VoIP.ms Wiki - User contributions [en]

Phone book

2015-04-18T07:35:20Z

90210chris: /* Import or Export the Phone Book */

The Phone Book feature allows you to configure Speed-Dial entries and [[Caller ID]] name (CNAM) overrides. For example, let´s say you have a Customer, Provider or Relative that you call frequently, you can create a Phone Book entry in order to make a call using a speed-dial entry of 4 digits long.

Additionally you can have a [[Caller ID]] name (CNAM) override to identify the calls of an important customer if his number doesn't have a proper [[Caller ID]] name (CNAM) linked to it.

You can also use the Phone Book entries with our Virtual Fax and SMS features. When sending from both features, the field will instantly show you the available entries to choose from when you start inputting either a number or a name from the Phone Book. You will also see the name configured in the Phone Book for received messages.

This guide will help you to configure and learn how to use properly the Phone Book.

__TOC__

== Phone Book Purposes ==

Before creating the Phone Book entry, we are going to explain the main purposes of this feature:

=== Speed-Dial ===

You can create a Phone Book entry to work as a Speed-Dial, allowing you to place a call by pressing a reduced number of keys. This function is particularly useful if you dial certain numbers on a regular basis. You can program a speed dial to local, long distance or international numbers, you can also have a [[SIP URI]] (like *7501 to dial john@other-sip-provider.com).

The prefix to dial your speed dial entries is *75. Example: If you want to dial entry 01, you need to dial *7501 from your phone. It's not currently possible to use a different prefix. You may have up to 99 Speed-Dial entries.

=== CallerID-name (CNAM) Override ===

When you receive an incoming call to one of your numbers that matches a phone number in the Phone Book, the CNAM of the incoming call can be set in the entry on the Phone Book. For example, let´s say that you have an entry with the number 5554443322 associated with the name "John Smith", whenever you receive a phone call for that number you will see the CNAM as "John Smith". The Phone Book feature overrides the CNAM look up feature (if you have enabled it for your DID number).

For the name display from Phone Book to operate correctly, the displayed number must be written as it appears in the [[Call Detail Records]] - for North American numbers this will usually be ten digits without the leading +1.

=== CallerID Number Override ===

When you call one number using the Speed-Dial if you have setup a "CallerID Number Override" the default [[Caller ID|caller ID number]] will be changed for the one you have configured in your phone book entry.

== Setup a Phone Book ==

First go to your Customer Portal and follow the menu option "DID Numbers" >> "Phone Book"

[[File:Phone book.jpg|800px]]

From this screen you can create, edit and delete Phone Book entries. Your Phone Book may contain a total of 500 entries.

=== Create a Phone Book Entry with a Phone Number ===

To create an entry, first click on the button "Add Phone Number", you will be prompted to the next screen:

[[File:Pb entry.jpg|800px]]

'''Speed Dial''': Here you only need to select which Speed-Dial you want to assign to this number. ''Optional Field.''

'''Name''': You can enter here the name that you want to use as CNAM Override. ''Mandatory field.''

'''Phone Number''': Enter here the phone number. ''Mandatory field.''

You can also use an International Number, you only need to make sure to use the prefix 00 or 011 to make the call to the number. Make sure that you have enabled the International Calls in your account.

'''Note''': The CallerID Number is not 100% guaranteed to be passed properly for International Routes at the moment.

'''CallerID Number Override''': Enter here the number you want to pass. This overrides the default callerID Number. ''Optional field.''

'''Note''': Here you can set a note to identify the entry. ''Optional field.''

=== Create a Phone Book Entry with a SIP URI ===

Creating a Phone Book Entry for a [[SIP URI]] is basically the same as creating the entry for a Phone Number. The difference is that you can select or create the [[SIP URI]] entry in this point in order to assign a Speed-Dial code . The information is selected for the [[SIP URI]] feature within your Customer Portal.

[[File:Pb entry sipuri.jpg|800px]]

'''SIP URI''': Here you can either select '''Use Existing''' or '''Create New''' to assign the [[SIP URI]] to your Phone Book entry.

=== Import or Export the Phone Book ===

[[File:Imp exp pb.jpg]]

Additionally you can import or export your Phone Book, the format is CSV (Comma-separated values). Here's an example of what the information should look like when you export your Phone Book.

*7501,"John Smith",5554443322
*7502,"John Doe",johndoe@other-provider.com

'''Note''': If you mark the box '''Overwrite Existing Phone Book Entries''' while Importing your Phone
Book, then all your existing Phone Book entries with a Speed Dial will be updated only with a valid match
for the same Speed Dial in your uploaded file.

[[category:guides]]

Virtual Fax

2015-04-17T20:58:15Z

90210chris: /* Virtual Fax DID Number */

[[File:Faxhomelogo.png|center]]

<div style="text-align:center; font-size: 150%;color:red;"><ins>'''This Feature Is Currently Available For Beta Customers</ins> </div>

<div style="text-align:center; font-family:Arial;"><ins>''' You can sign up for Beta testing by clicking [https://www.voip.ms/m/beta.php Here]'''</ins> </div>

The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with the VoIP.ms service using a DID number specifically dedicated to Faxing. You may obtain such a number from your Customer Portal in the Fax Numbers section under the ''Order DID(s)'' of the ''DID Numbers'' menu.
Regular voice DID numbers are not compatible with the Virtual Fax feature.

__TOC__

== Important information to know about the Virtual Fax Service ==

* '''The Virtual Fax Service is a Beta release, the features are there and working, issues have been identified and are being or have been fixed. But still it is important to note that we recommend to not be dependent solely on this feature for your critical needs (or mass faxing needs as there is a daily limit of 20 Faxes) while it is still in the Beta phase. It is important to us that you report any issues with this service by sending an email to support@voip.ms so that the developers can get involved if necessary.'''
* '''The Virtual Fax Service is only available for U.S. and Canadian DID Numbers specifically acquired from the Fax Numbers ''Order DID'' section (Limit of 2 DID numbers per account while in Beta). Porting in your own number for Fax is not possible at this time, this is being worked on however there is no ETA as of yet.'''
* '''The Service can only be used to send Messages to Canadian and U.S. Numbers at this time. We also cannot guarantee that International will be properly received.'''

== Virtual Fax DID Number ==

Virtual Fax works specifically with Fax Numbers only acquired from the VoIP.ms Customer Portal for the moment. There are '''local US and Canadian numbers''' available for order. You can order a Fax DID Number from your portal >> DID Numbers >> Order DID >> Fax Numbers. You can select the desired region and a random number from the chosen area code will be assigned to you.

[[File:FaxorderDID2.jpg|700px|]]

== Send a Fax ==

To start using the service you will need to head to your Customer Portal >> DID Numbers >> Virtual Fax. From the Home Page you can select ‘Send Fax’. There you will see:
*Fax Number or Contact Name: This is where you will put the destination number. You can start typing a name or a number from your Phone book and it will become available.
*From Name: Here you will put the name to send in the Fax header.
*From Number: Select the Fax DID number from which you will send your Fax.
*File: Choose a file to send as a Fax. The file must be in pdf, txt, jpg, gif, png or tif
*Station ID: This will be the station ID you set for the header of the Fax message. It could be a specified post if your location has several stations, such as Reception, Main Office, Accounting PC, etc.
*Send Email: If selected, an email will be sent to the specified address to confirm the Fax has been sent successfully or to advise of a failed attempt.

[[File:Sendafax7.jpg]]

== My Faxes ==
In this section of the Virtual Fax menu you will be able to view your Inbound and Outbound Faxes. You may select a date range and choose the folder you would like to view. Click 'Get My Faxes' to view your selection. You can view the Status of each Fax and select from several Actions. You can select to View the Fax directly, Download the Fax, Email the Fax to an address of your choosing or alter the location of the Fax by moving it to another folder.

[[File:Myfaxes4.jpg]]

== My Folders ==

In the 'My Folders' section you can create folders by typing in the folder name of your choosing under 'New Folder' and clicking 'Create'.
You will have an overview of your Folders, see the date they were Created, the amount of Faxes in each Folder and be able to Edit the Folder or Delete it.
Any Faxes contained in a created folder will revert back to either the INBOX or SENT folder if the created folder is deleted.

[[File:Faxmyfolders3.jpg]]

== My Fax Numbers ==
In the 'My Fax Numbers' section you will see your Fax DID numbers and Description, the Options that have been enabled for each number, the Email address if one has been configured along with the URL if configured in the URL Callback section. You can Edit the number from the 'Actions' section or choose to Delete it. When editing you will have the option to set an Email Address to receive a notification when a new Fax is received (you can also select to have the PDF file attached in the email) and set a URL Callback (you can also enable URL Callback Retry).

[[File:Myfaxnumbers3.jpg]]

== Email to Fax==

This feature allows you to send a Fax message using your email account.

How to send a Fax message using your email account:
*Use the email account you provided when enabling the Email to Fax service.
*Send the email to fax@voip.ms
*In the subject field type the Destination Fax Number (Example: 5148000000).
*Attach the document you wish to send to the email message. VoIP.ms supports the following formats: pdf, txt, jpg, gif, png, tif.
*Send the email.

Security Code and From Number:
If Security Code is enabled, you need to add a dot (.) and the Security Code after the Destination Fax Number (Example: 5148000000.Az09).

If you have more than one Fax number, you could change the From Number by adding a dot (.) and the From Number you'd like to use after the Destination Fax Number and the Security Code (Example: 5148000000.Az09.2268280000).

If you have not enabled the Security Code and want to change the From Number, you can add a dot (.) and the From Number after the Destination Fax Number (Example: 5148000000.2268280000).

[[File:Faxemail.jpg|700px|]]

Virtual Fax

2015-04-17T20:57:45Z

90210chris: /* Email to Fax */

[[File:Faxhomelogo.png|center]]

<div style="text-align:center; font-size: 150%;color:red;"><ins>'''This Feature Is Currently Available For Beta Customers</ins> </div>

<div style="text-align:center; font-family:Arial;"><ins>''' You can sign up for Beta testing by clicking [https://www.voip.ms/m/beta.php Here]'''</ins> </div>

The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with the VoIP.ms service using a DID number specifically dedicated to Faxing. You may obtain such a number from your Customer Portal in the Fax Numbers section under the ''Order DID(s)'' of the ''DID Numbers'' menu.
Regular voice DID numbers are not compatible with the Virtual Fax feature.

__TOC__

== Important information to know about the Virtual Fax Service ==

* '''The Virtual Fax Service is a Beta release, the features are there and working, issues have been identified and are being or have been fixed. But still it is important to note that we recommend to not be dependent solely on this feature for your critical needs (or mass faxing needs as there is a daily limit of 20 Faxes) while it is still in the Beta phase. It is important to us that you report any issues with this service by sending an email to support@voip.ms so that the developers can get involved if necessary.'''
* '''The Virtual Fax Service is only available for U.S. and Canadian DID Numbers specifically acquired from the Fax Numbers ''Order DID'' section (Limit of 2 DID numbers per account while in Beta). Porting in your own number for Fax is not possible at this time, this is being worked on however there is no ETA as of yet.'''
* '''The Service can only be used to send Messages to Canadian and U.S. Numbers at this time. We also cannot guarantee that International will be properly received.'''

== Virtual Fax DID Number ==

Virtual Fax works specifically with Fax Numbers only acquired from the VoIP.ms Customer Portal for the moment. There are '''local US and Canadian numbers''' available for order. You can order a Fax DID Number from your portal >> DID Numbers >> Order DID >> Fax Numbers. You can select the desired region and a random number from the chosen area code will be assigned to you.

[[File:FaxorderDID2.jpg]]

== Send a Fax ==

To start using the service you will need to head to your Customer Portal >> DID Numbers >> Virtual Fax. From the Home Page you can select ‘Send Fax’. There you will see:
*Fax Number or Contact Name: This is where you will put the destination number. You can start typing a name or a number from your Phone book and it will become available.
*From Name: Here you will put the name to send in the Fax header.
*From Number: Select the Fax DID number from which you will send your Fax.
*File: Choose a file to send as a Fax. The file must be in pdf, txt, jpg, gif, png or tif
*Station ID: This will be the station ID you set for the header of the Fax message. It could be a specified post if your location has several stations, such as Reception, Main Office, Accounting PC, etc.
*Send Email: If selected, an email will be sent to the specified address to confirm the Fax has been sent successfully or to advise of a failed attempt.

[[File:Sendafax7.jpg]]

== My Faxes ==
In this section of the Virtual Fax menu you will be able to view your Inbound and Outbound Faxes. You may select a date range and choose the folder you would like to view. Click 'Get My Faxes' to view your selection. You can view the Status of each Fax and select from several Actions. You can select to View the Fax directly, Download the Fax, Email the Fax to an address of your choosing or alter the location of the Fax by moving it to another folder.

[[File:Myfaxes4.jpg]]

== My Folders ==

In the 'My Folders' section you can create folders by typing in the folder name of your choosing under 'New Folder' and clicking 'Create'.
You will have an overview of your Folders, see the date they were Created, the amount of Faxes in each Folder and be able to Edit the Folder or Delete it.
Any Faxes contained in a created folder will revert back to either the INBOX or SENT folder if the created folder is deleted.

[[File:Faxmyfolders3.jpg]]

== My Fax Numbers ==
In the 'My Fax Numbers' section you will see your Fax DID numbers and Description, the Options that have been enabled for each number, the Email address if one has been configured along with the URL if configured in the URL Callback section. You can Edit the number from the 'Actions' section or choose to Delete it. When editing you will have the option to set an Email Address to receive a notification when a new Fax is received (you can also select to have the PDF file attached in the email) and set a URL Callback (you can also enable URL Callback Retry).

[[File:Myfaxnumbers3.jpg]]

== Email to Fax==

This feature allows you to send a Fax message using your email account.

