3 Key Features to Take Advantage of VoIP.ms When Traveling
Traditionally, going to work refers to leaving one’s home and going to an office. In today’s digitalized world, it became more and more important to diversify the working habits and adapt to the ongoing changes. To develop a work task, one can be required to travel often, to meet potential customers and/or working partners. The challenge is to be able to work as efficiently as in the office when you are away. Relying on internet-based calls means the whole world is turned into a virtual extension of your office, therefore meaning you can be available almost all the time. Voice over IP offers the opportunity of a mobile workforce that can confidently be traveling without the fear of losing touch with the office or clients. VoIP helps in achieving better results, thus making the most of business trips.
Some of our most used features in this light are:
This involves using a third party to make calls at a relatively lower cost in the event of asymmetrical international phone rates. This feature is commonly used when traveling, having a SIM card from the country you are visiting with a pre-paid service and needing to make a call to a friend or family member while passing via VoIP.ms network.
How to set up the Callback option on your portal
- 1. From your Customer Portal, create Callback entry (Customer Portal >> DID Numbers >> Callback >> Create a New Callback Entry).
- 2. Next, fill in the necessary information requested.
- Description – Describes the callback entry.
- Number to call – Indicates the number meant to receive the call with a dial tone.
- Delay before callback – Denotes the amount of time (in seconds) after which the system will call back.
- Response timeout – Indicates the maximum amount of waiting time before hang-up after an invalid number is dialed.
- Digit timeout – Indicates the maximum time interval between digits during input.
- 3. Then, create the entry and route any of your DID numbers to the recently-created entry by heading into Customer Portal >> DID Numbers >> Manage DIDs >> editing your DID number.
- 4. Select Callback under the ‘Routing’ option, then select the right callback in the dropdown menu.
- 5. Finally, save the changes at the bottom of the page by clicking on ‘Click here to apply changes’.
Learn more in the configuration guide here.
2. Call Forwarding
One of the most basic and most used features is call forwarding, it’s the easiest way to stay connected while being away. A Call Forwarding allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is able to answer. You can set any number, even international numbers.
Note that call forwarding will incur both an inbound and outgoing charge.
How to set up the Call Forwarding option on your portal
- 1. From your Customer Portal, create a Call Forwarding entry (Customer Portal >>> DID Numbers >> Call Forwarding >> Add Forwarding).
- 2. Next, input your preferred local phone number, including the prefixes 00 or 011 in case of international numbers. In the case of the latter, do not forget to activate the International Calls option in your account.
- CallerID Override - This lets you send the Caller ID of your choice to the destination in order to recognize where the call comes from.
- Description - This can help you identify a particular Call Forwarding entry.
- DTMF Digits - It allows you to enter the digits that would be dialed once the call is connected to your call forward number.
- Pause - The number of seconds the system would wait before it sends the DTMF digits you set with the option above.
- 3. Then, at your discretion, assign your Call Forwarding entry to your DID number you wish to have calls forwarded to another number, by heading into your Customer Portal >> DID Numbers >> Manage DID.
- 4. Next, choose the DID number(s) you wish to forward and select the Edit option. This will take you to the Edit DID Settings page where you will select Call Forwarding under the Routing option.
- 5. Finally, select your number from the drop-down menu and apply your changes.
Learn more in the configuration guide here.
3. Softphone App
Making calls through VoIP.ms is very flexible since you can do it from a wide range of Softphone apps. A softphone is a software program for making telephone calls over the Internet using a general-purpose computer, tablet or smartphone, rather than using dedicated hardware. Often a softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone with a display panel and buttons with which the user can interact.
This is one of the best options for those who regularly leave their office, as it does not only provide the necessary freedom by connecting to mobile and Wi-Fi networks alike but also, contrary to popular belief, only consumes an insignificant amount of data.
Take a look at our configuration softphone guides here.
Knowing the use and setting process for each of these features will help in making the best out of them and, therefore, will increase the productivity of workers while they are on the move.