Tips for Creating Perfect Welcome Greeting
From VoIP.ms Wiki
First impressions leave a lasting effect both in life and in business. When a potential business partner or a client makes contact for the very first time, it is of utmost importance that they are greeted in a perfect manner to ensure that the best impression is made from the get-go. In order for businesses to make maximum impact on all of the callers as they embark on the journey towards turning them into loyal and paying customers, following are some of the helpful tips in creating the perfect welcome greeting for potential partners and clients.
1. Identify Your Business
First and foremost, the callers need to know that they have dialed the right number and the only way of doing this, is by identifying your business at the start of welcome greeting. It is important to give a personal touch to it as no one likes to speak to robots. Another perk of this concise introduction is that it will allow you to cut down unnecessary messages and calls from callers who have dialed the wrong number.
2. Let Them Know What Information You Need
At times, callers can get flustered and might not know what to say, when they speak to an IVR. Because of this, they can forget to leave the most important details, like the phone number they need to get a callback. Thus, it is important to help out your callers. Let them know what information you need. If it is a reference number or an order number, be sure to include this message in your instruction. Ask them to leave their number, name, and whatever information you might need along with the best time to call them back. This will ensure that the entire callback process is streamlined, and the business will waste little time making calls which never get answered.
3. Be Creative and Smile as You Record Yourself
Creativity and Uniqueness from the business point of view leaves a lasting effect when it comes to good first impressions. Try to concise the message with fun and wit, and if you can make your callers smile then you are certainly warming them towards your company. In addition, as you record your message, SMILE. A smiling voice can create warmth, trust, and friendliness, which is exactly what is needed to create great first impressions.
4. Write, Rehearse and Update
Do not litter your welcome greeting with ‘hmm and ahs'. Keep the script clear and concise and along with a few rehearsals, you will be able to make it sound natural. In addition to this, frequently update your welcome greeting. Try to keep it as fresh as possible. Also, if you have any offer to promote, then welcome greeting is the best place to put your offer in.As the old saying goes, “You will never get a second chance to make a first impression!”, keep your welcome greeting interesting and creative, be straight to the point and make sure to rehearse and adjust!