How to send a Fax message using your email account:
*Use the email account you provided when enabling the Email to Fax service.
*Send the email to fax@voip.ms
*In the subject field type the Destination Fax Number (Example: 5148000000).
*Attach the document you wish to send to the email message. VoIP.ms supports the following formats: pdf, txt, jpg, gif, png, tif.
*Send the email.

Security Code and From Number:
If Security Code is enabled, you need to add a dot (.) and the Security Code after the Destination Fax Number (Example: 5148000000.Az09).

If you have more than one Fax number, you could change the From Number by adding a dot (.) and the From Number you'd like to use after the Destination Fax Number and the Security Code (Example: 5148000000.Az09.2268280000).

If you have not enabled the Security Code and want to change the From Number, you can add a dot (.) and the From Number after the Destination Fax Number (Example: 5148000000.2268280000).

[[File:Faxemail.jpg|700px|]]

Sub Cuentas (Sub Accounts)

2015-04-17T20:18:55Z

90210chris: /* Opciones Básicas */

Las subcuentas le permiten registrar más de un dispositivo para realizar o recibir llamadas simultáneamente, de igual forma se pueden utilizar como extensiones internas para su casa u oficina (para poder llamar entre distintos lugares gratis). Varias de las herramientas que ofrece VoIP.ms se pueden usar en conjunto con las subcuentas. Con esta guía veremos cómo crear y utilizar una subcuenta.

'''Nota:'''Para esta guía se conservarán los nombres en inglés de las opciones y páginas para que usted pueda navegar más fácil en su portal.

__TOC__

== Cómo crear una Subcuenta ==

Puede crear tantas Subcuentas como lo requiera y no existe ningún cargo adicional por hacerlo. Para crear una nueva Subcuenta, entre a su portal de usuario (Customer Portal) y seleccione '''Create Sub Account''' en el menú '''Sub Account'''.

[[File:Create subacc.jpg|800px]]

=== Opciones Básicas ===

Estas son las opciones básicas que necesita configurar para poder crear una Subcuenta.

'''Protocol''': Aquí puede seleccionar cuál protocolo utilizara con esta subcuenta, puede elegir entre SIP o IAX2. Esta opción dependerá del dispositivo que utilizará con esta subcuenta. SIP es el protocolo recomendado y más utilizado.

'''Authentication type''': Esta opción no está disponible si utiliza la cuenta principal. Sin embargo para las subcuenta(s) usted puede elegir entre '''User/Password Authentication''' o '''IP Authentication'''. Esta opción depende del dispositivo que está utilizando.

-- '''User/Password Authentication''': Esta es la opción recomendada y la soportada por la mayoría de los dispositivos.

-- '''IP Authentication''': Recomendada sólo para usuarios avanzados. Mayormente es utilizada para servidores Asterisk o [[PBXs|PBX]]. Cuando elige esta opción usted puede indicar cuál es la dirección IP de su dispositivo/servidor.

'''Note:''' Cuando usa la autenticación por IP, el estado del registro (Registration Status) no será desplegado en la página principal de su portal de usuario VoIP.ms.

'''Username''': Este es el nombre de usuario para la subcuenta. Es posible utilizar caracteres alfanuméricos en este campo (asegúrese que su dispositivo también soporta los caracteres alfanuméricos en el campo de usuario). El nombre de usuario es indicado con el siguiente formato: '''{Main Account}_{username}'''.

Por ejemplo, digamos que su cuenta es ''100000'' y usted asigna el nombre de usuario como ''casa'', el nombre de usuario que deberá utilizar en su dispositivo será ''100000_casa''.

'''Password/IP Address''': Aquí puede ingresar la contraseña que usará con esta subcuenta. La contraseña debe tener un mínimo de 6 caracteres, aunque es recomendable usar una contraseña con más caracteres y que ademas incluya caracteres alfanuméricos. Es muy recomendable cambiar la contraseña cada par de meses, como una recomendación de seguridad.

Si está utilizando IP Authentication aquí puede ingresar la dirección IP de su servidor/dispositivo. El formato es "X.X.X.X", un ejemplo sería: 201.202.203.204.

[[File:IP AUTH.jpg|800px]]

'''Trunk''': Esta opción solamente estará disponible si el protocolo elegido para la subcuenta es IAX2. Puede dejar seleccionada la opción estándar ("Send mini voice packets"), o seleccionar "Send trunk packets" para agrupar la información de voz saliente en paquetes de troncal, cada uno con su propia marca de tiempo.

[[File:Trunk.jpg]]

'''Device type''': Es importante que se asegure de seleccionar el tipo de dispositivo correcto que se utilizará con esta subcuenta para poder recibir llamadas entrantes de forma adecuada en el dispositivo.

'''CallerID Number''': Aquí puede ingresar el número de [[Numero Identificador (Caller ID)|callerID]] que desea enviar, esto funcionará si utiliza un dispositivo [[Devices|ATA]], teléfono IP o [[Softphones|Softphone]], y su dispositivo no es capaz de enviar el [[Numero Identificador (Caller ID)|callerID]]. Asegúrese de ingresar un número válido para garantizar que la llamada se conecte. De igual forma utilice únicamente números en este campo y el [[Numero Identificador (Caller ID)|callerID]] debe ser de 10 dígitos. ''Opcional''

'''Allow International Calls''': Con esta opción podrá habilitar o des-habilitar las llamadas internacionales para esta subcuenta.

'''International Route''': Con esta opción puede seleccionar la ruta que se utilizará para realizar llamadas internacionales (llamadas que NO sean a EEUU o Canadá) con esta subcuenta. Llamadas a Estados Unidos o Canadá usarán la ruta USA48/Canada que tenga seleccionada en sus [[Configuraciones de la Cuenta (Account Settings)|account settings]].

'''Music on Hold''': Esta opción le permite seleccionar si desea o no que la persona que le llame a su número o extensión escuche música mientras la llamada se encuentra en espera.
<br>
Las siguientes opciones para MOH (Music on Hold) se encuentran disponibles: <br>

*'''Away in the Tropics:''' Música caribeña, estas canciones ofrecen sonidos de ukelele, tambores y guitarras.
*'''Coffee and Sunrise:''' Música animada sin ser festiva, y positiva sin ser muy sonriente.
*'''Coffee Shop Acoustic:''' Música relajada, el sonido de la guitarra acústica es ideal para crear una buena atmósfera.
*'''Easy Listening:''' Música suave y casual.
*'''Guitar Alchemy:''' Bellas armonías y secuencias progresivas de cuerdas que crean una cálida experiencia musical
*'''Happy Endings:''' Música animada con un estilo comercial. Guitarras, tambores, ukelele, armónica y campanas.
*'''Light and Casual:''' Música tranquila con sensación positiva
*'''Orchestral Moods:''' Emotivos y dramáticos cuentos contados por violines, pianos y orquestas completas
*'''Piano Mix:''' Melodías suaves de piano.
*'''Rock Me Easy:''' Música agradable para crear un ambiente de relajación.
*'''Spa Sounds:''' Música instrumental suave, lenta y tranquila.

Usando los siguientes codigos, usted puede probar las diferentes opciones de MOH: <br>

'''*** 89''' Away in the Tropics <br>
'''*** 90''' Coffee and Sunrise <br>
'''*** 91''' Coffee Shop Acoustic <br>
'''*** 92''' Easy Listening <br>
'''*** 93''' Guitar Alchemy <br>
'''*** 94''' Happy Endings <br>
'''*** 95''' Light and Casual <br>
'''*** 96''' Orchestral Moods <br>
'''*** 97''' Piano Mix <br>
'''*** 98''' Rock Me Easy <br>
'''*** 99''' Spa Sounds<br>

'''Account name or description''': Con esta opción podrá identificar fácilmente cada subcuenta.

=== Opciones Avanzadas ===

Con estas opciones puede determinar cuál codec va a permitir utilizar, el modo de DTMF y las opciones de NAT para cada subcuenta. Estas opciones son recomendadas para usuarios avanzados.

[[File:Subacc adv opt.jpg|800px]]

'''Allowed Codecs:''' Esta opción le permite seleccionar los codecs que se utilizarán con esta subcuenta, puede seleccionar si desea habilitar todos los codecs o sólo algunos.
'''Nota:''' Es recomendable que seleccione '''Allow All''' y sólo lo cambie si tiene alguna razón específica para hacerlo.

'''DTMF Mode:''' Esto le permite seleccionar el modo de DTMF (tonos) que se utilizará con esta subcuenta. Si selecciona ''AUTO'' el modo ''RFC2833 (AVT)'' va ser utilizado por defecto y se cambiará automáticamente a ''INBAND'' si una de las dos partes de la llamada no soporta ''RFC2833''.

'''Nota''': Es recomendable, mas no es un requisito, que seleccione el mismo modo de DTMF en su dispositivo.

'''NAT (Network Address Translation)''': Ponga esta opción en '''YES''' si está utilizando NAT. Si no está seguro de qué significa esta opción, es recomendable que la deje en '''YES'''.

=== Opciones Adicionales ===

Aunque estas son consideradas opciones adicionales, son utilizadas para asignar un número de extensión interna, buzón de voz y el tiempo de timbrado para la subcuenta.

[[File:Sub acc optional.jpg|800px]]

'''Internal Extension Number''': Aquí puede asignar el número de extensión interno que se usará para realizar llamadas entre subcuentas. El número de extensión que ingrese en este campo tendrá el prefijo ''10'', puede ingresar entre 1 a 10 dígitos. Por ejemplo si usted ingresa ''55'' el número de extensión resultante será ''1055''.

'''Nota''': Asegúrese que las subcuentas se encuentran registradas al mismo servidor de VoIP.ms, para que pueda realizar las llamadas internas.
Las llamadas entre extensiones son gratuitas para quien envía la llamada y también para quien la recibe.

==== Subcuenta como SIP URI externa ====
----
Para utilizar una subcuenta como una [[Dirección URI (SIP URI)|SIP URI]] externa, solamente es necesario que primero la habilite como una extensión interna. Por ejemplo, digamos que su extensión interna es 2 (102 con el prefijo 10), usted puede alcanzar la subcuenta vía SIP desde otra red con la siguiente dirección URI: '''1000002@server.voip.ms''' (Reemplace server.voip.ms con el servidor al que la subcuenta esta conectado y el numero 2 con el numero de su extensión interna).
----

'''Internal Extension VoiceMail''': Aquí puede elegir cual [[Buzón de voz (Voicemail)|buzón de voz]] estará asociado con esta subcuenta.

'''Nota:''' Si asocia un [[Buzón de voz (Voicemail)|buzón de voz]] con su subcuenta, cuando haya nuevos mensajes en su buzón, se enviará una notificación a su dispositivo.
Esto llevará a diferentes resultados dependiendo del tipo de dispositivo que utilice. Usualmente, usted recibirá un tono distintivo
o una luz indicadora parpadeando.

'''Internal Extension Ringing Time''': Este es el tiempo que su teléfono se mantendrá timbrando cuando reciba una llamada directamente a la extensión. Cada 5 segundos equivalen a un timbre.

=== Configuración de Revendedor (Reseller Configuration) ===

Si usted utiliza la interfaz de revendedor ([[Guía Básica de Reseller|Reseller Interface]]), puede asociar cada subcuenta con uno de sus clientes.

[[File:Subaccreseller.jpg|800px]]

'''Reseller Client''': Aquí puede seleccionar el cliente con el cual desea asociar la subcuenta. Primero necesitará crear la cuenta de su cliente en la sección de [[Guía Básica de Reseller|Reseller]] en su portal de usuario.

'''Reseller client package''': Aquí puede elegir el paquete que desea asignarle a su cliente. Primero necesita crear el paquete en la sección de [[Guía Básica de Reseller|Reseller]].

'''next billing date''': Aquí puede asignar la próxima fecha de cobro. Usualmente el sistema asigna este valor en forma automática, pero si usted cambio el paquete asociado a esta subcuenta en forma manual, probablemente desee ajustar la próxima fecha de cobro.

'''Charge setup fees now''': Una vez que seleccione esta opción, los cargos mensuales por el paquete serán cargados a la cuenta de su cliente. Usted puede utilizar esta opción cuando haya realizado algún cambio en el paquete del cliente.

== Reportes de Subcuentas (Sub Account Reports) ==

Usted puede ver la cantidad de minutos, llamadas y el total que ha gastado por cada subcuenta. Esta información es útil incluso si usted no hace uso de la interfaz de reseller. Puede acceder a esta opción desde el sub menú '''Sub Accounts Reports''' que se encuentra en el menú '''Sub Accounts''' en su portal de usuario.

[[File:Subacc report.jpg|800px]]

'''Report Range''': Es posible desplegar un reporte con un rango de hasta 92 días (3 meses).

'''Minutes''': Este valor muestra el total de minutos que han sido utilizados por esta subcuenta durante el periodo seleccionado. Los valores están expresados usando tiempo decimal.

'''Calls''': Este valor muestra el número total de llamadas realizadas por la subcuenta durante el periodo seleccionado.

'''Amount Spent''': Este es el total que se ha gastado con este subcuenta durante el período seleccionado. Expresado en dólares americanos.

== Uso de las subcuentas ==

Una vez que haya creado una subcuenta, es posible utilizarla con la mayoría de las herramientas que están disponibles dentro de su portal de usuario. Por ejemplo puede usarla con su [[Recepcionista Digital|IVR]], como uno de los agentes para recibir las llamadas de su [[Llamadas en Cola (Calling Queues)|calling queue]], utilizarlas directamente con sus número DID, como una [[Dirección URI (SIP URI)|SIP URI]] externa para poder recibir llamadas desde otras redes, etc.

[[category:Guías]]

Sub Accounts

2015-04-17T20:11:19Z

90210chris: /* How to Create a Sub Account */

Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as an internal extension for your office or even your house. Many of the features within voip.ms make use of sub accounts. With this guide we are going to learn how to create and use this feature properly.

__TOC__

== How to Create a Sub Account ==

You can create as many Sub Accounts as required and there's no extra charge for doing this. First you need to enter your Customer Portal and select "Create Sub Account" under the Sub Account Menu.

