /> Please note that in order to receive calls properly the registration server and the Point of Presence (POP) of the DID must match, for example: if you have an IP <br /> phone registered to toronto.voip.ms you must select Toronto, ON as POP of your DID number as well at your customer portal under <br /> DID_Numbers&gt;&gt;Manage_DID(s)&gt;&gt;Edit_DID&gt;&gt;DID_Point_of_Presence section. <br /> <br /> <br /> == Channels ==<br /> <br /> The channels will let you place or receive simultaneous inbound or outbound calls, for default on new accounts we offer the following amount of channels:<br /> <br /> Outgoing:<br /> <br /> Channels: 5 simultaneous calls<br /> <br /> Incoming:<br /> <br /> Per Minute Plan: 25 simultaneous calls<br /> Flat Rate Plan: 2 simultaneous calls<br /> International DID: 2 simultaneous calls<br /> <br /> Note:<br /> For simultaneous calls to a same number all accounts have 2 channels. For example if you have a call forward to your cell phone (or any other number), no matter <br /> if your DID is under the Per minute plan you are allowed to forward only 2 calls to that number at the same time.</div>

Alan