[[File:Newsubaccountsettings.jpg|800px]]

===Basic Options ===

These are the basic options you need to configure in order to properly create a Sub Account.

'''Protocol''': Here you can select either SIP or IAX2 protocol. This will depend on the device you want to use with this Sub Account. SIP is the recommended protocol.

'''Authentication type''': This is an option that you don't have with your main account. You can choose between '''User/Password Authentication''' or '''IP Authentication'''. Again this setting will depend on the device you're using.

-- '''User/Password Authentication''': This is the recommended setting and most devices only support this option.

-- '''IP Authentication''': Recommended for advanced users. Mostly this is used for PBX or Asterisk based servers. When you select this option you can set the IP of your device/server.

'''Note:''' When you use IP Authentication the registration status will not be displayed in your Customer Portal: Home Page.

'''Username''': This is the username of the sub account. You can use alphanumeric characters for the username (make sure your device supports the use of alphanumeric characters in the user field). The format of the username will be as follow: '''{Main Account}_{username}'''.

For example, let say that your account is ''100000'' and you set the username as ''home'' the username that you're going to use in your device will be ''100000_home''.

'''Password/IP Address''': Here you can set the password to use for this sub account. The minimum is 6 characters, although it's strongly suggested that you use more characters and also use alphanumeric characters to create a strong password.

If you're using IP Authentication here you can set the IP address of your device/server. Format e.g. 201.202.203.204.

[[File:IP AUTH.jpg|800px]]

'''Trunk''': This option only becomes available if IAX2 is the chosen protocol. You can leave the default to send mini voice packets, or select "Send trunk packets" to group outgoing media frames into trunk packets, each with their own time stamps.

[[File:Trunk.jpg]]

'''Device type''': Make sure to select the correct type of device you're going to use with this sub account to properly receive incoming calls.

'''CallerID Number''': Here you can set the [[Caller ID|callerID number]] if you're using an ATA device, IP Phone or Softphone. Make sure to enter a proper [[Caller ID|callerID number]] to ensure proper termination, we also do not recommend the use of toll free numbers. Use only numbers in this field and the [[Caller ID|callerID number]] has to be 10 digits long.

'''Canada Routing''': This defines the route the system will use when you place a call to Canada with your Sub Account.

'''International Route''': You can select the route that is going to be used for International Calls from this sub account.

'''Allow International Calls''': With this setting you can enable or disable the International Calls from the sub account.

'''Allow *225 for Balance''': When Enabled, calls placed to *225 will provide the Current Balance of the VoIP.ms account. When Disabled calls placed to *225 will be rejected.

'''Music on Hold''': This setting allows you to select whether or not the person calling your DID number or extension will hear Music while the call is on hold.<br>
The following options for music are available:<br>

*'''Away in the Tropics:''' From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
*'''Coffee and Sunrise:''' Uplifting without being perky, and positive without being too smiley.
*'''Coffee Shop Acoustic:''' Soothing, acoustic guitar tracks makes for a relaxed and sets a great atmosphere.
*'''Easy Listening:''' Smooth, casual tunes.
*'''Guitar Alchemy:''' Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
*'''Happy Endings:''' Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
*'''Light and Casual:''' Soothing and peaceful songs with a light, positive feeling.
*'''Orchestral Moods:''' Emotional and dramatic tales spun by violins, pianos and full orchestras.
*'''Piano Mix:''' Smooth Piano
*'''Rock Me Easy:''' Feel-good music to create a relaxing atmosphere.
*'''Spa Sounds:''' Soft, slow and serene instrumentals.

You can test the categories by dialing the following codes: <br>

'''*** 89''' Away in the Tropics <br>
'''*** 90''' Coffee and Sunrise <br>
'''*** 91''' Coffee Shop Acoustic <br>
'''*** 92''' Easy Listening <br>
'''*** 93''' Guitar Alchemy <br>
'''*** 94''' Happy Endings <br>
'''*** 95''' Light and Casual <br>
'''*** 96''' Orchestral Moods <br>
'''*** 97''' Piano Mix <br>
'''*** 98''' Rock Me Easy <br>
'''*** 99''' Spa Sounds<br>

'''Account name or description''': This setting can help you to easily identify each sub account.

=== Advanced Options ===

These options allow you to set the allowed codecs, DTMF modes and NAT for each subaccount. These settings are recommended for advanced users only.

[[File:Subacc adv opt.jpg|800px]]

'''Allowed Codecs:''' This setting allows you to select the codecs that you're going to use, you can choose to allow one or more codecs at the time.

'''DTMF Mode:''' This allows you to select the DTMF mode that is going to be used with this sub account. If you set this to ''AUTO'' the ''RFC2833 (AVT)'' is going to be used and automatically switch to ''INBAND'' if the other end doesn't support ''RFC2833''.
'''Note:''' Its recommended that you select the same DTMF mode in your device.

'''NAT (Network Address Translation):''' This setting should be set to ''Yes'' if you're behind a NAT, if not set to ''No''. If you're unsure what this setting means, is highly recommended that you leave it to ''Yes''.

=== Optional Settings ===

Although these are optional settings, you can use these settings to assign an internal extension number, voicemail and Ring Time for your sub account.

[[File:Sub acc optional.jpg|800px]]

'''Internal Extension Number''': You set an internal extension number in order to call between Sub Accounts under the same Main Account. The extension number you enter in this field will have a leading 10, you can enter from 1 to 10 digits. For example if you set ''55'' the extension number will be ''1055''.
Note: Make sure that the sub accounts are registered to the same server in order to make an internal call. The call to an internal extension is FREE.

==== Sub Account as an External SIP URI ====

To use a sub account as an external [[SIP URI]], you only need to enable it as an Internal Extension first. For example, let's say your Internal Extension is set to 2 (102 with the leading 10), you can be reached directly via SIP from another network with a URI that is going to look like this: ''1000002@server.voip.ms'' (Replace server.voip.ms by the server you are registered to, and the 2 by your internal extension).

'''Internal Extension VoiceMail''': Here you can select which [[voicemail]] is going to be associated with this sub account. Please set this to be able to access a particular Voice Mailbox using *97 from the device registered with this sub account's credentials, even if you are not using Extensions.

'''Note:''' If you associate a [[voicemail]] with this subaccount, you are going to receive a '''Message Waiting Indicator''' when you have new messages in your mailbox.
This will lead to different results depending on your type of adapter, soft phone or IP phone.
For example, when using a Linksys ATA adapter, it's usually a stutter tone with periodic ring, IP phones usually use a stutter dial tone
when you pick up the line and are equipped with a blinking light, soft phones usually show a Voicemail Icon in the dial display.

'''Internal Extension Ringing Time''': This is the amount of time the phone will stay ringing when you call this internal extension directly. 5 sec = 1 ring.

=== Reseller Configuration ===

Also if you're using the [[Reseller Basic Guide|Reseller Interface]], you can associate each sub account with one of your customers.

[[File:Subaccreseller.jpg|800px]]

'''Reseller Client''': Here you can select the customer that you want to associate with this subaccount. You need first to create the account of your customer using the [[Reseller Basic Guide|Reseller section]] in your Customer Portal.

'''Reseller client package''': Here you can select the package that you want to assign to your customer. You need first to create a package in the [[Reseller Basic Guide|Reseller section]].

'''next billing date''': Here you can set the next billing date. Usually the system sets this automatically, but if you manually change the package associated to this subaccount, you can change the next billing date manually.

'''Charge setup fees now''': Once you check this option, the monthly fee for the package is going to be charged. You can use this option when you have applied a change in the package of the customer.

== Sub Account Reports ==

You can see the amount of minutes, number of calls and even the amount spent for each sub account. This information is useful even if you're not using the [[Reseller Basic Guide|Reseller Interface]]. You can access this from your Customer Portal>>Sub Accounts>>Sub Accounts Reports menu.

[[File:Subacc report.jpg|800px]]

'''Report Range''': You can display a report with a range of 92 days only (3 months).

'''Minutes''': The number of minutes used by this sub account in the given range. Expressed using decimal time.

'''Calls''': The number of calls made for this sub account in the given range.

'''Amount Spent''': This is the amount spent for this sub account in the given range.

== Use of the subaccount ==

Once you have created one subaccount, you can use it with most of the features available within your Customer Portal, for example with the [[Digital Receptionist (IVR)]], as an agent to receive calls from [[Calling Queues]], Routed directly to your DID numbers, as an external [[SIP URI]] to receive incoming calls from another networks, etc.

[[category:guides]]

Sub Accounts

2015-04-17T20:10:37Z

90210chris:

Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as an internal extension for your office or even your house. Many of the features within voip.ms make use of sub accounts. With this guide we are going to learn how to create and use this feature properly.

__TOC__

== How to Create a Sub Account ==

You can create as many Sub Accounts as required and there's no extra charge for doing this. First you need to enter your Customer Portal and select "Create Sub Account" under the Sub Account Menu.

[[File:Newsubaccountsettings.jpg|800px]]

===Basic Options ===

These are the basic options you need to configure in order to properly create a Sub Account.

'''Protocol''': Here you can select either SIP or IAX2 protocol. This will depend on the device you want to use with this Sub Account. SIP is the recommended protocol.

'''Authentication type''': This is an option that you don't have with your main account. You can choose between '''User/Password Authentication''' or '''IP Authentication'''. Again this setting will depend on the device you're using.

-- '''User/Password Authentication''': This is the recommended setting and most devices only support this option.

-- '''IP Authentication''': Recommended for advanced users. Mostly this is used for PBX or Asterisk based servers. When you select this option you can set the IP of your device/server.

'''Note:''' When you use IP Authentication the registration status will not be displayed in your Customer Portal: Home Page.

'''Username''': This is the username of the sub account. You can use alphanumeric characters for the username (make sure your device supports the use of alphanumeric characters in the user field). The format of the username will be as follow: '''{Main Account}_{username}'''.

For example, let say that your account is ''100000'' and you set the username as ''home'' the username that you're going to use in your device will be ''100000_home''.

'''Password/IP Address''': Here you can set the password to use for this sub account. The minimum is 6 characters, although it's strongly suggested that you use more characters and also use alphanumeric characters to create a strong password.

If you're using IP Authentication here you can set the IP address of your device/server. Format e.g. 201.202.203.204.

[[File:IP AUTH.jpg|800px]]

'''Trunk''': This option only becomes available if IAX2 is the chosen protocol. You can leave the default to send mini voice packets, or select "Send trunck packets" to group outgoing media frames into trunk packets, each with their own time stamps.

[[File:Trunk.jpg]]

'''Device type''': Make sure to select the correct type of device you're going to use with this sub account to properly receive incoming calls.

'''CallerID Number''': Here you can set the [[Caller ID|callerID number]] if you're using an ATA device, IP Phone or Softphone. Make sure to enter a proper [[Caller ID|callerID number]] to ensure proper termination, we also do not recommend the use of toll free numbers. Use only numbers in this field and the [[Caller ID|callerID number]] has to be 10 digits long.

'''Canada Routing''': This defines the route the system will use when you place a call to Canada with your Sub Account.

'''International Route''': You can select the route that is going to be used for International Calls from this sub account.

'''Allow International Calls''': With this setting you can enable or disable the International Calls from the sub account.

'''Allow *225 for Balance''': When Enabled, calls placed to *225 will provide the Current Balance of the VoIP.ms account. When Disabled calls placed to *225 will be rejected.

'''Music on Hold''': This setting allows you to select whether or not the person calling your DID number or extension will hear Music while the call is on hold.<br>
The following options for music are available:<br>

*'''Away in the Tropics:''' From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
*'''Coffee and Sunrise:''' Uplifting without being perky, and positive without being too smiley.
*'''Coffee Shop Acoustic:''' Soothing, acoustic guitar tracks makes for a relaxed and sets a great atmosphere.
*'''Easy Listening:''' Smooth, casual tunes.
*'''Guitar Alchemy:''' Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
*'''Happy Endings:''' Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
*'''Light and Casual:''' Soothing and peaceful songs with a light, positive feeling.
*'''Orchestral Moods:''' Emotional and dramatic tales spun by violins, pianos and full orchestras.
*'''Piano Mix:''' Smooth Piano
*'''Rock Me Easy:''' Feel-good music to create a relaxing atmosphere.
*'''Spa Sounds:''' Soft, slow and serene instrumentals.

You can test the categories by dialing the following codes: <br>

'''*** 89''' Away in the Tropics <br>
'''*** 90''' Coffee and Sunrise <br>
'''*** 91''' Coffee Shop Acoustic <br>
'''*** 92''' Easy Listening <br>
'''*** 93''' Guitar Alchemy <br>
'''*** 94''' Happy Endings <br>
'''*** 95''' Light and Casual <br>
'''*** 96''' Orchestral Moods <br>
'''*** 97''' Piano Mix <br>
'''*** 98''' Rock Me Easy <br>
'''*** 99''' Spa Sounds<br>

'''Account name or description''': This setting can help you to easily identify each sub account.

=== Advanced Options ===

These options allow you to set the allowed codecs, DTMF modes and NAT for each subaccount. These settings are recommended for advanced users only.

[[File:Subacc adv opt.jpg|800px]]

'''Allowed Codecs:''' This setting allows you to select the codecs that you're going to use, you can choose to allow one or more codecs at the time.

'''DTMF Mode:''' This allows you to select the DTMF mode that is going to be used with this sub account. If you set this to ''AUTO'' the ''RFC2833 (AVT)'' is going to be used and automatically switch to ''INBAND'' if the other end doesn't support ''RFC2833''.
'''Note:''' Its recommended that you select the same DTMF mode in your device.

'''NAT (Network Address Translation):''' This setting should be set to ''Yes'' if you're behind a NAT, if not set to ''No''. If you're unsure what this setting means, is highly recommended that you leave it to ''Yes''.

=== Optional Settings ===

Although these are optional settings, you can use these settings to assign an internal extension number, voicemail and Ring Time for your sub account.

[[File:Sub acc optional.jpg|800px]]

'''Internal Extension Number''': You set an internal extension number in order to call between Sub Accounts under the same Main Account. The extension number you enter in this field will have a leading 10, you can enter from 1 to 10 digits. For example if you set ''55'' the extension number will be ''1055''.
Note: Make sure that the sub accounts are registered to the same server in order to make an internal call. The call to an internal extension is FREE.

==== Sub Account as an External SIP URI ====

To use a sub account as an external [[SIP URI]], you only need to enable it as an Internal Extension first. For example, let's say your Internal Extension is set to 2 (102 with the leading 10), you can be reached directly via SIP from another network with a URI that is going to look like this: ''1000002@server.voip.ms'' (Replace server.voip.ms by the server you are registered to, and the 2 by your internal extension).

'''Internal Extension VoiceMail''': Here you can select which [[voicemail]] is going to be associated with this sub account. Please set this to be able to access a particular Voice Mailbox using *97 from the device registered with this sub account's credentials, even if you are not using Extensions.

'''Note:''' If you associate a [[voicemail]] with this subaccount, you are going to receive a '''Message Waiting Indicator''' when you have new messages in your mailbox.
This will lead to different results depending on your type of adapter, soft phone or IP phone.
For example, when using a Linksys ATA adapter, it's usually a stutter tone with periodic ring, IP phones usually use a stutter dial tone
when you pick up the line and are equipped with a blinking light, soft phones usually show a Voicemail Icon in the dial display.

'''Internal Extension Ringing Time''': This is the amount of time the phone will stay ringing when you call this internal extension directly. 5 sec = 1 ring.

=== Reseller Configuration ===

Also if you're using the [[Reseller Basic Guide|Reseller Interface]], you can associate each sub account with one of your customers.

[[File:Subaccreseller.jpg|800px]]

'''Reseller Client''': Here you can select the customer that you want to associate with this subaccount. You need first to create the account of your customer using the [[Reseller Basic Guide|Reseller section]] in your Customer Portal.

'''Reseller client package''': Here you can select the package that you want to assign to your customer. You need first to create a package in the [[Reseller Basic Guide|Reseller section]].

'''next billing date''': Here you can set the next billing date. Usually the system sets this automatically, but if you manually change the package associated to this subaccount, you can change the next billing date manually.

'''Charge setup fees now''': Once you check this option, the monthly fee for the package is going to be charged. You can use this option when you have applied a change in the package of the customer.

== Sub Account Reports ==

You can see the amount of minutes, number of calls and even the amount spent for each sub account. This information is useful even if you're not using the [[Reseller Basic Guide|Reseller Interface]]. You can access this from your Customer Portal>>Sub Accounts>>Sub Accounts Reports menu.

[[File:Subacc report.jpg|800px]]

'''Report Range''': You can display a report with a range of 92 days only (3 months).

'''Minutes''': The number of minutes used by this sub account in the given range. Expressed using decimal time.

'''Calls''': The number of calls made for this sub account in the given range.

'''Amount Spent''': This is the amount spent for this sub account in the given range.

== Use of the subaccount ==

Once you have created one subaccount, you can use it with most of the features available within your Customer Portal, for example with the [[Digital Receptionist (IVR)]], as an agent to receive calls from [[Calling Queues]], Routed directly to your DID numbers, as an external [[SIP URI]] to receive incoming calls from another networks, etc.

[[category:guides]]

Sub Accounts

2015-04-17T19:58:47Z

90210chris: /* Basic Options */

Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as an internal extension for your office or even your house. Many of the features within voip.ms make use of sub accounts. With this guide we are going to learn how to create and use this feature properly.

__TOC__

== How to Create a Sub Account ==

You can create as many Sub Accounts as required and there's no extra charge for doing this. First you need to enter your Customer Portal and select "Create Sub Account" under the Sub Account Menu.

[[File:Newsubaccountsettings.jpg|800px]]

===Basic Options ===

These are the basic options you need to configure in order to properly create a Sub Account.

'''Protocol''': Here you can select either SIP or IAX2 protocol. This will depend on the device you want to use with this Sub Account. SIP is the recommended protocol.

'''Authentication type''': This is an option that you don't have with your main account. You can choose between '''User/Password Authentication''' or '''IP Authentication'''. Again this setting will depend on the device you're using.

-- '''User/Password Authentication''': This is the recommended setting and most devices only support this option.

-- '''IP Authentication''': Recommended for advanced users. Mostly this is used for PBX or Asterisk based servers. When you select this option you can set the IP of your device/server.

'''Note:''' When you use IP Authentication the registration status will not be displayed in your Customer Portal: Home Page.

'''Username''': This is the username of the sub account. You can use alphanumeric characters for the username (make sure your device supports the use of alphanumeric characters in the user field). The format of the username will be as follow: '''{Main Account}_{username}'''.

For example, let say that your account is ''100000'' and you set the username as ''home'' the username that you're going to use in your device will be ''100000_home''.

'''Password/IP Address''': Here you can set the password to use for this sub account. The minimum is 6 characters, although it's strongly suggested that you use more characters and also use alphanumeric characters to create a strong password.

If you're using IP Authentication here you can set the IP address of your device/server. Format e.g. 201.202.203.204.

[[File:IP AUTH.jpg|800px]]

'''Trunk''': This option only becomes available if IAX2 is the chosen protocol. You can leave the default to send mini voice packets, or select "Send truck packets" to group outgoing media frames into trunk packets, each with their own time stamps.

[[File:Trunk.jpg]]

'''Device type''': Make sure to select the correct type of device you're going to use with this sub account to properly receive incoming calls.

'''CallerID Number''': Here you can set the [[Caller ID|callerID number]] if you're using an ATA device, IP Phone or Softphone. Make sure to enter a proper [[Caller ID|callerID number]] to ensure proper termination, we also do not recommend the use of toll free numbers. Use only numbers in this field and the [[Caller ID|callerID number]] has to be 10 digits long.

'''Canada Routing''': This defines the route the system will use when you place a call to Canada with your Sub Account.

'''International Route''': You can select the route that is going to be used for International Calls from this sub account.

'''Allow International Calls''': With this setting you can enable or disable the International Calls from the sub account.

'''Allow *225 for Balance''': When Enabled, calls placed to *225 will provide the Current Balance of the VoIP.ms account. When Disabled calls placed to *225 will be rejected.

'''Music on Hold''': This setting allows you to select whether or not the person calling your DID number or extension will hear Music while the call is on hold.<br>
The following options for music are available:<br>

*'''Away in the Tropics:''' From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
*'''Coffee and Sunrise:''' Uplifting without being perky, and positive without being too smiley.
*'''Coffee Shop Acoustic:''' Soothing, acoustic guitar tracks makes for a relaxed and sets a great atmosphere.
*'''Easy Listening:''' Smooth, casual tunes.
*'''Guitar Alchemy:''' Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
*'''Happy Endings:''' Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
*'''Light and Casual:''' Soothing and peaceful songs with a light, positive feeling.
*'''Orchestral Moods:''' Emotional and dramatic tales spun by violins, pianos and full orchestras.
*'''Piano Mix:''' Smooth Piano
*'''Rock Me Easy:''' Feel-good music to create a relaxing atmosphere.
*'''Spa Sounds:''' Soft, slow and serene instrumentals.

You can test the categories by dialing the following codes: <br>

'''*** 89''' Away in the Tropics <br>
'''*** 90''' Coffee and Sunrise <br>
'''*** 91''' Coffee Shop Acoustic <br>
'''*** 92''' Easy Listening <br>
'''*** 93''' Guitar Alchemy <br>
'''*** 94''' Happy Endings <br>
'''*** 95''' Light and Casual <br>
'''*** 96''' Orchestral Moods <br>
'''*** 97''' Piano Mix <br>
'''*** 98''' Rock Me Easy <br>
'''*** 99''' Spa Sounds<br>

'''Account name or description''': This setting can help you to easily identify each sub account.

=== Advanced Options ===

These options allow you to set the allowed codecs, DTMF modes and NAT for each subaccount. These settings are recommended for advanced users only.

[[File:Subacc adv opt.jpg|800px]]

'''Allowed Codecs:''' This setting allows you to select the codecs that you're going to use, you can choose to allow one or more codecs at the time.

'''DTMF Mode:''' This allows you to select the DTMF mode that is going to be used with this sub account. If you set this to ''AUTO'' the ''RFC2833 (AVT)'' is going to be used and automatically switch to ''INBAND'' if the other end doesn't support ''RFC2833''.
'''Note:''' Its recommended that you select the same DTMF mode in your device.

'''NAT (Network Address Translation):''' This setting should be set to ''Yes'' if you're behind a NAT, if not set to ''No''. If you're unsure what this setting means, is highly recommended that you leave it to ''Yes''.

=== Optional Settings ===

Although these are optional settings, you can use these settings to assign an internal extension number, voicemail and Ring Time for your sub account.

[[File:Sub acc optional.jpg|800px]]

'''Internal Extension Number''': You set an internal extension number in order to call between Sub Accounts under the same Main Account. The extension number you enter in this field will have a leading 10, you can enter from 1 to 10 digits. For example if you set ''55'' the extension number will be ''1055''.
Note: Make sure that the sub accounts are registered to the same server in order to make an internal call. The call to an internal extension is FREE.

==== Sub Account as an External SIP URI ====

To use a sub account as an external [[SIP URI]], you only need to enable it as an Internal Extension first. For example, let's say your Internal Extension is set to 2 (102 with the leading 10), you can be reached directly via SIP from another network with a URI that is going to look like this: ''1000002@server.voip.ms'' (Replace server.voip.ms by the server you are registered to, and the 2 by your internal extension).

'''Internal Extension VoiceMail''': Here you can select which [[voicemail]] is going to be associated with this sub account. Please set this to be able to access a particular Voice Mailbox using *97 from the device registered with this sub account's credentials, even if you are not using Extensions.

'''Note:''' If you associate a [[voicemail]] with this subaccount, you are going to receive a '''Message Waiting Indicator''' when you have new messages in your mailbox.
This will lead to different results depending on your type of adapter, soft phone or IP phone.
For example, when using a Linksys ATA adapter, it's usually a stutter tone with periodic ring, IP phones usually use a stutter dial tone
when you pick up the line and are equipped with a blinking light, soft phones usually show a Voicemail Icon in the dial display.

'''Internal Extension Ringing Time''': This is the amount of time the phone will stay ringing when you call this internal extension directly. 5 sec = 1 ring.

=== Reseller Configuration ===

Also if you're using the [[Reseller Basic Guide|Reseller Interface]], you can associate each sub account with one of your customers.

[[File:Subaccreseller.jpg|800px]]

'''Reseller Client''': Here you can select the customer that you want to associate with this subaccount. You need first to create the account of your customer using the [[Reseller Basic Guide|Reseller section]] in your Customer Portal.

'''Reseller client package''': Here you can select the package that you want to assign to your customer. You need first to create a package in the [[Reseller Basic Guide|Reseller section]].

'''next billing date''': Here you can set the next billing date. Usually the system sets this automatically, but if you manually change the package associated to this subaccount, you can change the next billing date manually.

'''Charge setup fees now''': Once you check this option, the monthly fee for the package is going to be charged. You can use this option when you have applied a change in the package of the customer.

== Sub Account Reports ==

You can see the amount of minutes, number of calls and even the amount spent for each sub account. This information is useful even if you're not using the [[Reseller Basic Guide|Reseller Interface]]. You can access this from your Customer Portal>>Sub Accounts>>Sub Accounts Reports menu.

[[File:Subacc report.jpg|800px]]

'''Report Range''': You can display a report with a range of 92 days only (3 months).

'''Minutes''': The number of minutes used by this sub account in the given range. Expressed using decimal time.

'''Calls''': The number of calls made for this sub account in the given range.

'''Amount Spent''': This is the amount spent for this sub account in the given range.

== Use of the subaccount ==

Once you have created one subaccount, you can use it with most of the features available within your Customer Portal, for example with the [[Digital Receptionist (IVR)]], as an agent to receive calls from [[Calling Queues]], Routed directly to your DID numbers, as an external [[SIP URI]] to receive incoming calls from another networks, etc.

[[category:guides]]

File:Trunk.jpg

2015-04-17T19:53:59Z

90210chris:

Sub Accounts

2015-04-17T19:49:50Z

90210chris: /* Basic Options */

Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as an internal extension for your office or even your house. Many of the features within voip.ms make use of sub accounts. With this guide we are going to learn how to create and use this feature properly.

__TOC__

== How to Create a Sub Account ==

You can create as many Sub Accounts as required and there's no extra charge for doing this. First you need to enter your Customer Portal and select "Create Sub Account" under the Sub Account Menu.

[[File:Newsubaccountsettings.jpg|800px]]

===Basic Options ===

These are the basic options you need to configure in order to properly create a Sub Account.

'''Protocol''': Here you can select either SIP or IAX2 protocol. This will depend on the device you want to use with this Sub Account. SIP is the recommended protocol.

'''Authentication type''': This is an option that you don't have with your main account. You can choose between '''User/Password Authentication''' or '''IP Authentication'''. Again this setting will depend on the device you're using.

-- '''User/Password Authentication''': This is the recommended setting and most devices only support this option.

-- '''IP Authentication''': Recommended for advanced users. Mostly this is used for PBX or Asterisk based servers. When you select this option you can set the IP of your device/server.

'''Note:''' When you use IP Authentication the registration status will not be displayed in your Customer Portal: Home Page.

'''Username''': This is the username of the sub account. You can use alphanumeric characters for the username (make sure your device supports the use of alphanumeric characters in the user field). The format of the username will be as follow: '''{Main Account}_{username}'''.

For example, let say that your account is ''100000'' and you set the username as ''home'' the username that you're going to use in your device will be ''100000_home''.

'''Password/IP Address''': Here you can set the password to use for this sub account. The minimum is 6 characters, although it's strongly suggested that you use more characters and also use alphanumeric characters to create a strong password.

If you're using IP Authentication here you can set the IP address of your device/server. Format e.g. 201.202.203.204.

[[File:IP AUTH.jpg|800px]]

'''Device type''': Make sure to select the correct type of device you're going to use with this sub account to properly receive incoming calls.

'''CallerID Number''': Here you can set the [[Caller ID|callerID number]] if you're using an ATA device, IP Phone or Softphone. Make sure to enter a proper [[Caller ID|callerID number]] to ensure proper termination, we also do not recommend the use of toll free numbers. Use only numbers in this field and the [[Caller ID|callerID number]] has to be 10 digits long.

'''Canada Routing''': This defines the route the system will use when you place a call to Canada with your Sub Account.

'''International Route''': You can select the route that is going to be used for International Calls from this sub account.

'''Allow International Calls''': With this setting you can enable or disable the International Calls from the sub account.

'''Allow *225 for Balance''': When Enabled, calls placed to *225 will provide the Current Balance of the VoIP.ms account. When Disabled calls placed to *225 will be rejected.

'''Music on Hold''': This setting allows you to select whether or not the person calling your DID number or extension will hear Music while the call is on hold.<br>
The following options for music are available:<br>

*'''Away in the Tropics:''' From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
*'''Coffee and Sunrise:''' Uplifting without being perky, and positive without being too smiley.
*'''Coffee Shop Acoustic:''' Soothing, acoustic guitar tracks makes for a relaxed and sets a great atmosphere.
*'''Easy Listening:''' Smooth, casual tunes.
*'''Guitar Alchemy:''' Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
*'''Happy Endings:''' Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
*'''Light and Casual:''' Soothing and peaceful songs with a light, positive feeling.
*'''Orchestral Moods:''' Emotional and dramatic tales spun by violins, pianos and full orchestras.
*'''Piano Mix:''' Smooth Piano
*'''Rock Me Easy:''' Feel-good music to create a relaxing atmosphere.
*'''Spa Sounds:''' Soft, slow and serene instrumentals.

You can test the categories by dialing the following codes: <br>

'''*** 89''' Away in the Tropics <br>
'''*** 90''' Coffee and Sunrise <br>
'''*** 91''' Coffee Shop Acoustic <br>
'''*** 92''' Easy Listening <br>
'''*** 93''' Guitar Alchemy <br>
'''*** 94''' Happy Endings <br>
'''*** 95''' Light and Casual <br>
'''*** 96''' Orchestral Moods <br>
'''*** 97''' Piano Mix <br>
'''*** 98''' Rock Me Easy <br>
'''*** 99''' Spa Sounds<br>

'''Account name or description''': This setting can help you to easily identify each sub account.

=== Advanced Options ===

These options allow you to set the allowed codecs, DTMF modes and NAT for each subaccount. These settings are recommended for advanced users only.

[[File:Subacc adv opt.jpg|800px]]

'''Allowed Codecs:''' This setting allows you to select the codecs that you're going to use, you can choose to allow one or more codecs at the time.

'''DTMF Mode:''' This allows you to select the DTMF mode that is going to be used with this sub account. If you set this to ''AUTO'' the ''RFC2833 (AVT)'' is going to be used and automatically switch to ''INBAND'' if the other end doesn't support ''RFC2833''.
'''Note:''' Its recommended that you select the same DTMF mode in your device.

'''NAT (Network Address Translation):''' This setting should be set to ''Yes'' if you're behind a NAT, if not set to ''No''. If you're unsure what this setting means, is highly recommended that you leave it to ''Yes''.

=== Optional Settings ===

Although these are optional settings, you can use these settings to assign an internal extension number, voicemail and Ring Time for your sub account.

[[File:Sub acc optional.jpg|800px]]

'''Internal Extension Number''': You set an internal extension number in order to call between Sub Accounts under the same Main Account. The extension number you enter in this field will have a leading 10, you can enter from 1 to 10 digits. For example if you set ''55'' the extension number will be ''1055''.
Note: Make sure that the sub accounts are registered to the same server in order to make an internal call. The call to an internal extension is FREE.

==== Sub Account as an External SIP URI ====

To use a sub account as an external [[SIP URI]], you only need to enable it as an Internal Extension first. For example, let's say your Internal Extension is set to 2 (102 with the leading 10), you can be reached directly via SIP from another network with a URI that is going to look like this: ''1000002@server.voip.ms'' (Replace server.voip.ms by the server you are registered to, and the 2 by your internal extension).

'''Internal Extension VoiceMail''': Here you can select which [[voicemail]] is going to be associated with this sub account. Please set this to be able to access a particular Voice Mailbox using *97 from the device registered with this sub account's credentials, even if you are not using Extensions.

'''Note:''' If you associate a [[voicemail]] with this subaccount, you are going to receive a '''Message Waiting Indicator''' when you have new messages in your mailbox.
This will lead to different results depending on your type of adapter, soft phone or IP phone.
For example, when using a Linksys ATA adapter, it's usually a stutter tone with periodic ring, IP phones usually use a stutter dial tone
when you pick up the line and are equipped with a blinking light, soft phones usually show a Voicemail Icon in the dial display.

'''Internal Extension Ringing Time''': This is the amount of time the phone will stay ringing when you call this internal extension directly. 5 sec = 1 ring.

=== Reseller Configuration ===

Also if you're using the [[Reseller Basic Guide|Reseller Interface]], you can associate each sub account with one of your customers.

[[File:Subaccreseller.jpg|800px]]

'''Reseller Client''': Here you can select the customer that you want to associate with this subaccount. You need first to create the account of your customer using the [[Reseller Basic Guide|Reseller section]] in your Customer Portal.

'''Reseller client package''': Here you can select the package that you want to assign to your customer. You need first to create a package in the [[Reseller Basic Guide|Reseller section]].

'''next billing date''': Here you can set the next billing date. Usually the system sets this automatically, but if you manually change the package associated to this subaccount, you can change the next billing date manually.

'''Charge setup fees now''': Once you check this option, the monthly fee for the package is going to be charged. You can use this option when you have applied a change in the package of the customer.

== Sub Account Reports ==

You can see the amount of minutes, number of calls and even the amount spent for each sub account. This information is useful even if you're not using the [[Reseller Basic Guide|Reseller Interface]]. You can access this from your Customer Portal>>Sub Accounts>>Sub Accounts Reports menu.

[[File:Subacc report.jpg|800px]]

'''Report Range''': You can display a report with a range of 92 days only (3 months).

'''Minutes''': The number of minutes used by this sub account in the given range. Expressed using decimal time.

'''Calls''': The number of calls made for this sub account in the given range.

'''Amount Spent''': This is the amount spent for this sub account in the given range.

== Use of the subaccount ==

Once you have created one subaccount, you can use it with most of the features available within your Customer Portal, for example with the [[Digital Receptionist (IVR)]], as an agent to receive calls from [[Calling Queues]], Routed directly to your DID numbers, as an external [[SIP URI]] to receive incoming calls from another networks, etc.

[[category:guides]]

Features

2015-04-17T19:09:44Z

90210chris:

[[File:Logo.png|400px]]

One of the benefits of having a VoIP.ms account is that not only do you get both origination and termination services, but VoIP.ms also offers a complete solution for your business or home by providing you with many options and features to make your life easier than ever. Most of the Features listed below are completely free with the service and you will not need to pay extra to have these awesome benefits. To fully understand each of these features, you can click on the the feature name to access the specific guide for each topic.

{|border="1"
|+
!<span style="font-size: 150%;">Feature</span> !! <span style="font-size: 150%;">Summary</span>
|-
! [[Call Detail Records|Call Details Report and Invoice Generation]]
|You will be able to examine detailed information of all the calls coming and going from your Main account and Sub accounts simply from the portal.
Additionally you will find the '''Finances''' Menu, where you will get access to the tool to Generate Invoices according to your needs and also be able to add funds to your account.
|-
! [[Callback]]
|With this feature, you can define a number to be called by our system, in order to receive a dial tone and place outgoing calls through VoIP.ms. This could be useful if you want to place a call and you are not at home or don't have access to your voip device.
|-
! [[Caller ID]]
|Caller ID is a telephone service that transmits the calling party's number to the called party's telephone. When available, the Caller ID number can be complemented with the caller ID name (description e.g. John Smith)
|-
! [[Call Forwarding]]
|A Call Forwarding allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is able to answer. You can set any number, even international numbers.
|-
! [[CallerID Filtering]]
|This feature allows you to filter the incoming calls to your DID numbers given a specific Caller ID number, area code or even anonymous numbers. For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options.
|-
! [[Calling Queues]]
|If you want a solution to manage your incoming calls and have your customer(s) wait on the line while an agent picks up the call, you need to create a Calling Queue entry. This will permit you to have many calls on hold, queued calls in First In-First Out order until agents become available.
|-
! [[Porting a Number|DID Portability]]
|Don't lose that number that you like so much, if you are a VoIP.ms customer and have an existing number with a different provider you can optionally bring it (port it in) to VoIP.ms network. Toll free numbers, local USA/Canada and even International numbers can be ported to VoIP.ms.
The LNP (Local Number Portability) Department handles all porting processes and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change on the port request status.
|-
! [[DigitalReceptionist_IVR|Digital Receptionist (IVR)]]
| Interactive Voice Response (IVR), (also know as Auto-attendant) this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, the caller will hear "Thank you for calling XYZ Inc, for Sales press 1, for Service press 2", etc.
|-
! [[DISA]]
|Direct Inward System Access ( DISA ) allows you to use our system for placing outgoing calls, even if you are not close to any device where you are registering your account or sub account. In this case you just would need to dial to your DID number and to provide a 4 digit PIN number, you can then dial out to any number in the world under our termination rates.
|-
! [[E911]]
|VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911.
'''Important Note: Use of our 911 Service costs a recovery setup fee of $ 1.50 on activation and a regulatory recovery fee of $ 1.50 per DID number activated per month.'''
|-
! Failover for Incoming calls
|Whether your system is unavailable or you are experiencing an Internet or power outage, VoIP.ms offers you the option to redirect the incoming calls to your DID numbers to any location where you can take the call, for example like your cell phone.
Since you are virtually able to select any regular Routing option for the failovers, you can customize your setup in different ways by selecting one of three states, No Answer, Unreachable or Busy.
|-
! Free Calls Between VoIP.ms Customers
|Save even more money with this feature, with VoIP.ms you get free calls from your account to any VoIP.ms DID from US and Canada. So if your friends, family or customers have VoIP.ms DIDs from US/Can, you can be sure that the call will be FREE.
|-
! [[Sub_Accounts#Optional_Settings|Internal Extensions]]
|This feature will allow you to define a quick dial access number to contact the subaccount directly and internally, this way you will be able to reach each a sub account by dialing an extension number E.G "102". This is an amazing feature because calls between extensions are free, so you can have one extension at your office or home in Canada and another one in the US or another country in the world and reach that subaccount dialing only the extension number. With this feature your business can be more efficient and also your friends and family will be in touch easily.
|-
! IP Authentication and IAX support
|Besides the regular method of authentication (Username and password), VoIP.ms also offers the customer the option to authenticate their system via IP address, this way the customer can configure their system to fit their needs.
Even though the native and regular protocol is SIP, VoIP.ms also supports IAX protocol for Customers wanting to communicate this way.
|-
! [[Account_Settings#Notifications|Low Balance Email Notifications]]
|Since it could be time consuming to constantly keep track of the Account balance, VoIP.ms offers you the option to receive an Email notification to your email address, when your account reaches a Low balance limit, below your defined Balance Threshold.
|-
! Music on Hold
|With our services you can easily chose if you want to play "Music on Hold" when the call is on hold state, the caller will hear music from a variety of choices while they wait on line. Also you can deactivate this option if you don't want to play Music to the caller, this can be done from your '''customer portal >> Main Menu >> Account Settings >> General. '''[http://wiki.voip.ms/article/Account_Settings#General]
|-
! [[Phone book]]
|The Phone Book feature allows you to configure Speed-Dial entries and Caller ID name (CNAM) overrides. For example, let's say you have a Customer, Provider or Relative that you call frequently, you can create a phone book entry in order to make a call using a speed-dial entry of 4 digits long. You can also have a Caller ID name (CNAM) override to identify the incoming calls of an important customer if his number doesn't have a proper Caller ID name (CNAM) linked to it, for free.
|-
! [[Recordings]]
|VoIP.ms allows you to upload an audio file and use it in the different options we have under the DID numbers menu. It can be used with several of the other features of our system such as Digital receptionist, Calling queues, and others.
|-
! [[Ring Groups]]
|The Ring Group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where any member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group:
Main Account,[[Sub Accounts]],[[SIP URI]]'s,[[Call Forwarding]].
|-
! [[Reseller Basic Guide| Reseller]]
|The Reseller feature is intended for users who want to initiate a business in the VoIP world by reselling VoIP.ms services, this useful tool can help you create and manage accounts for your own clients, you will be able to assign specific rates and DIDs to them and also provide credentials to register a device or call system. You will be able to handle the billing for your customers depending on your needs and how much you want to earn with your business, setting rates and adding credits for them. Additionally you will find options to customize your reseller portal to have a more personalized site.
|-
! [[SIP_URI|SIP URI]]
|A SIP URI is the SIP addressing schema to call another person via SIP. In other words, a SIP URI is a user's SIP phone number or address. The SIP URI resembles an e-mail address.
|-
! [[SMS]]
|
This feature introduced on 2013 will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only).Currently it is in beta and will remain free (the price will be 1 cent per message starting sometime in 2015).
|-
! [[Sub Accounts]]
|Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as internal extensions for your office or even your house. Many of the features within VoIP.ms make use of the sub accounts. With this guide we are going to learn how to create and use this feature properly.
|-
! [[Time Conditions]]
|Time Conditions is a feature that allows you to route your incoming calls to different destinations depending on the time of the day of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a recording or the voicemail directly (you can also route to other options, like IVR, Call Forwarding entry, etc.).
|-
! Vanity Toll Free Numbers
|Are you looking to have that special contact number for your business with specific digits? VoIP.ms offers the option to order a customized Toll Free number with any combination of digits you like.
Either for business or personal use, you will be able to use the tool from the portal and find that number.
|-
! [[Virtual Fax]]
|This Feature Is Currently Available For Beta Customers.You can sign up for Beta testing by clicking [https://www.voip.ms/m/beta.php Here]. The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with the VoIP.ms service using a DID number specifically dedicated to Faxing. You may obtain such a number from your Customer Portal in the Fax Numbers section under the Order DID(s) of the DID Numbers menu. Regular voice DID numbers are not compatible with the Virtual Fax feature.
|-
! [[Voicemail]] ___________________________________________________
|VoIP.ms has an advanced Voicemail feature that is free to use, which also provides you the option to forward your messages to your email address as an audio attachment.
In order to use the Voicemail feature with Voip.ms you will have to create a Voicemail entry and then assign your entry to one of your DIDs or Accounts.
|-
|}

'''If you have more inquires regarding the Features, feel free to contact the support team via the Live Chat or the Ticket system.

==Contact Us==
[[Image:Download.jpg|left|50x75px|link=https://livechat.boldchat.com/aid/2947277729005480016/bc.chat?cwdid=60236691424546376&url=https%3A//www.voip.ms/]][https://livechat.boldchat.com/aid/2947277729005480016/bc.chat?cwdid=60236691424546376&url=https%3A//www.voip.ms/ '''Live Chat Support'''] [[Image:Download.png|50x75px|link=https://www.voip.ms/m/hp/tickets.php]] '''support@voip.ms'''

Calling Queues

2015-04-17T14:23:36Z

90210chris: /* Queue Options */

__TOC__

== Concept ==
If you want a solution to manage your incoming calls and have your customer(s) waiting on the line until an agent picks up the call, you can create a Calling Queue entry. This will permit you to have many calls on hold, queued calls in First In, First Out order until agents become available.

Queues consist of:

*Incoming calls being placed in the queue
*Members that answer the queue (extensions or users that login as agents)
*A strategy for how to handle the queue and divide calls between members
*Music played while waiting in the queue
*Announcements for members and callers

Agents are the people (or person) that answers the call(s) that have been placed into a specific Queue. An agent logs in indicating that they are now ready to take calls. An inbound call is sent to a queue, which is then in turn transferred to an available agent.

The members in the queue can be static or dynamic. The '''Static Members''' are those that are always connected to the queue and the '''Dynamic members''' are those that need to log in to the queue in order to take calls.

=== Log in or log out to the queue as Dynamic Member ===
----

If you want to get access to your Calling Queue, dial *11 then at the prompt dial the queue ID and password if you set one. e.g. If I want log in to the "call queue 1" I dial *11 >> Option 1 >> Password (optional).

If you want to log out from the call queue, dial *12 then at the prompt dial the queue ID. e.g. If I want to log out to the "call queue 1" I dial *12 >> Option 1.

== Configuration ==

Go in to your Customer Portal >> DID Numbers >> Calling Queues

[[File:Screenshot (11h 41m 41s).jpg|400px]]

And then go to "Create New Call Queue"

[[File:Screenshot 2.jpg]]

Now you are going to start a new configuration:

===Queue Information===

[[File:Screenshot3.jpg|400px]]

*'''Queue Number''': The number of our Queue, e.g I have my company and I want to select the Queue 1 for my sales department, my Queue 2 for my support department. In this way you are sure that your agents receive the calls properly.

*'''Queue Name''': Enter the name of your Call Queue 1, e.g. "Sales Team".

*'''Queue Language''': The language of system announcements.

*'''Queue Password''': An optional setting - you can preset a password to access this queue and be sure that only the people authorized for this queue enter it.

*'''Caller ID Prefix''': Optional: You can optionally prefix the [[Caller ID]].

*'''Join Announcement''': If you have a recording for your queue you can set it here. This recording plays when a member enters the queue. e.g. Having a queue for the company sales department and while the customers wait, they hear a recording of all the products and discounts.

*'''Priority / Weight''': Weight of queue, compared to other queues. If an agent is logged in to more than 1 queue, the higher weighted queue calls that agent.

===Queue Options===
----

[[File:Screenshot 4.jpg|400px]]

*'''Agent Announcement''': Optionally, you can set a recording to be played to the agent. The caller will be connected to the agent immediately after the announcement.

*'''Report Hold time to agent''': If you wish to report the caller's hold time to the agent, set this to yes.

*'''Member Delay''': If you wish to have a delay before the agent is connected to the caller, set this to the number of seconds to delay.

*'''Maximum Wait Time''': The maximum time that a caller can wait in queue before being sent to the "Failover" Destination.

*'''Join when empty''':

-'''Yes:''' Callers can join a queue with no members or only unavailable members.
-'''Strict:''' Callers cannot join a queue without members or only unavailable members.
-'''No:''' Callers cannot join a queue without members.

*'''Leave when empty''':

-'''Yes:''' Callers are sent to the failover when there are no members.
-'''Strict:''' Callers are sent to failover if there are members but none of them are available. This applies to Static members that are not currently registered.
-'''No:''' Callers will remain in the queue even if there are no members.

*'''Ring Strategy'''

Calls are distributed among the members handling a queue with one of several strategies, defined in queues.conf

-'''Ringall:''': ring all available channels until one answers.
-'''Leastrecent:''': ring interface which was least recently called by this queue
-'''Fewestcalls:''': ring the one with fewest completed calls from this queue
-'''Random:''': ring random interface
-'''Round Robin Memory:''': round robin with memory, remember where we left off last ring pass

*'''Ring in-use''': This setting lets you avoid sending a call to an agent whose device is currently in use.
'''Note:''' Currently only a device with the SIP protocol is able to report his status as 'in use'.

*'''Agent Ring Timeout''': Number of seconds in which the call will remain in ringing state before being considered as 'timeout'.

*'''Retry Timer''': How long the system will wait before trying with all the members again.

*'''Wrap-up Time''': After a successful call, this setting lets you set the amount of minutes the system will wait before sending the call to a free agent.

===Music===
----

The following options for music are available:<br>

*'''Away in the Tropics:''' From Hawaii to the Caribbean, these tracks deliver sounds of ukulele, steel drums, and steel guitars.
*'''Coffee and Sunrise:''' Uplifting without being perky, and positive without being too smiley.
*'''Coffee Shop Acoustic:''' Soothing, acoustic guitar tracks makes for a relaxed and sets a great atmosphere.
*'''Easy Listening:''' Smooth, casual tunes.
*'''Guitar Alchemy:''' Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
*'''Happy Endings:''' Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
*'''Light and Casual:''' Soothing and peaceful songs with a light, positive feeling.
*'''Orchestral Moods:''' Emotional and dramatic tales spun by violins, pianos and full orchestras.
*'''Piano Mix:''' Smooth Piano
*'''Rock Me Easy:''' Feel-good music to create a relaxing atmosphere.
*'''Spa Sounds:''' Soft, slow and serene instrumentals.

You can test the categories by dialing the following codes: <br>

'''*** 89''' Away in the Tropics <br>
'''*** 90''' Coffee and Sunrise <br>
'''*** 91''' Coffee Shop Acoustic <br>
'''*** 92''' Easy Listening <br>
'''*** 93''' Guitar Alchemy <br>
'''*** 94''' Happy Endings <br>
'''*** 95''' Light and Casual <br>
'''*** 96''' Orchestral Moods <br>
'''*** 97''' Piano Mix <br>
'''*** 98''' Rock Me Easy <br>
'''*** 99''' Spa Sounds<br>

===Announcements and Fail Over===
----

[[File:Screenshot 5.jpg|400px]]

==== '''Periodic Voice Announcements''' ====
----

'''Voice Announcement''': This is an optional setting, you can choose which recording will be played to the callers of this queue.

'''Frequency of announcement''': Select the periodic interval to play the recording to the callers.

==== '''Periodic Hold Position, Estimated Hold-time announcements and Thank you for your patience announcement.''' ====
----

'''Announce Position frequency''': This setting let's you know how often to make any periodic announcement. Optional setting.

'''Announce Round Seconds''': Here you can choose if you want to announce the number of seconds or round to the minute. If you want to announce seconds, select the amount to round to.

'''If Announce position is enabled, do you also want to report estimated hold-time?''': Either yes, no or only once. Hold time will be announced as the estimated time, or less than 2 minutes when appropriate.

'''Thank you for your patience''': This is an optional setting. Your callers will hear "Thank you for your patience", after announcing the Queue Position and Estimated Hold time left.

==== '''Fail Over Destinations''' ====
----

Here you can choose the destination for the follow failover options:

* '''Timeout''': If the call reaches the maximum wait time.
* '''FULL''': If the queue reaches the maximum number of callers.
* '''JOINEMPTY''': A call was sent to the queue but the queue had no members (Only works when '''Join when empty''' is set to '''No''')
* '''LEAVEEMPTY''': The last agent was removed form the queue before all calls were handled (Only works when '''Leave when empty''' is set to '''Yes''').
* '''JOINUNAVAIL''': Same as '''JOINEMPTY''', except that there were still queue members, but all were with status unavailable (SIP Phone logged out for example)
* '''LEAVEUNAVAIL''': Same as '''LEAVEEMPTY''',except that there were still queue members, but all were with status unavailable (SIP Phone logged out for example)

Click on the Save Queue when finished.

== Static Members ==

Static Members are the predefined and permanently assigned members responsible for answering incoming calls to a queue. You can add as many members as you wish to any given queue.

===Advantages===
The advantage of the static members is that your members do not have to login or logout from the queue using the *11 and *12 commands. The only thing your members have to do is register or unregister their accounts from the VoIP.ms servers.

===Disadvantages===
One of the disadvantages of the static members is that your members are unable to log out of the queue, they are permanently assigned instead. Another disadvantage is that your members need to use their account or [[Sub Accounts|sub account]] to be in the queue, this could mean that they wouldn't be able to change devices and log into the queue without using their same credentials.

===Add a Static Member===
----

First you need to access the '''Calling Queue''' page that is under the '''DID Numbers''' menu in your Customer Portal.

[[File:Man callqueue.jpg]]

From there, you need only to click on the link '''Edit Static Members''', that will bring you to the next screen:

[[File:Queue stamem.jpg]]

To add a new static member, you only need to fill out the following information:

[[File:Queue addstatmem.jpg]]

'''Description''': Here you can assign a description to easily identify each member of the queue.

'''Account''': Here you select the account or sub account that is going to be assigned as a member for this queue.

'''Priority''': This value can be equal or greater than zero. Available members with lower priority will get the calls first. You can have more than one member with the same priority.

== How to use your Queue ==

Once you have created a Queue, you can assign it to as many DID numbers as you want without needing to create it again. You need to go to your Customer Portal >> DID Numbers >> Manage DID(s). And from there you can route the DID numbers to go directly to the Queue, using an [[Digital Receptionist (IVR)|IVR]], through a [[Time Conditions|time condition]] or even as a failover option for your DID number.

[[category:guides]]

Virtual Fax

2015-04-15T20:51:31Z

90210chris: /* Email to Fax */

[[File:Faxhomelogo.png|center]]

<div style="text-align:center; font-size: 150%;color:red;"><ins>'''This Feature Is Currently Available For Beta Customers</ins> </div>

<div style="text-align:center; font-family:Arial;"><ins>''' You can sign up for Beta testing by clicking [https://www.voip.ms/m/beta.php Here]'''</ins> </div>

The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with the VoIP.ms service using a DID number specifically dedicated to Faxing. You may obtain such a number from your Customer Portal in the Fax Numbers section under the ''Order DID(s)'' of the ''DID Numbers'' menu.
Regular voice DID numbers are not compatible with the Virtual Fax feature.

__TOC__

== Important information to know about the Virtual Fax Service ==

* '''The Virtual Fax Service is a Beta release, the features are there and working, issues have been identified and are being or have been fixed. But still it is important to note that we recommend to not be dependent solely on this feature for your critical needs (or mass faxing needs as there is a daily limit of 20 Faxes) while it is still in the Beta phase. It is important to us that you report any issues with this service by sending an email to support@voip.ms so that the developers can get involved if necessary.'''
* '''The Virtual Fax Service is only available for U.S. and Canadian DID Numbers specifically acquired from the Fax Numbers ''Order DID'' section (Limit of 2 DID numbers per account while in Beta). Porting in your own number for Fax is not possible at this time, this is being worked on however there is no ETA as of yet.'''
* '''The Service can only be used to send Messages to Canadian and U.S. Numbers at this time. We also cannot guarantee that International will be properly received.'''

== Virtual Fax DID Number ==

Virtual Fax works specifically with Fax Numbers only acquired from the VoIP.ms Customer Portal for the moment. There are '''local US and Canadian numbers''' available for order. You can order a Fax DID Number from your portal >> DID Numbers >> Order DID >> Fax Numbers. You can select the desired region and a random number from the chosen area code will be assigned to you.

[[File:FaxorderDID2.jpg]]

== Send a Fax ==

To start using the service you will need to head to your Customer Portal >> DID Numbers >> Virtual Fax. From the Home Page you can select ‘Send Fax’. There you will see:
*Fax Number or Contact Name: This is where you will put the destination number. You can start typing a name or a number from your Phone book and it will become available.
*From Name: Here you will put the name to send in the Fax header.
*From Number: Select the Fax DID number from which you will send your Fax.
*File: Choose a file to send as a Fax. The file must be in pdf, txt, jpg, gif, png or tif
*Station ID: This will be the station ID you set for the header of the Fax message. It could be a specified post if your location has several stations, such as Reception, Main Office, Accounting PC, etc.
*Send Email: If selected, an email will be sent to the specified address to confirm the Fax has been sent successfully or to advise of a failed attempt.

[[File:Sendafax7.jpg]]

== My Faxes ==
In this section of the Virtual Fax menu you will be able to view your Inbound and Outbound Faxes. You may select a date range and choose the folder you would like to view. Click 'Get My Faxes' to view your selection. You can view the Status of each Fax and select from several Actions. You can select to View the Fax directly, Download the Fax, Email the Fax to an address of your choosing or alter the location of the Fax by moving it to another folder.

[[File:Myfaxes4.jpg]]

== My Folders ==

In the 'My Folders' section you can create folders by typing in the folder name of your choosing under 'New Folder' and clicking 'Create'.
You will have an overview of your Folders, see the date they were Created, the amount of Faxes in each Folder and be able to Edit the Folder or Delete it.
Any Faxes contained in a created folder will revert back to either the INBOX or SENT folder if the created folder is deleted.

[[File:Faxmyfolders3.jpg]]

== My Fax Numbers ==
In the 'My Fax Numbers' section you will see your Fax DID numbers and Description, the Options that have been enabled for each number, the Email address if one has been configured along with the URL if configured in the URL Callback section. You can Edit the number from the 'Actions' section or choose to Delete it. When editing you will have the option to set an Email Address to receive a notification when a new Fax is received (you can also select to have the PDF file attached in the email) and set a URL Callback (you can also enable URL Callback Retry).

[[File:Myfaxnumbers3.jpg]]

== Email to Fax==

This feature allows you to send a Fax message using your email account.

How to send a Fax message using your email account:
*Use the email account you provided when enabling the Email to Fax service.
*Send the email to fax@voip.ms
*In the subject field type the Destination Fax Number (Example: 5148000000).
*Attach the document you wish to send to the email message. VoIP.ms supports the following formats: pdf, txt, jpg, gif, png, tif.
*Send the email.

Security Code and From Number:
If Security Code is enabled, you need to add a dot (.) and the Security Code after the Destination Fax Number (Example: 5148000000.Az09).

If you have more than one Fax number, you could change the From Number by adding a dot (.) and the From Number you'd like to use after the Destination Fax Number and the Security Code (Example: 5148000000.Az09.2268280000).

If you have not enabled the Security Code and want to change the From Number, you can add a dot (.) and the From Number after the Destination Fax Number (Example: 5148000000.2268280000).

[[File:Faxemail.jpg]]

2015-03-25T15:37:21Z

90210chris: /* Configuring Voicemail Messages */

[[File:Polycom501.jpg|258px|thumb|left|Polycom SoundPoint IP 501]]
<div style="width:100%;overflow:hidden;clear:both"></div>

==Configuration Details==

'''Get the IP'''

Start the Phone and it will get an IP from the DHCP Server, then it will display the IP on the Screen.

'''Configure Settings'''

* Enter the IP address on your web browser (PC and Device should be on the same network)
* The browser should load the configuration page for the IP 501
* Click on Sip Link
* Enter User and Password (default values are user: Polycom, pass: 456)
* Enter the Following values:

[[File:Poly501.gif|Settings]]

* Click on Submit. This will save settings and reboot unit.
* After the Device has rebooted, click now on Line Link and set your Identification values:

[[File:Poly501b.gif|Settings]]

* Click on Submit. This will save settings and reboot unit.
* After the Device has rebooted, your Device will be ready to be used with VoIP.ms

''NOTE'': If you have issues reaching an internal extension, make sure to add the following string in your dial plan: [1-9]xx

==Configuring Voicemail Messages==

Please go to the Message Center Section and put the following values.

Subscriber: [blank]

Callback Mode: Contact

Callback Contact: *97

[[category:SIP phones]]

Please click [http://www.voip-info.org/wiki/view/Polycom+SoundPoint+IP+MWI+audio here] to find out how to get rid of the MWI Audible Sound

Polycom SoundPoint IP 501

2015-03-25T15:35:57Z

90210chris: /* Configuring Voicemail Messages */

Service Cost

2015-03-19T14:19:14Z

90210chris:

Voip.ms is basically a worldwide termination ('''outgoing calls''') and origination ('''incoming calls''') provider. In VoIP.ms' system, the inbound and outbound calls are charged separately. The service can be used for outgoing calls only, it is not necessary for you to get a DID if you do not need to receive incoming calls.

:''VoIP.ms allows you to use one of your own [[Devices]] (hardware like a Linksys ATA or software like [[X-Lite|X-lite]]).''

VoIP.ms is a prepaid service provider and you need to deposit a minimum of $25 in your account to be able to use the service. All of the charges will be deducted from that balance. Your account will not be able to receive or make calls once your balance reaches zero.

Signing up is free of charge. You can navigate around, check features, configure your device and dial Echo Test and DTMF Test numbers even without adding funds.

'''Route''' (Value/Premium) can be switched to premium by the customer in the [[Account Settings]] section of the customer portal. By default, new accounts are setup to use the value route. The Value/Premium route applies separately for Canada and International. The Premium route is the only available route for the U.S..

== Outgoing Calls ==

'''USA Rates'''

*Premium Route: $0.0100 (1¢) per minute
*Toll-Free Numbers Value Route: Free
*Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute
*e411: $0.99 per call. Must be activated by customer in settings

'''Canada Rates'''

*Value Route: Most Canada at $0.0052 (1/2¢)
*Premium route: $0.0100 (1¢) per minute
*Rates for all Canada destinations are listed in the rate section

'''International Rates'''

*List available in the [http://www.voip.ms/rates.php rates] section.
*Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.

'''Billing Increments'''

*USA and Canada: 6 seconds increment
*International: 6 seconds increment
*Mexico: 60 seconds initial / 60 seconds increment

Refer to [[Calls Cost]] for further explanation.

== Incoming Calls ==

'''USA / Canada DID numbers availability'''

*48 US Continental States
*4 Canadian Provinces

'''USA / Canada DID Per Minute Pricing'''

*Monthly Fee: USA: $0.99 to $1.49 Canada: $1.49 to $1.99
*Per minute inbound: $0.01 to $0.0149
*One time setup fee: $0.50 (50¢)
*Billing Increment: 6 seconds
*Channels: High Channel-Capacity (Increased accordingly to your use)

'''USA / Canada DID Flat Monthly Pricing'''

*Monthly Fee: USA: $4.95 to $6.95 Canada: $4.95 to $5.95
*Per minute inbound: free, up to 3500 minutes monthly
*Channels: 2 (Your DID will be able to receive up to 2 incoming calls simultaneously)

'''Extras Features'''

*[[E911]]/911 $1.50 per month
*CNAM [[Caller ID]] name Lookup - 0.8 cent per query
*Unlimited [[Voicemail]] accounts

CNAM Lookup will be charged if the call matches a North American CallerID (NPANXXXXXX) whether the call is answered or not. You are not charged for a
CNAM Lookup if the number is in your Customer Portal [[Phone book]]. CNAM Lookups have a one hour cache so you are not charged for multiple calls from the
same caller within that time frame.

'''Toll-Free DID numbers pricing'''

From USA provider

It accepts USA calls by default and it can be unlocked on request to accept incoming calls from Canada as well.
*Monthly Fee: $0.99
*Per minute inbound:
*USA / $0.019 (1.9¢)
*CANADA (On demand only, locked by default) / $0.08 (8¢)
*Billing Increment: 6 seconds
*Channels: 25
*A custom [[toll-free number]] carries a $15 setup charge.

From Canadian provider

It accepts incoming calls from both USA and Canadian callers, all at the same incoming rate.
*Monthly Fee: $1.49
*Per minute inbound:
*Canada / $0.032 (3.2¢)
*USA / $0.032 (3.2¢)
*Billing Increment: 6 seconds
*Channels: 25
*A custom toll-free number carries a $30 setup charge.

'''International DID pricing'''

*Pricing varies per country, from your main portal please refer to DID Numbers >> Order DID >> International.

'''International DID billing'''

*Monthly Flat Rate
*Unlimited inbound calls
*Channels: 2
*Setup fee paid when DID is ordered
*Monthly fee billed on the 1st of each month

[[category:guides]]

E911 Spanish

2015-03-17T18:05:23Z

90210chris:

El servicio de 911 normalmente funciona de la siguiente manera:

Un numero telefónico esta registrado a una dirección física a la cual se envía automáticamente el servicio de auxilio cuando se lo requiere. Este servicio es enviado desde el punto de auxilio mas próximo al lugar de donde se recibió la llamada.

En el caso de numeros de teléfonos moviles y voip, estos no pertenecen a una localidad fija. Por lo que al hacer uso de este servicio, la persona que atiende al auxilio no puede determinar el origen de la llamada automáticamente. Las direcciones de Puerto Rico ahora pueden ser utilizadas. Aunque estas tienen un funcionamiento diferente a los Estados Unidos, es similar a Canada en el manejo de las llamadas.

E911 es la solución para el uso de este servicio. Cuando se hace una llamada al e911 usando el servicio VoIP.MS, se enviará la dirección física que se proporcionó al dar de alta el servicio. Para hacer esto se debe de marcar al servicio usando ese número como [[Caller ID]], de esta forma el punto de auxilio mas cercano podrá enviar ayuda inmediatamente.

Para activar este servicio, puede encontrar esta opción en su Portal>>DID Numbers >> E911.

'''Importante:'''

<span style="color:red">'''Tenga en cuenta que si alguno de sus números DID con voip.ms no está suscrito al servicio E911, intentar hacer una llamada'''
'''al 911 resultará en "ocupado" (Busy signal) debido a que su CallerID (el número que manda, que debe ser un número válido)'''
'''no estará en la base de datos de voip.ms; el resultado será una llamada fallida.'''
'''Igualmente asegúrese de leer los "Términos y condiciones del servicio"(Terms of Service) al final de la página. En caso de tener
'''alguna duda o pregunta con respecto a este tema en inglés, por favor contacte a un miembro de nuestro staff en español
'''y con mucho gusto le atenderemos.'''</span>

[[File:E9112.JPG]]

El uso del servicio e911 tiene un costo de recuperación de $1.50 USD por activación y una cuota menusal de $1.50 USD por cada número que tenga activo este servicio. VoIP.MS no obtiene ganancias por este servicio, simplemente cobra lo que se necesita para poder proveerlo.

Este servicio esta disponible solamente para números de Canada y US, incluyendo números Toll Free. Solamente tiene que dar click en el botón Apply para comenzar el proceso y habiltar este servicio para su número.

[[File:E911.JPG]]

Después usted puede leer los Términos y Condiciones para el uso de este servicio. Por favor lealo con detenimiento y después haga click en "I agree to the Terms and Conditions" si quiere habilitar el servicio.

Haga click aquí para leer los Términos y Condiciones de este servicio. [[E911#VoIP.ms_911.2Fe911_Emergency_Service:_Terms_of_Service|E911 TOS]]

Una nueva ventana aparecerá pidiendo información que será usada con este servicio. Por favor introduzca la información requerida y porfavor verifique la dirección sea correcta, ya que esta será usada para atender la emergencia cuando sea solicitada. Después haga click en el botón de validación para confirmar que todo este correcto y al final usted recibirá un correo electrónico de confirmación.

[[File:required.JPG]]

Una vez que el servicio e911 esté activo, usted deberá usar este número como [[Caller ID]] cuando lo utilice. Para asignar el número de [[Caller ID]] a su main account, puede hacerlo en su Portal >> Main Menu >> [[Configuraciones de la Cuenta (Account Settings)|Account Settings]] >> General tab >> "[[Caller ID]] number" option.

Si va a usar una subcuenta para hacer la llamada, puede asignar el [[Caller ID]] en su Portal >> [[Sub Cuentas (Sub Accounts)|Sub accounts]] >> Manage [[Sub Cuentas (Sub Accounts)|Sub accounts]] >> Edit >> [[Caller ID]] number.

Solamente necesita poner un número valido de 10 digitos y este debe coincidir con el que dió de alta el servicio. Por ejemplo, si su DID es 555.555.1234, su [[Caller ID]] number deberá ser 5555551234.

Si en algún momento necesita cambiar la dirección física con la que dió de alta el servicio, puede seleccionar la opción "Modify" y dar click en el botón "Apply". Con esto usted podrá cambiar la información relacionada a este servicio y después de que ésta haya sido aprobada, recibirá una confirmación por correo electrónico de que su información ha sido actualizada.

[[File:Modifye911.JPG]]

<span style="font-size:88%">== VoIP.ms 911/e911 Emergency Service: Terms of Service ==</span>

<span style="font-size:88%">'''Definitions'''

<span style="font-size:88%">The Company: VoIP.ms, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for VoIP.ms and it's subsidiaries.</span>

<span style="font-size:88%">Customer - You, the person or entity, and it's contractors, agents, employees, associates, shareholders, partners, or associates using the VoIP.ms service.

<span style="font-size:88%">911 - Emergency call service typically used for delivering emergency calls to a public safety access point.

<span style="font-size:88%">PSAP: Public Safety Answering Point, VoIP: Voice over IP

<span style="font-size:88%">'''Terms & Conditions'''

<span style="font-size:88%">Due to recent pursuant FCC rulings and regulations, all customers who are using VoIP.ms services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

<span style="font-size:88%">Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

<span style="font-size:88%">Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. VoIP.ms will do everything within their power to prevent service outages within it's network.

<span style="font-size:88%">In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound [[Caller ID]] value to the specific DID you are purchasing e911 service for. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound [[Caller ID]] number to the DID you have enabled e911 services for when making an outbound 911 emergency call.

<span style="font-size:88%">We have added an extension to our network which all VoIP.ms users may call to test their [[Caller ID]] value. At any time, you may test your outbound [[Caller ID]] value by dialing '1-555-555-0911' through our network.

<span style="font-size:88%">By using VoIP.ms's Enhanced 911 service, the customer agrees that VoIP.ms, it's contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with VoIP.ms is not held liable for emergency calls failing, even if it is determined that it is the fault of VoIP.ms or it's associates. Customer further agrees that they will notify their customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the VoIP.ms 911 service of our limitations and make customers agree to not hold VoIP.ms or customer liable.

<span style="font-size:88%">Customer will be charged a recovery setup fee of $1.50 and a regulatory recovery fee of $1.50 per month for each DID submitted to the e911 database. This fee is not refundable.

<span style="font-size:88%">We reserve the right to make changes to our site, services, policies and these Terms & Conditions at any time.</span>

[[category:Guías]]

Service E911

2015-03-17T18:04:26Z

90210chris:

Le service 911 de base, fonctionne en localisant le lieu d'appel de l'appelant, par le numéro de téléphone de la ligne de terre. L'appel est automatiquement acheminé vers le point de sécurité publique le plus prêt, d'où le répartiteur de ce point, contacte le personnel du service d'urgence le plus prêt, pour ainsi faire face à l'appel.

Cependant, avec la venue des téléphones sans fil et téléphones IP, le système 911 d'origine est devenu incapable de localiser les appelants, et dans le cas où l'appelant n'est pas en mesure d'identifier ou de décrire le lieu où il se trouve, ceci représente une entrave pour le personnel d'urgence quant à l'assistance rendue. Les adresses de Puerto Rico peuvent maintenant être provisionés. Par contre ils marchent différament du reste des États-Unis et fonctionnent similairement à comment le Canada s'occupent des appels.

E911 est la solution à ce problème. Lorsqu'un appel d'urgence (E911) est placé à travers le réseau VoIP.MS, l'adresse physique que vous avez fournie au moment d'enregistrer le service e911 pour un DID spécifique, sera transmise à votre PSAP local, fournissant ainsi au répartiteur l'emplacement exact où l'aide est requise.

Vous pouvez activer ce service par votre portail client>> DID Numbers >> E911.

''' Note Important: '''
<span style="color:red">'''Notez que si votre DID avec Voip.ms n'est pas enregistré au service E911, vous ne serez pas en mesure de composer 911. Cela tombera dans une tonalitée'''
'''occupée, vu que le callerID ne sera pas dans la base de donné. Cela n'atteindra pas la destination désirée. Assurez-vous aussi de lire les Termes'''
'''d'utilisation à la fin de la page.'''</span>

[[File:E9112.JPG]]

L'utilisation du service E911 engendre un frais d'activation de $1,50 ainsi qu'un frais régulier mensuel de $1,50 par numéro DID activé. VoIP.MS ne fait pas un sous sur l'utilisation de ce service, ces coûts sont simplement ce qui doit être payé pour fournir ce service.

Veuillez noter que vous pouvez activer ce service uniquement pour les numéros Canadiens ou US (y compris les numéros sans frais (Toll-Free) des États-Unis ou du Canada). Vous n'avez qu'à cliquer sur le bouton "Apply" afin de débuter le processus d'activation de ce service pour un numéro.

[[File:E911.JPG]]

Ensuite, vous pouvez vérifier les termes et conditions relatives à ce service. Assurez-vous de les lire attentivement et cliquez sur "J'accepte les Termes et Conditions" si vous souhaitez activer le service E911.

Cliquez ici pour lire les Termes & conditions relatives à ce service. [[E911#VoIP.ms_911.2Fe911_Emergency_Service:_Terms_of_Service|E911 TOS]]

Une nouvelle fenêtre demandera quelques informations nécessaires qui seront utilisées pour le service e911. Il suffit de remplir les champs requis et s'assurer d'entrer la bonne adresse. Enfin, cliquez sur le bouton "Validate" et si tout est conforme, vous recevrez alors un courriel de confirmation.

[[File:required.JPG]]

Une fois votre service e911 activé, vous devrez définir votre numéro DID comme votre numéro de "Caller ID" pour appels sortants, pour le compte principal ou sous-compte que vous utiliserez pour appeler.

Vous pouvez définir le numéro de "Caller ID" de votre compte principal, dans votre portail client>> >> Main Menu >> Account Settings >> General tab >> "Caller ID number" option.

Si vous utiliserez un compte secondaire pour composer, vous pouvez définir le numéro de "Caller ID" de l'appelant, dans votre portail client>> Sub accounts >> Manage Sub accounts >> Edit >> Caller ID number.

Pour tester que votre CallerID fonctionne correctement, vous pouvez composer 1-555-555-0911 à partir du réseau VoIP.ms. Le système vous répétera votre CallerID, puis fera une courte pause, et jouera le résultat du test. Pour vous assurer que votre appareil / commutateur est correctement configuré pour le e911, vous devez vous assurer que votre numéro de CallerID correspond exactement au numéro DID qui est activé pour le service E911. C'est la seule façon de vous identifier correctement. Sinon, votre appel au E911 ne passera pas.

Le bon format du CallerID est composé de 10 chiffres, identiques à votre DID. Par exemple, si votre DID est 555.555.1234, votre numéro de CallerID devrait être 5555551234.

Si jamais vous devez changer votre adresse, il vous suffit de sélectionner l'option "Modify", puis cliquer sur le bouton "Apply". Ensuite, vous serez en mesure de modifier vos informations e911 et une fois l'information approuvée, vous recevrez une confirmation par courriel et le service E911 sera mis à jour.

[[File:Modifye911.JPG]]

== VoIP.ms 911/e911 Emergency Service: Terms of Service ==

'''Définitions'''

La Société: VoIP.ms, ses sous-traitants, agents, employés, associés, actionnaires, partenaires et toute personne travaillant avec ou pour VoIP.ms et ses filiales.

Le Client: Vous, la personne ou entité, et ses sous-traitants, agents, employés, associés, actionnaires, partenaires ou collaborateurs qui utilisent le service VoIP.ms.

911 - Service d'appel d'urgence généralement utilisé pour transmettre des appels d'urgence vers un point d'accès public et sécuritaire.

PSAP: Public Safety Answering Point, VoIP: Voice over IP

'''Termes & Conditions'''

En vertu de récentes règles et réglementations de la FCC, tous les clients qui utilisent les services de VoIP.ms comme principal opérateur téléphonique résidentiel ou d'affaires, doivent activer le service d'urgence sur au moins un de leurs DIDs.

Amélioration de 911, la portion de notre service 911, qui fourni l'information de votre adresse physique à votre PSAP local n'est pas garantie. Il est possible que votre adresse physique ne puisse être transmise au répartiteur du PSAP. En de telles circonstances le répartiteur vous demandera de fournir l'adresse de l'urgence afin de recevoir l'assistance demandée.

En raison de la nature et instabilité des réseaux VoIP, nous ne pouvons pas et ne garantissons pas que votre appel d'urgence sera passé. Perte de courant, ou d'accès Internet et plusieurs autres facteurs peuvent rendre le service 911 inutilisable. Nous n'avons aucun contrôle sur ces types de situations et ne sommes donc pas tenus responsables. VoIP.ms fera tout ce qui est en son pouvoir pour empêcher les interruptions de service au sein de son réseau.

Pour que l'information de l'adresse e911 soit transmise à votre répartiteur PSAP local, vous devez configurer votre "Caller ID" avec la valeur du DID que vous avez enregistré qui utilisera le service E911. Par conséquent, en acceptant ces Termes et Conditions, vous, le client, acceptez de configurer votre Caller ID en utilisant le DID (numéro) que vous avez activé pour le service e911, pour lorsque vous faites un appel d'urgence au service 911.

Nous avons ajouté une extension à notre réseau, laquelle tous les utilisateurs de VoIP.ms peuvent composer pour tester leur Caller ID. À tout moment vous pouvez tester votre "Caller ID" en composant '''1-555-555-0911''' à travers notre réseau.

En utilisant l'amélioration au service 911 de VoIP.ms, le client accepte que VoIP.ms, ses entrepreneurs, cadres, membres, clients, agents, employés, opérateurs, opérateurs du 911 et quiconque associé à VoIP.ms ne soit pas tenu responsable dans le cas d'un mal fonctionnement d'un appel d'urgence, même s'il est prouvé que c'est la faute de VoIP.ms ou de ses associés. Le Client s'engage aussi à informer ses propres clients, entrepreneurs, agents, employés, associés, actionnaires, partenaires, et quiconque susceptible d'utiliser le service "VoIP.ms E911" de faire en sorte que ceux-ci acceptent de ne pas tenir VoIP.ms responsable.

Le client sera facturé pour les frais d'activation du service au montant de $1,50 ainsi que les frais mensuels réguliers de $1,50 par mois pour chaque DID (numéro) soumis à la base de données E911. Cette somme n'est pas remboursable.

Nous nous réservons le droit d'effectuer des changements à notre site, aux services, aux politiques et aux présentes Conditions Générales à n'importe quel moment.
[[category:Guides en français]]

E911

2015-03-16T17:18:29Z

90210chris:

The basic 911 system works by pinpointing a caller's location by the land line phone number. The call is automatically routed to the closest Public Safety Answering Point and the dispatcher at that point contacts the closest emergency services personnel to deal with the call.

However, with wireless and voip phones, the original 911 system became unable to pinpoint a caller's location and if the caller was unable to identify or describe a location, emergency personnel were hampered in providing assistance.

E911 is the solution for this. When an emergency (e911) call is placed over VoIP.MS network In the USA, the physical address you will enter at the time of e911 registration for a specific DID will be passed along to your local PSAP, providing the dispatcher at the PSAP with the exact location where help is required. Please note that ''Puerto Rico'' can now be provisioned for e911, however it does not work in the same fashion as the rest of the USA. The address information will not be transmitted and displayed at the PSAP, thus needing the caller to provide the address verbally when calling.

Canadian 911 service is handled a little differently. All Canadian calls to the National 911 call center are answered by a dispatcher who will access the 911 service provider´s database to pull the location as well as verbally ask the caller for their location before transferring the call to the caller´s PSAP verbally giving the PSAP the location and then connecting the caller. This is the way all VOIP 911 Calls are treated in Canada

You can activate this service at your Customer Portal >> DID Numbers >> E911.

'''Important Note:'''
<span style="color:red">'''Note that if your DID from Voip.ms is not subscribed to the E911 service, attempting to make a call to 911 will result in a
'''busy signal, since your callerID (which should be a valid DID or number) won't be in Voip.ms Database. This will result by not'''
'''reaching the desired destination. Also make sure to read the Terms and Condition at the end of the page.'''</span>

[[File:E9112.JPG]]

Use of e911 Service costs a recovery setup fee of $ 1.50 on activation and a regulatory recovery fee of $ 1.50 per DID number activated per month. VoIP.MS does not make a cent on this charge, it is simply what must be paid to provide this service.

Please note you can enable this service only for Canadian or US numbers (including USA or Canadian toll free numbers).
You just have to click on the Apply button in order to start the process to enable the service for this number.

[[File:E911.JPG]]

After this you can verify the Terms & conditions regarding of this service. Just please read them carefully and click on "I agree to the Terms and Conditions" if you wish to enable E911.

Click here to read Terms & conditions regarding this service. [[E911#VoIP.ms_911.2Fe911_Emergency_Service:_Terms_of_Service|E911 TOS]]

A new window will request some required information that will be used for the e911 service. Just fill the required fields and be sure to use the correct address. After this, click on the Validate button and if everything is fine, you will receive an email confirmation.

[[File:required.JPG]]

Once your e911 service is active, you have to set your DID number as your outgoing [[Caller ID]] number for your main account or [[Sub Accounts]] you are going to use to dial out.

You can set the [[Caller ID]] number for your main account at your Customer Portal >> Main Menu >> [[Account Settings]] >> General tab >> "[[Caller ID]] number" option.

If you are going to use a [[Sub Accounts|sub account]] to dial out, you can set the [[Caller ID]] for it inside your Customer Portal >> [[Sub Accounts|sub account]] >> Manage [[Sub Accounts|sub account]] >> Edit >> [[Caller ID]] number.

To test that your [[Caller ID]] is working properly, you can Dial 1-555-555-0911 from VoIP.ms Network. The system will playback your [[Caller ID]], then make a short pause, and play the test result. To make sure your device/switch is correctly configured for e911, you must ensure that your [[Caller ID]] number matches exactly the DID number that is activated for 911. That is the only way to identify you correctly. Otherwise your 911 call will not go through. Correctly formatted [[Caller ID]] consist of a 10 digits number, identical to your DID. For example, if your DID is 555.555.1234, your [[Caller ID]] number should be 5555551234.

If at any time you need to change your address, you just need to select the "Modify" option, then click on Apply button. After this you will be able to change your e911 information and after the information has been approved, you will be confirmed by email and the e911 service will be updated.

[[File:Modifye911.JPG]]

== VoIP.ms 911/e911 Emergency Service: Terms of Service ==

'''Definitions'''

The Company: VoIP.ms, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for VoIP.ms and it's subsidiaries.

Customer - You, the person or entity, and it's contractors, agents, employees, associates, shareholders, partners, or associates using the VoIP.ms service.

911 - Emergency call service typically used for delivering emergency calls to a public safety access point.

PSAP: Public Safety Answering Point, VoIP: Voice over IP

'''Terms & Conditions'''

Due to recent pursuant FCC rulings and regulations, all customers who are using VoIP.ms services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. VoIP.ms will do everything within their power to prevent service outages within it's network.

In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound [[Caller ID]] value to the specific DID you are purchasing e911 service for. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound [[Caller ID]] number to the DID you have enabled e911 services for when making an outbound 911 emergency call.

We have added an extension to our network which all VoIP.ms users may call to test their [[Caller ID]] value. At any time, you may test your outbound [[Caller ID]] value by dialing '1-555-555-0911' through our network.

By using VoIP.ms's Enhanced 911 service, the customer agrees that VoIP.ms, it's contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with VoIP.ms is not held liable for emergency calls failing, even if it is determined that it is the fault of VoIP.ms or it's associates. Customer further agrees that they will notify their customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the VoIP.ms 911 service of our limitations and make customers agree to not hold VoIP.ms or customer liable.

Customer will be charged a recovery setup fee of $1.50 and a regulatory recovery fee of $1.50 per month for each DID submitted to the e911 database. This fee is not refundable.

We reserve the right to make changes to our site, services, policies and these Terms & Conditions at any time.

[[category:guides]]